Prestel 4K-PTZ420HSUN 4K PTZ Camera User Manual

June 13, 2024
Prestel

**Prestel 4K-PTZ420HSUN 4K PTZ Camera User Manual

**

Note

  • During the installation and use of the equipment, all electrical safety regulations of the country and region of use must be strictly observed.

  • Please use the power adapter that comes standard with this product.

  • Please do not connect multiple devices to the same power adapter (exceeding the capacity of the adapter may generate excessive heat or cause a fire).

  • Do not rotate head of the camera by hand, otherwise it may cause mechanical failure.

  • When installing this product on a wall or ceiling, secure the device securely. When installing, make sure that there are no obstacles within the rotation range of the gimbal; do not turn on the power until all installations are completed.

  • To avoid heat build-up, keep ventilation around the device smooth.

  • If the device emits smoke, smells, or makes noises, please turn off the power immediately and unplug the power cord, and contact the dealer in time.
    This device is not waterproof, please keep the device dry.

  • This product has no user serviceable parts, damage caused by disassembly by the user is not covered by the warranty.

Notice

Specific frequencies of electromagnetic field
may affect the image of the camera!

Packing List

Name Quantity
Camera 1
Power Adapter 1
Power Cable 1
RS232 Cable 1
USB Cable 1
Remote Control 1
User Manual 1

Quick Start

  1. Please check connections are correct before starting.
  2. Connect the power adapter to the power connector on the rear panel of the camera. The power indicator on the front panel of the camera is on.
  3. After the camera is powered on, it starts to initialize, right up to the limit position, and then both horizontal and vertical go to the middle position, the motor stops running, and the initialization is completed.
    ( Note: If preset 0 is saved, PTZ will be move to preset 0)

Video Format

HDMI SDI
0 1080P60
1 1080P50
2 1080I60
3 1080I50
4 1080P30
5 720P60
6 1080P29.97
7 1080I59.94
8 1080P59.94
9 720P59.94
A 4KP29.97
B 4KP59.94
C 4KP25
D 4KP30
E 4KP50
F 4KP60

About Product

Features

  • AI Tracking
    With the help of the AI computing power of the chip, the camera is equipped with advanced AI algorithms to realize monocular humanoid tracking, which

  • NDI®|HX2 (Optional)
    NDI®|HX2 has the characteristics of low delay and plug and play, which is convenient for project implementation and deployment. It has good ecology and supports the simultaneous transmission of audio, video and control commands. It is a new generation of network video transmission mode.

  • 4K UHD
    Use 1/1.8-inch high-quality UHD CMOS sensor with a maximum of 8.42 million pixels can realize 4K (3840×2160) ultra-high-resolution high-quality images. And downward compatible with 1080p, 720p and other resolutions.

  • 20x Optical Zoom
    It adopts 4K ultra long focal lens with high quality and 8 million ultra-high resolution, 20x optical zoom, and the maximum field angle is 60°.

  • HDMI2. 0
    Support HDMI 2.0 interface, which can directly output 4KP60 uncompressed digital video.

  • LowLight
    The application of 3D noise reduction algorithm greatly reduces image noise. Even under the condition of ultra-low illumination, it still keep the picture clean and clear, and the SNR of image is as high as 55dB.

  • Multiple Interfaces
    Support HDMI and 3G-SDI interface, effective transmission distance of 3G-SDI is up to 150 meters (1080P30). HDMI or 3G-SDI, USB, LAN can output three HD digital signals at the same time.

  • Remote Control
    Through the RS232 and RS485 serial ports, the camera can be controlled remotely.

  • Gravity Sensor (Optional)
    It supports automatic image flipping function, which is convenient for engineering installation and use.

Specifications

Name 4K PTZ Camera

Camera
       Signal System| HDMI: 4KP60, 4KP50, 4KP30, 4KP25,4KP59.94, 4KP29.97,1080P60, 1080P50,1080P59.94,1080P30, 1080P29.97,1080I60, 1080I50,1080I59.94, 720P60,720P59.943G-SDI: 1080P60,1080P50,1080P30,1080P29.97,1080P59.94, 1080P25,1080I60, 1080I50,1080I59.94, 720P60,720P59.94
Sensor| 1/1.8 inch, CMOS, Effective pixels: 8.42M
Scanning Mode| Progressive
Lens| 20x, f = 6.25mm ~ 125mm, F1.58 ~ F3.95
Digital Zoom| 16x
Minimum Illumination| 0.5 Lux @ (F1.8, AGC ON)
Shutter| 1/30s ~ 1/10000s
White Balance| Auto, Indoor, Outdoor, One Push, Manual, VAR
Back light Compensation n|  Support
Digital Noise Reduction| 3D Digital Noise Reduction
SNR| ≥55dB
Horizontal FOV| 60° ~ 3.5°
Vertical FOV| 35.7° ~ 2.0°
Pan Angle| ±170°
Tilt Angle| -30° ~ +90°
Pan Speed| 1.7° ~ 100°/s
Tilt Speed| 1.7° ~ 69.9°/s
Image Flip| Support
---|---
Image Freeze| Support
PoE+| Support
Preset Position| 255
Preset Accuracy| 0.1°
USB Features
Operate System| Windows 7/8/10, MacOS X, Linux, Android
Color System/ Compression| YUY2/H.264/MJPEG/H. 265
    Video Format| l YUY2:max to 1080P@5fpsl H.264 AVC: max to2160P@30fpsl H.265 HEVC: max                        to2160P@30fpsl MJPEG: max                        to2160P@30fps
USB Audio| Support
USB Video Protocol| UVC 1.1~1.5
UVC PTZ| Support
Network Features
Video Compression| H.264/H.265/MJPEG
Video Stream| First Stream, Second Stream
 First Stream Resolution| 3840×2160,1920×1080, 1280×720,1024×576, 720×480,720×408, 640×480,640×360
Second Stream Resolution| 720×480, 720×408,640×480, 640×360,480×320, 320×240
 Video Bit Rate| l First Stream: 32kbps~51200kbpsl Second Stream: 32kbps~20480kbps
Bit Rate Control| CBR, VBR
Frame Rate| 50Hz: 1fps ~ 50fps, 60Hz: 1fps ~ 60fps
---|---
AudioCompression| AAC
Audio Bit Rate| 96Kbps, 128Kbps
 Protocols| NDI®|HX2, TCP/IP, HTTP, RTSP, RTMP/RTMPS, ONVIF,DHCP, SRT, Multicast
Input/output Interfaces
LINE INInterface| 1 x LINE IN: 3.5mmAudio Interface
LINE OUTInterface| 1 x LINE OUT: 3.5mmAudio Interface
     Communicate on Interface| 1 x RS485: 2pin phoenix port, Max Distance: 1200m, Protocol: VISCA/ __Pelco-D/Pelco-P 1xRS232 IN: 8pin Min DIN, Max Distance:30m, Protocol: VISCA/Pelco-D/ __Pleco-P 1 x RS232 OUT: 8pinMin DIN, Max Distance:30m, Protocol: VISCA network use only
Network Interface| 1xLAN:10M/100M/1000MAdaptive Ethernet Port
USB Interface| 1xUSB2.0: Type A
 3G-SDIInterfa cu| 1x3G-SDI: BNC type,800mVp-p, 75Ω. Along to SMPTE 424Mstandard
HDMI Interface| 1 x HDMI: Version 2.0
Power Jack| JEITA type (DC IN 12V)
General Specifications
Tally Indicator| 1
Power Indicator| 1
Status Indicator| 1
RestoreKey| 1
---|---
Input Voltage| DC 12V/PoE+(802.3at)
Input Current| Max. 2A
Operating Temperature| 0°C ~ 40°C
Storage Temperature| -40°C ~ 60°C
Power Consumption| Max. 18W
---|---
Dimension| 169mm x 142mm x 188mm
Net Weight| About 1.6Kg

Note
Product specifications and parameters are subject to change without notice.

Item Name
1 LINE IN Interface
2 LINE OUT Interface
3 Security Slot
4 System Select Switch
5 RS485 Interface
6 RS232 IN Interface
7 RS232 OUT Interface
8 DC 12V Interface
9 LAN Interface
--- ---
10 USB2.0 Interface
11 3G-SDI Interface
12 HDMI Interface
13 RESTORE Key

Dimension

Installation

Wall-Mount


Wall-Mount
Installation

Ceiling-Mount

Note
The installation diagram is for reference only. The brackets and screws are not standard.

For packing accessories, please refer to the actual product.

Remote Control

Key Description

  1. Standby Key
    Press to enter standby mode

  2. Number Key
    Press to set preset or call preset

  3. *Key
    Use with other keys

  4. PRESET Key
    Set preset: [PRESET] + Number key (0-9)

  5. HOME Key
    Confirm selection or press to turn PTZ back to the middle position

  6. Return Key
    Press to return to the previous menu

  7. ZOOM Key

    • SLOW: Zoom In [+] or Zoom Out [-] slowly
    • FAST: Zoom In [+] or Zoom Out [-] fast
  8. L/R SET Key

    • tandard: Simultaneously press L/R SET + 1
    • Reverse: Simultaneously press L/RSET + 2
  9. FOCUS Key
    Auto/Manual/Far/Near focus

  10. CAMERA SELECT Key
    Press to select and control the camera

  11. #Key
    Use with other keys

  12. IR Remote Control Key
    []+[#]+[F1]: Address 1
    [
    ]+[#]+[F2]: Address 2
    []+[#]+[F3]: Address 3
    [
    ]+[#]+[F4]: Address 4

    • RESET Key
      Clear preset position: [RESET] + Number key (0-9)
  13. PTZ Control Key
    PTZ moved according to the arrow indicates

  14. MENU Key
    Press toenter or exit OSD Menu

  15. BACKLIGHT Key
    Backlight ON/OFF: Press repeatedly to enable or disable the backlight compensation.
    NOTE:

    • Effective only in auto exposure mode.
    • If there is a light behind the subject, the subject will become dark, press the backlight key to enable the backlight compensation. Press again to disable this function.
  16. P/T RST (PTZ Reset) Key
    PTZ starts to self-test after pressed it
    Shortcut Set
    []+[#]+[1]: OSD menu default English
    [
    ]+[#]+[3]:
    OSD menu default Chinese
    []+[#]+[4]: Display currentIP address
    [
    ]+[#]+[6]:
    Quickly recover the default
    []+[#]+[8]: View the camera version
    [
    ]+[#]+[9]:
    Quickly set up inversion
    *[]+[#]+[MANUAL]:** Restore default IP address

GUI Settings

  1. MENU
    Press [MENU] key to display the main menu on the normal screen, using arrow key to move the cursor to the item to be set. Press the [HOME] key to enter the corresponding sub-menu.
    MENU

    • Exposure
      Color
      Image
      P/T/Z
      Noise Reduction
      Setup
      Communication Setup
      Restore Default
      [Home] Enter
      [Menu] Exit

    • 2 EXPOSURE
      Move the main menu cursor to
      [Exposure],
      and press [HOME] key enter the
      exposure
      page, as shown in the following figure.
      EXPOSURE
      Mode :
      Auto
      Exp Comp Mode : Off
      Backlight : Off
      Gain Limit : 3
      Anti-Flicker : 50Hz
      Meter : Average
      DRC : 3
      Select Item

      <>Change Value [Menu] Back

Mode: Auto, Manual, SAE, AAE, Bright.
Exp Comp Mode: On, Off (Effective only in Automate).
ExCom:- 7~7 (Effective only in
ExComp Mode item to On).

Backlight : On, Off (Effective only in Auto mode).
Bright: 0~17 (Effective only in Bright mode).

Gain Limit : 0~15 (Effective only in Auto, SAE, AAE, Bright mode).
Anti-Flicker : Off, 50Hz, 60Hz (Effective only in Auto, AAE, Bright mode).
Meter : Average, Center, Smart, Top.
Iris : F1.8, F2.0, F2.4, F2.8, F3.4, F4.0, F4.8, F5.6, F6.8, F8.0, F9.6, F11.0, Close (Effective only in Manual, AAE mode).
Shutter : 1/30,1/60,1/90,1/100,1/125,1/18 0,1/250,1/350,1/500,1/725,1/1000,1/15 00,1/2000,1/3000,1/4000,1/6000,1/10 000 (Effective only in Manual, SAE mode).
Gain: 0 ~ 7 (Effective only in Manual mode).
DRC: 0 ~ 8.

COLOR
Move the main menu cursor to [Color], and press [HOME] key enter the color page, as shown in the following figure.

COLOR
WB Mode : Auto
RG Tuning : 0
BG Tuning : +1
Saturation : 100%
Hue : 7
A V Select Item
◄►Change Value [Menu] Back

WB Mode : Auto, Indoor, Outdoor, One Push, Manual, VAR.
RG: 0~255 (Effective only in Manual mode).
BG: 0~255 (Effective only in Manual mode).
RG Tuning: -10 ~ +10 (Effective only in Auto, One Push, VAR Mode).
BG Tuning: -10 ~ +10 (Effective only in Auto, One Push, VAR Mode).
Saturation: 60% ~ 200%.
Hue: 0 ~ 14.
Color Temp: 2500K ~ 8000K (Effective only in VAR mode).

IMAGE
Move the main menu cursor to [Image], and press [HOME] key enter the image page, as shown in the following figure.

IMAGE
Luminance : 6
Contrast : 9
Sharpness : 3
Flip-H : Off
Flip-V : Off
B &W-Mode : Off
Gamma : 0.5
Style : Default
LDC : Off
A V Select Item
◄►Change Value [Menu] Back

Luminance: 0 ~ 14.
Contrast: 0 ~ 14.
Sharpness : 0 ~ 11.
Flip-H: On, Off.
Flip-V: On, Off.
B &W-Mode : On, Off.
Gamma : EXT, Default, 0.45, 0.5, 0.56, 0.63.
Style: Default, Norm, Clarity,Clarity(LED), Bright, Soft, 5S.
LDC : On, Off.

P/T/Z
Move the main menu cursor to [P/T/Z], and press [HOME] key enter the P/T/Z page, as shown in the following figure.

P/T/Z
Speed By Zoom : On
AF-Zone : Front
AF-Sense : High
L/R Set : STD
Display Info : On
Image Freeze : Off
Digital Zoom : Off
Call Preset Speed : 24
Pre Zoom Speed : 5
Select Item
P/T/Z
A V Select Item
◄►Change Value [Menu] Back
WB Mode : Auto, Indoor, Outdoor, One Push, Manual, VAR.
RG: 0~255 (Effective only in Manual mode).
BG: 0~255 (Effective only in Manual mode).
RG Tuning: -10 ~ +10 (Effective only in Auto, One Push, VAR Mode).
BG Tuning : -10 ~ +10 (Effective only in Auto, One Push, VAR Mode).
Saturation : 60% ~ 200%.
Hue : 0 ~ 14.
Color Temp: 2500K ~ 8000K (Effective only in VAR mode).

IMAGE
Move the main menu cursor to [Image], and press [HOME] key enter the image page, as shown in the following figure.

IMAGE
Luminance 6
Contrast 9
Sharpness 3
Flip-H Off
Flip-V Off
B &W-Mode Off
Gamma 0.5
Style : Default
LDC : Off
Select Item
A V Select Item
◄►Change Value [Menu] Back

Luminance : 0 ~ 14.
Contrast: 0 ~ 14.
Sharpness : 0 ~ 11.
Flip-H: On, Off.
Flip-V: On, Off.
B &W-Mode: On, Off.
Gamma : EXT, Default, 0.45, 0.5, 0.56, 0.63.
Style: Default, Norm, Clarity,Clarity(LED), Bright, Soft, 5S.
LDC: On, Off.

P/T/Z
Move the main menu cursor to [P/T/Z], and press [HOME] key enter the P/T/Z page, as shown in the following figure.

P/T/Z
SpeedByZoom On
AF-Zone Front
AF-Sense High
L/R Set STD
Display Info On
Image Freeze Off
Digital Zoom Off
Call Preset Speed 24
Pre Zoom Speed 5
A V Select Item
P/T/Z
◄►Change
[Menu] Back

Speed By Zoom : On, Off.
AF-Zone : Front, Top, Center, Bottom.
AF-Sense : Low, Normal, High.
L/R Set: STD, REV.
Display Info : On, Off.
Image Freeze : On, Off.
Digital Zoom : Off, 2x, 4x, 8x, 16x.
Call Preset Speed: 1 ~ 24.
Pre Zoom Speed : 0 ~ 7.

NOISE REDUCTION
Move the main menu cursor to [Noise Reduction], and press [HOME] key enter the noise reduction page, as shown in the following figure.

NOISE REDUCTION
NR3D-Level 6
Select Item
A V Select Item
◄►Change Value [Menu] Back
NR3D Level:Off, 1 ~ 11.
SETUP
Move the main menu cursor to [Setup], and press [HOME] key enter the setup page, as shown in the following figure.

SETUP
Language EN
DVI Mode DVI
Auto Scan Shoot   Off
SDI-3G Mode LEVEL-A
Video Output HDMI
Auto Inversion On
Tally Mode On
USB2.0 Host
Function
A V Select Item
◄►Change Value [Menu] Back

Language: EN, Chinese, Russian.
DVI Mode: HDMI, DVI.
Auto Scan Shoot: On, Off.
SDI-3G Mode: LEVEL-A, LEVEL-B.
Video Output: HDMI, SDI.
Auto Inversion: On, Off.
Tally Mode: On, Off.
USB2.0 Function: Host, UVC.

COMMUNICATION SETUP
Move the main menu cursor to [Communication Setup], and press [HOME] key enter the communication setup page, as shown in the following figure.

COMMUNICATION SETUP

Protocol VISCA
V_Address 1
V_AddrFix Off
Net Mode Serial
Baudrate 9600
A V Select Item
◄►Change Value [Menu] Back
Protocol : Auto, VISCA, PELCO-D,
PELCO-P.
V_ Address : 1 ~ 7(Effective only in Auto, VISCAprotocol).
V_AddrFix: On, Off (When set to On, useless in 88 30 01 FF Command).
P_D_Address: 0 ~ 254(Effective only in Auto,PELCO-D protocol).
P_P_Address: 0 ~ 31(Effective only in Auto,PELCO-P protocol).
Net Mode: Serial, Paral.
Baudrate: 2400, 4800, 9600, 38400.
Default], press [HOME] key enter restore default page, as shown in the following figure.

RESTORE DEFAULT
Move the main menu cursor to [Restore

RESTORE DEFAULT
Restore? No
◄►Change Value
[Home] OK
[Menu] Back

Restore: Yes, No.

Note
GUI menu and parameters are subject to change without notice.

WEB Settings

Access Camera
Access http://192.168.100.88 to pop up the login window, then input username (default: admin) and password (default: admin). After login, it will show as below:

Control Camera
All pages include two menu bars:
Real time monitoring: displaying video image Parameter setup: with function buttons.
A. Video Viewing Window
Video viewing window must be same as video resolution, the bigger the resolution is,the bigger the playing area is.Double click viewing window, will show full-screen, double click again, will return to initialized size. Status bar in viewing window shown as below:

  1. Video playback pause button: control real-time video pause, stop the last picture, click recoverable video again.
  2. Audio control buttons: can adjust the volume or set silent mode.
  3. Full screen switch button.

B. PTZ Setup

  1. Pan and Tilt Control
    Up, Down, Left and Right arrows and the home button allow you to manually drive the camera to the desired position.

  2. Zoom
    Zoom Inand Zoom Out buttons allow for wide or narrow view of the space.

  3. Focus
    FocusIn and Focus Out buttons allow for fine manual focus adjustment if the camera has any problems autofocusing on the difficult object.

  4. PTZ Speeds
    Pan speed can be set at any rate between 1 ~ 24, Tilt speed can be set at any rate between 1 ~ 20. Zoom and Focus speeds can be set at any rate between 1 ~

  5. PTZ Presets
    After manually setting up a shot that you would like to return to later, you can save presets for quick recall of these positions. Type a number between 0 and 254 into the Preset box. Click the“Set” button to save the current location with that preset number. Click the “Call” button to cause the camera to return to that position. This enables smooth, quick and convenient control without the need to manually drive the camera.
    You can set up preset that user want as below.
    Method: Type preset number into the Preset box.

    Preset: Optional items: 0 ~ 254.

  6. PTZ/OSD Dropdown
    From the dropdown menu, clicking the OSD option will open the on-screen display menu of the camera giving you control from within the IP interface.
    C. Language Selection

    Click either “Chinese”, “English” or “Russian” to change the language of the webpage.

Video Settings

  1. HDMI/SDI Output
    Support HDMI and SDI Output.

  2. Video Format
    Support 50Hz (PAL), 60Hz (NTSC) and Dial Priority three formats.

  3. Encode Level
    Support mainprofile and highprofiletwo levels.

  4. Encode Protocol
    Support H.264, H.265and MJPEG protocols.

  5. Resolution
    First stream support 3840×2160, 1920×1080, 1280×720, 1024×576, 720×480, 720×408, 640×480, 640×360.Second stream support720x480, 720×408, 640×480, 640×360, 480×320, 320×240; The bigger resolution is, the clearer the image will be, more network bandwidth will be taken.

  6. Bit Rate
    The user can specify the bit rate. Generally speaking, the larger of the bit rate, the clearer of the image. However, the configuration of the bit rate needs to be combined with the network bandwidth. When the network bandwidth is narrow and the bit rate is configuredlarger, the video stream cannot be transmitted normally, and the visual effect is worse.

  7. Frame Rate
    User can specify the size of the frame rate, generally, the frame rategreater, the image more smooth; Frame rate is smaller, the more sense of beating.

  8. Key Frame Interval
    Set interval between 2 I frame,the bigger interval isthe response will be lower from viewing window.

  9. Bit Rate Control
    Code stream control way:
    CBR (Constant Bit Rate): Video coder will be coding according to preset speed.
    VBR(Variable Bit Rate): Video coder will adjust the speed based on preset speed to gain the best image quality.

Image Settings

  1. Brightness
    Brightnessof image: 0~14 (Default value is 6).

  2. Saturation
    Saturationof image: 0~14 (Default value is 4).

  3. Contrast
    Contrastof image: 0~14 (Default value is 9).

  4. Sharpness
    Sharpnessof image: 0~11 (Default value is 3).

  5. Hue
    Hueof image: 0~14 (Default value is 7).

  6. Flip
    Turn On/Off the : Flip function.

  7. Mirror
    Turn On/Offthe Mirror function.

  1. Audio Switch
    Enable or disableaudio switch.

  2. Audio Type
    Optional items:AAC.

  3. Sample Rate
    Optional items:44.1K, 48K.

  4. Bit Rate
    Optional items:96K,128K.

  5. Input Type
    Input type LINEIN.

  6. Input Vol
    The volume of the channel.

  7. ADTS Options
    Optional items : On, Off.

System Settings

  1. Reboot
    Click the “Reboot” button, system restart.

  2. Username and Password
    The user can modify the password (letters and Numbers only).

Network Settings

  1. Lan Settings
    Default the IP address is 192.168.100.88, the MAC address cannot be modified.

  2. Port Settings
    A. HTTP Port
    IP address identifies the network device, the device can run multiple web applications, each network program using network port to transmit data, so data transmission to be carried out between the port and port. Port setting is to set upwebserver program using which port to transmit. Whenport mapping, need to be consistent with the port number (default port: 80).
    B. RTSP Port
    The 4K PTZ camera support RTSP protocol, use the VLC tools broadcast, default port: 554.
    C. TCP Port
    Support TCP connection then control camera, default port: 5678.
    D. UDP Port
    Support UDP protocol, default port: 1259.
    E. Sony Visca
    Support Sony Visca, default value: 52381.

  3. RTMP(S) Settings
    Setting the MRL of RTMP, select enable or disable video and audio. You can select control code stream of “On”, “Off”, “Video”, “Audio” between in the two streams.

  4. SRTSettings
    Turn On/Off SRT, Setting the SRT Port, SRT Encry and SRT Password.

  5. RTSP Settings
    Turn On/Off RTSP Auth.

  6. ONVIF Settings
    Turn On/OffONVIF and ONVIF Auth.

  7. Multicast Settings
    Turn On/Off multicast. Setting the multicast address (default value is 224.1.2.3) and port (default value is 6688, then 6688 is the multicast port of the first stream; 6690 is the multicast port of the second stream).

  8. NTP Settings
    Turn On/OffNTP time sync, main time show and sub time show. SettingNTP server address, time interval, main stream position and sub stream position.

Device Information

Download Upgrade Program

If you need the camera upgrade program, please contact the manufacturer. WEB interface and parameters are subject to change without notice.

Troubleshooting

Image

  • * The monitor shows no image
  1. Check that the camera power supply is connected, the voltage is normal, and the power indicator light is always on.
  2. Turn off the power switch to check whether the camera is self-testing.
  3. Check the cable of video platform and

TV whether correct connection.

  • The video image displayed by the camera lens is jittery
  1. Check whether the camera installed position be stabled.
  2. Check whether have vibrating machinery or object near the camera.
  • There is no video image in Browser
    IE browser does not support H5, you need to use VLC plug-in to view videos.
    Please access VLC website
    (http://www.videolan.org/vlc) download
    and install the 32-bitVLC media player, after it installed, access4K PTZ camera will have normal image display.Other mainstream browsers already support H5 and do not need to install the VLC plug-in.

  • Unable to access 4K PTZ camera through Browser

  1. Using PC to access the network to test whether the network access can work properly, first of all, the network fault caused by the PC virus can be eliminated, until the PC and 4K PTZ camera can communicate with each other Ping.
  2. Disconnect the network, connect 4K PTZ camera and PC separately, and reset the IP address of PC.
  3. Check IP address, subnet mask, and gateway settings for 4K PTZ camera.
  4. Check whether the MAC address is conflicts.
  5. Check whether the web port is modified.
    The default web port is 80.
  • Forget the IP address or login password
    Please remember (The default IP address:
    192.168.100.88; default user name: admin; default password: admin).

Control

  • Remote control cannot control
  1. Check and replace the new battery for the remote controller.
  2. Check whether the camera working mode is correct.
  3. Check whether the address of remote control can match the camera.
  • Serial port cannot control
  1. Check whether the camera protocol, address and baud rate such is the same.
  2. Check whether the control line is connected well.

Copyright
All contents of this manual, whose copyright belongs to ourcorporation, cannot be cloned, copied or translated without the permission of our corporation.

Notice
Product specifications and information which were referred to in this document are for reference only. We may change, delete, or update any content at any time and without prior notice.

FCC NOTICE (Class A)

This product complies with Part 15 of the FCC Rules. The operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does causeharmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/television technician for help.

Class A ITE
Class A ITE is a category of all other ITE which satisfies the class A ITE limits but not the
class B ITE limits. Such equipment should not be restricted in its sale but the following warning shall be included in the instructions for use:

Warning

Operating this equipment in a residential environment may cause radio interference.

European Community Compliance Statement (Class A)

This product is herewith confirmed to comply with the requirements set out in the Council Directives on the Approximation of the laws of the Member States relating to Electromagnetic Compatibility Directive

References

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