Main menu: “Customer support”

Operation| Code|
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Displaying customer support Web address.| #680| –

1. KX-TGC220 series: page 3.

2. If you program these settings using one of the units, you do not need to program the same item using another unit.

3. This menu is not displayed when scrolling through the display menus. It is only available in direct command code.

4. This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received.
   To turn this feature on, select “Caller ID auto”. To turn this feature off, select “Manual”. (Caller ID subscribers only)
   To use this feature, set the date and time first (page 13).

5. If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 2). If you select a melody, you cannot distinguish lines by their ringers.

6. The preset melodies in this product (“Tone 3” – “Tone 5”, “Melody 1” – “Melody 10”) are used with permission of © 2012 Copyrights Vision Inc.

7. If you subscribe to a Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature.

8. The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. The setting should stay at “700 ms” unless pressing MFLASHN fails to pick up the waiting call.

9. Generally, the line mode setting should not be changed. This setting automatically maintains receiver volume at the proper level depending on the current telephone line condition. Set the line mode to “A” if telephone line condition is not good.

Alarm
An alarm sounds at the set time for 3 minutes once or daily. Alarm can be set for each handset.
Important:
• Make sure the unit’s date and time setting is correct (page 13).

1. MMENUN#720

2. MbN: Select the desired alarm option. SELECT
   “Off”| Turns alarm off. Go to step 7.
   ---|---
   “Once”| An alarm sounds once at the set time.
   “Daily”| An alarm sounds daily at the set time. Go to step 4.

3. Enter the desired month and date. OK

4. Set the desired time.

5. : Select “AM” or “PM”. OK

6. : Select the desired alarm tone. SELECT
   • We recommend selecting a different ringer tone from the one used for outside calls.

7. SELECT OFF

Note:

• To stop the alarm, press OFF or place the handset on the base unit or charger.
• When the handset is in use, the alarm will not sound until the handset is in standby mode.

Silent mode
Silent mode allows you to select a period of time during which the handset and/or base unit will not ring for outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Silent mode can be set for each unit.

Important:

• Make sure the unit’s date and time setting is correct (page 13).
• We recommend turning the base unit ringer off (page 14) in addition to turning the silent mode on.
• If you have set the alarm, the alarm sounds even if the silent mode is turned on.

Turning silent mode on/off

1. MENU#238

2. : Select the desired setting. SAVE
   • If you select “Off”, press OFF to exit.

3. Enter the desired hour and minute you wish to start this feature.

4. : Select “AM” or “PM”. OK

5. Enter the desired hour and minute you wish to end this feature.

6. : Select “AM” or “PM”.

7. SAVE OFF

Changing the start and end time

1. MENU #237
2. Continue from step 3 “Turning silent mode on/off”, page 24.

Call block
This feature allows the unit to reject calls when:

• the unit receives a call from a phone number stored in the call block list as unwanted (“Storing unwanted callers”, page 25).
• the unit receives a call without phone number (“Blocking incoming calls that have no phone number”, page 25).

When a call is received, the unit rings briefly1 while caller information is being received. If the caller’s phone number matches an entry in the call block list, the unit emits no sound to the caller, and disconnects the call. (Caller ID subscribers only)
1 This is called first ring. If you do not want the first ring to sound, turn this setting to “Off” (page 25).
Important:
• Rejected calls are logged in the caller list.

Storing unwanted callers
You can store up to 30 phone numbers in the call block list.

Important:
• We recommend storing 10 digits (including the area code). If only 7 digits are stored, all numbers that have the same last 7 digits will be blocked.

From the caller list:

1. CID

2. : Select the entry to be blocked.
   • To edit the number: MENU   : “Edit” SELECT
   Press EDIT repeatedly until the phone number is shown in the 10-digit format. And then, press SAVE. Go to step 5.

3. MENU

4. : “Save CID” SELECT

5. : “Call block” SELECT

6. : “Yes” SELECT

7. Edit the phone number if necessary (24 digits max.).

8. SAVE OFF

By entering phone numbers:

1. MENU#217

2. MENU : “Add” SELECT

3. Enter the phone number (24 digits max.).
   • To erase a digit, press CLEAR.

4. SAVE OFF

Blocking incoming calls that have no phone number
You can reject calls when no phone number is provided, such as private callers or out of area calls.

1. MENU #240
2. : Select the desired setting. SAVE OFF

Setting the first ring for the call block list
If you do not want the first ring from a number on the call block list to sound, turn the first ring setting to “Off”. The default setting is “On”.

1. MENU #173
2. : Select the desired setting. SAVE OFF

Viewing/editing/erasing call block numbers

1. MENU#217

2. : Select the desired entry.
   • To exit, press OFF.

3. To edit a number:
   EDIT Edit the phone number. SAVE OFF
   To erase a number:
   ERASE  : “Yes” SELECT OFF

Note:

• When editing, press the desired dial key to add, CLEAR to erase.
• When viewing, “Block w/o num” is displayed if the blocking incoming calls without phone number feature is turned on.
  To turn the feature off: ERASE SAVE OFF

Other programming
Changing the handset name
Each handset can be given a customized name (“Bob”, “Kitchen”, etc.). This is useful when you make intercom calls between handsets. You can also select whether or not the handset name is displayed in standby mode. The default setting is “No”. If you select “Yes” without entering any handset name, “Handset 1” to “Handset 6” is displayed.

1. MENU #104
2. Enter the desired name (max. 10 characters; page 17).
3. SAVE
4. : Select the desired setting. SELECT 2 times OFF

Registering a unit
Operating additional units
Additional handsets
Up to 6 handsets can be registered to the base unit.
Important:
• See page 4 for information on the available model.

Registering a handset to the base unit
The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit, re-register the handset.

1. Handset: MENU #130

2. Base unit: Press and hold LOCATOR for about 5 seconds.
   • If all registered handsets start ringing, press LOCATOR again to stop, then repeat this step.

3. Handset: Press OK, then wait until a long beep sounds.

Deregistering a handset
A handset can cancel its own registration to the base unit, or other handsets registered to the same base unit. This allows the handset to end its wireless connection with the system.

1. MENU#131
   • All handsets registered to the base unit are displayed.

2. : Select the handset you want to cancel. SELECT

3. : “Yes” SELECT OFF

Caller ID Service

Using Caller ID service
Important:

• This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/telephone company for details.

Caller ID features
When an outside call is being received, the caller information is displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.

• If the unit cannot receive caller information, the following is displayed:
  – “Out of area”: The caller dials from an area which does not provide a Caller ID service.
  – “Private caller”: The caller requests not to send caller information.
  – “Long distance”: The caller makes a long distance call.

• If the unit is connected to a PBX system, caller information may not be properly received. Contact your PBX supplier.

Missed calls
If a call is not answered, the unit treats it as a missed call. The display shows “Missed call”.

Note:

• Even when there are unviewed missed calls, “Missed call” disappears from the standby display if the following operation is performed by one of the units:
  – A handset is replaced on the base unit or charger.
  – Pressing MOFFN on a handset.

Phonebook name display
When caller information is received and it matches a phone number stored in the phonebook, the stored name in the phonebook is displayed and logged in the caller list.

Caller list
Important:

• Make sure the unit’s date and time setting is correct (page 13).

Viewing the caller list and calling back

• CID
• Press to search from the most recent call, or to search from the oldest call.
• To call back, press .
  To exit, press OFF.

Note:

• If the entry has already been viewed or answered, “ √ ” is displayed.

Editing a caller’s phone number
You can edit a phone number in the caller list by removing its area code and/or the long distance code “1”.

1. CID
2. : Select the desired entry.
3. MENU   : “Edit” SELECT
4. Press EDIT repeatedly until the phone number is shown in the desired format.

Caller ID number auto edit feature
Once you call back an edited number, the unit which was used to call back remembers the area code and format of the edited number.
The next time someone calls from the same area code, caller information is customized by the unit as follows:

• When the call is being received, the Caller ID number is displayed in the same format as the edited number.
• After the call has ended, the caller’s phone number is displayed in the same format as the edited number, when reviewed from the caller list.
  For example, you can use this feature to set the unit to ignore the area code of callers in your area, so that you can call these local numbers using caller information without dialing the area code.
  To activate this feature, you must edit an entry in the caller list, then call that number. After that, phone numbers from that caller’s area code are edited automatically.
  This feature can be set for each unit (page 22). The default setting is “On”.

Note:

• Phone numbers from the 4 most recently edited area codes are automatically edited.

Erasing selected caller information

1. CID
2. : Select the desired entry.
3. ERASE : “Yes” SELECT OFF

Erasing all caller information

1. CID
2. ERASE : “Yes” SELECT OFF

Answering system

Available for:
KX-TGC220 series (page 3)
The answering system can answer and record calls for you when you are unavailable to answer the phone.
You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting only” as the recording time setting (page 33).

Important:

• Make sure the unit’s date and time setting is correct (page 13).

Memory capacity (including your greeting message)
The total recording capacity is about 17 minutes. A maximum of 64 messages can be recorded.

Note:

• When message memory becomes full:
  – “Messages full” is shown on the handset display.
  – The ANSWER ON/OFF indicator on the base unit flashes rapidly if the answering system is turned on.
  – If you use the pre-recorded greeting message, the unit automatically switches to another pre-recorded greeting message asking callers to call again later.
  – If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded.

Turning the answering system on/off
Base unit
Press ANSWER ON/OFF to turn on/off the answering system.

Handset

1. To turn on:
   MENU #327
   To turn off:
   MENU#328

2. OFF

Note for base unit and handset:

• When the answering system is turned on, the ANSWER ON/OFF indicator on the base unit lights up.

Greeting message
When the unit answers a call, a greeting message is played to callers.
You can use either:

• your own greeting message
• a pre-recorded greeting message

Recording your greeting message

1. MENU #302
2. : “Yes” SELECT
3. After a beep sounds, hold the handset about 20 cm (8 inches) away and speak clearly into the microphone (2 minutes max.).
4. Press STOP to stop recording. OFF

Using a pre-recorded greeting message
The unit provides 2 pre-recorded greeting messages:

• If you erase or do not record your own greeting message, the unit plays a pre-recorded greeting asking callers to leave a message.
• If the message recording time (page 33) is set to “Greeting only”, callers’ messages are not recorded and the unit plays a different pre-recorded greeting message asking callers to call again.

Resetting to a pre-recorded greeting message
If you want to use a pre-recorded greeting message once you record your own greeting message, you need to erase your own greeting message.

1. MENU #304
2. YES OFF

Playing back the greeting message

1. MENU#303
2. To exit, press OFF.

Listening to messages
Using the base unit
When new messages have been recorded:
– on the base unit flashes.
– “New message” is displayed.

Press (PLAY).

• If new messages have been recorded, the base unit plays back new messages.
• If there are no new messages, the base unit plays back all messages.

Operating the answering system during playback

*1 If pressed within the first 5 seconds of a message, the previous message is played.

Erasing all messages
Press ERASE 2 times while the unit is not in use.

Using the handset
When new messages have been recorded, “New message” is displayed.

1. To listen to new messages: MENU#323
   To listen to all messages: MENU#324

2. When finished, press OFF.
   Note:
   • You can also use the PLAY soft key, if displayed, to play new messages.
   • To switch to the receiver, press .

Operating the answering system
MENU : “Answering device” SELECT

1 If pressed within the first 5 seconds of a message, the previous message is played.
2 To resume playback:
: “Playback” SELECT
*3 You can also erase as follows:
PAUSE : “Erase”
SELECT : “Yes” SELECT

Calling back (Caller ID subscribers only)

1. Press PAUSE during playback.
2. : “Call back” SELECT

Editing the number before calling back

1. Press MPAUSEN during playback.
2. : “Edit & Call” SELECT
3. Press EDIT repeatedly until the phone number is shown in the desired format (page 27).

Erasing all messages

1. MENU #325
2. : “Yes” SELECT OFF

Remote operation
Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit’s voice guidance prompts you to press certain dial keys to perform different operations.

Remote access code
A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorized parties from listening to your messages remotely. The default setting is “111”.

Important:

• To prevent unauthorized access to this product, we recommend that you regularly change the remote code.
  1 MENU #306
  2 Enter the desired 3-digit remote access code.
  3 SAVE OFF

Deactivating remote operation
Press in step 2 on “Remote access code”, page 31.
• The entered remote access code is deleted.

Using the answering system remotely

1. Dial your phone number from a touch-tone phone.
2. After the greeting message starts, enter your remote access code.
3. Follow the voice guidance prompts as necessary or control the unit using remote commands (page 32).
4. When finished, hang up.

Voice guidance
When the English voice guidance is selected
During remote operation, the unit’s voice guidance starts and prompts you to press 1 to perform a specific operation, or press 2 to listen to more available operations.
When the Spanish voice guidance is selected
To start the voice guidance, press 9. The voice guidance announces the available remote commands (page 32).

Note:

• If you do not press any dial keys within 10 seconds after a voice guidance prompt, the unit disconnects your call.

Remote commands
You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you.

Start voice guidance*3
0| Turn answering system off
4| Erase currently playing message
5| Erase all messages

| End remote operation (or hang up)

1 If pressed within the first 5 seconds of a message, the previous message is played.
2 For English voice guidance only
*3 For Spanish voice guidance only

Turning on the answering system remotely

1. Dial your phone number from a touch-tone phone.

2. Let the phone ring 15 times.
   • A long beep is heard.

3. Enter your remote access code within 10 seconds after the long beep.
   • The greeting message is played back.
   • You can either hang up, or enter your remote access code again and begin remote operation (page 31).

Answering system settings
Call screening
While a caller is leaving a message, you can listen to the call through the handset’s speaker. To adjust the speaker volume, press or repeatedly.
You can answer the call by pressing .
Call screening can be set for each handset.
The default setting is “On”.

1. MENU #310
2. : Select the desired setting. SAVE
3. OFF

Number of rings before the unit answers a call
You can change the number of times the phone rings “Ring count” before the unit answers calls. You can select 2 to 7 rings, or “Toll saver”.
The default setting is “4 rings”. “Toll saver”: The unit’s answering system answers at the end of the 2nd ring when new messages have been recorded, or at the end of the 5th ring when there are no new messages. If you call your phone from outside to listen to new messages (page 31), you know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call.

1. MENU #211
2. : Select the desired setting. SAVE OFF

For voice mail service subscribers
If you subscribe to a flat-rate service package that includes Caller ID, call waiting, voice mail, and unlimited local/regional/long distance calls, please note the following:

• To use the voice mail service provided by your service provider/telephone company rather than the unit’s answering system, turn off the answering system (page 29).
• To use this unit’s answering system rather than the voice mail service provided by your service provider/telephone company, please contact your service provider/ telephone company to deactivate your voice mail service. If your service provider/telephone company cannot do this:
  – Set this unit’s “Ring count” setting so that this unit’s answering system answers calls before the voice mail service of your service provider/ telephone company does. It is necessary to check the number of rings required to activate the voice mail service provided by your service provider/telephone company before changing this setting.
  – Change the number of rings of the voice mail service so that the answering system can answer the call first. To do so, contact your service provider/ telephone company.

Caller’s recording time
You can change the maximum message recording time allowed for each caller. The default setting is “3 min”.

1. MENU #305
2. : Select the desired setting. SAVE OFF

Selecting “Greeting only”
You can select “Greeting only” which sets the unit to announce a greeting message to callers but not record messages.
Select “Greeting only” in step 2 on “Caller’s recording time”, page 33.

Note:

• When you select “Greeting only”:
  – If you do not record your own message, the unit will play the pre-recorded greeting-only message asking callers to call again later.
  – If you use your own message, record the greeting-only message asking callers to call again later (page 29).

Useful Information

Voice mail service
Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone. Please contact your service provider/telephone company for details of this service.

Important:
• To use the voice mail service provided by your service provider/telephone company rather than the unit’s answering system, turn off the answering system (page 29).
For details, see page 32.

Storing the voice mail (VM) access number
In order to listen to your voice mail messages, you must dial your service provider/telephone company’s voice mail access number. Once you have stored your voice mail access number, you can dial it automatically (page 34).

1. MENU #331
2. Enter your access number (24 digits max.). SAVE OFF

Note:
• When storing your voice mail access number and your mailbox password, press (Pause) to add pauses (page 14) between the access number and the password as necessary. Contact your service provider/telephone company for the required pause time.

Example:

To erase the voice mail access number

1. MENU #331
2. Press and hold CLEAR until all digits are erased. SAVE OFF

Voice mail (VM) tone detection
Your service provider/telephone company sends special signals (sometimes called “voice mail tones” or “stutter tones”) to the unit to let you know you have new voice mail messages. If you hear a series of dial tones followed by a continuous dial tone after you press , you have new voice mail messages. Soon after you hang up a call or after the phone stops ringing, your unit checks the phone line to see if new voice mail messages have been recorded.
Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company does not send voice mail tones.
– Your phone is connected to a PBX.
If you are not sure which setting is required, contact your service provider/telephone company.

Turning VM tone detection on/off
The default setting is “On”.

1. MENU #332
2. : Select the desired setting. SAVE OFF

Listening to voice mail messages
The unit lets you know that you have new voice mail messages in the following way:
– “New Voice Mail” is displayed if message indication service is available.

1. MENU #330
   • The speakerphone turns on.

2. Follow the pre-recorded instructions.

3. When finished, press OFF.

Note:

• You can also use the VM soft key, if displayed, to play new voice mail messages.
• If the handset still indicate there are new messages even after you have listened to all new messages, turn it off by pressing and holding # until the handset beeps.

Wall mounting (Charger only)
Note:
• Make sure that the wall and the fixing method are strong enough to support the weight of the unit.
Drive the screws ( A ) (not supplied) into the wall.
B 27.2 mm (1 1/16 inches)

Error messages

Base no power
or
No link. Re-connect base AC adaptor.| • The handset has lost communication with the base unit. Move closer to the base unit and try again.
• Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
• The handset’s registration may have been canceled.
Re-register the handset (page 26).
Busy| • The called unit is in use.
• Other units are in use and the system is busy. Try again later.
• The handset you are using is too far from the base unit. Move closer and try again.
Call phone company for your access #| • You have not stored the voice mail access number.
Store the number (page 34).
Check tel line| • The supplied telephone line cord has not been connected yet or not connected properly. Check the connections (page 9).
Error!!| • Recording was too short. Try again.
Invalid| • There is no handset registered to the base unit matching the handset number you entered.
• The handset is not registered to the base unit.
Register the handset (page 26).
Requires subscription to Caller ID.| • You must subscribe to a Caller ID service. Once you receive caller information after subscribing to a Caller ID service, this message will not be displayed.
Use rechargeable battery.| • A wrong type of battery such as Alkaline or Manganese was inserted. Use only the rechargeable Ni-MH batteries noted on page 4, 6.

Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

the handset on the base unit or charger to turn on the handset.
The unit does not work.| • Make sure the batteries are installed correctly (page 9).
• Fully charge the batteries (page 10).
• Check the connections (page 9).
• Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again.
• The handset has not been registered to the base unit. Register the handset (page 26).
I cannot hear a dial tone.| • The base unit’s AC adaptor or telephone line cord is not connected. Check the connections.
• Disconnect the base unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not operate properly, contact your service provider/telephone company.

Menu list

(page 12).
I cannot register a handset to a base unit.| • The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 26).

Battery recharge

batteries (page 10).
I fully charged the batteries, but
– still flashes,
– is displayed, or
– the operating time seems to be shorter.| • Clean the battery ends ( , ) and the charge contacts with a dry cloth and charge again.
• It is time to replace the batteries (page 9).

Making/answering calls, intercom

• The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
• The handset is not registered to the base unit. Register it (page 26).
Noise is heard, sound cuts in
and out.| • You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference.
• Move closer to the base unit.
• If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset does not ring.| • The ringer volume is turned off. Adjust the ringer volume (page 14, 21).
• Silent mode is turned on. Turn it off (page 24).
The base unit does not ring.| • The ringer volume is turned off. Adjust the ringer volume (page 14).
I cannot make a call.| • The dialing mode may be set incorrectly. Change the setting (page 13).
I cannot make long distance calls.| • Make sure that you have long distance service.

Caller ID

service. Contact your service provider/telephone company for details.
• If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack.
• If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider
for details.
• The name display service may not be available in some areas. Contact your service provider/telephone company for details.
• Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again.
Caller information is displayed late.| • Depending on your service provider/telephone company, the unit may display the caller’s information at the 2nd ring or later.
• Move closer to the base unit.
The caller list/incoming phone numbers are not edited automatically.| • The Caller ID number auto edit feature is turned off. Turn it on and try again (page 22).
• You need to call back the edited number to activate Caller ID number auto edit.
I cannot dial the phone number edited in the caller list.| • The phone number you dialed might have been edited incorrectly (for example, the long distance “1” or the area code is missing). Edit the phone number with another
pattern (page 27).
Time on the unit has shifted.| • Incorrect time information from incoming Caller ID changes the time. Set the time adjustment to “Manual” (off) (page 22).
The 2nd caller’s information is not displayed during an outside call.| • In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired
service.
After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID).

Answering system

Turn it on (page 29).
• The message memory is full. Erase unnecessary messages (page 30).
• The recording time is set to “Greeting only”. Change the setting (page 33).
• Your service provider/telephone company’s voice mail service may be answering your calls before the unit’s answering system can answer your calls. Change the unit’s number of rings setting (page 32) to a lower value, or contact your service provider/telephone company.
I cannot operate the answering
system remotely.| • The remote access code is not set. Set the remote access code (page 31).
• You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 31).
• The answering system is turned off. Turn it on (page 32).
The unit does not emit the
specified number of rings.| • If the first ring is turned off, the number of rings decreases by 1 from the specified number of rings.

Voice mail

“New Voice Mail” is shown on the handset display. How do I remove this message from the
display?| • This notification is displayed when your service provider/ telephone company’s voice mail service (not the unit’s answering system) has recorded a message for you. Typically you can remove this notification from the display by listening to the message. To listen to the message, dial the voice mail number provided by your service provider/ telephone company (for most cases, this will be your own phone number), and follow the voice instructions.
Depending on your service provider/telephone company, you may need to remove all messages from your voice mailbox to remove the notification. You can also remove this notification by pressing and holding # until the unit beeps.

Liquid damage

Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base
unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an
authorized service center.

Caution:
• To avoid permanent damage, do not use a microwave oven to speed up the drying process.

FCC and other information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ———-.
If requested, this number must be provided to the telephone company.

• Registration No………….(found on the bottom of the unit)
• Ringer Equivalence No. (REN)…….0.1B

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with the product. It is designed to be connected to a compatible modular jack that is also compliant.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for the product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Service Center or other Authorized Servicer.
If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316.
When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult with your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices.
WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:

1. Remain on the line and briefly explain to the dispatcher the reason for the call.
2. Perform such activities in the off-peak hours, such as early morning or late evenings.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this phone.
CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR. This will often reduce or eliminate interference.

FCC RF Exposure Warning:

• This product complies with FCC radiation exposure limits set forth for an uncontrolled environment.
• To comply with FCC RF exposure requirements, the base unit must be installed and operated 20 cm (8 inches) or more between the product and all person’s body.
• This product may not be collocated or operated in conjunction with any other antenna or transmitter.
• For body-worn operation, the handset must be used only with a non-metallic accessory. Use of other accessories may not ensure compliance with FCC RF exposure requirements.

Notice:

• FCC ID can be found inside the battery compartment or on the bottom of the units.

Compliance with TIA-1083 standard:
Telephone handsets identified with this logo have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants.

Appendix

Customer services
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/help or, contact us via the web at: http://www.panasonic.com/contactinfo

For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Owner’s Manual online for all
Panasonic Products by visiting our Web Site at: http://www.pstc.panasonic.com or, send your request by E-mail to: npcparts@us.panasonic.com
You may also contact us directly at: 1-800-237-9080 (Fax Only) (Monday – Friday 9 am to 9 pm, EST.)
Panasonic National Parts Center 20421 84th Avenue S., Kent, WA 98032 (We accept Visa, MasterCard, Discover Card, American Express.)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277

Warranty (For United States and Puerto Rico)
Panasonic Telephone Products
Limited Warranty

Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“Limited Warranty period”), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by the warrantor.

Parts
One (1) Year| Labor
One (1) Year
---|---

During the “Labor” Limited Warranty period there will be no charge for labor. During the “Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your product prepaid during the Limited Warranty period. This Limited Warranty excludes both parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited Warranty only applies to products purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original purchaser and only covers products purchased as new.

Mail-In Service–Online
Online Repair Request
To submit a new repair request and for quick repair status visit our Web Site at http://www.panasonic.com/repair
When shipping the unit carefully pack in a padded shipping carton, include all accessories, and send it prepaid. Include a letter detailing the complaint, a return address and provide a day time phone number where you can be reached. P.O. Boxes are not acceptable. Keep the tracking number for your records. A copy of valid registered receipt is required under the 1 year parts and labor Limited Warranty.
For Limited Warranty service for headsets if a headset is included with this product please follow instructions above.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.

Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification, introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than a Factory Service Center or other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this excludes damages for lost time, lost calls or messages, cost of having someone remove or re-install an installed unit if applicable, travel to and from the servicer. The items listed are not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the
Limited Warranty period, you may contact your dealer or Service Center. If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.

When you ship the product

• Carefully pack your unit, preferably in the original carton.
• Attach a letter, detailing the symptom.
• Send the unit to Panasonic Exchange Center, prepaid and adequately insured.
• Do not send your unit to Panasonic Corporation of North America listed on the back cover or to executive or regional sales offices. These locations do not repair consumer products.

Index

| 3-way conference:  15

---|---
A| Additional handset:  26
Alarm:  24
Answering calls:  14
Answering system
Call screening:  32
Erasing messages:  30, 31, 32
Greeting message:  29
Greeting only:  33
Listening to messages:  30, 31
Number of rings:  32
Recording time:  33
Remote access code:  31
Remote operation:  31
Ring count:  32
Toll saver:  32
Turning on/off:  29
Auto talk:  14, 22
B| Battery:  9, 10
Booster (Clarity booster):  15
C| Call block:  25
First ring:  25
Call share:  15, 23
Call waiting:  15
Call Waiting Caller ID:  15
Caller ID number auto edit:  22, 27
Caller ID service:  27
Caller list:  27
Caller list edit:  27
Chain dial:  18
CID (Caller ID):  27
Conference calls:  15
Control type:  11
Customer support:  23
D| Date and time:  13
Dialing mode:  13
Direct command code:  20
Display
Contrast:  22
Language:  12
E| Eco mode:  10
Error messages:  36
F| Flash:  15, 23
G| Groups:  18
H| Handset
Deregistration:  26
Name:  26
Registration:  26
Hold:  15
I| Intercom:  16
K| Key tone:  22
L| Line mode:  23
M| Making calls:  14
Missed calls:  27
Mute:  15
P| Pause:  14
Phonebook:  17
Power failure:  10
R| Redialing:  14
Ringer ID:  18
Ringer tone:  21
Rotary/pulse service:  15
S| Silent mode:  24
Speed dial:  19
SP-PHONE (Speakerphone):  14
T| Temporary tone dialing:  15
Time adjustment:  22
Transferring calls:  15
Troubleshooting:  37
TTY:  49
V| VM (Voice mail):  34
Voice guidance language:  12
Voice mail:  32, 34
Volume
Receiver:  14
Ringer (Base unit):  14
Ringer (Handset):  14, 21
Speaker:  14
W| Wall mounting:  35

IMPORTANT!
If your product is not working properly. . .

1. Reconnect AC adaptor to the base unit.
2. Check if telephone line cord is connected.
3. Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.)
4. Read troubleshooting page in the Operating Instructions.

Visit our Web site: http://www.panasonic.com/help
• FAQ and troubleshooting hints are available.

For your future reference
We recommend keeping a record of the following information to assist with any repair under warranty.

Serial No.
Date of purchase (found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.

Panasonic Corporation of North America
Two Riverfront Plaza, Newark, NJ 07102-5490
© Panasonic System Networks Co., Ltd. 2013

Printed in China

PNQX6482ZA PC1213MU0 (E)
TGC2xx(en_en)_1209_ver030.pdf
2013/12/09 11:46:12
For assistance, please visit http://www.panasonic.com/help

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