Safescan 2210 Money Counter Machine User Manual

Safescan 2210 Money Counter Machine

INTRODUCTION

Thank you for purchasing a Safescan 2200-series banknote counter. This user manual will help you to get started with your Safescan banknote counter and describe the setup and operating procedures. We recommend that before using the device you carefully read these operating instructions.

PACKAGE CONTENTS

The retail box contains the following items:

• Safescan 2210 / 2250 Banknote Counter
• Power cord(s)*
• Maintenance kit
• User Manual

PRODUCT

FRONT/BACK

1. Hopper with adjustable guides
2. Front panel (display/buttons)
3. Stacker
4. Power connection
5. On/Off switch
6. Hopper adjustment wheel
7. RJ12 port for external display connection
8. Power cord(s)*
9. Maintenance kit

depending on model/country specification

AVAILABLE ACCESSORIES

Safescan Cleaning Cards for banknote counters (pack of 20 cards), part number 136-0546. See www.safescan.com for details

SAFESCAN 2210 / 2250: FEATURES

| BANKNOTE FEATURE DETECTION
---|---
UV features| MG features| UV and MG features| SIZE (height)

Safescan 2210

| •| —| —| •

Safescan 2250

| •| •| •| •

BUTTONS AND OPERATION

Short press Long press (3 seconds)

1. Start counting / Confirm sensitivity level selection Select automatic or manual start

2. Clear the number of counted banknotes Reset the device to default settings

3. Add function on/off Enter thickness sensitivity adjustment menu

4. Increase input value by 1

5. Decrease input value by 1

6. UV feature detection on/off Enter UV sensitivity level adjustment menu

7. Safescan 2210: Select auto or manual start
   Safescan 2250: MG feature detection on/off Enter MG sensitivity level adjustment menu (Safescan 2250)

8. Batch function on/off / set batch number Enter banknote height sensitivity level adjustment menu

GETTING STARTED

1. Place the device on a flat and stable surface.
2. Connect the banknote counter to the mains outlet using the supplied power cord.
3. Switch on the banknote counter by pushing the power switch at the back in the “1” position.
4. Default banknote feature detection settings: Safescan 2210: UV, 2250: UV, and MG. These can be switched on or off by pressing the UV and/or MG button.
   ( Safescan 2250 only)

READY FOR COUNTING

The machine is now ready for basic counting. More advanced settings are described in the next chapters of this manual.

COUNTING BANKNOTES

1. AUTO START / MANUAL START. The default setting is “AUTO” – the machine will start counting once banknotes have been placed in the hopper. You can choose whether you want the device to start counting automatically or manually (counting starts after pressing the [START] button). Safescan 2210: press the AUTO button to activate/de-activate the auto start function. This will be shown in the display.
   Safescan 2250: press the START button for 3 seconds to activate/de- activate the auto start function.

2. Start counting banknotes by placing the banknotes in the center of the hopper as shown in fig. 1, then flip them backwards as shown in Fig. 2. Use the hopper guides to keep the banknotes centered.
   PLEASE NOTE The banknotes have to be sorted per denomination before counting.

3. The number of banknotes is shown clearly after the count has finished.

4. Once you count a second stack of banknotes or re-count the first stack, the number of notes of the previous count will be shown under CHECK in the display. To set this quantity to zero, press CLR.

ERROR MESSAGES DURING A COUNT

Once the machine detects a problem with a banknote, it will stop counting and show a clear message including the type of issue. The error concerns the last counted banknote in the stacker. The following messages are possible:

1. There is a problem with the UV features.
2. There is a problem with the magnetic features (Safescan 2250 only)
3. A banknote with a different thickness has been detected, or banknotes may be stuck together (“double note detection”)
4. A banknote with a different height than the first counted banknote has been detected (minimum difference 5mm)
5. A banknote with a different width than the first counted banknote has been detected (“half note detection”)
6. The banknote has gone through the machine in a skewed position (not fed straight inside the machine).

ADD AND BATCH FUNCTIONS

1. ADD
   The ADD function enables you to count cumulatively. Once you remove a stack of counted banknotes and add a new stack, these quantities will be added to the total count. The function can be activated by pressing the ADD button. The indicator in the display will light up.

2. BATCH.
   The BATCH function enables you to create equal stacks of a pre-set number of banknotes. The counter will stop counting when the set batch number has been reached. You can set the batch number as follows:

   • Press the BATCH button to activate the function. The indicator in the display lights up, including 2 blinking arrows.
   • Navigate through the pre-set batch numbers by pressing the BATCH button again. The sequence is 100 > 50 > 20 > 10 > Batch off.
   • Use the arrow keys to increase or decrease the batch number by 1 piece, starting from the number that is shown. When the display shows ‘100’, you can go to 101, 102, etc. by pressing and to 99, 98, etc. by pressing
   • Confirm the batch number by pressing the START key. After this, the set batch number will remain visible on the screen.

ADJUSTING COUNTERFEIT DETECTION SETTINGS

Your banknote counter has already been pre-configured with the optimal counterfeit detection settings. On rare occasions, it could be required to manually adjust the sensitivity of one or more counterfeit detection settings.

NOTE: only adjust these settings when being advised to do so by a Safescan technical expert.

The sensitivity of the detection features can be adjusted via the menu. The following settings can be made:

1. UV
   Pressing the UV button for 3 seconds will activate the UV sensitivity level menu. The default level is shown, including 2 blinking arrows. See (5) for the adjustment procedure.

2. MG
   Safescan 2250 only: Pressing the MG button for 3 seconds will activate the MG sensitivity level menu. The default level is shown, including 2 blinking arrows. See (5) for the adjustment procedure.

3. HEIGHT
   Pressing the BATCH button for 3 seconds will activate the HEIGHT sensitivity level menu. The default level is shown, including 2 blinking arrows. See (5) for the adjustment procedure.

4. THICKNESS
   Press the ADD button for 3 seconds to activate the THICKNESS sensitivity level menu. The default level is shown, including 2 blinking arrows. See (5) for the adjustment procedure.

5. LEVEL ADJUSTMENT
   Adjust the sensitivity level to a higher or lower level with the ARROW keys.

6. CONFIRM SELECTION
   Press START to confirm the set level.

RESET TO DEFAULT FACTORY SETTINGS

To return to factory default settings: Press and hold [CLR]. The machine will sound a “beep” to confirm that the factory default settings have been restored.

TROUBLESHOOTING

• The integrated UV features of banknotes may become weaker when a banknote is old / heavily used or when it has accidentally been washed with the laundry.

| •  Count the banknote again to double-check if the problem persists.

•  Make sure that the device is not under a direct strong light source since this may disrupt the UV sensors.

•  Clean the sensors and remove any dust that may have accidentally blocked the sensors.

•  If the banknote is in fact genuine, lower the UV sensitivity level and count the banknote again.

E2 (MG) error message| • The banknote is a suspected counterfeit.

• Some currencies are known to have very weak MG features in certain banknote denominations, which are almost impossible to detect.

• Some currencies may not have MG features integrated at all.

| •  Count the banknote again to double-check if the problem persists.

•  Clean the magnetic sensors with a banknote cleaning card.

•  If the banknote is in fact genuine, lower the MG sensitivity level and count the banknote again.

Size detection does not work| • All banknotes within the counted currency are of the same height (for example USD, CHF, CAD, AUD, HUF)

• The difference in height between the various denominations may be too little to detect (must be a minimum 5 mm)

|
E6 (Skewed note) error message shows| The banknotes are not being fed straight through the machine.| Ensure the banknotes are placed neatly and are inserted centered on the hopper. Use the hopper guides to center the banknotes and when counting a large stack of banknotes, guide the notes also with your hands during counting.
EA0 ~ EA5

errors on startup

| Ensure that there are no banknotes present in the stacker (EA2 error) and/or that no banknotes or other objects are blocking any internal parts of the machine. When the error

the message remains, contact Safescan technical support for assistance.

|

HOPPER ADJUSTMENT WHEEL

When thickness counting errors occur frequently, or when banknotes are not being fed smoothly through the machine, it may be necessary to adjust the hopper adjustment wheel. This wheel controls the thickness distance of the banknotes. The position of the hopper wheel has already been set in optimal position in the factory. However, due to the nature of some banknotes, an adjustment may be required to ensure optimal feeding.

• When the banknotes are not being counted smoothly: increase the note thickness distance by turning the adjustment wheel clockwise (+).
• When counting errors like “thickness” (double notes) or “skewed notes” occur, decrease the note thickness distance by turning the sensitivity wheel anti-clockwise (-).

PLEASE NOTE: Since the adjustment wheel is very sensitive, only make minor adjustments.

MAINTENANCE

The Safescan 2210 / 2250 is a high-precision device. To ensure that operation and reliability remain at an optimal level, it is important to clean the machine frequently. Use an air duster to remove dust and dirt. Clean the stacker with the included dry brush. Use a banknote cleaning card (available as an option) to clean the inner parts of the device.

IMPORTANT: Prevent at all times foreign objects like coins, staples, or paperclips accidentally entering the mechanism since this will lead to the device malfunctioning.

CLEANING YOUR BANKNOTE COUNTER

To clean the internal parts and sensors of the device:

1. OPEN THE COVER BY MOVING THE FRONT PANEL FORWARD
2. LIFT UP THE HANDLE
3. REMOVE THE HOPPER GUIDE ASSEMBLY
4. CLEAN THE SENSORS AND THE ROTATION WHEELS CAREFULLY WITH A DRY BRUSH OR AIR DUSTER

THE USE OF BANKNOTE COUNTER CLEANING CARDS (OPTION)

You can also use the Safescan banknote counter cleaning cards (part no. 136-0546) to clean the roller wheels and magnetic sensors.

TECHNICAL SPECIFICATIONS

• Supported currencies: All currencies
• Counting speed: 1000 banknotes/minute
• Banknote feature detection: UV features, MG features (Safescan 2250 only), Size (height), Thickness
• Banknote size range: 50 x 110 mm ~ 90 x 180 mm
• Hopper capacity: 300 notes
• Stacker capacity: 200 notes
• Power: AC 220-240V / 50-60Hz. US model: AC 120V / 60Hz
• Power consumption: 60W
• Dimensions: 29.2 x 24.6 x 17.8 cm / 11.5 x 9.7 x 7 inch
• Weight: 5.7 kg / 12.5 lbs
• Operating Temperature: 0 ~ 40°C

WARRANTY

See www.safescan.com for the warranty procedure.

• This product is in compliance with the essential requirements and other relevant provisions of the applicable European directives. The Declaration of Conformity (DoC) is available via www.safescan.com.
• If you want to dispose of the device, take it to a recycling center. Never throw away electrical products with the household trash.

DO YOU HAVE QUESTIONS OR NEED TECHNICAL ASSISTANCE?

Our support team is available by phone during office hours (GMT +1 timezone) or by e-mail to answer any questions you may have regarding the usage of your Safescan device. See www.safescan.com for details. When calling or e-mailing our support center, always make sure you have the following information at hand: model number, part number, serial number (see product sticker at the bottom of the device), software version number (shown at startup of the device), and date of purchase.

SAFESCAN® is a registered trademark of Solid Control Holding B.V.

No part of this manual may be reproduced in any form, by print, copy, or in any other way without prior written permission of Solid Control Holding B.V. Solid Control Holding B.V. reserves all intellectual and industrial property rights such as any and all of their patent, trademark, design, manufacturing, reproduction, use, and sales rights. All information in this manual is subject to change without prior notice. Solid Control Holding B.V. is not liable and/or responsible in any way for the information provided in this manual.

• www.safescan.com
• info@safescan.com

FREQUENTLY ASKED QUESTIONS

What is the Safescan 2210 Money Counter Machine?

The Safescan 2210 is a money counter machine designed for counting and verifying banknotes quickly and accurately.

What types of banknotes can I count with this machine?

You can typically count various types of banknotes, including different denominations and currencies.

What is the counting speed of the Safescan 2210 Money Counter Machine?

This money counter machine is designed for high-speed counting, processing banknotes rapidly, often measured in notes per minute.

Is it compatible with different currencies and denominations?

Yes, it is typically compatible with multiple currencies and can count different denominations within a currency.

Does it come with counterfeit detection features?

Yes, the Safescan 2210 often includes counterfeit detection features to identify fake or counterfeit banknotes.

Is this money counter suitable for businesses and financial institutions?

Yes, it is suitable for businesses, banks, and financial institutions that need to efficiently count and verify large volumes of banknotes.

What is the size and portability of the Safescan 2210 Money Counter Machine?

It is typically a compact and portable money counter, making it suitable for various environments, including banks and retail stores.

Can I export counting results to external devices or software?

Some versions may allow you to export counting results to external devices or software for record-keeping and reconciliation.

Is there a warranty provided with the Safescan 2210 Money Counter Machine?

The warrantie typically range from 1 year to 2 years.

Can I adjust the counting settings for different currencies or denominations?

Yes, it often offers adjustable settings to optimize counting for different currencies and denominations.

Is there a feature for detecting torn or damaged banknotes?

Some models may include features to detect torn or damaged banknotes during the counting process.

What file formats can be used for saving counting results?

The money counter typically provides counting results as a numerical total and does not save results in file formats.

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