Amazfit Bip 5 Smart Watch with a 1.91 Inch Big Screen Bluetooth Calling Installation Guide

Amazfit Bip 5 Smart Watch with a 1.91 Inch Big Screen Bluetooth Calling

Product Information

Specifications

• Material: Plastic bottom case with tempered glass screen
• Screen coating: Anti-fingerprint coating

Product Usage Instructions

Troubleshooting Steps

Problem 1: Material Issue

This watch is made of a plastic bottom case and the screen is made from tempered glass that’s covered with an anti-fingerprint coating. Please note that we do not engage in false advertising. To avoid user misunderstanding, we will provide more detailed instructions on the product page.

Problem 2: Google Fit Compatibility Issue

To pair and connect the watch, you need to download the Zepp App. In the Zepp App, the watch data can be synced to Google Fit. Follow these steps:

1. Log in to the Zepp App.
2. In the Profile page, tap “Add accounts” and choose
   Strava/Google Fit/Apple Health to add.

If you are still experiencing the same issue, please send us a screenshot of all the activities that you can see on both the app and Strava. Also, submit a feedback from your Zepp App (APP – Profile – Feedback), and provide your Zepp ID (APP – Profile – Feedback – User ID) for our tech support to help locate the issue.

Problem 3: Notification Issue

Firstly, please understand that our watches do not support the WhatsApp voice call function. Users may be confusing it with Bluetooth phone functionality. To resolve notification issues, follow these preconditions:

1. Make sure there is a message in the notification bar of your mobile phone. If not, enable WhatsApp and Facebook notifications in the system settings.
2. If you want message alerts when logged on to Facebook, WhatsApp, etc. on your PC terminal, toggle on “Restore Mobile Phone Notifications” on the mobile terminal for Facebook, WhatsApp, etc.
3. The watch needs to be always connected to the mobile phone with Bluetooth turned on. If alerts are still not received, try turning the mobile phone Bluetooth on and off once.

Please note that the content displayed on the watch is the same as what you can see from the notification bar of your mobile phone. Alerts will only appear on the watch if they pop up on the phone.

To resolve notification issues, update the app to the latest version (6.2.1 for iOS / 6.2.3 for Android) and follow these steps:

For Android

1. Make sure Bluetooth is turned on on your mobile phone.

2. Check if you have enabled Silent mode on the watch. If enabled, you won’t receive any notifications.

3. Ensure your phone’s notification bar is functioning properly.
   Alerts will only appear on the watch if they pop up on the phone.

4. In your mobile phone settings, search for “Notification” and choose “Notification access.” Enable Zepp app under Notification access.

5. In the Zepp App’s home screen, tap on Profile in the lower right-hand corner, then tap My devices > Amazfit device > App alerts to allow Zepp app access notifications.

6. Turn on App Alerts and tap on Manage apps in the lower middle of the screen. Select the specific app you want to receive alerts from.

7. Make sure “Only receive when the screen is off” is turned off. If enabled, you will only receive app alerts when your phone screen is off.

FAQ

1. Can the watch receive WhatsApp voice calls?
   No, the watch does not support WhatsApp voice call function.

2. Why am I not receiving message alerts from Facebook and WhatsApp?
   Please ensure that there is a message in the notification bar of your mobile phone and that you have enabled WhatsApp and Facebook notifications in the system settings. Additionally, make sure your watch is always connected to your mobile phone with Bluetooth turned on.

3. Why are the alerts on the watch not appearing?
   The content displayed on the watch is the same as what you can see from the notification bar of your mobile phone. Alerts wil  only appear on the watch if they pop up on the phone. Make sure your phone’s notification bar is functioning properly and follow the provided steps to enable app alerts in the Zepp App.

4. How can I resolve Google Fit compatibility issues?
   To sync your watch data to Google Fit, download the Zepp App and follow the instructions provided in the user manual.
   What should I do if I’m still experiencing issues?
   If you are still experiencing issues, please send us a screenshot of all the activities you can see on both the app and Strava. Additionally, submit a feedback from your Zepp App and provide your Zepp ID for our tech support to assist you further.

Troubleshooting steps

Problem 1: Material Issue
Root Cause&Problem Solving:
This watch is made of plastic bottom case, and the screen is made from tempered glass that’s covered with an anti-fingerprint coating.We do not engage in false advertising. At the same time, we will also make more detailed instructions on the product page to avoid user misunderstanding.

Problem 2: Google fit compatibility issue
Root Cause&Problem Solving:
You can download Zepp App to pair and connect the watch. In Zepp App, the watch data canbe synced to Google fit.

1. Log in Zepp App
2. Tap Add accounts in Profile page and choose Strava/Google fit/Apple health to add Currently, all the outdoor running, walking and bike can sync to Strava, indoor activities, swimming, Non-GPS activities and previously completed activities are not included.
   If you have an existing Strava account, use existing login credentials to continue with the integration. If you do not have a Strava account, follow the prompts to create a new Strava account.
   If you failed to sync, we suggest you try it later because there is some times a delay in terms of the data being uploaded to our server and transferred to Strava’s system. Although it should be instantaneous, some users could see their data immediately, two hours later or even 24 hours later. And please also try syncing data again, like logging out and in of Zepp Appp again and waiting for data to appear.
   If you are still experiencing the same issue, please send us a screenshot of all the activities that you can see on both the app and Strava. And submit a feedback from your Zepp App (APP–Profile–Feedback), and also send your Zepp ID (APP–Profile–Feedback–User ID) here. Our tech support will help locate the issue.

Problem 3: Notification Issue
Root reasons & Problem solving:
First of all, please understand that our watches do not support the whatAPP voice call function. Users may be confusing it with Bluetooth phone functionality.

The following are preconditions for software such as WhatsApp and Facebook to give message alerts:

1. Make sure that there is a message in the notification bar of the mobile phone. If the notification bar of the mobile phone does not receive a message, go to the system settings to enable WhatsApp and Facebook notifications.
2. If you wish that the watch can give alerts when you’ve logged on to your Facebook, WhatsApp, etc. on the PC terminal, you need to toggle on “Restore Mobile Phone Notifications” on the mobile terminal Facebook, WhatsApp, etc.
3. The watch needs to be always connected to the mobile phone, and the Bluetooth needs to be always turned on. If the watch still can’t receive alerts after you perform the above operations, try to turn the mobile phone Bluetooth on and off once.

Please understand that the content displayed on the watch is the same as what you can see from the notification bar of the mobile phone. Alerts will only appear on the watch if they pop up on the phone.
Please kindly update the app to the latest version 6.2.1(iOS)/6.2.3(Android) and then attempt the following steps:

Android

1. Make sure Bluetooth is turned on on your mobile phone.

2. Check if you enabled the Silent mode on the watch. If you enabled silent mode, you can’t receive any notifications at all.

3. Make sure your phone notification bar is functioning. Please note that alerts will only appear on the watch if they pop up on phone.

4. Please go to your mobile phone Setting>search Notification>choose Notification access> enable Zepp app under Notification access.

5. On the home screen of the Zepp App ➡ tap Profile in the lower right-hand corner ➡ tap My devices Amazfit device➡ tap App alerts to allow Zepp app access notifications ➡ Turn on App Alerts ➡ tap on
   “Manage apps” in the lower middle of the screen and select the certain app to alert.

6. Make sure “Only receive when the screen is off” is turned off. If you toggle on “Only receive when the screen is off”, you will only receive app alerts when your phone screen is off.

7. Go to Zepp App-Profile-My devices Amazfit device-tap Run in background to check the settings and make sure that the Zepp app runs in the background and gives it permission for auto-start. Keep the app running in the background so that you can receive notifications. If the User App is shut down in the background, your watch will disconnect from the app and you will no longer receive notifications.

8. If the issue persists, please go to your phone settings, find app notifications, toggle off and on, reboot your phone, restart the Zepp app and try again.

iOS

1. Check if you enabled the Silent mode on the watch. If you enabled silent mode, you can’t receive any notifications at all.
2. Make sure your phone notification bar is functioning. Please note that alerts will only appear on the watch if they pop up on phone.
3. Go to iPhone Settings➡ Notifications ➡ choose the certain app ➡ toggle on all the alerts. Please also make sure you enable Show in History in the notification settings.
4. On the home screen of the Zepp App ➡ tap Profile in the lower right-hand corner ➡ tap My devices Amazfit device ➡ tap App alerts ➡ toggle the switch to enable notifications for certain apps.
5. Go to iPhone Settings➡Bluetooth➡Amazfit device➡toggle on “Share System Notification” if your phone is iOS 13 and above.
   Note: IOS notification settings are basically the same as those of Android, but there is a big difference after entering Application Notification Settings. When watch and phone are paired for the first time, the list of Allow Application notifications and Disallow Application notifications are all blank. The icon of the app will be displayed on the list only after your watch receives a notification from that app.

When the icon of that app appears in the list, you need to toggle the switch to enable notifications so that you can continue to receive the push notifications from that app.

To receive incoming call alerts, please try the below steps:

1. Open Zepp App
2. Tap on “Profile” in the lower right-hand corner.
3. Tap on My devices– Amazfit device
4. Tap on Incoming Call
5. Toggle on Incoming call alerts
6. Set up Delay Alerts if needed.
7. Toggle on “Show contact information” to show phone number or contacts for incoming calls

Check whether the third party security app is installed on the mobile phone (the authorization management on the third-party security software is required to enable the permission for the Zepp app to read the contact). If you have third-party security software, please stop third party security app first then try again.

To receive the SMS alerts, please remember to enable the Incoming SMS under Watch alerts.
Please go to Zepp app–Profile–Amazfit watch–Notification and reminder–Incoming SMS–check if you have enabled Incoming SMS alerts. If not, please enable it to have a try. And please reset the Message settings on your mobile phone to have a try.

Problem 4: Screen brightness Issue

Root Cause:

1. The watch is not updated to the latest version
2. The customer did not set the brightness properly
3. There might be water ingress of the watch.

Problem solving:

1. Update the watch to the latest version
2. To set the brightness of the watch: Press the button>settings>Display and brightness>brightness adjustment, swipe up or down to adjust the display brightness
3. Damages caused by water ingress or impact is due to the misuse of the customer. And we hope for your understanding that it is not our product defects. This is not covered in the warranty. Problem 5: Strap Issue Root reasons &

Problem solving:
The strap of this watch is a quick-release strap. If you don’t know how to disassemble and install it, you can refer to the following pictures. After installing the strap, please pull the strap appropriately to ensure that the strap is installed successfully.

Problem 6: Dial Issue
Root reasons & Problem solving: The editable dial of this watch allows you to select any part of the watch in the editable section, such as heart rate, blood oxygen, and standing, which can all be edited. There is a digital instrument dial that can only change the background color.

Problem 6: Alexa Issue

Root Cause&Problem solving: Activate Amazon Alexa on the first use:

1. Activate the Alexa function on your Zepp app.
2. The app will display a prompt message asking you to sign in to your Amazon account or to create a new Amazon account if you don’t have one already.
   Alexa is available in the following countries and regions: The United States, The United Kingdom, Ireland, Canada, Germany, Austria, Australia, India, Japan, New Zealand, France, Italy, Spain, Mexico, and Brazil Languages supported: 14 languages supported now

Keep the watch connected to the phone, open the Zepp app, and go to Profile > Third-party Access > Alexa, and log in to your Amazon account to authorize Alexa.

1.  Open Zepp, pair and connect Amazfit GTR 3 Pro, and click Profile. Make sure your watch is connected to your phone through Bluetooth.
2. Click Add accounts to open the third party access
3. Tap Amazon Alexa to login
4. Login with Amazon as prompted.
5. Complete the authorization

Problem 7: Data inaccuracy Issue

Root Cause:

1. Incorrect wearing position of the watch.
2. The user worn the watch too loose.
3. The user might has dark skin, hairy wrists, tattoo, and scar.
4. Wrong info of the user’s height.

Problems Solving:

Amazfit has a finely tuned algorithm for step counting. The algorithm is designed to look for motion patterns that are most indicative of people walking. The algorithm determines whether a motion’s size is large enough by setting a threshold. If the motion and its subsequent acceleration measurement meet the threshold, the motion will be counted as a step. If the threshold is not met, the motion won’t be counted as a step. Other factors can create enough acceleration to meet our threshold and cause some over counting of steps, such as shaking hands or moving arms. Equally, it’s possible for the algorithm to undercount (not meet the required acceleration threshold). Examples include walking on a very soft surface such as a plush carpet or you didn’t move your arms when walking.

Calories (or kcal) is a measure of the energy you’ve burned during your activity. Our algorithm didn’t include BMR (basal metabolic rate). You may notice differences between our calculations and those from other tools, even given the same activity data. This is most likely due to differences in Calorie calculation algorithms, and the data factored into the calculations. We believe our estimation is as accurate as possible given the limitations in data. Please update the watch firmware to the latest version to have a try.

If the user sees a reading that doesn’t look quite right, the user can check the following:

1. Take a second measure if you thought the reading isn’t right.
2. Keep it close to your skin and do not swing the arm
3. Clean the heart rate sensor

If the issue persists, please confirm which heart rate detection is inaccurate.

1. Please note that single HR cannot be detected during exercise.
2. If the heart rate is abnormal during exercise, the user can attempt the following steps when he is doing an activity next time.

Keep the device connected with the Zepp app and start a new workout on the watch. At the same time, tap the corresponding activity on the app–Profile–Behavior tagging to do the test. After you finish the activity, please press the stop button both on the watch and app. Then submit feedback from the Zepp App.

Wear your watch to sleep and the watch will automatically identify your sleep status, as well as accurately record and analyze how long each stage lasts including deep sleep, light sleep, awake times, REM (for devices that support REM), naps (for devices that support naps), and sleep breathing quality (for devices that support sleep breathing quality).

Sleep detection is mainly based on “body movement” + “heart rate”. Body movement refers to physical activity, more specifically, the wrist activity of wearing a band/watch (so there may be differences in the results of wearing sleep). When the body movement is small and the heart rate is low during sleep, it is considered deep sleep. Conversely, when the body movement is vigorous and the heart rate is high, it is considered light sleep. If you woke up but in a completely still state, the device may judge that you are sleeping. However, if you turned over during sleep, the device may judge that you are awake.

Zepp app provides a helpful overview of your sleep, but it is not a diagnostic tool to detect sleeping disorders such as sleep apnea. These more severe conditions are best analyzed by professional technicians in a sleep center. Our watch, however, can be useful for a healthy person who wants to improve their nightly rest. It provides insight into your sleep patterns so you can identify your problem areas ( staying up too late, getting up to get a drink, etc.) and eliminate them. Viewing historical sleep data: Open the Zepp app, touch Sleep on the Home page to view your data by day, week, month, or year.

• If your sleep lasted more than 20 minutes and occurred from 10:00 PM the first day to 8:00 AM the following day, the Night sleep data will be able to display on the upper half of the Sleep page
• If sleep lasted more than 20 minutes and occurred during the day from 8:00 AM to 10:00 PM, it will be recorded as a Nap. During a nap, if you wake up and the time is less than 60 minutes, the nap data will not be cut off. Instead, this period of awake time will be displayed as the awake duration of this nap. On the contrary, if the wake-up time is more than 60 minutes, the nap sleep will be interrupted, and it will be displayed as multiple naps.

If it isn’t worn properly, it may affect the accuracy of the data. To avoid missing or inaccurate sleep data, please pay attention to the following instructions:

Fasten your watch so it is in contact with your skin: When you sleep, wear your watch tightly on your wrist. Otherwise, your watch may not be able to monitor and record your sleep data.
Avoid excessive wrist movement while asleep: If your wrist moves too much, the sensor will determine that you are not asleep, resulting in missing data. It is recommended that you wear your watch on your non-dominant wrist while sleeping.
Sleep for long periods of time: If the duration is less than 20 minutes, the watch may not be able to detect that you are asleep. It is recommended that you sleep for at least 20 minutes while wearing your wearable device to ensure that sleep data is recorded.

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