CleverSpa Black Label Pool Instruction Manual
- June 4, 2024
- CleverSpa
Table of Contents
- SAFETY INSTRUCTIONS – READ CAREFULLY!
- SAFETY INSTRUCTIONS
- BLACK LABEL CLEVERSPA PARTS CHECKLIST
- SETTING UP BLACK LABEL CLEVERSPA®
- OPERATING YOUR BLACK LABEL CLEVERSPA®
- MAINTENANCE & REPAIR OF BLACK LABEL CLEVERSPA®
- CLEANING & STORING AWAY BLACK LABEL CLEVERSPA®
- TROUBLESHOOTING
- RETURNS
- WARRANTY
- IMPORTANT!
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Revitalise. Rejuvenate. Relax.
INSTRUCTION MANUAL
SAFETY INSTRUCTIONS – READ CAREFULLY!
When installing and using this electrical equipment, there are basic safety precautions that should always be followed:
- Appliance should be supplied through a residual current device (RCD/GFCI type) with a rated tripping current not exceeding 30mA
- Electric installations should fulfill the requirements of local standards. Earthed appliances must be permanently connected to fixed wiring.
- Any damage to electrical cable should be replaced by a competent party immediately before further use.
- RISK OF ELECTRIC SHOCK. Never operate any external/additional electrical appliance when in the CleverSpa ® or when your body is wet. Keep electrical appliances away from the CleverSpa ® .
- RISK OF ACCIDENTAL DROWNING. Children are forbidden from using the CleverSpa ® unless they are supervised at all times by a responsible adult.
- For health and safety reasons, we do not recommend children under 8 years old use our hot tubs. For children 8 years + we recommend the temperature be set no higher than 37°C.
- When not in use, a cover should be fitted and locked to help retain heat. This also prevents unsupervised children from accessing the CleverSpa ® .
- Shower before using your CleverSpa ® . Cosmetic products, lotions, etc on the skin can degrade water quality.
- Do not switch on if there is any possibility that water in the CleverSpa ® or control system is frozen.
- Pets should be kept away from your CleverSpa ® at all times.
Can I use an extension lead to power my CleverSpa®?
We DO NOT recommend using an extension cable as this can be a fire risk. We
suggest using an external mains socket that is weatherproofed and
professionally fitted if you do not have one.
Where can I plug in my CleverSpa® hot tub?
Your CleverSpa® hot tub should be plugged into a suitable fixed mains wall
power socket wherever possible.
If using an outdoor power socket please ensure that it is suitable for outdoor
use and it is the correct size, allowing the plug to fit flat against the
socket. The outdoor socket should feature a weatherproof protective cover.
Ensure that your power socket and its surrounding location is free from
dampness or condensation.
Check your mains socket and RCD plug to ensure there is no visible damage or
standing water before using.
If a plug does not fit flat against the plug socket, the plug has loose wires
or the socket is damaged arcing may occur causing the socket to crack or the
plug to melt.
Damp walls or condensation can cause water ingress into a socket, water within
an electrical socket can rapidly increase the current flowing through the
circuit, which could cause a short circuit as the fuse is blown.
Short circuits can also cause loss of power due to overloading of the socket
and potentially melt the wiring, which can lead to an electrical fire or
irreparable damage to the socket and any appliances connected to it.
SAFETY INSTRUCTIONS
-
Soaking in hot water during pregnancy can cause damage to the unborn fetus. If you have any specific concerns please consult your doctor before continuing to use your hot tub.
-
Use of alcohol, drugs, or medication before or during the use of your CleverSpa ® can increase the risk of drowning.
-
Those with a history of heart disease, low/high blood pressure, circulatory system problems, or diabetes should consult a doctor before using CleverSpa ® . People using medication should consult their doctor before using CleverSpa ® . Some medications may cause drowsiness, whilst other medications may affect heart rate, blood pressure and circulation during use
-
Water in a CleverSpa ® should never exceed 40°C (104°F). Operating temperatures between 38-40 O C (100-104°F) are considered safe for a healthy adult. We recommend lower temperatures when using the hot tub for longer than 10 continuous minutes. Lower Temperatures are also recommended when in use by younger children.
-
A max temperature of 40 O C (104°F) can be programmed for the water. Once the cover is removed, the water temperature may automatically drop as heat is released through evaporation. Once you are ready to use, ensure the maximum temperature is at the recommended 38-40 O C (100-104°F) and ensure that the temperature reading is no greater than 40 O C (104°F).
-
Immediately get out of your CleverSpa ® if you feel uncomfortable or sleepy.
-
Do not turn CleverSpa ® on when it is empty. This could cause irreparable damage to the pump system which would nullify any warranty period.
-
To avoid damaging your pump & heating system during colder weather, your CleverSpa ® is fitted with 365 FreezeGuard Technology. This is activated manually when required, using the function button on your control panel. This will help prevent any water in the system from freezing.
-
The CleverSpa® hot tub should only be kept outside during the colder winter months if the 365 FreezeGuard feature has been activated. Failure to do this could cause water to freeze within the pump & heating system causing irreparable damage, thus voiding your warranty.
Note: For 2021 CleverSpa® hot tub models featuring the CleverLink® App, 365 FreezeGuard can also be activated through the CleverLink® App. -
Always add chemicals to a jug of water to avoid strong fumes or violent reactions that may result in a hazardous chemical spray. This will also help prevent the inside of the hot tub from becoming discolored.
-
To avoid accidental resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility
-
WARNING: Adequate drainage has to be provided to deal with the overflow of water
-
IMPORTANT: For set-up/installation, the surface must be smooth, flat, level, and capable of evenly supporting the weight of the CleverSpa ®, water and users e.g. 6 Person Square CleverSpa ® filled weight: 980kg (approx) plus combined weight of occupants. It is the responsibility of the CleverSpa ® owner to assure integrity of the site at all times.
Extreme temperature fluctuations:
-
Extreme temperature fluctuations can occur if the motor is unable t draw enough water into the system (usually caused by a blockage).
-
Without water flowing through the system, there may be a small amount of water still remaining in the heating reservoir (a maximum of 300ml).
-
The thermostat will turn the element off once the set temperature is reached, but the element may still continue to heat the small amount of water in the reservoir until the
the heating element has itself cooled. -
As the thermostat is located within this assembly it may cause the control panel to display artificially high readings that may not necessarily reflect the actual water temperature.
-
Your hot tub is fitted with an ‘Overheat Protection’ function which will activate the HL error code and a warning beep if the thermostat detects a potentially unsafe temperature. Please refer to page 13 for more details.
Revitalise. Rejuvenate. Relax.
BLACK LABEL CLEVERSPA PARTS CHECKLIST
Please check all parts are present in your box before first use.
To order new or missing parts please visit:
clevercompany.com
PRODUCT SPECIFICATION | 180CM CIRCULAR |
---|---|
Capacity | Up to 7 People |
Water Capacity to ‘Max’ line (approx.) | 1020L |
Actual Water Flow (approx.) | 1,325L/H |
Inflated Size (approx.) | 180 x 65cm |
Product Weight (approx.) | 28.75kgs |
Filled Weight (approx.) | 1050kgs |
No. of Air Jets | 140 |
Pump Voltage | 220-240V–50Hz |
Maximum Temperature | 40°C (104°F) |
Temperature Rise (approx.) | 1.5-2°C/hr |
Rated Power Input for Heating | 1800W |
Rated Power Input for Bubbling | 600W |
Rated Current (Combined) Heating / Filtering
Bubbling| 10.4A 7.8A 2.6A
WARNING – PLEASE READ CAREFULLY!
Do not operate the pump and heating system whilst the CleverSpa ® is empty.
This can damage the system and void your warranty.
BEFORE YOU SET UP BLACK LABEL CLEVERSP®
Before setting up outdoors
- Setup your CleverSpa® on a solid, level, foundation avoiding sharp objects as they could damage the hot tub.
- Ensure your CleverSpa® hot tub is plugged into an external mains socket, professionally fitted, with weatherproofing. We DO NOT recommend using an extension cable as this can be a fire risk, refer to the safety instructions on page 2.
- DO NOT OVERINFLATE YOUR HOT TUB – Air space needs to be left inside the wall of the hot tub to allow for air expansion (during warmer weather) and ontraction (during colder weather). Please do not place your hot tub in direct sunlight. If this advice is ignored, the wall and rim of the hot tub could bulge during warmer weather as the PVC heats up, putting additional stress on the internal welds, and causing weld failures. In both of these instances, the warranty would be void.
- During filling, emptying, or when in use, water may spill out. Install near a drainage point capable of managing the volume of water.
Before setting up indoors
- Floor must be able to withstand the weight of the CleverSpa ® + occupants.
- Floor should be a non-slip, level surface.
- Before placing your hot tub indoors, ensure suitable drainage is available and can be reached.
Carefully consider the placement of your hot tub before installation.
Before setting up your CleverSpa with CleverLink® – find a strong WiFi signal
If your WiFi signal is poor in the area you are looking to place your hot tub,
you may find some helpful advice on our website.
clevercompany.com
SETTING UP BLACK LABEL CLEVERSPA®
Lay groundsheet (J) on a flat, even surface, clear of sharp objects.
Unpack CleverSpa®(A)on the groundsheet.
Remove the protective plastic from clips & connectors.
(P) Inflation Valve,
(Q) Air jet Connector, (S) Water Inlet,
(R) Water Outlet (T) Drainage Outlet.
Assemble Hand Pump (C),
Pressure Gauge (E) & Hose (F).
Insert and twist until locked.
Locate Inflation Valve. Remove valve cap (W). Connect hose (F) turning clockwise to lock. Central button MUST be up.
Use a dual-action hand pump (C) to inflate. We recommend inflating to between 7-11 PSI.
Inflation takes 2 minutes (approx).
Note: Drainage Outlet (T) should be positioned outside of the hot tub.
Once inflated turn anti-clockwise to release the inflation hose and replace the valve cap (W).
Unpack the external unit (B) and screw 3x hoses (D) onto the external unit in the order shown. Align hoses with respective connectors and screw them into place. Plug in, and switch on.
Inner features:
Water Circulation Outlet (U) Filter
Connector (V) Drainage Plug (K).
Screw Filter Cartridge (G) onto Filter Connector (V). Add Filter Protector Cover (L) onto Filter Cartridge (G). Add water to level. No higher than the ‘MAX’ level.
Set the temperature on the control panel.
See page 10 for full operating instructions.
Clip-on Top Cover (H) to retain the heat.
Double lock clips with Safety Locking Keys (I).
TIGHTENING INFLATION VALVE
Over time inflation valve (P) may become loose. Use supplied valve
wrench (N) to tighten, and maintain air seal.
FOLLOW THE STEPS 19 & 20 BELOW:
IMPORTANT: WHILST USING THE WRENCH – DO NOT LOOSEN THE VALVE AS IT WILL
FAIL.
OPERATING YOUR BLACK LABEL CLEVERSPA®
INFLATE/AIR JETS
Press AIR JETS to start the bubbles – the blue light will appear. Press
again and air jets will stop working – the blue light will go out.
Air Jets Function:
Air jets will stop automatically after 20 minutes of continuous use, to avoid
internal pump overheating.
They can be started again after 10 minutes.
Air jets can be stopped or started again at any time during their 20-minute
cycle.
FILTER
Press FILTER, the blue light will appear, and the pump will start to work.
Press FILTER again to stop the pump blue light will go out.
FILTER CHANGE
After approx. 168 hours, the FC code will appear on the display screen. It
reminds users to check/replace their filter.
A blue light will be lit on FILTER. Pump and heating system will continue to
operate as normal and blue lights will be on.
To clear the FC code, press FILTER. the FC on the display screen will
disappear and the water temperature will be displayed. All functions will
return to normal.
IMPORTANT! FILTER CYCLE
After the pump and heater are turned off, the filter will continue to run for
a couple of minutes to avoid overheating.
The blue filter light will flash during this time.
DO NOT REMOVE THE FILTER UNTIL THE CYCLE HAS COMPLETED TO AVOID DEBRIS GETTING
INTO THE SYSTEM, AND CAUSING POTENTIAL DAMAGE.
SETTING THE TEMPERATURE
Press SET TEMP/LOCK and the numbers on the display screen will start to
flash. Increase/decrease temperature by pressing TEMP UP or TEMP DOWN.
Choose desired temperature, press SET TEMP/LOCKagain to confirm. Temperatures
can be set between the range of 20°C to 40°C.
(See safety instructions for recommended operating temperatures).
HEATER
Press the HEATER blue light will appear. Press HEATER again and the heating
system will stop, and the blue light will go out.
When the heater system is on, the filter system will switch on automatically
to circulate water.
When the temperature has reached 1°C above pre-set temperature, heating system
will stop working, but the light will remain on. The filter pump will continue
to operate even when the heater is not functioning.
When water falls 1°C below pre-set temperature, the heating system will
automatically heat the water back to 1°C above the selected temperature. Once
achieved, the heater will stop to allow the temperature to settle at pre-set
value.
365 FREEZEGUARD
When turned on, 365 FREEZEGUARD will activate the filter and heater and
maintain the water temperature at 5°C to help prevent the water from freezing
at low temperatures.
Press 365 FREEZEGUARD and blue light will appear, filter and heater will be
activated & blue lights will appear. Controls will be disabled.
Press 365 FREEZEGUARD again, blue lights will go out, the filter and heater
will be deactivated, and all control will be re-enabled.
CONNECTING YOUR CLEVERLINK® APP
- Check your CleverSpa® is in a location with strong WiFi coverage (see pg 5).
- Download the CleverLink® App on your smart device, from the App Store or Google Play.
- Register your account.
- Follow on-screen instructions regarding how to pair CleverSpa ® to your WiFi.
- You are ready to go!
N.B. CleverLink® is only available on selected CleverSpa® models
MAINTENANCE & REPAIR OF BLACK LABEL CLEVERSPA®
WATER LEVEL
Water should be filled and maintained between ‘Min’ and ‘Max’ fill lines as
indicated on the inner wall of your CleverSpa ®
IMPORTANCE OF WATER TREATMENT
You need to regularly monitor and appropriately treat the water in your
CleverSpa® using the recommended chemicals.
PEOPLE WITH THE FOLLOWING TRAITS ARE AT HIGHER RISK INCLUDING:
- Diabetes, lung and heart disease
- Smokers and heavy drinkers
- Anyone with an impaired immune system
- People suffering from chronic respiratory or kidney disease For more information contact your doctor.
WATER, LEGIONNAIRES DISEASE & HOT TUB RASH
Legionnaires’ disease can be contracted by inhaling small droplets of water (called aerosols), which are suspended in the air and contain bacteria. Certain conditions increase the risk of Legionella if:
- Water temperature in all or some parts of the system is between 20-45°C, which is suitable for the growth of the bacteria.
- It is possible for breathable water droplets to be created and water is stored and/or re-circulated.
- There are deposits that can support bacterial growth providing a source of nutrients for the organism e.g. rust, sludge, scale, organic matter, and biofilms (from the body).
Hot tub rash, or folliculitis, is a skin infection with symptoms
including Itchy red spots on the skin or pus-filled blisters around hair
follicles.
To avoid this, ensure your Chlorine and pH levels are checked at least twice
per day using test strips – hot tubs with good disinfectant and pH control are
less likely to spread germs.
For more information visit: clevercompany.com/support/chemical-maintenance
CLEANING YOUR CLEVERSPA®
Detergent residues, dissolved solids from bathing suits and chemicals will
gradually accumulate in the water. To clean your CleverSpa®, use soap and
water then rinse thoroughly.
Please note: do not use hard brushes or abrasive cleaners.
REPAIRING PUNCTURES IN YOUR CLEVERSPA®
If your CleverSpa®is torn/punctured, use repair patches. Completely dry area
to be repaired, apply strong adhesive to repair patch and then cover the
damaged area. Smooth the surface to remove any ir bubbles. Leave to dry for
12 hours before using the CleverSpa®.
For more information on cleaning and repairing your hot tub visit:
clevercompany.com/support/faqs/cleverspa-
faqs
CLEANING & STORING AWAY BLACK LABEL CLEVERSPA®
HOW TO EMPTY YOUR CLEVERSPA ®
- Switch off CleverSpa ® at electrical mains.
- Unscrew the cap from the drainage outlet (T), located near the pump system of the CleverSpa ®. Ensure drainage plug (K) is inserted to prevent unexpected draining.
- Remove drainage plug (K) from the outlet within floor of CleverSpa ®, so water can flow out.
- Once drained use a sponge to absorb excess water. Switch CleverSpa ® on, allowing you to operate the air-jet function for up to 20 minutes (one full cycle) to drain water and dry out the pipeline. If not completely dry after the first cycle – repeat.
- When draining has finished, replace the drainage plug (K) and drainage outlet cap (T).
- Disconnect the pump & heating system and dry thoroughly.
HOW TO DEFLATE YOUR CLEVERSPA®
- Remove the filter cartridge and filter sock.
- Locate the inflation valve.
- Remove valve cap (W) by twisting 90° anti-clockwise.
- Press the inflation valve (P) down, twisting 90°clockwise to lock it in place, releasing air.
- . Fold away carefully removing as much air as possible through the open valve.
- When fully deflated, turn the inflation valve (P) 90° anti-clockwise to close – the button will pop up.
- Replace valve cap (W) and turn 90° clockwise to lock.
WARNING!
A hot tub is under high pressure. The air will release quickly, with force.
STORING YOUR CLEVERSPA®
Make sure all water is completely drained from the CleverSpa®and pump system.
This is vital inextending the life of your CleverSpa®
. We recommend the use of a wet/dry vacuum to help blow out/ suck up water
from pipes and pump lines. Remove the filter cartridge. CleverSpa should be
placed in the bag provided and stored in a dry place, raised off the floor,
and away from extreme temperatures.
Please note: When not in use, store in a place that is dry and a moderate
temperature, as subzero temperatures can severely damage your CleverSpa®
WHEN TO CHANGE YOUR CLEVERSPA® FILTER
Keep your CleverSpa® hot tub clean and safe from contaminants. For optimum
performance, unscrew the filter and rinse with clean water after every use to
remove any small particles and residue. The filter is one of the most
important elements to ensure your CleverSpa® hot tub works effectively.
- Remove the filter ‘sock’ protective cover (L) then remove the filter (G).
- Rinse the filter under a cold tap and reuse it. Alternatively, the machine washes your filter (placed in a pillowcase) to keep it clean and to maintain its performance.
Replace your old filter with a new one if:
• The filter remains soiled after cleaning
• Holes are visible in the paper
• The paper is noticeably worn
Replace filter ‘sock’ protective cover (L) over filter (G) and attach it to
filter connector (U) by turning it clockwise. Do not over-tighten, as this may
cause a ‘rattling’ noise.
REMEMBER – CHECK YOUR FILTER EVERY DAY!
To help to keep your water clean, check your filter cartridge every day.
To order filters and chemicals for your CleverSpa ®, please visit:
clevercompany.com
TROUBLESHOOTING
SOME TIPS TO HELP YOU TO DIAGNOSE AND RECTIFY COMMON SOURCES OF TROUBLE:
PROBLEMS| POTENTIAL CAUSES|
SOLUTIONS
---|---|---
Air jet system is not operating| A1 ** Air
pump is too hot
A2 Air Pump in cooling mode
A3 Possible fault with the hot tub motor| A1 Unplug system. After the air
pump has cooled, insert plug and press the air jets button to activate
A2 Wait for 10 Minutes and restart Call CleverSpa®
A3 Aftersales if does not reset
Heating system does not operate| A1 Temperature is
set too low
A2 Dirty filter cartridge
A3 Improper water levels
A4 Heating element failure| A1 Set to a higher temperature (20-40°C)
than the current water temperature
A2 Clean/replace filter cartridge
A3 Add water to specified levels
A 4 ** Call CleverSpa® Aftersales if does not reset
Filtering system does not operate / Rattling noise
when switching the filter on| A1 A2 A3
Dirty filter cartridge Filter screwed on too tight Possible fault with the
hot tub motor.| A1 Clean/replace filter cartridge
A2 Loosen the Filter slightly
A 3 ** Call CleverSpa® Aftersales if it does not reset
A4 Ask a professional electrician to check household electrical supply is
functioning correctly
Cl e v erSp a ® ****lea k age| A1
CleverSpa® is torn or punctured| A1 Use the repair patch provided
Water not clean| A1 ** Insufficient filtering time
A2 Dirty filter cartridge
A3 Improper water maintenance| A1 ** Increase filtration time
A2 Clean/replace filter cartridge
A3 Refer to the chemical manufacturer’s instructions
Display temperature is higher than 40 o C, after
stopping heating function / HL Code Displayed &
Beeping| A1 ** Residual water in the CleverSpa® will continue to be
heated by residual temperature
A2 Water inlets through filter system may be blocked| A1 **** Unplug
from mains and wait 30 minutes.
A2 The temperature will start to reduce and return to normal Clean the inlet
Call CleverSpa®
A3 Aftersales if does not reset
CONTROL PANEL ERROR CODES
CODE | CAUSE | SOLUTION |
---|---|---|
FC | When the filtration system has worked for approx. |
168 hours, FC will appear on display with a warning
tone. The red light will still be lit on the filter, the pump will not be
operational. The heating system will not work, and
the red light will be out on the heater| Check the filter and change it if
necessary.
Once done, press the filter again. FC code
will disappear, and warning tone will stop.
Water temperature will be displayed, all functions will return to normal.
HL| Over Temperature / Temperature issue| Unplug from the mains and wait. The
temperature
should start to reduce and return to the normal range. If HL remains after an
extended period of time, contact CleverSpa®
Aftersales on +44 (0) 151 318 6163
or visit: clevercompany.com.
SL| Temperature Issue| Contact CleverSpa®
Aftersales on +44 (0) 151 318 6163 or visit:
clevercompany.com.
SH| Water Temperature sensor issue
CORRECT DISPOSAL OF THIS PRODUCT
This marking indicates that this product should not be disposed of with other
household waste throughout the EU. To prevent possible harm to the
environment, or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material resources. To return
your used device, please use the return and collection systems or contact the
retailer where the product was purchased. They can take this product for
environmentally safe recycling.
RETURNS
? FOLLOW THE INSTRUCTIONS BELOW:
-
Purchased from a UK retailer: Call CleverSpa ®
NEED TO RETURN YOUR CLEVERSPA ® Aftersales Team. This will require proof of purchase. -
Purchased from clevercompany.com: If purchased directly from our website, contact us and we will email instructions to return the product. Contact can be made by email or telephone – see warranty claims section.
When posting items back, clearly mark the parcel with the order number and full name. Ship unused products, in original packaging, to the address identified in our email. Keep receipt(s) or order number safe, you will need it as proof of purchase in event of after-sales queries.
POINTS TO NOTE:
- Under Distance Selling Regulations, as a consumer, you have the right to cancel your order and return goods if we are notified within a period of 14 days after delivery of goods.
- You are responsible for shipping products back to us. Use a traceable shipping method.
- If you choose to cancel your order, we require you, the consumer, to pay the cost of returning the item to us.
- Individual products may be excluded from this guarantee. Check the product descriptions before you place orders.
- We can’t take responsibility for any missing or damaged parcels – take care when returning orders to us.
If a return is due to a product defect, call +44 (0) 151 318 6163 to initiate a return.
REFUNDS ON ITEMS PURCHASED
THROUGHCLEVERCOMPANY.COM
Once items are received by our warehouse, they will be processed and a refund
initiated. Your account should be credited within a maximum of 10 business
days from the time items are received.
DEFECTIVE ITEMS
If your item is defective in any way, consult our FAQ section at
clevercompany.com as there may be a simple
solution to the issue. If this does not resolve the issue,
please call on +44 (0) 151 318 6163
or email: support@clevercompany.com for
assistance.
Prior to contacting us, please ensure the:
- You have registered your warranty (see page 15).
- You include any photo/video evidence, as this will ensure that your problem is resolved quickly.
DAMAGED ITEMS
Purchased from a UK Retailer: If you receive an order from the retailer
with obvious shipping damage – refuse delivery. If delivery has been accepted
and then shipping damage is found, follow specific instructions advised by the
retailer.
Purchased fromclevercompany.com: If you
receive an order with obvious shipping damage – refuse delivery. If you have
accepted delivery and then find shipping damage, please call Clever Company
using the contact information included with the order.
Save packaging and paperwork for the order. If you dispose of the packaging or
attempt to return product without contacting the supplier, you may damage your
chances of making a claim.
WARRANTY
LIMITS OF RESPONSIBILITY
Clever Company Limited accepts no responsibility for misuse or user damage
and/or loss of parts incurred during the operation or use of the CleverSpa®.
STANDARD WARRANTY
Warranty relates to all CleverSpa ®hot tubs bought in the UK and covers the
following areas:
- CleverSpa®Pump Heater: 12 months from the date of purchase
- CleverSpa®Cover & Liner: 6 months from the date of purchase
Warranty is not transferable if the goods are resold after the original purchase.
CleverSpa®is designed and manufactured for domestic use only. The Warranty does not extend to any commercial business use.
FREE EXTENDED WARRANTY
If you register within 28 days we will extend your warranty to:
- CleverSpa®Pump Heater: 18 months from the date of purchase
- CleverSpa®Cover & Liner: 9 months from the date of purchase
REGISTERING YOUR WARRANTY
Visit
clevercompany.com/support/warranty/and
complete the form within 28 days of purchase.
Warranty will start from date of purchase which must be verified by proof of
purchase.
For up-to-date troubleshooting advice, technical information and FAQs visit
clevercompany.com.
WARRANTY CLAIMS
Before making a claim, we may be able to answer your query, simply visit
clevercompany.com/support/cleverspa-faqs.
If FAQs don’t solve the issue and you need to make a claim, visit our website
under the warranty section,
or contact Aftersales Team by email at:
support@clevercompany.com
When contacting CleverSpa® Aftersales Team, please ensure that you have
registered your warranty and include any photo/video evidence. This will help
our team to resolve your problem as quickly as possible.
If you need to make immediate contact our Aftersales Team is available at
on+44 (0) 151 318 6163.
Monday – Thursday: 9.00 am to 5.00 pm
Friday: 9.00am to 4.00pm
IMPORTANT!
Before using your CleverSpa®, please treat the water in accordance with the
chemical maintenance on: clevercompany.com
To ensure your CleverSpa®is always working at its best, we recommend our
CleverSpa®Chemical Spa Starter kit:
| STABILISED CHLORINE GRANULES (500G)
For Disinfecting Hot Tub Water
---|---
| pH PLUS (500G)
For Increasing pH Hot Tub Water
| pH MINUS (500G)
For Decreasing pH Hot Tub Water
| FOAM REMOVER (500ML)
Prevents & Removes Hot Tub Foam
| DIP TEST (x25)
For testing Chlorine, pH, and total Alkalinity
Read all chemical instructions carefully and use them as directed by the
manufacturer. To purchase CleverSpa ®
Chemicals and for more advice on CleverSpa ® maintenance, visit
clevercompany.com
Revitalise. Rejuvenate. Relax.
General Enquiries, Returns, Spare Parts, Repairs & Chemical Advice
+44 (0) 151 318 6163 or visit: clevercompany.com
Clever Company Ltd.
UK Address: Oldgate, St.Michael’s Industrial Estate, Widnes, Cheshire, WA8
8TL.
European Address: Radarweg 29, 1043 NX Amsterdam, Netherlands.
References
- Inflatable Hot Tubs, Accessories & Thermal Covers | CleverSpa
- Chemical Maintenance - Clever Company
- CleverSpa FAQs - Clever Company
- CleverSpa FAQs - Clever Company
- Free Warranty - CleverSpa Inflatable Hot Tubs | CleverSpa
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