Hamilton Beach HDC311 Coffee Maker Operation Manual
- June 15, 2024
- Hamilton Beach
Table of Contents
Hamilton Beach HDC311 Coffee Maker
At least one copy of this manual should be kept in a location available at all times to maintenance and management staff.
IMPORTANT SAFEGUARDS
WARNING – When using electrical appliances, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and/or injury to persons, including the following:
- Read all instructions.
- This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they are closely supervised and instructed concerning use of the appliance by a person responsible for their safety.
- Close supervision is necessary when any appliance is used by or near children. Children should be supervised to ensure that they do not play with the appliance.
- Do not touch hot surfaces. Use handles or knobs. Care must be taken, as burns can occur from touching hot parts or from spilled, hot liquid.
- To protect against electric shock, do not place cord, plug, or coffee maker in water or other liquid.
- Unplug from outlet when the coffee maker is not in use and before cleaning. Allow to cool before putting on or taking off parts, and before cleaning the appliance.
- Coffee maker must be operated on a flat surface away from the edge of counter to prevent accidental tipping.
- Do not operate any appliance with a damaged supply cord or plug, or after the appliance malfunctions or has been dropped or damaged in any manner. Supply cord replacement and repairs must be conducted by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard. Call the provided customer service number for information on examination, repair, or adjustment.
- The use of accessory attachments not recommended by the appliance manufacturer may cause injuries.
- Do not use outdoors.
- Do not let cord hang over edge of table or counter or touch hot surfaces, including stove.
- Do not place on or near a hot gas or electric burner, or in a heated oven.
- WARNING! To avoid hot water spraying from the piercing needle, do not lift the lid during the brew process.
- Do not use appliance for other than intended use.
- WARNING! To reduce the risk of fire or electric shock, do not remove the bottom cover of the coffee maker. There are no user-serviceable parts inside. Repair should be done by authorized service personnel only.
- CAUTION! Cut Hazard: Removable single-serve pack holder contains a sharp needle. Use caution when handling.
- CAUTION! Cut Hazard: Piercing needle is sharp. Use caution when cleaning.
SAVE THESE INSTRUCTIONS
Other Consumer Safety Information
WARNING Electrical Shock Hazard: This appliance is provided with a grounded (3-prong) plug to reduce the risk of electric shock. The plug fits only one way into a grounded outlet. Do not defeat the safety purpose of the plug by modifying the plug in any way or by using an adapter. If the plug does not fit into the outlet, have an electrician replace the outlet.
The length of the cord used on this appliance was selected to reduce the hazards of becoming tangled in or tripping over a longer cord. If a longer cord is necessary, an approved extension cord may be used. The electrical rating of the extension cord must be equal to or greater than the rating of the appliance. The extension cord must be a grounding-type, 3-wire cord. Care must be taken to arrange the extension cord so that it will not drape over the countertop or tabletop where it can be pulled on by children or accidentally tripped over. To avoid an electrical circuit overload, do not use another high-wattage appliance on the same circuit with this appliance.
Technical Services
For assistance or replacement parts, call or e-mail Technical Services:
Parts and Features
BEFORE FIRST USE: Wash all removable parts in hot, soapy water. Rinse and dry. Brew one cycle with water and discard water.
How to Brew
WARNING Burn Hazard.
If overflow occurs, unplug and allow coffee maker to cool. To avoid hot coffee overflowing:
- Fill reservoir with cup or travel mug of water into which the coffee will be brewed.
- Fully insert cup or travel mug on cup rest.
- Do not lift lid during the brewing process.
- If brew process is stopped early, the water must be drained from the unit. Place a large mug on cup rest. Press the BREW NOW button. Failure to drain the unit can cause the next cup brewed to overflow.
CAUTION Cut Hazard. Removable single-serve pack holder has a sharp needle. Piercing needle on underside of lid also is sharp. Use caution when handling.
NOTES:
- Use only cold water in reservoir. Do not use hot water.
- Do not reheat coffee in the machine.
- Do not use creamer or nondairy creamer in reservoir.
- After brewing hot cocoa single-serve packs, brew a water-only cycle without a single-serve pack to avoid the possibility of clogging the piercing needle.
- Coffee maker brews all the water added.
- Press the BREW NOW button again to STOP brewing midcycle. Remaining water must be removed. See warning statement above.
- If brew indicator light flashes three times, the lid is not closed. Lower lid until it clicks to lock. Press BREW NOW button.
- Do not brew coffee without removable needle holder locked into place.
- Plug into outlet.
- Lift the lid latch until the lid clicks into place.
- Insert the funnel in the opening. Place removable single-serve pack holder in funnel, aligning handle with funnel handle.
- Place a pack into the single-serve pack holder. Do not remove foil.
- Close lid and snap in place to pierce single-serve pack.
- Lift water reservoir lid.
- Fill cup or travel mug into which the coffee will be brewed and add water to the water reservoir. 10 oz.(296 ml) of water is the MAX amount for single-serve packs.
- Close lid.
- Use the cup rest for a cup or mug and remove the cup rest for a travel mug.
- Press BREW NOW I/ button to start brewing. The brew indicator light will light up to show that the coffee maker is brewing. The coffee maker will shut off automatically when brewing is complete. Unplug.
- Funnel and single-serve pack holder should be rinsed after every use.
Care and Cleaning
WARNING Shock Hazard.
- Do not immerse cord, plug, or coffee maker in any liquid.
CAUTION Cut Hazard.
- Removable single-serve pack holder has a sharp needle. Piercing needle on underside of lid also is sharp. Use caution when handling.
General Cleaning
- Unplug and allow to cool.
- Hand wash all removable parts in hot, soapy water. Rinse and dry or wash in TOP RACK only of dishwasher. DO NOT use the “SANI” setting when washing in the dishwasher. “SANI” cycle temperatures could damage your product.
- Wipe outside of coffee maker with a soft damp cloth.
Routine Cleaning
All coffee makers should be cleaned at least once a month (once a week for areas with hard water).
- Plug into outlet.
- Pour 1 1/2 cups (355 ml) of plain white vinegar into reservoir.
- Place a 14-oz. (414-ml) or larger cup or travel mug underneath to catch the vinegar. Press the BREW NOW button once. After 30 seconds, press the BREW NOW button again to stop the brewing and allow the vinegar to clean. After 30 minutes, press BREW NOW button and allow it to finish the brew cycle. When brew cycle is finished, empty cup and rinse. Run 2 to 3 cycles of cold tap water. The unit is cleaned and ready to brew coffee.
- Unplug.
Clogged Needle
- Unplug and allow to cool.
- Remove the gray removable needle holder in the lid by turning the arrow from the locked icon ( ) to the unlocked icon ( ).
- Bend a small paper clip. Insert the tip of the paper clip through the hole of the piercing needle and up into the shaft of the piercing needle to ensure grounds have been removed.
- To replace the gray removable needle holder, insert the tab between the lock icon ( ) and unlock icon ( ) and turn to the right to lock.
Troubleshooting
Coffee maker will not brew/coffee not dispensing.
- The piercing needle may be clogged. Always remove the gray removable needle holder. Clean piercing needle in the lid of the coffee maker as shown above.
- Mineral deposits have formed. Clean coffee maker following the directions in the Care and Cleaning section.
- Too little water. Need 6 oz. (177 ml) or more.
- Stopping the coffee maker before brewing is complete may cause a clogged needle.
Water on counter under unit.
- Overfilled water reservoir. Do not add more than 14 ounces (414 ml) of water. Some mugs/cups do not pour cleanly and can dribble water down the side of the cup and onto the counter.
Coffee overflows from funnel and single-serve pack holder.
- Black seal around the needle in the removable needle holder is missing. Carefully place seal around needle and push into place.
Coffee overflows from mug or travel mug.
- To prevent coffee overflowing from a mug/travel mug, use the same mug/travel mug to brew into that was used to fill the water reservoir. Do not add more than 14 ounces (414 ml) of water. There may also be additional water in the system that is causing the overflow. Remove single-serve pack holder. Press and hold the BREW NOW I/ button to remove any remaining water.
Water remaining in reservoir.
- Added too much or too little water. Place cup or travel mug on cup rest. Remove single-serve pack and replace single-serve pack holder. Repeat brewing cycle. Press and hold the BREW NOW I/button to remove any remaining water.
Coffee single-serve pack bursts.
- There is variability in the single-serve pack manufacturing process which causes some types of single-serve packs to be weaker at the seams so the foil seal fails. Try a different brand.
Brew indicator light flashes:
- 2 times: Coffee maker needs to be cleaned. See page 8.
- 3 times: Coffee maker lid is not closed properly. Push lid down to lock into place.
- 7 times: Coffee maker needs to be cleaned. See page 8.
- 8 times: Needle is clogged. Always remove the gray removable needle holder and follow “Clogged Needle” on page 9.
- 9 times: Not enough water. Add water to water reservoir.
LIMITED WARRANTY
- This warranty applies to products purchased and used in the U.S. and Canada. This is the only express warranty for this product and is in lieu of any other warranty or condition.
- This product is warranted to be free from defects in material and workmanship for a period of one (1) year from the date of original purchase.
- If you have a claim under this warranty please contact our TECHNICAL SERVICES DEPARTMENT at 1-866-285-1087 or 910-693-4277. For faster service, locate the model, type, and series numbers on your appliance.
- This warranty does not cover glass, filters, wear from normal use, use not in conformity with the printed directions, or damage to the product resulting from accident, alteration, abuse, or misuse, or subjecting it to any voltage and waveform other than as specified on the rating label (for example, 120 V ~ 60 Hz).
- This warranty extends only to the original purchaser. Keep the original sales receipt, as proof of purchase is required to make a warranty claim or the warranty term will be based on the date of manufacture plus one (1) year. We exclude all claims for special, incidental, and consequential damages caused by breach of express or implied warranty. All liability is limited to the amount of the purchase price. Every implied warranty, including any statutory warranty or condition of merchantability or fitness for a particular purpose, is disclaimed except to the extent prohibited by law, in which case such warranty or condition is limited to the duration of this written warranty. This warranty gives you specific legal rights. You may have other legal rights that vary depending on where you live. Some states or provinces do not allow limitations on implied warranties or special, incidental, or consequential damages, so the foregoing limitations may not apply to you.
4421 Waterfront Drive Glen Allen, VA 23060
www.hamiltonbeachcommercial.com
FREQUENTLY ASKED QUESTIONS
What type of coffee maker is the Hamilton Beach HDC311?
Determine whether it's a drip coffee maker, single-serve, or another type.
What is the brewing capacity of the Hamilton Beach HDC311?
Check the product specifications for information on the maximum amount of coffee it can brew.
Is the coffee maker programmable with a timer?
Some coffee makers allow you to set a timer for automatic brewing. Verify if the Hamilton Beach HDC311 has this feature.
What type of coffee filters does the Hamilton Beach HDC311 use?
Check whether it uses standard paper filters or has a built-in, reusable filter.
Is there a built-in grinder for coffee beans, or does it only support pre- ground coffee?
Some coffee makers have a built-in grinder for whole coffee beans. Verify the coffee options for the Hamilton Beach HDC311.
What is the brewing time for a full pot of coffee with the Hamilton Beach HDC311?
Check the approximate time it takes to brew a full pot of coffee.
Is the carafe thermal or glass?
Determine the material of the carafe and whether it has thermal insulation to keep the coffee hot.
Can you interrupt the brewing process to pour a cup before it's finished?
Some coffee makers allow you to pour a cup mid-brew. Check if the Hamilton Beach HDC311 has this feature.
What is the water filtration system, if any, in the Hamilton Beach HDC311?
Some coffee makers come with water filtration systems for better-tasting coffee. Verify if the Hamilton Beach HDC311 has this feature.
Is there a warming plate to keep the coffee hot after brewing?
Check for a warming plate to maintain the temperature of the brewed coffee.
Does the Hamilton Beach HDC311 have an automatic shut-off feature?
Some coffee makers automatically turn off after a certain period for energy efficiency and safety.
Can it make different coffee strengths (regular, bold, etc.)?
Some coffee makers have options for adjusting the strength of the brew. Confirm if the Hamilton Beach HDC311 offers this.
Is the Hamilton Beach HDC311 easy to clean?
Check for features that make cleaning convenient, such as a removable filter basket or self-cleaning functions.
What safety features does the Hamilton Beach HDC311 have?
Check for safety features such as automatic shut-off, cool-touch surfaces, or other safety mechanisms.
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