Nanoptix PayCheck NextGen Instructions

: June 13, 2024
: Nanoptix

Table of Contents

Nanoptix PayCheck NextGen
Section 1: USB Setup and Installation
Section 2: Restoring printer’s firmware
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Nanoptix PayCheck NextGen

Nanoptix-PayCheck-NextGen-product-image

Firmware Upgrading & Recovery Instructions

Nanoptix Inc Dieppe, NB, Canada
E1A 1P6 1-888-983-3030
www.Nanoptix.com
Date: September 27, 2022
Document#: 700014-0000 Rev 1.5

Section 1: USB Setup and Installation NOTES:

A USB flash drive (or similar USB mass storage device) is required in order to complete the process. The storage capacity of the drive must be between 512MB and 32GB.
ESD protection (such as a wrist strap) must be used anytime a PCB is exposed.

For specific firmware requests please contact support@nanoptix.com to receive a download link to the firmware.
Download the firmware to a known location on your local disk.
Prepare the USB flash drive by inserting it into one of your computer’s USB ports.
Format the USB flash drive using a FAT32 file system, set the allocation unit size to the default setting, and change the volume label to NPXUSBDNLD.
Extract the whole content of the .zip file that contains the firmware, provided by Nanoptix, to the USB flash drive that was prepared in step 4.
Make sure the PayCheckTM NextGen printer is OFF then Insert the USB flash drive in one of the 3 USB host ports.
NOTE: If the firmware needs to be restored using a micro SD card, go to section 2.
Plug in the printer to turn it ON.
On power up, the red LED will be illuminated, after 15 seconds, the download will start. As confirmation, the printer will emit a beeping sound at approximately a 1 second interval and the green LED will blink at the same speed.
Since only the sections of firmware that change will be downloaded, the process takes anywhere between 1 second and 6 minutes. Once complete, the speed of the LED and beeping will increase to 3 times per second.
Once the rapid beeping is heard, the USB flash drive can be removed. The printer will reset and boot up with the newly downloaded version of firmware. This process takes approximately 20 seconds; the illumination of the green LED is a confirmation that the printer is ready.
Note: Do not disconnect power or communication until the download is complete.
As verification, a power on test ticket can be printed. To print the test ticket, the printer must be powered ON while holding the paper feed button for up to 15 seconds. A status ticket similar to below will be printed. Pressing the button again will result in blank tickets. This ticket can be used to verify the firmware version.

Model: PAYCHECK NextGen
Firmware: NPG-9.99Z (0x6D00)
Printer Driver Ver: 1.0.1.1

SETTINGS COMMUNICATION

Protocol: NTL
Interface: Serial
Serial Settings: 9600,8,NONE
Handshaking: XON + RTS
Print mode: Page

NETWORKING

eth0
99.99.99.201

PRINT CONTROL

Speed: 200 mm/sec
BurnTime: 300 uS
Motor Current: 58%

PRINTER ENVIRONMENTAL CONDITIONS

Voltage: 24.7 Volts
Temperature: 25 Celcius

SYSTEM RESOURCES

FLASH Used=00000
Free=65535

LIBRARY INVENTORY (Standard)

Tpl: 0, 1, 2, 4, 4, 5,6,7,8,9,A,B
Rgn 1, 2, 3, 4, 5, 6, 7, 8, h, 9, A, B, C, D, E, F, G, I, J, K, L, N, O, P, Q, R, S, T, U, Z, X, a, b, c, d, e, f, g, I, j, k, l, m, n, o, p, q

LIBRARY INFORMATION

Board: 209022-0001R-04
Board ID: 5P00122
Printer ID: [Printer ID]

Section 1: USB Setup and Installation

NOTES:

A USB flash drive (or similar USB mass storage device) is required in order to complete the process. The storage capacity of the drive must be between 512MB and 32GB

ESD protection (such as a wrist strap) must be used anytime a PCB is exposed

For specific firmware requests please contact support@nanoptix.com to receive a download link to the firmware.
Download the firmware to a known location on your local disk.
Prepare the USB flash drive by inserting it into one of your computer’s USB ports.
Format the USB flash drive using a FAT32 file system, set the allocation unit size to the default setting and change the volume label to “NPXUSBDNLD”
Extract the whole content of the “.zip” file that contains the firmware, provided by Nanoptix, to the USB flash drive that was prepared in step 4.
Make sure the PayCheck™ NextGen printer is OFF then Insert the USB flash drive in one of the 3 USB host ports
NOTE: If the firmware needs to be restored using a micro SD card, go to section 2
Plug in the printer to turn it ON.
On power up, the red LED will be illuminated, after 15 seconds, the download will start. As confirmation, the printer will emit a beeping sound at approximately a 1 second interval and the green LED will blink at the same speed.
Since only the sections of firmware that change will be downloaded, the process takes anywhere between 1 second and 6 minutes. Once complete, the speed of the LED and beeping will increase to 3 times per second.
Once the rapid beeping is heard, the USB flash drive can be removed. The printer will reset and boot up with the newly downloaded version of firmware. This process takes approximately 20 seconds; the illumination of the green LED is a confirmation that the printer is ready.
Note: Do not disconnect power or communication until the download is complete.
As verification a power on test ticket can be printed. To print the test ticket, the printer must be powered “ON” while holding the paper feed button for up to 15 seconds. A status ticket similar to below will be printed. Pressing the button again will result in blank tickets. This ticket can be used to verify the firmware version.

Model: PAYCHECK NextGen

Firmware: NPG-9.99Z (0x6D00)
Printer Driver Ver : 1.0.1.1

SETTINGS

COMMUNICATION
- Protocol: NTL
- Interface: Serial
- Serila Settings: 9600,8,NONE
- Handshaking: XON + RTS
- Print mode: Page
NETWORKING
- eth0 99.99.99.201
PRINT CONTROL
- Speed: 200 mm/sec
- BurnTime: 300 uS
- Motor Current: 58%
PRINTER ENVIRONMENTAL CONDITIONS
- Voltage: 24.7 Volts
- Temperature: 25 Celcius
SYSTEM RESOURCES
- FLASH Used=00000
- Free=65535
LIBRARY INVENTORY (Satandard)
- Tpl: 0, 1, 2, 4, 4, 5,6,7,8,9,A,B
- Rgn 1, 2, 3, 4, 5, 6, 7, 8, h, 9, A, B, C, D, E, F, G, I, J, K, L, N, O, P, Q, R, S, T, U, Z, X, a, b, c, d, e, f, g, I, j, k, l, m, n, o, p, q

Gfx:

LIBRARY INFORMATION
- Board: 209022-0001R-04
- Board ID: 5P00122
- Printer ID: NG0003C
- Date Code: 20160505
- S|0|PAY-4.82H|@|@|@|I|@|P|

Section 2: Restoring printer’s firmware

A micro SD is required in order to complete the process. The storage capacity of the card must be between 512MB and 32GB
Balena’s Etcher Utility is required in order to prepare the micro SD card. The Balena’s Etcher Utility software can be downloaded from https://www.balena.io/etcher/

NOTE: When going from any NGP-1.XYZ to NGP-2.XYZ firmware release the download may result in the printer’s download mode beeping to get stuck in either the ON or OFF state. Removing the USB flash drive early can result in the printer failing to reboot, and requiring the use of a MicroSD card to recover. Please read the following guide for detailed instructions and examples. http://techsupport.nanoptix.com/techsupport/files/nextgen/docs/help/index.html

Visit https://techsupport.nanoptix.com/techsupport/files/nextgen/recovery/MicroSDBootDisk_BOT-3.00A.zip for the recovery image.
Download the .img file to a known location on your local disk.
With the Paycheck NextGen powered off.
Insert the micro SD card in your card reader and note which drive letter is associated with the micro SD card when it’s connected. (Example “G:”). Then start the Etcher Utility software.
Navigate to and select the image file that was downloaded previously in step 4. Select the Device that corresponds to the Micro SD card that was inserted in step 5.
Click the Flash! button, when prompted about overwriting the disk, click yes. Once complete, eject the micro SD card.
On the underside of the Printer put dip Switch 1 into the ON position. This will force the Printer to boot from the Micro SD recovery card.
Insert the micro SD recovery card into the micro SD slot on the front of the printer. And insert the Nanoptix USB download drive (USB flash drive created in section 1) into the Front USB Host port of the printer.
Power on the printer, the red LED will be illuminated, after 15 seconds, the download will start. As confirmation, the printer will emit a beeping sound at approximately a one second interval and the green LED will blink at the same speed.
The process takes anywhere between 1 second to 6 minutes. Once complete, the speed of the LED and beep will increase to 3 times per second. At that point, disconnect the printer and remove the USB flash drive and micro SD cards. Restore dip switch 1 to the OFF position
Plug in the printer and verify the firmware downloaded correctly.