Plantronics CS540A Wireless Headset System User Guide

Plantronics CS540A Wireless Headset System

Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your CS540A wireless headset system. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product. The enclosed DECT Standard wireless product uses restricted wireless radio frequencies that vary by country. DECT Standard devices are generally authorised for use in Europe, Australia and New Zealand. Use of this DECT Standard product in unauthorised countries is a violation of law, may disrupt telecommunications networks and devices and can subject you to fines and penalties by regulatory agencies. For specific countries in which DECT Standard devices may be lawfully used, please consult the following: http://www.dect.org/content.aspx?id=28

What’s in the box

Base and headset basics

Base Overview

1. Call/mute LED
2. Power on/subscription LED
3.  Charging LED
4. Subscription button
5. Narrowband/wideband audio switch
6. Power jack
7. Handset lifter/EHS cable jack
8. Telephone interface cable jack
9. Auto answer switch
10. Listening volume dial*
11. Speaking volume dial*
12. Configuration switch
    For installation set-up

Headset Overview

1. Ear loop
2. Ear tip
3. Volume/mute button
4. Call control button
5. Battery cover
6. Headset LED
7. Microphone

Accessories

1. Behind-the-head headband Extremely light and comfortable wearing alternative.
2. Fit kit with earloops, eartips and foam sleeve
3. Electronic hookswitch cable (EHS) Electronically takes your desk phone handset off the hook. Enables remote call answer/end with your headset.
4. HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call answer/end with your headset.

Customise your headset

Your headset comes configured for your right ear with a pre-installed small ear tip and medium ear loop. You can also configure left ear, install a different sized ear tip and ear loop, or install the headband.

Change headset configuration

1. Gently pull the ear tip from the headset. Rotate the ear loop down 90°.
   NOTE You will feel resistance when rotating the ear loop down; this is normal.

2. Remove the ear loop from the headset.

3. To wear the headset on the right ear but with a different-sized ear loop or ear tip, select the size you want and reinstall in reverse order as shown. Make sure the notch in the ear tip faces the microphone.

Left ear loop assembly

1. Choose the size of ear loop that fits most comfortably. Align the ear loop as shown and insert it onto the headset. Make sure the ear loop is flat against the headset and rotate the ear loop up 90°.
2. Choose the size of ear tip that fits most comfortably. Align the ear tip with the notch facing the microphone as shown. Press on to attach.

Headband assembly
The headset can be rotated for wearing on the left or right ear.
NOTE Before installing the headband, remove the ear tip and ear loop from the headset.

1. Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband.
2. Rotate the headset up.
3. To optimise the position of the headset, push the headset in so the microphone is close to the corner of your mouth.

Position your headset
When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise the position of the headset.

1. Slide the headset over and behind your ear and fit the ear tip into your ear.
2. Holding the base of the headset, push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.

Connect your desk phone

This section describes how to connect the base to your desk phone.

Connect the power
Plug one end of the power supply into the power jack on the back of the base and the other end into a working power outlet. The power on LED will be solid white.

Charge the headset
Place the headset in the charging cradle. The charging LED on the base will flash green when charging and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.

Connect and configure your desk phone
There are three set-up options for connecting the CS540A to your desk phone. Select one of the following and continue.

• Desk phone (standard)
• Desk phone + HL10 lifter (sold separately)
• Desk phone + EHS cable (sold separately)
  NOTE If you will be using a standard desk phone set-up or a desk phone with an HL10 lifter, continue below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS cable section in this guide. For further installation information, refer to the EHS Getting Started guide that came with your EHS cable or at poly.com/accessories.

Desk phone (standard)

1. Connect one end of the telephone interface cable to the back of the base.
2. Disconnect the handset coil cord from the desk phone and re-connect it to the telephone interface cable junction box.
3. Connect the remaining end of the telephone interface cable into the open handset port on the desk phone.
   NOTE Your desk phone handset will continue to work; it’s just hooked up differently.

NOTE If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

Check configuration and make a test call

1. If your desk phone has a volume control, set it to mid-range.

2. Look at the bottom panel of your base and make sure the default settings are correct. Set your desk phone’s volume as well.

   • listening volume dial ( ) = 2 and speaking volume dial ( ) = 2
   • configuration switch = A for most phones
   • configuration switch = D for Cisco phones that do not use an EHS cable
   • desk phone volume = mid-range

3. Remove the handset from the desk phone cradle.

4. While wearing your headset, press the call control button on the headset.

5. If you do not hear a dial tone, adjust the configuration switch (A-G) until you do.
   NOTE For most phones, these factory default settings will sound the best.

6. Dial a test call from the desk phone. If needed, fine-tune the volume with the headset volume controls. You can also adjust the desk phone speaking and listening volumes on the bottom of the base.

Desk phone plus HL10 lifter (sold separately)
NOTE First follow the steps above for Desk phone (standard).

1. Firmly press the handset lifter power cord into the handset lifter jack.
2. While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone.
3. Slide the lifter up to where it nearly touches the handset earpiece.
4. Press the call control button on your headset to activate the lifter.
5. If you hear a dial tone, the lifter is set correctly and needs no adjustment.
6. Remove the protective strips from the 3 mounting tapes on the underside of the lifter.
7. Gently place the lifter on the desk phone in the pre-determined position.
8. Press firmly to adhere.

If you do not hear a dial tone

1. If you do not hear a dial tone, raise the lifter height switch to the next highest position.
2. Repeat steps 2 to 5 above as necessary until you hear a dial tone.
3. When you hear a dial tone, secure the lifter as described in Steps 6 to 8.

Additional parts (if required)
Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle.

Extender arm

1. Slide extender arm onto lifter.
2. Stabilisers can be shifted left and right. Position stabilisers on outside of handset to gently grip the phone.

Ringer microphone
Use ringer microphone only when the telephone speaker is not located directly under the handset.

1. Remove cover from ringer microphone jack on back of lifter.
2. Connect ringer microphone plug.
3. Place ringer microphone over phone speaker. Remove adhesive tape and attach.

For Nortel phones only

Desk phone plus EHS cable

1. Connect the end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide.
   NOTE For further installation information, refer to the EHS Getting Started guide that came with your EHS cable or at poly.com/accessories.

Position your base
The minimum recommended separation between your desk phone and the base is 15 centimetres. The minimum recommended separation between the base and computer is 30 centimetres. Incorrect position can cause noise and interference problems.

Your headset

Now that you’ve configured your headset and connected your desk phone, read this section to learn about the headset features, how to use the controls and more.

Headset controls
IMPORTANT For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: poly.com/healthandsafety.

Talk time
With a single full charge, the CS540A will provide up to 7 hours of talk time. Talk time will be reduced when operating in wideband mode or if the headset is used consistently at a far distance from the base.

Battery
This product has a replaceable battery. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, only use replacement batteries provided by Plantronics.

• Low battery warning
  If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately. If you are not on a call and press the call control button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately.

• Battery replacement
  Plantronics recommends that you replace rechargeable batteries after three years or 300 charge cycles, whichever occurs first.

1. Slide battery cover down and remove from headset.
2. With your thumb and index finger, pull the battery out from the attachment clip.
3. With your thumb and index finger, grasp the battery connector and disconnect connector and battery from headset.
4. Install the new battery by reversing the previous steps.

Muting your headset during a call
To mute/unmute the call, press the volume button in. When mute is activated, the call/mute LED on the base will be solid red and you will hear three high tones (you will still be able to hear the caller).

Adjusting your headset volume
Fine-tune your headset volume by pressing the volume/mute button up (increase) or down (decrease) if you wear your headset on the right. If you wear it on the left, it’s opposite: press down to increase the volume and up to decrease the volume. Make set-up volume adjustments for the desk phone with the base volume dials.

Out of range warning tones
If you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range. If you stay out of range, an active call will be suspended. The call will be re- established when you walk back into range. If you remain out of range for more than 5 minutes, the system will drop the call. If you are not on a call and go out of the operating range and then press the call control button, you will hear a single tone for the button press and three low tones for the failure to make a link.

Power consumption
Once the headset battery is fully charged the product enters a networked standby mode. The period of time taken to enter this mode depends on how long the battery takes to fully charge. In networked standby mode the product consumes 1.2 Watts. The wireless network port(s) of this product are designed to be always active.

Your base

Base phone button and switches

1. Subscription button
   The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore your subscription to your current headset, the units can be subscribed to each other by the following two methods.

   • Automatic secure subscription
     With your system idle, docking a headset will automatically subscribe it to the base, making it the primary headset. The power on/subscription LED will flash white during the subscription process and become solid white when the new subscription is established.

   • Manual over-the-air subscription

   1. With your system idle and your headset undocked, press and hold the subscription button on the base for three seconds. The power on/subscription light will flash white.
   2. Press and hold the volume up button on the headset for three seconds until the headset LED turns solid white. When the power on/subscription LED on the base becomes solid white, the headset and base are subscribed to one another.
      NOTE If the subscription process times out after two minutes or if the subscription process fails, the subscription LED on the base will go dark for three seconds and then re-illuminate steadily to indicate power is applied to the base. If this occurs, try to re-subscribe the headset again.
   • Ending subscription
     If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription LED on the base will go dark for three seconds and then re-illuminate steadily to indicate power is applied to the base.
     Power on/subscription LED

2. Wideband/narrowband audio switch
   The CS540A has wideband audio, which allows speech to sound clearer and more natural. If your desk phone is capable of wideband audio, set the wideband
   NOTE: Talk time will be reduced when operating in wideband mode.
   Set the switch to black (narrowband) for longer headset battery life or to increase the number of systems that can work in a small area.

3. Auto answer switch
   Auto answer saves a button press to establish the radio link between headset and base. When auto answer is set to black, you must press the headset call control button to answer an incoming call.
   When auto answer is set to grey, you can answer a call just by lifting the headset from the base.
   NOTE Auto answer/end capability requires the use of an EHS cable or HL10 lifter. Visit poly.com/accessories for more information.

Daily use

Place an outgoing call

1. Wearing your headset, press the headset call control button.

2. Remove the handset from the cradle. You will hear a dial tone.
   NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit poly.com/accessories.

3. Dial the number using your desk phone.

4. To end the call, press the headset call control button and hang up the handset.

Answer an incoming call

1. Wearing your headset, press the headset call control button.

2. Remove the handset from the cradle and speak to your caller.
   NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit poly.com/accessories.

3. To end the call, press the headset call control button and hang up the handset.

Conference up to three additional headsets
You can conference up to three additional headsets to a call in progress.
Join a conference call
While in an active link between the primary headset and the base (on a call), place the guest headset into the primary user’s charging cradle (this connects the headset to the base). The base subscription LED will begin flashing. After a few moments, the primary user will hear a triple tone in their headset indicating the guest headset wishes to join the call. Within ten seconds of hearing the triple tone, press the primary headset’s call button to accept the guest headset. If the process fails or times out because the button was not pressed within ten seconds the guest subscription is terminated and the guest will hear an error tone in their headset. To connect a guest headset that is of a different variety to the primary headset, press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. The base subscription LED will begin flashing and the primary user will hear a triple tone in their headset indicating the guest headset wishes to join the call. Within ten seconds of hearing the triple tone, press the primary headset’s call button to accept the guest headset. If the process fails or times out because the button was not pressed within ten seconds the guest subscription is terminated and the guest will hear an error tone in their headset.
NOTE Headsets in a conference maintain independent mute controls. The base only indicates the primary user’s mute state.

Exit a conference call
Guests’ headsets can remain as guests through multiple calls. To remove a guest headset, press the guest headset’s call button or dock the primary user’s headset in the charging cradle. A single tone in the master headset will be heard as each guest leaves the call.
NOTE The user of the primary headset in a multiple headset conference scenario may hear additional tones (triple tones) in their headset and see the subscription LED on the base flash as guest headsets join the call. These additional tones and flashing LED indicate that the guest headset has a different version of firmware to the primary headset, but can still be used for conferencing.

Troubleshooting

Headset

• My headset is unstable.
  When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by pivoting the earpiece to optimise the position of the headset. See Position your headset.

• The headset has to be charged too often. Talk time is not as long as stated.
  Switch the Wideband-Narrowband audio switch to narrowband (black).

• When should I replace my rechargeable battery?
  Plantronics recommends that you replace rechargeable batteries after three years or 300 charge cycles, whichever occurs first.

• Talk time performance is significantly degraded even after a full recharge.
  The battery is wearing out. Call Plantronics at 800-544-4660 to order a replacement battery or contact us at poly.com/support.

Desk phone

• I can’t hear a dial tone in the headset.

  • Make sure your headset is charged.
  • Make sure your headset is subscribed to base. See the Subscription button.
  • Press the call control button on your headset.
  • If using a lifter, make sure the lifter is lifting the handset high enough to operate the hookswitch; set it to a higher setting if necessary.
  • Adjust the configuration switch on the base until a dial tone is heard.
  • Fine-tune the listening volume on the headset.
  • If the volume is still too low, adjust the listening volume dial on the base.

• I hear static.
  Make sure there are at least 12 inches between your base and your computer and 6 inches between your base and your telephone. You may hear static as your headset is going out of range; move closer to the base.

• The sound is distorted.

  • Lower the speaking volume dial or listening volume dial on the base. For most telephones, the correct setting is position 2.
  • If your desk phone has a volume control, lower it until the distortion disappears.
  • If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the listening volume dial on the base.
  • Make sure there are at least 12 inches between your base and your computer and 6 inches between your base and your telephone.

• I hear echo in the headset.

  • Lower the listening volume dial and speaking volume dial on the base. For most telephones, the correct setting is position 2.
  • If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.
  • If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.
  • Adjust the switch on the bottom of your base to the letter “A” for most phones. Adjust to the letter “D” for Cisco phones that do not use an EHS cable.

• People I talk to can hear a buzz in the background.

  • Move the base further away from your phone.
  • If the base power supply is plugged into a power strip, plug it into the wall directly.

• The handset lifter is installed but does not lift the handset.
  Ensure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

• No call audio?
  Adjust the switch on the bottom of your base to letter “A” for most phones. Adjust to letter “D” for Cisco phones that do not use an EHS cable.

Congratulations!
The product you have just purchased carries the TCO Certified Headsets 2 label. This means that your headset is designed and manufactured according to some of the strictest performance and environmental criteria in the world. The manufacturer of this headset has selected it to be certified to TCO Certified Headsets 2 as a sign of usability, high performance and reduced impact on the natural environment.
Products certified to TCO Certified Headsets 2 are specifically designed for limiting the risk for hearing impairment. The headsets have acoustic limit protection to protect the user from sudden “sound-spikes” caused by interference on the telephone lines. Other features of TCO Certified Headsets 2:

• Ergonomics
  • Volume control, individual adjustment and adaptation, replaceable parts and quality durability.
• Energy
  • Low energy consumption on the charging station.
• Emissions
  • Low SAR value. Low electromagnetic fields surrounding the charger.
• Ecology
  • Product is designed for recycling. Manufacturer must have a certified environmental management system such as EMAS or ISO 14 001
  • Restrictions on
  • Chlorinated and brominated flame retardants and polymers
  • Hazardous heavy metals such as cadmium, mercury, hexavalent chromium and lead.

All TCO labelled products are verified and certified by TCO Development, an independent third-party labelling organization. For over 20 years, TCO Development has been at the forefront of moving the design of IT equipment in a more user-friendly direction. Our criteria are developed in collaboration with an international group of researchers, experts, users and manufacturers. Since the program’s inception, TCO-labelled products have grown in popularity and are now requested by users and IT-manufacturers all over the world.
Full specifications and lists of certified products can be found on our homepage – www.tcodevelopment.com.
Avoid touching the contacts at the rear of the unit unnecessarily. If the operation is interrupted by a static event, power-cycle the product to restore normal functions.

NEED MORE HELP? poly.com/support

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States

Plantronics BV
Scorpius 171
2132 LR Hoofddorp
Netherlands

© 2021 Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS540A and HL10 are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
Patents US D635,548; D635,962; EM 001792276-0002; 001792276-0003; Patents Pending 200978-07 (01.21)

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