SoundCore Q20i Headphones A3004 User Manual

SoundCore Q20i Headphones A3004

USER MANUAL

SUPPORT

Please visit www.soundcore.com/support for more information.

APP

WEARING

Wear the headphones with the “L” logo on your left ear and “R” logo on your right ear. Adjust the length of the headband for a comfortable fit.

CHARGING

Fully dry off the headphones and USB-C charging port before charging.
Do not turn on your headphones while charging.
Use a certified USB-C charging cable and charger to prevent any damage.

POWERING ON & PAIRING

Press and hold the multi-function button for 3 seconds to power on. The headphones will automatically enter Bluetooth pairing mode when connecting for the first time.

Select soundcore Q20i * on your device’s Bluetooth list when connecting for the first time.

*The device name may vary depending on the region.

MANUAL PAIRING

To manually enter Bluetooth pairing mode, after powering on the headphones, press the multi-function button twice to pair.

DUAL CONNECTIONS

The headphones can connect with two devices at the same time.
When already connected to one device, press the multi-function button twice to pair with another device.

BUTTON CONTROLS

BUTTON CONTROLS

AMBIENT SOUND

Active Noise Cancellation (ANC): Reduce unwanted background noise.

Transparency: Stay aware of your surroundings while listening to music.

WIRED LISTENING

Play audio on an external device by plugging in a 3.5mm AUX cable. Wired listening will automatically turn off Bluetooth mode.

*When using an AUX cable, the ANC function will be disabled

RESET

You might need to reset your headphones if you experience connectivity or function issues.
Delete the pairing history from your Bluetooth device first.
Press and hold the volume up and multi-function button simultaneously for 5 seconds until the LED flashes blue twice.

LED LIGHT GUIDE

FIRMWARE UPDATE

You will be informed once the new version of firmware is detected when you connect the headphones with the app.
Ensure the headphones are powered on and connected to  a device until the firmware update is complete. During the update, avoid any usage and ensure stable access to the internet.

SPECS

Specifications are subject to change without notice.

FAQ

How to Pair soundcore Q20i

If you’ve recently purchased soundcore Q20i headphones, you may be wondering how to pair them with your device. Don’t worry, we’ve got you covered! In this article, we’ll guide you through the simple steps to pair your soundcore Q20i headphones with your device. So, let’s get started!

1. Press and hold the “power on” button for 5s to enter into pairing mode directly after the headphones are turned off.

2. Press and hold the “power on” button for 1s-3s until you hear the boot-up tone. The headphones will automatically reconnect to the last device. If the headphones do not reconnect to the last device after continuously sending a reconnection signal for 5s, it will enter pairing mode again.

3. Once the headphones are paired with a device already if you want to pair these headphones with another device, please manually disconnect the current connection of the device. Then, the headphones will automatically enter pairing mode, and you can start pairing again.

4. Connecting to a second device: After double-clicking the switch button, the currently connected device will not be disconnected, and the headphones will re-enter pairing mode where a second device can search for and connect to the headphones.

5. The factory default is to automatically enter the pairing mode when the device is turned on for the first time.

If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.

How to Reset Your soundcore Headphones

Welcome to our guide on ‘How to Reset Your soundcore Headphones’. If you’ve been experiencing issues with your headphones or simply want to start afresh, this article is designed to provide you with a step-by-step process to successfully reset your device. This guide covers the reset procedures for most soundcore headphones currently on the market. Stay tuned as we walk you through this simple yet essential procedure.

1. True Wireless Earbuds

case open.

2. Press and hold the charging case button all the way down for 10 seconds until the LED indicators flash white rapidly three times.

A3953| Liberty 4| Put the earphones into the charging case, keep the charging case cover open, and hold down the charging case button for 10 seconds:

1. The breathing lamp blinks three times (500ms/ time), indicating that the reset is successful.

2. The rear breathing lamp flashes for 1 second, indicating a pairing request.

3. After connecting the device successfully, keep on for 1 second and breathe for 2 seconds.

A3952| Liberty 3 Pro| 1. Place the earbuds in the charging case and leave the cover open.

2. Press and hold the button on the case for 10 seconds until the LED indicators inside flash 3 times quickly. When the LEDs start flashing fast, it confirms that the reset was successful and the earbuds have entered pairing mode.

A3850| VR P10| 1. Place the earbuds in the charging case and leave the case open.

2. Press and hold the button on the case for 10 seconds until the LED indicator on the charging case flashes red for 3 times after the red lights flashes for 3 seconds, it will turn to blue lights in flashing which means it is in pairing mode. This confirms that the reset was successful and your earbuds can be connected normal.

A6610| Sleep A10| 1. Place the earbuds in the charging case and leave the case open.

2. Press the button on the charging case for 10 seconds until the LED indicators inside the case flash fast 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally.

A3961| Sport X10| 1. Place the earbuds in the charging case and leave the case open.

2. Press and hold the button on the charging case for 10 seconds until the LED indicators on the case flash white 3 times and then flash in sequence. This confirms that the reset was successful and your earbuds can be connected normally.

A3951| Liberty Air 2 Pro| 1.Place the earbuds into the charging case and leave the case open.

2.Press and hold the button on the case for 10 seconds until the earbud LED indicators flash red 3 times and then turn white.

A3930| Liberty 2 Pro Upgraded Version
A3909| Liberty 2 Pro
A3913| Liberty 2
A3948| A20i/A25i| 1. Place the earbuds in the charging case and leave the case open.

2. Press and hold the button on the case for 10 seconds until the LED indicator on the charging case flashes red 3 times. Then wait for 4 seconds until the LED indicator rapidly flashes white.

A3949| R50i/P25i/P20i| 1. Take the earbuds out of the case.

2. Within one minute of the earbuds powering on, tap and hold the touchpads on both earbuds for 10 seconds until you hear a notification sound.

A3936| Space A40| 1. Place the earbuds in the charging case and leave the case open.

2. Press and hold the button on the case for 10 seconds until the LED indicator flashes 3 times.

A3943/A3944| Life Note E/Life P2 Mini
A3982/A3992| Life Dot 3i/Life A3i| 1. Put the earphone into the charging case

2. Open the charging box cover

3. Hold down the charging box button for 10 seconds

4. The charging case flashes red light for 3 times

A3945| Life Note 3S/Life Note 3R| 1. Leave the case open

2. Press and hold the button on the case for 10 seconds until 3 LED indicators on the charging case flash white simultaneously for 3 times

A3991| Life P2i| 1. Place the earbuds in the charging case and leave the case open.

2. Press and hold the button on the case for 10 seconds until the LED indicator on the charging case flashes red 3 times. Then wait for 4 seconds until the LED indicator rapidly flashes white.

A3983/A3993| Life P3i/P3i/Life Note 3i/Note 3i
A3910| Liberty Air 2| 1. Open the charging case

2. Press and hold the button behind the charging case for 10 seconds. The LED indicators of the earbuds will flash red 3 times and then the right LED rapidly flash white

A3931| Life Dot 2 NC/Life Dot 2 XR
A3935011| Life A2 NC
A3935012| Life A2 NC+
A3922| Life Dot 2| 1. Place the earbuds into the charging case and make sure they are being charged.

2. Press and hold the button on both earbuds for 8 seconds. The LED indicators will flash red 3 times and then turn white.

A3918| Spirit X2| 1. Open the charging case

2. Press and hold the button behind the charging case for 10 seconds. The LED indicators of the earbuds will flash red 3 times and then turn white.

A3904| Spirit Dot 2| 1. Place the earbuds into the charging case and make sure they are being charged for at least 10 seconds.

2. Keep the case open and continuously press the button on both earbuds 5 times until the LED indicators flash red 3 times.

A3939| Life P3| 1. Place the earbuds into the charging case and keep the case open.

2. Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging case flash white 3 times and then flash white in sequence continuously.

A3933| Life Note 3
A3926| Life Dot 2S| 1. Place the earbuds into the charging case and make sure they are being charged.

2. Press and hold the button on both earbuds for 8 seconds until the LED indicators on earbuds flash red for 3

times.

A3919| Life P2| 1. Place the earbuds into the charging case and make sure they are being charged.

2. Press and hold the button on both earbuds for 3 seconds. The LED indicators will flash red 3 times and then turn white.

A3908| Life Note
A3927| Life A1| 1. Place the earbuds into the charging case and make sure they are being charged.

2. Press and hold the button on both earbuds for 8 seconds. The LED indicators will flash red 3 times and then turn white.

2. Over-ear Headphones

and hold the power button & “+” button together for 5s (red LED flash 3 times) when the headset is powered on

Note: After restoring to factory settings, all function switches will be restored to their default settings. For example, after restoring to factory settings, the wear detection function will be restored to the default closed state. Please reset the function switches according to personal usage habits.

A3004| Q20i| Press and hold the “Volume+” and the power button simultaneously for 5 seconds when the headset is powered on
A3040| Space Q45| Press the “Volume+” button and “Volume-” button simultaneously and hold for 5 seconds (battery light flashes 5 times)
A3512| AnkerWork H300 Mono Headset
A3023| Life 2| Hold down the power button and “Volume+” for 5 seconds when inserting USB charger
A3032| Life Q10
A3025| Life Q20
A3045| Life Q20+
A3031| Soundcore Votex
A3027| Life Q35| Hold down the power button and “Volume+” for 5 seconds
A3028| Life Q30
A3029| Life Tune
A3030| Life Tune Pro
A3510| Anker PowerConf H700| Hold down the power button and rotation button+ for 5 seconds
|

3. Neckband Headphones&soundcore Frames

for 10 seconds until you hear the voice prompt.
A3213| R500/Life U2i| Press the the power button and Volume+ for 5 seconds in charging status
A3212| Life U2| 1. Press and hold the power button and “Volume+” button for 5 seconds to clear the Bluetooth pairing information.

2. Then the device finishes the reset after the red light flashes twice.

How to Connect Q20i to a Second Device Using the Multi-Point Feature

Are you looking to connect your soundcore Q20i wireless headphones to a second device using the multi-point feature? This feature allows you to connect your headphones to two devices simultaneously, making it easy to switch between them without having to disconnect and reconnect each time. In this article, we’ll guide you through the simple steps to connect your Q20i headphones to a second device using the multi-point feature. So, let’s get started!

1. After connecting the headphones to a Bluetooth device, double-click the “power on” button and it will enter pairing mode again: you will hear the pairing prompt and the blue light will flash quickly, then you will be able to select the headphones on the second device to begin pairing;

2. You can only connect to a second device if the first device is inactive, if sound input is received from the first device the headphones will not enter into pairing mode;

3. If you use the first connected Bluetooth device to make a call or when an incoming call rings, the second device remains in a call waiting state:

①When you click the play/pause button it will hang up the current call and automatically connect to the waiting call;

②Long press the play/pause button to reject the waiting call.

4. The play/pause button only responds to the last active device;

5. If the first device is playing music and the second device receives a call, short press the play/pause button to answer the call. Once the call has ended the headphones will resume playing the music from the first device.

6. When there is a link loss of any device in multi-point mode, the connection time is 10 minutes, and the LED displays the status of the device that is still connected.

How to Reset soundcore Q20i

If you’re experiencing issues with your soundcore Q20i headphones, such as connectivity problems or audio glitches, resetting them may be the solution. In this article, we’ll guide you through the steps to reset your headphones and get them back in working order.

While in the pairing state, long press the switch button and the volume + button in unison for 5 seconds to clear the Bluetooth pairing information

How to Improve the ANC Sound Quality of soundcore Q20i

If you’re looking to improve the ANC sound quality of your soundcore Q20i headphones, you’ve come to the right place. In this article, we’ll provide you with suggestions to improve the ANC sound quality of your soundcore Q20i headphones.

1. Check whether you are wearing the headphones correctly and whether the left and right are reversed;

2. Ensure the earcovers completely cover your ears;

3. Adjust the length of the headphones to ensure it fits correctly.

Is there a noise-canceling feature in AUX-in-state?

No, the AUX-in state does not feature noise canceling.

Can I make a call with the AUX cable?

No, due to the fact, there is no mic on the AUX cable, but you can make calls through the microphone of the connected device itself when you connect the headphones with the AUX cable.

How long does it take to fully charge?

About 2 hours in an indoor environment.

Please note the headphones will not charge in an environment below 0°C.

What are the requirements for the charger?

The charger should follow these requirements: 5V, 1A.

What is the battery life?

40H (Bluetooth+ANC ON)

60H (Bluetooth+ANC OFF)

The headphones will play for 4 hours on a 10-minute charge.

Please note:

1. The above result is based on tests conducted at 50% volume with 3 songs looped to playback.

2. Different environments and different music will affect the playtime.

What Do I do if my PC prompts that the current exceeds the limit while I

charge the Q20i with my PC?

Please note the charging current of the headphones is about 600mA, and the current output of the USB port of some computers is too small, so there will be a pop-up window on the computer if the current exceeds the limit. So we will recommend you use a genuine adapter (5V no less than 1A) to charge soundcore Q20i.

What should I do if there is a sound of current when the device is

connected via Aux-In while charging?

It is recommended to unplug the charger when using the device and only use the battery for power, or use a three-prong grounded plug.

How do I enable the Transparency/Noise canceling function?

Press the NC button on the headphones once to enable the transparency mode, you will hear an “ANC—Normal—Transparency” voice prompt

Can I have a conversation when the transparency mode is turned on while

the earphones are playing music?

No, you can not.

The transparency mode of Q20i only puts the ambient sound in naturally, unlike other brands that amplify the external sound and reduce the music volume. Therefore, if you turn on the transparent mode while playing music, you will not be able to hear what the other party is saying.

You can pause the music or lower the music volume during the conversation.

How do I activate Siri or the voice assistant?

Long press the ANC button for 2s to activate or deactivate the voice assistant.

What should I do if the headphones button does not work？

Since this product uses the BES new-generation chip Bluetooth products, there is a very small probability that there may be some unknowable abnormal software crashes. When button failures or crashes occur on the headphones for some reason, please use the charging cable to charge normally. It can be completely reset and reused. And the original chip factory is continuously optimizing this issue, we promise to keep moving.

How do I deal with foreign objects and liquids entering the charging

port?

Use a dry cloth to carefully clean the foreign objects and liquids in the charging port, and let the charging port dry for 24 hours before charging.

What does the indicator mean?

(Waiting for connection status)

Blue light flash| Out of Bluetooth connection range (Waiting for connection status)
Blue light quick flash| Pairing/incoming call
Blue light always on| Standby state after connection

Why can I still hear voices when using noise-canceling mode?

Our noise-canceling mainly eliminates low-frequency noise, such as the roar of machines, the sound of air-conditioning units, etc., and the elimination of human voice is weak, so sometimes it will not effectively reduce the noise of human voices.

Why are voices quiet when using transparency mode?

The Transparency mode for the Q20i is designed to allow low, natural external sound. When there is no/low sound input to the headphones voices can be heard clearly to ensure there is no need to remove the headphones.

How is the call quality of soundcore Q20i?

The Q20i uses a built-in microphone to make calls while in Bluetooth mode. Calls retain the clarity of human voices which can lead to some ambient noise being present when in a busy environment.

Why is the call quality poor when playing games?

This is because the headphones are working in the call mode while you are playing games in Bluetooth mode, in order to ensure good call quality, the Bluetooth protocol limits the listening bandwidth in the call mode which will reduce the listening sound quality. This is limited by the Bluetooth protocol, almost all Bluetooth headphones will do this.

How to Activate the Multi-point Feature to Connect the Second Device

In this article, we will show you how to activate the multi-point feature on your Q20i headphones and connect to a second device. This feature allows you to pair and switch between two devices seamlessly, making it easier to listen to music or take calls between different devices without the hassle of disconnecting and reconnecting. Follow the steps below to activate the multi- point feature and enjoy the convenience of multi-device Bluetooth connectivity.

Double-click the “power on” button twice, the blue light will flash quickly alongside a voice prompt, then it will enter into the second pairing state.

If no device is paired within 2 minutes, the pairing state will be automatically canceled.

How to Fix soundcore Q20i headphones Battery Issues

If you’re experiencing battery problems with your soundcore Q2i headphones, don’t worry; there are several solutions that can help you fix them. In this article, we’ll offer troubleshooting tips to help you get the most out of your headphones. So, let’s dive in and learn how to fix soundcore Q2i headphones battery issues.

This may be caused by the insufficient power of the charger or the charger being damaged.

It’s important to note that the headphones require a relatively large charging current, up to 600mA. The output power of unqualified or broken chargers is too low. When the charger is connected to a high-current device, the output voltage drops, causing the headphones to fail to charge.

Therefore, we recommend recharging the headphones with a different charger that provides sufficient power. We suggest using a genuine charger that provides at least 5V1A.

A Guide to Maintaining soundcore Q20i

If you own a pair of soundcore Q20i headphones, it’s important to maintain them properly to ensure they continue to deliver high-quality sound and remain in good condition. In this guide, we will provide you with tips and instructions on how to maintain your soundcore Q20i headphones. By following these guidelines, you can extend the lifespan of your headphones and enjoy optimal performance for years to come.

1. Don’t leave it unused all the time. It is recommended to use it at least once a month. If the headphones battery is completely dead, it will cause the battery to over-discharge which will greatly affect the battery life.

2. Try not to charge the headphones when the remaining power is only 20% or when the power is low. This also has a great impact on battery life.

3. Keep it in a dry place, if the headphones come into contact with liquids please dry them with cold air.

4. Clean the ear covers and head pads frequently, and keep the parts in contact with the skin hygienic and clean; clean them with alcohol wipes.

5. Putting it on for a long time after sweating will cause mold and discoloration of the leather case. So it is important to clean the ear pads and headband after use to prevent this from happening.

6. Avoid irreversible damage to the headphones caused by excessive external force.

How to Reconnect soundcore Q20i

In this article, we’ll guide you through the steps to reconnect your soundcore Q20i headphones to your device and get back to enjoying your favorite tunes. So, let’s get started!

1. Press and hold the “power on” button for 1s-3s until you hear the boot-up tone.

2. The headphones will automatically reconnect to the last device.

3. If the headphones do not reconnect to the last device after continuously sending a reconnection signal for 5s, it will enter pairing mode again

How to Fix Low Volume on Calls When Using the Q20i

If you’re experiencing low volume during calls while using your Q20i headphones, there are a few solutions that can help you fix it. In this article, we’ll explore some troubleshooting tips that can help you boost the call volume on your Q20i headphones.

1. Check whether you are wearing the headphones correctly.

2. Check whether the left and right sides are reversed, because the call MIC is on the right front of the headphones, if the headphones are on incorrectly the MIC position will be on the left rear which will affect the call volume.

How to Fix a Low-Frequency Abnormal Sound from soundcore Q20i

If you’re experiencing low-frequency abnormal sounds, such as popping sounds, on your headphones, it can be frustrating and distracting. However, there are several steps you can take to troubleshoot and fix this issue.

1. Turn down the volume;

2. Ensure that the leather case fits closely against the face to prevent headphone noise from leaking and causing abnormal sounds at low frequencies;

3. Try to reset the headphones, please refer to another article: How to Reset soundcore Q20i.

How to Implement Multi-party Calls in Multi-point Mode

If you’re looking to set up multi-party calls in the multi-point mode for the soundcore Q20i, you’ve come to the right place. In this article, we will guide you through the process of setting up a conference call with multiple devices using the Bluetooth multipoint mode.

1. Press the “Power On” button once to keep the call on device 1 and answer the call from device 2.

2. After this, you can switch calls between device 1 and device 2 by long- pressing the “Power On” button for 1 second, and short pressing to hang up the current call.

3. Long press the “Power On” button for 1 second to reject a call from device 2.

Tips for Conference Software Use Input and Output Settings Related

Issues

If you’re experiencing input and output settings-related issues with your soundcore headphones while using conference software, we will provide you with some tips to help you resolve these issues and get the most out of your headphones during your conference calls.

For Windows computers:

1. Option 1 of being able to hold the call between the two parties

Microphone: Choose the same as the system, at this time the microphone is input from the computer, not from the headphones mic.

Speaker terminal selection: stereo

Effect: The background noise on the headphone side is ok, and the background noise of the other party is ok.

2. Option 2 to be able to maintain the conversation between the two parties

Microphone: hands-free

Speaker selection: hands-free

Effect: The headphone side hears a lot of background noise. The reason is that the hands-free adopts SBC encoding, the noise is too much and the sound quality is poor; the other side hears the background noise ok.

3. If you choose hands-free for the microphone and stereo for the speaker, you cannot make a normal call (you can only hear, but the mic will not work).

The difference between hands-free and stereo: hands-free is used for calls, using SBC encoding, you must choose hands-free when you need to use the headphones mic; stereo uses AAC encoding, less noise, and good sound quality, but you can only listen and cannot use the headphone’s mic.

For Apple Computers:

There are no stereo or hands-free options. You can only select soundcore headphones in the options.

Microphone: headphone pairing name

Speaker selection: headphone pairing name

Effect: The background noise can be heard at the maximum volume on the headphone side, and the background noise disappears after the other party mutes, the effect is similar to the background noise on the headphone side of a mobile phone call.

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