SWAGTRON EB-5 Electric Bike User Guide

SWAGTRON EB-5 Electric Bike

Product Information

Specifications

• Product Name: eb5 pro plus Folding Electric Bike
• Warranty: 1-Year Limited Hardware Warranty
• Availability: Subject to change without further notice
• Return Policy : Return shipping provided for Products dead on arrival (DOA) within thirty (30) days of purchase only. All other returns/repairs require payment of shipping cost at a discounted rate.
• Warranty Coverage: Does not cover damage due to transportation, storage, improper use, failure to follow product instructions or perform preventive maintenance, modifications, unauthorized repair, normal wear and tear (including wearables and consumable parts), or external causes such as accidents, abuse, or other events beyond reasonable control.
• Disclaimer of Warranty: Remedies described above are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall not exceed the actual amount paid for the defective product. We are not liable for any consequential, incidental, special, or punitive damages or losses.

Product Usage Instructions

Assembly

A. FOLD / UNFOLD THE STEM
To unfold:

1. Pull the handlebar stem upright.
2. Fold the latch up to close it. It will snap into place.

To fold:

1. Locate the silver bolt in the side of the latch and pull it up.
2. While holding the bolt up, use your other hand to pull the latch down away from the stem. There is a notch on the other side of the latch to make this easier.
3. With the latch undone, fold the stem down.

FOLD / UNFOLD THE FRAME
Fold or unfold the rear wheel/section and hold your eBike upright with the kickstand. Push the latch closed so that it’s parallel with the bike’s frame then flip the latch lock down towards the latch to lock it in place.

ADJUSTING THE SEAT HEIGHT
Open the clamp under the seat post. Pull the seat up or push it down to adjust the height. Check to make sure the seat post is fully inserted into the frame and the head of the seat is parallel with the frame. Close the clamp to secure the seat in place.

FAQ

• Q: What does the warranty cover?
  A: The warranty covers defects in hardware for a period of one (1) year from the date of purchase.

• Q: What is not covered by the warranty?
  A: The warranty does not cover damage due to transportation, storage, improper use, failure to follow product instructions or perform preventive maintenance, modifications, unauthorized repair, normal wear and tear, or external causes such as accidents, abuse, or other events beyond reasonable control.

• Q: How long is the warranty period?
  A: The warranty period is one (1) year from the date of purchase.

• Q: How do I adjust the seat height?
  A: Open the clamp under the seat post, pull the seat up or push it down to adjust the height, ensure the seat post is fully inserted into the frame, and close the clamp to secure the seat in place.

PROTECT YOUR DOME

Helmets Save Lives

• Helmets can reduce up to 85% of critical head injuries.
• Elbow pads can reduce up to 82% of elbow injuries.
• Knee pads can reduce up to 32% of knee injuries.

(From https://www.ncbi.nlm.nih.gov/pubmed/2716781 )

Always wear proper protective gear when riding. This includes knee and elbow pads and an age-appropriate helmet.

• Helmets should fit comfortably and snugly, covering the forehead but not hindering your field of vision.
• The helmet should have a chin strap and buckle to keep the helmet in place.
• The helmet should be made out of a hard, protective outer shell and an impact-absorbing inner layer at least 1/2-inch thick.
• The helmet should be approved by the U.S. Consumer Product Safety Commission (CPSC), the Snell Memorial Foundation, or the American Society for Testing and Materials (ASTM).

HOW TO RIDE Charge the eBike before using it. Always w ear

We suggest taking your new bike to a bike shop for assembly, inspection, and regular maintenance on gears, brakes and tire pressure.

1. Step 1. Start your eBike by pressing the Power Button or by pedaling.
2. Step 2. Moving forward on your eBike is as easy as twisting the Throttle.
3. Step 3. To slow down, release the Throttle, then gradually squeeze the Rear Brake to slow the rear motorized wheel down.
4. Step 4. To stop, release the Throttle, then squeeze the front and rear brakes to slow the front and rear wheels down.
5. Step 5. Use the Bell to alert pedestrians and other riders to your presence.
6. Step 6. The Indicator shows how much charge is left in the battery. Make sure the battery is fully powered before heading out on a long-distance ride.

CHARGING THE EBIKE

• DO NOT, under any circumstances, use the eBike while it is charging or connected to the charger.
• The charging time is approximately 5 hours. Charging longer than that may affect battery life and/or performance. If the charging adapter’s light doesn’t turn on, the eBike may not be fully connected. Check that it is securely connected to the wall and to the eBike.

ASSEMBLING THE EBIKE

FOLD / UNFOLD THE STEM

1. To unfold
2. Step 1. Pull the handlebar stem upright.
3. Step 2. Fold the latch up to close it. It will snap into place.
4. To fold
5. Step 1. Locate the silver bolt in the side of the latch and pull it up.
6. Step 2. While holding the bolt up, use your other hand to pull the  latch down away from the stem. There is a notch on the other side of the latch to make this easier.
7. Step 3. With the latch undone, fold the stem down.

FOLD / UNFOLD THE FRAME
Fold or unfold the rear wheel / section and hold your eBike upright with the kickstand. Push the latch closed so that it’s parallel with the bike’s frame then flip the latch lock down towards the latch to lock it in place .

ADJUSTING THE SEAT HEIGHT
Open the clamp under the seat post. Pull the seat up or push it down to adjust height. Check to make sure the seat post is fully inserted into the frame and the head of the seat is parallel with the frame. Close the clamp to secure the seat in place.

1-Year Limited Hardware Warranty

• Your SWAGTRON® E-Bike (“Product”) includes a One-Year Limited Hardware Warranty (“Warranty”). The Warranty covers product defects in materials and workmanship under normal use. This Warranty is limited to residents of the United States and Canada only and is available only to original purchasers. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state.
• This Warranty starts on the date of your purchase and lasts for one (1) year (the “Warranty Period”). The Warranty Period is not extended if the Product is repaired or replaced. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
• Warranty services are provided by SWAGTRON®. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, SWAGTRON® will: (1) repair the hardware defect by using new or refurbished parts that are equivalent to new in performance and reliability; or (2) exchange the Product with a product that is new or refurbished which is substantially equivalent to the original product. This Warranty is for one replacement only of like-items and does not cover items out of production if the product is no longer made or stocked. This Warranty is not assignable or transferable. The original purchaser may call SWAGTRON’s toll-free number at 1-844-299-0625 for service request.
• When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes SWAGTRON®’s property. This warranty only covers technical hardware defectiveness during the warranty period and under normal use conditions. SWAGTRON® does not warrant uninterrupted or error-free operation of this Product.
• Return shipping shall only be provided for Products dead on arrival (“DOA”) within thirty (30) days of purchase only. All other returns/repairs shall require payment of shipping cost at discounted rate to be determined as follows:

SWAGTRON® E-bikes shall be Twenty Dollars ($20)**

• **shipping prices are subject to change without further notice.
  This Warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications;

• (f) unauthorized repair; (g) normal wear and tear (including but not limited to wearables and other consumable parts such as tires); or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

• Important: Do not disassemble the Product. Disassembling the Product will void this Warranty. Only SWAGTRON® or a party expressly authorized by SWAGTRON® should perform service on this Product.

DISCLAIMER OF WARRANTY:

• THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF
• THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
• SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
• THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

References

• FAQ — Swagtron
• A case-control study of the effectiveness of bicycle safety helmets - PubMed

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