Solution fires eTronic 560 Slimline Electric Fire Range Instruction Manual

: June 13, 2024
: Solution Fires

Table of Contents

fires eTronic 560 Slimline Electric Fire Range
Important Safety Advice
Technical Parameters
Technical Data
Installation and Operating Instructions
Thermal Safety Cut-Out
Light Emitting Diode
Correct Disposal Of This Product
Battery Replacement Remote Control
Troubleshooting
Solution Fires Warranty
Exploded View
Replaceable Parts
Wiring Diagram
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Instruction Manual
eTronic 560 Slimline

fires eTronic 560 Slimline Electric Fire Range

This product is only suitable for well insulated spaces or occasional use.
To be left with the customer after demonstrating the features of the Solution electric fire.
The complete installation must be carried out in accordance with current Standards and Local Codes. The instructions in this manual must be followed to ensure safe operation of the appliance.
It should be noted that the requirements and this publication may be superseded during the life of the Fireplace – please refer to www.solutionfires.co.uk for up-to-date instructions.
The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2 and EN60555-3. These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC

Important Safety Advice

When using electrical appliances, basic precautions should be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

WARNING: If the appliance is damaged, check immediately with your retailer before installation and operation. The heater must not be used if any part of it is damaged.
Do not use outdoors.
** WARNING:** In order to avoid overheating, do not cover the heater.
The appliance carries the Warning Symbol indicating that it must not be covered or has a do not cover label. Do not cover or obstruct in any way the heat outlet grille located above the window of the appliance.
Do not place material or garments over the front of the appliance as this could cause overheating and a fire risk.
In the event of a fault unplug the heater.
Unplug the appliance when not required for long periods.
This appliance can be used by persons if they have been given instruction concerning use of the appliance in a safe way or are supervised and understand the hazards involved.
This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience or knowledge if they have been given instruction or supervision concerning use of the appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user maintenance shall not be carried out by children without adequate supervision.
Children of less than 3 years should be kept away from the appliance unless continuously supervised.
Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it has been placed or installed in its intended normal operating position and they have been given instruction or supervision concerning use of the appliance in a safe way and understand the hazards involved.
Children aged from 3 years and less than 8 years shall not plug in, regulate or clean the appliance or perform user maintenance on the appliance.
If the supply cord is damaged, switch off the mains power at the wall socket immediately.
WARNING: The heater must not be located immediately below, above or in front of a fixed socket outlet or electrical connection box.
WARNING: Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
CAUTION: Some parts of this appliance around the heater grill can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.
The heater must not be positioned or used where it may come into contact with water, for example but not exclusively, in wet rooms, bathrooms, swimming pools, laundries or used to dry clothes.
Do not use the appliance in rooms with explosive gas (e.g. petrol) or while using inflammable glue or solvent (e.g. when gluing or varnishing parquet floors, PVC etc.)
Do not insert any objects into the appliance.
This appliance must be connected to a 220-240VAC 50-60Hz supply.
If the supply cord is damaged, it must be replaced by the manufacturer, its agent or a similarly qualified person in order to avoid a hazard.
This appliance is supplied with a power lead complete with a moulded 13 Amp UK three-pin plug to connect into a standard UK socket outlet. This appliance must be earthed. The plug must be easily accessible after siting the appliance. Should a new fuse be required, consult a competent person to establish the reason for the fuse operating. Only once the fault is rectified should a new 13A fuse be inserted into the plug.
Use only a dry duster or vacuum cleaner with brush attachment to clean the appliance. Never use abrasive cleaners, water, steam cleaners or aerosols on or near the appliance.
Only control the appliance using the manual operations or the supplied remote control described in this manual. Do not use this heater with a programmer, timer, separate remote control system or any other device that switches the heater on automatically.

Remote Control Battery Warning
Only adults should handle the batteries. Do not allow a child to use the remote control unless the battery cover is securely attached to the battery compartment. All batteries must be disposed of at your local recycling point.

Technical Parameters

Information requirements for electric local space heaters

Model identifier(s): eTronic 560 Slimline

Note: Dimensions stated are in millimetres unless otherwise stated and may be subject to a slight +/- variation.

| Dimension (mm)
---|---
A| 566
B| 662
C| 553
D| 787
E| 129
F| 147
G| 95

Technical Data

Voltage	220-240V AC ~50-60 Hz
Max Power	1700-2000W
Gross Weight (kgs)	24kg
Efficiency Rating	A

Commissioning and Handover
On completion of the installation:

Ensure that the operating instructions for the unit are left with the customer.
Ensure to advise the customer on the correct use of the appliance and how to isolate the unit when required.
Advise the user what to do should smoke or fumes be emitted from the unit.

Installation and Operating Instructions

Box Contents: NOTE: Hardware not shown to actual size.

Ref	Description	Quantity
1	Fireplace	1pc
2	Top Wall bracket (A)	Various
3	Long Screw (CC)	Various
4	Wall Anchors (EE)	Various
5	Remote control	1pc
6	AAA Batteries	1pc
7	Glass removal tool	1set (2pcs)

Planning Assembly
Before beginning assembly of product, make sure all parts are present. Compare parts with package contents lists. If any part is missing or damaged, do not attempt to assemble, install or operate the product. Contact customer service for replacement parts.
Estimated Assembly Time: 30 minutes
Installation
IMPORTANT: Do not connect the appliance until it is properly fixed to the wall and the instruction have been read fully. Ensure the minimum distances are observed.
1. Choosing a Wall Location

Choose a wall location to attach the Top Wall Bracket (A). Position the Top Wall Bracket (A) in the desired location.
Use a level to align the bracket and mark the three holes with a pencil.

The fire is designed to be permanently fixed to a wall at a suitable height. The wall bracket must be fitted horizontally and the cable routed to the bottom right of the fire. A height of 60cm (23.6in) from the floor to the bottom of the fire is recommended for optimum viewing of the fuel bed. 2. Drilling the Holes

Put the bracket aside and Drill four holes in the wall to a depth of 35mm (1 3/8in) using a a 7mm (7/25in) drill bit.
Insert the Wall Anchors (EE) into the holes by using a hammer.

3. Securing the Top Wall Bracket

Secure the Top Wall Bracket (A) to the wall by fastening provided Long Screws (CC) into the wall anchors. Included wall anchors may not be suitable for every wall type. Use alternative wall anchors, according to the structure being fixed to.

4. Hanging the Fireplace

Ensure the Top Wall Bracket (A) is secured into the Wall Anchors.
Lift the Fireplace (a second person may be required), and align the slots on back panel with the hooks on Wall Bracket (A).
Make sure the Top Bracket is inserted into the slots on back panel, release the fireplace and let it sit on the bracket freely.

5. Attaching L Brackets

Put the L brackets on the top panel.
Align hole positions, with the back of the bracket against the wall.
Repeat Steps 1-3, and secure the screws.

The unit can be operated either by the key board (located just above the flame screen, on the right side), or using the remote control supplied. For the unit to operate, the manual ON/OFF switch, located on the left side of the grille panel must be switched to the “I” position.
KEY BOARD OPERATION BUTTONS
REMOTE CONTROL BUTTONS NOTE: Before attempting any operation with the remote, press and slide the battery door (on the back of remote) open and insert two AAA batteries, checking that the + and – sides of the battery match inside the battery compartment, close the battery door.
NOTE: The unit may emit a slight, harmless odour and smoke when first used. This odour & smoke is normal and it is caused by the heating of the internal heater parts and will not occur again.
NOTE: The function below can be controlled either by key board or remote control. Before operating the POWER button, ensure the manual ON/OFF switch is switched to the “I” position.
Powering the Fireplace
Press the POWER button to switch the fireplace on, or to put the fireplace into standby mode.
When fireplace is switched on, the current room temperature is temporarily shown on the display.
NOTE: All previous setting are held in memory, so the next time you power up the fireplace, the unit will turn on with the same settings.
Target Temperature Setting
Adjust the temperature to the desired setting (15° to 30°C Range) using the Temp + and Temp buttons – see Fig 6.
NOTE : The target temperature must be above the room temperature for the heating function to operate. The heat function will turn off when the room temperature reaches the set temperature.
The heat function will automatically restart when the room temperature drops 3°C below the set temperature.
Heater Operation
Press the Heater button to select Full Heat (2000W) and H2 with the red flame symbol will be displayed – see Fig 7.
Press the Heater button again to select Half Heat (1000W) and H1 with the orange flame symbol will be displayed – see Fig 8.
Note: Heater function will override the Target Temperature. Press the Heater button again to turn off the Heater function.
NOTE: The fan will run for up to 30 seconds after the heating function is turned off to remove any residual heat for the unit to protect the control components from any potential overheating. Open Window Device Function
This appliance has an open window detection function. When the heater is on operation (H1 or H2), if the ambient temperature drops 5°C within 10 minutes, the digital display will show . It means there is a window or door open or there may be another reason the temperature has dropped suddenly. When this happens, the heater will turn off. To restart the heater, ensure the reason for the sudden temperature drop is resolved and then turn the heater back on – see Fig 9.
Flame Operation
By pressing the Flame Preset button (Flam), you can select from 8 different flame effect options:

100% Amber flame picture (default)
80% Amber with 20% Red flame picture
50% Amber with 50% Red flame picture
100% Red flame picture
100% Blue flame picture
50% Blue with 50% Amber flame picture
80% Amber with 20% Blue flame picture
Flame picture Off

Note: If fuel bed is switched off, flame cannot be switched off.

Flame Operation
By pressing the Flame Preset button (Flam), you can select from 8 different flame effect options:

100% Amber flame picture (default)
80% Amber with 20% Red flame picture
50% Amber with 50% Red flame picture
100% Red flame picture
100% Blue flame picture
50% Blue with 50% Amber flame picture
80% Amber with 20% Blue flame picture
Flame picture Off

Note: If fuel bed is switched off, flame cannot be switched off.
Brightness Operation
The brightness level of the Flame Picture and Fuel Bed can be adjusted by pressing the + and – buttons directly after selecting the desired colour.
Select from the following levels: – see Fig 11.
H – Maximum Setting
C – Intermediate Setting L – Minimum Setting
Note: The brightness setting can be only set by remote control. Setting the Time & Day (24 Hour Clock)

Press the Power button to turn the unit on.
Press & hold the Time Setting button for two seconds to display the time & day – see Fig 12 (no numbers shown as time not set).
Press the Time Setting button & the day you are setting will flash – see Fig 13.
Adjust the day setting using the + and -.
Press the Time Setting button & the hour you are setting will flash. Adjust the hour setting using the + and – buttons.
Press the Time Setting button & the minute you are setting will flash. Adjust the minute setting using the + and – buttons.
Press the Time Setting button to set the time & exit the time/day set-up.

Setting the Weekly Timer
The Timer allows for two ON/OFF periods (M1/M2) for each day of the week and the timer can be set using the following procedure:

Press the Power button to turn the unit on.
Press & hold the Prog for two seconds to enter the timer settings. The settings for the 1st ON/OFF period (M1) for Monday will be shown with the 1st ON time & hour setting flashing – see Fig 14. The green “on” light bulb signifies that you are setting the on time.
Adjust the hour setting using the + and – buttons and press the Time Setting button to select the minute setting. With the minute setting flashing, adjust the minute setting using the + and – buttons.
Press the Time Setting button & the display will move to the 1st OFF time setting – see Fig 15. The red “off” light bulb signifies that you are setting the off time.
Repeat steps 2 & 3 to set the 1st OFF time.
Press the Time Setting button & the display will move to the 2nd ON/OFF period (M2) with the 2nd ON time setting displayed.
Repeat steps 2 to 5 to set the 2nd ON/OFF period see Fig 16.
Press the Time Setting button & the display will move to the 1st ON/OFF period (M1) for Tuesday with the 1st ON time setting displayed.
Repeat steps 2 to 8 for Tuesday’s settings and repeat this process for Wednesday to Sunday’s settings.
Having confirmed Sunday’s settings, exit the timer settings by not using the remote for 10 seconds and the unit will default into normal operating mode. To activate the timer settings, press the Timer Mode button until the timer symbol is displayed on the
screen – see Fig 17.

Note: The time & day must be set before the Timer Mode can be activated. The unit can still be operated normally when the timer is active, using the Heater function.

Thermal Safety Cut-Out

A thermal safety cut-out is incorporated in the heater to prevent damage due to overheating. This can happen if the heat outlet is restricted in any way. The heater will switch on once the obstruction has been removed and the heater has cooled. If the cut-out continues to operate intermittently, the heater should be switched off and a service agent contacted.

Light Emitting Diode

This fire is fitted with LED (Light Emitting Diode) bulbs in place of traditional incandescent bulbs. These enerate the same light levels as traditional bulbs, but use a fraction of the energy consumed.
Cleaning, Servicing and Maintenance
NOTE : There are no user-serviceable components to this appliance. If there are issues that cannot be resolved with your appliance, then please contact your retailer. Allow the product to completely cool before handling or cleaning it.

Switch off and unplug from the power supply before cleaning.
Do not allow water or other liquids to run into the interior of the product, as this could create a fire and or electrical hazard.
CAUTION : Do not use harsh detergents, chemical cleaners or solvents as they may damage the surface finish or the plastic components.
Hard floor coverings in particular, but all floor coverings cause fluff that can be drawn into the air intakes.

From time-to time and no less than every two months, isolate the fire from the mains and attach the brush accessory to your vacuum cleaner and gently vacuum the air intakes and outlets.

Correct Disposal Of This Product

This marking indicates that this product should not be disposed with other household wastes through the UK and EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please contact the retailer where the product was purchased. They can take this product for environment safe recycling.

Battery Replacement Remote Control

Battery information – see Fig. 19

Slide open the battery cover on the back of the remote control.
Install AAA batteries into the remote control.
Replace the battery cover.

Discard leaky batteries
Dispose of batteries in the proper manner according to local regulations. Any battery may leak electrolyte if mixed with a different battery type, if inserted incorrectly, if all the batteries are not replaced at the same time, if disposed of in a fire, or if an attempt is made to charge a battery not intended to be recharged.

Troubleshooting

(IF IN DOUBT isolate the appliance and seek professional advice)
The unit does not switch on:

Check main power on/off switch is on and orange light on flame screen illuminates.
Check the battery in the remote control handset.
If none of the above work, then please refer to your retailer.

The heater smells of burning:

On first uses there may be a smell as the heating elements burn off residual deposits from manufacture.
After periods of no use, dust can settle on the elements and will burn off. Excessive dust and fluff is a fire risk and should be eliminated by following the service and maintenance steps on page 14.
If smell continues, please refer to your retailer.

WheN the heater is switched on it cuts itself off.

This could be the normal operation of the thermostat having been set to a target temperature which has been reached, and is fine.
This could be the safety thermal cut-out device operating. If this operates, then firstly isolate the appliance from the mains and then check for obstructions to the air flow and remove them. This could be fluff in the vent grilles, for example. Once the obstruction(s) have been removed, let the appliance cool down for 15 minutes and then reconnect the appliance to the mains and try the appliance again. If the issue persists, then seek the advice of your retailer.
As an additional safety feature, the heater will turn off after 12 hours continuous operation in case it has been left on by mistake.

Stove fire sounds

Your fire will make some sounds during normal operation. There are three sources of sound:

Switch/thermostat – During operation they will make quiet clicking sounds and will occur when your heater fan and heating elements are switched on or off.
Flame Effect – To ensure you experience a slow and relaxed flame effect speed, the electric motor provides its drive via an internal gearbox that will emit a very faint gear noise.
Fan Heater – just like any fan heater there will be the sound of air being blown into the room.

The thermostat reading on the screen does not match the room temperature.

The thermostat reading is of the ambient temperature in the immediate vicinity of the fire. It may be necessary to set a higher target temperature in some instances. In some cases it may be more suitable to turn on the heating element(s) without setting a target temperature – see heater instructions.

Solution Fires Warranty

All Solution Fires come with a standard 1 year parts warranty extendable to 2 years on registration. Any fire purchased outside of our authorised dealer network will carry a 1 year non-extendable warranty.
To activate your extended warranty, you must register your fire online at www.solutionfires.co.uk ithin one month of the purchase date. Any fires registered after this period will carry a 1 year nonextendable warranty.
For full details of our warranty and to view the limitations and exclusions please visit our website www.solutionfires.co.uk
Why not take advantage of our Platinum Warranty Plan for a one off payment of £49.99 which gives you peace of mind for 5 years from date of purchase on all included parts and a 25% discount off non included parts and accessories.
The platinum warranty is only available up to 60 days from date of purchase and only to customers who have purchased their fire from an authorised dealer. Apply via our web site www.solutionfires.co.uk, where full terms and conditions are available.
To ensure your Solution Fire continued to operate at its optimum level you must follow the care and maintenance advice in the user instructions.
Terms & Conditions
This warranty is for domestic use, not transferable and is extended only to, and solely for, the benefit of the original purchaser of the Solution Fire. Please retain your dated sales receipt as proof of purchase.
During your warranty period, only genuine Solution Fire spare parts must be used in the servicing and maintenance of your Solution Fire, these spare parts can be ordered from www.solutionfires.co.uk, or directly from a Solution Fire Retailer. Items considered as consumable such as glass, screens, bulbs, LED boards, ceramic logs, fuses and batteries which are either subject to normal wear and tear or parts that require replacement in connection with normal maintenance are not covered by the warranty. Loss or damage of any remote control handsets is also excluded from the warranty.
Should you experience problems with your Solution Fire, any claim must be submitted to the Solution Fire Retailer from where the Solution Fire was purchased.
The Solution Fire warranty does not cover:

Damage resulting from installation and usage where the appliance has not been installed or used in accordance with the Solution Fire installation and operation instructions, or if the installation does not conform to local building, fire and safety regulations.
Damage caused by unauthorised modifications, use or repair.
Damage or defects caused by the product being stored in a damp, unheated environment.
Consequential loss (to the extent permitted by the law) relating to other associated products that have not been supplied by Solution Fires.
Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household assets.
Removal and re-installation costs.

Repaired or replaced components are covered only for the remainder of the original warranty period.
In the event of a product fault occurring during the warranty period, Solution Fires will send the appropriate component to rectify the fault, free of charge.
Nothing in the warranty shall make Solution Fires liable for any or special, incidental or consequential damages, injury to persons or property, or any other consequential loss beyond the consumer’s statutory rights. The liability on these issues is covered by Solution Fire Terms and Conditions of Sale.
Solution Fires total liability extends only to the purchase price paid for the where such a limitation is prohibited by statute. Solution Fires, in the event of a warranty claim, reserves the right to either replace the goods in questions or to refund the purchase price of the goods. The Solution Fire warranty does not affect your statutory rights.

Exploded View

Replaceable Parts

No	Description	Part Number
1	Front Glass	22 03 196
2	Flame Screen	22 03 199
3	Flame LEDs	22 03 201
4	Fuel Bed LED Strip	22 03 203
5	Motor	22 03 204
6	Display/IR Receiver	22 03 194
7	Remote Handset	22 03 120
8	On-Board Control PCB Board	22 03 206
9	Power Supply Board	22 03 002
10	Main PCB Board	22 03 205
11	Downlight LED Strip	22 03 202
12	Wall Bracket	22 03 209
13	Blower and Heater Assembly	22 02 307