DIGITAL WATCHDOG DW-BJER2U Blackjack E-Rack 2U 12 Bay Chassis User Guide

DIGITAL WATCHDOG DW-BJER2U Blackjack E-Rack 2U 12 Bay Chassis

State of the art hyper-optimized video management platform designed for ease, speed and efficiency.
Blackjack® E-Rack™ — Up to 600Mbps

WHAT’S IN THE BOX

NOTE: Download all your support materials and tools in one place.

1. Go to: http://www.digital-watchdog.com/support-download/.
2. Search your product by entering the part number in the ‘Search by Product’ search bar. Results for applicable part numbers will populate automatically based on the part number you enter.
3. Click ‘Search’. All supported materials, including manuals, Quick start guides (QSG), software and firmware will appear in the results.
   Attention: This document is intended to serve as a quick reference for initial setup.
   See the DW Spectrum® full manual for more information on features and functionality.

BLACKJACK® E-RACK™ HARDWARE

• F1 Power button
• F2 Reset / reboot system
• F3 Power LED
• F4 HDD LED
• F5 Network 1 LED
• F6 Network 2 LED
• F7 Power failure LED
• F8 Overheat LED

• B1 Power – SMPS
• B2 2x SSD drive bay for OS
• B3 2x USB 2.0 ports
• B4 Keyboard / mouse connector
• B5 VGA port (Disabled)
• B6 Serial portB7 2x HDMI ports (Disabled)
• B8 2x network ports
• B9 2x USB 2.0 ports
• B10 2x USB 3.0 ports
• B11 Center / LFE out
• B12 Line in
• B13 Surround out
• B14 Line out
• B15 SPDIF out
• B16 Mic in
• B17 Mini display port (3 disabled)

NOTE VGA and HD outputs are DISABLED on the back of the server. For monitor connection, use the mini display port on the right side of the hardware (B17). Use the mini DP to true HD converter included in the E-RACK’s accessory box.

SPECIFICATIONS

MODEL| Blackjack® E-Rack™ 2U – 12 bay| Blackjack® E-Rack™ 3U – 16 bay| Blackjack® E-Rack™ 4U – 24 bay| Blackjack® E-Rack™ 4U – 36 bay
---|---|---|---|---
Included IP licenses| 8
Form factor| Rack-mount

Operating system

| Windows® 10| DW-BJER2UXXT| DW-BJER3UXXT| DW-BJER4UXXT
Linux® Ubuntu®| DW-BJER2UXXT-LX| DW-BJER3UXXT-LX| DW-BJER4UXXT-LX
OS on SSD| 2x 240GB SSD (mirrored)
CPU| Intel® Core™ i7® processor
Memory| 16GB
NIC| 2x Gigabit Ethernet (RJ45)
System| Max video storage rate (Mbps)| 600 Mbps
Storage| Maximum hard drives| 2 x SSD + 12 x HDD| 2 x SSD + 16 x HDD| 2 x SSD

• 24 x HDD| 2 x SSD + 34 x HDD
  Maximum storage| 110TB RAID 5| 150TB RAID 5| 230TB RAID 5| 310TB RAID 5
  Video-out| Outputs| Mini Display port
  Video card| NVIDIA Quadro P620
  Keyboard and mouse| Included
  Rail-kit| Included
  Power| Dual 920W, redundant power supply| Dual 1280W, Redundant Power Supply
  Operating temperature and humidity| 41°F-104°F / 20-90% RH
  Dimension (WxDxH) (inches)| 17.2” x 25.5” x 3.5”| 17.2” x 25.5” x 5.25”| 17.2″ x 25.5″ x 7″
  Warranty| 5 year limited

For 10TB HDD – RAID5 Configuration reduces raw storage size by the equivalent of one (1) HDD size
UPS recommended
Specifications and components mentioned are subject to change without notice.

SETTING UP THE SERVER

STEP 1: Connect external devices, power and network.

1. Connect a monitor, USB keyboard, USB mouse and network cable to one of the Ethernet ports (B8 on the diagram).
   Configure the camera’s network first, then configure the server’s local network.

2. Connect the server to an appropriate power source. It is recommend to use UPS system. * 3 000VA or higher is recommended.

3. Power up the server if the server does not turn on automatically by pressing the power button on the front of the server. (F2 on the diagram).
   Connecting the power cable to the live power source may turn on the server automatically.

STEP 2: Configure date and time Windows®

1. Double-click on the date and time icon on the desktop.

2. Change time zone if it is not correct    (default is UTC-08:00 Pacific Time).
   Press OK after selecting the correct time zone.

3. Click “Change date and time…” to update the date and time if they are not correct.
   Verify the time zone before updating the date and time. Time may show 2 or 3 hours off due to incorrect time zone.
   Press OK after adjusting to the correct date and/or time.

4. Press OK to close the date and time when done.

Linux®

1. Open Settings
2. Click Details
3. Click Date &Time
4. Turn OFF Automatic Date & Time and Automatic Time Zone
5. Click Date & Time and set correct date and time
6. Click Time Zone and set to correct Time zone. (type one of the largest cities in the time zone)
7. Close Settings.

STEP 3: Configure network

Please have the following information ready before starting the network configuration.

| Camera network| Local network (LAN)
---|---|---
IP address| |
Subnet mask / Netmask| |
Default gateway / Gateway| Not applicable|
DNS servers| Not applicable|

Camera network and local network cannot be on the same network.

NOTE The Blackjack® server’s network settings are set to DHCP as default.

NOTE If you are not sure what information to enter, contact your Network Administrator or Internet Service Provider for the information.

Windows®

1. Double-click on the “Network Connections” on the desktop.

2. Right-click on “Ethernet with cable connected” and click “Properties”.

3. Select “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties”.
   

4. 4. Select “Use the following IP address” (Use the following DNS server addresses will be selected automatically).

5. Enter IP address and Subnet mask of the camera network. (Do not enter anything for the default gateway, preferred DNS server and alternate DNS server.
   NOTE It must be the same network as the cameras and must not be the same network as the local network. Contact your network administrator for more information.

6. Click OK to close then click close to go back to network connections.
   Local Network

7. Right-click on the other Ethernet, the one with network cable unplugged, and click “Properties”.

8. Select “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties”.

9. Select “Use the following IP address” (Use the following DNS server addresses will be selected automatically).

10. Enter IP address and subnet mask of the camera network.

11. Click OK to close then click close to go back to network connections.

12. Connect a network cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.

13. Close the network connections dialog.

Linux®

1. Open Settings

2. Open Network

3. Click Setting of the Ethernet that is Connected

4. Change to Manual then enter Address, Netmask , Gateway.
   Do not enter Gateway information if there is no Gateway in this network.

5. Click Apply to save

6. Restart the connection by switching OFF then turn ON.

7. Click Settings of the Ethernet not connected.

8. Change to Manual then enter Address, Netmask, Gateway then DNS.

9. Click Apply to save

10. Connect the network cable and verify the connection.

CONFIGURE CAMERAS USING DW® IP FINDER™

Refer to the camera’s QSG to configure any DW® IP camera’s IP address using DW® IP finder™.

DW Spectrum® IPVMS client

LINUX-BASED SOFTWARE MANUAL LAUNCH
To launch the DW Spectrum® software on the Linux-based E-RACK

Linux OS

OPTION 1: Double-click the DW Spectrum® desktop icon.

OR

OPTION 2: Go to the dashboard on the top left side. Search ‘DW’. Click the DW icon.

WINDOWS-BASED SOFTWARE MANUAL LAUNCH
To launch the DW Spectrum® software on the Windows-based E-RACK:

Windows

OPTION 1: Double-click the DW Spectrum® desktop icon.

OR

OPTION 2: Go to ‘Start’ on the bottom left and select DW Spectrum® in the Digital Watchdog folder

SETTING UP DW SPECTRUM® MEDIA SERVER

Login: admin
Password: admin12345

1. Open the DW Spectrum® client by double click on the DW Spectrum® icon.
2. Click on the pre-configured server.
3. Enter the password and click connect.
   Default password: admin12345 (case sensitive).

STEP 2: To rename the server

1. Right-click on the server name listed on the resources then click server settings.
2. Go to the general tab and enter the new server name in the name field. Click OK.

STEP 3: To check for updates

1. Click on the menu    then click “System Administration”.

2. Go to the updates tab. If the system requires updating, click on the update system button.
   If you are on the latest version, it will say “You have the latest version installed” and the Update System button will be disabled.

3. Click OK when the update is completed.

STEP 4: Enter and activate licenses

1. Go to the system administration window and click on the license tab.

2. Enter the license key and click “Activate License”. An Internet connection is required.
   Click on “Activate Trial License” if you have not purchased a valid license key.

3. Click OK to when the license key is activated.

STEP 5: Configure recording

1. Right-click on a camera in the resource tree to setup recording. Click on camera settings from the context menu.

2. Go to the recordings tab.

3. Click  to turn on recording.

4. Configure the camera’s schedule settings for quality, FPS and recording type.

5. Click and drag the mouse over the recording schedule to apply the settings to multiple days and times.
   Click “All” to apply the recording settings to the entire schedule.

6. A red dot will appear next to the camera in the resource tree once recording is started.

STEP 6: Backup database

1. Go to the system administration window and click on the general tab.
2. Click “Create Backup…”.
3. Navigate to the folder you want to save the database and enter a name for the backup file. Click save.
   It is strongly recommended to backup your data to an external storage media as well.
   NOTE: More information and instructions are available in the DW Spectrum® IPVMS user manual.

TROUBLESHOOTING TIPS

My camera does not auto-discover

| 1.        Is the camera in the same LAN network as the media server?

2.        Is your camera compatible with DW Spectrum®? (Refer to our website for full list of supported cameras.)

3.        Is the camera updated to its latest firmware?

4.        If your camera is integrated with DW Spectrum® via ONVIF, make sure ONVIF is enabled on your camera.

5.        Try adding the camera manually.

6.        Try rebooting the server after installation. Allow up to 2 minutes for the server to map your network and detect all supported devices.

Videos are slow| 1.        Are you accessing the same cameras from multiple clients? (LAN and WAN)

2.        Do you have a gigabit network? Check your network speed.

My camera appears disconnected

| 1.        Under camera settings, make sure the user name and password are correct.

2.        Under the camera settings, use the ‘Ping’ button to make sure the camera is connected to the network properly.

3.        If you can connect to the camera’s web viewer, try rebooting the camera and/or restore it to factory default.

4.        Make sure your camera is using the latest firmware available.

5.        Make sure that the camera is connected to the same network as the server.

6.        If you are connecting to a camera that is integrated with DW Spectrum® via the ONVIF protocol (see list), make sure ONVIF is enabled.

7.        Make sure your user has permissions to view that specific camera.

I cannot get playback video from my camera

| 1.        Do you have network connection between client and server (in case server and client are not on the same machine)?

2.        Make sure your user has playback viewing permissions for the selected channel.

3.        Make sure the camera is set to a recording mode that would provide recorded video for the selected time and environment.

4.        On the server side, check the media server log to make sure the camera you are trying to watch has not been unexpectedly disconnected.

I get an ‘unauthorized’ messageonmycamera

| 1.        Make sure the camera’s user name and password are properly entered in the camera’s general information under the camera settings menu.

2.        If necessary, try rebooting the camera to apply the camera’s user name and password.

SYSTEM REQUIREMENTS

Recommended specs for the full client

| Single-monitor DW Spectrum workstation| Dual-monitor DW Spectrum workstation| Quad-monitor DW Spectrum workstation
---|---|---|---
Processor| Intel i5 8th gen or AMD Ryzen 5 3000 Quad-Core or better| Intel i7 8th gen or AMD Ryzen 7 3000 Quad-Core or better| Intel i9 or AMD Ryzen 9 Quad- Core or better
Video card| Intel HD Graphics onboard GPU or better| Intel HD Graphics onboard GPU or better| GeForce GTX 1650 or better
RAM| 8 GB DDR3 1600 MHz or better| 16 GB DDR3 1600 MHz or better| 32 GB or better
NIC| 1Gbps or better| 2 x 1 Gbit or better| 2 x 1 Gbit or better
Storage| Dedicated SSD or NVME disk for the OS, 128 GB or larger| Dedicated SSD or NVME disk for the OS, 128 GB or larger| Dedicated SSD or NVME disk for the OS, 128 GB or larger

OS

supported

| ****

Tested operating systems

| ****

•    Windows: 7 Home, 7 Standard, 7 Pro, 7 Ultimate, 8/8.1 Standard, 8/8.1 Pro, 8.1 Enterprise, 10 Home/Pro/Enterprise1.

•    Windows Server 2008 R2, 2012, 2012 R2, 2016 v1607.

•    Ubuntu LTS: 16.04, 18.04, 20.04.

•    MAC OS X 10.14: “Mojave”, 10.15 “Catalina”.

1 For Windows 10, recommend i5/i7 processors with 16GB RAM and video card with 4GB or higher RAM.

Operating system no longer

supported

| •    32 Bit operating system (both Windows and Ubuntu Linux).

•    Ubuntu 14.04 is no longer supported (See the reference for upgrade instruction).

•    Windows Server 2008 is no longer supported (Only 2008 R2 is supported).

•    MAC OS X 10.11, 10.12, 10.13 support dropped. The client will not work.

Except Storage Server version
Important: OS not listed will be not be supported by DW® Tech Support

Tel: +1 866-446-3595
Fax: 813-888-9262
www.digital-watchdog.com
sales@digital-watchdog.com

Copyright © Digital Watchdog. All rights reserved.
Specifications and pricing are subject to change without notice.

References

• Watchdog.com - MediaOptions
• Resources

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