Zebra Technologies CRD-TC2X-1SNWS-01 Connect Cradle User Guide
- June 13, 2024
- Zebra Technologies
Table of Contents
Zebra Technologies CRD-TC2X-1SNWS-01 Connect Cradle
Product Information: Workstation Connect
This user manual provides information on using Zebra Workstation Connect. The manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (Zebra Technologies). It is intended for the information and use of parties operating and maintaining the equipment described herein. The manual covers compatible configurations and provides details on the included components.
Configurations
The guide covers the following compatible configurations:
| Configuration | Description |
|---|---|
| CRD-EC5X-1SWS-01 | Workstation Docking Cradle Kit with Standard Cup, HDMI, |
Ethernet, and multiple USB Ports.
CRD-TC2X-1SNWS-01| The TC21, TC26, TC21-HC, TC26-HC Connect Cradle
(Workstation)
connects a mobile computer to an external monitor and multiple
peripherals, including HDMI, Ethernet, USB-A (4), and a 3.5mm
headset jack.
CRD-TC5X-1SWS-01| Workstation Docking Cradle Kit with Standard Cup, HDMI,
Ethernet, and multiple USB Ports.
CRD-NTC5X-1SNWS-01| The TC53, TC58 Connect Cradle (Workstation) connects a
mobile
computer to an external monitor and multiple peripherals, including
HDMI, Ethernet, and USB-A (4).
The included components and device compatibility for each configuration are specified in the manual.
Product Usage Instructions
To use the Workstation Connect, follow the instructions below:
- Choose the compatible configuration based on your mobile computer model.
- If applicable, purchase the country-specific AC line cords separately.
- Unpack the docking cradle kit or connect cradle kit.
- Connect the docking cradle or connect cradle to an external monitor using the provided HDMI port.
- Connect the docking cradle or connect cradle to the network using the provided Ethernet port.
- If required, connect additional peripherals such as USB devices or a headset to the docking cradle or connect cradle.
- For TC53, TC58 Connect Cradle (Workstation), ensure that a country-specific grounded AC Line Cord is connected separately.
- Place your mobile computer in the docking cradle or connect it to the connect cradle.
- Your mobile computer is now connected to an external monitor and multiple peripherals for enhanced functionality.
For further information and troubleshooting, please refer to the manual sections “Troubleshooting” and “About This Guide”.
Workstation Connect
User Guide
MN-004208-08EN Rev A
Copyright
2023/04/27
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies
Corporation, registered in many jurisdictions worldwide. All other trademarks
are the property of their respective owners. ©2023 Zebra Technologies
Corporation and/or its affiliates. All rights reserved.
Information in this document is subject to change without notice. The software
described in this document is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance
with the terms of those agreements.
For further information regarding legal and proprietary statements, please go
to:
SOFTWARE: zebra.com/linkoslegal. COPYRIGHTS:
zebra.com/copyright. PATENTS:
ip.zebra.com. WARRANTY:
zebra.com/warranty. END USER LICENSE AGREEMENT:
zebra.com/eula.
Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation
and its subsidiaries (“Zebra Technologies”). It is intended solely for the
information and use of parties operating and maintaining the equipment
described herein. Such proprietary information may not be used, reproduced, or
disclosed to any other parties for any other purpose without the express,
written permission of Zebra Technologies.
Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All
specifications and designs are subject to change without notice.
Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering
specifications and manuals are correct; however, errors do occur. Zebra
Technologies reserves the right to correct any such errors and disclaims
liability resulting therefrom.
Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation,
production, or delivery of the accompanying product (including hardware and
software) be liable for any damages whatsoever (including, without limitation,
consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the
results of use of, or inability to use such product, even if Zebra
Technologies has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to
you.
About This Guide
This guide provides information on using Zebra Workstation Connect.
Configurations
This guide covers the following configurations:
Table 1 Compatible Configurations
Configuration
Description
CRD-EC5X-1SWS-01
Workstation Docking Cradle Kit with Standard Cup, HDMI, Ethernet, and multiple
USB Ports.
Included in the kit:
· Cradle (for example, CRDEC5X-1SWS-02)
· Power Supply (for example, PWRBGA12V50W0WW)
· DC Cable (for example, CBLDC-388A1-01)
Country-specific AC line cords are sold separately.
Device Compatibility EC50 and EC55 Mobile Computers
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About This Guide
Table 1 Compatible Configurations (Continued)
Configuration
Description
CRD-TC2X-1SNWS-01
The TC21, TC26, TC21-HC, TC26-HC Connect Cradle (Workstation) connects a
mobile computer to an external monitor and multiple peripherals, including
HDMI, Ethernet, USB-A (4), and a 3.5mm headset jack.
Included in the kit:
· Cradle (for example, CRDTC2X-1SNWS-01)
· Power Supply (for example, PWRBGA12V50W0WW)
· DC Cable (for example, CBL-DC388A2-01)
Country-specific AC line cords are sold separately.
CRD-TC5X-1SWS-01
Workstation Docking Cradle Kit with Standard Cup, HDMI, Ethernet, and multiple
USB Ports.
Included in the kit:
· Cradle (for example, (CRDTC5X-1SWS1-01)
· Power Supply (for example, PWRBGA12V50W0WW)
· DC Cable (for example, CBLDC-388A1-01)
Country-specific AC line cords are sold separately.
CRD-NTC5X-1SNWS-01
The TC53, TC58 Connect Cradle (Workstation) connects a mobile computer to an
external monitor and multiple peripherals, including HDMI, Ethernet, and USB-A
(4)
Included in the kit:
· Cradle (for example, CRDNTC5X-1SNWS-01)
· Power Supply (for example, PWRBGA12V50W0WW)
· DC Line Cord (for example, CBL-DC388A2-01)
Country-specific grounded AC Line Cord sold separately.
Device Compatibility TC21, TC26, TC21-HC, and TC26-HC Mobile Computers
TC52, TC52x, TC57, TC57x, TC52ax, TC52xHC and TC52ax-HC Mobile Computers
TC53 and TC58 Mobile Computers
6
About This Guide
Table 1 Compatible Configurations (Continued)
Configuration
Description
CRD-NTC7X-1SNWS-01
The TC73/TC78 Connect Cradle (Workstation) connects a mobile computer to an
external monitor and multiple peripherals, including HDMI, Ethernet, and USB-A
(4).
Included in the kit:
· Cradle (for example, CRDNTC7X-1SNWS-01)
· Power Supply (for example, PWRBGA12V50W0WW
· DC Line Cord (for example, CBL-DC388A2-01)
Country-specific AC line cords are sold separately.
CRD-ET4X-1SNWS-01
The ET40, ET45, ET40-HC, ET45-HC Connect Cradle (Workstation) connects a 10″
or 8″ Tablet to an external monitor and multiple peripherals, including HDMI,
Ethernet, USB-A (x4), and a 3.5mm headset jack.
Included in the kit:
· Cradle (for example, CRDET4X-1SNWS-01)
· Power Supply (for example, PWRBGA12V50W0WW
· DC Line Cord (CBL-DC- 388A2-01))
Country-specific grounded AC Line Cord sold separately.
Device Compatibility TC73 and TC78 Mobile Computers
ET40, ET45, ET40-HC, ET45-HC Tablets
7
About This Guide
Table 1 Compatible Configurations (Continued)
Configuration
Description
CRD-ET5X-1SWS-01
Workstation Docking Cradle Kit with Standard Cup, HDMI, Ethernet, and multiple
USB Ports.
Included in the kit:
· Cradle with Rugged I/O Adaptor (for example, CRD-ET5X-1SCOM2R)
· Cradle (for example, CRDET5X-1SCOM1)
· Power Supply (for example, PWRBGA12V50W0WW)
· DC Cable (for example, CBLDC-388A1-01)
Country-specific AC line cords are sold separately.
CRD-L10A-XVEHCOMS21-01
The L10 tablet comes with a Lithium-ion battery and a power supply.
Device Compatibility ET51 and ET56 Mobile Computers
L10 Tablets
NOTE: A Mobility DNA Enterprise license is required to use Zebra Workstation Connect on Zebra Professional-series devices.
Revision History
Changes to the original guide are listed below:
Revision
Date
Description
-08 Rev A
4/23
-07 Rev A
12/22
-06 Rev A
8/22
Feature updates in this version include: · Create Intent Shortcuts · Immersive
Mode
Feature updates in this version include: · Open Shortcuts with Chrome ·
Secondary Lock Screen
Feature updates in this version include: · Shortcut Folder Grouping · Reset
ZWC Configurations · Customization of Shortcut Icons
Zebra Workstation Connect Version 1.7
1.6
1.5
8
About This Guide
Revision
Date
-05 Rev A
5/22
-04 Rev A
3/22
-03 Rev A
12/21
-02 Rev A
10/21
Description
· Ctrl + and Ctrl – to Zoom in or out while using Chrome
· Lock UI Feedback · Troubleshooting
Zebra Workstation Connect Version
Feature updates in this version
1.4
include:
· Kiosk Mode
· Disable Freeform Windows
· Expanded SIP behavior
· Application notifications
· ALT + Tab shortcut to cycle through certain foreground applications on the mobile device
Feature updates in this version
1.3
include:
· Alt + F4 keyboard shortcut support
· Application shortcut groups
· Copy screen capture to clipboard
Feature updates in this version
1.2
include:
· Relaunch and reset
· Keyboard commands
· Screen capture
· Creating a shortcut for a website or file
· Audio Path Routing best practices
Feature updates in this version
1.1
include:
· Advanced application permissions on the desktop home screen.
· Enable or disable the All Apps button on the desktop taskbar.
9
About This Guide
Revision
Date
-01 Rev A
8/21
Description
· Enable or disable mobile device running applications icons on the desktop
taskbar.
· Access to device settings from the taskbar status icons.
· Soft Input Panel (SIP) taskbar icon.
· Configuration of the external keyboard layout.
· DS9308 USB scanner support (ET56 Only)
Zebra Workstation Connect Version
Initial Release
1.0
Supported Peripherals
Peripherals supported by the Zebra Workstation Cradle include: · External
touch and non-touch HDMI monitor. · USB-A Keyboard · USB-A Mouse · USB-A
Headsets and Headphones · Zebra External Scanners (connected via USB-A):
· DS9308, DS9908, DS8108, DS4608, DS2208, DS2278, DS3678-SR, DS3608-SR,
DS9308-SR, and MP7000 (scanning only for Zebra USB scanners).
NOTE: For ET5X tablets, headsets can be connected via the USB-C port on the
tablet. USB-A headsets or headphones connected to the USB-A ports of the
communication cradle are not supported.
Icon Conventions
The documentation set is designed to give the reader more visual clues. The
following visual indicators are used throughout the documentation set.
NOTE: The text here indicates information that is supplemental for the user to
know and that is not required to complete a task.
IMPORTANT: The text here indicates information that is important for the user
to know.
CAUTION: If the precaution is not heeded, the user could receive a minor or
moderate injury.
WARNING: If danger is not avoided, the user CAN be seriously injured or
killed.
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About This Guide
DANGER: If danger is not avoided, the user WILL be seriously injured or
killed.
Notational Conventions
The following conventions are used in this document: · Bold text is used to
highlight the following:
· Dialog box, window, and screen names · Dropdown list and list box names ·
Checkbox and radio button names · Icons on a screen · Key names on a keypad ·
Button names on a screen · Bullets (·) indicate: · Action items · List of
alternatives · Lists of required steps that are not necessarily sequential. ·
Sequential lists (for example, those that describe step-by-step procedures)
appear as numbered lists.
Service Information
If you have a problem with your equipment, contact Zebra Global Customer
Support for your region. Contact information is available at:
zebra.com/support. When contacting support, please have the following
information available: · Serial number of the unit · Model number or product
name · Software type and version number Zebra responds to calls by email,
telephone, or fax within the time limits set forth in support agreements. If
your problem cannot be solved by Zebra Customer Support, you may need to
return your equipment for servicing and will be given specific directions.
Zebra is not responsible for any damages incurred during shipment if the
approved shipping container is not used. Shipping the units improperly can
possibly void the warranty. If you purchased your Zebra business product from
a Zebra business partner, contact that business partner for support.
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Zebra Workstation Connect Features
Zebra Workstation Connect Features
Application Overview
Workstation Connect provides interface options on a desktop home screen
presented on an external monitor that allows users to carry out various tasks,
including creating shortcuts, changing the wallpaper of the desktop home
screen, interacting with running applications, controlling audio output, and
managing application notifications.
1
All Applications
2
Status Icons
3
Notification Icon
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Zebra Workstation Connect Features
Supported Keyboard Commands
Workstation Connect supports keyboard shortcuts when using an external keyboard to carry out specific tasks when enabled by the administrator configuration.
Table 2 Workstation Connect Supported Keyboard Shortcuts
Command
Action
Print Screen
Initiates screen capture of the secondary display contents only. A screen capture of the primary display contents can also be captured using a separate mechanism invoked from the device UI. Refer to the User Guide for additional information about the device being used with Workstation Connect.
Windows + L
Suspends the mobile device, causing both the primary and secondary displays to be shut off. When the device is active, it may or may not be locked depending on the lock settings configured by the administrator.
Ctrl + and Ctrl –
Zooms in or out while using Chrome.
Spacebar (twice)
Wakes up the device from suspend mode and automatically presents the lock screen to enter the PIN or password without touching the device, mouse, or monitor touch panel.
Esc
Acts as a Back button on the desktop screen for an
application in focus mode.
Launching Applications
When an application launches on the desktop home screen for the first time, it
displays on an independent and resizable window.
The top icons on the right side of the window allow the user to view the
application in full screen or close the application. Clicking/tapping and
dragging any of the side or bottom edges of the application window resizes the
window.
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Zebra Workstation Connect Features
If you are viewing the application using Chrome, the three dots on the top
right side of the browser window open a menu that presents the Desktop Site
option. This option displays the web page or web-based application with a
desktop UI, causing Chrome to identify itself as a desktop client instead of a
mobile client. As a result, the browser produces a different result only if
the web page or web-based application defines additional page content or
layout for mobile and desktop clients.
14
Zebra Workstation Connect Features
Using the All Applications Button
The following displays on the external monitor when the mobile computer is
docked in the Zebra Workstation Cradle. Users can view the taskbar at the
bottom of the screen with the All Applications button on the left.
1
All Applications Button
The All Applications button allows the user to access all the available applications on the device for use on the external monitor. Once an application icon is clicked (a single mouse click or a single tap if using a touch monitor), the application launches on the desktop. An application icon appears on the taskbar to indicate that the application is running on the desktop home screen. If the administrator configures advanced application permissions, only applications that are permitted to launch on the desktop home screen display on the All Applications panel. Click or tap the All Applications button to dismiss the All Applications panel if it is currently displayed.
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Zebra Workstation Connect Features
When the administrator disables the All Applications button, the icon is disabled, as shown in the image below.
1
Disabled All Applications Button
16
Zebra Workstation Connect Features
Creating Chrome Shortcuts
If Chrome is installed on the device, select the radio button to always open
the website with Chrome as the currently active tab. If this option is not
selected, close browser tabs not in use. NOTE: When adding a website address,
provide the protocol specification in lowercase (for example, http:/ or
https://). The website shortcut does not function properly if the protocol is
provided in upper case.
NOTE: Shortcuts are saved in /enterprise/usr/zwc/ after they are exported.
Using Applications on the External Monitor
When an application runs on the desktop home screen, an associated icon is on
the taskbar for that application. Any application running on the desktop is in
one of three states at any given time: · Minimized (not showing) · Maximized
(showing at maximum window size) · Restored (showing at selected size)
Clicking the application icon on the taskbar toggles between showing (either
maximized or restored, depending on its last state) and not showing. Clicking
on an application icon that is currently showing minimizes the application.
When the application is minimized, an additional click (or tap) on the taskbar
icon of the same application is required to return the application to its
prior window size on the desktop home screen.
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Zebra Workstation Connect Features
1
Desktop Applications
2
Mobile Applications
A vertical line separates desktop and mobile application icons on the taskbar. Desktop applications display on the left side of the line, and mobile applications are on the right side with a blue mobile badge on the application icon.
1
Blue Mobile Badge
A right-click using the mouse (or a tap and hold if using a touch monitor) on any taskbar icon brings up a menu for the corresponding application. The menu options can be used to relaunch and reset an application, move it to the mobile device screen or the external monitor, or close the application if the administrator has configured advanced application permissions. Only applications that are permitted to
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Zebra Workstation Connect Features
move between the mobile computer screen and the desktop home screen display
this option as enabled on the home screen menu from the taskbar icon. If the
administrator disables the user’s ability to view mobile application icons on
the desktop taskbar. In that case, these icons are not visible on the right
side of the taskbar. This prevents the user from moving applications from the
mobile device screen to the desktop home screen from the taskbar, closing an
application running on the mobile device screen, and resetting the application
window size on the mobile device screen.
Relaunching and Resetting Applications
To relaunch or reset an application, right-click on the application icon on
the taskbar to access its context menu. When this option is selected, the
currently running application closes and reopens in its default size and
position. All application data left unsaved before selecting the Relaunch and
Reset option is lost.
NOTE: If the administrator has disabled the ability to resize applications,
each application window is opened in full screen and remains in that state
until it is minimized or closed. Windows are not resizable if free-form window
functionality is disabled.
Lock Screen Notification
When the device is docked and locked, the external monitor displays a message
on the lock screen directing the user to unlock the device.
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Zebra Workstation Connect Features
Depending on the administrator configuration, you might be prompted to enter a
pin or password to unlock the device.
20
Zebra Workstation Connect Features
Application Notifications
When an application running on the desktop generates a notification, a solid
red dot displays on top of the taskbar icon for the application.
Using Immersive Mode
Depending on the managed configuration, Immersive Mode displays specific
applications in full screen and hides certain UI elements as configured by the
administrator. While in Immersive Mode, the ALT+F4 keyboard shortcut closes
the focused application, and the taskbar becomes visible. NOTE: All
applications do not support immersive Mode, and some applications enter and
exit Immersive Mode differently. To use Immersive Mode, open an application
and observe the window resize options.
21
Zebra Workstation Connect Features
Click or tap the expand option to use the application in Immersive Mode.
Kiosk Behavior
For use cases that necessitate Workstation Connect operating as a kiosk that
runs a non-transactional application, such as a loyalty reward program,
specific application components can be disabled to meet this requirement. In
this state, UI elements such as freeform windows, application shortcuts, or
toolbar
22
Zebra Workstation Connect Features
icons are disabled to allow a steady-state application or sleep screen to run
without interaction with the desktop experience.
NOTE: The PrintScreen keyboard shortcut can capture a screenshot; however, no
toast notification displays.
NOTE: When applications run with this specific behavior, users can still bring
up the contextual menu by right-clicking the desktop shortcuts or the
applications running on the taskbar. For additional information, refer to the
Workstation Connect Administrator’s Guide.
Using the Navigation Buttons
The Back and Home navigation buttons are located on the left side of the
taskbar. The Home button brings the desktop home screen to the foreground,
which minimizes all applications currently running on the desktop that are not
minimized. Click the icon on the taskbar to restore the application to its
previous state. Relaunching an application running in a minimized state on the
desktop also restores the application. The behavior of the Back button is
specific to the application in use, located on the title bar of an application
running on the desktop. It behaves similarly to the taskbar Back button and
the escape shortcut key. For additional information on the contextual behavior
of the Back button, refer to /techdocs.zebra.com/zwc/ usage/.
1
Back
2
Home
23
Zebra Workstation Connect Features
Using the Desktop Home Screen Menu
NOTE: The settings on your screen may have been set by the administrator.
Depending on the configuration, you may not have the option to change the
settings. If you do have the ability to configure settings, they remain in
place if the administrator has not set any a configuration. Right-clicking
anywhere on the desktop home screen (or a long press if using a mobile
computer) presents a home screen menu that allows: · Adding an application,
website, file, or intent shortcut to the home screen for quick access. ·
Exporting all shortcuts. · Removing all shortcuts. · Sorting shortcuts by
alphabetical order or by the date the shortcut was added. · Setting or
modifying the wallpaper. · Configuring Display Settings. · Suspending and
locking the device.
Adding a Shortcut for an Application, Website, or File
Workstation Connect allows users to add a shortcut for an application,
website, or file using the home screen menu.
24
Zebra Workstation Connect Features
1. To add a shortcut to the desktop, select Add a shortcut from the home
screen menu, select the application to be added to the desktop.
2. Once an application is selected, a shortcut displays on the desktop home
screen. If the administrator has configured advanced application permissions,
only applications permitted to become shortcuts by the administrator are
displayed as candidates.
25
Zebra Workstation Connect Features
3. Click Browse File and navigate to a file to create a shortcut. When adding
a shortcut to a media file, the media file must be physically located at any
of the following paths. · Internal SD card – any location (storage/emulated/0
root, documents, download, pictures, DCIM) · /enterprise/usr ·
data/tmp/public To add a shortcut to a non-media file, the non-media file
should be physically located at any of the following paths: · /enterprise/usr
· data/tmp/public
To create a new shortcut for a website, enter its address and shortcut name in
the associated form fields. Next, a web shortcut opens in the current default
browser. Depending on how many browsers are installed on the device,
Workstation Connect presents the following options: · If only one browser is
present, the web shortcut opens in that browser. · If multiple browsers are
installed, and one is set to be the default, the web shortcut opens in the
default
browser. · If multiple browsers are installed, and none are set to be the
default, the device user is prompted to
choose the browser to open the web shortcut.
Creating Chrome Shortcuts
If Chrome is installed on the device, select the radio button to always open
the website with Chrome as the currently active tab. If this option is not
selected, close browser tabs not in use.
26
Zebra Workstation Connect Features
NOTE: When adding a website address, provide the protocol specification in
lowercase (for example, http:/ or https://). The website shortcut does not
function properly if the protocol is provided in upper case.
NOTE: Shortcuts are saved in /enterprise/usr/zwc/ after they are exported.
Creating Intent Shortcuts
. Intents allow administrators to employ actions supported by Android that
enable intra-and inter-application communications. Intents are used to play
media, take screenshots, call, or email. Create an intent shortcut icon on the
desktop that can be deployed similarly to an application shortcut.to directly
deploy an action. Create an Intent shortcut by selecting Create a Shortcut
from the context menu.
27
Zebra Workstation Connect Features
Next, provide an Intent Descriptor, a Shortcut Name, and select a shortcut
image by clicking Browse Image.
Once the form fields are complete, click Add Shortcut and observe the new
intent shortcut on the desktop home screen.
28
Zebra Workstation Connect Features
NOTE: It is recommended to validate the intent address while creating the
intent shortcut by using the Feedback Channel and observing the results of
pushing a new configuration with the intent shortcut.
Customizing Shortcuts
Zebra Workstation Connect allows users to assign an image file as the shortcut
icon for a specific application. NOTE: Images must be less than or equal to
512 x 512 pixels. Supported file formats include jpg, png, and webp. If the
selected image file does not meet the criteria above, the custom image does
not set as the shortcut icon.
29
Zebra Workstation Connect Features
1. To create a custom icon, select the shortcut type and application. 2.
Click the Browse Image button to launch the file explorer.
30
Zebra Workstation Connect Features
3. Navigate to the image file to be utilized as the shortcut icon.
4. Click Add Shortcut and observe the new icon shortcut on the desktop home
screen.
Creating Shortcut Groups
Create a group of application shortcuts by selecting an existing shortcut icon
and dragging the icon onto another application shortcut icon to create a
folder. When creating folders, consider creating shortcut
31
Zebra Workstation Connect Features
groups based on a common use case, such as productivity tools or communication
applications. Shortcuts cannot be dragged from a group onto another icon to
create a new group, and multiple shortcuts cannot be selected and dragged
simultaneously to create a new group. The shortcut group is not visible if the
administrator disables shortcuts within a group. If only some of the
applications are disabled, the folder is visible, but the user cannot see the
applications that are disabled.
NOTE: The device operator cannot drag a shortcut from a group onto another
icon to create a new group.
32
Zebra Workstation Connect Features
Next, name the shortcut group.
NOTE: Sub-groups (groups within groups) are not supported. Application
shortcuts are accessed from inside the Group Window. To dissolve a group, drag
the shortcuts out of the folder and onto the desktop until only one
application is in the folder. In this case, the folder is dismissed
automatically because the minimum number of shortcuts inside a folder is two
if the administrator disables no hidden applications. The icons can then be
deleted individually from the desktop if necessary. The shortcut group
dissolves when the second to last application shortcut is removed from the
sub-group. Both shortcuts move to the desktop based on the order specified in
the administrator configuration. If the user drags a shortcut onto the desktop
where that same icon is already present, two shortcut icons display on the
desktop. When one or more application shortcuts in a group are disabled, the
icons for the disabled applications are not shown. The group is visible
because it exists and is non-empty, although it appears empty or has only one
visible icon.
Moving Shortcuts Between Groups
Zebra Workstation Connect allows users to drag a shortcut directly from one
folder to another by clicking on a shortcut group. Drag the shortcut from the
open window to any group in the dialog box window. NOTE: The view of the
application shortcuts becomes scrollable when there are more than ten
applications in a shortcut group.
33
Zebra Workstation Connect Features
Exporting All Shortcuts
To define the same set of shortcuts across multiple devices, export the
defined set of shortcuts. The exported set of shortcuts can then be deployed
across multiple devices. The same process is used to define and export
multiple groups of shortcuts, such as to define different sets of shortcuts on
various collections of devices. However, only one set of exported shortcuts
can be deployed to a device at any given time since deploying an exported set
of shortcuts to a device replaces the shortcuts previously defined on that
device. Select Export All Shortcuts from the desktop home screen menu to
download a .csv file of the names of the shortcuts currently defined on the
home screen. NOTE: Shortcuts are saved in /enterprise/usr/zwc/.
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Zebra Workstation Connect Features
Removing Shortcuts
Select Remove All Shortcuts from the desktop home screen menu to remove all
currently defined shortcuts from the desktop home screen.
When the administrator disables all shortcuts, there are no shortcuts on the
desktop home screen. 35
Zebra Workstation Connect Features
Configuring Display Settings
Configure the Monitor Resolution and Content Size by right-clicking on the
desktop home screen to access the context menu. 1. Select Display Settings
from the context menu.
36
Zebra Workstation Connect Features
2. On the Display Settings screen, use the sliders to alter the resolution on
the external monitor or content size. a. Moving the top Monitor Resolution
slider changes the total number of pixels displayed on the secondary monitor.
Changing the size of the content is based on the number of pixels and the
physical space in which they are displayed. b. c. Moving the bottom Content
Size slider impacts the number of pixels used when rendering certain content
drawn using a variable number of pixels.
NOTE: While the resolution and content can be changed during an individual
session, this setting can revert to the administrator-configured settings upon
docking or undocking the device. When configuring Display Settings it is
helpful to adjust the bottom slider first and observe the content size to
determine its readability. Next, adjust the top slider, confirm the change,
and finalize the bottom slider settings.
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Zebra Workstation Connect Features
Changing the Wallpaper
To change the home screen wallpaper, select Set Wallpaper from the desktop
home screen menu and navigate to the image gallery or any image folder
available on the device. This action does not impact the home screen of the
mobile device.
Suspend and Lock the Device
When Suspend and lock the device is selected from the desktop home screen
menu, the mobile device enters suspend mode. In suspend mode, both the device
and the desktop screen on the external monitor are off. Press the spacebar
twice to wake the device and enter the PIN or password (if applicable) to use
the mobile computer.
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Zebra Workstation Connect Features
NOTE: Depending on the lock screen configuration, the unlocking action
required to wake the device from a suspended state differs. Possible settings
are PIN, password, or disabled (no security).
Docking and Undocking Behavior
When docking a device into the Zebra Workstation Cradle, application behavior
depends upon the configuration deployed by the administrator. This behavior is
observable when the administrator configures running mobile applications to
display on the taskbar. In the section below, all the applications shown on
the taskbar ran on the device before docking. This behavior can be overridden
by re-configuring the settings using Administrator Managed Configurations.
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Zebra Workstation Connect Features
The default behavior of applications while undocking is that an application
running on the desktop of the external monitor transitions to the mobile
device and runs in the background. This behavior is overridden by re-
configuring the settings using Administrator Managed Configurations. In the
figure below, the Chrome application transitions from the desktop home screen
to the mobile device screen and runs in the background when the device is
undocked. Applications running in the background on the mobile device can be
viewed and restored from the Recents Panel on the mobile device.
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Zebra Workstation Connect Features
Using the Notification Panel
The notification icon is located on the far right of the taskbar and displays
a red notification badge on the icon if there are any active notifications.
1
Notification Icon
The notification panel displays all active notifications for mobile and
desktop applications. Open a specific
notification by clicking on the notification to expand the panel or click the
Dismiss button to remove the notification from the panel.
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Zebra Workstation Connect Features
1
Notification Panel
NOTE: If the administrator configures advanced application permissions, only
applications permitted to launch from the notification panel are opened when
the notification is clicked a
second time after the notification is expanded.
Using Status Icons
Status icons are displayed on the right section of the taskbar and provide
additional information when the user hovers over an icon. When a user hovers
over a specific status icon, its status displays as hover text. When the user
clicks on a specific status icon, its corresponding settings fragment
displays.
The default icons are:
· Battery – displays the device battery life and statistics, including the
last full charge on its associated settings fragment.
· Wi-Fi – displays the current networks available to the device on its
associated settings fragment.
· Bluetooth – displays its connection state, the number of currently connected
devices, and allows users to pair a new device-associated settings fragment.
· Volume Control – displays media volume, media output, call volume, and
notification volume associated settings fragment.
· Soft Input Panel (SIP) – enabled when a user clicks into a form field
without a keyboard connected to the docking station.
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Zebra Workstation Connect Features
NOTE: Settings icons do not display on the taskbar when the administrator
disables them. 43
Zebra Workstation Connect Features
Battery Status Settings
When the battery icon is clicked or tapped, the battery settings fragment
displays on the desktop home screen. Users can view the current charge state
and the last time the battery was fully charged.
NOTE: If the administrator has configured advanced application permissions to
restrict access to the settings fragment from the taskbar icons, the battery
settings fragment does not display if a user clicks or taps the battery icon.
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Zebra Workstation Connect Features
Wi-Fi Settings
View the currently available connections and Wi-Fi preferences for the device
by accessing the Wi-Fi settings. The Wi-Fi settings fragment displays on the
desktop home screen when the Wi-Fi icon is clicked or tapped.
NOTE: If the administrator has configured advanced application permissions and
restricted access to the settings fragment from the taskbar icons, the Wi-Fi
settings fragment does not display if a user clicks on the Wi-Fi icon.
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Zebra Workstation Connect Features
Bluetooth Settings
When the Bluetooth icon is clicked or tapped, the Bluetooth settings fragment
displays on the desktop home screen. Users can pair with a new device or view
the current connection preferences for the device.
NOTE: If the administrator has configured advanced application permissions and
restricted access to the settings fragment from the taskbar icons, the
Bluetooth settings fragment does not display when a user clicks on the
Bluetooth icon.
Using the Audio Settings Icon
The audio control panel is located on the left side of the status icon area.
When the audio settings icon is clicked or tapped, the following options are
available: · Control the sliders to adjust the current volume of all available
audio streams. · Display the audio output path currently selected for media
streams. · Display all of the alternative audio output paths available for
media streams. · Select a new audio output path to replace the current path
selected for media steam. · Done dismisses the volume control menu. · See more
accesses Sound and Vibration in Settings.
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Zebra Workstation Connect Features
1
Audio Settings
Best Available Audio Output Paths
Suppose there are specific audio paths that the administrator does not intend
to use. In that case, configure the best audio path to ensure that specific
paths are unavailable to the user. Selecting a specific audio path can reduce
frustration for users that might have to override an incorrect choice over and
over.
The user can change the audio path from the Desktop Audio Panel. However, the
user’s choice may be overridden upon a dock or undock event, depending upon
the administrator’s configuration.
NOTE: Preventing an audio path from being chosen as optimal does not restrict
the user from overriding that path. Instead, it prevents the system from
selecting it automatically.
NOTE: Each time the set of audio devices changes (including docking and
undocking), the best path routing recalibrates and overrides any previous
setting implemented by the user.
Android has a specific methodology for best path routing that is automatically
applied if the administrator does not change the default configuration.
1. Cradle/Dock (USB is unavailable upon docking the device)
a) Headset
b) Headphones/speaker
2. Mobile Device Analog (3.5mm – treaded as a USB headset)
a) Headset
b) Headphones
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Zebra Workstation Connect Features
3. Bluetooth Connected Device a) Headset b) Headphones/speaker
4. Monitor (HDMI is unavailable upon docking) a) Headphones/speaker (USB or
3.5mm) b) Integrated Speaker
5. Mobile Device Headset (Unavailable upon docking) a) Integrated Microphone
b) Integrated Speaker
6. Mobile Device Speakerphone
Soft Input Panel Hover Text
When a user hovers over the SIP icon, hover text is visible that informs the
user that the specified SIP settings are available. NOTE: . The user can also
select a new SIP. However, the SIP configuration resets to the default upon a
dock/undock event.
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Zebra Workstation Connect Features
Screen Capture
When enabled by the administrator, press the print screen button on the
external keyboard or click the Screen Capture on the status tray of the
desktop home screen to initiate a screen capture of the content being
displayed on the external monitor.
When the screen capture is in progress, the screen capture button is disabled.
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Zebra Workstation Connect Features
A toast notification displays when a screen is successfully captured.
After capturing the screen, copy the image to the clipboard by clicking the
Copy to Clipboard toast notification. This screenshot can then be pasted into
any mobile or desktop application that supports pasting from the clipboard,
such as an email or document. NOTE: Screenshots are saved in Folders >
Screenshots and automatically named with timestamp and location.
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Zebra Workstation Connect Features
Screen Dimming
Administrators can configure whether the mobile device screen is dimmed upon
docking. This setting is helpful to protect potentially sensitive data from
being displayed on the device screen when work is being done exclusively on
the external monitor. Users can wake up the device from the dim by pressing
the power button on the device. Upon waking up the device from dim, remains in
this state until the device is undocked and docked again.
Resetting Configurations
Zebra Workstation Connect provides an option to reset the managed
configuration shall be disabled by default. Zebra Workstation Connect supports
configuration by an administrator to enable the UI option to reset the managed
configurations. This feature provides a way for the administrator can demo
different configurations and clear them before setting a final configuration
to deploy to a device ecosystem. NOTE: By default, the Reset to Out-of-Box
State UI option is disabled and hidden from the user. To reset the
configuration of Zebra Workstation Connect, right-click the menu on the all
applications button and select Reset to Out-of-Box State.
NOTE: After selecting the reset option, undock and dock the device to apply
the default configuration to Zebra Workstation Connect. NOTE: The ability to
Reset to Out-of-Box State is disabled for most users. When enabled, this
feature is helpful to clear out prior configurations when developing, testing,
or troubleshooting configurations. Resetting the configuration enables the
following settings:
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Zebra Workstation Connect Features
Table 3 Default Configurations Setting
Resolution Density Orientation Freeform Windows
1920 x 1080 160 dpi Landscape Enabled
Value
NOTE: GMS-restricted applications remain disabled after a reset is performed.
NOTE: Applications that are disabled using MXMF/StageNow remain disabled after
a reset is performed.
NOTE: Existing notifications remain visible after a reset is performed.
Version Support
A device-initiated feature incompatible with the Zebra Workstation Connect
version that you are using might still present the UI. If you attempt to use a
feature that is present in the UI but not supported in the version of the
application that you are using, a dialog box displays informing you that your
version of Workstation Connect does not support the feature you are trying to
use.
Using Remote Control and Screen Share
Workstation Connect supports Remote Control and Screen Sharing to determine
which screen is used to view standard collaboration tools. This feature is
helpful for use cases where the user seeks to share information on the
external monitor with a colleague or customer. Some Remote Control and
collaboration tools may offer an integrated facility to select which screen to
view or control or even the ability to view/ control both screens
simultaneously.
NOTE: Currently, Remote Control does not support right-clicking. To achieve
right-click behavior while using Remote Control, use a long click on the
desktop home screen to access context menus.
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Troubleshooting
Troubleshooting
This section describes potential issues that could arise while using Zebra
Workstation Connect and solutions that could correct the problem, such as
undocking and docking the device or performing a reboot.
Table 4 Troubleshooting
Source
Problem
Device (Workstation Cradle with Mobile Computer or Tablet)
External Monitor not detected.
The display does not change orientation quickly.
Cause The device is powered off when placed in the cradle and then turns on. It takes a little time for the device to recognize the monitor. Device not detecting the monitor.
Peripheral not detected. Bad cable connection.
External Monitor
The external Monitor does not power on.
Bad cable connection.
Solution Remove the device from the cradle and reinsert it. The device will
then detect the monitor. Wait for the screen to re-orientate.
Remove the device from the cradle and reinsert it. Remove the cable and re-
connect. Check the cable connection to the power source or from the
Workstation Cradle (HDMI).
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