motorola G11 Cable Modem Router User Guide

motorola G11 Cable Modem Router

Product Information

The product is a G11 Cable Modem Router manufactured by MTRLC. It comes with a limited warranty of 2 years against defects in material and workmanship. The product is compliant with Class B Part 15 of the FCC Rules and is designed for indoor use only. It features various front panel lights that indicate different statuses and behaviors of the modem.

Front Panel Lights

• Slow blink teal: Modem is connected to power and powering up,or no internet connection
• Slow pulsing teal: Scanning for downstream channel
• Slow pulsing white: Scanning for upstream channel
• Rapid pulsing white: Registering with internet service
• Slow blinking white: WiFi is still powering up
• Solid white: Online
• Fast blinking white: Updating cable modem firmware
• Fast blinking teal: Updating WiFi firmware or Factory reset

For more information, refer to the full warranty at motorolanetwork.com/warranty. Safety precautions and label symbols are also provided in the user manual.

Product Usage Instructions

Let’s Get Started

1. Turn off and disconnect any existing modems or routers on your network.

2. Connect a coax cable with active cable service to the modem’s coax port. Make sure you have access to the bottom label during setup.
   Note: You may use a coax splitter to share the cable connectivity with your TV. Use a two-way splitter with a top frequency of 1,000 MHz or higher. Please note this may reduce the device’s performance.

3. Plug the G11 into a power outlet using the supplied power adapter.

4. Wait for the light on the front of the device to stop pulsing and remain solid for at least 1 minute. This process may take up to 15 minutes and the modem may reboot multiple times.

Activate with Your Service Provider
Follow the activation process provided by your service provider:

• Comcast / Xfinity: Use the Xfinity mobile app.
• Cox: Visit Cox.com/activate.
• Charter / Spectrum: Go to activate.spectrum.net.

3. Confirm that your G11 is connected to the Internet by visiting a website on your computer or mobile phone. If you encounter any issues, try turning your cable modem off for at least 10 seconds and then on again. If the problem persists, download the motosync app for live chat support with Motorola networking specialists.
4. Download the motosync app to customize and secure your WiFi network and set parental controls.

Note: Refer to the next page of the user manual for more information on using the motosync app.

IN THIS PACKAGE

G11 BUTTONS AND PORTS

Ethernet ports

• Connect wired devices.

Power port

• Plug the supplied power adapter into an electrical outlet and connect to the power port.

Coax port

• Connect the coax port to a cable wall outlet.

Reset button

• Located on bottom of device. Using a paper clip or similar object, press for 10 seconds to reset modem to factory defaults.

ACTIVATE WITH YOUR SERVICE PROVIDER

Activation Information

1. Activate your modem by following your service provider’s activation process. This process may include using their app or website, or contacting them by phone.
2. Connect your computer or mobile device to your G11 using one of the following methods:
   • Connect via WiFi using the SSID and password on the bottom of the modem.
   • Connect via one of the Ethernet ports found on the back of the modem.
3. Confirm that your G11 is connected to the Internet by visiting a website on your computer or mobile phone. If you cannot access a website, turn your cable modem off for at least 10 seconds, then on to see if that fixes the problem. If the problem persists, download the motosync app for live chat support with Motorola networking specialists.
4. Now that you have activated your modem, download the motosync app to customize and secure your WiFi network and set parental controls. See next page >

MANAGE YOUR WIFI WITH motosync

• Step 1
  Download the free motosync app for iOS or Andriod On your mobile phone, download the motosync app, available on the Apple App Store and Google Play.

• Step 2
  Add your G11 cable modem router Create or sign into your motosync account and follow the guided instructions to set up your device.

• Step 3
  Manage, optimize, and secure your home WiFi With motosync, you can easily run a speed test, protect all connected devices, set parental controls, share WiFi with guests, and much more!

scan to download motosync

LIMITED WARRANTY
MTRLC warrants this product against defects in material and workmanship for a warranty period of 2 years. To read the full warranty, please visit: motorolanetwork.com/warranty.

SAFETY PRECAUTIONS

• Device is intended to be placed indoors in an environment that’s between 32° and 104° F (0-40° C)
• Avoid water and spills
• Leave room for airflow around the device, do not block the vents on the top or bottom
• Make sure to use your cable modem’s power adapter and a compatible electrical outlet
• The coaxial cable’s ground shield is intended to be connected to the building’s Earth ground. Attachment to Earth ground is typically provided through your cable service provider’s installation
• To turn off your device, unplug the power adapter from the wall outlet. The connected AC power outlet must be located near the equipment and be easily accessible

LABEL SYMBOLS

FCC STATEMENT

This device complies with Class B Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

For additional regulatory compliance information visit motorolanetwork.com/g11.
© Motorola Mobility LLC 2023. MOTOROLA, the Stylized Motorola Logo, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. Minim is a registered trademark of Minim, Inc. All other trademarks are the property of their respective owners. All rights reserved. Produced by MTRLC, official licensee for this product.

NEED HELP?
Download the motosync app for live chat support and more when you need it.
Web: help.motorolanetwork.com
Email: support@motorolanetwork.com

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