GIISSMO DK009 USB C Docking Station Dual Monitor User Guide

GIISSMO DK009 USB C Docking Station Dual Monitor User Guide

After-Sales Contents

Thank you for purchasing the GIISSMO 13 in1 USB C Docking Station. If you encounter any problems during use, please feel free to contact our GIISSMO team promptly. The contact information is as follows:

Email: support@giissmo.com

Our official website address:https://giissmo.com

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Precautions

1. Before using the product, please confirm whether the Displaylink driver is installed
2. The product is equipped with a 45W adapter only for powering the product, and does not support directly powering the computer
3. When transferring multiple hard disk files, it is not recommended to use HDMI to watch video

Displaylink Driver Installation

The dock uses DisplayLink technology to provide universal multi- monitor support for a wide range of computers and operating systems. The latest DisplayLink software should be installed following these steps:

• Download the DisplayLink driver for your operating system from www.displaylink.com/downloads
• Run the installer once downloaded and follow the prompts
• Restart your machine

Additional assistance for installing the DisplayLink software can be found here: https://bit.ly/3guFvg7

Product List

• **13 in1 USB C Docking Station × 1

**

• **User Manual x 1

**

• **45W Power Adapter x 1

**

• USB C Cable × 1
  
  

Interface Parameters

1. RJ45: The transmission speed supports 1000Mbps, backward compatible with 100Mbps/10Mbps, and supports driver-free, hot-swappable functions
2. HDMI 1/DP: Support 4K60Hz resolution, backward compatible with 2K 1080P(HDMI 1 and DP interface cannot be used at the same time)
3. HDMI 2: Support 4K60Hz resolution, backward compatible with 4K 30Hz 2K 1080P
4. USB A: Support USB3.0 5Gbps transmission, backward compatible with USB2.0/1.1/1.0. support up to 5V 09A
5. USB   A: Support USB2.0 480Mb/s transmission, support up to 5V 0.5A
6. DC IN: 20V 2.25A/45W input, power supply for the product (not support for laptop power supply)
7. USB C HOST: Connecting the computer
8. Working Indicator. Blue light
9. Product Switch: Control the power switch of the product (short press the product to power on, long press for 1.55 to power off the product)
10. SD/TF. Support up to 104Mb/s support simultaneous reading by dual cards
11. USB A: Support USB3.0 5Gbps transmission, backward compatible with USB2.0/1.1/10, support up to 5V 0.9A
12. USB-C: Support USB3.0 5Gbps transmission, backward compatible with USB2.0/1.1/1.0(Support 20W charging for external devices such as mobile phones and iPads)
13. Audio: 3.5 mm headphone and microphone combo jack

Graphical Representation of Product Interface Scenarios

Resolution/Refresh Rate

System| No. of video
ports connected| Mode| Screen . D isplay| Computer| DP / HDMI 1| HDMI 2| Remark
---|---|---|---|---|---|---|---
MAC OS| Single| Mirror| NA| 3840×2160 / 60Hz| 3840×2160 / 60Hz| Not connected| Set an external display
as the main screen
Single| Mirror| NA| 3840×2160 / 60Hz| Not connected| 3840×2160 / 60Hz| Set an external display as the main screen
Single| Extend| NB| FollowFollow the computer
desktop resolution| 3 40×2160 / 60Hz| Not connected| /
Single| Extend| A/B| Follow the computer
desktop resolution| Not connected| 3840×2160 / 60Hz| /
Dual Display| Mirror| A/A/A| 3840×2160 / 60Hz| 3840×2160 / 60Hz| 3840×2160 / 60Hz| Seatsatnhexternal display  main screen
Dual Display| Extend| A/B/C| Follow the computer
desktop resolution| 3840×2160 / 60Hz| 3840×2160 / 60Hz| /

Resolution supports also dependent on display EDID resolution

Compatible Models and Systems

Windows 10 or later, ChromeOS 100 or later, and macOS 11+ systems with Thunderbolt 4, Thunderbolt 3, USB4, and USB-C

FAQ

Q: External USB 3.0 Media Card Reader is not detected.

A: Unplug from the power, wait 10 seconds, and then reconnect. Update to the latest USB 3.0 host controller driver

Q: HDCP content is not able to display on the attached monitor

A: HDCP content support is currently not available.

Q: Displaylink Driver not able to install

A: Get the driver by: Download the latest driver from Displaylink website.

Q: Laptop failed to wake up from Ethernet port

A: Check the settings under BIOS Items to make sure laptop supports wake-up- from-Ethernet port function.

Q: Laptop failed to boot with dock connected

A: Remove all USB devices connected to the dock; some unqualified boot devices may cause lock up at boot screen.

Q: USB ports are not functioning on the docking station

A: Unplug from the power, wait 10 seconds, and then reconnect. Update to the latest USB 3.0 host controller driver

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