Chamberlain Cigbu Internet Gateway User’s Guide

Chamberlain Cigbu Internet Gateway

CHAMBERLAIN® INTERNET GATEWAY USER’S GUIDE

Featuring MyQ® Technology

This User’s Guide will help you get the most from your Chamberlain® MyQ® enabled products when using a smartphone, tablet, or computer to monitor and control your garage door opener, gate operator, light controls, or other MyQ® enabled products.

 CONNECT & CREATE

• See the “Chamberlain MyQ® Quick Start Guide” for instructions for the connection of your Chamberlain® Internet Gateway to the Internet. You MUST use a computer for this step; you cannot create an account from a mobile device. Go to www.mychamberlain.com to create an account and connect the Internet Gateway.
• You must have a valid email address to create a Chamberlain® MyQ® account. Enter your information and click submit, an email will be sent to you to confirm your valid email address. If you do not get a confi ring email, check your spam email folder or try creating the account again, being careful to spell the email address correctly.
• When the Chamberlain® Internet Gateway powers up, the GREEN LED and BLUE LED will blink four times to indicate a correct power connection and reset of the Internet Gateway. After powering up, the LEDs will indicate the status of the Chamberlain® Internet Gateway. Refer to the “tips” section for details regarding the LED indicators.
• If the GREEN LED is off after connecting the Chamberlain® Internet Gateway to your router, check the Ethernet cable connection to your router. It must be in the LAN port, (normally numbered 1 – 4). If the GREEN LED is still off, try another port on your router. If you still cannot get a solid GREEN LED, contact Chamberlain® Technical Support at technical.support@chamberlain.com or at 1-800-528-9131.

If you have additional questions or problems after reviewing this User’s Guide, please contact Chamberlain® Technical Support at: technical.support@chamberlain.com or at 1-800-528-9131.

Registration

REGISTER CHAMBERLAIN® INTERNET GATEWAY AND ADD DEVICES

Once you have successfully created your Chamberlain® MyQ® account, you must add the Chamberlain® Internet Gateway to the account. It is easy to do from a computer; this can also be done from an internet enabled smartphone or tablet. See section 3 for downloading the MyQ® app and sections 5 and 6 for using the app.

• To add the Chamberlain® Internet Gateway to your account, the GREEN LED on the Internet Gateway must be on continuously. If the GREEN LED is off, see Section 1, Connect & Create. The Chamberlain® Internet Gateway must have an internet connection for the website or phone to find it.
• In the www.mychamberlain.com website, add the Chamberlain® Internet Gateway. Click on “Manage Places” to add the Internet Gateway. If this is the fi rst Chamberlain® Internet Gateway connected to the account, the screen will already be at the step of “Register Gateway”. You will need the SERIAL NUMBER from the bottom label of the Internet Gateway. The serial number is a series of ten characters, 0 – 9 or a – f. Be sure to use the correct characters (e.g., a zero “0” instead of an “O”) and keep the character spacing correct (XXXX-XXX-XXX). If this is the second Chamberlain® Internet Gateway to be added, just click on “Manage Places>Add New Place”. For instructions on how to complete this step with the MyQ® app, see sections 5 and 6.
• Name the Chamberlain® Internet Gateway (e.g., “123 Main Street” or “Home Sweet Home”). Click “Save and Close” to complete this step.
• You can add MyQ® devices like the garage door opener, gate operator, lights, or other accessories from the “Manage Places” page, or you can download the MyQ® app and add any MyQ® device from a smartphone or tablet. To add the garage door opener or other devices, click on “Manage Places>Add New Device” and follow the steps. Once you click ADD you have 3 minutes to go to the garage door opener or device and press it’s learn button. To add a gate operator ensure that the gate is closed. Give the operator an OPEN command. Within 30 seconds, when the gate is at the open limit press and release the reset button 3 times (on primary gate). The Chamberlain® Internet Gateway will pair to the operator.
• Once a device is programmed, it will appear on the screen. You can then name the device (e.g., left garage door, table lamp, etc.).

GETTING A SMARTPHONE APP

If you have an older OS, the phone or tablet will not be able to locate the MyQ® app. You may need to upgrade the phone’s OS to be able to fi nd, download, and use the MyQ® app. Smartphone apps are available for Apple® and Android™ devices:

• Apple® iPhone®, iPad®, and iPod Touch®
  • Visit the Apple App StoreSM from your Apple device to download the MyQ® app (search for “MyQ” by The Chamberlain Group, Inc.).
• Android™ smartphones and tablets
  • Visit Google Play from your smartphone to download the MyQ® app (search for “MyQ” by The Chamberlain Group, Inc.).
• BlackBerry®, Windows, and other smartphones
  • You can access your MyQ® account to monitor and control your garage door opener, gate operator, and other MyQ® accessories on other smartphones by pointing your phone’s browser to www.mychamberlain.com/mobile.
  • Bookmark this page for later use.
  • The mobile website has the same functionality as the smartphone apps.

After the app is installed on your smartphone, you can add a new device to your account by following the instructions for your smartphone in Sections 5 – 6.

SECURITY SETTINGS

CHANGING MyQ® APP SECURITY SETTINGS

You can change the SECURITY SETTINGS of the MyQ® app to allow quicker access to your devices and account. The default security setting for the app is at the highest level: you must enter your email and password credentials every time to launch the app or to access and change your account settings. The security settings apply to each individual phone, so each phone tied to the same account must be confi gured separately. These settings do not affect the web page login. A four-Digit PASSCODE can be created in place of your email and password credentials. See “Creating a Passcode” below.

Default MyQ® App Security Settings

• Launching App – high security is initially set to ON. You must enter your email and password credentials every time the app is launched. Setting this to OFF allows the app to launch without requiring your credentials or a 4-digit passcode.
• Accessing Account – high security is initially set to ON. You must enter the email & password credentials every time you want to access your account settings. Setting this to OFF lets you access your account settings without requiring your credentials or a 4-digit passcode.
• Opening Door/Gate – high security initially set to OFF. If you turn it ON, you must enter your email and password credentials or a 4-digit passcode every time you want to use the app to open your door or gate. Setting this to OFF lets you open your door or gate without requiring your credentials or a 4-digit passcode. It is strongly recommended that if you turn OFF the security settings for launching the app, you set this function to ON and create a 4-digit passcode for opening the door or gate. This prevents anyone from using your phone to get into your garage.

Creating a Passcode

You can create a 4-digit PASSCODE within the MyQ® app that automatically replaces your email and password credentials. You may want to use the same code as your outside keypad for ease of use.

• The passcode is four characters (numbers or letters, depending on your smartphone).
• When you create your 4-digit passcode, the app will ask for the passcode twice.
• If you use the “Account > Logout” function on the smartphone, your passcode will be automatically deleted; restarting the app will require the creation of a new passcode.
• See the section on your smartphone (Apple or Android) for specifi c instructions on how to create a 4-digit passcode.

APPLE APP CONTROLS

Controlling a device (a garage door opener, gate operator, light etc.)

Go to Places

• Swipe left or right to select a device (to see more than one door, gate, or light).
• Tap the door or gate image to open/close the door or gate.
• Tap the light image to turn the light on/off.
• If a device is grayed out, it is currently unavailable (e.g., if a light control was unplugged)

Security settings (see section 4 for details)

Go to Accounts > My Account > Security

• Set security for launching an app.
• Set security for accessing the account.
• Set security for opening the garage door.

If security is set to ON, you must enter your email and password, or 4-digit passcode.

Setting a 4-digit passcode

Go to Accounts > My Account > Passcode

• Enter a 4-digit passcode; you must enter this twice.
• The 4-digit passcode now replaces email and password for security.
• The 4-digit passcode is deleted if you log in; restarting the app will require the creation of a new passcode.

Add/delete/rename a device

(a garage door opener, gate operator, light, etc.) Go to Places; tap the gear in the upper left corner of the screen To Add:

• Tap the Chamberlain® Internet Gateway name
• Tap Add New Device

To Delete:

• Tap the Chamberlain® Internet Gateway name
• Tap Edit
• Tap the “-“ (minus sign)

To Rename:

• Tap the Chamberlain® Internet Gateway name
• Tap Edit
• Tap the device’s name and enter a new name

Add/delete/rename a Chamberlain® Internet Gateway

Go to Places; tap the gear in the upper left corner of the screen

To Add:

• Tap the “+” (plus)

To Delete:

• Tap the “-“ (minus)

To Rename:

• Tap the Chamberlain® Internet Gateway name
• Tap Edit
• Tap the Internet Gateway name and enter a new name

Logging out

• A logout requires an email and password to restart the app.
• A logout will delete the passcode; restarting the app will require the creation of a new passcode.

ANDROID APP CONTROLS

Controlling a Device (e.g., garage door opener, gate operator, light, etc.)

• Go to the Places tab.
• Swipe right or left to select a device (to see more than one door, gate, or light).
  • Tap the door or gate image to open/close the door or gate.
  • Tap the light image to turn the light on/off.
  • If a device is grayed out, it is currently unavailable (e.g., if a light control was unplugged).

Security Settings (see section 4 for details)

• Go to the Account tab.
• Tap “My Account”.
• Tap Security.
  • Set security for launching the app.
  • Set security for accessing the account.
  • Set security for opening the garage door.
• Tap “Done” to save settings.
• If security is set to ON, you must enter an email and password, or a 4-digit passcode. A logout will delete the passcode; restarting the app will require the creation of a new passcode.

Setting a Passcode

• Go to the Account tab.
• Tap “My Account”.
• Tap “Passcode”.
  • Enter a 4-digit passcode (PIN); you must enter this twice.
• The 4-digit passcode now replaces email and password for security.

Add/Delete/Rename a Device (e.g., garage door opener, gate operator, light, etc.)

• Go to the Places tab.
• Menu button > Manage Places.
• Select your place (Chamberlain® Internet Gateway).
  • To Add:
  • Menu button > Add New Device.
  • Then follow the instructions.
  • To Delete:
  • Press and hold the device name.
  • Tap “Delete Device”.
  • To Rename:
  • Tap the device’s name.
  • Rename, then select “Save” to save changes.

Add/Delete/Rename a Chamberlain® Internet Gateway

• Go to the Places tab.
• Menu button > Manage Places.
  • To Add:
  • Menu button > Add New.
  • Then follow the instructions.
  • To Delete:
  • Press and hold the place’s name.
  • Tap “Delete Gateway”.
  • To Rename:
  • Press and hold the place’s name.
  • Tap “Edit”.
  • Rename, then select “Save” to save changes.

Logout

• Go to Account tab.
• Menu button > Log Out.
• A logout requires an email and password to restart the app. A logout will delete the passcode; restarting the app will require the creation of a new passcode.

ALERTS

The alert feature allows MyQ® users to receive an electronic notifi cation (alert) when a certain event occurs (e.g. the garage door opens or closes). An alert can be enabled, edited, or disabled with any internet enabled computer or smartphone. Multiple alerts can be enabled for any garage door opener, gate operator, or light control. An alert can be received on an internet-enabled smartphone or computer from anywhere in the world.

Event Options:

• The door or gate opens/closes
• The door or gate remains open for an extended period of time
• The light turns on/off

Event Settings:

• All times and all days
• Specifi c days of the week (e.g. weekends only)
• Specifi c time (e.g. 8:00 am to 6:00 pm)

Alert Options:

• Email – An alert will be sent to the MyQ® account email address
• Push Notifi cation – An alert will be sent to each smartphone/tablet with the MyQ® app installed that has logged into the MyQ® account at least once. NOTE: Push notifi cations can be enabled/disabled through the smartphone or tablet settings.
• An email and push notifi cation simultaneously

Event History

Whenever the designated event occurs the event history will display the event, including the time and day of the occurrence. The event history can be deleted.

iPhone® is a registered trademark of Apple Inc.

Android™ is a registered trademark of Google Inc.

BlackBerry® is a registered trademark of Research In Motion Limited

Tips

What do the LEDs on the Chamberlain® Internet Gateway signify?

• The GREEN LED must be on continuously after power and network connections are completed (NOTE: The LED may blink intermittently with data traffic ).
• GREEN LED Off – The router is not providing an IP address to the Chamberlain® Internet Gateway. Check your router settings and internet connections.
• GREEN LED fl ashing steadily On & Off – The Chamberlain® Internet Gateway has an IP address, but is not accessing the Internet. Check your router settings and internet connections.
• GREEN LED On Solid – The Chamberlain® Internet Gateway has an IP address and is connected to the Internet.
• The BLUE LED indicates the Chamberlain® Internet Gateway has programmed at least one device like a garage door opener, gate operator, or other MyQ® enabled product. The blue LED does not indicate if devices are connected; it only indicates that the Internet Gateway has “programmed” one device to its memory.
• The YELLOW LED indicates the Chamberlain® Internet Gateway is in the “Add New Device” or learn mode, otherwise, the LED will remain off.

Changing MyQ® App Security Settings

• You can change the SECURITY SETTINGS of the MyQ® app for quicker access to your devices and your account. The default security setting for the app is high. If desired, you can lower the Security Settings of the app.
  See Section 4.

IMPORTANT NOTE: The MyQ® app is designed to work with Android™ smartphones and select Android™ tablets. Full functionality of the MyQ® app on Android™ tablets may not be available.

FAQs

What does the Chamberlain CIGBU MyQ Internet Gateway do?

The Chamberlain CIGBU MyQ Internet Gateway allows you to open, close, and monitor your Chamberlain MyQ enabled garage door opener using your smartphone. It also lets you control your household lighting from anywhere via your smartphone.

How does it connect to my garage door opener?

The Internet Gateway connects to your garage door opener and other MyQ devices through your home router, enabling wireless communication.

Can I receive alerts about my garage door's status?

Yes, you can receive customizable automated smartphone alerts when your garage door is open or closed using the MyQ App.

Is the installation complicated?

No, installation is straightforward and can be completed within minutes. You need to connect it to your internet router.

What other devices are compatible with the Chamberlain CIGBU MyQ Internet Gateway?

It works with Chamberlain MyQ-Enabled Garage Door Openers and MyQ Accessories. Smartphone apps are available for Apple and Android devices, including iPhone, iPad, iPod Touch, and Android smartphones and tablets.

What's included in the box?

The package includes the Internet Gateway, Power Cord, Ethernet Cable, and instructions for downloading the MyQ App.

Is the Chamberlain CIGBU Internet Gateway compatible with specific garage door models?

It is designed to work with Chamberlain MyQ-Enabled Garage Door Openers, so it's essential to check the compatibility with your specific garage door model.

Can I control the Chamberlain CIGBU MyQ Internet Gateway remotely?

Yes, you can control your Chamberlain MyQ enabled garage door opener and home lighting remotely using your smartphone as long as you have an internet connection.

Does the Chamberlain CIGBU Internet Gateway come with batteries?

No, it does not come with batteries as it is typically powered through other means, such as a power cord.

Is the Chamberlain CIGBU Internet Gateway compatible with voice assistants like Alexa or Google Assistant?

The Chamberlain CIGBU Internet Gateway is primarily designed for use with the MyQ App and Apple HomeKit. It may not have direct compatibility with voice assistants like Alexa or Google Assistant, but you can check for any updates or integrations that may offer such compatibility.

What is the warranty for the Chamberlain CIGBU MyQ Internet Gateway?

The product comes with a 1-year warranty. You can refer to the warranty description for more details on the coverage.

Does the Chamberlain CIGBU Internet Gateway require professional installation?

No, the installation of the Chamberlain CIGBU MyQ Internet Gateway is designed to be user-friendly and can typically be done by the homeowner. It does not require professional installation.

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