Solution Fires LUX75 Cassette Fire Place Instruction Manual

June 14, 2024
Solution Fires

**Solution Fires LUX75 Cassette Fire Place Instruction Manual

**

This product is only suitable for well insulated spaces or occasional use.
To be left with the customer after demonstrating the features of the Solution electric fire.

The complete installation must be carried out in accordance with current Standards and Local Codes. The instructions in this manual must be followed to ensure safe operation of the appliance.
It should be noted that the requirements and this publication may be superseded during the life of the Fireplace – please refer to www.solutionfires.co.uk for up-to-date instructions.

The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2 and EN60555-3. These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC

Important Safety Advice

When using electrical appliances, basic precautions should be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

  • WARNING: If the appliance is damaged, check immediately with your retailer before installation and operation. The heater must not be used if any part of it is damaged.

  • Do not use outdoors.

  • WARNING: In order to avoid overheating, do not cover the heater.

  • The appliance carries the Warning Symbol indicating that it must not be covered or has a do not cover label. Do not cover or obstruct in any way the heat outlet grille located above the window of the appliance.

  • Do not place material or garments over the front of the appliance as this could cause overheating and a fire risk.

  • In the event of a fault unplug the heater.

  • Unplug the appliance when not required for long periods.

  • This appliance can be used by persons if they have been given instruction concerning use of the appliance in a safe way or are supervised and understand the hazards involved.

  • This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience or knowledge if they have been given instruction or supervision concerning use of the appliance in a safe way and understand the hazards involved.

  • Children shall not play with the appliance. Cleaning and user maintenance shall not be carried out by children without adequate supervision.

  • Children of less than 3 years should be kept away from the appliance unless continuously supervised.

  • Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it has been placed or installed in its intended normal operating position and they have been given instruction or supervision concerning use of the appliance in a safe way and understand the hazards involved.

  • Children aged from 3 years and less than 8 years shall not plug in, regulate or clean the appliance or perform user maintenance on the appliance.

  • If the supply cord is damaged, switch off the mains power at the wall socket immediately.

  • WARNING: The heater must not be located immediately below, above or in front of a fixed socket outlet or electrical connection box.

  • WARNING: Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.

  • CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.

  • CAUTION: Some parts of this appliance around the heater grill can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.

  • The heater must not be positioned or used where it may come into contact with water, for example but not exclusively, in wet rooms, bathrooms, swimming pools, laundries or used to dry clothes.

  • Do not use the appliance in rooms with explosive gas (e.g. petrol) or while using inflammable glue or solvent (e.g. when gluing or varnishing parquet floors, PVC etc.)

  • Do not insert any objects into the appliance.

  • This appliance must be connected to a 220-240VAC 50-60Hz supply.

  • If the supply cord is damaged, it must be replaced by the manufacturer, its agent or a similarly qualified person in order to avoid a hazard.

  • This appliance is supplied with a power lead complete with a moulded 13 Amp UK three-pin plug to connect into a standard UK socket outlet. This appliance must be earthed. The plug must be easily accessible after siting the appliance. Should a new fuse be required, consult a competent person to establish the reason for the fuse operating. Only once the fault is rectified should a new 13A fuse be inserted into the plug.

  • Use only a dry duster or vacuum cleaner with brush attachment to clean the appliance. Never use abrasive cleaners, water, steam cleaners or aerosols on or near the appliance.

  • Only control the appliance using the manual operations, the supplied remote control described in this manual, or the Solution Fires app. Do not use this heater with a programmer, timer, separate remote control system or any other device that switches the heater on automatically.

Remote Control Battery Warning:
Only adults should handle the batteries. Do not allow a child to use the remote control unless the battery cover is securely attached to the battery compartment. All batteries must be disposed of at your local recycling point.

Box Contents:
Please check that the following components are included within the box. If anything is missing or damaged, please contact the retailer and do not use the appliance until you have everything.

  • Appliance with trailing lead with moulded 13 Amp plug.
  • Remote control hand set and batteries.
  • Fixing brackets, side plaster beads and furniture guides.
  • Grille cover panel
  • Instruction manual.
  • Glass removal mini suction cup.

Installation – Front Glass Removal (Caution – wear suitable gloves when handling glass)

  1.  Remove the glass retaining brackets on the left and right sides of the grille panel.
    Remove screws

  2. Place the suction cup on the glass, in the middle, near the top. Press the suction cup to expel air, then gently pull forward to release the glass.

  3. Carefully lift the glass out by hand. Do not attempt to lift the glass with the suction cup.

Installation & Operating Instructions

Installation Requirements:

Before commencing installation of the unit consideration should be given to the following:

  1. Read these instructions thoroughly.
  2. You will need suitable tools (e.g. drill and drill bits, screwdrivers, spirit level, tape measure).
  3. Select a location that is not prone to moisture.
  4. A 13 amp, 240 Volt socket or switched, fused spur capable of accommodating a maximum load of 2050 watts must be available close to the appliance. The socket must be accessible at all times and must not be placed directly behind the unit. Ensure that the circuit and associated breaker are sized for the connected lood.
  5. This product has been designed to be installed into a plaster board, or existing chimney breast.
  6. Please seek advice from a professional, with reference to the structural integrity of the installation site.
  7. If the product is to be installed into an open chimney or flue, it is important that the chimney five is partially blocked to prevent any up/down droughts and falling debris, but does not restrict or alter the airflow to the product
  8. Ensure that the product has a minimum internal clearance directly above the product of 100mm, this is to ensure that the product can circulate the required airflow for the heater unit.
  9. The product should never be sealed into an opening with the use of silicones or adhesives as this can also alter the airflow and hinder any further servicing of the product,
  10. DO NOT SCREW ANY FIXINGS INTO THE BODY OF THE FIRE TO MOUNT ANY FURNITURE OR OTHER PARTS NOT SUPPLIED WITH THE FIRE.
  11. THE BRACKET SUPPLIED IS TO SUPPORT THE WEIGHT OF THE APPLIANCE ONLY. THE APPLIANCE IS NOT DESIGNED TO BEAR ANY ADDITIONAL LOAD.
  12. ENSURE THAT THE FAN HEATER IS ADEQUATELY VENTILATED.

Note: Plaster flanges and furniture guides are not for support, ensure all furniture/falsework is independently supported.

Unpacking & Testing
Installing Product.

  1. Carefully remove the unit from the packaging and prior to installing the unit, test the unit by plugging the power supply into a conveniently located 13 amp earthed socket.
  2. Your product is supplied with one or more wall mounting brackets. (Dependent on model)
  3. Establish the desired finished height from floor level to the bottom of the plaster kit of the product
  4. Fix the wall bracket to the wall ensuring to use the correct hardware fixings (not provided) given the wall construction, plaster board or solid wall.
    Installation

Fig.3

Fig.4
The fire is designed to be permanently fixed to a wall at a suitable height, the wall bracket must be fitted horizontally and the cable routed to the bottom right of the fire. A height of 686mm (LUX100, LUX125, LUX150, LUX175, LUX200) and 787mm (LUX75) from the floor to the bottom of the bracket is suggested. You will need to calculate the height of the bracket if the fire is being fitted into a suite or purpose-made chimney breast.
Installation Instructions

  1. Install the grille cover panel over the top grille opening. Remove the wall brace brackets, then lift and hook the fire onto the wall.

  2. Fix the wall brace brackets ready to secure to the wall.

  3. Once the product is secured to the wall and connected to the power supply, the false construction such as plaster board wall or chimney breast can be formed around it.

  4. The product is also designed to allow a platform to support it.

Scene Light Kit and Scene Spot Light Kit

If you are using a scene lighting kit, ensure the kit is plugged into the external power socket on the fire before building the appliance into any fireplace or suite (image below). The maximum connected load is 12V DC, 5A and only genuine Solution Fires parts may be connected. The LED strip lights supplied with your Scene Light Kit or Scene Spot Light Kit are the maximum allowable length. Refer to the Scene Light Kit or Scene Spot Light Kit instructions for further details.
Note: Ensure all power is off during the installation process.
CAUTION: Care must be taken to avoid over bending the connector cable or overtightening the connector, as this can damage the internal wires.

Installation Instructions

Installation – Continued:
The LUX Cassette Fires are designed for four different installation types.
Installation -Option 1 – Front View
Option 1


NOTE:
No screws or fixings for the furniture surrounding your fire may be fixed to the fire. This will invalidate your warranty.
Remove the furniture guides and recycle when installing the fire as shown in Options 1-4

Model A B C D E F G
LUX75 750mm 581mm 737mm 226mm 334mm 83mm 73mm
LUX100 1000mm 428mm 585mm 226mm 334mm 83mm 73mm
LUX125 1250mm 428mm 585mm 226mm 334mm 83mm 73mm
LUX150 1500mm 428mm 585mm 226mm 334mm 83mm 73mm
LUX175 1750mm 428mm 585mm 226mm 334mm 83mm 73mm
LUX200 2000mm 428mm 585mm 226mm 334mm 83mm 73mm

The above table contains the minimum opening
A = Width to outside of plaster flanges
B = Height to outside of plaster flanges =
C = Height of fire (min)
D = Depth from front of fire body to rear of side plaster flange.
E = Depth of fire
F= Height of fire above top plaster bead
G= Height from underside of foot to underside of lower plaster flange

Installation – Option 2 & 3 – Left or Right Corner View:
Remove one steel side panel by removing screws before installation.

Replace all screws that have been removed.

Option 2
furniture guide
Note:
Remove furniture guides for this option.
Option 3
furniture guide
Note:
Remove furniture guides for this option.
Installation – Option 4 – Panoramic Three Sided View :

Remove 2 steel side panels by removing the screws before installation.

Fix the side plaster brackets and put all the screws back onto side panels.
Option 4

Note: Plaster flanges and furniture guides are not for support, ensure all furniture work is independently supported. Remove furniture guides for this option.

Alternative – Floating Base

Slide base onto fire and fix/support securely to the wall.

Furniture Guides on Front & Sides (Adjustable for material 10-25mm thick)
Alternative - Floating Base
A : Included in box optional decorative side panels
B : Furniture Guides

Operating Instructions


! NOTE: The unit can be operated on the manual control panel and with the supplied remote control. For the unit to operate, the manual ON/OFF switch, located on the right side of the control panel must be switched to the “I” position. An indicator light will illuminate when the fire is plugged in and the manual ON/OFF switch is in the “I” position. The light will go OFF once the manual power ON/OFF switch is pushed to ON.

Indicator Light
The indicator light has 3 functions as follows:

  1. Confirmation that power is reaching the fire from the house supply – continuously on until the fire is turned on.
  2. The indicator is a red light if NOT connected to Wi-Fi. Once the fire has connected to a Wi-Fi network, the indicator turns green.
  3. Indication of when the open window device has operated – blinks on for 0.5 seconds and off for 0.5 seconds until the window/door is closed and the heater is turned back on. Use the manual control panel on/off button to turn your fire on or off. Use the Heater button to switch heater on or off.

NOTE: The unit may emit a slight, harmless odour and smoke when first used. This odour & smoke is normal and it is caused by heating the internal heater parts and will not occur again.

NOTE: Ensure the manual ON/OFF switch located at the top of the front glass on the right hand side is switched to the “I” position.
NOTE: Before attempting any operation with the remote, press and slide the battery door (on the back of remote) open and insert two AAA batteries, checking that the + and – ends of the battery match inside the battery compartment, close the battery door.

Remote Control Buttons
Powering the Fireplace
Press the fire on/off button to turn on the fire. Press the Power button again to turn off the fire.

NOTE: All previous settings are held in memory, so the next time you power up the fireplace, the unit will turn on with the same settings.

Heater ON/OFF “Heat”
Press the Heater ON/OFF button on Remote Control to switch on or off the Heater.

NOTE: As an additional safety feature, the heater will turn off after 12 hours continuous operation in case it has been left on by mistake.

Remote Control Buttons

Flame Speed – Spd

Press the Spd button to cycle through the 3 flame speeds.

Flame Colour – Flam
Press the Flam button to cycle through the 9 flame colours and off.

Down Light Colour – D Lt
Press the D Lt button to cycle through the 9 down light colours and off

Scene Light Colour – Scn
Scene lighting is an optional extra and this button will only operate if the Scene lights have been installed.
Press the Scn button to cycle through the 9 scene light colours and off.

Fuel Bed Colours – Fuel
Press the Fuel button to cycle through the 9 fuel bed colours and off.

NOTE: If you have turned off all but one of the lighting elements, you will not be able to turn off the last one using these buttons. This is for you to know that your fire is still powered on.

Custom Setting – Cust
Using the 4 buttons detailed above, select your desired fire colours and then hold down the Cust button for 4 seconds. This will enable you to recall that setting each time you momentarily press the
Cust button. To overwrite your setting, simply choose another set-up for your fire and hold down the Cust button for 4 seconds.

Dimming Buttons – Dim- and Dim+
Use these buttons to set the brightness level of your fire. (Fuel bed and flame effect will flash to signify max or min brightness.)

Flame Preset – PS
Press the Flame Preset button to cycle through the 7 factory set preset lighting options.

Volume – Vol
Press the Volume button to cycle through the volume settings from off to loudest, back to off

.IMPORTANT NOTE: The fan will run for approximately 15 seconds after the heating function is turned off to remove any residual heat from the unit to protect the control components from any potential overheating. Do not press heater ON/OFF button again as this will turn the heat back on.

Remote control button combinations:

Switch beep off:
Activate or deactivate the confirmation beep by pressing and holding ‘Vol’ and ‘Dim-’ for 3s and releasing.

Enter Wi-Fi pairing mode:
Set fire to Wi-fi pairing mode by pressing and holding On/Off button for 10s.

Deactivate flicker effect:
Activate or decativate the flicker effect for the fuel bed and downlight by pressing and holding ‘Fuel’ and ‘Spd’ for 3s and releasing.

Override flame brightness:
Increase or decrease flame brightness without affecting other brightness, by pressing and holding ‘Flam’ button, then press ‘Dim-’ or ‘Dim+’.

Override fuel bed brightness:
Increase or decrease fuel bed brightness without affecting other brightness, by pressing and holding ‘Fuel’ button, then press ‘Dim-’ or ‘Dim+’.

Override downlight brightness:
Increase or decrease downlight brightness without affecting other brightness, by pressing and holding ‘D Lt’ button, then press ‘Dim-’ or ‘Dim+’.

Override scene light brightness:
Increase or decrease scene light brightness without affecting other brightness, by pressing and holding ‘Scn’ button, then press ‘Dim-’ or ‘Dim+’.

Open Window Device function:
To ensure minimum energy wastage, this appliance will turn off the heaters should an open door or window be detected. When the heater is in operation (H01 or H02) and once the ambient temperature drops 5°C within 10 minutes, the appliance heater will turn off automatically. Upon activation of the Open Window Device, the red indicator light will blink on for 0.5 seconds and then off for 0.5 seconds, repeating until the heaters have been restarted. Close the window/door or turn off any cooling items, push the heater control buttons on remote control to restart the heaters. To prevent nuisance activations of this device please ensure that there are no strong draughts in the vicinity of the fire or the furniture it is housed in.

Reconnect remote handset:
If remote handset becomes unresponsive, re-pair connection between fire and remote handset, by pressing and holding ‘Heat’ and ‘Vol’ for 3s. The fuel bed will flash to confirm re-pairing is successful.

Product Dimensions

A minimum of 100mm is required between the top of the product and any hard surface.

Dimensions

| A| B| C| D| E| F| G
LUX75| 750| 581| 737| 226| 335| 83| 73
LUX100| 1000| 428| 585| 226| 335| 83| 73
LUX125| 1250| 428| 585| 226| 335| 83| 73
LUX150| 1500| 428| 585| 226| 335| 83| 73
LUX175| 1750| 428| 585| 226| 335| 83| 73
LUX200| 2000| 428| 585| 226| 335| 83| 73

Note: Dimensions stated are in millimetres unless otherwise stated and may be subject to a small tolerance.

Commissioning and Handover
On completion of the installation:

  • Ensure that the operating instructions for the unit are left with the customer.
  • Ensure to advise the customer on the correct use of the appliance and how to isolate the unit when required.
  • Advise the user what to do should smoke or fumes be emitted from the unit.

Technical Parameters

Information requirements for electric local space heaters

Model identifier(s): LUX75/LUX100/LUX125/LUX150/LUX175/LUX200

Item| Symbol| Value| Unit| | Item| Unit
Heat output| | Type of heat input, for electric storage local space heaters only (select one)
Nominal heat output| Pnom| 2.0| kW| | manual heat charge control, with integrated thermostat| [no]
Minimum heat output (indicative)| Pmin| 1.0| kW| | manual heat charge control with room and/or outdoor temperature feedback| [no]
Maximum continuous heat output| Pmax,c| 2.0| kW| | electronic heat charge control with room and/or outdoor temperature feedback| [no]
Auxiliary electricity consumption| | | | | fan assisted heat output| [no]
At nominal heat output| elmax| N/A| kW| | **(select one)
At minimum heat output| elmin| N/A| kW| | single stage heat output and no room temperature control| [no]
In standby mode| elSB| 0.0039| kW| | Two or more manual stages, no room temperature control| [no]
| | | | | with mechanic thermostat room temperature control| [no]
| | | | | with electronic room temperature control| [no]
| | | | | electronic room temperature control plus day timer| [no]
| | | | | electronic room temperature control plus week timer| [yes]
| | | | |
Other control options (multiple selections possible)**
| | | | | room temperature control, with presence detection| [no]
| | | | | room temperature control, with open window detection| [yes]
| | | | | with distance control option| [yes]
| | | | | with adaptive start control| [no]
| | | | | with working time limitation| [yes]
| | | | | with black bulb sensor| [no]
Contact details| Capital Fireplaces Ltd, Units 12-17 Henlow Trading Est, Henlow, Bedfordshire SG16 6DS

Cleaning

NOTE: Allow the fire to completely cool before cleaning it.

  1. Switch off and unplug from the power supply before cleaning
  2. Using a soft, dry cloth, carefully clean the exterior surface of the product.
  3. Do not allow water or other liquids to run into the interior of the product, as this is a hazard.
  4. Lightly run a vacuum cleaner nozzle over the grilles along the control panel to remove any dust or dirt that may have accumulated inside or on the unit.

CAUTION: Do not use harsh detergents, chemical cleaners or solvents as they may damage the surface finish of the plastic components.

Thermal Safety Cut-Out

A thermal safety cut-out is incorporated in the heater to prevent damage due to overheating. This can happen if the heat outlet or the ventilation inlet is restricted in any way. The heater will switch on once the heater has cooled. If the cut-out continues to operate intermittently, the heater should be switched off and a service agent contacted.

Light Emitting Diode

This fire is fitted with LED’s (Light Emitting Diodes) in place of traditional incandescent bulbs. These generate the same light levels as traditional bulbs, but use a fraction of the energy consumed.

Battery Replacement Remote Control

Battery information

  1. Slide open the battery cover on the back of the remote control
  2. Install AAA batteries into the remote control
  3. Replace the battery cover


Discard leaky batteries
Dispose of batteries in the proper manner according to local regulations. Any battery may leak electrolyte if mixed with a different battery type, if inserted incorrectly, if all the batteries are not replaced at the same time, if disposed of in a fire, or if an attempt is made to charge a battery not intended to be recharged.

Troubleshooting

(IF IN DOUBT isolate the appliance and seek professional advice)
The unit does not switch on:

  • Check main power on/off switch is on and indicator on control panel illuminates. If the light does not illuminate check the power to the fire from the wall and check the fuse in the plug and the circuit breakers in the distribution panel.
  • Check the battery in the remote control handset, If none of the above work, then please refer to your retailer.

The heater smells of burning:

  • On first uses there may be a smell as the heating elements burn off residual deposits from manufacture.
  • After periods of no use, dust can settle on the elements and will burn off. Excessive dust and fluff is a fire risk and should be eliminated by following the service and maintenance steps on page 20.
  • if smell continues, please refer to your retailer.

When the heater is switched on it cuts itself off.

  • This could be the normal operation of the thermostat having been set to a target temperature which has been reached, and is fine.
  • This could be the safety thermal cut-out device operating. If this operates, then firstly isolate the appliance from the mains and then check for obstructions to the air flow and remove them. This could be fluff in the control panel grills, for example. Once the obstruction(s) have been removed, let the appliance cool down for 15 minutes and then reconnect the appliance to the mains and try the appliance again. If the issue persists, then seek the advice of your retailer.
  • As an additional safety feature, the heater will turn off after 12 hours continuous operation in case it has been left on by mistake.

The appliance seems to work, but no lights are illuminated

  • Check the flame effect and fuel bed lights have not been turned off from the remote
  • Turn fire off then back on after 2 minutes.
  • Please refer to your retailer.

LUX fire sounds

  • Your fire will make some sounds during normal operation. There are four sources of sound:
  1. Switch/thermostat – During operation they will make quiet clicking sounds and will occur when your heater fan and heating elements are switched on or off
  2. Flame Effect – To ensure you experience a slow and relaxed flame effect speed, the electric motor provides its drive via an internal gearbox that will emit a very faint gear noise.
  3. Fan Heater – just like any fan heater there will be the sound of air being blown into the room.
  4. Sampled Fire Sounds – The LUX75, 100, 125, 150, 175 and 200 feature a fire audio option. The volume of this sound can be adjusted using your handset or smart device. Excessive noise should be referred to your retailer.

The thermostat reading on the App does not match the room temperature.

  • The thermostat reading is of the ambient temperature in the immediate vicinity of the fire. It may be necessary to set a higher target temperature in some instances. In some cases it may be more suitable to turn on the heating element(s) without setting a target temperature – see heater instructions.

Servicing and Maintenance

  • There are no user-serviceable components to this appliance – do not attempt to service the appliance. If there are issues that cannot be resolved with your appliance, then please contact your retailer.

  • Hard floor covering in particular, but all floor covering cause fluff that can be drawn into the air intakes. From time-to-time and no less than every two months, isolate the fire from the mains and attach the brush accessory to your vacuum cleaner and gently vacuum the air intakes and outlets. (See image below)

  • Use only a clean dry duster to clean the surfaces of the appliance. DO NOT use water, abrasive cleaners, steam or other household industrial products or cleaners.
    With the fire switched off at the mains, gently vacuum the grille area as shown

  • If you have bought a new handset then you will need to pair it with your fire. This can be done with your fire turned on using the switch on the fire and holding down the new handset “Heat” and “Vol” buttons simultaneously for 5 seconds. Upon successful connection the fuel bed of your fire will flash 3 times.

Correct Disposal Of This Product

This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please contact the retailer where the product was purchased. They can take this product for environmental safe recycling.

Solution Fires Warranty

All Solution Fires come with a standard 1 year parts warranty extendable to 2 years on registration.
Any fire purchased outside of our authorised dealer network will carry a 1 year nonextendable warranty.
To activate your extended warranty, you must register your fire online at www.solutionfires.co.uk within one month of the purchase date. Any fires registered after this period will carry a 1 year non-extendable warranty.

For full details of our warranty and to view the limitations and exclusions please visit our website www.solutionfires.co.uk
For added peace of mind, why not purchase our Platinum Warranty Plan for a one off payment of £49.99 which gives you peace of mind for 5 years from date of purchase on dllincluded parts and a 25% discount off non included parts and accessories.
The platinum warranty is only available up to 60 days from date of purchase and only fo customers who have purchased their fire from an authorised dealer. Apply via our website www.solutionfires.co.uk
To ensure your Solution Fire continues to operate at its optimum level you must follow the care and maintenance advice in the user instructions.

Terms & Conditions
This warranty is for domestic use, not fransferable and is extended only to, and solely for, the benefit of the original purchaser of the Solution Fire. Please retain your dated sales receipt as a proof of purchase.
During your warranty period, only genuine Solution Fire spare parts must be used in the servicing and maintenance of your Solution Fire, these spare parts can be ordered from www.solutionfires.co.uk, or directly from a Solution Fire Retailer. Items considered as consumable such as glass, screens, bulbs, LED boards, ceramic logs, fuses and batteries which are either subject o normal wear and tear or parts that require replacement in connection with normal maintenance are not covered by the warranty. Loss or damage of any remote  confrol handsets is also excluded from the warranty.
Should you experience problems with your Solution Fire, any claim must be submitted to the Solution Fire Retailer from where the Solution Fire was purchased.

The Solution Fire warranty does not cover:

  1. Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Solution Fire installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
  2. Damage caused by unauthorised modifications, use or repair.
  3. Damage or defects caused by the product being stored in a damp, unheated environment.
  4. Consequential loss (fo the extent permitted by the law) relating fo other associated products that have not been supplied by Solution Fires.
  5. Consequential loss (fo the extent permitted by law) related to decorations, furnishings or other household assets.
  6. Removal and re-installation costs.
  7. Accidental damage.

Repaired or replaced components are covered only for the remainder of the original warranty period.
In the event of a product fault occurring during the warranty period, Solution Fires will send the appropriate component fo rectify the fault, free of charge.
Nothing in the warranty shall make Solution Fires liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Solution Fire
Terms and Conditions of Sale. Solution Fires total liability extends only to the purchase price paid for the goods, except where such a limitation is prohibited by statute. Solution Fires, in the event of a warranty claim, reserves the right to either replace the goods in question or to refund the purchase price of the goods. The Solution Fire warranty does not affect your statutory rights.

Exploded View

Replaceable Parts


No

| **Description| Part Number
---|---|---
LUX75| LUX100| LUX125| LUX150| LUX175| LUX200**
1| Remote Control Handset| 22 03 249| 22 03 249| 22 03 249| 22 03 249| 22 03 249| 22 03 249
2| Front Glass Plain| 22 03 241| 22 03 251| 22 03 259| 22 03 267| 22 03 275| 22 03 284
3| Side Glass Plain| 22 03 243| 22 03 253| 22 03 253| 22 03 253| 22 03 253| 22 03 253
4| Flame Screen| 22 03 244| 22 03 254| 22 03 262| 22 03 270| 22 03 278| 22 03 287
5| Decorative Side Panels| 22 03 250| | | | |
6| Fuel Bed| 22 03 245| 22 03 255| 22 03 263| 22 03 271| 22 03 279| 22 03 288
7| Flame Effect Lights(Shorter LED strip)| 22 03 256| 22 03 256| 22 03 23922 03 256| 22 03 256| 22 03 23922 03 256| 22 03 256
8| Down Lights| 22 03 265| 22 03 265| 22 03 265| 22 03 265| 22 03 265| 22 03 265
9| Fuel Bed Lights| 22 03 257| 22 03 257| 22 03 257| 22 03 257| 22 03 257| 22 03 257
10| Flame Motor and Bush| 22 03 236| 22 03 236| 22 03 236| 22 03 236| 22 03 236| 22 03 236
11| Rotisserie| 22 03 248| 22 03 258| 22 03 266| 22 03 274| 22 03 282| 22 03 291
12| Heater and Fan Assembly| 22 03 305| 22 03 305| 22 03 305| 22 03 305| 22 03 305| 22 03 305
13| Main PCB Board| 22 03 240| 22 03 240| 22 03 240| 22 03 240| 22 03 240| 22 03 240
14| Control Board| 22 03 306| 22 03 306| 22 03 306| 22 03 306| 22 03 306| 22 03 306
15| Power Supply 5A-12V| 22 03 057| 22 03 057| 22 03 057| 22 03 057| 22 03 057| 22 03 057
16| Loud Speaker| 22 03 144| 22 03 144| 22 03 059| 22 03 144| 22 03 144| 22 03 144

Wiring Diagram

App Instruction Manual

This section outlines how to set up your fire with your app, how to use the app and further explains the additional features of using a smart watch and Amazon Alexa with your Solution Fire.
From time-to-time improvements will be infroduced and we would ask that you periodically check the website : www.solutionfires.co.uk for updates to these instructions.
Please note the handset that was supplied with your fire and the Solution Fires app work independently of each other. As such neither handset will be able o receive feedback from the other.




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