SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual

June 15, 2024
Samsung

Table of Contents

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual

Imagine the possibilities Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com/register Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.

01 CHECKING THE COMPONENTS

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - CHECKING THE
COMPONENTS

  • For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit)
  • To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.
  • For more information about the wall mount or rubber-foot, see pages 29~31.
  • The appearance of the accessories may differ slightly from the illustrations above.
  • Weight and dimensions are approximate.

02 PRODUCT OVERVIEW

Top Panel of the Soundbar

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Top Panel of the
Soundbar

  • When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
  • When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
  • If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.
Bottom Panel of the Soundbar

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Bottom Panel of the
Soundbar

03 USING THE SOUNDBAR REMOTE CONTROL

Inserting Batteries before using the Remote Control (AAA batteries X 2)

Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries (1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.

How to Use the Remote Control

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - How to Use the Remote
Control SAMSUNG HW-
Q600C 3.1.2ch Soundbar User Manual - How to Use the Remote
Control SAMSUNG HW-
Q600C 3.1.2ch Soundbar User Manual - How to Use the Remote
Control

Active Voice Amplifier (AVA)
  • Analyzes external noise in real time while soundbar is playing, so that voice audio can always be heard clearly.
  • No data is saved during the analysis.
  • This function is not supported by HW-Q700C model.
Using the Hidden Buttons (Buttons with more than one function)

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Using the Hidden
Buttons

Output specifications for the different sound effect modes

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Output specifications for
the different sound effect modes SAMSUNG HW-Q600C
3.1.2ch Soundbar User Manual - Output specifications for the different sound
effect modes SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual -
Output specifications for the different sound effect
modes

Adjusting the Soundbar volume with a TV remote control

Adjust the Soundbar volume using the TV’s remote control.

  • This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported.
  • Set the TV speaker to External Speaker to use this function.
  • Manufacturers supporting this function: Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA
  1. Turn Off the Soundbar.
  2. Push up and hold the WOOFER button for 5 seconds.
    Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”.

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Adjusting the Soundbar
volume with a TV remote control

04 CONNECTING THE SOUNDBAR

Connecting the power and units

Use the Power cord to connect the Subwoofer, Surround Speakers, and Soundbar to an electrical outlet in the following order: ·

For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Rear of
the Soundbar Main Unit)

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting the power and
units SAMSUNG HW-
Q600C 3.1.2ch Soundbar User Manual - Connecting the power and
unitsNOTE

  • Connect the Subwoofer and Surround Speakers power before connecting to the Soundbar. The Subwoofer and Surround Speakers will be
    automatically connected when turning on the Soundbar.

  • If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on automatically.

  • The surround speaker system is supported by applicable models only.

Recommended Speaker Layout

⚠ CAUTION

  • Wireless receiving antennas are built into the subwoofer and surround speakers. Keep the units away from water and moisture.
  • For optimal listening performance, make sure that the areas around the subwoofer and surround speakers locations are clear of any obstructions.
Surround speaker mode (HW-Q930C only)

An optimal surround sound may be delivered depending on the position of the surround speaker. See the illustration below for speaker positioning. To activate this mode, select the Surround Speaker mode using the remote control of the Soundbar.

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Surround speaker
mode

NOTE

  • This mode is available only with Soundbar models including a specific surround speaker.
  • In Front speaker mode, position the front speakers toward you.
  • The surround speaker mode is enabled by default.
Manually connecting the Subwoofer or Surround Speakers

Before performing the manual connection procedure below:

  • Check whether the power cables for the Soundbar and subwoofer or Surround Speakers are connected properly.
  • Make sure that the Soundbar is turned off.
  1. Turn off the Soundbar main.

  2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
    • The red indicator at the rear of each speaker turns off and the blue indicator blinks.SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Press and
hold ID SET on the rear of the subwoofer and surround speakers for at least 5
seconds

  3. Press the Up button on the remote control for 5 seconds.
    • The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.
    • The Soundbar will automatically power on when ID SET is complete.SAMSUNG
HW-Q600C 3.1.2ch Soundbar User Manual - Press the Up button on the remote
control for 5 seconds

  4. Check if the LINK LED is solid blue (connection complete).

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, surround speakers.

LED Indicator Lights on the Rear of Subwoofer and Surround Speakers

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - LED Indicator Lights on the
Rear of Subwoofer and Surround Speakers SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - LED Indicator Lights on the
Rear of Subwoofer and Surround Speakers

NOTE

  • If the main unit is powered off, the subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking in blue several times.

  • If you use a device that uses the same frequency as the Soundbar near the Soundbar, interference may cause some sound interruption.

  • The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft (10 m), but may vary depending on your operating
    environment. If a steel-concrete or metallic wall is between the main unit and the subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.

  • The surround speaker system is supported by applicable models only.
    ⚠ CAUTION

  • Wireless receiving antennas are built into the subwoofer and Surround Speakers. Keep the unit away from water and moisture.

  • For optimal listening performance, make sure that the area around the subwoofer and the Surround Speakers are clear of any obstructions.

05 CONNECTING TO A TV

Connecting the TV that supports HDMI ARC (Audio Return Channel)

⚠ CAUTION

  • To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV sound may not be output.
  • The recommended cable is a Premium High Speed HDMI Cable with Ethernet
  • Connect to the HDMI IN (ARC/eARC) port of your TV.

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting the TV that
supports HDMI ARC

  1. Turn on the Soundbar and TV.
  2. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV sound.
  3. Connecting the TV that supports HDMI ARC

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Turn on the Soundbar and
TV

NOTE

  • When you connect the TV that supports the HDMI ARC (Audio Return Channel) to the Soundbar with an HDMI cable, you can transmit the digital video and audio data without connecting a separate optical cable.
  • We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 0.55 inches (14 mm).
  • This function is not available if the HDMI cable does not support ARC.
  • When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on your TV is set to PCM, we recommend that you change the setting to Dolby Digital. When the setting on the TV is changed, you will experience better sound quality. (The TV menu may use different words for Dolby Digital and PCM depending on the TV manufacturer.)
  • The ARC/eARC protocols support Dolby Atmos.
  • Make sure that the content supports Dolby Atmos®.
Connecting using an Optical Cable

Pre-connection Checklist When you use an optical cable and the terminals have covers, be sure to remove the covers.

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting using an Optical
Cable

Connecting via Bluetooth

When a Samsung TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

  • Only one Samsung TV can be connected at a time.
  • Select Bluetooth mode on the Samsung TV.

The initial connection

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting via
Bluetooth

If the device fails to connect

  • If you have an existing Soundbar (e.g., Soundbar Q***C) on the list of speakers on the Samsung TV, delete it.
  • Then repeat steps 1 through 3.

Disconnecting the Soundbar from the Samsung TV
Press the ⚪ (Multi Function) / (Source) button at the top of the Soundbar or the  (Source) button on the remote control to select the mode other than “BT”.

  • Disconnecting takes time because the Samsung TV must receive a response from the Soundbar.
    (The time required may differ, depending on the Samsung TV model.)

What is the difference between BT READY and BT PAIRING?

  • BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
  • BT PAIRING : In this mode, you can connect a new device to the Soundbar.
    (Press the PAIR button on the Soundbar remote control or press and hold the ? (Mic On/Off) / (Source) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

Notes on Bluetooth connection

  • Locate a new device within 3.28 ft (1 m) to connect via Bluetooth communication.

  • If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

  • The Soundbar automatically turns off after 18 minutes in the Ready state.

  • The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
    – If several Bluetooth devices are simultaneously paired with the Soundbar.
    – If the Bluetooth device is turned off, not in place, or malfunctions.

  • Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit – e.g., microwaves, wireless LAN devices, etc.

Connecting via Wi-Fi

Pre-connection Checklist

  • Wi-Fi connection is available only on Samsung TV.
  • Check whether the wireless router (Wi-Fi) is turned on and the TV is connected to the router.
  • The TV and Soundbar must be connected to the same wireless network (Wi-Fi).
  • If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi connection between the TV and Soundbar. Contact your Internet service provider for details.
  • Because the menus may differ depending on the year of manufacture, refer to your TV manual.
  1. For more information about Wi-Fi connection to the Soundbar, see page 26, “Method 2. Connecting via Wi-Fi (Wireless Network)”.
  2. Change the input source of the TV by using the Audio menu to Soundbar.

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting via Wi-
Fi

Using the Q-Symphony Function

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Using the Q-Symphony
Function

NOTE

  • It can operate according to the Codec supported by TV.
  • This function is supported only when the HDMI Cable or Optical Cable (not supplied) or Wi-Fi is connected.
  • The message displayed may differ with the TV model.
  • Ensure that your TV and Soundbar are connected to the same wireless router/frequency.
  • This function is available in some Samsung TVs and some Soundbar models.
Using the SpaceFit Sound

This function analyzes the user’s listening space with the Soundbar’s microphone and provide optimal sound for the space. Sound optimization proceeds automatically.

Method 1. Connecting via Soundbar
To enable this function, turn on the SpaceFit Sound mode with the remote control of the Soundbar.

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting via
Soundbar

Method 2. Connecting via TV
To enable this function, turn on the Adaptive Sound+ mode on your Samsung TV menu.SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting via
TV

  • The sound mode on your Soundbar will automatically change to Adaptive Sound+ if you enable the Adaptive Sound+ mode on your TV.

NOTE

  • This function works when the Soundbar connects to some of the Samsung TVs.
  • HW-Q700C models support only the method of “Connecting via TV”.

06 CONNECTING AN EXTERNAL DEVICE

Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos / DTS:X

decoding and playback)

Pre-connection Checklist

  • If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off.
  • Make sure that the content supports Dolby Atmos® / DTS:X.

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting using an HDMI
Cable

NOTE

  • When you use Dolby Atmos® / DTS:X: If the input source is Dolby Atmos® / DTS:X, refer to ” effect modes” on page 8.
  • When Dolby Atmos® is activated, “DOLBY ATMOS” appears in the front display.
  • When DTS:X is activated, “DTS:X” appear in the front display.
  • Open the audio output options on the settings menu of your BD player or other device and make sure that “No Encoding” is selected for

*Supported UHD Signals Specification (38402160p)**

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Supported UHD Signals
specification

Method 2. Connecting using an Optical Cable

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting using an Optical
Cable 2

07 CONNECTING A MOBILE DEVICE

Method 1. Connecting via Bluetooth

When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

  • When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically turns on.
    The initial connection

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - The initial
connection

If the device fails to connect

  • If you have an existing Soundbar (e.g., “Soundbar Q***C”) in the list of speakers on the Mobile device, delete it.
  • Repeat steps 1 and 2.

What is the difference between BT READY and BT PAIRING?

  • BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before. ·
  • BT PAIRING : In this mode, you can connect a new device to the Soundbar.
    (Press the PAIR button on the Soundbar remote control or press and hold the ? (Mic On/Off) / (Source) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

Notes on Bluetooth connection

  • Locate a new device within 3.28 ft (1 m) to connect via Bluetooth communication.
  • If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
  • The Soundbar automatically turns off after 18 minutes in the Ready state.
  • The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances: If several Bluetooth devices are simultaneously paired with the Soundbar. If the Bluetooth device is turned off, not in place, or malfunctions.
  • Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit – e.g., microwaves, wireless LAN devices, etc.
  • The Soundbar supports SBC data (44.1kHz, 48kHz).
  • Connect only to a Bluetooth device that supports the A2DP (AV) function.
  • You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.
  • When connecting the Soundbar to a Bluetooth device, place them as close to each other as possible.
  • The farther the Soundbar and Bluetooth device are from each other, the lower the sound quality will become. The Bluetooth connection may break when the devices are out of the effective range.
  • The Bluetooth connection may not function as intended in areas with poor reception.
  • A Bluetooth device may experience noise or malfunction under in the following conditions: When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical changes may occur. When exposed to radio interferences by other products operating on the same frequency ranges, such as medical equipment, microwave ovens, and wireless LAN devices. Obstacles such as doors and walls may still impact the sound quality even when the devices are within the effective range.
  • Note that your Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth option.
  • This wireless device may cause electrical interference during operation.

Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual.

  • The Soundbar will be disconnected.
  • When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.

Disconnecting the Soundbar from the Bluetooth device
Press the ⚪ (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to switch the mode from “BT”.

  • Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ,
    depending on the Bluetooth device)

  • When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.

Method 2. Connecting via Wi-Fi (Wireless Network)

To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.
The initial connection

  1. Install and launch the SmartThings app from your mobile device (smartphone or tablet).
  2. On the app, follow the screen instructions to add the Soundbar.
    • The automatic pop-up (the second screenshot below) may not show on some devices. If the pop-up window does not appear, press ” ” on the Home screen. The Soundbar is added to the app.
    • The illustration below may differ according to the app version.

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting via Wi-Fi
2

Using the Tap Sound

Tap the Soundbar with your mobile device to play the sound of content on the mobile device through the Soundbar.

  • This function may not be supported, depending on the mobile device. ·
  • This function is only compatible with Samsung mobile devices with Android 8.1 or later.

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Using the Tap
Sound

  1. Turn on the Tap Sound function on your mobile device. · For details on how to turn on the function, refer to “Setting the Tap Sound function” below.
  2. Tap the Soundbar with the mobile device. Select “Start now” in the displayed message window. A connection is established between the mobile device and Soundbar via Bluetooth.
  3. Play the sound of content on the mobile device through the Soundbar.
    • This function connects a mobile device to the Soundbar via Bluetooth by detecting vibration that occurs when the device touches the Soundbar.
    • Make sure the mobile device does not tap a sharp corner of the Soundbar. The Soundbar or mobile device may become scratched or damaged.
    • It is recommended that the mobile device be covered with a case. Lightly tap the wide area in the upper portion of the Soundbar, without using excessive force.
    • To use this function, update the SmartThings app to the latest version. The function may not be supported, depending on the app version.

Setting the Tap Sound function

Use the SmartThings app to turn on the Tap View, Tap Sound function.

  1. On the mobile device, run the SmartThings app.
  2. Select (≡ → ⚙ ) in the SmartThings app screen displayed on the mobile device.
  3. Set “Tap View, Tap Sound” to On to allow the function to work when a mobile device moves close to the Soundbar. The function is turned on.

NOTE

  • When the mobile device is in power-saving mode, the Tap Sound function does not work.
  • The Tap Sound function may not work if there are devices near the Soundbar that cause radio interference such as electric devices. Make sure

08 CONNECTING VIA APPLE AIRPLAY 2

  • This feature may not be available in some countries.
  • This Samsung Soundbar supports AirPlay 2 and requires iOS 13.4 or later. With AirPlay 2, you can stream music, podcasts, and other audio from your Apple devices to the Samsung Soundbar.
  • To enable AirPlay 2 in your Soundbar, you must first register the device with the Samsung Smart Things app by agreeing with the app’s and conditions.
  • Make sure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple device.
  • Select from an AirPlay-supported app or Control Center on your iPhone, iPad, or Mac.
  • Select the Soundbar from the list of available devices to play the current audio to.

09 INSTALLING THE WALL MOUNT

Installation Precautions
  • Install on a vertical wall only. · Do not install in a place with high temperature or humidity.
  • Verify whether the wall is strong enough to support the product’s weight. If not, reinforce the wall or choose another installation point.
  • the kind of wall you have (plaster board, iron board, wood, etc.). If
  • Purchase wall mounting screws according to the type and thickness of the wall you want to mount the Soundbar on. Diameter: M5 Length: 1 3/8 inches (35 mm) or longer recommended.
  • Connect cables from the unit to external devices before you install the Soundbar on the wall.
  • Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an electric shock.
Wallmount Components

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Wall mount
Components SAMSUNG HW-
Q600C 3.1.2ch Soundbar User Manual - Wall mount
Components SAMSUNG HW-
Q600C 3.1.2ch Soundbar User Manual - Wall mount
Components SAMSUNG HW-
Q600C 3.1.2ch Soundbar User Manual - Wall mount
Components

Installing the Surround Speakers on a Wall (applicable models only)

You can purchase wall mounts separately to install the surround speakers on a wall. Wall mounts aren’t sold by Samsung Electronics.

Notes for Wall Mounting the Surround Speakers

  • Surround Speaker wall mounts must be able to support more than 17.6 lbs (8.0 kg).

  • Hole size : 1/4 – 20 UNC threaded insert Standard Screw : 6.35 mm (0.25 Inch) ø, 1.27mm (0.05 Inch) Pitch Length : 18 mm (0.70 Inch) long Quantity : Left 1 EA / Right 1 EA

  • Check the strength of the wall before you install the Wall Mount wall before installing the Wall Mount Brackets and the speakers on the wall.

  • Samsung Electronics is not liable for any damage to the product due to the product being installed inappropriately.

  • Take care not to install the speakers sideways or upside down.

10 INSTALLING THE SOUNDBAR IN FRONT OF TV

Component

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual -
Component SAMSUNG HW-Q600C 3.1.2ch
Soundbar User Manual - Component SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual -
Component

NOTE

  • Make sure the Soundbar is placed on a flat and solid surface.
  • Insufficient gap from the tv may cause voice recognition and acoustic problems.
  • The illustration above differs with the respective model.
  • This function is not supported by HW-Q700C model.
  • For the best performance of the microphones, keep the Soundbar at least 2 cm away from the TV’s panel.

11 SOFTWARE UPDATE

Auto Update

When the Soundbar is connected to the Internet, software updates automatically occur even when the Soundbar is turned off.

  • To use the Auto Update function, the Soundbar must be connected to the Internet. The Wi-Fi connection to the Soundbar will be terminated if the Sound bar’s power cord is disconnected or the power is cut off. If the power is cut off, when the power comes back on or you reconnect the power cord, turn on the Soundbar, and then reconnect it to the Internet.
USB Update

Samsung may offer updaters for the Sound bar’s system firmware in the future.

When an update is available, you can update the Soundbar by SERVICE port of the Soundbar.

  1. Go to setting search for the model name from the customer support menu option.
    • For more information about update, refer to Upgrade Guide.

  2. Download the upgrade file

  3. Unzip the file to create a folder with the file name.

  4. Store the created folder in a USB and then connect it to the Soundbar.

  5. Turn on the Soundbar. Then the product is updated within 3 minutes with displaying the message, “UPDATE”.
    • During update, do not turn it off or remove the USB.
    • If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
    • When the latest version is installed, no update is performed.
    • Depending on the USB type, update may not be supported.

Initialization

With the Soundbar on, press the – + (Volume) buttons on the body at the same time for at least 5 seconds. “INIT” appears on the display and then the Soundbar is initialized.

⚠ CAUTION

  • All the settings of the Soundbar are initialized. Be sure to perform this only when initialization is required.

12 TROUBLESHOOTING

Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

Soundbar does not turn on.

  • Check whether the power cord of the Soundbar is correctly inserted into the outlet.

Soundbar works erratically.

  • After removing the power cord, insert it again.
  • Power cycle the external device and try again.
  • If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 6.)

Remote control does not work

  • Point the remote directly at the soundbar.
  • Replace the batteries with new ones.

The Soundbar indicator turns solid red.

  • The microphone is turned off. Turn on the microphone. (See page 4.)

Sound is not output from the soundbar.

  • The volume of the Soundbar is too low or muted. Adjust the volume.
  • When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
  • For sound output of the TV, select Soundbar. (Samsung TV: SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - Connecting via TV
  • The cable connection to the Soundbar may not be loose. Remove the cable and connect again.
  • Remove the power cord completely, reconnect, and turn the power on.
  • Initialize the product and try again. (See page 32.)

Sound is not output from the subwoofer or the rear speakers.

  • Check whether the LED indicator on the rear of the Subwoofer and Surround Speakers are on in blue. Reconnect the Soundbar and Subwoofer and Surround Speakers if the indicator is blinking in blue or turned red. (See page 13.)
  • You may experience an issue if there is an obstacle between the Soundbar and Subwoofer. Move devices to an area away from obstacles.
  • Other devices sending radio frequency signals in proximity may interrupt the connection. Keep your speaker away from such devices.
  • Remove and reconnect the power plug.

In case there is sound jitter, delays, or noise from the Subwoofer and Surround Speaker

  • If there are any objects between the Soundbar and Subwoofer speaker, this could cause a problem. Please reposition these to a place without such an object.
  • There may be sound jitter or delays when the Subwoofer and Surround Speaker are far from the Soundbar. Please place them near the Soundbar.
  • There may be sound jitter or delays when the Soundbar is near an instrument or electrical device that can cause radio interference. Place the Soundbar far from such devices that can cause radio interference. (E.g., wireless router)
  • Change the TV network connection status from wireless to wired.

The Subwoofer volume is too low

  • The original volume of the content you are playing may be low. Try adjusting the Subwoofer level. (See page 7.)
  • Bring the Subwoofer speaker closer to you.

If the TV is not connected via HDMI TO TV (eARC/ARC)

SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - If the TV is not connected
via HDMI TO TV SAMSUNG HW-Q600C 3.1.2ch Soundbar User Manual - If the TV is not
connected via HDMI TO TV

Sound drops out when connected via Bluetooth.

  • Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
  • If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
  • If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

Soundbar will not connect to Wi-Fi.

  • Check whether your wireless router is on.

  • Turn off the router, turn it back on, and then try again.

  • The soundbar will not connect if the wireless signal is too weak.
    Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.

  • speaker’s network settings.
    The soundbar does not turn on automatically with the TV.

  • When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.

The AVA function (applicable models only) is not available in the following cases.

  • The AVA function (applicable models only) will not be available when the microphone is turned off.

After connecting the TV to the Soundbar, I switched the Soundbar mode. Then no sound is output from the TV.

  • If you connect your Soundbar to a mobile device while the Soundbar is connected to the TV, the Soundbar outputs sound from the mobile device while keeping the TV connection. So the TV sound will not be delivered anywhere.
  • Disconnect the mobile device, and the TV sound will be output from the Soundbar again.

The Soundbar does not appear in AirPlay2

  • To enable AirPlay2 in your Sooundbar, you must first register the device with the Samsung Smart Things app by agreeing with the app’s terms and conditions. (See page 28.)
  • AirPlay2 does not operate if you delete the Soundbar from the Samsung Smart Things app.
  • Make sure that the Soundbar and the Apple device are connected to the same Wi-Fi network.
  • The Soundbar is compatible with AirPlay2 installed on iOS 13.4 or later.

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