SEAGATE ST10000NT001 IronWolf

© 2022 Seagate Technology LLC. All rights reserved.
Publication number: 204502000, Rev. September 2022 Seagate, Seagate Technology and the Spiral logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. PowerChoice and SeaTools are either trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries. The FIPS logo is a certification mark of NIST, which does not imply product endorsement by NIST, the U.S., or Canadian governments. All other trademarks or registered trademarks are the property of their respective owners. No part of this publication may be reproduced in any form without written permission of Seagate Technology LLC. Call 877-PUB-TEK1 (877-782-8351) to request permission. When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual quantities will vary based on various factors, including file size, file format, features, and application software. Actual data rates may vary depending on the operating environment and other factors. The export or re-export of hardware or software containing encryption may be regulated by the U.S. Department of Commerce, Bureau of Industry and Security (for more information, visit www.bis.doc.gov), and controlled for import and use outside of the U.S. Seagate reserves the right to change, without notice, product offerings or specifications.

Introduction

This manual describes the functional, mechanical, and interface specifications for the following: Seagate® IronWolf® Pro Serial ATA model drives:

5xxE Standard models

ST10000NT001| ST4000NT001
ST8000NT001| ST2000NT001
ST6000NT001|

These drives provide the following key features:

• 7200 RPM spindle speed.
• Full-track multiple-sector transfer capability without local processor intervention.
• High instantaneous (burst) data-transfer rates (up to 600MB per second).
• Native Command Queuing with command ordering to increase performance in demanding applications.
• Perpendicular recording technology provides the drives with increased areal density.
• PowerChoice™ for selectable power savings
• SeaTools™ diagnostic software performs a drive self-test that eliminates unnecessary drive returns.
• State-of-the-art cache and on-the-fly error correction algorithms.
• Support for S.M.A.R.T. drive monitoring and reporting.
• Supports latching SATA cables and connectors.
• Tarnish-resistant components help protect the drive from environmental elements, increasing field reliability.
• Worldwide Name (WWN) capability uniquely identifies the drive.

Note
Seagate recommends validating the configuration with the selected HBA/ RAID controller manufacturer to ensure the use of full capacity is supported.

About the Serial ATA interface

The Serial ATA interface provides several advantages over the traditional (parallel) ATA interface. The primary advantages include:

• Easy installation and configuration with true plug-and-play connectivity.
• It is not necessary to set any jumpers or other configuration options.
• Thinner and more flexible cabling for improved enclosure airflow and ease of installation.
• Scalability to higher performance levels.

In addition, Serial ATA makes the transition from parallel ATA easy by providing legacy software support. Serial ATA was designed to allow users to install a Serial ATA host adapter and Serial ATA disk drive in the current system and expect all of the existing applications to work as normal. The Serial ATA interface connects each disk drive in a point-to-point configuration with the Serial ATA host adapter. There is no master/slave relationship with Serial ATA devices like there is with parallel ATA. If two drives are attached on one Serial ATA host adapter, the host operating system views the two devices as if they were both “masters” on two separate ports. This essentially means both drives behave as if they are Device 0 (master) devices.

Note
The host adapter may, optionally, emulate a master/slave environment to host software where two devices on separate Serial ATA ports are represented to host software as Device 0 (master) and Device 1 (slave) accessed at the same set of host bus addresses. A host adapter that emulates a master/ slave environment manages two sets of shadow registers. This is not a typical Serial ATA environment.

The Serial ATA host adapter and drive share the function of emulating parallel ATA device behavior to provide backward compatibility with existing host systems and software. The Command and Control Block registers, PIO and DMA data transfers, resets, and interrupts are all emulated. The Serial ATA host adapter contains a set of registers that shadow the contents of the traditional device registers, referred to as the Shadow Register Block. All Serial ATA devices behave like Device 0 devices. For additional information about how Serial ATA emulates parallel ATA, refer to the “Serial ATA: High- Speed Serialized AT Attachment” specification. The specification can be downloaded from  www.serialata.org.

Drive specifications

• Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate the following drive models.

5xxE Standard models

ST10000NT001| ST4000NT001
ST8000NT001| ST2000NT001
ST6000NT001|

Specification summary tables
The specifications listed in the following tables are for quick reference. For details on specification measurement or definition, see the appropriate section of this manual.
Table 1 Drive specifications summary

Drive specification| ST10000NT001| ST8000NT001| ST6000NT001| ST4000NT001| ST2000NT001
---|---|---|---|---|---
Formatted (512 bytes/sector)#| 10TB| 8TB| 6TB| 4TB| 2TB
Guaranteed sectors| (see Section 2.2 )
Heads| 10| 8| 6| 3
Discs| 5| 4| 3| 2
Bytes per logical sector| 512
Bytes per physical sector| 4096
Recording density, KBPI (Kb/in max)| 2499
Track density, KTPI (tracks/in, 0 skew)| 487
Areal density, (Gb/in2, @ 0 skew mid-disk)| 1215
Spindle speed (RPM)| 7200
Sustained data transfer rate OD (MB/s max)| 263| 255| 250| 226
I/O data-transfer rate (MB/s max)| 600
__

ATA data-transfer modes supported

| PIO modes 0–4 Multiword DMA modes 0–2

Ultra DMA modes 0–6

Cache buffer| 256MB (262,144KB)
Weight: (maximum)| 720g (1.59 lb)| 716g (1.58 lb)| 650g (1.43 lb)| 620g (1.37 lb)
Average latency| 4.16ms
Power-on to ready (sec) (typ/max)| 23/30
Standby to ready (sec) (typ/max)| 23/30
Startup current (typical) 12V (peak)| 1.8A| 2.0A
Voltage tolerance (including noise)| 5V ±5%

12V ±10%

Operating ambient temperature (min °C)| 0°C (Ambient)
Operating temperature (max °C)| 65°C (Drive Reported Temperature) †
Non-Operating temperature| –40° to 70°C (Ambient Temperature, see sections 2.6.1 and 2.11 )
Temperature gradient (°C per hour max)| 20°C (operating) 20°C (nonoperating)
Relative humidity*| 5% to 95% (operating)

5% to 95% (non-operating)

Relative humidity gradient| 20% per hour max
Drive specification| ST10000NT001| ST8000NT001| ST6000NT001| ST4000NT001| ST2000NT001
---|---|---|---|---|---
Altitude, operating| –304.8 m to 3,048 m

(–1000 ft to 10,000+ ft)

Altitude, nonoperating (below mean sea level, max)| –304.8 m to 12,192 m

(–1000 ft to 40,000+ ft)

Operational Shock (max at 2 ms – typical)| Read 70 Gs / Write 40 Gs
Non-Operational Shock (max at 2 ms – typical)| 300 Gs
Linear Random Operating Vibration| 5–500 Hz: 0.70 Grms
Random Rotary Operating Vibration| 20–1500Hz: 12.5 rads/s²
Linear Random Non-Operating Vibration| | 2–500 Hz:| 2.27 Grms ref|
Drive acoustics, sound power (bels)

Idle

(During periods of drive idle, some offline activity may occur according to the SMART specification, which may increase acoustic and power to operational levels .)

__

Performance seek

| __

__

__

2.8 (typical)

3.0 (max)
3.0 (typical)
3.4 (max)
Nonrecoverable read errors| 1 sector per 1015 bits read
Annualized Failure Rate (AFR)*| 0.44% based on 8760 POH
__

Maximum Rated Workload*

| Maximum rate of <550TB/year

Workloads exceeding the annualized rate may degrade the drive MTBF and impact product reliability. The Annualized Workload Rate is in units of TB per year, or TB per 8760 power on hours. Workload Rate = TB transferred * (8760 / recorded power-on hours).

__

__

Warranty

| To determine the warranty for a specific drive, use a web browser to access the following web page: www.seagate.com/support/warranty-and- replacements/.

From this page, click on the “Is my Drive under Warranty” link. The following are required to be provided: the drive serial number, model number (or part number), and country of purchase. The system will display the warranty information for the drive.

Load-unload cycles (command controlled)| 600,000
Supports Hotplug operation per Serial ATA Revision 3.3 specification| Yes

• One GB equals one billion bytes when referring to hard drive capacity.

• Accessible capacity may vary depending on the operating environment and formatting.
• • See Section 2.11, “Reliability” for rated MTBF device operating condition requirements.
• † Seagate does not recommend operating at sustained drive temperatures above 60°C.
• Operating at higher temperatures may affect drive health.

Formatted capacity

ST models| **Formatted capacity*| Guaranteed sectors| Bytes per logical sector
---|---|---|---
ST10000NT001| 10TB| 19,532,873,728| **

512

ST8000NT001| 8TB| 15,628,053,168
ST6000NT001| 6TB| 11,721,045,168
ST4000NT001| 4TB| 7,814,037,168
ST2000NT001| 2TB| 3,907,029,168

• One GB equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on the operating environment and formatting.

LBA mode

• When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1, where n is the number of guaranteed sectors as defined above.
• See Section 4.3.1, “Identify Device command” (words 60-61 and 100-103) for additional information about 48-bit addressing support of drives with capacities over 137GB.

Recording and interface technology

| 10TB, 8TB, 6TB, 4TB & 2TB
---|---
Interface| Serial ATA (SATA)
Recording method| Perpendicular
Recording density, KBPI (Kb/in max) (all models)| 2499
Track density, KTPI (ktracks/in, 0 Skew) (all models)| 487
Areal density (Gb/in2, @ 0 skew mid-disk) (all models)| 1215
Spindle speed (RPM) (± 0.2%)| 7200
Sustained data transfer rate (MB/s max) (10TB model)| 263
Sustained data transfer rate (MB/s max) (8TB model)| 255
Sustained data transfer rate (MB/s max) (6TB & 4TB models)| 250
Sustained data transfer rate (MB/s max) (2TB model)| 226
I/O data-transfer rate (MB/s max)| 600 (Ultra DMA mode 5)

Start/stop times
Power-on to ready time is based on typical operating conditions, default full current spin-up profile, and clean shutdown prior to measurement. To ensure a clean shutdown a Flush Cache, Standby, or Standby Immediate command must be completed before removal of interface power.

An unexpected power loss event, spin up at cold or hot temperature extremes may cause the drive to exceed the typical and max time to ready by 5 to 20 seconds. Extended time to ready is dependent on cache state and environmental conditions prior to the unexpected power loss and during the subsequent power on.

Power specifications

• The drive receives DC power (+5V or +12V) through a native SATA power connector.

Power consumption
Power requirements for the drives are listed in Table 2. Typical power measurements are based on an average of drives tested, under nominal conditions, using 5.0V and 12.0V input voltage at 25°C ambient temperature.

Table 2 DC Power Requirements

| ST10000NT001| ST8000NT001| ST6000NT001| ST4000NT001| ST2000NT001
---|---|---|---|---|---
Power Dissipation| Avg (25°C)| Avg (25°C)| Avg (25°C)| Avg (25°C)| Avg (25°C)
Spinup (max)| 1.8A| 2.0A| 2.0A| 2.0A| 2.0A
Idle1| 7.8W| 7.8W| 7.1W| 5.5W| 3.8W
Operating| 10.1W| 10.1W| 9.3W| 8.7W| 6.7W
Standby| 1.0W| 1.0W| 1.0W| 1.0W| 1.0W
Sleep| 1.0W| 1.0W| 1.0W| 1.0W| 1.0W

1. During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and power to operational levels.

Typical current profiles

Conducted noise
Input noise ripple is measured at the host system power supply across an equivalent 80-ohm resistive load on the +12 V line or an equivalent 15-ohm resistive load on the +5V line.

• Using 12V power, the drive is expected to operate with a maximum of 120mV peak-to-peak square-wave injected noise at up to 10MHz.
• Using 5V power, the drive is expected to operate with a maximum of 100mV peak-to-peak square-wave injected noise at up to 10MHz.

Note Equivalent resistance is calculated by dividing the nominal voltage by the typical RMS read/write current.

Voltage tolerance

• Voltage tolerance (including noise):
• 5V ± 5% 12V ± 10%

Extended Power Conditions – PowerChoice™

• Utilizing the load/unload architecture a programmable power management interface is provided to tailor systems for reduced power consumption and performance requirements.
• The table below lists the supported power conditions available in PowerChoice. Power conditions are ordered from highest power consumption (and shortest recovery time) to lowest power consumption (and longest recovery time) as follows: Idle_a power >= Idle_b power >= Idle_c power >= Standby_z power. The further users go down in the table, the more power savings is actualized. For example, Idle_b results in greater power savings than the Idle_a power condition. Standby results in the greatest power savings.

Each power condition has a set of current, saved and default settings. Default settings are not modifiable. Default and saved settings persist across power- on resets. The current settings do not persist across power-on resets. At the time of manufacture, the default, saved and current settings are in the Power Conditions log match.

PowerChoice is invoked using one of two methods

• Automatic power transitions which are triggered by expiration of individual power condition timers. These timer values may be customized and enabled using the Extended Power Conditions (EPC) feature set using the standardized Set Features command interface.
• Immediate host commanded power transitions may be initiated using an EPC Set Features “Go to Power Condition” subcommand to enter any supported power condition. Legacy power commands Standby Immediate and Idle Immediate also provide a method to directly transition the drive into supported power conditions.

PowerChoice exits power saving states under the following conditions

• Any command which requires the drive to enter the PM0: Active state (media access)
• Power on reset.

PowerChoice provides the following reporting methods for tracking purposes

• Check Power Mode Command
• Reports the current power state of the drive
• Identify Device Command
• EPC Feature set supported flag
• EPC Feature enabled flag is set if at least one Idle power condition timer is enabled
• Power Condition Log reports the following for each power condition
• Nominal recovery time from the power condition to active
• If the power condition is Supported, Changeable, and Savable
• Default enabled state, and timer value
• Saved enabled state, and timer value
• Current enabled state, and timer value
• S.M.A.R.T. Read Data Reports
• Attribute 192 – Emergency Retract Count
• Attribute 193 – Load/Unload Cycle Count

PowerChoice Manufacture Default Power Condition Timer Values
Default power condition timer values have been established to assure product reliability and data integrity. A minimum timer value threshold of two minutes ensures the appropriate amount of background drive maintenance activities occur. Attempting to set a timer values less than the specified minimum timer value threshold will result in an aborted EPC “Set Power Condition Timer” subcommand.

Setting power condition timer values less than the manufacturer specified defaults or issuing the EPC “Go to Power Condition” subcommand at a rate exceeding the default timers may limit this products reliability and data integrity.
PowerChoice Supported Extended Power Condition Feature Subcommands

PowerChoice Supported Extended Power Condition Identifiers

Environmental limits

• Temperature and humidity values experienced by the drive must be such that condensation does not occur on any drive part.
• Altitude and atmospheric pressure specifications are referenced to a standard day at 58.7°F (14.8°C).

Caution

• To maintain optimal performance drives should be run at nominal drive temperatures and humidity.
• Seagate does not recommend operating at sustained drive temperatures above 60°C.
• Operating at higher temperatures may affect drive health.
• See Section 2.11, “Reliability” for rated MTBF device operating condition requirements.

Temperature

• Operating

• 32°F to 149°F (0°C ambient to 65°C drive reported) temperature range with a maximum temperature gradient of 36°F (20°C) per hour.

• The maximum allowable drive reported temperature is 149°F (65°C).

• Air flow may be required to achieve consistent nominal drive temperature values (see Section 3.4). To confirm that the
  required cooling is provided for the electronics and HDA, place the drive in its final mechanical configuration, and perform random write/read operations. After the temperatures stabilize, monitor the current drive temperature using the SMART temperature attribute 194 or Device

• Statistics log 04h page 5.

• Non-operating

• 40° to 158°F (–40° to 70°C) package ambient with a maximum gradient of 36°F (20°C) per hour. This specification assumes that the drive is packaged in the shipping container designed by Seagate for use with drive.

Note Image is for reference only, may not represent actual drive.

Humidity
The values below assume that no condensation on the drive occurs. Maximum wet bulb temperature is 84.2°F (29°C).

Relative humidity

Operating:| 5% to 95% non-condensing relative humidity with a maximum gradient of 20% per hour.
---|---
Non-operating:| 5% to 95% non-condensing relative humidity with a maximum gradient of 20% per hour.

Effective Altitude (sea level)

Shock and Vibration
Shock and vibration measurements specified in this document are made directly on the drive itself and applied in the X, Y, and Z axis at the drive mounting point locations.

Shock

• Operating
• The drive will operate without error while subjected to intermittent shock pulses not exceeding 70 Gs (read) and 40 Gs (write) at a maximum duration of 2ms.
• Non-operating
• The drive will operate without non-recoverable errors after being subjected to shock pulses not exceeding 300g at a maximum duration of 2ms.

Vibration

• Linear Random Operating Vibration
• The drive will operate without non-recoverable errors while being subjected to the random power spectral density noise specified below.

• Random Rotary Operating Vibration
• The drive will exhibit greater than 90% throughput for sequential and random write operations while subjected to the shaped random power spectral density noise specified below.

• Linear Random Non-Operating Vibration
• The drive will not incur physical damage or have non-recoverable errors after being subjected to the power spectral density noise specified below.

Acoustics
Drive acoustics are measured as overall A-weighted acoustic sound power levels (no pure tones). All measurements are consistent with ISO document 7779. Sound power measurements are taken under essentially free-field conditions over a reflecting plane. For all tests, the drive is oriented with the cover facing upward.

Note
For seek mode tests, the drive is placed in seek mode only. The number of seeks per second is defined by the following equation: (Number of seeks per second = 0.4 / (average latency + average access time.

Table 3 Sound power levels

| **Idle*| Performance seek**
---|---|---
All models| 2.8 bels (typ)

3.0 bels (max)

| 3.0 bels (typ)

3.4 bels (max)

During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and power to operational levels.

Test for Prominent Discrete Tones (PDTs)
Seagate follows the ECMA-74 standards for measurement and identification of PDTs. An exception to this process is the use of the absolute threshold of hearing. Seagate uses this threshold curve (originated in ISO 389-7) to discern tone audibility and to compensate for the inaudible components of sound prior to computation of tone ratios according to Annex D of the ECMA-74 standards.

Electromagnetic immunity
When properly installed in a representative host system, the drive operates without errors or degradation in performance when subjected to the radio frequency (RF) environments defined in the following table:

Table 4 Radio frequency environments

61000-4-2: 95
__

Radiated RF immunity

| 80 to 1000 MHz, 3 V/m,

80% AM with 1 kHz sine

900 MHz, 3 V/m, 50% pulse modulation @ 200 Hz

| __

A

| EN 61000-4-3: 96

ENV 50204: 95

Electrical fast transient| ± 1 kV on AC mains, ± 0.5 kV on external I/O| B| EN 61000-4-4: 95
Surge immunity| ± 1 kV differential, ± 2 kV common, AC mains| B| EN 61000-4-5: 95
Conducted RF immunity| 150 kHz to 80 MHz, 3 Vrms, 80% AM with 1 kHz sine| A| EN 61000-4-6: 97
__

Voltage dips, interrupts

| 0% open, 5 seconds

0% short, 5 seconds

40%, 0.10 seconds

70%, 0.01 seconds

| C C C B| __

EN 61000-4-11: 94

Reliability

Annualized Failure Rate (AFR) and Mean Time Between Failures (MTBF)
The production disk drive shall achieve an annualized failure-rate of 0.44% (MTBF of 2,000,000 hours) over a 5 year service life when used in Enterprise Storage field conditions as limited by the following:

• 8760 power-on hours per year.
• HDA temperature as reported by the drive <= 40°C
• Ambient wet bulb temp <= 26°C
• Typical workload
• The AFR (MTBF) is a population statistic not relevant to individual units
• ANSI/ISA S71.04-2013 G2 classification levels and dust contamination to ISO 14644-1 Class 8 standards (as measured at the device)

The MTBF specification for the drive assumes the operating environment is designed to maintain nominal drive temperature and humidity. Occasional excursions in operating conditions between the rated MTBF conditions and the maximum drive operating conditions may occur without significant impact to the rated MTBF. However continual or sustained operation beyond the rated MTBF conditions will degrade the drive MTBF and reduce product reliability.

Maximum Rated Workload

| Maximum rate of <550TB/year

Workloads exceeding the annualized rate may degrade the drive MTBF and impact product reliability. The Annualized Workload Rate is in units of TB per year, or TB per 8760 power on hours. Workload Rate = TB transferred * (8760 / recorded power on hours).

Warranty

| To determine the warranty for a specific drive, use a web browser to access the following web page: www.seagate.com/support/warranty-and- replacements/.

From this page, click on the “Is my Drive under Warranty” link. The following are required to be provided: the drive serial number, model number (or part number) and country of purchase. The system will display the warranty information for the drive.

Preventive maintenance| None required.

HDD and SSD Regulatory Compliance and Safety

• For the latest regulatory and compliance information see: www.seagate.com/support/ scroll down the page and click the Compliance, Safety and Disposal Guide link..

Safety certification

• The drives are recognized in accordance with UL/cUL 60950-1 and EN 60950-1.

Regulatory Models

• The following regulatory model number represent all features and configurations within the series:
• Regulatory Model Numbers: STL018

Corrosive environment

• Seagate electronic drive components pass accelerated corrosion testing equivalent to 10 years exposure to light industrial environments containing sulfurous gases, chlorine and nitric oxide, classes G and H per ASTM B845.
• However, this accelerated testing cannot duplicate every potential application environment.
• Users should use caution exposing any electronic components to uncontrolled chemical pollutants and corrosive chemicals as electronic drive component reliability can be affected by the installation environment.
• The silver, copper, nickel and gold films used in hard disk drives are especially sensitive to the presence of sulfide, chloride, and nitrate contaminants.
• Sulfur is found to be the most damaging.
• Materials used in cabinet fabrication, such as vulcanized rubber, that can outgas corrosive compounds should be minimized or eliminated.
• The useful life of any electronic equipment may be extended by replacing materials near circuitry with sulfide-free alternatives. Seagate recommends that data centers be kept clean by monitoring and controlling the dust and gaseous contamination.
• Gaseous contamination should be within ANSI/ISA S71.04-2013 G2 classification levels (as measured on copper and silver coupons), and dust contamination to ISO 14644-1 Class 8 standards, and MTBF rated conditions as defined in the Annualized Failure Rate (AFR) and Mean Time Between Failure (MTBF) section.

Reference documents

• Supported standards
• Serial ATA Revision 3.3 specification
• ANSI Documents
• SFF-8301 3.5” Drive Form Factor with Serial Connector
• INCITS 522-2014 SCSI Protocol Layer-4 (SPL-4) Rev. 08
• Specification for Acoustic Test Requirement and Procedures
• Seagate part number: 30553-001
• In case of conflict between this document and any referenced document, this document takes precedence.

Product warranty

• Beginning on the date of shipment to the customer and continuing for the period specified in the purchase contract, Seagate warrants that each product (including components and subassemblies) that fails to function properly under normal use due to defect in materials or workmanship or due to nonconformance to the applicable specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on the purchase documentation.
• The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. Users can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep the original box. Seagate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty. Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. Contact the authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.
Storage
Maximum storage periods are 180 days within original unopened Seagate shipping package or 60 days unpackaged within the defined non-operating limits (refer to environmental section in this manual). Storage can be extended to 1 year packaged or unpackaged under optimal environmental conditions (25°C, <40% relative humidity non-condensing, and non-corrosive environment). During any storage period the drive non-operational temperature, humidity, wet bulb, atmospheric conditions, shock, vibration, magnetic and electrical field specifications should be followed.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any thirdparty repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

Seagate® Rescue™ Data Recovery Service
If you suffer a data loss event within the Seagate Rescue Data Recovery warranty period, and you are eligible to participate in and submit a case under the Rescue program, contact SRS at (1-800-723-1183) in the US, or if you are calling from outside the US please visit our website for numbers in your local and language: www.seagate.com/contacts/contact- numbers/. In addition, you may visit rescueandreplace.seagate.com/contact.jsp to obtain information regarding how to contact a recovery expert online or by telephone from your location. An SRS representative will review your case to confirm your eligibility, and to assess whether your data may be recoverable by remote recovery services or whether you will need to send your device to SRS for in-lab servicing. Rescue™ General Terms These Rescue™ General Terms together with the Rescue™ FAQ’s make up the Rescue™ Program Terms. By submitting a case under the Rescue™ program (“Program”) you agree to be bound by the Program Terms, including these General Terms and the FAQ. You must be a legal resident of the US to participate in the Program.
Communications. All communications relating to your request will be available on our web site in your account and sent via e-mail to the address you provide to us unless you request, in writing, to receive such communications via regular mail.
Personal Data. You must provide true, accurate and complete information about yourself as prompted by the request form, including, without limitation, your name, address, e-mail address, and telephone number, as applicable (collectively, “Personal Data”). You must maintain and promptly update your Personal Data. You acknowledge that we may send you important information and notices regarding your requests by e-mail and that we shall have no liability associated with or arising from your failure to maintain accurate Personal Data.
Capacity; Legal Rights; Indemnity. You represent to SRS that you are of the legal age of majority in your state or country of residence, with the full capacity to agree to these Program Terms. You warrant that you are the legal owner or the authorized representative of the legal owner of the device you submit to SRS (the “Device”) and data. You warrant that the data on the Device is legal and that you have the unrestricted legal right to (a) give us remote access to the data, (b) have the data recovered and reproduced on a backup medium, (c) receive the recovered data, and (d) agree to these Program Terms. You will defend and indemnify us (including our directors, officers, employees, agents, delegates, and contractors) from any claims or actions relating to the Device or data, or your rights or lack of rights thereto.
Confidentiality. We will protect the confidentiality of your data against unauthorized disclosure using the same degree of care as we use to protect our own confidential information.
Disclaimer of Warranties, Representations and Guarantees. WE PROVIDE THE PROGRAM AND ANY SERVICES PROVIDED OR ATTEMPTED HEREUNDER “AS IS,” WITH ALL FAULTS, AT YOUR SOLE RISK. WE DO NOT EXTEND ANY EXPRESS WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES REGARDING OUR RESCUE SERVICES OR ANY RESULTS THEREOF. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SUBJECT TO ANY STATUTORY WARRANTIES THAT CANNOT BE EXCLUDED, WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF ACCURACY OR COMPLETENESS WITH RESPECT TO THIS PROGRAM AND SERVICES. This Program and Disclaimer is unrelated to, and does not affect any warranties relating to your Device that we or the seller may have extended to you. Limitation of Liability. WE WILL NOT BE LIABLE FOR ANY HARM CAUSED, UNLESS YOU PROVE THAT WE CAUSED SUCH HARM INTENTIONALLY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE WILL NOT BE LIABLE FOR THE CONDITION, EXISTENCE, OR LOSS OF THE DATA YOU SEND US OR THE DATA WE RECOVER (IF ANY), ANY LOSS OF REVENUE OR LOSS OF PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITATION SHALL APPLY TO ANY AND ALL DAMAGES, REGARDLESS OF THE LEGAL THEORY ON WHICH THEY ARE ASSERTED (INCLUDING, WITHOUT LIMITATION, CONTRACT, BREACH OF CONTRACT, AND TORT), AND REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF LOSS OR DAMAGES – UNLESS YOU PROVE THAT SRS CAUSED DAMAGES TO YOU INTENTIONALLY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AMOUNT OF OUR LIABILITY WILL NOT EXCEED THE TOTAL PRICE YOU ACTUALLY PAY FOR THE DEVICE, THE ESSENTIAL PURPOSE OF WHICH IS TO LIMIT OUR LIABILITY ARISING FROM OR RELATED TO THE PROGRAM AND ANY DATA RECOVERY SERVICES. THIS ALLOCATION OF RISK IS REFLECTED IN THE PRICE CHARGED FOR THIS PROGRAM OR SERVICES, IF ANY. YOU ACKNOWLEDGE THAT THE PRICE OF THIS PROGRAM WOULD BE MUCH GREATER IF WE UNDERTOOK MORE EXTENSIVE LIABILITY. THIS PARAGRAPH WILL APPLY NOTWITHSTANDING ANY OTHER PROVISIONS IN THESE TERMS, OR THE FAILURE OF ANY REMEDY.

Compliance with Laws. You agree to comply with all such laws and regulations and all other applicable laws, statutes, ordinances and regulations relating to the Program. You acknowledge that violations of these Program Terms could subject you to criminal or civil penalties. The goods licensed or provided, or services provided, through the Program, which may include technology and software, are subject to the customs and export control laws and regulations of the U.S. and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured or received. Further, under U.S. law, such goods may not be sold, leased or otherwise transferred to restricted countries, or used by a restricted end-user or an end-user engaged in activities related to weapons of mass destruction including, without limitation, activities related to designing, developing, producing or using nuclear weapons, materials, or facilities, missiles or supporting missile projects, or chemical or biological weapons. You acknowledge you are not a restricted end-user or involved in any of the restricted activities above, and that you will comply with and abide by these laws and regulations. Seagate reserves the right to refuse service to or the return of any storage devices that have been determined to violate these regulations.
Cancellation. You may cancel the Program at any time by contacting SRS at 1-800-SEAGATE (1-800-475-0143) in the US, or at such other number available at services.seagate.com/contact.aspx, or you simply may refrain from submitting a request for Rescue services. These Program Terms remain applicable to your and SRS’s rights and obligations with respect to any services requested by you under this Program.
Assignment. You may not assign your rights or obligations under these Program Terms without SRS’ express written consent.
Dispute Resolution. The parties will attempt to resolve any dispute arising out of or related to these Program Terms or any data recovery services requested or attempted hereunder through good faith negotiation. To the extent permitted by applicable law, if the parties are unable to resolve the dispute through good faith negotiation, then the dispute will be submitted to final and binding arbitration with the Judicial Arbitration and Mediation Services. Each party will bear its own costs in arbitration, provided that Seagate reserves the right, in its discretion, to pre-pay certain fees you may incur in connection with the arbitration subject to refund if you do not prevail. Both parties waive their rights to a jury trial. All proceedings will take place in Santa Clara County, California, USA. The laws of the State of California will exclusively govern these Program Terms and our provision of any data recovery services, without regard to California’s conflicts of laws rules. You consent to the exclusive jurisdiction of the courts located in Santa Clara County, California, USA.
Severability. If any provision of these Program Terms is held invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law and the validity, legality and enforceability of the remaining provisions shall not be affected thereby.
Legal Effect. These Program Terms describe certain legal rights. You may have other rights under applicable law. These Program Terms do not change your rights under applicable law if such laws do not permit these Program Terms to do so. Also, the Program and these Program Terms are in addition and unrelated to any rights you may have under a Seagate warranty statement.
SRS Companies. The following SRS companies may provide the services described in these Program Terms: (a) Seagate Technology LLC, with offices at 3101 Jay Street, Suite 110, Santa Clara, California 95054; (b) Seagate Technology Canada Inc., with offices at 2421 Bristol Circle, Suite A100, Oakville, Ontario, Canada L6H 5S9; and/or (c) Seagate Technology (Netherlands) B.V., with offices at Koolhovenlaan 1, 1119 PA, Schiphol-Rijk, The Netherlands.

Configuring and mounting the drive

• This section contains the specifications and instructions for configuring and mounting the drive.

Handling and static-discharge precautions

• After unpacking, and before installation, the drive may be exposed to potential handling and electrostatic discharge (ESD) hazards.
• Observe the following standard handling and static-discharge precautions:

Caution

• Before handling the drive, put on a grounded wrist strap, or ground oneself frequently by touching the metal chassis of a computer that is plugged into a grounded outlet. Wear a grounded wrist strap throughout the entire installation procedure.
• Handle the drive by its edges or frame only.
• The drive is extremely fragile—handle it with care. Do not press down on the drive top cover.
• Always rest the drive on a padded, antistatic surface until mounting it in the computer.
• Do not touch the connector pins or the printed circuit board.
• Do not remove the factory-installed labels from the drive or cover them with additional labels. Removal voids the warranty. Some factory-installed labels contain information needed to service the drive. Other labels are used to seal out dirt and contamination.

Configuring the drive
Each drive on the Serial ATA interface connects point-to-point with the Serial ATA host adapter. There is no master/slave relationship because each drive is considered a master in a point-to-point relationship. If two drives are attached on one Serial ATA host adapter, the host operating system views the two devices as if they were both “masters” on two separate ports. Both drives behave as if they are Device 0 (master) devices.

Serial ATA cables and connectors

• The Serial ATA interface cable consists of four conductors in two differential pairs, plus three ground connections. The cable size may be 30 to 26 AWG with a maximum length of one meter (39.37 in).
• See Table 5 for connector pin definitions. Either end of the SATA signal cable can be attached to the drive or host.
• For direct backplane connection, the drive connectors are inserted directly into the host receptacle.
• The drive and the host receptacle incorporate features that enable the direct connection to be hot pluggable and blind mateable.
• For installations which require cables, users can connect the drive as illustrated in Figure 3.m
• Each cable is keyed to ensure correct orientation. IronWolf Pro SATA drives support latching SATA connectors.

Drive mounting

• Users can mount the drive in any orientation using four screws in the side-mounting holes or four screws in the bottom-mounting holes.
• See Figure 4, Figure 5 and Figure 6 for drive mounting dimensions. Follow these important mounting precautions when mounting the drive:
• Allow a minimum clearance of 0.030 in (0.76mm) around the entire perimeter of the drive for cooling.
• Use only 6-32 UNC mounting screws.
• The screws should be inserted no more than 0.140 in (3.56mm) into the bottom or side mounting holes.
• Do not overtighten the mounting screws (maximum torque: 6 in-lb).

Mechanical specifications
Refer to Figure 4, Figure 5 and Figure 6 for detailed mounting configuration dimensions. Section 3.4, “Drive mounting.”

• Weight: 10TB & 8TB models 1.59 lb 720g
• 6TB model 1.58 lb 716g
• 4TB model 1.43 lb 650g
• 2TB model 1.37 lb 620g

Note
These dimensions conform to the Small Form Factor Standard documented in SFF-8301 and SFF-8323, found at www.snia.org.

Note The image is for mechanical dimension reference only and may not represent the actual drive.

Note The image is for mechanical dimension reference only and may not represent the actual drive.

Serial ATA (SATA) interface

• These drives use the industry-standard Serial ATA interface that supports FIS data transfers. It supports ATA programmed input/ output (PIO) modes 0–4; multiword DMA modes 0–2, and Ultra DMA modes 0–6.
• For detailed information about the Serial ATA interface, refer to the “Serial ATA: High Speed Serialized AT Attachment” specification.

Hot-Plug compatibility

• IronWolf Pro SATA drives incorporate connectors which enable users to hot plug these drives in accordance with the Serial ATA
• Revision 3.2 specification. This specification can be downloaded from www.serialata.org.

Caution
The drive motor must come to a complete stop (Ready to spindle stop time indicated in Section 2.4) prior to changing the plane of operation. This time is required to insure data integrity.

Serial ATA device plug connector pin definitions

• Table 5 summarizes the signals on the Serial ATA interface and power connectors.
• Table 5 Serial ATA connector pin definitions

__

__

__

__

Signal

| S1| Ground| 2nd mate
S2| A+| __

Differential signal pair A from Phy

S3| A-
S4| Ground| 2nd mate
S5| B-| __

Differential signal pair B from Phy

S6| B+
S7| Ground| 2nd mate
Key and spacing separate signal and power segments
__

__

__

__

__

__

__

__

__

Power

| P1| V33| 3.3V power
P2| V33| 3.3V power
P3| V33| 3.3V power, pre-charge, 2nd mate
P4| Ground| 1st mate
P5| Ground| 2nd mate
P6| Ground| 2nd mate
P7| V5| 5V power, pre-charge, 2nd mate
P8| V5| 5V power
P9| V5| 5V power
P10| Ground| 2nd mate
P11| Ground or LED signal| If grounded, drive does not use deferred spin
P12| Ground| 1st mate.
P13| V12| 12V power, pre-charge, 2nd mate
P14| V12| 12V power
P15| V12| 12V power

Notes

1. All pins are in a single row, with a 1.27mm (0.050”) pitch.
2. The comments on the mating sequence apply to the case of backplane blindmate connector only. In this case, the mating sequences are:
   • the ground pins P4 and P12.
   • the pre-charge power pins and the other ground pins.
   • the signal pins and the rest of the power pins.
3. There are three power pins for each voltage. One pin from each voltage is used for pre-charge when installed in a blind-mate backplane configuration.
4. All used voltage pins (Vx) must be terminated.

Supported ATA commands
The following table lists Serial ATA standard commands that the drive supports. For a detailed description of the ATA commands, refer to the Serial ATA: High Speed Serialized AT Attachment specification. See “S.M.A.R.T. commands” on page 31.for details and subcommands used in the S.M.A.R.T. implementation.

Table 6 Supported ATA commands

Identify Device command

• The Identify Device command (command code ECH) transfers information about the drive to the host following power up. The data is organized as a single 512-byte block of data, whose contents are shown in Table 6 . All reserved bits or words should be set to zero. Parameters listed with an “x” are drive-specific or vary with the state of the drive. See Section 2.0 on page 7 for default parameter settings.
• The following commands contain drive-specific features that may not be included in the Serial ATA specification.

0

| Configuration information:

•  Bit 15: 0 = ATA; 1 = ATAPI

•  Bit 7: removable media

•  Bit 6: removable controller

•  Bit 0: reserved

|

0C5AH

1| Number of logical cylinders| 16,383
2| ATA-reserved| 0000H
3| Number of logical heads| 16
4| Retired| 0000H
5| Retired| 0000H
6| Number of logical sectors per logical track: 63| 003FH
7–9| Retired| 0000H
10–19| Serial number: (20 ASCII characters, 0000H = none)| ASCII
20-21| Retired| 0000H
22| Obsolete| 0000H
23–26| Firmware revision (8 ASCII character string, padded with blanks to end of string)| x.xx
27–46| Drive model number: (40 ASCII characters, padded with blanks to end of string)|
47| (Bits 7–0) Maximum sectors per interrupt on Read multiple and Write multiple (16)| 8010H
48| Trusted computing feature set options| 4000H
49| Standard Standby timer, IORDY supported and may be disabled| 2F00H
50| ATA-reserved| 0000H
51| PIO data-transfer cycle timing mode| 0200H
52| Retired| 0200H
53| Words 54–58, 64–70 and 88 are valid| 0007H
54-58| Obsolete| xxxx H
59| Number of sectors transferred during a Read Multiple or Write Multiple command| xxxx H

60–61

| Total number of user-addressable LBA sectors available (see Section 2.2 for related information)

*Note: The maximum value allowed in this field is: 0FFFFFFFh (268,435,455 sectors, 137GB). Drives with capacities over 137GB will have 0FFFFFFFh in this field and the actual number of user-addressable LBAs specified in words 100-103. This is required for drives that support the 48-bit addressing feature.

|

0FFFFFFFh*

62| Retired| 0000H
63| Multiword DMA active and modes supported (see note following this table)| x4 07H
64| Advanced PIO modes supported (modes 3 and 4 supported)| 0003H
65| Minimum multiword DMA transfer cycle time per word (120 ns)| 0078H
66| Recommended multiword DMA transfer cycle time per word (120 ns)| 0078H
67| Minimum PIO cycle time without IORDY flow control (120 ns)| 0078H
Word| Description| Value
---|---|---
68| Minimum PIO cycle time with IORDY flow control (120 ns)| 0078H
69| Additional supported| 00008H
70–74| ATA-reserved| 0000H
75| Queue depth| 001FH
76| Serial ATA capabilities| 8D0EH
77| Reserved for future Serial ATA definition| xxxxH
78| Serial ATA features supported| xxxxH
79| Serial ATA features enabled| xxxxH
80| Major version number| 0FE0H
81| Minor version number| FFFFH
82| Command sets supported| 306BH
83| Command sets supported| 7561H
84| Command sets support extension (see note following this table)| 6173H
85| Command sets enabled| 3069H
86| Command sets enabled| B441H
87| Command sets enable extension| 6173H
88| Ultra DMA support and current mode (see note following this table)| 007FH
89| Security erase time| xxxx H
90| Enhanced security erase time| xxxx H
92| Master password revision code| FFFEH
93| Hardware reset value| xxxx H
94| Obsolete| 0000H
95| Stream Minimum Request Size| 0x1000H
96| Streaming Transfer Time| 0x0000H
97| Streaming Access Latency| 0x0000H
98-99| Streaming Performance Granularity| 0x0000 2710H

100–103

|

Total number of user-addressable LBA sectors available (see Section 2.2 for related infor- mation). These words are required for drives that support the 48-bit addressing feature. Maximum value: 0000FFFFFFFFFFFFh.

| 10TB 5xx model = 19,532,873,728

8TB 5xx model = 15,628,053,168

6TB 5xx model = 11,721,045,168

4TB 5xx model = 3,907,029,168

2TB 5xx model = 1,953,525,168

104–105| ATA-reserved| 0000H
106| Physical/Logical sector size| 6003H
107| ATA-reserved| 0000H
108–111| The mandatory value of the world wide name (WWN) for the drive.

NOTE: This field is valid if word 84, bit 8 is set to 1 indicating 64-bit WWN support.

| Each drive will have a unique value.
112–118| ATA-reserved| 0000H
119| Commands and feature sets supported| 43DEH
120| Commands and feature sets supported or enabled| 409CH
121-127| ATA-reserved| 0000H
128| Security status| 0021H
129–159| Seagate-reserved| xxxx H
Word| Description| Value
---|---|---
160–205| ATA-reserved| 0000H

206

| SCT Command Transport command set.

If bit 0 is set to one, then the device supports SCT Command Transport. Bits 7:2 indicate individual SCT feature support.

|

xxBDH

207-254| ATA-reserved| 0000H
255| Integrity word| xxA5H

Note See the bit descriptions below for words 63, 84, and 88 of the Identify Drive data.

Description (if bit is set to 1)

| Bit| Word 63
| 0| Multiword DMA mode 0 is supported.
| 1| Multiword DMA mode 1 is supported.
| 2| Multiword DMA mode 2 is supported.
| 8| Multiword DMA mode 0 is currently active.
| 9| Multiword DMA mode 1 is currently active.
| 10| Multiword DMA mode 2 is currently active.
| Bit| Word 84
| 0| SMART error logging is supported.
| 1| SMART self-test is supported.
| 2| Media serial number is supported.
| 3| Media Card Pass Through Command feature set is supported.
| 4| Streaming feature set is supported.
| 5| GPL feature set is supported.
| 6| WRITE DMA FUA EXT and WRITE MULTIPLE FUA EXT commands are supported.
| 7| WRITE DMA QUEUED FUA EXT command is supported.
| 8| 64-bit World Wide Name is supported.
| 9-10| Obsolete.
| 11-12| Reserved for TLC.
| 13| IDLE IMMEDIATE command with IUNLOAD feature is supported.
| 14| Shall be set to 1.
| 15| Shall be cleared to 0.
| Bit| Word 88
| 0| Ultra DMA mode 0 is supported.
| 1| Ultra DMA mode 1 is supported.
| 2| Ultra DMA mode 2 is supported.
| 3| Ultra DMA mode 3 is supported.
| 4| Ultra DMA mode 4 is supported.
| 5| Ultra DMA mode 5 is supported.
| 6| Ultra DMA mode 6 is supported.
| 8| Ultra DMA mode 0 is currently active.
| 9| Ultra DMA mode 1 is currently active.
| 10| Ultra DMA mode 2 is currently active.
| 11| Ultra DMA mode 3 is currently active.
| 12| Ultra DMA mode 4 is currently active.
| 13| Ultra DMA mode 5 is currently active.
| 14| Ultra DMA mode 6 is currently active.

Set Features command

This command controls the implementation of various features that the drive supports. When the drive receives this command, it sets BSY, checks the contents of the Features register, clears BSY and generates an interrupt. If the value in the register does not represent a feature that the drive supports, the command is aborted. Power-on default has the read look-ahead and write caching features enabled. The acceptable values for the Features register are defined as follows.
Table 7 Set Features command values

• 02H Enable write cache (default).
• 03H Set transfer mode (based on value in Sector Count register).
• Sector Count register values:
• 00H Set PIO mode to default (PIO mode 2).
• 01H Set PIO mode to default and disable IORDY (PIO mode 2).
• 08H PIO mode 0
• 09H PIO mode 1
• 0AH PIO mode 2
• 0BH PIO mode 3
• 0CH PIO mode 4 (default)
• 20H Multiword DMA mode 0
• 21H Multiword DMA mode 1
• 22H Multiword DMA mode 2
• 40H Ultra DMA mode 0
• 41H Ultra DMA mode 1
• 42H Ultra DMA mode 2
• 43H Ultra DMA mode 3
• 44H Ultra DMA mode 4
• 45H Ultra DMA mode 5
• 46H Ultra DMA mode 6
• 10H Enable use of SATA features
• 55H Disable read look-ahead (read cache) feature.
• 82H Disable write cache
• 90H Disable use of SATA features
• AAH Enable read look-ahead (read cache) feature (default).
• F1H Report full capacity available

Note At power-on, or after a hardware or software reset, the default values of the features are as indicated above.

S.M.A.R.T. commands

• S.M.A.R.T. provides near-term failure prediction for disk drives. When S.M.A.R.T. is enabled, the drive monitors predetermined drive attributes that are susceptible to degradation over time. If self-monitoring determines that a failure is likely, S.M.A.R.T. makes a status report available to the host. Not all failures are predictable. S.M.A.R.T. predictability is limited to the attributes the drive can monitor.
• For more information on S.M.A.R.T. commands and implementation, see the Draft ATA-5 Standard.
• SeaTools diagnostic software activates a built-in drive self-test (DST S.M.A.R.T. command for D4H) that eliminates unnecessary drive returns. The diagnostic software ships with all new drives and is also available at:  www.seagate.com/support/downloads/seatools/.
• This drive is shipped with S.M.A.R.T. features disabled. Users must have a recent BIOS or software package that supports S.M.A.R.T. to enable this feature. The table below shows the S.M.A.R.T. command codes that the drive uses.

Table 8 S.M.A.R.T. commands

Note
If an appropriate code is not written to the Features Register, the command is aborted and 0x04 (abort) is written to the Error register.

Seagate Technology LLC

• AMERICAS Seagate Technology LLC 47488 Kato Road, Fremont, California 94538, United States, 510-661-1000

Seagate® Technology Support Services

• For Seagate Product Support, visit: www.seagate.com/support.
• For Seagate Compliance, Safety, and Disposal, visit: www.seagate.com/support.
• For Firmware Download and Tools Download for Secure Erase, visit: www.seagate.com/support/downloads/.
• For information regarding online support and services, visit: www.seagate.com/contacts/.
• For information regarding Warranty Support, visit: www.seagate.com/support/warranty-and-replacements/.
• For information regarding data recovery services, visit: www.seagate.com/services-software/recover/.
• For Seagate OEM and Distribution partner and Seagate reseller portal, visit: www.seagate.com/partners.

References

• The Leader in Mass Data Storage Solutions | Seagate US
• Contact Us | Seagate Australia / New Zealand
• Contact Us | Seagate UK
• Contact Us | Seagate UK
• Warranty & Replacements | Support Seagate US
• SNIA | Experts on Data

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