tp-link RE650 AC2600 Dual Band Mesh Wi-Fi Range Extender User Guide

**tp-link RE650 AC2600 Dual Band Mesh Wi-Fi Range Extender User Guide

**

TP-Link Range Extender Stops Working

Troubleshooting

Updated 02-16-2023 10:12:15 AM © 19982
This Article Applies to

If your TP-Link range extender was working fine before, but it failed to connect to the host router suddenly, the following troubleshooting may help you figure it out.

Case1. The extender stops working with nothing changed on the host router

1. Try rebooting your router and the extender.
2. Ensure that your extender is within range of the router.
3. Ensure that the range extender is not affected by interfering devices such as metal objects, fish tanks, microwaves, Bluetooth devices, and so on.
4. If the above steps didn’t resolve the issue, try resetting the extender completely. Use a pin to press the button for 1 second to reset the extender. After resetting, you will need to reconfigure the extender following the FAQ

How to configure Range Extender via Tether APP

Case 2. The extender stops working after changing the host router

If the host router was changed, you need to reset the extender and reconfigure it again.
Use a pin to press the button for 1 second to reset the extender. Also, once you reset, you need
to reconfigure the extender following the FAQ:

How to configure Range Extender via Tether APP

Case 3. The extender stops working after changing some settings on the host router
If you recently changed the settings on your host router, such as Access Control settings, channel, etc. You may try to check and modify the settings on the host router by following the instruction: Recommended settings on the host router to work well with TP-Link Range Extenders
If the troubleshooting steps are still not working, try upgrading the firmware to the latest version, you can refer to the FAQ for instructions on how to do this:

How to upgrade the firmware of my range extender (new logo)
If the firmware update still cannot fix the issue, please contact support and provide us with the following info for further troubleshooting:1

1. The LED status of the extender, you can take a photo.
2. The IP address when the device (phone or laptop) is connected to the extender.
3. The IP address when the device (phone or laptop) is connected to the router.
4. The model number of your main router.
5. Firmware of the extender.

**How to upgrade the firmware of TP-Link Range Extender (new designed

blue UI)**

Configuration Guide
Updated 06-28-2022 02:41:40 AM 233510
This Article Applies to:

Notice

1. Some models have multiple hardware versions. Please verify the hardware versionof your device. It can only upgrade firmware for the same hardware version. Wrong firmware upgrading may damage your device and avoid the warranty.
   For how to check the hardware version of the device please click here.
   For example, if  you have a RE450 Ver:1.0 , it means its hardware is Version 1.You can only check its available firmware versions under RE450 V1.

2. Do NOT upgrade the firmware via wireless connection, unless the device only has wireless connection, like TL-WA854RE

3. ) Do NOT turn off the power or cut down the Ethernet cable during upgrade process;

Step 1

Download the latest firmware version for your device, then use unzip tools such as WinZIP or WinRAR to extract the firmware file to a folder.
The 6 digits in the firmware means the published date of the firmware.

Step 2
Login to the TP-LINK Range Extender’s web management page.

How do I log into the web-based Utility (Management Page) of TP-LINK Range Extender?

Step 3
It is suggested to back up your current Settings before the upgrade, because firmware update
may clear all the settings on the extender. Click System Tools–Backup & Restore, and save the current settings to a location.

Step 4
Click on System Tools–Firmware Upgrade; click the Browse button to choose the firmware file (ended with .bin).

Step 5
Click the Upgrade button. The device will reboot automatically after the upgrading has been
finished. Please wait about 2 minutes.

Step 6
Check if the extender’s firmware has been upgraded.

Step 7
It is recommended to restore the device to factory default to make sure the new usage takes
effect; Click System Tools- – Back up & Restore, Click Factory Restore Button.

How to upgrade the firmware of my range extender (new logo) Configuration

Guide

Updated 06-28-2022 02:25:45 AM 319452
This Article Applies to:
Method 1 :
Update on the APP, please tap your range extender, go to Tools > System > Firmware Update > Update.

(Note: If it failed, please try method 2).

Method 2:

1. You can download the latest firmware file from the Download Center first. (You need to select your model number and it will direct you to the download page)
   Note :

2. Make sure the latest firmware file is matched with the hardware version (as shown in the download section of the Support page).

3. Make sure that you have a stable connection between the extender and your
   computer. It is NOT recommended to upgrade the firmware wirelessly.

4. Back up your extender configuration.

5.  Do NOT power off the extender during the firmware upgrade

6. Follow the steps below, here takes RE305 as a demonstration
   Log in to the web management page of the range extender. If you don’t know how to do that, please refer to How to login the web management page of the range extender?
   If you don’t want to lose the restore the extender to the existing configuration, you can back up the configuration file and previous settings from the backup file when neede

To back up configuration settings:

1. 1.  Go to Settings > System Tools > Backup & Restore.

2.  Click Backup to save a copy of the current settings to your local computer. A .bin file of the current settings will be stored on your computer
   

To upgrade the firmware:

1. Go to Settings > System Tools > Firmware Upgrade.

2.  Click Browse to locate the downloaded new firmware file, and then click Upgra
   

3. Wait a few minutes for the restore and reboot

Note : During the restoring process, do not power off or reset the extender.
Get to know more details of each function and configuration please go to Download
Center to download the manual of your product.

What should I do if my range extender does not extend the Wi-Fi coverage?
Troubleshooting
Updated 09-15-2021 02:02:47 AM **71033
This Article Applies to**

The Wi-Fi Range Extender can increase the distance of your current wireless signal to cover the low wireless signal areas. If your wireless client is not getting a good signal from the Extender, you may follow this article to do the troubleshooting.

Firstly, check the LED of your range extender. If the LED Indicators on your range extender are green/blue, it means that your range extender is working properly. If there is still no range extension on your range extender, this may be caused by the position of the range extender or affected by the other factors, please do the following troubleshooting.

Adjust the position of your range extender
If your router is in position A and your client is in position B, please put your range extender in position C which is halfway between your wireless router and your client. Then connect your client to the range extender’s Wi-Fi to see if the wireless signal is improved.

Note: The ideal location to place the Extender is halfway between your wireless router and
your client, but the extender must be within the wireless range of the wireless router

If your range extender is in the ideal location, please check the WiFi name of your range extender. Different Wi-Fi names can help you distinguish the wireless signals of the range extender and host  router. To locate your issue, please follow this link to change a different one: How to change wireless settings of TP-Link range extender on Tether APP.

If the Wi-Fi name of your range extender is different from your host router and there is still no signal extended when you connect your devices to the extender, please try to upgrade the firmware version of your range extender: How to upgrade the firmware of my range extender (new logo)?

If the above suggestions can’t solve your problem, please collect the following information and contact TP-Link support.

• * The network topology (Please mark the position and distance of your router, range extender, and client.)

  • The model number of your host router and client

If the LED is abnormal (you can refer to QIG), it means that your range extender is not working. You could follow this link to do the troubleshooting.

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