vtech PMX-S54x0 Cordless 1-Line Hotel Phone User Guide

vtech PMX-S54x0 Cordless 1-Line Hotel Phone User Guide

PMX-S54x0
PMX-S5410
Cordless 1-Line Hotel Phone
PMX-S5420
Cordless 2-Line Hotel Phone
PMX-S5410 HC
Cordless 1-Line Handset and Charger
PMX-S5420 HC
Cordless 2-Line Handset and Charger
PMX-S5410 HC-S
Cordless 1-Line Handset and Slim Charger
PMX-S5420 HC-S
Cordless 2-Line Handset and Slim Charger
PMX-S5410-HID
Cordless 1-Line Hidden Base
PMX-S5420-HID
Cordless 2-Line Hidden Base
PMY-S44x0
PMY-S4410
Cordless 1-Line Hotel Phone
PMY-S4420
Cordless 2-Line Hotel Phone
PMY-S4410 HC-S
Cordless 1-Line Handset and Slim Charger
PMY-S4420 HC-S
Cordless 2-Line Handset and Slim Charger

Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

1. This product should be installed by a qualified technician.

2. This product should only connect to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS).

3. Read and understand all instructions.

4. Follow all warnings and instructions marked on the product.

5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

6. Do not use this product near water such as near a bathtub, washbowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.

7. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.

8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.

9. This product should be operated only from the type of power source indicated on the marking label. If you are notsure of the type of power supply on the premises, consult your dealer or local power company.

10. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.

11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.

12.  Toreduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.

13. Do not overload wall outlets and extension cords.

14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the followingconditions:

    • When the power supply cord or plug is damaged or frayed.
    • If liquid has spilled onto the product.
    • If the product has exposed to rain or water.
    • If the product does not operate normally by following the operating instructions. Adjust only those controls covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
    • If the product has been dropped and the telephone base and/or handset has been damaged.
    • If the product exhibits a distinct change in performance.

15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from
    lightning.

16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapor; etc.); a leak of natural gas; etc.

17. Only put the handset of your telephone next to your ear when it is in normal talk mode.

18. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

19. For pluggable equipment, the socket-outlet (power adaptor) shall be installed near the equipment and shall be easily accessible

20. Use only power supplies and rechargeable battery as indicated in this user guide. Do not dispose of batteries in a fire.
    They may explode. Check with local codes for possible special disposalinstructions.

21. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on the mounting studs until it locks into place. Refer to the full instructions in Installation in this user guide.

22. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver.

SAVE THESE INSTRUCTIONS

Parts checklist

Items contained in the telephone package:

Cable
PMX-S5420 HC-S| Cordless Handset, Battery, Slim Handset Charger, Adapter/LAN Cable
PMX-55410-HID| Hidden Base, LAN Cable
PMX-55420-HID| Hidden Base, LAN Cable
|
PMY-54420| Cordless Handset, Battery, Handset Charger, Hidden Base, Adapter/LAN Cable
PMY-S4410 HC-S| Cordless Handset, Battery, Slim Handset Charger, Adapter/LAN Cable
PMY-54420 HC-S| Cordless Handset, Battery, Slim Handset Charger, Adapter/LAN Cable

Cordless handset overview

Install handset battery

1. Insert the tip of a pen into the hole on the battery compartment cover, then slide open the battery compartment cover.
2. Insert the 3.7V, 950mAH Li-ion battery into the battery compartment.
3. Slide the battery compartment cover back until it securely clicks into place.

Cordless handset operation

Set LCD language

1. When the phone is connected and powered on for the first time, you will see the welcome screen.
   Tap Language on the screen.

2. Tap to choose your desired LCD language. It will then open the main menu in the chosen language.
   -OR
   Press or to choose your desired LCD language, and then tap OK to open the main menu in the chosen language

Screen auto on/off (Screen saving mode)
Screen auto off:

• Screen brightness will dim automatically from 100% to 0% when the phone is idle.
  Screen auto on:

• Screen brightness is resumed to 100% under the following conditions:
  a. Handset is lifted from the charging cradle;
  b. There is an in-coming call;
  c. Any key on the handset is pressed;
  d. Touch screen is tapped.
  Answer a call

• When there is an incoming call, press to answer the call.

Hold a call

• During a call, press the right soft key or tap to choose HOLD to put the current call on hold.
• During a call, press the right soft key or tap to choose to resume the call.

End a call

• When there is an incoming call, press to end the call.

Adjust ring and speaker volume

• When ringing or during a call, press or on the handset to adjust the speaker volume.
  -OR-

• When ringing or during a call, press + or – on the side of the handset to adjust the speaker volume.

Mute a call

To mute a call:

• During a call, press the left soft key to choose MUTE to mute the handset microphone.

To end mute a call:

• During a call, press the left soft key again to choose MUTE to resume the conversation.

Redial last number

• While in the home page, tap to choose REDIAL to directly redial the previously dial number.

Access voice message
When there is a new voice message, the **key flashes red, the red MESSAGE WAITING** light on the telephone base also flashes.

• When on the handset flashes red, press to access voice messages.
  -OR-

• Press or to choose Voice Message, then press OK to access the voice message page.

Make an emergency call

• Press to dial the emergency telephone number.
  Note: One emergency telephone number (e.g., police, fire, medical or your hotel’s telephone number) is stored in the phone.

Speakerphone
To switch to the speakerphone mode during a call:

• Press to switch from the earpiece mode to speakerphone mode.
  To switch to the earpiece mode during a call:

• Press to switch from the speakerphone mode to earpiece mode.

Switch between menu pages

1. While in the home page, tap Telephone call on the screen.
2. Tap OK to confirm.

Telephone calls / Room-to-Room Call

1. While in the home page, tap Telephone call on the screen.
2. Tap to choose Room to Room.
3. Using the dialing keys to enter the room number.
4. Press to dial the room number.

Telephone calls / Local Call

1. While in the home page, tap Telephone call on the screen.
2. Tap to choose Local Call.
3. Using the dialing keys to enter the local call number.
4. Press to dial the local call number.

Telephone calls / IDD Call

1. While in the home page, tap Telephone call on the screen.
2. Tap to choose International.
3. Using the dialing keys to enter the IDD call number.
4. Press to dial the IDD call number.

Hotel service / Concierge

1. While in the home page, tap Hotel service on the screen.
2. Tap Concierge to dial the Concierge number.

Hotel service / Message

1. While in the home page, tap Hotel service on the screen.
2. Tap Message to retrieve messages.

Hotel service / In-room dining

1. While in the home page, tap Hotel service on the screen.
2. Tap In-RM Dining to dial the in-room dining number.

Dining / Restaurant

1. While in the home page, tap Dining on the screen.
2. Tap to choose your desired restaurant from the list.
3. Tap OK to review the details of the chosen restaurant.
4. Tap Call to directly dial the number of the chosen restaurant.

Register handsets

1. Register a handset on its base station:
   Long press FIND HANDSET key for 5-6 seconds and then release to put base station into
   registration mode, IN USE I CHARGE LED on the base station will flash slowly for 3 minutes at the same time.
   -OR
   Register a handset on its hidden base:
   Press REG/Page button for more than five seconds to put the hidden base into registration mode.

2. Follow the following steps to register a handset to its base station on handset screen:

3. Option 1: Press Language and input *75600# in idle mode to enter Administration Mode.

4. Option 2: Input *75600# in idle mode, then long press HOLD key to enter Administration Mode.

5. Select Registration from the menu.

6. Select Register handset to begin pairing the handset with its base station in Registration Mode.

7. If registration is successful, an acknowledgement message will be shown.
   If registration is not successful due to any interference (i.e. electromagnetic interference), eliminate the interference first and then repeat the steps above again until registration is successful.

Note:
Please do not register two handsets simultaneously in the same area. Otherwise, either handset or both will be registered to a wrong base station, or their registration will fail due to mutual interference.

Deregister Handsets

1. Deregister all the handsets on their base station.

2. Long press FIND HANDSET key for >12 seconds and then release to put base station into Deregistration Mode. IN USE I CHARGE LED on the base station will flash quickly for 5 seconds at the same time.

3. Press FIND HANDSET again within 5 seconds, IN USE I CHARGE LED on the base station will turn off and all the registered handsets to the base station will be deregistered.

4. Deregister a handset on handset screen.

5. Input *75600# in idle mode, then long press HOLD key to enter Administration Mode.

6. Select Registration from the menu.

Select Deregister handset, all the registered handsets to the base station will be listed on the handset screen, with itself marked with **.

3. Select one and press **OK.** If deregistration is successful, an acknowledgement message will be shown on the screen.  

Handset and charger

• PMX-S5410 HC
  PMX-S5420 HC

• PMX-S5410 HC-S
  PMX-S5420 HC-S

• PMY-S4410 HC-S
  PMY-S4420 HC-S

To charge a handset, plug your handset to your charger. When a handset is being charged, the red LED on the charger will turn on.

Handset and telephone base

PMX-S5410 Telephone base
PMX-S5420 Telephone base

FIND HANDSET button:
Press FIND HANDSET button in normal mode, all its registered handsets will ring.

Connect the telephone base

PMX-S5410 Telephone Base
PMX-S5420 Telephone Base

Hidden base

PMX-S5410-HID
PMX-S5420-HID

Power source:
PoE power supply or DC power adaptor. The DC power jack is at the back of the hidden base.
REG/Page button:
Find all handsets:
Press REG/Page button in normal mode, all its registered handsets will ring.
Register a handset:
Press REG/Page button for more than five seconds to put the hidden base into registration mode.
Light:
If a hidden base is connected and registered, the red LED will be off.
If a hidden base is disconnected or unregistered, the red LED will flash every second.
If a hidden base is in registration mode, the red LED will flash every two seconds.

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.

My telephone doesn’t work at all.

• Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.
• Disconnect the telephone line cord and plug it in a working telephone. If another telephone doesn’t work, the problem is in the wall jack, wiring or telephone/PBX service. Contact your telephone service provider (charges may apply) or PBX system administrator.

I cannot hear the dial tone.

• Try all the suggestions above.
• Disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a new telephone line cord.
• If changing telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider.
• You may be using a new cable or VoIP service, the existing telephone jacks in your home may no longer work. Contact your service provider for solutions.

I cannot dial out.

• Try all the suggestions above.
• Make sure you have a dial tone before dialing.
• Eliminate any background noise.
• If other telephones in the same hotel are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply) or PBX system administrator.
• If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information.

The telephone does not ring when there is an incoming call.

• Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack.
• If other telephones in the same room are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply) or PBX system administrator.
• Test a working phone at the wall jack. If another phone has the same problem, contact your telephone service provider (charges may apply).
• Your line cord may be defective. Try installing a new line cord.

There is interference during a telephone conversation.

• If you subscribe to high-speed Internet service (DSL-digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.Contact your DSL service provider for more information about DSL filters.
• If your telephone is plugged into a modem or a surge protector, plug the telephone (or modem/ surge protector) into a different location. If this does not solve the problem, relocate your telephone or modem farther apart from each other, or use a different surge protector.
• If other telephones in your office are having the same problem, the problem is in the wiring or telephone/PBX service. Contact your telephone service provider (charges may apply) or PBX system administrator.

I hear other calls while using my phone.

• Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider.

Maintenance

Taking care of your telephone
Your telephone contains sophisticated electronic parts, so it must be treated with care.

Avoid rough treatment
Place the telephone and handset down gently. Save the original packing materials to protect your telephone if you ever need toship it.

Avoid water
Your telephone can be damaged if it gets wet. Do not use the telephone outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.

Cleaning your telephone
Yourtelephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone should fall into water,
DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE TELEPHONE LINE CORD FROM THE WALL. Then remove the telephone by the unplugged cords.

Disclaimer and Limitation of Liability

VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of important data on other media to protect against data loss.

REMEMBER THAT ELECTRICAL Appliances CAN CAUSE SERIOUS INJURY IF USED WHEN YOU ARE WET OR STANDING IN WATER. IF THE TELEPHONE BASE SHOULD FALL INTO WATER, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND/OR TELEPHONE LINE CORD FROM THE WALL. THEN REMOVE THE TELEPHONE BY THE UNPLUGGED CORDS.
European Directives
This equipment is compliant with 2014/53/EU (RED) and 2011/65/EU (ROHS).
Declaration of Conformity
The Declaration of Conformity may be obtained from www.vtechhotelphones.com.

Disposal of batteries and product

These symbols (1,2) on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries must not be mixed with general household waste.

For proper treatment, recovery and recycling of old products and batteries, please take them to applicable collection points in accordance with your national legislation.

By disposing of them correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment.

For more information about collection and recycling, please contact your local municipality. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

Product disposal instructions for business users
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.

Information on Disposal in other countries outside the European Union
These symbols (1,3) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

Note for the battery symbol
This symbol 2 might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved.

Technical specifications

Power requirement

Telephone base power adapter:

• Input: 100-240V~ 50/60Hz 0.5A Output: 5.0V 2.0A 10.0W
• Manufacturer: Ten Pao Industrial Co., Ltd.
  • Model identifier: S012CDV0500200(EU), S012CDB0500200(UK) S012CDS0500200(AU)
• Manufacturer: VTech Telecommunications Limited
  • Model identifier: VT07EEU05200(EU), VT07EUK05200(UK), VT07EAU05200(AU)
• Use only the power adapter indicated above for the telephone base

Handset battery:

• 3.7V 950mAH, Li-ion
• Manufacturer: Shenzhen BYD Lithium Battery Company Ltd.
  • Model No.: SCD530-1
• Use only the supplied battery or the battery indicated above

Charger power adapter:

• Input: 100-240V~ AC 50/60 Hz 0.15A Output: 6V 0.45A 2.70W

• Manufacturer: VTech Telecommunications Limited

  • Model No.: VT05EEU06045(EU), VT05EUK06045(UK),
    VT05EAU06045(AU)

• Use only the power adapter indicated above for the charger.

Caution:

Risk of explosion if battery is an incorrect type.
Disposal of used batteries according to the instructions.

For pluggable equipment, the socket-outlet (power adaptor) shall be installed near the equipment and shall be easily accessible.

The applied nameplate is located at the bottom or rear of the product.
The equipment shall be mounted at a height of less than 2 metres.

• Avoid using battery in the following conditions:
  • High or low extreme temperatures during use, storage, or transportation.
  • Low air pressure at high altitude.
  • Replacement of a battery with an incorrect type that can defeat a safeguard.
  • Disposal or a battery into fire or a hot oven, or mechanically crushing or cutting of a battery that can result in an explosion.
  • Leaving a battery in an extremely high temperature surrounding environment that can result in an explosion or the leakage of flammable liquid or gas.
  • Extremely high temperature and/or extremely low air pressure that can result in an explosion or the leakage of flammable liquid or gas.
• This product should be only connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS).

Specifications are subject to change without notice.
Copyright © 2023
VTech Telecommunications Limited
All rights reserved. 07/23.
PMX-S54x0_PMY-S44x0_UG_V5_EU-UK-AU_25JUL2023

References

• Official VTech Hotel Phones | VTech® Hotel Phones
• Official VTech Hotel Phones | VTech® Hotel Phones

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