zoom M500 Configuration User Guide

: June 13, 2024
: Zoom

Table of Contents

Revision History
DUT and Zoom Software Versions
Features Supported by Snom M500
Overview
Configuration Steps – Zoom Web Portal
Snom M500 Provisioning
Troubleshooting
FAQ
Resources
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

zoomphone
Configuration Guide
for Snom M500
Zoom Confidential

Revision History

Version	Date	Author	Change
1	06/13/2023	Bindu Pondugula	Created document for Snom M500

DUT and Zoom Software Versions

| Equipment| Software Version
---|---|---
Snom(Device under test)| M500(BASE)| 1.11.1
Snom(Device under test)| M55(CORDLESS)| 1.11.1
Zoom| Zoom Desktop application| 5.14.0(13888)
Zoom| Zoom Mobile application| 5.14.7(8043)

Features Supported by Snom M500

Multiple Line Keys
Multiple Users per Device
Custom Time Format and Zone
Sync time with NTP server
Enable or disable phone web admin portal
TLS and SRTP
Make and Receive Calls
Inbound and Outbound Call via Opus codec negotiation
Call Hold and Resume
Long Duration call
SIP Session Timer
Call Waiting
DND
Call Forward Always
Call Forward No Answer
Call Forward Busy
Blind/Cold Transfer
Consultative/Warm Transfer
3-party Conference
Voicemail
Call History
Auto Receptionist IVR
Call Park/Retrieve

Overview

This document outlines the configuration best practices for the Snom M500 as Zoom generic SIP phone.

Configuration Steps – Zoom Web Portal

This section provides instructions on how to configure Snom M500 in Zoom Web Portal
This section is mainly for adding phone devices M500 and assign Zoom users to the devices

Prerequisites:

Zoom Phone account: a valid Zoom Phone subscription is required in order to assign to a Snom M500 endpoint.
Zoom approval for provisioning of Snom M500 as Generic SIP devices. Administrators should contact Zoom Account Executive to start an approval process

Login to Zoom Web portal at https://zoom.us/.
The following Zoom SIP Device configurations are included in this section

Create Zoom Users
Add Device

1. Create Zoom Users
Zoom Users are created in order to login to Zoom clients on desktop or mobile, it can also be assigned to SIP Device.
The steps for creating a user are as follows:

Navigate to Admin -> User Management > Users. Click + Add Users to create new Zoom users. “A pop-up window will appear titled “Add Users”. Fill out the pop-up with the desired user info and select ‘Add’.
A Zoom activation email is sent to the email address used in creating the user, follow the instruction to activate the zoom account.
Navigate to Phone System Management > Users & Rooms. Click Add
Click Choose beside Users and when the pop-up window opens, select the proper user and Confirm
Click Assign beside Package and at new window, select proper Calling plan. US/CA Unlimited Calling Plan was picked up, click Save to complete adding users under Phone System Management
Click Assign and select Assign Numbers to the newly added user
Select the desired DID and click confirm to assign the DID to the user

2. Add SIP Devices

Navigate to ADMIN -> Phone System Management -> Phones & Devices. Click Add
• Set Display Name: Add any name.
• Set MAC Address: add the Snom M500 MAC Address here
• Set Device Type: select Other as the phone type is not certified yet
• Click Assign under Assigned To and select the newly created user in previous steps
• Click Save
Select the Display Name of the newly created Desk Phone “SNOM M500-8035” to navigate to its profile and click the Actions and select Provision button. The SIP Account detail is displayed which will be used in the Snom M500 provisioning (section Provisioning through Phone’s Web Interface)
Download the Certificates and import them to the device, so that device will be considered in the trust list. (Importing the certificates to the phone is described later in (section 3.4.3 Apply trusted certificates))

Snom M500 Provisioning

This section provides instructions on how to configure Snom M500 to register to Zoom Phone Services.
3.1 Deployment Topology Diagram

zoom M500 Configuration - Snom M500 Provisioning 1

3.2 Network
By default, Snom M500 has DHCP mode enabled, if the router to which phone is connected does not support DHCP, you can configure static IP manually. You can find the IP address of Snom M500 by navigating the physical phone: Settings → Status→ Network→IP4

3.3 Firmware Upgrade
This section ensures the phone is upgraded with the required firmware. The firmware used for this test is 1.11.1

From the phone’s home page, Navigate to: Servicing→ Firmware Upgrade→ Auto and Manual Upgrade.
Please choose Base File and Handset File and click update from file/Install Handset file (Phone may have to restart to get applied with the changes)

zoom M500 Configuration - Snom M500 Provisioning 2

Zoom Confidential

zoom M500 Configuration - Snom M500 Provisioning 3

3.4 Provisioning
The Snom M500 can be provisioned in two ways:

Provisioning through a HTTP/TFTP Server
Provisioning through Web Interface

3.4.1 Provisioning through a HTTP/TFTP server
From the phone’s home page, Navigate to: Servicing→ Provisioning → Server URL

In a HTTP/TFTP Server, upload the below file in order for the phone to download the necessary configuration files and get provisioned. In this example, we have used tftp://10.64.xx.xx/” or “http://10.64.xx.xx/“, then DUT will fetch 2 files: snomM500.htm and snomM500-{MAC}.htm
Place sip_account.sips_uri_enable = 0 in a text file and import it into the phone.
You can then export the configuration and check to ensure the setting was set properly.
From Web UI of phone, Click Servicing→Reboot
Once the Phone reboots, enter the phone’s IP address in the browser’s address bar (https://ip-address ) and enter. There is a default administrator username and password (admin/admin)

3.4.2 Provisioning through Phone’s Web Interface
This section explains how the device can be registered in Zoom portal using SIP Account details that is populated in Zoom portal (explained earlier in 2. Add SIP Devices - > Provisioning)

Snom M500 configuration is done via web interface, enter the phone’s IP address in the browser’s address bar (https://ip-address) and enter
Navigate to System →SIP Account Management→ Account 1
1. Select Account 1 and Enable Account
2. Account Label: Enter any label.
3. Display name: Enter any name/Number
4. User Identifier: User Name (from Zoom provisioning)
5. Authentication Name: Authorization ID (from Zoom provisioning)
6. Authentication Password: Password (from Zoom provisioning)
7. SIP Server, Registration, Outbound Proxy, and Backup Outbound Proxy (from Zoom Provisioning).
a). Registrar: SIP Server and Registration: Server Address: xxxxxxxxxx.zoom.us and Port:5060(Provided by Zoom)
b). Outbound Proxy and Backup outbound Proxy: Server Address: xxxxxxxxxx.sc.zoom.us and Port:5091 (Provided by Zoom)
c). Click Save
Navigate to Network -> Basic. Ensure the below parameters are set and Click Save
Navigate to System→SIP Account Management→Signaling→ Transport=TLS. Ensure the parameters are set and click Save.
Navigate to System→SIP Account Management→ Audio→ Enable Voice Encryption(SRTP). Ensure the parameters are set and click Save
Under System → Programmable Keys→ PFK. Ensure the below parameters are set.
1. Define each PFK (1-6) with different types of functionalities to perform
2. Assign the functionality and click Save.

3.4.3 Provisioning through Phone’s Web Interface
In order to register the phone to zoom portal, ensure that the following certificates are uploaded in the phone successfully.

From phone’s Web UI, Navigate to Servicing→ Certificates→Device
From Custom Certificate, Choose File to Import
Click Servicing→Certificates→Trusted Certificates→: DigiCertGlobalRootCA.crt.pem,
DigiCertGlobalRootG2.crt.pem, DigiCertGlobalRootG3.crt.pem
Click Save.