DELL P3424WE Computer Monitor User Guide

June 13, 2024
Dell

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DELL P3424WE Computer Monitor

DELL-P3424WE-Computer-Monitor-product

Product Information

The firmware update tool is an application used to update the firmware of the monitor. It ensures that the monitor is running on the latest software version, improving performance and adding new features.

Firmware Update Pre-requisites:

  1. The monitor must be connected to a power source during the firmware updating process.
  2. Ensure that there is only ONE video input source (DisplayPort, HDMI, or USB Type-C) connected from the computer to the monitor. Disconnect all other video cables.
  3. Connect the USB upstream cable or USB Type-C cable directly between the monitor and your computer. Do not use any other device in between.
  4. Disconnect all other monitors from the notebook or desktop to update firmware on a single monitor.
  5. It is recommended to update the firmware using a notebook as the monitor screen may go blank during the process.
  6. Do not unplug the USB upstream cable or USB Type-C cable until the updating process finishes.
  7. Disable sleep mode before launching the firmware update.
  8. Update one monitor at a time. Do not conduct firmware update on multiple monitors simultaneously.

Installation:

  1. Download the pkg file (e.g. Dell_P3424WE_FWUpdate_M2B102_macOS.pkg) and double-click it to launch the installer.
  2. Follow the installation steps and input the administrator password if required.
  3. The Firmware Update Utility will be launched automatically after the installation completes.

Updating Firmware:

  1. The utility will initialize for device status.
  2. For macOS 10.15 Catalina or later versions, the Security & Privacy setting dialogue will open automatically. Enable privacy permission for firmwareupdater.
  3. The utility will load the firmware file automatically. Alternatively, you can select your file manually.
  4. Click Update to start the firmware update process.
  5. Once the updating process is completed, follow the on-screen instructions to restart your monitor.
  6. The update may take up to 12 minutes. Do not power off or disconnect the cable during the update.

Troubleshooting:
If you experience problems during or after the update, refer to the following table for possible solutions:

Error Possible Solutions
File permission error Close the Monitor Firmware Update Utility, turn off the

monitor, re-plug the power cord, turn on the monitor, and try
updating again.
Monitor not detected| Close the Monitor Firmware Update Utility, turn off the
monitor, re-plug the power cord, turn on the monitor, and try
updating again.
Write protection error| Close the Monitor Firmware Update Utility, turn off the
monitor, re-plug the power cord, turn on the monitor, and try
updating again.
Flash erase error| Close the Monitor Firmware Update Utility, turn off the
monitor, re-plug the power cord, turn on the monitor, and try
updating again.
Update error| Close the Monitor Firmware Update Utility, turn off the
monitor, re-plug the power cord, turn on the monitor, and try
updating again.
Monitor firmware checksum error| Close the Monitor Firmware Update Utility, turn off the
monitor, re-plug the power cord, turn on the monitor, and try
updating again.

Overview

Firmware update tool is an application used to update monitor firmware.

Firmware Update Pre-requisites

  1. The monitor must be connected to a power source during the firmware updating process.

  2. Make sure there is only ONE video input source, e.g. DisplayPort, HDMI, or USB Type-C, from the computer to the monitor.
    NOTE: Ensure that all other video cables between the monitor and the computer are unplugged.

  3. Connect the USB upstream cable or USB Type-C cable directly between the monitor and your computer. Do not use any other device between this connection.

    • NOTE: Ensure that other USB cables and USB devices between the monitor and the computer are unplugged.
    • NOTE: Disconnect all other monitors from the notebook or desktop. This will ensure that only one display is connected while conducting firmware update.
    • NOTE: It is recommended to update the firmware with a notebook as the monitor screen may go blank during the firmware update process.DELL-P3424WE-Computer-Monitor-FIG- \(2\)
    • NOTE: Do not unplug the USB upstream cable or USB Type-C cable till the updating process finishes.
    • NOTE: Please disable sleep mode before you launch the firmware update.
    • NOTE: Update one monitor at a time. Do not conduct firmware update on multiple monitors at a given time.

Installation

  1. Download the pkg file (e.g. Dell_P3424WE_FWUpdate_M2B102_macOS.pkg) and double-click it to launch the installer.
  2. Follow the installation steps and input the administrator password if required.DELL-P3424WE-Computer-Monitor-FIG- \(3\)
  3. The Firmware Update Utility will be launched automatically after the installation completes.

Updating firmware

  1. Initializing for device status.

  2. For macOS 10.15 Catalina or later versions, Security & Privacy setting dialogue is opened automatically. Please enable privacy permission for firmwareupdater.DELL-P3424WE-Computer-Monitor-FIG- \(6\)
    If Accessibility permission is not granted, the following message appears. Press close to exit firmwareupdater and monitor firmware update will not proceed.DELL-P3424WE-Computer-Monitor-FIG- \(7\)

  3. The utility will load the firmware file automatically. Or, you can select your file manually by clicking and navigating to the UPG firmware file.

  4. Click Update. The utility will start updating the new firmware.

  5. Once the updating process is completed, please follow the on-screen instructions to restart your monitor.

    • NOTE: Update takes up to 12 minutes. Do not power off or disconnect cable while updating.
    • NOTE: If you experience problems during or after update, refer to Troubleshooting

Troubleshooting

Errors Possible Solutions
File permission error •   Try saving the firmware file in another location.

•   Check if the firmware file has read permission.

•   Check if you have owner rights for the firmware file.

•   Or, run this utility with administrator privileges.

Monitor not detected| •   Follow Firmware Update Pre-requisites to check if the power and USB cables are properly connected to your computer and reopen the Monitor Firmware Update Utility.

•   In USB of the OSD menu, make sure the USB port is set to the corresponding input signal.

Write protection error| Re-try updating with the following steps:
Flash erase error| 1 Close the Monitor Firmware Update Utility.
Update error| 2 Turn off the monitor by pressing the power button.

3 Re-plug the power cord.

Monitor firmware checksum error| 4 Turn on the monitor.

5 Try updating again with the Monitor Firmware Update Utility.

USB device inactive after new firmware installation.| Re-try the updating steps from 1 to 4 as stated above.
A warning message appears: “Firmware update was not completed. Please update the monitor firmware again.”| Re-try updating the monitor’s firmware. Do not turn off the ISP tool until the update is complete.

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