RENPHO EES-CS20M-W Scales for Body Weight User Manual

: June 14, 2024
: Renpho

Table of Contents

RENPHO EES-CS20M-W Scales for Body Weight
HOW TO USE
Important!
Warranty Policy
Customer Service
Read User Manual Online (PDF format)
Download This Manual (PDF format)

RENPHO EES-CS20M-W Scales for Body Weight

REN PHO is committed to our environment. To reduce paper usage, please scan the QR Code or enter the following URL to download the full version of the electronic User Manual:

https://renpho.com/pages/product-manual-body-fat-scale.

Caution!

The scale should not be used to diagnose or treat any medical condition. You should always consult a doctor before undertaking any diet or exercise program.
Any persons who may be pregnant, suffer from osteoporosis, have a pacemaker, artificial joints, portable ECG or other metal devices implanted in their body are advised against using this product. If doing so, please use for weight measurement exclusively and wear shoes to bypass the electric current when stepping on the scale for measurement.
All body composition data is for reference and should not be used as a substitute for advice from a licensed health care professional.
If the scale malfunctions, first check the battery power. Replace the batteries if necessary.
Check the device before each use. Do not use the device if damaged. The continuous use of a damaged scale may cause injury or inaccurate results.
Please keep the scale dry. Take caution when using the scale on wet and slippery surfaces.
The scale is fragile. Please handle it with care.
This scale is a high-precision measuring device. Never jump on, stomp on, or disassemble the scale. Handle it carefully to avoid breakage.
The scale is not waterproof; never immerse the scale in water. To clean the surface, use a damp cloth or glass cleaner. Do not use soap or other chemical cleaning agents.
Always use the scale on a solid, flat surface and ensure the scale is kept completely still while weighing.
Do not put heavy objects on the scale when not in use.
This scale is designed for household use only and is not intended for medical or commercial use.
To prevent interference or danger, do not use the device in an environment near equipment with strong electromagnetic fields.
Do not attempt to disassemble the scale for any reason.

HOW TO USE

Step 1
Before use
Install the provided AAA batteries correctly.

Note

Insert AAA batteries as indicated by the polarity symbols ( + and -) marked inside.
The original batteries provided are NOT rechargeable. DO NOT attempt to recharge the batteries.
If “Lo” appears on the display, please replace the batteries.

Step 2
Use the scale on a flat, hard surface. Avoid any carpeting or uneven flooring.

RENPHO-EES-CS20M-W-Scales-for-Body-Weight-fig-3

Step 3
Download and install the free “Renpho Health” App to your smartphone.

Note: Due to continuing updates and improvements, the “Renpho Health” App may appear slightly different.

Step 4

Open the app and follow the set-up and pairing instructions:

Register your account in the Renpho Health App using e-mail. You may also log in using Guest mode if you do not wish to register.
Enable Bluetooth on your smartphone.
- For iOS users, iOS 12.0 or above requires Bluetooth permissions:
Go to setting;
Scroll down to find the Renpho Health App;
Switch on the Bluetooth permission.
- For Android users, make sure your location is turned on for Android 7.0 or later.

Note: Phone settings can not connect to the scale, please go to the Renpho Health App for connection.

Step 5
Pairing the RENPHO scale with the App. Method 1

Step onto the scale with bare and dry feet on the scale’s conductive area. Wait for the display to light up.
Tap “Pair” to pair the scale with the App.

Method 2

Tap “Add device” on the top right corner of the Healthy page.
Tap “body fat scale”.
Step on the scale with bare and dry feet on the scale’s electrodes.
After the device name shows up, tap “+” to add the device.
Keep standing on the scale for 5-10 seconds. Pairing is successful when your metrics appear on the Renpho Health App.

Important!

Calibration
If the scale has been moved or turned upside down, it must be calibrated to ensure accurate results.

Please place your scale in a firm flat, stable location. Avoid any carpeting.
Place one foot on the scale to wake it up.
When the display shows digits, remove your foot.
The scale will show “CAL” then “0.0” or “0.00”, indicating calibrating is complete.

For more information, please scan the QR code or check out our website for detailed instructions.

Frequently Asked Questions

Why isn’t the scale detecting body fat and/or other data?

Ensure your feet are dry and bare.
Stand firmly on the scale with feet apart, facing the LED digital display.
Wait for about 10 seconds to allow the weighing process to complete.
If not, try applying moisturizer to your feet and measure again.
Ask other persons to step on the scale and see if the body fat data works for them.

I have registered an account on the RENPHO website, why can’t I log into the Renpho Health App?

Because the RENPHO website and Renpho Health App are two different systems, you must create an account for the App.
If the regular connection to Bluetooth fails, please try the below steps:

Reset the scale.
Take out one battery, wait for 5 seconds and put it back in.
Reset the Bluetooth connection.
Ensure Bluetooth and GPS (Android only} are enabled on your phone.

Open the “Renpho Health” App.
Step one foot on the scale surface to wake it up.
After a few seconds of loading, the scale model number will appear and tap it.

Warranty Policy

Your RENPHO product purchase is covered by a one-year limited manufacturer warranty from the date of delivery. For warranty terms and conditions, please visit:
https://renpho.com/pages/warranty-terms-and-conditions.
Note: Product registration is not required for the warranty. If you choose not to register your product, it will not void the product warranty.

Customer Service

Please feel free to contact us if you have any questions or concerns. REN PHO Customer Service Team guarantees a quick response and hassle-free solutions to any issue you may have within business hours.

Tel: +44(0)7434-666088 (UK ONLY)
Monday-Friday 9:00 AM-5:00 PM (GMT)
Email: support-eu@renpho.com(UK&EU)

For defective products or the return of items, please contact us with your order number within the specified warranty period. DO NOT dispose of any product parts as they may be required for inspection/repair.

NOTICE

This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

UK Importer: EEON(UK)LIMITED