hp M225dn LaserJet Pro MFP Printer User Guide

June 13, 2024
HP

M225dn LaserJet Pro MFP Printer

Product Information:

The LaserJet Pro MFP M225 and M226 are multifunction printers
manufactured by HP. They are designed for both home and office use.
The printers come in different models: M225dn, M225rdn, M226dn,
M225dw, and M226dw. The product dimensions are as follows:

  • M225dn: Height – 371 mm, Depth – 408 mm, Width – 443 mm, Weight
    (with toner cartridge) – 11.0 kg

  • M226dn: Height – 371 mm, Depth – 408 mm, Width – 443 mm, Weight
    (with toner cartridge) – 11.0 kg

  • M225rdn: Height – 371 mm, Depth – 408 mm, Width – 443 mm,
    Weight (with toner cartridge) – 11.1 kg

  • M225dw: Height – 371 mm, Depth – 408 mm, Width – 443 mm, Weight
    (with toner cartridge) – 11.0 kg

  • M226dw: Height – 371 mm, Depth – 408 mm, Width – 443 mm, Weight
    (with toner cartridge) – 11.0 kg

The printers support automatic duplex printing and have various
paper handling features such as a priority input tray (Tray 1) with
a capacity of 10 sheets, a main input tray (Tray 2) with a capacity
of 250 sheets, and a standard output bin with a capacity of 100
sheets. They are compatible with multiple operating systems
including Windows XP, Windows Vista, Windows 7, Windows 8, Windows
8.1, and Windows Server.

Product Usage Instructions:

  1. Hardware Setup:

    • Unbox the printer and remove all packaging materials.
    • Place the printer on a flat, stable surface.
    • Connect the power cord to the printer and a power outlet.
    • Insert the toner cartridge into the printer.
    • Load paper into the main input tray (Tray 2).
    • Connect the printer to your computer using a USB cable or set
      it up wirelessly.
  2. Software Installation:

    • Visit the HP support website at www.hp.com/support/ljMFPM225 or
      www.hp.com/support/ljMFPM226.

    • Download the necessary software and drivers for your operating
      system.

    • Run the installation file and follow the on-screen instructions
      to complete the software installation.

  3. Printing, Scanning, and Copying:

    • To print a document, open the document on your computer and
      select the printer as the printing device. Adjust any print
      settings if necessary and click “Print”.

    • To scan a document, place it on the scanner glass or load it
      into the automatic document feeder (if available). Open the
      scanning software on your computer and select the scan settings.
      Start the scan process and save the scanned document.

    • To make copies of a document, place it on the scanner glass or
      load it into the automatic document feeder (if available). Use the
      printer’s control panel to select the number of copies and any
      other copy settings. Press the copy button to start the copying
      process.

  4. Troubleshooting:

    • If you encounter any issues with the printer, refer to the user
      guide or visit the HP support website for troubleshooting
      steps.

    • You can also join support forums to seek assistance from other
      users or contact HP customer support for further help.

LaserJet Pro MFP M225, M226
User Guide

M225dn M225rdn M226dn

M225dw M226dw

www.hp.com/support/ljMFPM225 www.hp.com/support/ljMFPM226

Search

Search

HP LaserJet Pro MFP M225, M226
User Guide

Search

Copyright and License
© 2014 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: CF484-90901
Edition 1, 10/2014

Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.
Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don’t steal music.
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open Group.

Search

Table of contents

1 Product introduction ……………………………………………………………………………………………………………………. 1 Product comparison ……………………………………………………………………………………………………………………………. 2 Power consumption, electrical specifications, and acoustic emissions …………………………………….. 5 Operating-environment specifications ………………………………………………………………………………….. 5 Product views …………………………………………………………………………………………………………………………………….. 6 Product front view ………………………………………………………………………………………………………………. 6 Product back view ………………………………………………………………………………………………………………. 7 Control-panel views ……………………………………………………………………………………………………………. 8 M225dn, M225rdn, and M226dn control panel ………………………………………………………. 8 M225dw and M226dw control panel …………………………………………………………………… 10 Product hardware setup and software installation ……………………………………………………………………………….. 12
2 Paper trays ………………………………………………………………………………………………………………………………. 13 Supported paper sizes and types ………………………………………………………………………………………………………… 14 Supported paper sizes ………………………………………………………………………………………………………. 14 Supported paper types ……………………………………………………………………………………………………… 16 Load the priority input tray (Tray

  1. …………………………………………………………………………………………………….. 17 Load the main input tray (Tray
  2. ………………………………………………………………………………………………………… 19
    3 Parts, supplies, and accessories ……………………………………………………………………………………………………. 23 Order parts, accessories, and supplies ………………………………………………………………………………………………… 24 Ordering …………………………………………………………………………………………………………………………… 24 Supplies and accessories …………………………………………………………………………………………………… 24 Replace the toner cartridge ………………………………………………………………………………………………………………… 25
    4 Print ……………………………………………………………………………………………………………………………………….. 29 Print tasks (Windows) ………………………………………………………………………………………………………………………… 30 How to print (Windows) ……………………………………………………………………………………………………… 30 Automatically print on both sides (Windows) ………………………………………………………………………. 32 Manually print on both sides (Windows) ……………………………………………………………………………… 33 Print multiple pages per sheet (Windows) …………………………………………………………………………… 34

ENWW

iii

Search

Select the paper type (Windows) ………………………………………………………………………………………… 35 Additional print tasks ………………………………………………………………………………………………………… 35 Print tasks (Mac OS X) ………………………………………………………………………………………………………………………… 36 How to print (OS X) ……………………………………………………………………………………………………………. 36 Automatically print on both sides (OS X) ……………………………………………………………………………… 36 Manually print on both sides (OS X) …………………………………………………………………………………….. 36 Print multiple pages per sheet (OS X) ………………………………………………………………………………….. 37 Select the paper type (OS X) ………………………………………………………………………………………………. 37 Additional print tasks ………………………………………………………………………………………………………… 37 Set up HP Wireless Direct Printing ………………………………………………………………………………………………………. 38 Mobile printing ………………………………………………………………………………………………………………………………….. 39 HP ePrint via email ……………………………………………………………………………………………………………. 39 HP ePrint software ……………………………………………………………………………………………………………. 40 AirPrint …………………………………………………………………………………………………………………………….. 40 Use walk-up USB printing (dw models only) …………………………………………………………………………………………. 41
5 Copy ……………………………………………………………………………………………………………………………………….. 43 Make a copy ……………………………………………………………………………………………………………………………………… 44 Copy on both sides (duplex) ……………………………………………………………………………………………………………….. 45 Copy on both sides automatically ……………………………………………………………………………………….. 45 Copy on both sides manually ……………………………………………………………………………………………… 45
6 Scan ……………………………………………………………………………………………………………………………………….. 47 Scan by using the HP Scan software (Windows) ……………………………………………………………………………………. 48 Scan by using the HP Scan software (Mac) …………………………………………………………………………………………… 49 Set up Scan to E-mail (touchscreen models only) …………………………………………………………………………………. 50 Introduction ……………………………………………………………………………………………………………………… 50 Use the Scan to E-Mail Wizard (Windows) ……………………………………………………………………………. 50 Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ……………………….. 50 Set up the Scan to Email feature via the HP Embedded Web Server (OS X) ……………………………… 51 Set up Scan to Network Folder (touchscreen models only) ……………………………………………………………………. 54 Introduction ……………………………………………………………………………………………………………………… 54 Use the Scan to Network Folder Setup Wizard (Windows) ……………………………………………………… 54 Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) …………. 54 Set up the Scan to Network Folder feature via the HP Embedded Web Server (OS X) ……………….. 55 Scan to a USB flash drive (touchscreen models only) ……………………………………………………………………………. 57 Scan to email (touchscreen models only) …………………………………………………………………………………………….. 58 Scan to a network folder (touchscreen models only) …………………………………………………………………………….. 59

iv

ENWW

Search

7 Fax …………………………………………………………………………………………………………………………………………. 61 Set up to send and receive faxes …………………………………………………………………………………………………………. 62 Before starting …………………………………………………………………………………………………………………. 62 Step 1: Identify the phone connection type …………………………………………………………………………. 62 Step 2: Set up the fax ………………………………………………………………………………………………………… 63 Dedicated phone line ………………………………………………………………………………………… 63 Shared voice/fax line ………………………………………………………………………………………… 64 Shared voice/fax line with an answering machine ……………………………………………….. 65 Step 3: Configure the fax time, date, and header …………………………………………………………………. 67 HP Fax Setup Wizard …………………………………………………………………………………………. 67 Product control panel ……………………………………………………………………………………….. 67 HP Device Toolbox ……………………………………………………………………………………………. 68 HP Embedded Web Server …………………………………………………………………………………. 68 Step 4: Run a fax test ………………………………………………………………………………………………………… 68 Step 5 (Optional): Configure settings for receiving digital faxes (Windows) …………………………….. 69 Send a fax ………………………………………………………………………………………………………………………………………… 70 Fax from the flatbed scanner …………………………………………………………………………………………….. 70 Fax from the document feeder …………………………………………………………………………………………… 70 Send a fax using the HP software (Windows) ……………………………………………………………………….. 72
8 Manage the product ……………………………………………………………………………………………………………………. 73 Use HP Web Services applications (touchscreen models only) ……………………………………………………………….. 74 Change the product connection type (Windows) …………………………………………………………………………………… 75 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ……………. 76 Advanced configuration with HP Utility for Mac OS X …………………………………………………………………………….. 79 Open HP Utility …………………………………………………………………………………………………………………. 79 HP Utility features …………………………………………………………………………………………………………….. 79 Configure IP network settings …………………………………………………………………………………………………………….. 81 Printer sharing disclaimer ………………………………………………………………………………………………….. 81 View or change network settings ……………………………………………………………………………………….. 81 Rename the product on a network ……………………………………………………………………………………… 81 Manually configure IPv4 TCP/IP parameters from the control panel ………………………………………. 82 HP Web Jetadmin ………………………………………………………………………………………………………………………………. 83 Product security features …………………………………………………………………………………………………………………… 84 Set or change the product password using the HP Embedded Web Server ……………………………… 84 Economy settings ……………………………………………………………………………………………………………………………… 85 Print with EconoMode ……………………………………………………………………………………………………….. 85 Configure the Sleep/Auto Off After setting ………………………………………………………………………….. 85 Update the firmware …………………………………………………………………………………………………………………………. 87 Method one: Update the firmware using the control panel ……………………………………………………. 87 Method two: Update the firmware using the Firmware Update Utility …………………………………….. 88

ENWW

v

Search

9 Solve problems …………………………………………………………………………………………………………………………. 89 Customer support ……………………………………………………………………………………………………………………………… 90 Control panel help system (touchscreen models only) ………………………………………………………………………….. 91 Restore the factory-set defaults ………………………………………………………………………………………………………… 92 A Cartridge is low or Cartridge is very low message displays on the product control panel ……………………….. 93 Enable or disable the Very Low settings ……………………………………………………………………………… 93 Product does not pick up paper or misfeeds ………………………………………………………………………………………… 95 The product does not pick up paper ……………………………………………………………………………………. 95 The product picks up multiple sheets of paper …………………………………………………………………….. 95 The document feeder jams, skews, or picks up multiple sheets of paper ……………………………….. 95 Clean the pickup rollers and separation pad in the document feeder ……………………………………… 96 Clear jams ………………………………………………………………………………………………………………………………………… 98 Jam locations …………………………………………………………………………………………………………………… 98 Experiencing frequent or recurring paper jams? …………………………………………………………………… 98 Clear jams in the document feeder …………………………………………………………………………………….100 Clear jams in the toner-cartridge area ………………………………………………………………………………. 102 Clear jams in the output bin ………………………………………………………………………………………………105 Clear jams in the duplexer ……………………………………………………………………………………………….. 108 Improve print quality ………………………………………………………………………………………………………………………..110 Print from a different software program …………………………………………………………………………… 110 Set the paper-type setting for the print job ………………………………………………………………………..110 Check the paper-type setting (Windows) ……………………………………………………………110 Check the paper type setting (OS X) …………………………………………………………………..111 Check the toner-cartridge status ……………………………………………………………………………………… 111 Clean the product …………………………………………………………………………………………………………….111 Print a cleaning page ………………………………………………………………………………………. 111 Check the scanner glass for dirt and smudges …………………………………………………… 112 Inspect the toner cartridge for damage …………………………………………………………………………….. 112 Check the paper and printing environment …………………………………………………………………………113 Use paper that meets HP specifications ……………………………………………………………. 113 Check the product environment ………………………………………………………………………..113 Check other print job settings ……………………………………………………………………………………………113 Check the EconoMode settings ………………………………………………………………………… 113 Try a different print driver ……………………………………………………………………………………………….. 115 Improve copy and scan quality …………………………………………………………………………………………………………. 116 Check the scanner glass for dirt and smudges …………………………………………………………………….116 Check the paper settings …………………………………………………………………………………………………. 116 Optimize for text or pictures ……………………………………………………………………………………………. 116 Edge-to-edge copying …………………………………………………………………………………………………….. 117 Clean the pickup rollers and separation pad in the document feeder …………………………………….118 Improve fax image quality ……………………………………………………………………………………………………………….. 119

vi

ENWW

Search

Check the scanner glass for dirt or smudges ……………………………………………………………………… 119 Check the send-fax resolution setting ………………………………………………………………………………. 119 Check the lightness/darkness setting ……………………………………………………………………………….. 119 Check the Error Correction setting ……………………………………………………………………………………. 120 Check the Fit-to-Page setting …………………………………………………………………………………………… 121 Clean the pickup rollers and separation pad in the document feeder ……………………………………. 121 Send to a different fax machine ……………………………………………………………………………………….. 122 Check the sender’s fax machine ……………………………………………………………………………………….. 122 Solve wired network problems …………………………………………………………………………………………………………. 123 Poor physical connection …………………………………………………………………………………………………. 123 The computer is using the incorrect IP address for the product …………………………………………… 123 The computer is unable to communicate with the product ………………………………………………….. 123 The product is using incorrect link and duplex settings for the network ……………………………….. 124 New software programs might be causing compatibility problems ……………………………………… 124 The computer or workstation might be set up incorrectly …………………………………………………… 124 The product is disabled, or other network settings are incorrect …………………………………………. 124 Solve wireless network problems ……………………………………………………………………………………………………… 125 Wireless connectivity checklist …………………………………………………………………………………………. 125 The product does not print after the wireless configuration completes ……………………………….. 126 The product does not print, and the computer has a third-party firewall installed ………………… 126 The wireless connection does not work after moving the wireless router or product …………….. 126 Cannot connect more computers to the wireless product ……………………………………………………. 126 The wireless product loses communication when connected to a VPN …………………………………. 126 The network does not appear in the wireless networks list …………………………………………………. 126 The wireless network is not functioning ……………………………………………………………………………. 127 Perform a wireless network diagnostic test ………………………………………………………………………. 127 Reduce interference on a wireless network ……………………………………………………………………….. 127 Solve fax problems ………………………………………………………………………………………………………………………….. 128 Check the hardware setup ……………………………………………………………………………………………….. 128 Faxes are sending slowly …………………………………………………………………………………………………. 129 Fax quality is poor …………………………………………………………………………………………………………… 130 Fax cuts off or prints on two pages …………………………………………………………………………………… 130
Index ……………………………………………………………………………………………………………………………………….. 131

ENWW

Search

vii

viii

Search

ENWW

1 Product introduction
Product comparison Product views Product hardware setup and software installation For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information

ENWW

1

Search

Product comparison

Model name Product number Product dimensions
Paper handling
Supported operating systems

M225dn

CF484A

Height

371 mm (14.6 in)

Depth

408 mm (16.1 in)

Width

443 mm (17.4 in)

Weight, with toner 11.0 kg (24.3 lb) cartridge

Priority input tray (Tray 1, 10-sheet capacity)

Main input tray (Tray 2, 250-sheet capacity)

Standard output bin (100-sheet capacity)

Automatic duplex printing

Windows XP, 32bit, SP2 and greater

Windows Vista, 32-bit and 64-bit

Windows 7, 32-bit and 64-bit

Windows 8, 32-bit and 64-bit

Windows 8.1, 32bit and 64-bit

Windows 2003 Server 32-bit, SP1 and higher, print and scan drivers only

Windows 2003 Server 64-bit, SP1 and higher, print driver only by using Add Printer Wizard

Windows 2003 Server, Standard Edition and Enterprise Edition, print and scan drivers only

M226dn C6N22A 371 mm (14.6 in) 408 mm (16.1 in) 443 mm (17.4 in) 11.0 kg (24.3 lb)

M225rdn CF486A 371 mm (14.6 in) 408 mm (16.1 in) 443 mm (17.4 in) 11.1 kg (24.4 lb)

M225dw CF485A 371 mm (14.6 in) 408 mm (16.1 in) 443 mm (17.4 in) 11.0 kg (24.3 lb)

M226dw C6N23A 371 mm (14.6 in) 408 mm (16.1 in) 443 mm (17.4 in) 11.0 kg (24.3 lb)

2 Chapter 1 Product introduction

Search

ENWW

Model name Product number
Supported print and scan drivers for Windows

M225dn
CF484A
Windows 2003 R2 Server 32-bit, Standard and Enterprise editions, print and scan drivers only
Windows 2003 R2 Server 64-bit, Standard and Enterprise editions, print driver only by using Add Printer Wizard
Windows 2008 Server, 32-bit and 64-bit, (SP1 and higher) print and scan drivers only
Windows 2008 R2 Server 64-bit, print and scan drivers only
Windows 2008 R2 Server 64-bit, SP1, print and scan drivers only
Windows 2008 Server, Standard and Enterprise editions, print and scan drivers only
Windows 2012 R2 Server 64-bit, print driver only by using Add Printer Wizard
Windows 2012 Server 64-bit, print driver only by using Add Printer Wizard
Mac OS X v10.7 ­ v10.9
HP PCL6 discrete print driver
This driver is included on the inbox CD as the default print driver.

M226dn C6N22A

M225rdn CF486A

M225dw CF485A

M226dw C6N23A

ENWW

Search

Product comparison 3

Model name Product number
Connectivity

M225dn
CF484A
HP Scan driver
This driver is included on the inbox CD.
HP UPD PCL5c print driver
Available for download
HP UPD PCL6 print driver
Available for download
HP UPD PS print driver
Available for download
Hi-Speed USB 2.0

Memory

10/100 Ethernet LAN connection
Wireless network connection
Walk-up USB port for printing and scanning without a computer
256 MB RAM

Control-panel display Print
Copy

2-line LCD
Color graphical touchscreen
Prints 25 pages per minute (ppm) on A4-size paper and 26 ppm on Letter-size paper
Flatbed scanner supports paper up to A4 or Lettersize
Document feeder supports paper up to Legal size
(Copies up to 15 ppm)

M226dn C6N22A

M225rdn CF486A

M225dw CF485A

M226dw C6N23A

4 Chapter 1 Product introduction

Search

ENWW

Model name Product number
Scan

M225dn
CF484A
Copy resolution is 300 dots per inch (dpi)
Flatbed scanner supports paper up to A4 or Lettersize
Document feeder supports paper up to Legal size
Scan resolution up to 1200 dpi
Scans in color

Integrated Optical Character Recognition (OCR) software adds support for additional OCR file types in HP Scan: Searchable PDFs (.pdf), Rich Text (.rtf), and Text (.txt)
Scan to email

Scan to network folder
Scan to USB

Fax

V.34 with two

RJ-11 fax ports

M226dn C6N22A

M225rdn CF486A

M225dw CF485A

M226dw C6N23A

Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226 for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and void the product warranty.
Operating-environment specifications

Environment Temperature Relative humidity Altitude

Recommended 17° to 25°C (62.6° to 77°F) 30% to 70% relative humidity (RH) Not applicable

Allowed 15° to 30°C (59° to 86°F) 10% to 80% RH 0 to 3048 m (0 to 10,000 ft)

ENWW

Search

Product comparison 5

Product views
Product front view Product back view Control-panel views
Product front view

12

3

4

10

9

11

5

8

76

dn

1

Handle for lifting the scanner cover

2

Document feeder input tray (lift the tray to clear jams)

3

Document feeder output bin

4

Control panel (tilts up for easier viewing)

dn models: LCD control panel

dw models: Graphical touchscreen control panel

5

Power on/off button

6

Model name

7

Priority input tray (Tray 1)

8

Main input tray (Tray 2)

9

Output bin

10

Handle for opening the top cover (access to the toner cartridge and for clearing jams)

11

Walk-up USB port for printing and scanning without a computer (dw models only)

dw

6 Chapter 1 Product introduction

Search

ENWW

Product back view 1

8
7 6

2
3 4 5

1

Rear door (access for clearing jams)

2

Ethernet port

3

Hi-Speed USB 2.0

4

Fax “line in” port for attaching the fax phone line to the product

5

Telephone “line out” port for attaching an extension phone, answering machine, or other device

NOTE: This port is covered with a rubber cap. Pull the cap down from the top edge to access the port.

6

Power connection

7

Product number and serial number label

8

Slot for cable-type security lock

ENWW

Search

Product views 7

Control-panel views
M225dn, M225rdn, and M226dn control panel

12

34 56 7

8 17
16 9

1

Start Fax button

2

Attention light

3

Ready light

4

Setup button

5

Left arrow button

6

OK button

7

Right arrow button

8

Power on/off button

9

Cancel button

10

Copy Settings button

11

Lighter/Darker button

12

Number of Copies button

13

Back button

14

Start Copy button

15

ePrint button

15 14 13 12 11 10
Starts a fax job Indicates the product has an error, a tray is empty, or other condition requiring attention Indicates the product is ready Opens the Setup menu Moves the cursor to the left or scrolls through menu options Confirms a setting or an action to proceed Moves the cursor to the right or scrolls through menu options Turns the product on or off Clears settings, cancels the current job, or exits the current menu Opens the Copy Settings menu Adjusts the darkness setting for the current copy job Sets the number of copies Returns to the previous screen Starts a copy job Opens the Web Services menu

8 Chapter 1 Product introduction

Search

ENWW

16

Numeric keypad

17

Fax Redial button

Use the keypad to enter fax numbers or select menu options Recalls the fax number used for the previous fax job

ENWW

Search

Product views 9

M225dw and M226dw control panel

1 2 345 6

20

7

19 8

18 9

17

10

16
1 HP Web Services button 2 Setup button 3 Wireless button
4 Network button
5 Information button 6 Supplies button 7 Help button 8 Power on/off button 9 Right arrow button
10 Chapter 1 Product introduction

15 14 13 12

11

Provides quick access to HP Web Services features, including HP ePrint
Opens the Setup menu
Provides access to the Wireless menu and wireless status information
NOTE: When the product is connected to a wireless network, this icon changes to a set of signal strength bars.
Provides access to network settings and information
NOTE: This button displays only when the product is connected to a network.
Provides product status information
Provides information about supplies status
Provides access to the control-panel help system
Turns the product on or off
Moves the cursor to the right or moves the display to the next screen
NOTE: This button illuminates only when the current screen can use this feature.

Search

ENWW

10 Cancel button
11 Apps button 12 Fax button 13 Scan button
14 USB button 15 Copy button 16 Product status 17 Back button
18 Left arrow button
19 Home button 20 Wireless light

Clears settings, cancels the current job, or exits the current screen
NOTE: This button illuminates only when the current screen can use this feature.
Provides access to the Apps menu to print directly from select Web applications
Provides access to the fax feature
Provides access to the scan features:
Scan to USB Drive
Scan to Network Folder
Scan to E-mail
Provides access to the USB Flash Drive menu
Provides access to the copy feature
Provides information about the overall product status
Returns to the previous screen
NOTE: This button illuminates only when the current screen can use this feature.
Moves the cursor to the left or moves the display to the previous screen
NOTE: This button illuminates only when the current screen can use this feature.
Provides access to the Home screen
Indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network.

ENWW

Search

Product views 11

Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226 for HP’s all- inclusive help for the product. Find the following support: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information

12 Chapter 1 Product introduction

Search

ENWW

2 Paper trays
Supported paper sizes and types Load the priority input tray (Tray 1) Load the main input tray (Tray 2) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information

ENWW

Search

13

Supported paper sizes and types
Supported paper sizes Supported paper types
Supported paper sizes
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Size

Dimensions

Letter

216 x 279 mm (8.5 x 11 in)

Legal

216 x 356 mm (8.5 x 14 in)

Executive

184 x 267 mm (7.3 x 10.5 in)

Oficio 8.5 x 13

216 x 330 mm (8.5 x 13 in)

4 x 6

102 x 152 mm (4 x 6 in)

5 x 8

127 x 203 mm (5 x 8 in)

A4

210 x 297 mm (8.3 x 11.7 in)

A5

148 x 210 mm (5.8 x 8.3 in)

A6

105 x 148 mm (4.1 x 5.8 in)

B5 (JIS)

182 x 257 mm (7.2 x 10.1 in)

B6 (JIS)

129 x 182 mm (5.1 x 7.2 in)

10 x 15cm

102 x 152 mm (4 x 6 in)

Oficio 216 x 340 mm 216 x 340 mm (8.5 x 13.4 in)

16K

195 x 270 mm (7.7 x 10.6 in)

16K

184 x 260 mm (7.2 x 10.3 in)

16K

197 x 273 mm (7.8 x 10.8 in)

Japanese Postcard

100 x 148 mm (3.9 x 5.8 in)

Postcard (JIS)

Double Japan Postcard Rotated

200 x 148 mm (7.9 x 5.8 in)

Double Postcard (JIS)

Envelope #10

105 x 241 mm (4.1 x 9.5 in)

Priority input tray (Tray 1)

Main input tray (Tray Auto duplex 2)

14 Chapter 2 Paper trays

Search

ENWW

Size

Dimensions

Envelope Monarch Envelope B5 Envelope C5 Envelope DL Custom

98 x 191 mm (3.9 x 7.5 in) 176 x 250 mm (6.9 x 9.8 in) 162 x 229 mm (6.4 x 9 in) 110 x 220 mm (4.3 x 8.7 in) 76 x 127 mm to 216 x 356 mm (3 x 5 in to 8.5 x 14 in)

Priority input tray (Tray 1)

Main input tray (Tray Auto duplex 2)

ENWW

Search

Supported paper sizes and types 15

Supported paper types
NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

Type Plain HP EcoSMART Lite Light 60­74g Intermediate 85­95g Midweight 96­110g Heavy 111­130g Extra Heavy 131­175g Transparency Labels Letterhead Envelope Preprinted Prepunched Colored Bond Recycled Rough Vellum

Single-sided or manual duplex Auto duplex

16 Chapter 2 Paper trays

Search

ENWW

Load the priority input tray (Tray 1)
NOTE: When you add new paper, make sure that you remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time. Use paper that is not wrinkled, folded, or damaged. 1. Load the paper face-up with the top forward in the input tray. The orientation of the paper in the tray varies depending on the type of print job. For additional information, see Table 2-1 Tray 1 paper orientation on page 17.
2. Adjust the paper guides until they are snug against the paper.

Table 2-1 Tray 1 paper orientation

Paper type

Duplex mode

Preprinted or letterhead

1-sided printing or manual 2-sided printing

How to load paper Face-up Top edge leading into the product

ENWW

Search

Load the priority input tray (Tray 1) 17

Table 2-1 Tray 1 paper orientation (continued)

Paper type

Duplex mode

Prepunched

1-sided printing or manual 2-sided printing

How to load paper Face-up Holes toward the left side of the product

Envelopes

1-sided printing

Face-up
Top edge toward the right of the tray, postage end entering the product last

18 Chapter 2 Paper trays

Search

ENWW

Load the main input tray (Tray 2)
NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time. Use paper that is not wrinkled, folded, or damaged. 1. Open the dust cover.
2. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. The orientation of the paper in the tray varies depending on the type of print job. For additional information, see Table 2-2 Tray 2 paper orientation on page 21.

ENWW

Search

Load the main input tray (Tray 2) 19

3. Adjust the paper guides until they are snug against the paper.
4. Close the dust cover.

20 Chapter 2 Paper trays

Search

ENWW

Table 2-2 Tray 2 paper orientation

Paper type

Duplex mode

Preprinted or letterhead

1-sided printing or 2-sided printing

How to load paper Face-up Top edge leading into the product

Prepunched

1-sided printing or 2-sided printing

Face-up Holes toward the left side of the product

ENWW

Search

Load the main input tray (Tray 2) 21

22 Chapter 2 Paper trays

Search

ENWW

3 Parts, supplies, and accessories
Order parts, accessories, and supplies Replace the toner cartridge For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information

ENWW

Search

23

Order parts, accessories, and supplies
Ordering

Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS)

www.hp.com/go/suresupply
www.hp.com/buy/parts
Contact an HP-authorized service or support provider.
To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Supplies and accessories
Item HP 83A Toner Cartridge HP 83X Toner Cartridge HP 88A Toner Cartridge
USB cable

Description

Part number

Replacement toner cartridge

CF283A

High-capacity replacement toner cartridge

CF283X

Replacement toner cartridge for China and India CC388A only

2-meter standard USB-compatible device connector

C6518A

24 Chapter 3 Parts, supplies, and accessories

Search

ENWW

Replace the toner cartridge
When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. A second message displays on the control panel when the toner cartridge reaches the “very low” state. 1. Lift the scanner assembly.
2. Open the top cover.
3. Remove the toner cartridge.

ENWW

Search

Replace the toner cartridge 25

4. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling.
5. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge. CAUTION: Do not touch the shutter or the surface of the roller.
6. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartridge box to return for recycling.

26 Chapter 3 Parts, supplies, and accessories

Search

ENWW

7. Align the toner cartridge with the tracks inside the product, and then insert the toner cartridge until it is firmly seated.
8. Close the top cover.
9. Lower the scanner assembly.

ENWW

Search

Replace the toner cartridge 27

28 Chapter 3 Parts, supplies, and accessories

Search

ENWW

4 Print
Print tasks (Windows) Print tasks (Mac OS X) Set up HP Wireless Direct Printing Mobile printing Use walk-up USB printing (dw models only) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information

ENWW

Search

29

Print tasks (Windows)
How to print (Windows) Automatically print on both sides (Windows) Manually print on both sides (Windows) Print multiple pages per sheet (Windows) Select the paper type (Windows) Additional print tasks
How to print (Windows)
The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers. To change settings, click or tap the Properties or
Preferences button to open the print driver. NOTE: The name of the button varies for different software programs.

30 Chapter 4 Print

Search

ENWW

3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click or tap the OK button to print the job.

ENWW

Search

Print tasks (Windows) 31

Automatically print on both sides (Windows)
Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Finishing tab.
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box.
5. In the Print dialog box, click the OK button to print the job.

32 Chapter 4 Print

Search

ENWW

Manually print on both sides (Windows)
Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the
job. 5. Retrieve the printed stack from the output bin, and place it in Tray

    1. If prompted, touch the appropriate control panel button to continue.

ENWW

Search

Print tasks (Windows) 33

Print multiple pages per sheet (Windows)
1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job.

34 Chapter 4 Print

Search

ENWW

Select the paper type (Windows)
1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs. 3. Click or tap the Paper/Quality tab. 4. From the Paper type drop-down list, click the More… option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Additional print tasks
Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. Instructions are available for performing specific print tasks, such as the following: Create and use printing shortcuts or presets Select the paper size, or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document

ENWW

Search

Print tasks (Windows) 35

Print tasks (Mac OS X)
How to print (OS X) Automatically print on both sides (OS X) Manually print on both sides (OS X) Print multiple pages per sheet (OS X) Select the paper type (OS X) Additional print tasks
How to print (OS X)
The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then select other menus to adjust the print settings. 4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to products that include an automatic duplexer. NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Layout menu. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the product, and remove any blank paper that is in Tray 1.

36 Chapter 4 Print

ENWW

Search

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option. 2. Select the product. 3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu. 4. Select a type from the Media-type drop-down list. 5. Click the Print button.
Additional print tasks
Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. Instructions are available for performing specific print tasks, such as the following: Create and use printing shortcuts or presets Select the paper size, or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document

ENWW

Search

Print tasks (Mac OS X) 37

Set up HP Wireless Direct Printing
NOTE: This feature is available with wireless models only and the product might require a firmware update to use this feature.
The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet. Use HP Wireless Direct to print wirelessly from the following devices:
iPhone, iPad, or iTouch using Apple AirPrint or the HP ePrint mobile app
Mobile devices that run Android or Symbian using the HP ePrint Home & Biz application
Any Wi-Fi capable computer with any operating system.
For more information on HP Wireless Direct, go to www.hp.com/go/wirelessprinting, and then click HP Wireless Direct.
To set up HP Wireless Direct from the control panel, complete the following steps:
1. From the Home screen on the product control panel, touch the Wireless button.
2. Open the following menus:
Wireless Menu
Wireless Direct
On/Off
3. Touch the On menu item. The product saves the setting and then returns the control panel to the Wireless Direct menu.

38 Chapter 4 Print

Search

ENWW

Mobile printing
HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting (English only). HP ePrint via email HP ePrint software AirPrint
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the product’s email address from any email enabled device. To use HP ePrint, the product must meet these requirements: The product must be connected to a wired or wireless network and have Internet access. HP Web Services must be enabled on the product, and the product must be registered with HP
Connected.
LCD control panel 1. Find the product IP address.
a. On the product control panel, press the Setup button.
b. Open the following menus: Network Setup Show IP Address
2. To open the HP Embedded Web Server, enter the product IP address into the address line of a Web browser on the computer.
3. Click the HP Web Services tab on the HP Embedded Web Server, and then click Enable. The product enables Web Services, and then prints an information page. The information page contains the printer code that you use to register your HP product at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
Touchscreen control panel 1. From the Home screen on the product control panel, touch the Web Services button.
2. Touch the Enable Web Services button. The product enables Web Services, and then prints an information page. The information page contains the printer code that you use to register your HP product at HP Connected.
3. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

ENWW

Search

Mobile printing 39

For more information, go to www.hp.com/support to view additional information for your product.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe.
Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.
Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®.
Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following applications:
Mail
Photos
Safari
iBooks
Select third-party applications
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to the support Web site for this product:
www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226
NOTE: AirPrint does not support USB connections.

40 Chapter 4 Print

Search

ENWW

Use walk-up USB printing (dw models only)
1. Insert the USB flash drive into the walk-up USB port on the product.
2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options.
Print Documents
View and Print Photos
Scan to USB Drive
3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings. Touch the Print button to print the document.
4. To print photos, touch the View and Print Photos screen, and then touch the preview image to select each photo that you want to print. Touch the Done button. When the summary screen opens, you can touch it to adjust the settings. Touch the Print button to print the photos.
5. Retrieve the printed job from the output bin, and remove the USB flash drive.

ENWW

Search

Use walk-up USB printing (dw models only) 41

42 Chapter 4 Print

Search

ENWW

5 Copy
Make a copy Copy on both sides (duplex) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information

ENWW

Search

43

Make a copy
LCD control panel 1. Load the document on the scanner glass according to the indicators on the product. 2. Close the scanner. 3. On the product control panel, press the Copy Menu button. 4. To optimize copy quality for different types of documents, open the Optimize menu. Use the arrow buttons to scroll through the options, and then press the OK button to select an option. The following copy-quality settings are available: Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. Mixed: Use this setting for documents that contain a mixture of text and graphics. Text: Use this setting for documents that contain mostly text. Picture: Use this setting for documents that contain mostly graphics. 5. To adjust the number of copies, press the Number of Copies button. 6. Select the number of copies. 7. Press the Start Copy button to start copying.
Touchscreen control panel 1. Load the document on the scanner glass according to the indicators on the product. 2. Close the scanner. 3. From the Home screen on the product control panel, touch the Copy button. 4. To optimize copy quality for different types of documents, touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option to select it. The following copy-quality settings are available: Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. Mixed: Use this setting for documents that contain a mixture of text and graphics. Text: Use this setting for documents that contain mostly text. Picture: Use this setting for documents that contain mostly graphics. 5. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. 6. Touch the Start Copy button to start copying.

44 Chapter 5 Copy

Search

ENWW

Copy on both sides (duplex)
Copy on both sides automatically Copy on both sides manually
Copy on both sides automatically
1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading.
2. Adjust the paper guides to fit the size of the document. 3. Open the Copy Settings menu:
LCD control panel: On the product control panel, press the Copy Settings button. Touchscreen control panel: From the Home screen on the product control panel, touch the Copy
button, and then touch the Settings button. 4. Select Two-Sided. 5. Use the arrow buttons to scroll through the options, and then select the appropriate option. 6. Start the copy job:
LCD control panel: Press the Start Copy button. Touchscreen control panel: Touch Start Copy.
Copy on both sides manually
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upperleft corner of the glass. Close the scanner.
2. Open the Copy Settings menu: LCD control panel: On the product control panel, press the Copy Settings button. Touchscreen control panel: From the Home screen on the product control panel, touch the Copy button, and then touch the Settings button.
3. Select Two-Sided. 4. Use the arrow buttons to scroll through the options, and then select the appropriate option. 5. Start the copy job:
LCD control panel: Press the Start Copy button. Touchscreen control panel: Touch Start Copy. 6. The product prompts to load the next original document. Place it on the glass, and then press or touch the OK button. 7. Repeat this process until you have scanned the last page.

ENWW

Search

Copy on both sides (duplex) 45

46 Chapter 5 Copy

Search

ENWW

6 Scan
Scan by using the HP Scan software (Windows) Scan by using the HP Scan software (Mac) Set up Scan to E-mail (touchscreen models only) Set up Scan to Network Folder (touchscreen models only) Scan to a USB flash drive (touchscreen models only) Scan to email (touchscreen models only) Scan to a network folder (touchscreen models only) For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information

ENWW

Search

47

Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 1. Load the document in the document feeder or on the scanner glass according to the indicators on the
product. 2. Click Start, and then click Programs (or All Programs in Windows XP). 3. Click HP, and then select your product. 4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary. 5. Click Scan.
NOTE: Click Advanced Settings to gain access to more options. Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.

48 Chapter 6 Scan

Search

ENWW

Scan by using the HP Scan software (Mac)
Use the HP Scan software to initiate scanning from software on your computer.

  1. Load the document in the document feeder or on the scanner glass according to the indicators on the
    product. 2. Open HP Scan, which is located in the Hewlett-Packard folder inside the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save them to a file.

ENWW

Search

Scan by using the HP Scan software (Mac) 49

Set up Scan to E-mail (touchscreen models only)
Introduction
To use this scan feature, the product must be connected to a network. This scan feature is not available until you configure it. To configure this feature, use the Scan to Email Setup Wizard (Windows), which is installed in the HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure this feature. The following instructions describe configuring the feature by using both the Scan to Email Setup Wizard and the HP Embedded Web Server.
Use the Scan to E-Mail Wizard (Windows)
Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
Set up the Scan to Email feature via the HP Embedded Web Server (OS X)
Use the Scan to E-Mail Wizard (Windows)
Some HP products include driver installation from a software CD. At the end of this installation is an option to set up additional features. The setup wizards include the options for basic configuration. To launch the wizard, click Scan to E-mail Wizard.
After installation, access the setup wizard by clicking the Start button, selecting the Programs or All Programs item, and then clicking the HP item. Click the product name item, and then click the Scan to E-mail Wizard to start the configuration process.
1. To add a new outgoing email address, click the New button.
2. Enter the email address. Click the Next button.
3. In the Display Name box, type the name to display for this email address, and then click Next.
NOTE: To secure the email profile, enter a 4-digit PIN. After a security PIN is assigned to a profile, the PIN must be entered on the product control panel before the product can send an email using that profile.
4. Enter the name or the IP address of the SMTP server and the SMTP server port number. If the outgoing SMTP server requires additional security authentication, click the check box labeled E-mail Log-in Authentication and enter the required User ID and Password. Click the Next button when finished.
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name” to search.
5. Review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. When finished, click the Save and Test button to test the configuration and finish the setup.
NOTE: Create additional outgoing email profiles to scan from more than one email account.
Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
1. Open the HP Embedded Web Server (EWS):

50 Chapter 6 Scan

Search

ENWW

a. From the Home screen on the product control panel, touch the Network the IP address or host name.

button to display

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

2. Click the Scan tab.
3. On the left navigation pane, click the Scan to E-mail Setup link.
4. On the Scan to E-mail Setup page, there is a list of settings to configure. These settings are also listed in the left navigation pane. To start, click the Outgoing E-mail Profiles link.
5. On the Outgoing E-mail Profiles page, click the New button.
In the E-mail Address area, enter the email address and display name.
In the SMTP Server Settings area, enter the SMTP server address and SMTP Port. The default port is already entered and in most cases does not need to be changed.
NOTE: If you are using GoogleTM Gmail for email service, click the Always use secure connection (SSL/TLS) check box.
In the SMTP Authentication area, click the checkbox SMTP server requires authentication for outgoing e-mail messages to configure the SMTP User ID and Password if required.
Ask your network administrator or your Internet service provider for the SMTP server setting information. If the SMTP server requires authentication, you also need to know the SMTP User ID and password. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name”
In the Optional PIN area, enter a PIN. This pin will be required every time an email is sent using the email address.
In the E-mail Message Preferences area, configure the message preferences.
Review all the information, then click Save and Test to save the information and test the connection, or Save Only to save the information only.
6. To add email addresses to the address book accessible from the product, click the E-mail Address Book link and enter the required information. You can set up individual email addresses or email groups.
7. To configure default options, click the E-mail options link. Enter the default email subject, body text, and other scan settings.
Set up the Scan to Email feature via the HP Embedded Web Server (OS X)
1. Use one of the following methods to open the Embedded Web Server (EWS) interface.

ENWW

Set up Scan to E-mail (touchscreen models only) 51

Search

Use a Web browser to open the HP Embedded Web Server (EWS)

a. From the Home screen on the product control panel, touch the Network the IP address or host name.

button to display

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the return key on the computer keyboard. The EWS opens.

Use HP Utility to open the HP Embedded Web Server (EWS) a. Use either of these methods to open HP Utility:
Open Applications, and then open the Hewlett-Packard folder. Select HP Utility. From the Apple menu, open System Preferences, and then select Print & Fax, Print & Scan,
or Printers & Scanners. Select the product from the list of printers in the left pane. Click Options & Supplies, click the Utility tab, and then click Open Printer Utility.
b. In HP Utility, select Scan to E-mail.
c. Click Begin Scan to E-mail Setup. The EWS opens.
2. In the EWS, click the Scan tab.
3. On the left navigation pane, click the Scan to E-mail Setup link.
4. On the Scan to E-mail Setup page, there is a list of settings to configure. These settings are also listed in the left navigation pane. To start, click the Outgoing E-mail Profiles link.
5. On the Outgoing E-mail Profiles page, click the New button.
In the E-mail Address area, enter the email address and display name.
In the SMTP Server Settings area, enter the SMTP server address and SMTP Port. The default port is already entered and in most cases does not need to be changed.

NOTE: If you are using GoogleTM Gmail for email service, click the Always use secure connection (SSL/TLS) check box.
In the SMTP Authentication area, click the checkbox labeled SMTP server requires authentication for outgoing e-mail messages to configure the SMTP User ID and Password if required.

NOTE: Ask your network administrator or your Internet service provider for the SMTP server setting information. If the SMTP server requires authentication, you also need to know the SMTP User ID and password. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name”.
In the Optional PIN area, enter a PIN. This pin will be required every time an email is sent using the email address.
In the E-mail Message Preferences area, configure the message preferences.
6. To add email addresses to the address book accessible from the product, click the E-mail Address Book link and enter the required information. You can set up individual email addresses or email groups.

52 Chapter 6 Scan

Search

ENWW

7. To configure default options, click the E-mail options link. Enter the default email subject, body text, and other scan settings.
8. Click Save and Test to complete the setup.
NOTE: Create additional outgoing email profiles to scan from more than one email account.

ENWW

Set up Scan to E-mail (touchscreen models only) 53

Search

Set up Scan to Network Folder (touchscreen models only)
Introduction
To use this scan feature, the product must be connected to a network. This scan feature is not available until you configure it. To configure this feature, use the Scan to Network Folder Setup Wizard (Windows), which is installed in the HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure these features. The following instructions describe configuring the feature by using both the Scan to Network Folder Wizard and the HP Embedded Web Server.
Use the Scan to Network Folder Setup Wizard (Windows)
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows)
Set up the Scan to Network Folder feature via the HP Embedded Web Server (OS X)
Use the Scan to Network Folder Setup Wizard (Windows)
Some HP products include driver installation from a software CD. At the end of this installation is an option to set up additional functionality. The setup wizards include the options for basic configuration. To launch the wizard, click Scan to Network Folder Wizard.
After installation, access the setup wizard by clicking the Start button, selecting the Programs or All Programs item, and then clicking the HP item. Click the product name item, and then click the Scan to Network Folder Wizard to start the configuration process.
1. To add a new network folder, click the New button.
2. On the Start screen, enter the name for the folder that will display on the product control panel in the Display Name field.
3. Click Browse to select an existing network folder, or click Share Path to set up a new shared network folder. If you select Share Path, The Manage Network Shares dialog opens. Use this dialog to configure the share settings, and then click OK to return to the Start screen.
4. To secure the folder, provide a 4-digit security PIN. Click Next.
5. On the Authenticate screen, provide the authentication credentials, and then click Next.
6. On the Configure screen, provide default settings for scan jobs saved to this folder. Click Next.
7. On the Finish screen, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. When finished, click the Save and Test button to test the configuration and finish the setup.
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows)

1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the product control panel, touch the Network the IP address or host name.

button to display

54 Chapter 6 Scan

Search

ENWW

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

2. Click the Scan tab. 3. On the left navigation pane, click the Network Folder Setup link. 4. On the Network Folder Configuration page, click the New button.
a. In the Network Folder Information section, enter the Display Name and Network Path. If required, enter the network Username and Password.

NOTE: The network folder must be shared for this feature to work. It can be shared for only you or for other users.
b. Optional: To secure the folder from unauthorized access, enter a PIN in the Secure the Folder Access with a PIN section. This PIN will be required every time someone uses the scan to network folder feature.
c. In the Scan Settings section, adjust the scan settings.
Review all the information, then click Save and Test to save the information and test the connection, or Save Only to save the information only.

Set up the Scan to Network Folder feature via the HP Embedded Web Server (OS X)
1. Use one of the following methods to open the Embedded Web Server (EWS) interface.

Use a Web browser to open the HP Embedded Web Server (EWS)

a. From the Home screen on the product control panel, touch the Network the IP address or host name.

button to display

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the return key on the computer keyboard. The EWS opens.

Use HP Utility to open the HP Embedded Web Server (EWS)
a. Use either of these methods to open HP Utility:
Open Applications, and then open the Hewlett-Packard folder. Select HP Utility.
From the Apple menu, open System Preferences, and then select Print & Fax, Print & Scan, or Printers & Scanners. Select the product from the list of printers in the left pane. Click Options & Supplies, click the Utility tab, and then click Open Printer Utility.
b. In HP Utility, select Scan to Network Folder.

ENWW

Set up Scan to Network Folder (touchscreen models only) 55

Search

c. Follow the instructions in HP Utility to configure a shared network folder. Click the Help Me Do This button for detailed instructions.
d. Click the Register My Shared Folder button. The EWS opens.
2. In the EWS, click the Scan tab.
3. On the left navigation pane, click the Network Folder Setup link.
4. Click the New button under Network Folder Configuration.
In the Network Folder Information section, enter the Display Name and Network Path. If required, enter the network Username and Password.
In the Secure the Folder Access with a PIN section, enter the PIN.
NOTE: You can assign a 4-digit security PIN to prevent unauthorized persons from saving scans to the network folder. The PIN must be entered on the product control panel each time a scan is performed.
In the Scan Settings section, adjust the scan settings.
5. Review all the information, then click Save and Test to save the information and test the connection, or Save Only to save the information only.
NOTE: To create additional network folders, repeat these steps for each folder.

56 Chapter 6 Scan

Search

ENWW

Scan to a USB flash drive (touchscreen models only)
1. Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. 2. Insert a USB flash drive into the walk-up USB port. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.
NOTE: When the summary screen opens, you can touch it to adjust settings. You also can change the folder name.

ENWW

Scan to a USB flash drive (touchscreen models only) 57

Search

Scan to email (touchscreen models only)
Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment.
NOTE: In order to use this feature, the product must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to E-mail item. 4. Touch the Send an E-mail item. 5. Select the From address that you want to use. This is also known as an “outgoing email profile.”
NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a PIN is not required to use this feature. 6. Touch the To button and pick the address or group to which you want to send the file. Touch the Done button when finished. 7. Touch the Subject button if you would like to add a subject line 8. Touch the Next button. 9. The control panel screen displays the scan settings. If you want to change any of the settings, touch the Settings button, and then change the settings. If the settings are correct, go to the next step. 10. Touch the Scan button to start the scan job.

58 Chapter 6 Scan

Search

ENWW

Scan to a network folder (touchscreen models only)
Use the product control panel to scan a document and save it to a folder on the network.
NOTE: In order to use this feature, the product must be connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to Network Folder item. 4. In the list of network folders, select the folder to which you want to save the document. 5. The control panel screen displays the scan settings.
If you want to change any of the settings, touch the Settings button, and then change the settings. If the settings are correct, go to the next step. 6. Touch the Scan button to start the scan job.

ENWW

Scan to a network folder (touchscreen models only) 59

Search

60 Chapter 6 Scan

Search

ENWW

7 Fax
Set up to send and receive faxes Send a fax For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information

ENWW

Search

61

Set up to send and receive faxes
Before starting Step 1: Identify the phone connection type Step 2: Set up the fax Step 3: Configure the fax time, date, and header Step 4: Run a fax test Step 5 (Optional): Configure settings for receiving digital faxes (Windows)
Before starting
Make sure that the product was fully set up before connecting the fax service.
NOTE: Use the telephone cable and any adapters that shipped with the product to connect the product to the telephone jack. NOTE: In countries/regions that use serial telephone systems, an adapter is shipped with the product. Use the adapter to connect other telecom devices to the same telephone jack the product is connected to.
Complete the instructions in each of the following four steps: 1. Step 1: Identify the phone connection type on page 62. 2. Step 2: Set up the fax on page 63. 3. Step 3: Configure the fax time, date, and header on page 67. 4. Step 4: Run a fax test on page 68.
Step 1: Identify the phone connection type
Review the following equipment and service types to determine which setup method to use. The method used depends on the equipment and services already installed on the phone system.
NOTE: The product is an analog device. HP recommends using the product on a dedicated analog telephone line. Dedicated phone line: The product is the only piece of equipment or service connected to the phone line Voice calls: Voice and fax calls use the same phone line Answering machine: An answering machine answers voice calls on the same phone line used for fax
calls Voice mail: A voice-mail subscription service uses the same phone line as the fax Distinctive ring service: A service from the telephone company that allows several phone numbers to
be associated with one phone line, and each number has a different ring pattern; the product detects the ring pattern assigned to it and answers the call Computer dial-up modem: A computer uses the phone line to connect to the Internet through a dial-up connection

62 Chapter 7 Fax

Search

ENWW

DSL line: A digital subscriber line (DSL) service from the telephone company; this service might be called ADSL in some countries/regions
PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system
VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider
Step 2: Set up the fax
Click the link below that best describes the environment in which the product will be sending and receiving faxes, and follow the setup instructions.
Dedicated phone line on page 63
Shared voice/fax line on page 64
Shared voice/fax line with an answering machine on page 65
NOTE: Instructions for only three of the connection types are included here. For more information about connecting the product with other connection types, go to the support Web site for this product: www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226
NOTE: This product is an analog fax device. HP recommends using the product on a dedicated analog telephone line. For a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct filters and configure the digital settings correctly. For more information, contact the digital service provider.
NOTE: Do not connect more than three devices to the telephone line.
NOTE: Voice mail is not supported with this product.
Dedicated phone line
Follow these steps to set up the product on a dedicated phone line with no additional services.
1. Connect the telephone cable to the fax port on the product and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the product.
NOTE: On some products, the fax port might be above the phone port. Refer to the icons on the product.

2. Set the product to answer fax calls automatically. ENWW

Search

Set up to send and receive faxes 63

a. Turn the product on. b. On the product control panel, press or touch the Setup button. c. Open the Fax Setup menu. d. Open the Basic Setup menu. e. Select the Answer Mode setting. f. Select the Automatic option. 3. Continue to Step 3: Configure the fax time, date, and header on page 67.
Shared voice/fax line
Follow these steps to set up the product on a shared voice/fax line. 1. Disconnect any devices that are connected to the telephone jack. 2. Connect the telephone cable to the fax port on the product and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter to the telephone cable that came with the product. NOTE: On some products, the fax port might be above the phone port. Refer to the icons on the product.

3. Remove the plug from the telephone line out port on the rear of the product, and then connect a phone to this port.
4. Set the product to answer fax calls automatically. a. Turn the product on. b. On the product control panel, press or touch the Setup button. c. Open the Fax Setup menu. d. Open the Basic Setup menu. e. Select the Answer Mode setting. f. Select the Automatic option.

64 Chapter 7 Fax

Search

ENWW

5. Set the product to check for a dial tone before sending a fax.
NOTE: This prevents the product from sending a fax while someone is on the telephone. a. On the product control panel, press or touch the Setup button. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Select the Detect Dial Tone setting, and then select On. 6. Continue to Step 3: Configure the fax time, date, and header on page 67.
Shared voice/fax line with an answering machine
Follow these steps to set up the product on a shared voice/fax line with an answering machine. 1. Disconnect any devices that are connected to the telephone jack. 2. Open the cover on the telephone-line-out port on the rear of the product. 3. Connect the telephone cable to the fax port on the product and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the product. NOTE: On some products, the fax port might be above the phone port. Refer to the icons on the product.

ENWW

Search

Set up to send and receive faxes 65

4. Connect the answering machine telephone cable to the telephone-line-out port on the rear of the product.
NOTE: Connect the answering machine directly to the product, or the answering machine might record fax tones from a sending fax machine and the product might not receive faxes.
NOTE: If the answering machine does not have a built-in telephone, connect a telephone to the OUT port on the answering machine for convenience.
NOTE: On some products, the fax port might be above the phone port. Refer to the icons on the product.

5. Configure the rings to answer setting on the product. a. Turn the product on. b. On the product control panel, press or touch the Setup button. c. Open the Fax Setup menu. d. Open the Basic Setup menu. e. Select the Rings to Answer option. f. Use the numeric keypad on the product control panel to set the number of rings to 5 or more.
6. Set the product to answer fax calls automatically. a. On the product control panel, press or touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Select the Answer Mode setting. e. Select the Automatic option.
7. Set the product to check for a dial tone before sending a fax. NOTE: This prevents the product from sending a fax while someone is on the telephone. a. On the product control panel, press or touch the Setup button. b. Open the Fax Setup menu.

66 Chapter 7 Fax

Search

ENWW

c. Open the Advanced Setup menu. d. Select the Detect Dial Tone setting, and then select On. 8. Continue to Step 3: Configure the fax time, date, and header on page 67.
Step 3: Configure the fax time, date, and header
Configure the product fax settings using one of the following methods: HP Fax Setup Wizard on page 67 (if the software is installed) Product control panel on page 67 HP Device Toolbox on page 68 (if the software is installed) HP Embedded Web Server on page 68 (if the product is connected to a network) NOTE: In the United States and many other countries/regions, setting the time, date, and other fax header information is a legal requirement.
HP Fax Setup Wizard
Access the Fax Setup Wizard after initial setup and software installation by following these steps. 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click HP Fax Setup Wizard. 3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings. 4. Continue to Step 4: Run a fax test on page 68.
Product control panel
To use the control panel to set the date, time, and header, complete the following steps. 1. On the product control panel, press or touch the Setup button. 2. Open the Fax Setup menu. 3. Open the Basic Setup menu. 4. Scroll to and open the Time/Date button. 5. Select the 12-hour clock or 24-hour clock option. 6. Use the keypad to enter the current time.
NOTE: For touchscreen control panels, touch the 123 button to open a keypad that contains special characters, if needed. 7. Select the date format. 8. Use the keypad to enter the current date. 9. Open the Fax Header menu.

ENWW

Search

Set up to send and receive faxes 67

10. Use the keypad to enter the fax number. NOTE: The maximum number of characters for the fax number is 20.
11. Use the keypad to enter the company name or header. NOTE: The maximum number of characters for the fax header is 25.
12. Continue to Step 4: Run a fax test on page 68.

HP Device Toolbox
1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item. 3. Click the Fax tab. 4. Follow the on-screen instructions to configure the fax settings. 5. Continue to Step 4: Run a fax test on page 68.

HP Embedded Web Server

1. Open the HP Embedded Web Server (EWS):

a. LCD control panels: On the product control panel, press the Setup button. Open the Network Setup menu and then select Show IP Address to display the IP address or host name.

Touchscreen control panels: From the Home screen on the product control panel, touch the

Network

button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

2. Click the Fax tab. 3. Follow the on-screen instructions to configure the fax settings. 4. Continue to Step 4: Run a fax test on page 68.
Step 4: Run a fax test
Run a fax test to make sure that the fax is set up correctly. 1. On the product control panel, press or touch the Setup button. 2. Scroll to and open the Service menu. 3. Open the Fax Service menu. 4. Select the Run Fax Test option. The product prints a test report. 5. Review the report.
68 Chapter 7 Fax

Search

ENWW

If the report indicates the product passed the test, the product is ready to send and receive faxes.
If the report indicates the product failed the test, review the report for more information about fixing the problem. The fax troubleshooting checklist has more information on resolving fax problems.
Step 5 (Optional): Configure settings for receiving digital faxes (Windows)
The product can save incoming digital faxes to a computer folder. Use the HP Digital Fax Setup Wizard to configure the settings. This feature is available only for Windows.
1. Click Start, and then click Programs.
2. Click HP, click the name of the product, and then click Digital Fax Setup Wizard.
3. Follow the on-screen instructions to configure the settings.

ENWW

Search

Set up to send and receive faxes 69

Send a fax
Fax from the flatbed scanner Fax from the document feeder Send a fax using the HP software (Windows)
Fax from the flatbed scanner
LCD control panels 1. Place the document face-down on the scanner glass. 2. On the product control panel, use the keypad to enter the fax number. 3. Press the Start Fax button. The product starts the fax job.
4. If the document contains multiple pages, follow the control panel prompts to confirm and load additional pages.
Touchscreen control panels 1. Place the document face-down on the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. Use the keypad to enter the fax number. 4. Touch the Start Fax button. 5. The product prompts you to confirm that you are sending from the scanner glass. Touch the Yes button. 6. The product prompts you to load the first page. Touch the OK button. 7. The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this process until you have scanned all the pages. 8. When you have scanned the last page, touch the No button at the prompt. The product sends the fax.
Fax from the document feeder
1. Insert the originals into the document feeder face-up. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder.

70 Chapter 7 Fax

Search

ENWW

2. Adjust the paper guides until they are snug against the paper.

3. On the product control panel, use the keypad to enter the fax number.
4. Press the Start Fax button. The product starts the fax job.
1. Insert the originals into the document feeder face-up. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder.
2. Adjust the paper guides until they are snug against the paper.

3. From the Home screen on the product control panel, touch the Fax button.
4. Use the keypad to enter the fax number.
5. Touch the Start Fax button.

ENWW

Search

Send a fax 71

Send a fax using the HP software (Windows)
1. Load the document. If you are loading an original on the scanner glass, place it on the scanner glass face-down, in the left rear corner of the scanner glass.
If you are loading multiple pages in the document feeder, load the pages face- up, and then adjust the paper guides until they are snug against the paper.
NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass.
2. Click Start, click Programs (or All Programs in Windows XP), and then click HP.
3. Click the product name, and then click HP Send Fax. The fax software opens.
4. Enter the fax number of one or more recipients.
5. Click Send Now.

72 Chapter 7 Fax

Search

ENWW

8 Manage the product
Use HP Web Services applications (touchscreen models only) Change the product connection type (Windows) Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Advanced configuration with HP Utility for Mac OS X Configure IP network settings HP Web Jetadmin Product security features Economy settings Update the firmware For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information

ENWW

Search

73

Use HP Web Services applications (touchscreen models only)
Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP Connected Web site at www.hpconnected.com.
To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product.
1. From the Home screen on the product control panel, touch the Web Services button.
2. Touch the Enable Web Services button.
After you download an application from the HP Connected Web site, it is available in the Apps menu on the product control panel. This process enables both HP Web Services and the Apps menu.

74 Chapter 8 Manage the product

Search

ENWW

Change the product connection type (Windows)
If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD. After you select the type of connection you wish to make, the program goes directly to the portion of the product setup procedure that needs to change.

ENWW

Change the product connection type (Windows) 75

Search

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel. View product status information Determine the remaining life for all supplies and order new ones View and change tray configurations View and change the product control-panel menu configuration View and print internal pages Receive notification of product and supplies events View and change network configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to open and use the HP Embedded Web Server. When the product is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is available only if you performed a full installation when you installed the product. Depending on how the product is connected, some features might not be available. NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Open the HP Embedded Web Server (EWS) from the Start menu 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item.
Open the HP Embedded Web Server (EWS) from a Web browser 1. LCD control panels: On the product control panel, press the Setup button. Open the Network Setup menu and then select Show IP Address to display the IP address or host name. Touchscreen control panels: From the Home screen on the product control panel, touch the Network button to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

76 Chapter 8 Manage the product

Search

ENWW

Tab or section

Description

Home tab
Provides product, status, and configuration information.

Device Status: Shows the product status and shows the approximate percent life remaining of HP supplies.
Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.

Device Configuration: Shows the information found on the product configuration page.

Network Summary: Shows the information found on the product network configuration page.

Reports: Print the configuration and supplies status pages that the product generates.

Event Log: Shows a list of all product events and errors.

System tab

Device Information: Provides basic product and company information.

Provides the ability to configure the Paper Setup: Change the default paper- handling settings for the product.
product from your computer. Print Quality: Change the default print-quality settings for the product.

EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Configure which events cause the product to wake.

Paper Types: Configure print modes that correspond to the paper types that the product accepts.

System Setup: Change the system defaults for the product.

Service: Perform the cleaning procedure on the product.

Save and Restore: Save the current settings for the product to a file on the computer. Use this file to load the same settings onto another product or to restore these settings to this product at a later time.

Administration: Set or change the product password. Enable or disable product features.

Print tab Provides the ability to change default print settings from your computer.
Fax tab (Fax products only)

NOTE: The System tab can be password-protected. If this product is on a network, always consult with the administrator before changing settings on this tab. Printing: Change the default product print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel. PCL5c: View and change the PCL5c settings. PostScript: Turn off or on the Print PS Errors feature. Receive Options: Configure how the product handles incoming faxes. Phone Book: Add or delete entries in the fax phone book. Junk Fax List: Set fax numbers to block from sending faxes to the product. Fax Activity Log: Review recent fax activity for the product.

ENWW

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 77

Search

Tab or section

Description

Scan tab

Configure the Scan to Network Folder and Scan to E-mail features.

(touchscreen models only)

Network Folder Setup: Configure folders on the network to which the product can save a scanned file.

Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.

Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the product. Configure the SMTP Server information.

E-mail Address Book: Add or delete entries in the email address book.

E-mail Options: Configure a default subject line and body text. Configure default scan settings for emails.

Networking tab
(Network-connected products only)
Provides the ability to change network settings from your computer.

Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the product is directly connected to a computer.

HP Web Services tab

Use this tab to set up and use various Web tools with the product.

78 Chapter 8 Manage the product

Search

ENWW

Advanced configuration with HP Utility for Mac OS X
Use the HP Utility to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners.
2. Select the product in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab. 5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items: Devices: Click this button to show or hide Mac products found by the HP Utility. All Settings: Click this button to return to the HP Utility main view. HP Support: Click this button to open a browser and go to the HP support Web site. Supplies: Click this button to open the HP SureSupply Web site. Registration: Click this button to open the HP registration Web site. Recycling: Click this button to open the HP Planet Partners Recycling Program Web site. HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.

Menu Information And Support

Description
Supplies Status: Show the product supplies status and provides links for ordering supplies online.
Device Information: Show information about the currently selected product, including the product Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address.
File Upload: Transfer files from the computer to the product. You can upload the following types of files:
HP LaserJet printer command language (.PRN)
Portable document format (.PDF)

ENWW

Advanced configuration with HP Utility for Mac OS X 79

Search

Menu
Printer Settings
Information Fax Settings (MFP fax models only)
Scan Settings (MFP touchscreen models only)

Description
Postscript (.PS)
Text (.TXT) HP Connected: Access the HP Connected Web site. Upload Fonts: Upload fonts from your computer to the product. Auto-off: Configure the product to automatically turn off after a period of
inactivity. You can adjust the number of minutes after which the product turns off.
Network Settings: Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.
Supplies Management: Configure how the product should behave when supplies are nearing the end of their estimated life.
Trays Configuration: Change paper size and type for each of the trays.
Additional Settings: Open the HP Embedded Web Server (EWS) for the product.
NOTE: USB connections are not supported. Message Center: Display error events that have occurred with the product. Basic Fax Settings: Set up the fields in the fax header and configure how the
product answers incoming calls.
Junk Fax Blocking: Store the fax numbers you want to block. Fax Forwarding: Set up the product to send the incoming faxes to a different
number.
Fax Logs: View the logs of all faxes. Fax Speed Dials: Add fax numbers to the speed dial list. Scan to E-mail: Open the HP Embedded Web Server (EWS) page for configuring
settings for scanning to email.
Scan to Network Folder: Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a network folder.
NOTE: USB connections are not supported.

80 Chapter 8 Manage the product

Search

ENWW

Configure IP network settings
Printer sharing disclaimer View or change network settings Rename the product on a network Manually configure IPv4 TCP/IP parameters from the control panel

Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. LCD control panels: On the product control panel, press the Setup button. Open the Network Setup menu and then select Show IP Address to display the IP address or host name.
Touchscreen control panels: From the Home screen on the product control panel, touch the Network button to display the IP address or host name.

2. Click the Networking tab to obtain network information. Change settings as needed.

Rename the product on a network

If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server (EWS):

a. LCD control panels: On the product control panel, press the Setup button. Open the Network Setup menu and then select Show IP Address to display the IP address or host name.

Touchscreen control panels: From the Home screen on the product control panel, touch the

Network

button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

2. Open the System tab. 3. On the Device Information page, the default product name is in the Device Status field. You can change
this name to uniquely identify this product.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.

ENWW

Search

Configure IP network settings 81

Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. 1. On the product control panel, press or touch the Setup button. 2. Scroll to and open the Network Setup menu. 3. Open the IPv4 Config menu, and then select Manual. 4. Use the keypad to enter the IP address, and press or touch the OK button. 5. Use the keypad to enter the subnet mask, and press or touch the OK button. 6. Use the keypad to enter the default gateway, and press or touch the OK button.

82 Chapter 8 Manage the product

Search

ENWW

HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about upgrades.

ENWW

Search

HP Web Jetadmin 83

Product security features
The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product.
For in-depth information about HP’s secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.

Set or change the product password using the HP Embedded Web Server

Use the HP Embedded Web Server to set a password or change an existing password for a product on a network.

1. Open the HP Embedded Web Server (EWS):

a. LCD control panels: On the product control panel, press the Setup button. Open the Network Setup menu and then select Show IP Address to display the IP address or host name.

Touchscreen control panels: From the Home screen on the product control panel, touch the

Network

button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

2. Click the System tab, and click either the Product Security or the Administration link.
NOTE: If a password has previously been set, you are prompted to provide the password. Enter the password, and then click the Apply button. 3. Enter the new password in the Password box and in the Confirm Password box. 4. At the bottom of the window, click the Apply button to save the password.
NOTE: For products connected with a USB cable to a Windows computer, use the HP Device Toolbox to change the product password: 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item. 3. Click the System tab. 4. Click Administration, and locate the area to change the password.

84 Chapter 8 Manage the product

Search

ENWW

Economy settings
Print with EconoMode Configure the Sleep/Auto Off After setting
Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the EconoMode check box.
Configure the Sleep/Auto Off After setting
LCD control panel 1. On the product control panel, press the Setup button. 2. Open the following menus: System Setup Energy Settings Sleep/Auto Off Sleep/Auto Off After 3. Use the arrow keys to select the time for the Sleep/Auto Off delay, and then press the OK button.
NOTE: The default value is 15 Minutes.
4. The product automatically wakes when it receives jobs or when you press a button on the product control panel. You can change which events cause the product to wake. Open the following menus: System Setup Energy Settings Sleep/Auto Off Wake Events To turn off a wake event, select the event, and then select the No option.

ENWW

Search

Economy settings 85

Touchscreen control panel 1. From the Home screen on the product control panel, touch the Setup

button.

2. Open the following menus:

System Setup Energy Settings Sleep/Auto Off Sleep/Auto Off After 3. Select the time for the Sleep/Auto Off delay.

NOTE: The default value is 15 Minutes.

4. The product automatically wakes when it receives jobs or when you touch the screen on the product control panel. You can change which events cause the product to wake. Open the following menus:

System Setup

Energy Settings

Sleep/Auto Off Wake Events

Active wake events have a blue square next to the name. To turn off a wake event, touch the name of the event. The blue square changes to black. Touch the Done button.

86 Chapter 8 Manage the product

Search

ENWW

Update the firmware
HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically.
There are two supported methods to perform a firmware update on this product. Use only one of the following methods to update the product firmware.
Method one: Update the firmware using the control panel
Use these steps to load the firmware from the control panel (for network- connected products only), and/or set the product to automatically load future firmware updates. For USB-connected products, skip to method two.
1. Make sure the product is connected to a wired (Ethernet) or wireless network with an active Internet connection.
NOTE: The product must be connected to the internet to update the firmware via a network connection.
2. From the Home screen on the product control panel, open the Setup menu.
For touchscreen control panels, touch the Setup button.
For standard control panels, press the left or right arrow button.
3. Scroll to and open the Service menu, and then open the LaserJet Update menu.
NOTE: If the LaserJet Update option is not listed, use method two.
4. Check for updates.
For touchscreen control panels, touch Check for Updates Now.
For standard control panels, select Check for Update.
NOTE: The product automatically checks for an update, and if a newer version is detected, the update process automatically starts.
5. Set the product to automatically update the firmware when updates become available.
From the Home screen on the product control panel, open the Setup menu.
For touchscreen control panels, touch the Setup button.
For standard control panels, press the left or right arrow button.
Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates menu.
Set the product to automatically update the firmware.
For touchscreen control panels, set the Allow Updates option to YES, and then set the Check automatically option to ON.
For standard control panels, set the Allow Updates option to YES, and then set the Automatic Check option to ON.

ENWW

Search

Update the firmware 87

Method two: Update the firmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only firmware update option available for products connected to the computer via a USB cable. It also works for products connected to a network.
1. Go to www.hp.com/go/support, click the Drivers & Software link, type the product name in the search field, press the ENTER button, and then select the product from the list of search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.
4. Click Download, click Run, and then click Run again.
5. When the utility launches, select the product from the drop-down list, and then click Send Firmware.
NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.

88 Chapter 8 Manage the product

Search

ENWW

9 Solve problems

Customer support Control panel help system (touchscreen models only) Restore the factory-set defaults A Cartridge is low or Cartridge is very low message displays on the product control panel Product does not pick up paper or misfeeds Clear jams Improve print quality Improve copy and scan quality Improve fax image quality Solve wired network problems Solve wireless network problems Solve fax problems
For more information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes the following information: Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information

ENWW

Search

89

Customer support

Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support
Download software utilities, drivers, and electronic information
Order additional HP service or maintenance agreements Register your product

Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/.
www.hp.com/support/ljMFPM225, www.hp.com/support/ ljMFPM226 www.hp.com/support/ljMFPM225, www.hp.com/support/ ljMFPM226 www.hp.com/go/carepack www.register.hp.com

90 Chapter 9 Solve problems

Search

ENWW

Control panel help system (touchscreen models only)
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.
If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

ENWW

Control panel help system (touchscreen models only) 91

Search

Restore the factory-set defaults
Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.
1. On the product control panel, press or touch the Setup button.
2. Open the Service menu.
3. Select the Restore Defaults option, and then press or touch the OK button.
The product automatically restarts.

92 Chapter 9 Solve problems

Search

ENWW

A Cartridge is low or Cartridge is very low message displays on the product control panel
A Cartridge is low or Cartridge is very low message displays on the product control panel, and the product does not print.

NOTE: Toner level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-toner levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
Once an HP toner cartridge has reached “very low”, HP’s Premium Protection Warranty on that toner cartridge has ended.
You can change the way the product reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.

Enable or disable the Very Low settings
You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new toner cartridge.

LCD control panel 1. On the product control panel, press the Setup button. 2. Open the following menus: System Setup Supply Settings Black Cartridge Very Low Setting 3. Select one of the following options, and then press the OK button: Select the Stop option to set the product to stop printing until you replace the toner cartridge. Select the Prompt option to set the product to stop printing and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing. Select the Continue option to set the product to alert you that the toner cartridge is very low, but to continue printing.

Touchscreen control panel 1. From the Home screen on the product control panel, touch the Setup

button.

2. Open the following menus:

System Setup

Supply Settings

ENWW

A Cartridge is low or Cartridge is very low message displays on the product control panel 93

Search

Black Cartridge
Very Low Setting
3. Select one of the following options:
Select the Stop option to set the product to stop printing until you replace the toner cartridge.
Select the Prompt option to set the product to stop printing and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing.
Select the Continue option to set the product to alert you that the toner cartridge is very low, but to continue printing.
For models with fax, when the product is set to the Stop option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while stopped.
For models with fax, when the product is set to the Prompt option there is some risk that faxes will not print after the new cartridge is installed if your product has received more faxes than the memory can hold while the product is waiting for the prompt to be acknowledged.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement.

94 Chapter 9 Solve problems

Search

ENWW

Product does not pick up paper or misfeeds
The product does not pick up paper The product picks up multiple sheets of paper The document feeder jams, skews, or picks up multiple sheets of paper Clean the pickup rollers and separation pad in the document feeder
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper size and type are set correctly on the product control panel. 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue. 6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan
the paper. Return the stack of paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray. 6. Make sure the printing environment is within recommended specifications.
The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP products only.
The original might have something on it, such as staples or self-adhesive notes, that must be removed. Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. Make sure that the top document-feeder cover is closed.

ENWW

Search

Product does not pick up paper or misfeeds 95

The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.
The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack.
The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.
Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers.
From the Home screen on the product control panel, scroll to and touch the Supplies button. Check the status of the document-feeder kit, and replace it if necessary.
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.
1. Lift the document-feeder input tray.

96 Chapter 9 Solve problems

Search

ENWW

2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
3. Close the document-feeder input tray.

ENWW

Search

Product does not pick up paper or misfeeds 97

Clear jams
Jam locations 1

2

3

1 Document feeder 2 Toner-cartridge area and output bin
3 Duplex area

See Clear jams in the document feeder on page 100.
See Clear jams in the toner-cartridge area on page 102 and Clear jams in the output bin on page 105.
See Clear jams in the duplexer on page 108.

Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. I

References

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>

Related Manuals