Whirlpool W11362923G Touch Activated Electronic Induction Cooktop User Guide

30″ (78.2 CM) TOUCH
ACTIVATED ELECTRONIC
INDUCTION COOKTOP
USER GUIDE

W11362923G Touch Activated Electronic Induction Cooktop

THANK YOU for purchasing this high-quality product. Register your new range at www.whirlpool.com. In Canada, register your range at www.whirlpool.ca.
For questions about features, operation/performance, parts, accessories, warranty, or service in the U.S.A., call:
1-866-WHIRLPOOL (1–866–698–2538) or visit our website at https://www.whirlpool.com.
In Canada, call: 1-800-WHIRLPOOL (1–800–807–6777) or visit our website at https://www.whirlpool.ca.
For future reference, please make a note of your product model and serial numbers. These can be located on the oven frame behind the top right side of the oven door.
Model Number_ Serial Number___

COOKTOP SAFETY

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
DANGER
You can be killed or seriously injured if you don’t immediately follow instructions.
WARNING
You can be killed or seriously injured if you don’t follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS
WARNING: To reduce the risk of fire, electrical shock, injury to persons, or damage when using the cooktop, follow basic precautions, including the following:

• WARNING: Danger of fire: Do not store items on the cooking surfaces. Never leave anything on the surface when unattended and not in use. Never place flammable or plastic items on or near the surface.
• CAUTION: Do not store items of interest to children in cabinets above a cooktop – Children climbing on the cooktop to reach items could be seriously injured.
• Proper Installation – The appliance, when installed, must be electrically grounded in accordance with local codes, or in the absence of local codes, with the National Electrical Code, ANSI/NFPA 70 or the Canadian Electrical Code, CSA C22.1-02. In Canada, the appliance must be electrically grounded in accordance with Canadian Electrical Code. Be sure your appliance is properly installed and grounded by a qualified technician.
• Never Use Your Cooktop for Warming or Heating the Room.
• Care must be taken to prevent Aluminum Foil and Meat Probes from contacting Heating Elements.
• Do Not Leave Children Alone – Children should not be left alone or unattended in area where cooktop is in use. They should never be allowed to sit or stand on any part of the cooktop.
• Wear Proper Apparel – Loose-fitting or hanging garments should never be worn while using the cooktop.
• User Servicing – Do not repair or replace any part of the cooktop unless specifically recommended in the manual. All other servicing should be referred to a qualified technician.
• Do Not Use Water on Grease Fires – Smother fire or flame or use dry chemical or foam-type extinguisher.
• Do not use replacement parts that have not been recommended by the manufacturer (e.g. parts made at home using a 3D printer).
• Use Only Dry Potholders – Moist or damp potholders on hot surfaces may result in burns from steam. Do not let potholder touch hot heating elements. Do not use a towel or other bulky cloth.
• DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS – Surface units may be hot even though they are dark in color. Areas near surface units may become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact surface units or areas near units until they have had sufficient time to cool. Among those areas are the cooktop and surfaces facing the cooktop.
• Use Proper Pan Size – This cooktop is equipped with one or more surface units of different size. Select utensils having flat bottoms large enough to cover the surface unit heating element. The use of undersized utensils will expose a portion of the heating element to direct contact and may result in ignition of clothing. Proper relationship of utensil to burner will also improve efficiency.
• Never Leave Surface Units Unattended at High Heat Settings – Boilover causes smoking and greasy spilloversthat may ignite.
• Glazed Cooking Utensils – Only certain types of glass, glass/ceramic, ceramic, earthenware, or other glazed utensils are suitable for cooktop service without breaking due to the sudden change in temperature.
• Utensil Handles Should Be Turned Inward and Not Extend Over Adjacent Surface Units – To reduce the risk of burns, ignition of flammable materials, and spillage due to unintentional contact with the utensil, the handle of a utensil should be positioned so that it is turned inward, and does not extend over adjacent surface units.
• Do Not Cook on Broken Cooktop – If cooktop should break, cleaning solutions and spillovers may penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician immediately.
• Do Not Heat Unopened Food Containers – Build-up of pressure may cause container to burst and result in injury.
• Clean Cooktop With Caution – If a wet sponge or cloth is used to wipe spills on a hot cooking area, be careful to avoid steam burn. Some cleaners can produce noxious fumes if applied to a hot surface.

For units with ventilating hood –

• Clean Ventilating Hoods Frequently – Grease should not be allowed to accumulate on hood or filter.
• When flaming foods under the hood, turn the fan on.

For units with coil elements –

• Make Sure Reflector Pans or Drip Bowls Are in Place – Absence of these pans or bowls during cooking may subject wiring or components underneath to damage.
• Protective Liners – Do not use aluminum foil to line surface unit drip bowls, except as suggested in the manual. Improper installation of these liners may result in a risk of electric shock, or fire.
• Do Not Soak Removable Heating Elements – Heating elements should never be immersed in water.

For units with induction elements –

• Do not place metallic objects such as knives, forks, spoons and lids on the cooktop surface since they can get hot.

This device complies with Part 18 of the FCC Rules.
This device complies with Industry Canada ICES-001.
This induction cooktop generates and uses ISM frequency energy that heats cookware by using an electromagnetic field. It has been tested and complies with Part 18 of the FCC Rules for ISM equipment. This induction cooktop meets the FCC requirements to minimize interference with other devices in residential installation.
This induction cooktop may cause interference with television or radio reception. If interference occurs, the user should try to correct the interference by:
Relocating the receiving antenna of the radio or television.
Increasing the distance between the cooktop and the receiver.
Connecting the receiver into a different outlet.
It is the user’s responsibility to correct any interference.
NOTE: People with a pacemaker or similar medical device should use care when standing near this induction cooktop while it is on. The electromagnetic field may affect the pacemaker or similar device. Consult your doctor, or the manufacturer of the pacemaker or similar medical device for additional information about its effects with electromagnetic fields of the induction cooktop.

PARTS AND FEATURES-TOUCH-ACTIVATED CONTROLS

Cooktop 30″ (78.2 cm) Touch-Activated Electronic Control Model

1. Cooktop
2. Control panel

Control Panels
30″ (78.2 cm) Touch-Activated Electronic Control Models

1. Activation of special functions
2. Cooking level selected
3. Cooking zone ON/OFF button
4. Power adjustment buttons
5. Identifying the cooking zone
6. Quick heat button
7. Timer indicator
8. Timer buttons
9. Auto function button
10. OK/Key Lock button – 3 seconds
11. Key Lock indicator light
12. Zone selection indicator

Induction Ready Cookware

POTS AND PANS

Only use pots and pans made from ferromagnetic material which are suitable for use with induction cooktop:
A. Enamelled steel
B. Cast iron
C. Stainless steel designed for induction cooking.
To determine whether a pot is suitable, a magnet may be used to check whether pots are magnetic.
The quality and the structure of the pot base can alter cooking performance. Some indications for the diameter of the base do not correspond to the actual diameter of the ferromagnetic surface.
Some pots and pans have only a part of the bottom in ferromagnetic material, with parts in another material that is not suitable for induction cooking. These areas may heat up at different levels or with lower temperatures. In certain cases, where the bottom is made mainly of non-ferromagnetic materials, the cooktop might not recognize the pan and therefore not switch on the cooking zone.

To ensure optimum efficiency, always use pots and pans with a flat bottom that distributes the heat evenly. If the bottom is uneven, this will affect power and heat conduction.

Empty pots or pots with a thin base
Do not use empty pots or pans when the cooktop is on.
Proper sizing of pot/pan base for the different cooking areas
To ensure that the cooktop functions properly, use pots of a suitable minimum diameter.
Always use the cooking zone that best corresponds to the minimum diameter of the bottom of the pot.
Place the pot making sure it is well centered on the cooking zone in use. Use cookware about the same size as the surface cooking area. Cookware should not extend more than 1/2″ (1.3 cm) outside the area.

A. 4″ (10.2 cm) minimum
B. 6″ (15.2 cm) minimum
C. 61 ⁄4″ (15.9 cm) minimum| A. Surface cooking area
B. Cookware/canner
C. 1/2″ (1.3 cm) maximum overhang
---|---

First Time Use

POWER MANAGEMENT
At the time of purchase, the cooktop is set to the maximum possible power. Adjust the setting in relation to the limits of the electrical system in your home as described in the following paragraph.
NOTE: Depending on the power selected for the cooktop, some of the cooking zone power levels and functions (e.g. boil or quickreheating) could be automatically limited, in order to prevent the selected limit from being exceeded.
To set the power of the cooktop:
Once you have connected the device to the mains power supply, you can set the power level within 60 seconds. Press the timer “+” button for at least 5 seconds. The display shows
Press the “OK” button until the last power level selected appears.
Use the “+” and “−” buttons to select the desired power level. The
power levels available are: 4.0 kW – 6.0 kW – 7.2 kW.
Confirm by pressing “OK”.
The power level selected will stay in the memory even if the power supply is interrupted.
To change the power level, turn your wall breaker power to the cooktop off for at least 60 seconds, then turn the power back on and repeat the steps above.
If an error occurs during the setting sequence, the symbol will appear, and you will hear a beep. If this happens, repeat the operation. If the error persists, contact the After-Sales Service.
ACOUSTIC SIGNAL ON/OFF

To switch the acoustic signal on/off:

• Connect the cooktop to the power supply.
• Within the first minute, press the “Booster” button of the first scroll keypad at the top left for 5 seconds.

Only some alarms set will be deactivated.

DEMO MODE

• To switch the demo mode on and off:
  Connect the cooktop to the power supply.

• Within the first minute, press the quick heating button “Booster” of the bottom left keypad for 5 seconds (as shown below). Display will show dE..

Daily Use

WARNING
Fire Hazard
Turn off all controls when done cooking.
Failure to do so can result in death or fire.
POSITIONING
Do not cover the control panel symbols with the cooking pot.
NOTE: In the cooking zones close to the control panel, it is advisable to keep pots and pans inside the markings (taking both the bottom of the pan and the upper edge into consideration, as this tends to be larger).
This prevents excessive overheating of the keypad. When grilling or frying, use the rear cooking zones. NOTE: Do not set any items on the control panel at any time.
To Use:
Press “ON/OFF” for at least one second to turn on the desired cooking zone. A dot light and a dash “-” will be shown on display. Press the “+” or “−” button of the required cooking zone to adjust the power. At first level “5” will be shown in line with the area.
The “Booster” button can be used to select the quick heating function.
Letter “P” will appear on display.
To deactivate the cooking zones:
Select the “ON/OFF” button of the cooking zone desired.

CONTROL PANEL LOCK
To lock the settings and prevent it being switched on unintentionally, press and hold the “Key Lock” button for 3 seconds. A beep and a warning light above the symbol indicate that this function has been activated. The control panel is locked except “ON/OFF” of each cooking zone.
To unlock the controls, repeat the activation procedure.

Timer
The cooktop has a Timer. The Timer can be set in minutes up to 99 minutes.
To Use Timer:

1. Press “+” button to select the desired time.
   NOTE: Press and hold the “+” or “-” buttons for a few seconds to quickly scroll through the time.

2. After releasing the button, the timer countdown will start in 3 seconds.

3. If needed to adjust the time, press “+” button to increase the time or “-” button to decrease the time.

4. When countdown is over, timer tone will sound. The display will indicate “00” and chime will play three times.
   Then the display will turn off.

To Cancel:
Press “-” button until display shows “00” or press simultaneously “-” and “+” for 5 seconds.
AUTO
The “Auto” button activates the special functions.
Place the pot in position and turn on the cooking zone.
Press the “Auto” button. “A” will appear on the display.
The indicator for the first special feature available for the cooking zone will light up.
Select the desired special function by pressing the “Auto” button one or more times.
The function is activated once the “OK” button has been pressed to confirm.
The power level is not editable. The cooktop sets a default power level.
To deactivate the special functions, press “ON/OFF.”
If you want to change the special function press the “ON/OFF” button and repeat the procedure.
MELT
This function allows you to bring food to the ideal temperature for melting and to maintain the condition of the food without risk of burning.
This method does not damage delicate foods such as chocolate, and helps prevent food sticking to the pot/pan.
KEEP WARM
WARNING
Food Poisoning Hazard
Do not let food sit for more than one hour before or after cooking.
Doing so can result in food poisoning or sickness.

This feature allows you to keep your food at an ideal temperature, usually after cooking is complete, or when reducing liquids very slowly.
Ideal for serving foods at the perfect temperature.
SIMMER
This function is ideal for maintaining a simmering temperature, allowing you to cook food for long periods. Ideal for long-cooking recipes (rice, sauces, soups) with liquid sauces.

ASSISTED BOIL
The ideal function to manage the heating of water 8-17 cups (2 L-4 L) to a boiling temperature and help prevent over boiling during the cooking process. At the end of the heating stage, the cooktop will make a sound to alert you that it is time to move to the next cooking stage. Press the “OK” button to confirm that the food is going to be placed in the pot and the cooktop will move to the next stage. The system is able to monitor most of the cooking process, but it is always necessary to stay present while the cooktop is in use and adjust the power level, if necessary. To help reduce boiling time, the use of a lid is recommended. Follow food packaging instructions to determine the appropriate amount of water to use. For best results, it is recommended to use this optional function with the required accessory. (See Assistance or Service section to order Accessories).
ASSISTED PAN FRYING
The ideal function for preheating an empty pan or a pan with oil up to a maximum height of 3/8″ (1 cm) to the best temperature for frying. At the end of the heating stage, the cooktop will make a sound to alert you that it is time to move to the next cooking stage. The cooktop will stabalize the temperature and, if necessary, adjust to keep consistent. Press the “OK” button to confirm that the food is going to be placed in the pan then the cooktop will move to the next stage. It is best to use this function when both the pan and oil are at room temperature. It is recommended to use this optional function with the required accessory. (See Assistance or Service section to order Accessories).

POTS/PANS FOR THE ASSISTED COOKING FUNCTION
The optional Assisted Boil and optional Assisted Fry functions require an accessory pot and/or pan sold separately.
W11463464 Pot
W11463466 Frying Pan
Visit Whirlpool.com/accessories or call the Customer eXperience Center to purchase. See the Assistance or Service section for more information.

IMPORTANT:

• The sensors for the assisted cooking functions have been configured specifically for the recommended pans.
• It is important to match the size of the pan to the size of the cooking zone.
• Using pots/pans of the incorrect size or poorly positioning pans on the cooking zone may cause limited activation of the sensors.
• Pots/pans from other manufacturers may not perform well. They may heat to a temperature above or below the programmed temperature setting. If using a pan that is not the recommended accessory, monitor your cooking process closely and switch to a manual mode if necessary.
• Always keep the pot/pan centered on the element.
• It is recommended to leave the accessory stationary during the heating phase in order to obtain a more accurate control.
• Always wait for the acoustic warning before inserting the food and start from cold only with any seasoning.
• In case of repeated cooking, it is advisable not to turn off the automatic function, but to continue cooking, letting the control maintain the correct temperature.
• If possible, avoid using the assisted cooking functions when the letter “H” is present, which means the element is still hot. Let the element cool down before using this function again.
• Your unit has a built in feature to shut itself off during over voltage conditions, water spillage on the touch control, empty pan, or for extended cooking durations. If this occurs, you may turn the burner back on and resume cooking without issue.

Indicators

POT INCORRECTLY POSITIONED OR MISSING
This symbol appears if the pot is not suitable for induction cooking, is not positioned correctly or is not of an appropriate size for the cooking zone selected. If no pot is detected within 30 seconds of making the selection, the cooking zone switches off.
RESIDUAL HEAT
If “H” appears on the display, this means that the cooking zone is hot. The indicator lights up even if the zone has not been activated but has been heated due to the use of the adjacent zone, or because a hot pot has been placed on it. When the cooking zone has cooled down, the “H” disappears.

Cooking Table

POWER LEVEL| TYPE OF COOKING| LEVEL USE
(indicating cooking experience and habits)
---|---|---
Maximum power| Boost| Fast heating| Ideal for rapidly increasing the temperature of food to fast boiling in the case of water or rapidly heating cooking liquids.
8-9| Frying – boiling| Ideal for browning, starting to cook, frying deep frozen products, fast boiling.
High power| 7-8| Browning – sautéing – boiling – grilling| Ideal for sauteing, maintaining a lively boil, cooking and grilling (for a short period of time, 5-10 minutes).
6-7| Browning – cooking – stewing – sautéing – grilling| Ideal for sautéing, maintaining a light boil, cooking and grilling (for a medium period of time, 10-20 minutes), preheating accessories.
Medium power| 4-5| Cooking – stewing – sautéing – grilling| Ideal for stewing, maintaining a gentle boil, cooking (for a long period of time). Creaming pasta.
3-4| Cooking – simmering – thickening – creaming| Ideal for long-cooking recipes (rice, sauces, roasts, fish) with liquids (e.g. water, wines, broth, milk), creaming pasta.
2-3| Ideal for long-cooking recipes (less than 4 cups [1 L] in volume: rice, sauces, roasts, fish) with liquids (e.g. water, wines, broth, milk).
Low power| 1-2| Melting – defrosting – keeping food warm – creaming| Ideal for softening butter, gently melting chocolate, thawing small products and keeping just-cooked food warm (e.g. sauces, soups, minestrone).
1| Ideal for keeping just-cooked food warm, for creaming risottos and for keeping serving dishes warm (with induction-suitable accessory).
Zero power| OFF| Support surface| Cooktop in stand-by or off mode (possible end-of-cooking residual heat, indicated by an “H”).

Assisted Cooking Table

with oil (e.g. French fries).

Ceramic Glass

Cleaning off the induction cooktop before and after each use will help keep it free from stains and provide the most even heating. For more information, see “General Cleaning” section.

• Avoid storing jars or cans above the cooktop. Dropping a heavy or hard object onto the cooktop could crack the cooktop.
• To avoid damage to the cooktop, do not leave a hot lid on the cooktop. As the cooktop cools, air can become trapped between the lid and the cooktop, and the ceramic glass could break when the lid is removed.
• For foods containing sugar in any form, clean up all spills and soils as soon as possible. Allow the cooktop to cool down slightly. Then, while wearing oven mitts, remove the spills while the surface is still warm. If sugary spills are allowed to cool down, they can adhere to the cooktop and can cause pitting and permanent marks.
• To avoid scratches, do not slide cookware or bakeware across the cooktop.
• To avoid damage to the cooktop, do not allow objects that could melt, such as plastic or aluminum foil, to touch any part of the entire cooktop.
• To avoid damage to the cooktop, do not use the cooktop as a cutting board.
• Use flat-bottomed cookware for best heat conduction and energy efficiency. Cookware with rounded, warped, ribbed or dented bottoms could cause uneven heating and poor cooking results.
• Determine flatness by placing the straight edge of a ruler across the bottom of the cookware. While you rotate the ruler, o space or light should be visible between it and the cookware.
• Make sure the bottoms of pots and pans are clean and dry before using them. Residue and water can leave deposits when heated.

COOKTOP CARE

General Cleaning
IMPORTANT: Before cleaning, make sure all controls are off and the cooktop is cool. Always follow label instructions on cleaning products.
Soap, water and a soft cloth or sponge are suggested first unless otherwise noted.
Do not use a steam cleaner.
CERAMIC GLASS
Cleaning Method:
To avoid damaging the cooktop, do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover or ammonia.
• For best results, turn on key lock option to prevent the control panel from turning on while cleaning.

1. Remove food/residue with the Cooktop Scraper.
   • For best results, use the Cooktop Scraper while the cooktop is still warm but not hot to the touch. It is recommended to wear an oven mitt while scraping the warm cooktop.
   • Hold the Cooktop Scraper at approximately a 45° angle against the glass surface and scrape the residue. It will be necessary to apply pressure in order to remove the residue.
   Allow the cooktop to cool down completely before proceeding to Step 2.

2. Apply a few dime-sized drops of affresh® Cooktop Cleaner to the affected areas.• Rub affresh® Cooktop Cleaner onto the cooktop surface with the blue Cooktop Cleaning Pad. Some pressure is needed to remove stubborn stains.
   • Allow the cleaner to dry to a white haze before proceeding to Step 3.

3. Polish with a clean, dry cloth or a clean, dry paper towel.• Repeat steps 1 through 3 as necessary for stubborn or burned-on stains.

The Complete Cooktop Cleaner Kit is available for order and includes the following:

• Cooktop Scraper
• Affresh® Cooktop Cleaner
• Blue Cooktop Cleaning Pads.

See the “Accessories” section for part numbers and information on ordering.
NOTE: During the cleaning process, if the key lock is not activated, some keys may turn on. Activate the key lock function to avoid this.
Do not place any objects on the control panel at any time.
STAINLESS STEEL (on some models)
To avoid damage to stainless steel surfaces, do not use soapfilled scouring pads, abrasive cleaners, Cooktop Cleaner, steelwool pads, gritty washcloths, or abrasive paper towels.
Rub in direction of grain to avoid damaging.
Cleaning Method:

• All purpose cleaner: Rinse with clean water and dry with soft, lint-free cloth.
• Vinegar for hard water spots.

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

• Is the cooktop wired properly? See the Installation Instructions for more information.
• Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

Cooktop will not operate

• Is the cooktop control set correctly? Touch the display area on the control panel to select a cooking surface before selecting a function.
• Is the “Key Lock” Cooktop Lockout set? See “Key Lock” section.
• Has the cooktop turned off by itself? The power off key was unintentionally touched. Press power key again. Reset the cooktop.

Excessive heat around cookware on cooktop

• Is the cookware the proper size? Use cookware about the same size as the surface cooking area. Cookware should not extend more than 1/2″ (1.3 cm) outside the cooking area.

Cooktop cooking results not what expected

• Is the proper cookware being used? See “Cookware” section.
• Is the cooktop control set to the proper heat level? See “Function” section.
• Is the cooktop level? Level the cooktop. See the Installation Instructions.

Display shows messages

• Is the display flashing “F” and numbers? If “F” and a number are alternately flashing on the display, refer to the  following table for possible solutions.

The cookware is not well positioned on the cooking zone, or it is not compatible with one or more cooking zones.| Press On/Off button twice to remove the FOE1 code and restore the functionality of the cooking zone. Then, try to use the cookware with a different cooking zone, or use different cookware.
FOEA| The control panel switches off because of excessively high temperatures.| The internal temperature of electronic parts is too high.| Wait for the cooktop to cool down before using it again.
FOE2, FOE4, FOE6, FOES, FOEC, Fl E1, F6E1, F7E5, F7E6| Disconnect the cooktop from the power supply.
Wait a few seconds then reconnect the cooktop to the power supply.
If the problem persists, call the service center and specify the error code that appears on the display.
d E
[when the cooktop is off]| The cooktop does not switch heat up.
The functions do not come on.| DEMO MODE on.| Follow the instructions in the “DEMO MODE” paragraph.
e.g. BOIUNG : | The cooktop does not allow a special function to be activated.| The power regulator limits the power levels in accordance with the maximum value set for the cooktop.| See paragraph “Power management”.
e.g.
[Power level lower than level
requested]| The cooktop automatically sets a minimum power level to ensure that the cooking zone can be used.| The power regulator limits the power levels in accordance with the maximum value set for the cooktop.| See paragraph “Power management”.

Operational cooktop sounds

• Is there a low humming? This occurs when cooking at high power. The cause of this is the amount of energy that is transmitted from the appliance to the cookware. This sound will quiet or go away when the power is turned down.
• Is there a crackling? This sound occurs when cookware is used that consists of different materials. The noise is caused by vibrations in the joint faces between the different layers. It may change depending on the amount and type of food being cooked.
• Is there a fan noise? The electronics require a controlled temperature in order to function reliably. The cooktop is fitted with a fan that runs at various speeds according to the temperature detected. The fan may also continue to run even after the cooktop has been switched off, if the temperature it detects is too high.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information willhelp us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new Whirlpool appliance.
To locate factory specified parts in your area, call us or your nearest Whirlpool designated service center.

In the U.S.A.
Call the Customer eXperience Center toll-free: 1-866-698-2538or visit our website at www.whirlpool.com.
Our consultants provide assistance with:

• Features and specifications on our full line of appliances.
• Installation information.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
• Referrals to local dealers, repair parts distributors and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in the United States. To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance
If you need further assistance, you can write to Whirlpool with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

In Canada
Call the Whirlpool Canada LP Customer eXperience Center toll-free: 1-800-807-6777 or visit our website at www.whirlpool.ca.
Our consultants provide assistance with:

• Features and specifications on our full line of appliances.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Referrals to local dealers, repair parts distributors and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in Canada.

For further assistance
If you need further assistance, you can write with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Centre 200 – 6750 Century Ave.
Mississauga, ON L5N 0B7
Please include a daytime phone number in your correspondence.
Accessories
Pot for Boiling Assisted Cooking function
Order Part Number W11463464
Pan for Frying Cooking function
Order Part Number W11463466
Cooktop Cleaner
(ceramic glass models)
Order Part Number 31434
Cooktop Protectant
(ceramic glass models)
Order Part Number 31463
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number 31462
All Purpose Appliance Cleaner
Order Part Number 31682

®/™ ©2023 All rights reserved. Used under license in Canada.
W11362923G

References

• Home Appliance Parts & Accessories | Whirlpool
• Shop Kitchen Appliances: Washing Machines, Dryers & More | Whirlpool
• Shop Kitchen Appliances: Washing Machines, Dryers & More | Whirlpool
• Home, Kitchen & Laundry Appliances & Products | Whirlpool

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