SUNOVA SOLAR Photovoltaic Solar Modules User Manual
- June 13, 2024
- SUNOVA SOLAR
Table of Contents
SUNOVA SOLAR Photovoltaic Solar Modules
Product Information
The product is a photovoltaic module manufactured by Sunova Solar Power Pty Ltd (SUNOVA). It comes with a Global Limited Warranty that covers defects in materials and workmanship for a period of 25 years. The warranty also includes glass breakage caused by the module itself or the glass itself, as long as there is no external cause. The warranty does not cover any deterioration in appearance or changes to the product that occur after delivery.
There are two types of warranties provided:
- Limited Product Warranty: This warranty covers the modules and factory-assembled DC connectors and cables for 25 years. It ensures that the modules are free from defects under normal application, installation, usage, and service conditions. If any defects are known before installation and the buyer proceeds with installation without giving SUNOVA the opportunity to correct them, the buyer will be responsible for the additional costs incurred in correcting the defects after installation.
- Limited Peak Power Warranty: This warranty guarantees that the loss of power output relating to the initial guaranteed power will not exceed a certain limit for 25 years. The limit is defined based on the lower limit of the Power Output Tolerance specified in the relevant Product Data Sheet and measured at Standard Test Conditions (STC).
The warranty also includes a Linear Performance Warranty that specifies the acceptable decrease in power output over time for different types of modules.
Product Usage Instructions
- Ensure that the installation location is suitable for photovoltaic modules.
- Follow the installation instructions provided by SUNOVA for proper module installation.
- During installation, carefully connect the factory-assembled DC connectors and cables, if applicable.
- Maintain the modules under normal application, usage, and service conditions.
- If any defects are noticed before installation, contact SUNOVA to have them corrected before proceeding with installation.
- Handle the modules with care to avoid glass breakage caused by external factors.
- Regularly monitor the power output of the modules to ensure it remains within the specified limits.
- In case of any issues or defects during the warranty period, contact SUNOVA to determine the appropriate maintenance plan or request a refund if applicable.
Global Limited Warranty
SUNOVA SOLAR POWER PTY LTD (“SUNOVA”) hereby grants the following Global Limited Warranty to the first customer installing (for its own use) (the “Buyer”) any of the specified (and no other) brand models of solar photovoltaic modules of Sunova Solar listed below and remaining at the original place of installation without having them moved or disassembled after initial installation (the “Products”):
1 Limited Product Warranty- 25 Years
SUNOVA warrants its Photovoltaic Solar Modules (MODULES), including factory-
assembled DC connectors and cables, if any, to be free from defects in
materials and workmanship under normal application, installation, usage and
service conditions.
If the Buyer is aware or should have been aware of such design, material,
workmanship or manufacturing defects prior to installation of the Products and
nevertheless installs the Products without giving SUNOVA Solar the opportunity
to correct such defects prior to installation, the Buyer shall bear the
additional costs incurred by correcting such defects after installation.
This Limited Product Warranty covers glass breakage provided that there was no
external cause of breakage (i.e. only breakage caused by the glass itself or
the module is covered).
Any deterioration in the appearance of the Products (including, without
limitation, any scratches, stains, mechanical wear, rust, mold, deformation or
discoloration) or any other changes to the Products which occur after delivery
(Incoterms 2020) to the Buyer, does not constitute a defect under this Limited
Product Warranty.
Only applies to theSS-xxx-54MDH(T) series (instead of all model numbers).
Limited Peak Power Warranty – Limited Remedy
SUNOVA warrants that for a period of twenty-five years commencing on the Warranty Start Date, the loss of power output relating to the initial guaranteed power which is defined as Peak Power Watts Pmax (Wp) plus Peak Power Watts Pmax (Wp) multiplied by the lower limit of the Power Output Tolerance Pmax (%)-as specified in the relevant Product Data Sheet and measured at Standard Test Conditions (STC[1]) for the Product(s) shall not exceed.
LINEAR PERFORMANCE WARRANTY
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For PERC single glass module: 2% in the first year; 0.55% each year thereafter until that date which is twenty-five (25) years following the Warranty Start Date, at which time the Actual Power Output shall be not less than 84.8% of the Nominal Power Output.
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For N-type single glass module: 1% in the first year; 0.4% each year thereafter until that date which is Thirty (30) years following the Warranty Start Date, at which time the Actual Power Output shall be not less than 87.40% of the Nominal Power Output.
General Version valid as from May 1, 2023 until a new version is issued by Sunova Solar -
For PERC Bifacial dual glass module（Front side）: 2% in the first year; 0.45% each year thereafter until that date which is Thirty (30) years following the Warranty Start Date, at which time the Actual Power Output shall be not less than 84.95% of the Nominal Power Output
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For N-type Mono Bifacial glass module（Front side）: 1% in the first year; 0.4% each year thereafter until that date which is Thirty (30) years following the Warranty Start Date, at which time the Actual Power Output shall be not less than 87.40% of the Nominal Power Output.
If MODULES fail to conform to this warranty during the warranty period ,SUNOVA will, at its option, determine a maintenance plan and repair the defective Products; or -
Refund the difference value between the actual STC power and the warranty power of the products .
Front side power compensation = The market price at time of payout (per watt)
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(sum of the remaining theoretical warranty power according to Sec. 2 – sum of STC power actually measured according to Sec. 2 ; or
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Refund the salvage value of the defective Products. The salvage value = The market price at the time
of payout (unit price per watt) the original guaranteed nameplate power remaining warranty period (year) / original total warranty period by Sunova Solar;or -
Provide additional Products to make up for the difference between the actual STC power of Products and the warranty power (Difference power = sum of the remaining theoretical warranty power according to Sec. 2 – sum of STC power actually measured according to Sec. 2 ; or
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Replace the defective Products or part thereof by new or remanufactured Products. The total nominal power of the replaced Products shall not be less than the total remaining theoretical warranty power of the defective Products. SUNOVA Solar reserves the right to provide other models of Products in replacement or addition of the defective Products if the defective Products are discontinued or otherwise unavailable.
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Warranty Start Date
The Warranty Start Date is the date of initial installation of the Products or three months after the delivery (Incoterms 2020) of the Products to the original Buyer, whichever date is earlier.
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In any event, all warranty claims must be received within the applicable warranty period for this warranty to be effective.
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The “Limited Product Warranties” and the “Limited Peak Power Warranties” do not apply to any MODULES which have been subjected to:
Misuse, abuse, neglect or accident; Alteration,improper installation orapplication;
Non-observance of SUNOVA’s installation and maintenance instructions;
Repair or modifications by someone other than an approved service technician of SUNOVA; power failure surges, lighting, flood, fire, accidental breakage or any other Force Majeure incidents. -
Both the “Limited Product Warranties” and “Limited Peak Power Warranties” do not cover any costs associated with installation, removal or re-installation of the PV-modules and (except as explicitly set forth in the final paragraph of Section (6) customs clearance or any other costs for return of the MODULES.
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Warranty claims will not be honored if the serial number of the MODULES have been altered, removed or made illegible.
Limitation of Warranty Scope
These “Limited Warranties for PV Modules” as set forth herein are expressly in lieu of and exclude all other express or implied warranties, including but not limited to warranties of merchantability and of fitness for particular purpose, use (usage), or application, and all other obligations or liabilities on the part of SUNOVA unless such other obligations or liabilities are expressly agreed to in writing signed and approved by SUNOVA. SUNOVA shall have no responsibility or liability whatsoever for damage or injury to persons or property, or for other loss or injury resulting from any cause whatsoever arising out of or related to the MODULES, including, without limitation, any defects in the MODULE, or from usage or installation. Under no circumstances shall SUNOVA be liable for incidental, consequential or special damages, howsoever caused. Loss of usage, loss of profits, loss of production, and loss of revenues is specifically and without limitation excluded. SUNOVA’s aggregate liability, if any, in damages or otherwise, shall not exceed the invoice value as paid by the CUSTOMER, for the single unit of MODULE.
Obtaining Warranty Performance
- If the CUSTOMER has a justified claim covered by this “Limited Warranties for PV Modules”, an immediate notification directly to SUNOVA shall be filed by mailing a registered letter in writing to the address of listed hereunder, or, sending an email letter to the email account of SUNOVA listed hereunder. Together with the notification, the CUSTOMER should enclose the evidence of the claim with the corresponding serial number of the MODULE(s) and the date on which the MODULE(s) have been purchased.
- The return of any PV-modules will not be accepted unless prior written authorization has been given by SUNOVA.
- In connection with both the “Limited Product Warranties” and “Limited Peak Power Warranties”, SUNOVA shall reimburse CUSTOMER for reasonable, customary and documented transportation charges by sea freight for both the return of the MODULES and reshipment of any repaired or replaced MODULES, only if this cost is authorized by SUNOVA customer service department.
Severability
If a part, provision or clause of this “Limited Warranty for PV Modules” , or the application thereof to any person or circumstance, is held invalid, void or unenforceable, such holding shall not affect and shall leave all other parts, provisions, clauses or applications of this “Limited Warranty for PV Modules”, and to this end such other parts, provisions, clauses or applications of this “Limited Warranty for PV Modules” shall be treated as severable.
Disputes
- In case of any discrepancy in a warranty-claim, a first-class international test-institute such as Fraunhofer ISE, TÜV Rheinland, TÜV SÜD or ASU Arizona State University shall be involved to judge the claim finally. AlI fees and expenses shall be borne by the losing party, unless otherwise awarded. The final explanation right belongs to SUNOVA.
- YOU MAY HAVE SPECIFIC LEGAL RIGHTS OUTSIDE THIS WARRANTY, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. THIS LIMITED WARRANTY DOES NOT AFFECT ANY ADDITIONAL RIGHTS YOU HAVE UNDER LAWS IN YOUR JURISDICTION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS OR EXCLUSIONS IN THIS LIMITED WARRANTY STATEMENT MAY NOT APPLY TO YOU.
Various
The repair or replacement of the MODULES or the supply of additional MODULES, does not cause the beginning of new warranty terms, nor shall the original terms of this “Limited Warranty for PV-Modules” be extended. Any replaced MODULES shall become the property of SUNOVA made for their disposal. SUNOVA has the rights to deliver another type (different in size, color, shape and/or power) in case SUNOVA discontinued producing the replaced MODULES at the time of the claim.
Warranty Transfer
This warranty is transferable when the product remains installed in its original location at the warranty registration.
Force Majeure
SUNOVA shall not be responsible or liable in any way to the customer or any third-party arising from any non-performance or delay in performance of any terms and conditions of sale, including this “Limited Warranty for PV Modules”, due to acts God, war, riots, strikes, warlike conditions, plague or other epidemics, fire, flood, or any other similar cause or circumstance beyond the reasonable control of such SUNOVA. In such cases, performance by SUNOVA of this Limited Warranty shall be suspended without liability for the period of delay reasonably attributable to such causes.
Validity
Any subsequent sale of the Products from a country where Sunova Solar was first marketed to another country without the consent of Sunova Solar (“Prohibition of Parallel Import”). But the Prohibition of Parallel Import does not apply to the sales within the European Union (“EU”), where the sale of Products from one EU country to another does not require the consent of Sunova Solar. However, the consent of Sunova Solar must be obtained for the sale of Products from outside the EU to an EU country or from an EU country to outside the EU.
Contact
Please contact SUNOVA customer service department if you have any problem with
the product, quality or performance.. At the time of filing the claim, please
ensure that the applicant is the owner of the warranty right for the
Productsor has a valid authorization document issued by the owner of the
warranty right for the Products. It is the responsibility of the owner of the
warranty right or its authorized representative to cooperate with SUNOVA Solar
for signing the Warranty Solution Agreement. The notice of claim shall specify
the claim along with written proof, including without limitation, for the
purchase of the Products (eg. purchasing invoices indicating purchase date,
products, serial numbers, etc.) and for the defect or malfunction of the
Products (eg. Materials related to transport, storage, installation and
operation, etc.). The contact customer support center for the regions are:
Australian Customer Support Michael Li
Tel : 03 9981 6666
Mail ： [email protected]
Address : 79 Indian Dr, Keysborough, VIC 3173
ABN ：73 634 791 003
Web ：www.sunovagroup.com.au
Europe Customer Support
Mail : [email protected]
The installation and operation of photovoltaic modules requires professional
skills and should only be performed by qualified professionals. Please read
the safety and installation instructions before using and operating the
Products.
STC[1] “Peak Power at STC” is the power in Watt peak that a PV-module
generates in its Maximum Power Point. “STC” is as follows:
- light spectrum of AM 1.5;
- an irradiation of 1000 W per m2;
- a cell temperature of 25 degree centigrade at right angle irradiation. The measurements are carried out in accordance with IEC 61215 as tested at the connectors or junction box terminals-as applicable-per calibration and testing standards of SUNOVA valid at the date of manufacture of the PV-modules.
This warranty is provided in addition to other rights and remedies held by a consumer at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement of refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Sunova Solar Technology Co., Ltd
Add : H building, Standard Plant Phase II, Runzhou Road, Huishan
District, Wuxi City, Jiangsu Province,P.R.China,214000
E-mail : [email protected]
Tel : +86 510 8595 9369
SUNOVA GROUP (AUS) PTY LTD
Add : 79 Indian Drive,Keysborough 3173
Web ： www.sunovagroup.com.au
ABN ： 73 634 791 003
E-mail: [email protected]
Tel： 03-9981 6666
Web : www.sunova-solar.com