MASTER DYNAMIC MW09 Active Noise Cancelling True Wireless Earphone User Manual

: June 14, 2024
: MASTER DYNAMIC

Table of Contents

MW09 Active Noise Cancelling True Wireless Earphone
MOBILE APP
OVERVIEW
CONTROLS
SPECS
FIT
PAIRING
MULTIPOINT
CHARGING
CHARGING
MAINTENANCE
TEMPERATURE RANGE
TROUBLESHOOTING
EAR HEALTH
WARRANTY & SUPPORT
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

ACTIVE NOISE-CANCELLING
TRUE WIRELESS EARPHONES
USER MANUAL

MW09 Active Noise Cancelling True Wireless Earphone

Master & Dynamic is a New York City-based premium audio company with a deep passion for building technically sophisticated sound tools.
Designed to be modern yet timeless, our products utilize only the finest materials and are engineered to last, creating the perfect balance of aesthetics, strength, comfort, and exceptional sound.
NEVER SOUND THE SAME

MOBILE APP

Download the M&D Connect app for the complete
Master & Dynamic experience.
Use the M&D Connect App to access:

Firmware updates
Custom settings

OVERVIEW

CONTROLS

MULTI-FUNCTION BUTTON
1X: Pause/play
2X: Skip
3X: Skip back
Press: Answer incoming call (or accept from device)
Hold: Activate Voice Assistant
VOL +
Hold: Ambient listening on/off
See page 6 for more information on ambient listening
VOL Hold: Active noise cancelling on/off
See page 6 for more information on active noise-cancelling

SPECS

DIMENSIONS

Charging Case: 45.5 x 64.5 x 25.6 mm
Earphones: 20.3 x 21.5 x 21 mm

BLUETOOTH PROFILE

Bluetooth® 5.4

DRIVERS

11mm Beryllium

WEIGHT

Charging Case (Aluminum): 62.5g
Charging Case (Kevlar): 50.5g
Earphones: 8.1g each

SOUND FEATURES

aptX™ Adaptive, AptX Lossless, AAC, LC3, and SBC
Snapdragon Sound

FIT

Your earphones come with the medium silicone ear tips attached.
Choose the ear tips that form a seal with your ear canal. Our custom round ear tips are designed in conjunction with the oval nozzle shape to provide a superior universal fit. Squeeze the ear tip to match its orientation to the nozzle and then press the ear tip against the nozzle to attach. Tip: to ensure a secure fit, download the M&D Connect App and perform a Fit Test.

To insert your silicone ear tips, follow these steps:
STEP 1: Tilt the earphone forward with the ear tip resting lightly in your ear canal.
STEP 2: Rotate the earphone down until the ear tip forms a seal with your ear canal.

To insert your earphones using foam ear tips:
STEP 1: Gently compress the foam ear tip using your fingers.
STEP 2: Insert it into your ear.
STEP 3: Hold the earphones in place until the foam fully expands and forms a seal with your ear canal.

PAIRING

The first time you take both earphones out of their case they will enter pairing mode.
STEP 1: Open the Bluetooth menu on your device
STEP 2: Select M&D MW09
STEP 3: Download and open the M&D Connect app
To manually activate pairing mode, hold down the multi-function button until the indicator light starts pulsing/pairing tone is heard.
NOTE: If you are already connected to a device, remove the earphones from your ears to avoid activating your voice assistant.

Three microphones in each earphone provide the freedom to listen or talk with just one earphone.

MULTIPOINT

Up to two devices can be connected to M&D MW09 at one time.

Remove earphones from case. Press and hold the multi-function button on right earphone to enter pairing mode. Connect to device 1.
Enter pairing mode again and device 1 will disconnect.
Connect to device 2 and place earphones in case.
Remove earphones from case and they will automatically connect to device 1 and 2 simultaneously.
Pause one device and play from the other to swap earphones connection.

WORLD VOLUME
The MW09 features 2 default World Volume modes to control the volume of the world around you:

Hybrid Active Noise-Cancelling (ANC) for clear, expansive sound in any environment.
Ambient Listening Mode for improved awareness of your surroundings.

VOL-
HOLD: ANC on/off
VOL +
HOLD: Ambient Listening Mode on/off

Download and install the M&D Connect app to access additional ANC and Ambient Listening Modes and to select your default World Volume settings.

CHARGING

Your earphones hold up to 16 hours of charge. The charging case holds an additional 32 hours of charge for your earphones. We suggest you place your earphones inside the case when they are not in use. This will allow them to have the maximum charge each time you begin to use them.
Your earphones will arrive with the battery partially charged. The battery status will be displayed when opening /closing the lid. A green light indicates the battery is between 70-100%, amber indicates 30-69%, and red indicates 1-29%. If the center battery flashes red or does not display, the case battery is depleted.

To charge your case, plug in the USB-C cable into the right side of your case and plug the other end into a power source.
To charge your case via wireless charging, center your MW09 charging case on any compatible wireless charging pad with the LEDs facing upwards. The MW09 is also compatible with MC100 and MC300 Wireless Charge Pads (sold separately).

CHARGING

The battery status of the case and earphones will remain visible while the case charges.

Case and earphones charge to 50% in 20 minutes, 100% in 60 minutes via included charging cable
Case charges to 50% in 20 minutes, 100% in 60 minutes via included charging cable
Case charges to 50% in 30 minutes, 100% in 110 minutes via wireless charging
Case and earphones charge to 100% in 160 minutes via wireless charging

MAINTENANCE

Over time the proximity sensor that helps regulate pause/play functions may become dirty and affect performance. If this happens, take a damp
Q-tip or damp cloth and lightly rub the sensor.
To clean the earphones, use a microfiber cloth. Do not use alcohol or other cleaning substances on the product. Do not drop, sit on, or allow the earphones to be exposed to water, moisture, or temperature extremes.
Your earphones are IP54 water resistance rated. Your charging case is IPX4 rated.
It is recommended that you return your earphones to their storage case when not in use. Always return your earphones to their charging case within 72 hours to minimize potential battery life degradation.

TEMPERATURE RANGE

Operate and store this product within the temperature range of -4°F to 113°F (-20°C to 45°C) only. Charge the battery where the temperature is between 41°F and 104°F (5°C and 40°C) only.
Replacement parts and cables can be purchased at: www.masterdynamic.com

TROUBLESHOOTING

TROUBLE PAIRING EARPHONES AND
SOURCE DEVICE
Make sure both earphones are outside the charging case when attempting to pair your device. Cycle power by placing earphones in the charging case and fully closing the lid for 10 seconds. Then remove the earphones from the case to verify they have entered pairing mode. The indicator light will slowly pulse on the right earphone.

Turn Bluetooth OFF, then ON again on the source device.
Turn OFF Bluetooth feature on any other device that is paired with the earphones.
Delete any “M&D MW09” earphone connections from your device and then put your earphones into pairing mode and pair again.
Make sure “M&D MW09” is selected in the Bluetooth device list.

TROUBLE CONNECTING EARPHONES TO THE M&D CONNECT APP

Ensure the earphones are connected in your phone’s Bluetooth menu prior to using in the app.
Close and reopen M&D Connect.
Update M&D Connect to the latest version in the app store.
Update your phone to the latest OS.
Disconnect from any other devices that the earphones are connected to via multipoint.

BATTERY LEVEL INDICATORS ON CHARGING CASE ARE NOT LIGHTING UP
Make sure your case is charged. To charge the case, plug one end of the USB-C cable into the back of the case and plug the other end into a power source. Try using a diffrerent power adapter or charging cable if issues persist.
Make sure the earphones are properly placed inside the charging case.
“L” represents placement for the left earphone and “R” for the right earphone.
Make sure the charging pads on the earphones and charging pins in the case are clean, and that there is no other debris in the case. Use a damp Q-tip or damp cloth to lightly rub the charging pads and pins.
NOTE: If the charging case battery is depleted, the indicator lights will not light up to show your battery level status when earphones are inserted even if the earphones still have battery life.

PLAY/PAUSE NOT WORKING WHEN PLACING IN AND REMOVING FROM EAR
Over time the proximity sensor that helps regulate pause/play functions may become dirty and affect performance. If this happens, take a damp Q-tip or damp cloth and lightly rub the sensor.
NO AUDIO OR POOR AUDIO QUALITY FROM A CONNECTED BLUETOOTH DEVICE
Move the source device closer to the earphones, as physical objects between the earphones and the source may obstruct the signal.
Try another music application or try another track. Try a different source device.

FACTORY RESET
If your earphones are no longer paired to each other, please use the following steps to perform a factory reset:

Remove the Left earphone from the case (Leave the Right earphone in the case).
Quickly press VOL+ on the Left earphone 6 times, and hold on the 6th press until you hear the voice prompt announce “factory reset” on the Left earphone.
Remove the Right earphone from the case.
Quickly press the Multi-Function button on the Right earphone 6 times, and hold on the 6th press until you hear the voice prompt announce “factory reset” on the Right earphone.
Put both earphones next to each other. The earphones are paired to each other when the LEDs stop flashing and start “breathing” as they usually would when pairing to a Bluetooth device.

EAR HEALTH

Our ability to hear is amazing. Treat your ears like the precious tools they are, and they will continue to provide you with exceptional data, as well as a lifetime of incredible sonic experiences.
In general, do not listen “too loud” or for “too long,” and be attentive to your own ears. Ringing, discomfort, or sensitivity to high frequencies and treble may be a signal from your ears that you are pushing them to their limits and causing irreparable damage.
As a general practice, find what seems to be your preferred listening level and then adjust the volume down another 10% or more. Surprisingly, your ears will attune to a slightly lower volume over time, and what seems quiet at first can be perfect for longer listening periods.

NIHL
NIHL is a preventable condition caused by both one-time and extended exposure to excessive decibel (dB) levels. This harm to sensitive inner ear structures is irreversible and people of all ages can be affected. Damage can happen in a single event or gradually over time. One-time exposure to an intense “impulse” sound, such as an explosion, or by continued exposure to loud sounds over 85 decibels can cause harm. Indicators of NIHL include hearing loss and tinnitus, a condition of sensing constant ringing, buzzing, or roaring. The NIDCD (National Institute on Deafness and Other Communication Disorders) offers this simple rule of thumb: avoid sound exposure that is “too loud, too close, or too long.” Here are some general references to sound levels that occur in everyday life: refrigerator humming (45 dB); normal conversation (60 dB); city traffic (85 dB); motorcycles (95 dB); an MP3 player at full volume (105 dB); sirens (120 dB); firecrackers (150 dB).

WARRANTY & SUPPORT

For product warranty and support, please visit:
https://support.masterdynamic.com/
Qualcomm is a trademark or registered trademark of Qualcomm Incorporated. aptX is a trademark or registered trademark of Qualcomm Technologies International, Ltd.
Qualcomm aptX™ Adaptive is a product of Qualcomm Technologies, Inc. and/or its subsidiaries.
Snapdragon Sound is a trademark or registered trademark of Qualcomm Incorporated. aptX is a trademark or registered trademark of Qualcomm Technologies International, Ltd.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Master & Dynamic is under license. Other trademarks and trade names are those of their respective owners.