hp M225dn LaserJet Pro MFP Printer User Guide
- June 13, 2024
- HP
Table of Contents
M225dn LaserJet Pro MFP Printer
Product Information:
The LaserJet Pro MFP M225 and M226 are multifunction printers
manufactured by HP. They are designed for both home and office use.
The printers come in different models: M225dn, M225rdn, M226dn,
M225dw, and M226dw. The product dimensions are as follows:
-
M225dn: Height – 371 mm, Depth – 408 mm, Width – 443 mm, Weight
(with toner cartridge) – 11.0 kg -
M226dn: Height – 371 mm, Depth – 408 mm, Width – 443 mm, Weight
(with toner cartridge) – 11.0 kg -
M225rdn: Height – 371 mm, Depth – 408 mm, Width – 443 mm,
Weight (with toner cartridge) – 11.1 kg -
M225dw: Height – 371 mm, Depth – 408 mm, Width – 443 mm, Weight
(with toner cartridge) – 11.0 kg -
M226dw: Height – 371 mm, Depth – 408 mm, Width – 443 mm, Weight
(with toner cartridge) – 11.0 kg
The printers support automatic duplex printing and have various
paper handling features such as a priority input tray (Tray 1) with
a capacity of 10 sheets, a main input tray (Tray 2) with a capacity
of 250 sheets, and a standard output bin with a capacity of 100
sheets. They are compatible with multiple operating systems
including Windows XP, Windows Vista, Windows 7, Windows 8, Windows
8.1, and Windows Server.
Product Usage Instructions:
-
Hardware Setup:
- Unbox the printer and remove all packaging materials.
- Place the printer on a flat, stable surface.
- Connect the power cord to the printer and a power outlet.
- Insert the toner cartridge into the printer.
- Load paper into the main input tray (Tray 2).
- Connect the printer to your computer using a USB cable or set
it up wirelessly.
-
Software Installation:
-
Visit the HP support website at www.hp.com/support/ljMFPM225 or
www.hp.com/support/ljMFPM226. -
Download the necessary software and drivers for your operating
system. -
Run the installation file and follow the on-screen instructions
to complete the software installation.
-
-
Printing, Scanning, and Copying:
-
To print a document, open the document on your computer and
select the printer as the printing device. Adjust any print
settings if necessary and click “Print”. -
To scan a document, place it on the scanner glass or load it
into the automatic document feeder (if available). Open the
scanning software on your computer and select the scan settings.
Start the scan process and save the scanned document. -
To make copies of a document, place it on the scanner glass or
load it into the automatic document feeder (if available). Use the
printer’s control panel to select the number of copies and any
other copy settings. Press the copy button to start the copying
process.
-
-
Troubleshooting:
-
If you encounter any issues with the printer, refer to the user
guide or visit the HP support website for troubleshooting
steps. -
You can also join support forums to seek assistance from other
users or contact HP customer support for further help.
-
LaserJet Pro MFP M225, M226
User Guide
M225dn M225rdn M226dn
M225dw M226dw
www.hp.com/support/ljMFPM225 www.hp.com/support/ljMFPM226
HP LaserJet Pro MFP M225, M226
User Guide
Copyright and License
© 2014 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is
prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be
liable for technical or editorial errors or omissions contained herein.
Part number: CF484-90901
Edition 1, 10/2014
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe
Systems Incorporated.
Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in
the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod
is for legal or rightholderauthorized copying only. Don’t steal music.
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open Group.
Table of contents
1 Product introduction ……………………………………………………………………………………………………………………. 1 Product
comparison ……………………………………………………………………………………………………………………………. 2 Power
consumption, electrical specifications, and acoustic emissions
…………………………………….. 5 Operating-environment specifications
………………………………………………………………………………….. 5 Product views
…………………………………………………………………………………………………………………………………….. 6 Product front view
………………………………………………………………………………………………………………. 6 Product back view
………………………………………………………………………………………………………………. 7 Control-panel views
……………………………………………………………………………………………………………. 8 M225dn, M225rdn, and M226dn
control panel ………………………………………………………. 8 M225dw and M226dw control panel
…………………………………………………………………… 10 Product hardware setup and software installation
……………………………………………………………………………….. 12
2 Paper trays ………………………………………………………………………………………………………………………………. 13 Supported
paper sizes and types ………………………………………………………………………………………………………… 14 Supported
paper sizes ………………………………………………………………………………………………………. 14 Supported paper types
……………………………………………………………………………………………………… 16 Load the priority input tray (Tray
- …………………………………………………………………………………………………….. 17 Load the main input tray (Tray
- ………………………………………………………………………………………………………… 19
3 Parts, supplies, and accessories ……………………………………………………………………………………………………. 23 Order parts, accessories, and supplies ………………………………………………………………………………………………… 24 Ordering …………………………………………………………………………………………………………………………… 24 Supplies and accessories …………………………………………………………………………………………………… 24 Replace the toner cartridge ………………………………………………………………………………………………………………… 25
4 Print ……………………………………………………………………………………………………………………………………….. 29 Print tasks (Windows) ………………………………………………………………………………………………………………………… 30 How to print (Windows) ……………………………………………………………………………………………………… 30 Automatically print on both sides (Windows) ………………………………………………………………………. 32 Manually print on both sides (Windows) ……………………………………………………………………………… 33 Print multiple pages per sheet (Windows) …………………………………………………………………………… 34
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iii
Select the paper type (Windows) ………………………………………………………………………………………… 35
Additional print tasks ………………………………………………………………………………………………………… 35 Print tasks
(Mac OS X) ………………………………………………………………………………………………………………………… 36 How to print (OS
X) ……………………………………………………………………………………………………………. 36 Automatically print on both
sides (OS X) ……………………………………………………………………………… 36 Manually print on both sides
(OS X) …………………………………………………………………………………….. 36 Print multiple pages per sheet
(OS X) ………………………………………………………………………………….. 37 Select the paper type (OS X)
………………………………………………………………………………………………. 37 Additional print tasks
………………………………………………………………………………………………………… 37 Set up HP Wireless Direct Printing
………………………………………………………………………………………………………. 38 Mobile printing
………………………………………………………………………………………………………………………………….. 39 HP ePrint via email
……………………………………………………………………………………………………………. 39 HP ePrint software
……………………………………………………………………………………………………………. 40 AirPrint
…………………………………………………………………………………………………………………………….. 40 Use walk-up USB printing
(dw models only) …………………………………………………………………………………………. 41
5 Copy ……………………………………………………………………………………………………………………………………….. 43 Make a copy
……………………………………………………………………………………………………………………………………… 44 Copy on both sides
(duplex) ……………………………………………………………………………………………………………….. 45 Copy on both sides
automatically ……………………………………………………………………………………….. 45 Copy on both sides
manually ……………………………………………………………………………………………… 45
6 Scan ……………………………………………………………………………………………………………………………………….. 47 Scan by using
the HP Scan software (Windows) ……………………………………………………………………………………. 48 Scan by
using the HP Scan software (Mac) …………………………………………………………………………………………… 49 Set up
Scan to E-mail (touchscreen models only) …………………………………………………………………………………. 50
Introduction ……………………………………………………………………………………………………………………… 50 Use the Scan to
E-Mail Wizard (Windows) ……………………………………………………………………………. 50 Set up the Scan to
Email feature via the HP Embedded Web Server (Windows) ……………………….. 50 Set up
the Scan to Email feature via the HP Embedded Web Server (OS X) ………………………………
51 Set up Scan to Network Folder (touchscreen models only)
……………………………………………………………………. 54 Introduction
……………………………………………………………………………………………………………………… 54 Use the Scan to Network
Folder Setup Wizard (Windows) ……………………………………………………… 54 Set up the Scan to
Network Folder feature via the HP Embedded Web Server (Windows) …………. 54 Set
up the Scan to Network Folder feature via the HP Embedded Web Server (OS X)
……………….. 55 Scan to a USB flash drive (touchscreen models only)
……………………………………………………………………………. 57 Scan to email (touchscreen models only)
…………………………………………………………………………………………….. 58 Scan to a network folder (touchscreen
models only) …………………………………………………………………………….. 59
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7 Fax …………………………………………………………………………………………………………………………………………. 61 Set up to send
and receive faxes …………………………………………………………………………………………………………. 62 Before starting
…………………………………………………………………………………………………………………. 62 Step 1: Identify the phone
connection type …………………………………………………………………………. 62 Step 2: Set up the fax
………………………………………………………………………………………………………… 63 Dedicated phone line
………………………………………………………………………………………… 63 Shared voice/fax line
………………………………………………………………………………………… 64 Shared voice/fax line with an answering
machine ……………………………………………….. 65 Step 3: Configure the fax time, date, and
header …………………………………………………………………. 67 HP Fax Setup Wizard
…………………………………………………………………………………………. 67 Product control panel
……………………………………………………………………………………….. 67 HP Device Toolbox
……………………………………………………………………………………………. 68 HP Embedded Web Server
…………………………………………………………………………………. 68 Step 4: Run a fax test
………………………………………………………………………………………………………… 68 Step 5 (Optional): Configure
settings for receiving digital faxes (Windows) …………………………….. 69 Send a fax
………………………………………………………………………………………………………………………………………… 70 Fax from the flatbed
scanner …………………………………………………………………………………………….. 70 Fax from the document feeder
…………………………………………………………………………………………… 70 Send a fax using the HP software
(Windows) ……………………………………………………………………….. 72
8 Manage the product ……………………………………………………………………………………………………………………. 73 Use HP
Web Services applications (touchscreen models only) ………………………………………………………………..
74 Change the product connection type (Windows)
…………………………………………………………………………………… 75 Advanced configuration with HP Embedded
Web Server (EWS) and HP Device Toolbox (Windows) ……………. 76 Advanced
configuration with HP Utility for Mac OS X …………………………………………………………………………….. 79
Open HP Utility …………………………………………………………………………………………………………………. 79 HP Utility
features …………………………………………………………………………………………………………….. 79 Configure IP network
settings …………………………………………………………………………………………………………….. 81 Printer sharing
disclaimer ………………………………………………………………………………………………….. 81 View or change network
settings ……………………………………………………………………………………….. 81 Rename the product on a
network ……………………………………………………………………………………… 81 Manually configure IPv4 TCP/IP
parameters from the control panel ………………………………………. 82 HP Web Jetadmin
………………………………………………………………………………………………………………………………. 83 Product security features
…………………………………………………………………………………………………………………… 84 Set or change the product
password using the HP Embedded Web Server ……………………………… 84 Economy settings
……………………………………………………………………………………………………………………………… 85 Print with EconoMode
……………………………………………………………………………………………………….. 85 Configure the Sleep/Auto Off
After setting ………………………………………………………………………….. 85 Update the firmware
…………………………………………………………………………………………………………………………. 87 Method one: Update the
firmware using the control panel ……………………………………………………. 87 Method two: Update
the firmware using the Firmware Update Utility …………………………………….. 88
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v
9 Solve problems …………………………………………………………………………………………………………………………. 89 Customer support ……………………………………………………………………………………………………………………………… 90 Control panel help system (touchscreen models only) ………………………………………………………………………….. 91 Restore the factory-set defaults ………………………………………………………………………………………………………… 92 A Cartridge is low or Cartridge is very low message displays on the product control panel ……………………….. 93 Enable or disable the Very Low settings ……………………………………………………………………………… 93 Product does not pick up paper or misfeeds ………………………………………………………………………………………… 95 The product does not pick up paper ……………………………………………………………………………………. 95 The product picks up multiple sheets of paper …………………………………………………………………….. 95 The document feeder jams, skews, or picks up multiple sheets of paper ……………………………….. 95 Clean the pickup rollers and separation pad in the document feeder ……………………………………… 96 Clear jams ………………………………………………………………………………………………………………………………………… 98 Jam locations …………………………………………………………………………………………………………………… 98 Experiencing frequent or recurring paper jams? …………………………………………………………………… 98 Clear jams in the document feeder …………………………………………………………………………………….100 Clear jams in the toner-cartridge area ………………………………………………………………………………. 102 Clear jams in the output bin ………………………………………………………………………………………………105 Clear jams in the duplexer ……………………………………………………………………………………………….. 108 Improve print quality ………………………………………………………………………………………………………………………..110 Print from a different software program …………………………………………………………………………… 110 Set the paper-type setting for the print job ………………………………………………………………………..110 Check the paper-type setting (Windows) ……………………………………………………………110 Check the paper type setting (OS X) …………………………………………………………………..111 Check the toner-cartridge status ……………………………………………………………………………………… 111 Clean the product …………………………………………………………………………………………………………….111 Print a cleaning page ………………………………………………………………………………………. 111 Check the scanner glass for dirt and smudges …………………………………………………… 112 Inspect the toner cartridge for damage …………………………………………………………………………….. 112 Check the paper and printing environment …………………………………………………………………………113 Use paper that meets HP specifications ……………………………………………………………. 113 Check the product environment ………………………………………………………………………..113 Check other print job settings ……………………………………………………………………………………………113 Check the EconoMode settings ………………………………………………………………………… 113 Try a different print driver ……………………………………………………………………………………………….. 115 Improve copy and scan quality …………………………………………………………………………………………………………. 116 Check the scanner glass for dirt and smudges …………………………………………………………………….116 Check the paper settings …………………………………………………………………………………………………. 116 Optimize for text or pictures ……………………………………………………………………………………………. 116 Edge-to-edge copying …………………………………………………………………………………………………….. 117 Clean the pickup rollers and separation pad in the document feeder …………………………………….118 Improve fax image quality ……………………………………………………………………………………………………………….. 119
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Check the scanner glass for dirt or smudges ……………………………………………………………………… 119
Check the send-fax resolution setting ………………………………………………………………………………. 119
Check the lightness/darkness setting ……………………………………………………………………………….. 119
Check the Error Correction setting ……………………………………………………………………………………. 120 Check
the Fit-to-Page setting …………………………………………………………………………………………… 121 Clean the
pickup rollers and separation pad in the document feeder ……………………………………. 121
Send to a different fax machine ……………………………………………………………………………………….. 122 Check
the sender’s fax machine ……………………………………………………………………………………….. 122 Solve wired
network problems …………………………………………………………………………………………………………. 123 Poor physical
connection …………………………………………………………………………………………………. 123 The computer is using
the incorrect IP address for the product …………………………………………… 123 The computer is
unable to communicate with the product ………………………………………………….. 123 The product
is using incorrect link and duplex settings for the network ……………………………….. 124
New software programs might be causing compatibility problems ………………………………………
124 The computer or workstation might be set up incorrectly
…………………………………………………… 124 The product is disabled, or other network settings
are incorrect …………………………………………. 124 Solve wireless network problems
……………………………………………………………………………………………………… 125 Wireless connectivity checklist
…………………………………………………………………………………………. 125 The product does not print after the
wireless configuration completes ……………………………….. 126 The product does not
print, and the computer has a third-party firewall installed ………………… 126 The
wireless connection does not work after moving the wireless router or product
…………….. 126 Cannot connect more computers to the wireless product
……………………………………………………. 126 The wireless product loses communication when
connected to a VPN …………………………………. 126 The network does not appear in the
wireless networks list …………………………………………………. 126 The wireless network is not
functioning ……………………………………………………………………………. 127 Perform a wireless network
diagnostic test ………………………………………………………………………. 127 Reduce interference on a
wireless network ……………………………………………………………………….. 127 Solve fax problems
………………………………………………………………………………………………………………………….. 128 Check the hardware setup
……………………………………………………………………………………………….. 128 Faxes are sending slowly
…………………………………………………………………………………………………. 129 Fax quality is poor
…………………………………………………………………………………………………………… 130 Fax cuts off or prints on two
pages …………………………………………………………………………………… 130
Index ……………………………………………………………………………………………………………………………………….. 131
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viii
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1 Product introduction
Product comparison Product views Product hardware setup and software
installation For more information: Go to www.hp.com/support/ljMFPM225,
www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes
the following information: Install and configure Learn and use Solve problems
Download software updates Join support forums Find warranty and regulatory
information
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1
Product comparison
Model name Product number Product dimensions
Paper handling
Supported operating systems
M225dn
CF484A
Height
371 mm (14.6 in)
Depth
408 mm (16.1 in)
Width
443 mm (17.4 in)
Weight, with toner 11.0 kg (24.3 lb) cartridge
Priority input tray (Tray 1, 10-sheet capacity)
Main input tray (Tray 2, 250-sheet capacity)
Standard output bin (100-sheet capacity)
Automatic duplex printing
Windows XP, 32bit, SP2 and greater
Windows Vista, 32-bit and 64-bit
Windows 7, 32-bit and 64-bit
Windows 8, 32-bit and 64-bit
Windows 8.1, 32bit and 64-bit
Windows 2003 Server 32-bit, SP1 and higher, print and scan drivers only
Windows 2003 Server 64-bit, SP1 and higher, print driver only by using Add Printer Wizard
Windows 2003 Server, Standard Edition and Enterprise Edition, print and scan drivers only
M226dn C6N22A 371 mm (14.6 in) 408 mm (16.1 in) 443 mm (17.4 in) 11.0 kg (24.3 lb)
M225rdn CF486A 371 mm (14.6 in) 408 mm (16.1 in) 443 mm (17.4 in) 11.1 kg (24.4 lb)
M225dw CF485A 371 mm (14.6 in) 408 mm (16.1 in) 443 mm (17.4 in) 11.0 kg (24.3 lb)
M226dw C6N23A 371 mm (14.6 in) 408 mm (16.1 in) 443 mm (17.4 in) 11.0 kg (24.3 lb)
2 Chapter 1 Product introduction
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Model name Product number
Supported print and scan drivers for Windows
M225dn
CF484A
Windows 2003 R2 Server 32-bit, Standard and Enterprise editions, print and
scan drivers only
Windows 2003 R2 Server 64-bit, Standard and Enterprise editions, print driver
only by using Add Printer Wizard
Windows 2008 Server, 32-bit and 64-bit, (SP1 and higher) print and scan
drivers only
Windows 2008 R2 Server 64-bit, print and scan drivers only
Windows 2008 R2 Server 64-bit, SP1, print and scan drivers only
Windows 2008 Server, Standard and Enterprise editions, print and scan drivers
only
Windows 2012 R2 Server 64-bit, print driver only by using Add Printer Wizard
Windows 2012 Server 64-bit, print driver only by using Add Printer Wizard
Mac OS X v10.7 v10.9
HP PCL6 discrete print driver
This driver is included on the inbox CD as the default print driver.
M226dn C6N22A
M225rdn CF486A
M225dw CF485A
M226dw C6N23A
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Product comparison 3
Model name Product number
Connectivity
M225dn
CF484A
HP Scan driver
This driver is included on the inbox CD.
HP UPD PCL5c print driver
Available for download
HP UPD PCL6 print driver
Available for download
HP UPD PS print driver
Available for download
Hi-Speed USB 2.0
Memory
10/100 Ethernet LAN connection
Wireless network connection
Walk-up USB port for printing and scanning without a computer
256 MB RAM
Control-panel display Print
Copy
2-line LCD
Color graphical touchscreen
Prints 25 pages per minute (ppm) on A4-size paper and 26 ppm on Letter-size
paper
Flatbed scanner supports paper up to A4 or Lettersize
Document feeder supports paper up to Legal size
(Copies up to 15 ppm)
M226dn C6N22A
M225rdn CF486A
M225dw CF485A
M226dw C6N23A
4 Chapter 1 Product introduction
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Model name Product number
Scan
M225dn
CF484A
Copy resolution is 300 dots per inch (dpi)
Flatbed scanner supports paper up to A4 or Lettersize
Document feeder supports paper up to Legal size
Scan resolution up to 1200 dpi
Scans in color
Integrated Optical Character Recognition (OCR) software adds support for
additional OCR file types in HP Scan: Searchable PDFs (.pdf), Rich Text
(.rtf), and Text (.txt)
Scan to email
Scan to network folder
Scan to USB
Fax
V.34 with two
RJ-11 fax ports
M226dn C6N22A
M225rdn CF486A
M225dw CF485A
M226dw C6N23A
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226 for current
information.
CAUTION: Power requirements are based on the country/region where the product
is sold. Do not convert operating voltages. This will damage the product and
void the product warranty.
Operating-environment specifications
Environment Temperature Relative humidity Altitude
Recommended 17° to 25°C (62.6° to 77°F) 30% to 70% relative humidity (RH) Not applicable
Allowed 15° to 30°C (59° to 86°F) 10% to 80% RH 0 to 3048 m (0 to 10,000 ft)
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Product comparison 5
Product views
Product front view Product back view Control-panel views
Product front view
12
3
4
10
9
11
5
8
76
dn
1
Handle for lifting the scanner cover
2
Document feeder input tray (lift the tray to clear jams)
3
Document feeder output bin
4
Control panel (tilts up for easier viewing)
dn models: LCD control panel
dw models: Graphical touchscreen control panel
5
Power on/off button
6
Model name
7
Priority input tray (Tray 1)
8
Main input tray (Tray 2)
9
Output bin
10
Handle for opening the top cover (access to the toner cartridge and for clearing jams)
11
Walk-up USB port for printing and scanning without a computer (dw models only)
dw
6 Chapter 1 Product introduction
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Product back view 1
8
7 6
2
3 4 5
1
Rear door (access for clearing jams)
2
Ethernet port
3
Hi-Speed USB 2.0
4
Fax “line in” port for attaching the fax phone line to the product
5
Telephone “line out” port for attaching an extension phone, answering machine, or other device
NOTE: This port is covered with a rubber cap. Pull the cap down from the top edge to access the port.
6
Power connection
7
Product number and serial number label
8
Slot for cable-type security lock
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Product views 7
Control-panel views
M225dn, M225rdn, and M226dn control panel
12
34 56 7
8 17
16 9
1
Start Fax button
2
Attention light
3
Ready light
4
Setup button
5
Left arrow button
6
OK button
7
Right arrow button
8
Power on/off button
9
Cancel button
10
Copy Settings button
11
Lighter/Darker button
12
Number of Copies button
13
Back button
14
Start Copy button
15
ePrint button
15 14 13 12 11 10
Starts a fax job Indicates the product has an error, a tray is empty, or other
condition requiring attention Indicates the product is ready Opens the Setup
menu Moves the cursor to the left or scrolls through menu options Confirms a
setting or an action to proceed Moves the cursor to the right or scrolls
through menu options Turns the product on or off Clears settings, cancels the
current job, or exits the current menu Opens the Copy Settings menu Adjusts
the darkness setting for the current copy job Sets the number of copies
Returns to the previous screen Starts a copy job Opens the Web Services menu
8 Chapter 1 Product introduction
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16
Numeric keypad
17
Fax Redial button
Use the keypad to enter fax numbers or select menu options Recalls the fax number used for the previous fax job
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Product views 9
M225dw and M226dw control panel
1 2 345 6
20
7
19 8
18 9
17
10
16
1 HP Web Services button 2 Setup button 3 Wireless button
4 Network button
5 Information button 6 Supplies button 7 Help button 8 Power on/off button 9
Right arrow button
10 Chapter 1 Product introduction
15 14 13 12
11
Provides quick access to HP Web Services features, including HP ePrint
Opens the Setup menu
Provides access to the Wireless menu and wireless status information
NOTE: When the product is connected to a wireless network, this icon changes
to a set of signal strength bars.
Provides access to network settings and information
NOTE: This button displays only when the product is connected to a network.
Provides product status information
Provides information about supplies status
Provides access to the control-panel help system
Turns the product on or off
Moves the cursor to the right or moves the display to the next screen
NOTE: This button illuminates only when the current screen can use this
feature.
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10 Cancel button
11 Apps button 12 Fax button 13 Scan button
14 USB button 15 Copy button 16 Product status 17 Back button
18 Left arrow button
19 Home button 20 Wireless light
Clears settings, cancels the current job, or exits the current screen
NOTE: This button illuminates only when the current screen can use this
feature.
Provides access to the Apps menu to print directly from select Web
applications
Provides access to the fax feature
Provides access to the scan features:
Scan to USB Drive
Scan to Network Folder
Scan to E-mail
Provides access to the USB Flash Drive menu
Provides access to the copy feature
Provides information about the overall product status
Returns to the previous screen
NOTE: This button illuminates only when the current screen can use this
feature.
Moves the cursor to the left or moves the display to the previous screen
NOTE: This button illuminates only when the current screen can use this
feature.
Provides access to the Home screen
Indicates the wireless network is enabled. The light blinks while the product
is establishing a connection to the wireless network.
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Product views 11
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came
with the product. For additional instructions, go to HP support on the Web. Go
to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226 for HP’s all-
inclusive help for the product. Find the following support: Install and
configure Learn and use Solve problems Download software updates Join support
forums Find warranty and regulatory information
12 Chapter 1 Product introduction
ENWW
2 Paper trays
Supported paper sizes and types Load the priority input tray (Tray 1) Load the
main input tray (Tray 2) For more information: Go to
www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive
help for the product includes the following information: Install and configure
Learn and use Solve problems Download software updates Join support forums
Find warranty and regulatory information
ENWW
13
Supported paper sizes and types
Supported paper sizes Supported paper types
Supported paper sizes
NOTE: To obtain the best results, select the correct paper size and type in
the print driver before printing.
Size
Dimensions
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Executive
184 x 267 mm (7.3 x 10.5 in)
Oficio 8.5 x 13
216 x 330 mm (8.5 x 13 in)
4 x 6
102 x 152 mm (4 x 6 in)
5 x 8
127 x 203 mm (5 x 8 in)
A4
210 x 297 mm (8.3 x 11.7 in)
A5
148 x 210 mm (5.8 x 8.3 in)
A6
105 x 148 mm (4.1 x 5.8 in)
B5 (JIS)
182 x 257 mm (7.2 x 10.1 in)
B6 (JIS)
129 x 182 mm (5.1 x 7.2 in)
10 x 15cm
102 x 152 mm (4 x 6 in)
Oficio 216 x 340 mm 216 x 340 mm (8.5 x 13.4 in)
16K
195 x 270 mm (7.7 x 10.6 in)
16K
184 x 260 mm (7.2 x 10.3 in)
16K
197 x 273 mm (7.8 x 10.8 in)
Japanese Postcard
100 x 148 mm (3.9 x 5.8 in)
Postcard (JIS)
Double Japan Postcard Rotated
200 x 148 mm (7.9 x 5.8 in)
Double Postcard (JIS)
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
Priority input tray (Tray 1)
Main input tray (Tray Auto duplex 2)
14 Chapter 2 Paper trays
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Size
Dimensions
Envelope Monarch Envelope B5 Envelope C5 Envelope DL Custom
98 x 191 mm (3.9 x 7.5 in) 176 x 250 mm (6.9 x 9.8 in) 162 x 229 mm (6.4 x 9 in) 110 x 220 mm (4.3 x 8.7 in) 76 x 127 mm to 216 x 356 mm (3 x 5 in to 8.5 x 14 in)
Priority input tray (Tray 1)
Main input tray (Tray Auto duplex 2)
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Supported paper sizes and types 15
Supported paper types
NOTE: To obtain the best results, select the correct paper size and type in
the print driver before printing.
Type Plain HP EcoSMART Lite Light 6074g Intermediate 8595g Midweight 96110g Heavy 111130g Extra Heavy 131175g Transparency Labels Letterhead Envelope Preprinted Prepunched Colored Bond Recycled Rough Vellum
Single-sided or manual duplex Auto duplex
16 Chapter 2 Paper trays
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Load the priority input tray (Tray 1)
NOTE: When you add new paper, make sure that you remove all of the paper from
the input tray and straighten the stack. Do not fan the paper. This reduces
jams by preventing multiple sheets of paper from feeding through the product
at one time. Use paper that is not wrinkled, folded, or damaged. 1. Load the
paper face-up with the top forward in the input tray. The orientation of the
paper in the tray varies depending on the type of print job. For additional
information, see Table 2-1 Tray 1 paper orientation on page 17.
2. Adjust the paper guides until they are snug against the paper.
Table 2-1 Tray 1 paper orientation
Paper type
Duplex mode
Preprinted or letterhead
1-sided printing or manual 2-sided printing
How to load paper Face-up Top edge leading into the product
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Load the priority input tray (Tray 1) 17
Table 2-1 Tray 1 paper orientation (continued)
Paper type
Duplex mode
Prepunched
1-sided printing or manual 2-sided printing
How to load paper Face-up Holes toward the left side of the product
Envelopes
1-sided printing
Face-up
Top edge toward the right of the tray, postage end entering the product last
18 Chapter 2 Paper trays
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Load the main input tray (Tray 2)
NOTE: When adding new paper, make sure to remove all of the paper from the
input tray and straighten the stack. Do not fan the paper. This reduces jams
by preventing multiple sheets of paper from feeding through the product at one
time. Use paper that is not wrinkled, folded, or damaged. 1. Open the dust
cover.
2. Load the paper into the tray. Make sure that the paper fits under the tabs
and below the maximum-height indicators. The orientation of the paper in the
tray varies depending on the type of print job. For additional information,
see Table 2-2 Tray 2 paper orientation on page 21.
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Load the main input tray (Tray 2) 19
3. Adjust the paper guides until they are snug against the paper.
4. Close the dust cover.
20 Chapter 2 Paper trays
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Table 2-2 Tray 2 paper orientation
Paper type
Duplex mode
Preprinted or letterhead
1-sided printing or 2-sided printing
How to load paper Face-up Top edge leading into the product
Prepunched
1-sided printing or 2-sided printing
Face-up Holes toward the left side of the product
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Load the main input tray (Tray 2) 21
22 Chapter 2 Paper trays
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3 Parts, supplies, and accessories
Order parts, accessories, and supplies Replace the toner cartridge For more
information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.
HP’s all-inclusive help for the product includes the following information:
Install and configure Learn and use Solve problems Download software updates
Join support forums Find warranty and regulatory information
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23
Order parts, accessories, and supplies
Ordering
Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS)
www.hp.com/go/suresupply
www.hp.com/buy/parts
Contact an HP-authorized service or support provider.
To access, in a supported Web browser on your computer, enter the product IP
address or host name in the address/URL field. The EWS contains a link to the
HP SureSupply Web site, which provides options for purchasing Original HP
supplies.
Supplies and accessories
Item HP 83A Toner Cartridge HP 83X Toner Cartridge HP 88A Toner Cartridge
USB cable
Description
Part number
Replacement toner cartridge
CF283A
High-capacity replacement toner cartridge
CF283X
Replacement toner cartridge for China and India CC388A only
2-meter standard USB-compatible device connector
C6518A
24 Chapter 3 Parts, supplies, and accessories
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Replace the toner cartridge
When a toner cartridge approaches the end of useful life, you are prompted to
order a replacement. You can continue printing with the current cartridge
until redistributing the toner no longer yields acceptable print quality. A
second message displays on the control panel when the toner cartridge reaches
the “very low” state. 1. Lift the scanner assembly.
2. Open the top cover.
3. Remove the toner cartridge.
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Replace the toner cartridge 25
4. Remove the new toner cartridge from the bag. Place the used toner
cartridge in the bag for recycling.
5. Grasp both sides of the toner cartridge and distribute the toner by gently
rocking the cartridge. CAUTION: Do not touch the shutter or the surface of the
roller.
6. Bend the tab on the left side of the cartridge until the tab breaks loose.
Pull the tab until all the tape is removed from the cartridge. Place the tab
and tape in the toner cartridge box to return for recycling.
26 Chapter 3 Parts, supplies, and accessories
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7. Align the toner cartridge with the tracks inside the product, and then
insert the toner cartridge until it is firmly seated.
8. Close the top cover.
9. Lower the scanner assembly.
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Replace the toner cartridge 27
28 Chapter 3 Parts, supplies, and accessories
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4 Print
Print tasks (Windows) Print tasks (Mac OS X) Set up HP Wireless Direct
Printing Mobile printing Use walk-up USB printing (dw models only) For more
information: Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226.
HP’s all-inclusive help for the product includes the following information:
Install and configure Learn and use Solve problems Download software updates
Join support forums Find warranty and regulatory information
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29
Print tasks (Windows)
How to print (Windows) Automatically print on both sides (Windows) Manually
print on both sides (Windows) Print multiple pages per sheet (Windows) Select
the paper type (Windows) Additional print tasks
How to print (Windows)
The following procedure describes the basic printing process for Windows. 1.
From the software program, select the Print option. 2. Select the product from
the list of printers. To change settings, click or tap the Properties or
Preferences button to open the print driver. NOTE: The name of the button
varies for different software programs.
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3. Click or tap the tabs in the print driver to configure the available
options. For example, set the paper orientation on the Finishing tab, and set
the paper source, paper type, paper size, and quality settings on the
Paper/Quality tab.
4. Click or tap the OK button to return to the Print dialog box. Select the
number of copies to print from this screen.
5. Click or tap the OK button to print the job.
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Print tasks (Windows) 31
Automatically print on both sides (Windows)
Use this procedure for products that have an automatic duplexer installed. If
the product does not have an automatic duplexer installed, or to print on
paper types that the duplexer does not support, you can print on both sides
manually.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the
Properties or Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Finishing tab.
4. Select the Print on both sides check box. Click the OK button to close the
Document Properties dialog box.
5. In the Print dialog box, click the OK button to print the job.
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Manually print on both sides (Windows)
Use this procedure for products that do not have an automatic duplexer
installed or to print on paper that the duplexer does not support. 1. From the
software program, select the Print option. 2. Select the product from the list
of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Finishing tab. 4. Select the Print on both sides
(manually) check box. Click the OK button to print the first side of the
job. 5. Retrieve the printed stack from the output bin, and place it in Tray
-
- If prompted, touch the appropriate control panel button to continue.
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Print tasks (Windows) 33
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option. 2. Select the product
from the list of printers, and then click or tap the Properties or Preferences
button
to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Finishing tab. 4. Select the number of pages per sheet
from the Pages per sheet drop-down list. 5. Select the correct Print page
borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box. 6. In the Print dialog box, click the OK
button to print the job.
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Select the paper type (Windows)
1. From the software program, select the Print option. 2. Select the product
from the list of printers, and then click or tap the Properties or Preferences
button
to open the print driver.
NOTE: The name of the button varies for different software programs. 3. Click
or tap the Paper/Quality tab. 4. From the Paper type drop-down list, click the
More… option. 5. Expand the list of Type is: options. 6. Expand the category
of paper types that best describes your paper. 7. Select the option for the
type of paper you are using, and then click the OK button. 8. Click the OK
button to close the Document Properties dialog box. In the Print dialog box,
click the OK
button to print the job.
Additional print tasks
Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. Instructions
are available for performing specific print tasks, such as the following:
Create and use printing shortcuts or presets Select the paper size, or use a
custom paper size Select the page orientation Create a booklet Scale a
document to fit a specific paper size Print the first or last pages of the
document on different paper Print watermarks on a document
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Print tasks (Windows) 35
Print tasks (Mac OS X)
How to print (OS X) Automatically print on both sides (OS X) Manually print on
both sides (OS X) Print multiple pages per sheet (OS X) Select the paper type
(OS X) Additional print tasks
How to print (OS X)
The following procedure describes the basic printing process for OS X. 1.
Click the File menu, and then click the Print option. 2. Select the product.
3. Click Show Details, and then select other menus to adjust the print
settings. 4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to products that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might
not be available if you are using AirPrint. 1. Click the File menu, and then
click the Print option. 2. Select the product. 3. Click Show Details, and then
click the Layout menu. 4. Select a binding option from the Two-Sided drop-down
list. 5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might
not be available if you are using AirPrint. 1. Click the File menu, and then
click the Print option. 2. Select the product. 3. Click Show Details, and then
click the Manual Duplex menu. 4. Click the Manual Duplex box, and select a
binding option. 5. Click the Print button. 6. Go to the product, and remove
any blank paper that is in Tray 1.
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7. Retrieve the printed stack from the output bin and place it with the
printed-side facing down in the input tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option. 2. Select the
product. 3. Click Show Details, and then click the Layout menu. 4. From the
Pages per Sheet drop-down list, select the number of pages that you want to
print on each
sheet. 5. In the Layout Direction area, select the order and placement of the
pages on the sheet. 6. From the Borders menu, select the type of border to
print around each page on the sheet. 7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option. 2. Select the
product. 3. Click Show Details, and then click the Media & Quality menu or the
Paper/Quality menu. 4. Select a type from the Media-type drop-down list. 5.
Click the Print button.
Additional print tasks
Go to www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. Instructions
are available for performing specific print tasks, such as the following:
Create and use printing shortcuts or presets Select the paper size, or use a
custom paper size Select the page orientation Create a booklet Scale a
document to fit a specific paper size Print the first or last pages of the
document on different paper Print watermarks on a document
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Print tasks (Mac OS X) 37
Set up HP Wireless Direct Printing
NOTE: This feature is available with wireless models only and the product
might require a firmware update to use this feature.
The HP Wireless Direct Printing feature lets you print from your wireless
mobile device directly to an HP Wireless Direct-enabled product without
requiring connection to an established network or the Internet. Use HP
Wireless Direct to print wirelessly from the following devices:
iPhone, iPad, or iTouch using Apple AirPrint or the HP ePrint mobile app
Mobile devices that run Android or Symbian using the HP ePrint Home & Biz
application
Any Wi-Fi capable computer with any operating system.
For more information on HP Wireless Direct, go to
www.hp.com/go/wirelessprinting, and then click HP Wireless Direct.
To set up HP Wireless Direct from the control panel, complete the following
steps:
1. From the Home screen on the product control panel, touch the Wireless
button.
2. Open the following menus:
Wireless Menu
Wireless Direct
On/Off
3. Touch the On menu item. The product saves the setting and then returns the
control panel to the Wireless Direct menu.
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Mobile printing
HP offers multiple Mobile and ePrint solutions to enable wireless printing to
an HP printer from a laptop, tablet, smartphone, or other mobile device. To
determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting
(English only). HP ePrint via email HP ePrint software AirPrint
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the
product’s email address from any email enabled device. To use HP ePrint, the
product must meet these requirements: The product must be connected to a wired
or wireless network and have Internet access. HP Web Services must be enabled
on the product, and the product must be registered with HP
Connected.
LCD control panel 1. Find the product IP address.
a. On the product control panel, press the Setup button.
b. Open the following menus: Network Setup Show IP Address
2. To open the HP Embedded Web Server, enter the product IP address into the
address line of a Web browser on the computer.
3. Click the HP Web Services tab on the HP Embedded Web Server, and then
click Enable. The product enables Web Services, and then prints an information
page. The information page contains the printer code that you use to register
your HP product at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the
setup process.
Touchscreen control panel 1. From the Home screen on the product control
panel, touch the Web Services button.
2. Touch the Enable Web Services button. The product enables Web Services,
and then prints an information page. The information page contains the printer
code that you use to register your HP product at HP Connected.
3. Go to www.hpconnected.com to create an HP ePrint account and complete the
setup process.
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Mobile printing 39
For more information, go to www.hp.com/support to view additional information
for your product.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or
laptop computer to any HP ePrint-capable product. This software makes it easy
to find HP ePrint-enabled products that are registered to your HP Connected
account. The target HP printer can be located in the office or at locations
across the globe.
Windows: After installing the software, open the Print option from within your
application, and then select HP ePrint from the installed printers list. Click
the Properties button to configure print options.
Mac: After installing the software, select File, Print, and then select the
arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network
printers on the network (LAN or WAN) to products that support UPD PostScript®.
Windows and Mac both support IPP printing to LAN or WAN network-connected
products that support ePCL.
Windows and Mac also both support printing PDF documents to public print
locations and printing using HP ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not
technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use
AirPrint to print directly to the product from an iPad, iPhone (3GS or later),
or iPod touch (third generation or later) in the following applications:
Mail
Photos
Safari
iBooks
Select third-party applications
To use AirPrint, the product must be connected to the same wireless network as
the Apple device. For more information about using AirPrint and about which HP
products are compatible with AirPrint, go to the support Web site for this
product:
www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226
NOTE: AirPrint does not support USB connections.
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Use walk-up USB printing (dw models only)
1. Insert the USB flash drive into the walk-up USB port on the product.
2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through
the options.
Print Documents
View and Print Photos
Scan to USB Drive
3. To print a document, touch the Print Documents screen, and then touch the
name of the folder on the USB drive where the document is stored. When the
summary screen opens, you can touch it to adjust the settings. Touch the Print
button to print the document.
4. To print photos, touch the View and Print Photos screen, and then touch
the preview image to select each photo that you want to print. Touch the Done
button. When the summary screen opens, you can touch it to adjust the
settings. Touch the Print button to print the photos.
5. Retrieve the printed job from the output bin, and remove the USB flash
drive.
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Use walk-up USB printing (dw models only) 41
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5 Copy
Make a copy Copy on both sides (duplex) For more information: Go to
www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive
help for the product includes the following information: Install and configure
Learn and use Solve problems Download software updates Join support forums
Find warranty and regulatory information
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43
Make a copy
LCD control panel 1. Load the document on the scanner glass according to the
indicators on the product. 2. Close the scanner. 3. On the product control
panel, press the Copy Menu button. 4. To optimize copy quality for different
types of documents, open the Optimize menu. Use the arrow buttons to scroll
through the options, and then press the OK button to select an option. The
following copy-quality settings are available: Auto Select: Use this setting
when you are not concerned about the quality of the copy. This is the default
setting. Mixed: Use this setting for documents that contain a mixture of text
and graphics. Text: Use this setting for documents that contain mostly text.
Picture: Use this setting for documents that contain mostly graphics. 5. To
adjust the number of copies, press the Number of Copies button. 6. Select the
number of copies. 7. Press the Start Copy button to start copying.
Touchscreen control panel 1. Load the document on the scanner glass according
to the indicators on the product. 2. Close the scanner. 3. From the Home
screen on the product control panel, touch the Copy button. 4. To optimize
copy quality for different types of documents, touch the Settings button, and
then scroll to and touch the Optimize button. Touch the arrow buttons to
scroll through the options, and then touch an option to select it. The
following copy-quality settings are available: Auto Select: Use this setting
when you are not concerned about the quality of the copy. This is the default
setting. Mixed: Use this setting for documents that contain a mixture of text
and graphics. Text: Use this setting for documents that contain mostly text.
Picture: Use this setting for documents that contain mostly graphics. 5. Touch
the arrows to change the number of copies, or touch the existing number and
type the number of copies. 6. Touch the Start Copy button to start copying.
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Copy on both sides (duplex)
Copy on both sides automatically Copy on both sides manually
Copy on both sides automatically
1. Load the original documents into the document feeder with the first page
facing up, and with the top of the page leading.
2. Adjust the paper guides to fit the size of the document. 3. Open the Copy
Settings menu:
LCD control panel: On the product control panel, press the Copy Settings
button. Touchscreen control panel: From the Home screen on the product control
panel, touch the Copy
button, and then touch the Settings button. 4. Select Two-Sided. 5. Use the
arrow buttons to scroll through the options, and then select the appropriate
option. 6. Start the copy job:
LCD control panel: Press the Start Copy button. Touchscreen control panel:
Touch Start Copy.
Copy on both sides manually
1. Place the document face-down on the scanner glass with the upper-left
corner of the page in the upperleft corner of the glass. Close the scanner.
2. Open the Copy Settings menu: LCD control panel: On the product control
panel, press the Copy Settings button. Touchscreen control panel: From the
Home screen on the product control panel, touch the Copy button, and then
touch the Settings button.
3. Select Two-Sided. 4. Use the arrow buttons to scroll through the options,
and then select the appropriate option. 5. Start the copy job:
LCD control panel: Press the Start Copy button. Touchscreen control panel:
Touch Start Copy. 6. The product prompts to load the next original document.
Place it on the glass, and then press or touch the OK button. 7. Repeat this
process until you have scanned the last page.
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Copy on both sides (duplex) 45
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6 Scan
Scan by using the HP Scan software (Windows) Scan by using the HP Scan
software (Mac) Set up Scan to E-mail (touchscreen models only) Set up Scan to
Network Folder (touchscreen models only) Scan to a USB flash drive
(touchscreen models only) Scan to email (touchscreen models only) Scan to a
network folder (touchscreen models only) For more information: Go to
www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive
help for the product includes the following information: Install and configure
Learn and use Solve problems Download software updates Join support forums
Find warranty and regulatory information
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47
Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer.
You can save the scanned image as a file or send it to another software
application. 1. Load the document in the document feeder or on the scanner
glass according to the indicators on the
product. 2. Click Start, and then click Programs (or All Programs in Windows
XP). 3. Click HP, and then select your product. 4. Click HP Scan, select a
scanning shortcut, and then adjust the settings if necessary. 5. Click Scan.
NOTE: Click Advanced Settings to gain access to more options. Click Create New
Shortcut to create a customized set of settings and save it in the list of
shortcuts.
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Scan by using the HP Scan software (Mac)
Use the HP Scan software to initiate scanning from software on your computer.
- Load the document in the document feeder or on the scanner glass according
to the indicators on the
product. 2. Open HP Scan, which is located in the Hewlett-Packard folder inside the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save them to a file.
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Scan by using the HP Scan software (Mac) 49
Set up Scan to E-mail (touchscreen models only)
Introduction
To use this scan feature, the product must be connected to a network. This
scan feature is not available until you configure it. To configure this
feature, use the Scan to Email Setup Wizard (Windows), which is installed in
the HP program group for the product as part of the full software
installation. You can also use the HP Embedded Web Server to configure this
feature. The following instructions describe configuring the feature by using
both the Scan to Email Setup Wizard and the HP Embedded Web Server.
Use the Scan to E-Mail Wizard (Windows)
Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
Set up the Scan to Email feature via the HP Embedded Web Server (OS X)
Use the Scan to E-Mail Wizard (Windows)
Some HP products include driver installation from a software CD. At the end of
this installation is an option to set up additional features. The setup
wizards include the options for basic configuration. To launch the wizard,
click Scan to E-mail Wizard.
After installation, access the setup wizard by clicking the Start button,
selecting the Programs or All Programs item, and then clicking the HP item.
Click the product name item, and then click the Scan to E-mail Wizard to start
the configuration process.
1. To add a new outgoing email address, click the New button.
2. Enter the email address. Click the Next button.
3. In the Display Name box, type the name to display for this email address,
and then click Next.
NOTE: To secure the email profile, enter a 4-digit PIN. After a security PIN
is assigned to a profile, the PIN must be entered on the product control panel
before the product can send an email using that profile.
4. Enter the name or the IP address of the SMTP server and the SMTP server
port number. If the outgoing SMTP server requires additional security
authentication, click the check box labeled E-mail Log-in Authentication and
enter the required User ID and Password. Click the Next button when finished.
NOTE: If you do not know the SMTP server name, SMTP port number, or
authentication information, contact the email/Internet service provider or
system administrator for the information. SMTP server names and port names are
typically easy to find by doing an Internet search. For example, use terms
like “gmail smtp server name” or “yahoo smtp server name” to search.
5. Review the information and verify all the settings are correct. If there
is an error, click the Back button to correct the error. When finished, click
the Save and Test button to test the configuration and finish the setup.
NOTE: Create additional outgoing email profiles to scan from more than one
email account.
Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
1. Open the HP Embedded Web Server (EWS):
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a. From the Home screen on the product control panel, touch the Network the IP address or host name.
button to display
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
2. Click the Scan tab.
3. On the left navigation pane, click the Scan to E-mail Setup link.
4. On the Scan to E-mail Setup page, there is a list of settings to
configure. These settings are also listed in the left navigation pane. To
start, click the Outgoing E-mail Profiles link.
5. On the Outgoing E-mail Profiles page, click the New button.
In the E-mail Address area, enter the email address and display name.
In the SMTP Server Settings area, enter the SMTP server address and SMTP Port.
The default port is already entered and in most cases does not need to be
changed.
NOTE: If you are using GoogleTM Gmail for email service, click the Always use
secure connection (SSL/TLS) check box.
In the SMTP Authentication area, click the checkbox SMTP server requires
authentication for outgoing e-mail messages to configure the SMTP User ID and
Password if required.
Ask your network administrator or your Internet service provider for the SMTP
server setting information. If the SMTP server requires authentication, you
also need to know the SMTP User ID and password. SMTP server names and port
names are typically easy to find by doing an Internet search. For example, use
terms like “gmail smtp server name” or “yahoo smtp server name”
In the Optional PIN area, enter a PIN. This pin will be required every time an
email is sent using the email address.
In the E-mail Message Preferences area, configure the message preferences.
Review all the information, then click Save and Test to save the information
and test the connection, or Save Only to save the information only.
6. To add email addresses to the address book accessible from the product,
click the E-mail Address Book link and enter the required information. You can
set up individual email addresses or email groups.
7. To configure default options, click the E-mail options link. Enter the
default email subject, body text, and other scan settings.
Set up the Scan to Email feature via the HP Embedded Web Server (OS X)
1. Use one of the following methods to open the Embedded Web Server (EWS)
interface.
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Set up Scan to E-mail (touchscreen models only) 51
Use a Web browser to open the HP Embedded Web Server (EWS)
a. From the Home screen on the product control panel, touch the Network the IP address or host name.
button to display
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the return key on the computer keyboard. The EWS opens.
Use HP Utility to open the HP Embedded Web Server (EWS) a. Use either of these
methods to open HP Utility:
Open Applications, and then open the Hewlett-Packard folder. Select HP
Utility. From the Apple menu, open System Preferences, and then select Print &
Fax, Print & Scan,
or Printers & Scanners. Select the product from the list of printers in the
left pane. Click Options & Supplies, click the Utility tab, and then click
Open Printer Utility.
b. In HP Utility, select Scan to E-mail.
c. Click Begin Scan to E-mail Setup. The EWS opens.
2. In the EWS, click the Scan tab.
3. On the left navigation pane, click the Scan to E-mail Setup link.
4. On the Scan to E-mail Setup page, there is a list of settings to
configure. These settings are also listed in the left navigation pane. To
start, click the Outgoing E-mail Profiles link.
5. On the Outgoing E-mail Profiles page, click the New button.
In the E-mail Address area, enter the email address and display name.
In the SMTP Server Settings area, enter the SMTP server address and SMTP Port.
The default port is already entered and in most cases does not need to be
changed.
NOTE: If you are using GoogleTM Gmail for email service, click the Always use
secure connection (SSL/TLS) check box.
In the SMTP Authentication area, click the checkbox labeled SMTP server
requires authentication for outgoing e-mail messages to configure the SMTP
User ID and Password if required.
NOTE: Ask your network administrator or your Internet service provider for the
SMTP server setting information. If the SMTP server requires authentication,
you also need to know the SMTP User ID and password. SMTP server names and
port names are typically easy to find by doing an Internet search. For
example, use terms like “gmail smtp server name” or “yahoo smtp server name”.
In the Optional PIN area, enter a PIN. This pin will be required every time an
email is sent using the email address.
In the E-mail Message Preferences area, configure the message preferences.
6. To add email addresses to the address book accessible from the product,
click the E-mail Address Book link and enter the required information. You can
set up individual email addresses or email groups.
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7. To configure default options, click the E-mail options link. Enter the
default email subject, body text, and other scan settings.
8. Click Save and Test to complete the setup.
NOTE: Create additional outgoing email profiles to scan from more than one
email account.
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Set up Scan to E-mail (touchscreen models only) 53
Set up Scan to Network Folder (touchscreen models only)
Introduction
To use this scan feature, the product must be connected to a network. This
scan feature is not available until you configure it. To configure this
feature, use the Scan to Network Folder Setup Wizard (Windows), which is
installed in the HP program group for the product as part of the full software
installation. You can also use the HP Embedded Web Server to configure these
features. The following instructions describe configuring the feature by using
both the Scan to Network Folder Wizard and the HP Embedded Web Server.
Use the Scan to Network Folder Setup Wizard (Windows)
Set up the Scan to Network Folder feature via the HP Embedded Web Server
(Windows)
Set up the Scan to Network Folder feature via the HP Embedded Web Server (OS
X)
Use the Scan to Network Folder Setup Wizard (Windows)
Some HP products include driver installation from a software CD. At the end of
this installation is an option to set up additional functionality. The setup
wizards include the options for basic configuration. To launch the wizard,
click Scan to Network Folder Wizard.
After installation, access the setup wizard by clicking the Start button,
selecting the Programs or All Programs item, and then clicking the HP item.
Click the product name item, and then click the Scan to Network Folder Wizard
to start the configuration process.
1. To add a new network folder, click the New button.
2. On the Start screen, enter the name for the folder that will display on
the product control panel in the Display Name field.
3. Click Browse to select an existing network folder, or click Share Path to
set up a new shared network folder. If you select Share Path, The Manage
Network Shares dialog opens. Use this dialog to configure the share settings,
and then click OK to return to the Start screen.
4. To secure the folder, provide a 4-digit security PIN. Click Next.
5. On the Authenticate screen, provide the authentication credentials, and
then click Next.
6. On the Configure screen, provide default settings for scan jobs saved to
this folder. Click Next.
7. On the Finish screen, review the information and verify all the settings
are correct. If there is an error, click the Back button to correct the error.
When finished, click the Save and Test button to test the configuration and
finish the setup.
Set up the Scan to Network Folder feature via the HP Embedded Web Server
(Windows)
1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the product control panel, touch the Network the IP address or host name.
button to display
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b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
2. Click the Scan tab. 3. On the left navigation pane, click the Network
Folder Setup link. 4. On the Network Folder Configuration page, click the New
button.
a. In the Network Folder Information section, enter the Display Name and
Network Path. If required, enter the network Username and Password.
NOTE: The network folder must be shared for this feature to work. It can be
shared for only you or for other users.
b. Optional: To secure the folder from unauthorized access, enter a PIN in the
Secure the Folder Access with a PIN section. This PIN will be required every
time someone uses the scan to network folder feature.
c. In the Scan Settings section, adjust the scan settings.
Review all the information, then click Save and Test to save the information
and test the connection, or Save Only to save the information only.
Set up the Scan to Network Folder feature via the HP Embedded Web Server (OS
X)
1. Use one of the following methods to open the Embedded Web Server (EWS)
interface.
Use a Web browser to open the HP Embedded Web Server (EWS)
a. From the Home screen on the product control panel, touch the Network the IP address or host name.
button to display
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the return key on the computer keyboard. The EWS opens.
Use HP Utility to open the HP Embedded Web Server (EWS)
a. Use either of these methods to open HP Utility:
Open Applications, and then open the Hewlett-Packard folder. Select HP
Utility.
From the Apple menu, open System Preferences, and then select Print & Fax,
Print & Scan, or Printers & Scanners. Select the product from the list of
printers in the left pane. Click Options & Supplies, click the Utility tab,
and then click Open Printer Utility.
b. In HP Utility, select Scan to Network Folder.
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Set up Scan to Network Folder (touchscreen models only) 55
c. Follow the instructions in HP Utility to configure a shared network folder.
Click the Help Me Do This button for detailed instructions.
d. Click the Register My Shared Folder button. The EWS opens.
2. In the EWS, click the Scan tab.
3. On the left navigation pane, click the Network Folder Setup link.
4. Click the New button under Network Folder Configuration.
In the Network Folder Information section, enter the Display Name and Network
Path. If required, enter the network Username and Password.
In the Secure the Folder Access with a PIN section, enter the PIN.
NOTE: You can assign a 4-digit security PIN to prevent unauthorized persons
from saving scans to the network folder. The PIN must be entered on the
product control panel each time a scan is performed.
In the Scan Settings section, adjust the scan settings.
5. Review all the information, then click Save and Test to save the
information and test the connection, or Save Only to save the information
only.
NOTE: To create additional network folders, repeat these steps for each
folder.
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Scan to a USB flash drive (touchscreen models only)
1. Load the document on the scanner glass according to the indicators on the
product.
NOTE: For best results, load small-size paper (letter, A4, or smaller) with
the long edge of the paper along the left side of the scanner glass. 2. Insert
a USB flash drive into the walk-up USB port. 3. From the Home screen on the
product control panel, touch the Scan button. 4. Touch the Scan to USB Drive
screen. 5. Touch the Scan button to scan and save the file. The product
creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF
or .JPG format using an automatically generated file name.
NOTE: When the summary screen opens, you can touch it to adjust settings. You
also can change the folder name.
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Scan to a USB flash drive (touchscreen models only) 57
Scan to email (touchscreen models only)
Use the product control panel to scan a file directly to an email address. The
scanned file is sent to the address as an email message attachment.
NOTE: In order to use this feature, the product must be connected to a network
and the Scan to Email feature must be configured by using the Scan to Email
Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on
the scanner glass according to the indicators on the product. 2. From the Home
screen on the product control panel, touch the Scan button. 3. Touch the Scan
to E-mail item. 4. Touch the Send an E-mail item. 5. Select the From address
that you want to use. This is also known as an “outgoing email profile.”
NOTE: If the PIN feature has been set up, enter the PIN and touch the OK
button. However, a PIN is not required to use this feature. 6. Touch the To
button and pick the address or group to which you want to send the file. Touch
the Done button when finished. 7. Touch the Subject button if you would like
to add a subject line 8. Touch the Next button. 9. The control panel screen
displays the scan settings. If you want to change any of the settings, touch
the Settings button, and then change the settings. If the settings are
correct, go to the next step. 10. Touch the Scan button to start the scan job.
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Scan to a network folder (touchscreen models only)
Use the product control panel to scan a document and save it to a folder on
the network.
NOTE: In order to use this feature, the product must be connected to a network
and the Scan to Network Folder feature must be configured by using the Scan to
Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load
the document on the scanner glass according to the indicators on the product.
2. From the Home screen on the product control panel, touch the Scan button.
3. Touch the Scan to Network Folder item. 4. In the list of network folders,
select the folder to which you want to save the document. 5. The control panel
screen displays the scan settings.
If you want to change any of the settings, touch the Settings button, and then
change the settings. If the settings are correct, go to the next step. 6.
Touch the Scan button to start the scan job.
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Scan to a network folder (touchscreen models only) 59
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7 Fax
Set up to send and receive faxes Send a fax For more information: Go to
www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive
help for the product includes the following information: Install and configure
Learn and use Solve problems Download software updates Join support forums
Find warranty and regulatory information
ENWW
61
Set up to send and receive faxes
Before starting Step 1: Identify the phone connection type Step 2: Set up the
fax Step 3: Configure the fax time, date, and header Step 4: Run a fax test
Step 5 (Optional): Configure settings for receiving digital faxes (Windows)
Before starting
Make sure that the product was fully set up before connecting the fax service.
NOTE: Use the telephone cable and any adapters that shipped with the product
to connect the product to the telephone jack. NOTE: In countries/regions that
use serial telephone systems, an adapter is shipped with the product. Use the
adapter to connect other telecom devices to the same telephone jack the
product is connected to.
Complete the instructions in each of the following four steps: 1. Step 1:
Identify the phone connection type on page 62. 2. Step 2: Set up the fax on
page 63. 3. Step 3: Configure the fax time, date, and header on page 67. 4.
Step 4: Run a fax test on page 68.
Step 1: Identify the phone connection type
Review the following equipment and service types to determine which setup
method to use. The method used depends on the equipment and services already
installed on the phone system.
NOTE: The product is an analog device. HP recommends using the product on a
dedicated analog telephone line. Dedicated phone line: The product is the only
piece of equipment or service connected to the phone line Voice calls: Voice
and fax calls use the same phone line Answering machine: An answering machine
answers voice calls on the same phone line used for fax
calls Voice mail: A voice-mail subscription service uses the same phone line
as the fax Distinctive ring service: A service from the telephone company that
allows several phone numbers to
be associated with one phone line, and each number has a different ring
pattern; the product detects the ring pattern assigned to it and answers the
call Computer dial-up modem: A computer uses the phone line to connect to the
Internet through a dial-up connection
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DSL line: A digital subscriber line (DSL) service from the telephone company;
this service might be called ADSL in some countries/regions
PBX or ISDN phone system: A private branch exchange (PBX) phone system or an
integrated services digital network (ISDN) system
VoIP phone system: Voice over Internet protocol (VoIP) through an Internet
provider
Step 2: Set up the fax
Click the link below that best describes the environment in which the product
will be sending and receiving faxes, and follow the setup instructions.
Dedicated phone line on page 63
Shared voice/fax line on page 64
Shared voice/fax line with an answering machine on page 65
NOTE: Instructions for only three of the connection types are included here.
For more information about connecting the product with other connection types,
go to the support Web site for this product: www.hp.com/support/ljMFPM225,
www.hp.com/support/ljMFPM226
NOTE: This product is an analog fax device. HP recommends using the product on
a dedicated analog telephone line. For a digital environment, such as DSL,
PBX, ISDN, or VoIP, make sure to use the correct filters and configure the
digital settings correctly. For more information, contact the digital service
provider.
NOTE: Do not connect more than three devices to the telephone line.
NOTE: Voice mail is not supported with this product.
Dedicated phone line
Follow these steps to set up the product on a dedicated phone line with no
additional services.
1. Connect the telephone cable to the fax port on the product and to the
telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable
that came with the product.
NOTE: On some products, the fax port might be above the phone port. Refer to
the icons on the product.
2. Set the product to answer fax calls automatically. ENWW
Set up to send and receive faxes 63
a. Turn the product on. b. On the product control panel, press or touch the
Setup button. c. Open the Fax Setup menu. d. Open the Basic Setup menu. e.
Select the Answer Mode setting. f. Select the Automatic option. 3. Continue to
Step 3: Configure the fax time, date, and header on page 67.
Shared voice/fax line
Follow these steps to set up the product on a shared voice/fax line. 1.
Disconnect any devices that are connected to the telephone jack. 2. Connect
the telephone cable to the fax port on the product and to the telephone jack
on the wall.
NOTE: Some countries/regions might require an adapter to the telephone cable
that came with the product. NOTE: On some products, the fax port might be
above the phone port. Refer to the icons on the product.
3. Remove the plug from the telephone line out port on the rear of the
product, and then connect a phone to this port.
4. Set the product to answer fax calls automatically. a. Turn the product on.
b. On the product control panel, press or touch the Setup button. c. Open the
Fax Setup menu. d. Open the Basic Setup menu. e. Select the Answer Mode
setting. f. Select the Automatic option.
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5. Set the product to check for a dial tone before sending a fax.
NOTE: This prevents the product from sending a fax while someone is on the
telephone. a. On the product control panel, press or touch the Setup button.
b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Select the
Detect Dial Tone setting, and then select On. 6. Continue to Step 3: Configure
the fax time, date, and header on page 67.
Shared voice/fax line with an answering machine
Follow these steps to set up the product on a shared voice/fax line with an
answering machine. 1. Disconnect any devices that are connected to the
telephone jack. 2. Open the cover on the telephone-line-out port on the rear
of the product. 3. Connect the telephone cable to the fax port on the product
and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable
that came with the product. NOTE: On some products, the fax port might be
above the phone port. Refer to the icons on the product.
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Set up to send and receive faxes 65
4. Connect the answering machine telephone cable to the telephone-line-out
port on the rear of the product.
NOTE: Connect the answering machine directly to the product, or the answering
machine might record fax tones from a sending fax machine and the product
might not receive faxes.
NOTE: If the answering machine does not have a built-in telephone, connect a
telephone to the OUT port on the answering machine for convenience.
NOTE: On some products, the fax port might be above the phone port. Refer to
the icons on the product.
5. Configure the rings to answer setting on the product. a. Turn the product
on. b. On the product control panel, press or touch the Setup button. c. Open
the Fax Setup menu. d. Open the Basic Setup menu. e. Select the Rings to
Answer option. f. Use the numeric keypad on the product control panel to set
the number of rings to 5 or more.
6. Set the product to answer fax calls automatically. a. On the product
control panel, press or touch the Setup button. b. Open the Fax Setup menu. c.
Open the Basic Setup menu. d. Select the Answer Mode setting. e. Select the
Automatic option.
7. Set the product to check for a dial tone before sending a fax. NOTE: This
prevents the product from sending a fax while someone is on the telephone. a.
On the product control panel, press or touch the Setup button. b. Open the Fax
Setup menu.
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c. Open the Advanced Setup menu. d. Select the Detect Dial Tone setting, and
then select On. 8. Continue to Step 3: Configure the fax time, date, and
header on page 67.
Step 3: Configure the fax time, date, and header
Configure the product fax settings using one of the following methods: HP Fax
Setup Wizard on page 67 (if the software is installed) Product control panel
on page 67 HP Device Toolbox on page 68 (if the software is installed) HP
Embedded Web Server on page 68 (if the product is connected to a network)
NOTE: In the United States and many other countries/regions, setting the time,
date, and other fax header information is a legal requirement.
HP Fax Setup Wizard
Access the Fax Setup Wizard after initial setup and software installation by
following these steps. 1. Click Start, and then click Programs. 2. Click HP,
click the name of the product, and then click HP Fax Setup Wizard. 3. Follow
the on-screen instructions in the HP Fax Setup Wizard to configure the fax
settings. 4. Continue to Step 4: Run a fax test on page 68.
Product control panel
To use the control panel to set the date, time, and header, complete the
following steps. 1. On the product control panel, press or touch the Setup
button. 2. Open the Fax Setup menu. 3. Open the Basic Setup menu. 4. Scroll to
and open the Time/Date button. 5. Select the 12-hour clock or 24-hour clock
option. 6. Use the keypad to enter the current time.
NOTE: For touchscreen control panels, touch the 123 button to open a keypad
that contains special characters, if needed. 7. Select the date format. 8. Use
the keypad to enter the current date. 9. Open the Fax Header menu.
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Set up to send and receive faxes 67
10. Use the keypad to enter the fax number. NOTE: The maximum number of
characters for the fax number is 20.
11. Use the keypad to enter the company name or header. NOTE: The maximum
number of characters for the fax header is 25.
12. Continue to Step 4: Run a fax test on page 68.
HP Device Toolbox
1. Click the Start button, and then click the Programs item. 2. Click your HP
product group, and then click the HP Device Toolbox item. 3. Click the Fax
tab. 4. Follow the on-screen instructions to configure the fax settings. 5.
Continue to Step 4: Run a fax test on page 68.
HP Embedded Web Server
1. Open the HP Embedded Web Server (EWS):
a. LCD control panels: On the product control panel, press the Setup button. Open the Network Setup menu and then select Show IP Address to display the IP address or host name.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network
button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
2. Click the Fax tab. 3. Follow the on-screen instructions to configure the
fax settings. 4. Continue to Step 4: Run a fax test on page 68.
Step 4: Run a fax test
Run a fax test to make sure that the fax is set up correctly. 1. On the
product control panel, press or touch the Setup button. 2. Scroll to and open
the Service menu. 3. Open the Fax Service menu. 4. Select the Run Fax Test
option. The product prints a test report. 5. Review the report.
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If the report indicates the product passed the test, the product is ready to
send and receive faxes.
If the report indicates the product failed the test, review the report for
more information about fixing the problem. The fax troubleshooting checklist
has more information on resolving fax problems.
Step 5 (Optional): Configure settings for receiving digital faxes (Windows)
The product can save incoming digital faxes to a computer folder. Use the HP
Digital Fax Setup Wizard to configure the settings. This feature is available
only for Windows.
1. Click Start, and then click Programs.
2. Click HP, click the name of the product, and then click Digital Fax Setup
Wizard.
3. Follow the on-screen instructions to configure the settings.
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Set up to send and receive faxes 69
Send a fax
Fax from the flatbed scanner Fax from the document feeder Send a fax using the
HP software (Windows)
Fax from the flatbed scanner
LCD control panels 1. Place the document face-down on the scanner glass. 2. On
the product control panel, use the keypad to enter the fax number. 3. Press
the Start Fax button. The product starts the fax job.
4. If the document contains multiple pages, follow the control panel prompts
to confirm and load additional pages.
Touchscreen control panels 1. Place the document face-down on the scanner
glass. 2. From the Home screen on the product control panel, touch the Fax
button. 3. Use the keypad to enter the fax number. 4. Touch the Start Fax
button. 5. The product prompts you to confirm that you are sending from the
scanner glass. Touch the Yes button. 6. The product prompts you to load the
first page. Touch the OK button. 7. The product scans the first page and then
prompts you to load another page. If the document has multiple pages, touch
the Yes button. Continue this process until you have scanned all the pages. 8.
When you have scanned the last page, touch the No button at the prompt. The
product sends the fax.
Fax from the document feeder
1. Insert the originals into the document feeder face-up. CAUTION: To prevent
damage to the product, do not use an original that contains correction tape,
correction fluid, paper clips, or staples. Also, do not load photographs,
small originals, or fragile originals into the document feeder.
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2. Adjust the paper guides until they are snug against the paper.
3. On the product control panel, use the keypad to enter the fax number.
4. Press the Start Fax button. The product starts the fax job.
1. Insert the originals into the document feeder face-up. CAUTION: To prevent
damage to the product, do not use an original that contains correction tape,
correction fluid, paper clips, or staples. Also, do not load photographs,
small originals, or fragile originals into the document feeder.
2. Adjust the paper guides until they are snug against the paper.
3. From the Home screen on the product control panel, touch the Fax button.
4. Use the keypad to enter the fax number.
5. Touch the Start Fax button.
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Send a fax 71
Send a fax using the HP software (Windows)
1. Load the document. If you are loading an original on the scanner glass,
place it on the scanner glass face-down, in the left rear corner of the
scanner glass.
If you are loading multiple pages in the document feeder, load the pages face-
up, and then adjust the paper guides until they are snug against the paper.
NOTE: If documents are in the document feeder and on the scanner glass at the
same time, the product processes the document in the document feeder and not
the one on the scanner glass.
2. Click Start, click Programs (or All Programs in Windows XP), and then
click HP.
3. Click the product name, and then click HP Send Fax. The fax software
opens.
4. Enter the fax number of one or more recipients.
5. Click Send Now.
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8 Manage the product
Use HP Web Services applications (touchscreen models only) Change the product
connection type (Windows) Advanced configuration with HP Embedded Web Server
(EWS) and HP Device Toolbox (Windows) Advanced configuration with HP Utility
for Mac OS X Configure IP network settings HP Web Jetadmin Product security
features Economy settings Update the firmware For more information: Go to
www.hp.com/support/ljMFPM225, www.hp.com/support/ljMFPM226. HP’s all-inclusive
help for the product includes the following information: Install and configure
Learn and use Solve problems Download software updates Join support forums
Find warranty and regulatory information
ENWW
73
Use HP Web Services applications (touchscreen models only)
Several innovative applications are available for this product that you can
download directly from the Internet. For more information and to download
these applications go to the HP Connected Web site at www.hpconnected.com.
To use this feature, the product must be connected to a computer or network
that has an Internet connection. HP Web Services must be enabled on the
product.
1. From the Home screen on the product control panel, touch the Web Services
button.
2. Touch the Enable Web Services button.
After you download an application from the HP Connected Web site, it is
available in the Apps menu on the product control panel. This process enables
both HP Web Services and the Apps menu.
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Change the product connection type (Windows)
If you are already using the product and you wish to change the way it is
connected, use the Reconfigure your HP Device shortcut on your computer
desktop to change the connection. For example, you can reconfigure the product
to use a different wireless address, to connect to a wired or wireless
network, or change from a network connection to a USB connection. You can
change the configuration without inserting the product CD. After you select
the type of connection you wish to make, the program goes directly to the
portion of the product setup procedure that needs to change.
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Change the product connection type (Windows) 75
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox
(Windows)
Use the HP Embedded Web Server to manage printing functions from your computer
instead of the product control panel. View product status information
Determine the remaining life for all supplies and order new ones View and
change tray configurations View and change the product control-panel menu
configuration View and print internal pages Receive notification of product
and supplies events View and change network configuration The HP Embedded Web
Server works when the product is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based product connections. You do not
have to have Internet access to open and use the HP Embedded Web Server. When
the product is connected to the network, the HP Embedded Web Server is
automatically available.
NOTE: HP Device Toolbox is available only if you performed a full installation
when you installed the product. Depending on how the product is connected,
some features might not be available. NOTE: The HP Embedded Web Server is not
accessible beyond the network firewall.
Open the HP Embedded Web Server (EWS) from the Start menu 1. Click the Start
button, and then click the Programs item. 2. Click your HP product group, and
then click the HP Device Toolbox item.
Open the HP Embedded Web Server (EWS) from a Web browser 1. LCD control
panels: On the product control panel, press the Setup button. Open the Network
Setup menu and then select Show IP Address to display the IP address or host
name. Touchscreen control panels: From the Home screen on the product control
panel, touch the Network button to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host
name exactly as it displays on the product control panel. Press the Enter key
on the computer keyboard. The EWS opens.
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Tab or section
Description
Home tab
Provides product, status, and configuration information.
Device Status: Shows the product status and shows the approximate percent life
remaining of HP supplies.
Supplies Status: Shows the approximate percent life remaining of HP supplies.
Actual supply life remaining can vary. Consider having a replacement supply
available to install when print quality is no longer acceptable. The supply
does not need to be replaced unless the print quality is no longer acceptable.
Device Configuration: Shows the information found on the product configuration page.
Network Summary: Shows the information found on the product network configuration page.
Reports: Print the configuration and supplies status pages that the product generates.
Event Log: Shows a list of all product events and errors.
System tab
Device Information: Provides basic product and company information.
Provides the ability to configure the Paper Setup: Change the default paper-
handling settings for the product.
product from your computer. Print Quality: Change the default print-quality
settings for the product.
EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Configure which events cause the product to wake.
Paper Types: Configure print modes that correspond to the paper types that the product accepts.
System Setup: Change the system defaults for the product.
Service: Perform the cleaning procedure on the product.
Save and Restore: Save the current settings for the product to a file on the computer. Use this file to load the same settings onto another product or to restore these settings to this product at a later time.
Administration: Set or change the product password. Enable or disable product features.
Print tab Provides the ability to change default print settings from your
computer.
Fax tab (Fax products only)
NOTE: The System tab can be password-protected. If this product is on a
network, always consult with the administrator before changing settings on
this tab. Printing: Change the default product print settings, such as number
of copies and paper
orientation. These are the same options that are available on the control
panel. PCL5c: View and change the PCL5c settings. PostScript: Turn off or on
the Print PS Errors feature. Receive Options: Configure how the product
handles incoming faxes. Phone Book: Add or delete entries in the fax phone
book. Junk Fax List: Set fax numbers to block from sending faxes to the
product. Fax Activity Log: Review recent fax activity for the product.
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Tab or section
Description
Scan tab
Configure the Scan to Network Folder and Scan to E-mail features.
(touchscreen models only)
Network Folder Setup: Configure folders on the network to which the product can save a scanned file.
Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the product. Configure the SMTP Server information.
E-mail Address Book: Add or delete entries in the email address book.
E-mail Options: Configure a default subject line and body text. Configure default scan settings for emails.
Networking tab
(Network-connected products only)
Provides the ability to change network settings from your computer.
Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the product is directly connected to a computer.
HP Web Services tab
Use this tab to set up and use various Web tools with the product.
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Advanced configuration with HP Utility for Mac OS X
Use the HP Utility to check product status or to view or change product
settings from your computer. You can use the HP Utility when the product is
connected with a USB cable or is connected to a TCP/IP-based network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print &
Fax, Print & Scan, or Printers & Scanners.
2. Select the product in the list. 3. Click the Options & Supplies button. 4.
Click the Utility tab. 5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items: Devices: Click this button to
show or hide Mac products found by the HP Utility. All Settings: Click this
button to return to the HP Utility main view. HP Support: Click this button to
open a browser and go to the HP support Web site. Supplies: Click this button
to open the HP SureSupply Web site. Registration: Click this button to open
the HP registration Web site. Recycling: Click this button to open the HP
Planet Partners Recycling Program Web site. HP Utility consists of pages that
you open by clicking in the All Settings list. The following table describes
the tasks that you can perform with HP Utility.
Menu Information And Support
Description
Supplies Status: Show the product supplies status and provides links for
ordering supplies online.
Device Information: Show information about the currently selected product,
including the product Service ID (if assigned), the firmware version (FW
Version), the Serial Number, and the IP address.
File Upload: Transfer files from the computer to the product. You can upload
the following types of files:
HP LaserJet printer command language (.PRN)
Portable document format (.PDF)
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Menu
Printer Settings
Information Fax Settings (MFP fax models only)
Scan Settings (MFP touchscreen models only)
Description
Postscript (.PS)
Text (.TXT) HP Connected: Access the HP Connected Web site. Upload Fonts:
Upload fonts from your computer to the product. Auto-off: Configure the
product to automatically turn off after a period of
inactivity. You can adjust the number of minutes after which the product turns
off.
Network Settings: Configure the network settings, such as the IPv4 settings,
IPv6 settings, Bonjour settings, and other settings.
Supplies Management: Configure how the product should behave when supplies are
nearing the end of their estimated life.
Trays Configuration: Change paper size and type for each of the trays.
Additional Settings: Open the HP Embedded Web Server (EWS) for the product.
NOTE: USB connections are not supported. Message Center: Display error events
that have occurred with the product. Basic Fax Settings: Set up the fields in
the fax header and configure how the
product answers incoming calls.
Junk Fax Blocking: Store the fax numbers you want to block. Fax Forwarding:
Set up the product to send the incoming faxes to a different
number.
Fax Logs: View the logs of all faxes. Fax Speed Dials: Add fax numbers to the
speed dial list. Scan to E-mail: Open the HP Embedded Web Server (EWS) page
for configuring
settings for scanning to email.
Scan to Network Folder: Open the HP Embedded Web Server (EWS) page for
configuring settings for scanning to a network folder.
NOTE: USB connections are not supported.
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Configure IP network settings
Printer sharing disclaimer View or change network settings Rename the product
on a network Manually configure IPv4 TCP/IP parameters from the control panel
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of
Microsoft operating systems and not of the HP printer drivers. Go to Microsoft
at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. LCD control panels: On the product control panel, press the Setup button.
Open the Network Setup menu and then select Show IP Address to display the IP
address or host name.
Touchscreen control panels: From the Home screen on the product control panel,
touch the Network button to display the IP address or host name.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the product on a network
If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. LCD control panels: On the product control panel, press the Setup button. Open the Network Setup menu and then select Show IP Address to display the IP address or host name.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network
button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
2. Open the System tab. 3. On the Device Information page, the default
product name is in the Device Status field. You can change
this name to uniquely identify this product.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
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Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and
default gateway. 1. On the product control panel, press or touch the Setup
button. 2. Scroll to and open the Network Setup menu. 3. Open the IPv4 Config
menu, and then select Manual. 4. Use the keypad to enter the IP address, and
press or touch the OK button. 5. Use the keypad to enter the subnet mask, and
press or touch the OK button. 6. Use the keypad to enter the default gateway,
and press or touch the OK button.
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HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently
managing a wide variety of networked HP products, including printers,
multifunction products, and digital senders. This single solution allows you
to remotely install, monitor, maintain, troubleshoot, and secure your printing
and imaging environment — ultimately increasing business productivity by
helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support
for specific product features. Go to www.hp.com/go/webjetadmin and click the
Self Help and Documentation link to learn more about upgrades.
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HP Web Jetadmin 83
Product security features
The product supports security standards and recommended protocols that help
you keep the product secure, protect critical information on your network, and
simplify the way you monitor and maintain the product.
For in-depth information about HP’s secure imaging and printing solutions,
visit www.hp.com/go/ secureprinting. The site provides links to white papers
and FAQ documents about security features.
Set or change the product password using the HP Embedded Web Server
Use the HP Embedded Web Server to set a password or change an existing password for a product on a network.
1. Open the HP Embedded Web Server (EWS):
a. LCD control panels: On the product control panel, press the Setup button. Open the Network Setup menu and then select Show IP Address to display the IP address or host name.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network
button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
2. Click the System tab, and click either the Product Security or the
Administration link.
NOTE: If a password has previously been set, you are prompted to provide the
password. Enter the password, and then click the Apply button. 3. Enter the
new password in the Password box and in the Confirm Password box. 4. At the
bottom of the window, click the Apply button to save the password.
NOTE: For products connected with a USB cable to a Windows computer, use the
HP Device Toolbox to change the product password: 1. Click the Start button,
and then click the Programs item. 2. Click your HP product group, and then
click the HP Device Toolbox item. 3. Click the System tab. 4. Click
Administration, and locate the area to change the password.
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Economy settings
Print with EconoMode Configure the Sleep/Auto Off After setting
Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using
EconoMode can use less toner. However, using EconoMode can also reduce print
quality. HP does not recommend the full-time use of EconoMode. If EconoMode is
used full-time, the toner supply might outlast the mechanical parts in the
toner cartridge. If print quality begins to degrade and is no longer
acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it
using the HP Embedded Web Server.
1. From the software program, select the Print option. 2. Select the product,
and then click the Properties or Preferences button. 3. Click the
Paper/Quality tab. 4. Click the EconoMode check box.
Configure the Sleep/Auto Off After setting
LCD control panel 1. On the product control panel, press the Setup button. 2.
Open the following menus: System Setup Energy Settings Sleep/Auto Off
Sleep/Auto Off After 3. Use the arrow keys to select the time for the
Sleep/Auto Off delay, and then press the OK button.
NOTE: The default value is 15 Minutes.
4. The product automatically wakes when it receives jobs or when you press a
button on the product control panel. You can change which events cause the
product to wake. Open the following menus: System Setup Energy Settings
Sleep/Auto Off Wake Events To turn off a wake event, select the event, and
then select the No option.
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Economy settings 85
Touchscreen control panel 1. From the Home screen on the product control panel, touch the Setup
button.
2. Open the following menus:
System Setup Energy Settings Sleep/Auto Off Sleep/Auto Off After 3. Select the time for the Sleep/Auto Off delay.
NOTE: The default value is 15 Minutes.
4. The product automatically wakes when it receives jobs or when you touch the screen on the product control panel. You can change which events cause the product to wake. Open the following menus:
System Setup
Energy Settings
Sleep/Auto Off Wake Events
Active wake events have a blue square next to the name. To turn off a wake event, touch the name of the event. The blue square changes to black. Touch the Done button.
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Update the firmware
HP offers periodic product updates, new Web Services apps, and new features to
existing Web Services apps. Follow these steps to update the product firmware
for a single product. When you update the firmware, Web Service apps will
update automatically.
There are two supported methods to perform a firmware update on this product.
Use only one of the following methods to update the product firmware.
Method one: Update the firmware using the control panel
Use these steps to load the firmware from the control panel (for network-
connected products only), and/or set the product to automatically load future
firmware updates. For USB-connected products, skip to method two.
1. Make sure the product is connected to a wired (Ethernet) or wireless
network with an active Internet connection.
NOTE: The product must be connected to the internet to update the firmware via
a network connection.
2. From the Home screen on the product control panel, open the Setup menu.
For touchscreen control panels, touch the Setup button.
For standard control panels, press the left or right arrow button.
3. Scroll to and open the Service menu, and then open the LaserJet Update
menu.
NOTE: If the LaserJet Update option is not listed, use method two.
4. Check for updates.
For touchscreen control panels, touch Check for Updates Now.
For standard control panels, select Check for Update.
NOTE: The product automatically checks for an update, and if a newer version
is detected, the update process automatically starts.
5. Set the product to automatically update the firmware when updates become
available.
From the Home screen on the product control panel, open the Setup menu.
For touchscreen control panels, touch the Setup button.
For standard control panels, press the left or right arrow button.
Scroll to and open the Service menu, open the LaserJet Update menu, and then
select the Manage Updates menu.
Set the product to automatically update the firmware.
For touchscreen control panels, set the Allow Updates option to YES, and then
set the Check automatically option to ON.
For standard control panels, set the Allow Updates option to YES, and then set
the Automatic Check option to ON.
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Update the firmware 87
Method two: Update the firmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility
from HP.com.
NOTE: This method is the only firmware update option available for products
connected to the computer via a USB cable. It also works for products
connected to a network.
1. Go to www.hp.com/go/support, click the Drivers & Software link, type the
product name in the search field, press the ENTER button, and then select the
product from the list of search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.
4. Click Download, click Run, and then click Run again.
5. When the utility launches, select the product from the drop-down list, and
then click Send Firmware.
NOTE: To print a configuration page to verify the installed firmware version
before or after the update process, click Print Config.
6. Follow the on-screen instructions to complete the installation, and then
click the Exit button to close the utility.
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9 Solve problems
Customer support Control panel help system (touchscreen models only) Restore
the factory-set defaults A Cartridge is low or Cartridge is very low message
displays on the product control panel Product does not pick up paper or
misfeeds Clear jams Improve print quality Improve copy and scan quality
Improve fax image quality Solve wired network problems Solve wireless network
problems Solve fax problems
For more information: Go to www.hp.com/support/ljMFPM225,
www.hp.com/support/ljMFPM226. HP’s all-inclusive help for the product includes
the following information: Install and configure Learn and use Solve problems
Download software updates Join support forums Find warranty and regulatory
information
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89
Customer support
Get telephone support for your country/region Have the product name, serial
number, date of purchase, and problem description ready. Get 24-hour Internet
support
Download software utilities, drivers, and electronic information
Order additional HP service or maintenance agreements Register your product
Country/region phone numbers are on the flyer that was in the box with your
product or at www.hp.com/support/.
www.hp.com/support/ljMFPM225, www.hp.com/support/ ljMFPM226
www.hp.com/support/ljMFPM225, www.hp.com/support/ ljMFPM226
www.hp.com/go/carepack www.register.hp.com
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Control panel help system (touchscreen models only)
The product has a built-in Help system that explains how to use each screen.
To open the Help system, touch the Help button in the upper-right corner of
the screen.
For some screens, the Help opens to a global menu where you can search for
specific topics. You can browse through the menu structure by touching the
buttons in the menu.
Some Help screens include animations that guide you through procedures, such
as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a
topic that explains the options for that screen.
If the product alerts you of an error or warning, touch the Help button to
open a message that describes the problem. The message also contains
instructions to help solve the problem.
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Restore the factory-set defaults
Restoring the factory-set defaults returns all of the product and network
settings to the factory defaults. It will not reset the page count, tray size,
or language. To restore the product to the factory-default settings, follow
these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the
factory defaults, and it also deletes any pages that are stored in the memory.
1. On the product control panel, press or touch the Setup button.
2. Open the Service menu.
3. Select the Restore Defaults option, and then press or touch the OK button.
The product automatically restarts.
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A Cartridge is low or Cartridge is very low message displays on the product
control panel
A Cartridge is low or Cartridge is very low message displays on the product
control panel, and the product does not print.
NOTE: Toner level warnings and indicators provide estimates for planning
purposes only. When an indicator shows low-toner levels, consider having a
replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until print quality becomes unacceptable.
Once an HP toner cartridge has reached “very low”, HP’s Premium Protection
Warranty on that toner cartridge has ended.
You can change the way the product reacts when supplies reach the Very Low
state. You do not have to reestablish these settings when you install a new
toner cartridge.
Enable or disable the Very Low settings
You can enable or disable the default settings at any time, and you do not
have to re-enable them when you install a new toner cartridge.
LCD control panel 1. On the product control panel, press the Setup button. 2. Open the following menus: System Setup Supply Settings Black Cartridge Very Low Setting 3. Select one of the following options, and then press the OK button: Select the Stop option to set the product to stop printing until you replace the toner cartridge. Select the Prompt option to set the product to stop printing and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing. Select the Continue option to set the product to alert you that the toner cartridge is very low, but to continue printing.
Touchscreen control panel 1. From the Home screen on the product control panel, touch the Setup
button.
2. Open the following menus:
System Setup
Supply Settings
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A Cartridge is low or Cartridge is very low message displays on the product control panel 93
Black Cartridge
Very Low Setting
3. Select one of the following options:
Select the Stop option to set the product to stop printing until you replace
the toner cartridge.
Select the Prompt option to set the product to stop printing and prompt you to
replace the toner cartridge. You can acknowledge the prompt and continue
printing.
Select the Continue option to set the product to alert you that the toner
cartridge is very low, but to continue printing.
For models with fax, when the product is set to the Stop option there is some
risk that faxes will not print after the new cartridge is installed if your
product has received more faxes than the memory can hold while stopped.
For models with fax, when the product is set to the Prompt option there is
some risk that faxes will not print after the new cartridge is installed if
your product has received more faxes than the memory can hold while the
product is waiting for the prompt to be acknowledged.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection
Warranty on that toner cartridge has ended. All print defects or cartridge
failures incurred when an HP toner cartridge is used in Continue at very low
mode will not be considered to be defects in materials or workmanship in the
toner cartridge under the HP Print Cartridge Warranty Statement.
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Product does not pick up paper or misfeeds
The product does not pick up paper The product picks up multiple sheets of
paper The document feeder jams, skews, or picks up multiple sheets of paper
Clean the pickup rollers and separation pad in the document feeder
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions. 1.
Open the product and remove any jammed sheets of paper. 2. Load the tray with
the correct size of paper for your job. 3. Make sure the paper size and type
are set correctly on the product control panel. 4. Make sure the paper guides
in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray. 5. Check the product control panel to
see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue. 6. The rollers above the tray
might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these
solutions. 1. Remove the stack of paper from the tray and flex it, rotate it
180 degrees, and flip it over. Do not fan
the paper. Return the stack of paper to the tray. 2. Use only paper that meets
HP specifications for this product. 3. Use paper that is not wrinkled, folded,
or damaged. If necessary, use paper from a different package. 4. Make sure the
tray is not overfilled. If it is, remove the entire stack of paper from the
tray, straighten
the stack, and then return some of the paper to the tray. 5. Make sure the
paper guides in the tray are adjusted correctly for the size of paper. Adjust
the guides to
the appropriate indentation in the tray. 6. Make sure the printing environment
is within recommended specifications.
The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP products only.
The original might have something on it, such as staples or self-adhesive
notes, that must be removed. Check that all rollers are in place and that the
roller-access cover inside the document feeder is closed. Make sure that the
top document-feeder cover is closed.
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Product does not pick up paper or misfeeds 95
The pages might not be placed correctly. Straighten the pages and adjust the
paper guides to center the stack.
The paper guides must be touching the sides of the paper stack to work
correctly. Make sure that the paper stack is straight and the guides are
against the paper stack.
The document feeder input tray or output bin might contain more than the
maximum number of pages. Make sure the paper stack fits below the guides in
the input tray, and remove pages from the output bin.
Verify that there are no pieces of paper, staples, paper clips, or other
debris in the paper path.
Clean the document-feeder rollers and the separation pad. Use compressed air
or a clean, lint-free cloth moistened with warm water. If misfeeds still
occur, replace the rollers.
From the Home screen on the product control panel, scroll to and touch the
Supplies button. Check the status of the document-feeder kit, and replace it
if necessary.
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or
multiple-page feeds, clean the document-feeder rollers and separation pad.
1. Lift the document-feeder input tray.
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2. Use a moist, lint-free cloth to wipe both pickup rollers and the
separation pad to remove dirt. CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the
product; these can damage the product. Do not place liquids directly on the
glass or platen. They might seep and damage the product.
3. Close the document-feeder input tray.
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Product does not pick up paper or misfeeds 97
Clear jams
Jam locations 1
2
3
1 Document feeder 2 Toner-cartridge area and output bin
3 Duplex area
See Clear jams in the document feeder on page 100.
See Clear jams in the toner-cartridge area on page 102 and Clear jams in the
output bin on page 105.
See Clear jams in the duplexer on page 108.
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. I
References
- Laptop Computers, Desktops, Printers, Ink & Toner | HP® Official Site
- Laptop Computers, Desktops, Printers, Ink & Toner | HP® Official Site
- The HP Parts Store | HP Computer Parts | HP Printer Parts
- hp.com/go/eprintsoftware
- hp.com/go/LaserJetMobilePrinting
- HP Wolf Security - Enterprise Security Solutions | HP® Official Site
- hp.com/go/support
- hp.com/go/webjetadmin
- HP Smart
- hp.com/support
- hp.com/support/
- HP Smart
- Your request has been blocked. This could be due to several reasons.
- HP® | Official Site
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