NANOPTIX HSVL Advanced High Speed Video Lottery Advanced Owner’s Manual

NANOPTIX HSVL Advanced High Speed Video Lottery Advanced

Legal Notices

Disclaimer

Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales representative for information that is applicable and current. Nanoptix Inc. reserves the right to improve products as new technology, components, software, and firmware become available.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose without the express written permission of Nanoptix Inc.

Copyright

Copyright 2019 by Nanoptix Inc.
Dieppe, New Brunswick Canada
All rights reserved
Printed in Canada
Confidential, Unpublished
Property of Nanoptix Inc.

Trademarks

Epson is a registered trademark of Epson Corporation.

Windows is a registered trademark of Microsoft Corporation.

Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their respective holders.

Federal Communications Commission (FCC)
Radio Frequency Interference Statement

Warning

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Information to the User

This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment does cause interference, which can be determined by turning the equipment off and on, the user is encouraged to contact Nanoptix Inc. immediately.

Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Nanoptix Inc. The correction of interferences caused by such unauthorized modification, substitution or attachment will be the responsibility of the user.

In order to ensure compliance with the Product Safety, ICES, FCC and CE marking requirements, you must use the power supply, power cord, and interface cable which were shipped with this product or which meet the following parameters:

Power Supply

UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output equipped with AC line filtering, over-current and short-circuit protection.

Use of this product with a power supply other than the Nanoptix Inc. power supply will require you to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.

Communication Interface Cable

An approved Nanoptix interface cable must be used with this product. Using a cable other than Nanoptix approved product will require that you test the cable with the Nanoptix Inc. printer and your system for FCC and CE mark certification.

Power Cord

A UL listed, detachable power cord must be used. A power cord with Type SVT marking must be used. For applications outside North America, power cords that meet the particular country’s certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications that is in force in the country of use.
Industry Canada (IC)

Radio Frequency Interference Statement

This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations.

About the Printer

Description of Printer

The Nanoptix High Speed Video Lottery Advanced thermal printer is extremely fast, quiet, and very reliable. With thermal printing technology, there is no ribbon cassette to change, and paper loading is extremely simple. The HSVL Advanced features drop in loading, allowing the printer to be installed between two devices.

Figure 1: High Speed Video Lottery Advanced Printer

Options Available

There are several options available for the Nanoptix High Speed Video Lottery Advanced thermal printer. Please call your representative for the most recent information at 1-888-983-3030 (Toll- free North America) or 1-506-384-3388 or by email at info@nanoptix.com.

General specifications

−1                    −1                    −1                   −1
Max Roll Diameter| 150 mm
Operating Temperature| 0° to 50° C
Storage Temperature| -30° C to +70° C
Operating Relative Humidity| 5% to 90% RH at 50C (non-condensing)
Communication Interface Options| Serial & USB 2.0
Memory/Firmware| 64MBit SDRAM (upgradable to 256MBits) 16MBit Flash (upgradable to 64MBits 64KBit non-volatile FRAM memory
Resident Character Sets| Arial Bold (6 sizes)
Note: Other Character sets can be programmed quickly
Integrated Bar Codes| UPC-A, UPC-E, Interleaved 2 of 5, 3 of 9,
Code 128, EAN 8, EAN 13.
Note: Other Bar Codes can be programmed quickly
Speed| Up to 250 mm/second
Human Interface| Auto-feed paper loading, status LED, paper feed button
Dimensions| Height x Weight x Depth (mm)
231 x 129 x 149.5 (Without Paper Roll)
279 x 129 x 195 (With Paper Roll)
Weight| 0.985 Kg

Table 1: Specification

Printer Controls

To reset Printer
For the High Speed Video Lottery Advanced thermal printer simply disconnect and reconnect the printer’s power connector to reset the printer in case of a fault condition. Once the printer is reconnected, the printer goes through a startup routine and resets itself.

Paper Feed Button & Light Emitting Diode

Use the Paper Feed Button to advance the paper.
The LED on the main controller board shows the printer status.

Changing Paper

Caution: Do not attempt to operate the printer if it runs out of paper. The printer will report paper out, but it may continue to accept data from the host computer. Because the printer cannot print any transactions, the data will be lost.

1. Remove the used roll.

2. Tear off the end of the new roll so that the edge is loose. Turn the spindles until the rollers are flush with the arms.
   

3. Place the new paper roll between the arms so that the spindle roller fits into the paper rolls core.
   
   Caution: The paper must be unwound from the top of the roll – Figure 5. Otherwise, the printer may not print or the paper may jam.

4. Move the spindles back into their original position, locking the paper roll in place.
   

5. Feed the paper into the paper path, once far enough, the paper in sensor will activate and feed paper to a predetermined length. Press the paper feed button (Figure 3). The paper will advance and the paper will be cut, leaving a clean edge for the next printed ticket.

Note: In the event of a paper jam follow the steps below:

• Pull up on the top-front portion of the print mechanism to open the mech to the paper path and remove any paper/obstructions.
• Close the print mechanism and re-feed the paper.

Spindle Arm Configurations

The HSVL Advance can be mounted in various positions. The arms can be moved by loosening the mounting nuts using an 8mm wrench or ratchet.

Testing the Printer

Run this test to check the printer. The test prints and cuts a resident test ticket. Verify this ticket to ensure the unit is printing and operating correctly.

To print the test ticket, power-on the printer while pressing and holding the Paper Feed Button (Figure 3) for approximately 3 seconds. A test ticket will be printed approximately 5 seconds later. Example:

When powered on, the paper feed button can also pressed and held for several seconds to print a performance report including number of prints, errors, firmware, on time, etc…

Troubleshooting the Printer

The printer is simple and generally trouble-free, but from time to time minor problems may occur. Follow these procedures to determine the cause and resolution of any problems the printer may be having. If the procedures in this section do not correct the problem, contact a service representative.

Printer LED

Condition| Bezel LED (if equipped)| LED Status (Green)| LED Status (Red)| Buzzer
---|---|---|---|---
Unit ready| ON| ON| OFF| OFF
Downloading firmware| OFF| OFF| Slow Blink| Slow Beep
Unit is in Reset or Booting| OFF| OFF| ON| OFF
Unit in standby (powered off)| OFF| OFF| OFF| OFF
Paper Out| Slow Blink| OFF| ON| OFF
Door Open| Slow Blink| Fast Blink| ON| OFF
Temperature / Print Head Error| Slow Blink| OFF| Fast Blink| Fast Beep
Voltage Error| Slow Blink| OFF| Slow Blink| Fast Beep
Cutter Error| Slow Blink| ON| Medium Blink| Fast Beep
Paper Low| Slow Blink| ON| ON| OFF

Table 2: Troubleshooting With Status LED

NOTE: LED Blinking Rates (Period).

• Fast – 200ms
• Medium – 800ms
• Slow – 1600ms

Printing Problems

door, inspect the cutter, and clear any jammed paper.
Printer starts to print,

but stops while the receipt is being printed.

| Paper is jammed.| Press latch to open door, inspect the cutter, and clear any jammed paper.
Receipt is not cut.| Paper is jammed.| Press latch to open door, inspect the cutter, and clear any jammed paper.
The printer is not configured for a cutter.| Contact your authorized service representative.
Print is light or spotty.| Paper roll loaded incorrectly.| Check that the paper is loaded properly.
Thermal printhead is dirty.| Use recommended thermal receipt paper.
Vertical column of ticket is missing.| This indicates a serious problem with the printer electronics.| Contact your authorized service representative.
One side of receipt is missing.| This indicates a serious problem with the printer electronics.| Contact your authorized service representative.

Table 3: Troubleshooting Printing Problems

Printer Does Not Work

printer cables are properly connected on both ends.
Check that the host or power supply is switched on. Check Printer LED.
Door not fully closed.| Close the door.

Table 4: Printer Does Not Work

Media and Supplies Guide

Thermal Paper Specifications

The printer requires qualified thermal paper with the following dimensions:

Paper roll width| 83+0 mm, 80+0 mm, 60+0 mm, 58+0 mm
−1                    −1                   −1                   −1
---|---
Paper roll diameter (max)| 152.4 mm (6 in.)
Paper thickness (max)| 155 micrometers (6.1 mils)
Core Internal diameter (max)| 25.4 mm (1 in.)
Core Thickness (max)| 3.175 mm (1/8 in.)

Table 5: Thermal Paper Dimensions

The paper must not be attached to the core. If Top of Form Option is installed, paper with a colored stripe at the end can be used to indicate that the paper is running low.

Ordering Thermal Paper

Appvion Specialty Papers
825 E Wisconsin Avenue
P.O. Box 359
Appleton, WI 54912-0359| Tel: 866-315-0467
Toll-free: 800-922-1729
Kanzaki Specialty Papers (USA)
1350 Main Street
Springfield, MA 01103| 1.888.KANZAKI Tel: 888-526-9254
Fax: 413-731-8864

Table 6: Ordering Thermal Paper

Note: Contact your Nanoptix sales representative for more information from our toll free line at 1-888-983-3030.

Ordering Miscellaneous Supplies

Ordering Power Supply and Power Cords

Please specify the Nanoptix part number when ordering power cords.

connector)
102080-0001R| Power Cord -Continental Europe (standard C13 “square” inlet connector)
213005-0013R| 24V, 60W Power Supply (4 Pin Molex connector) GDS Standard

Table 7: Power Cord Part Number

Ordering Communication Cables

Please specify the Nanoptix part number when ordering communication cables.

Table 8: Communication Cables Part Numbers

Communication Cables Pin-Out

Your printer uses industry standard connections for Serial, USB and is therefore compatible with standard printers and hosts on the market.

Please note that due to the power requirements of thermal printers, the unit will not function with the USB cable alone. The power cord must be connected to the printer.

Several connector options are available depending on the interface card installed on the back of the printer.

The table below details the connection pin-out for the RS-232 interface on the printer side.

Pin| Signal Name| Printer I/O| Host I/O| Printer Function
---|---|---|---|---
1| AUX_PWR| 5V Output| n/a| Aux Power (100mA)
2| RS232_TXD| Output| Input| Data transmit
3| RS232_RXD| Input| Output| Data receive
4| No connect| n/a| n/a| n/a
5| DGND| Ground| Ground| Signal Ground/Aux Ground
6| No connect| n/a| n/a| n/a
7| RS232_CTS| Input| Output| Handshake
8| RS232_RTS| Output| Input| Handshake
9| NC or PWR| No connect| No connect| reserved

Table 9: RS-232 DB9 Female Interface

The table below details the connection pin-out for the power supply interface on the printer side. The Nanoptix power supply conforms to GDS Standards.

Table 10: 4 Pin Molex Power Interface

Communicating with the Printer

Over the years, Nanoptix has developed emulations for compatibility with the most popular printers in the market. At the time of printing this manual, the following emulations are available:

• TM88 / Nanoptix Command set (default from factory)
• Epson

Please contact your sales representative if you require other emulations. If we do not have the emulation you need, we can provide most emulations in a short timeframe. If you are not required to emulate other printers, please ask your sales representative for the latest Nanoptix Windows Driver or the “Nanoptix Programming Guide” which will list the Nanoptix ESC/P commands.

Printer Disassembly

Use ESD protection (such as a wrist strap) anytime a PCB is exposed.

Removing the Mech. Assembly

1. Remove the power source from the printer before disassembly.

2. Remove the paper roll from the printer by following the steps in reverse outlined in 1.5 (Changing the paper)

3. Remove the two screws holding on the plastic plate covering the main board. Slide the cover away from the mech. assembly.
   

4. Remove the two screws holding on the print mechanism to the printer base.
   Remove the harnesses going to the main board and lift the print mechanism.
   

Access to the Main Board

1. Remove the power source from the printer before disassembly.

2. Remove the paper roll from the printer by following the steps in reverse outlined in 1.4 (Changing the paper)

3. Remove the two screws holding the DB9 serial connector located on the back of the printer.
   

4. Remove the two screws holding on the plastic plate covering the main board. Slide the cover away from the mech. assembly – see “Removing Mech. Assembly” step 3.

5. Disconnect harnesses, grounds, etc. Remove the last two screws holding the circuit board to the printer base.
   

6. The paper feed button can be removed from the main board cover by feeding the wiring between the notches and removing the screw.
   

Mechanical Drawings

Printer Maintenance Instructions

Note: Under normal operating conditions, the minimum interval for cleaning the Nanoptix HSVL printer is 3 months or 5km of paper printed, whichever is reached first. Do not clean the head unit immediately after printing.

1. Unlatch the print mech pulling up on the top front portion of the print mech. Unlatch the roller assembly by pushing up on the top green lever.
   

2. The top of form sensor is located opposite the thermal head platform. The sensor can be cleaned with a cotton swab and isopropyl alcohol. Wait for the alcohol to dry before closing.
   

3. The paper low sensor (not included on all models) is located in the HSVL arm spindle. Unload the paper roll from the printer and gently clean the sensor with a cotton swab and isopropyl alcohol.
   

Service & Support

Returning printers back to Nanoptix for repairs (RMA)

• Send repair approval request to Nanoptix Inc. which should include:
• Printer model #
• Serial #
• Brief problem description
• Ship defective products to Nanoptix Inc.
• Ensure that each package being sent is identified by the specified RMA number.

NOTE: Make sure to place a blank ticket or a piece of paper between the thermal print head and roller for shipping and storage.

United States of America Canada and International
RMA # XXXXXX
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada E1A 1P6

NOTE: It is imperative to have every package clearly identified by an RMA number.

Technical Support Contact Information

Service department
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6
Tel: 506.384.3388
Fax: 506.384.3588
E-mail: support@nanoptix.com
Web site : www.nanoptix.com

References

• Nanoptix - Transaction Printers, Terminals and Software
• Nanoptix - Transaction Printers, Terminals and Software

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