GoSolr R1399 PM Home Solar System Owner’s Manual

: June 12, 2024
: GoSolr

Table of Contents

Who is Go Solr
Why Go Solr
Products
Products
Sign up journey
How it works
How it works
What’s installed
What’s installed
What’s installed
What’s installed
How support works
Customers Support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

GoSolr R1399 PM Home Solar System

Who is Go Solr

Bringing sunshine to the people

We’re unleashing the power of solar – making it accessible, affordable, and flexible for all.

If you live in South Africa, you know that you live in the best country in the world. We have the friendliest people, the most beautiful landscapes, and incredible weather. And thanks to our weather, the solution to load-shedding and power cuts beams down on us every day.

If you thought solar power would strain your budget, think again. The GoSolr team brings solar energy to the people – making it accessible, affordable, and flexible – so that everyone can enjoy the perpetual power of the sun in their home.

You no longer need to be tied to a single source of unreliable power. GoSolr puts you in control of your days and nights. No more compromising your productivity and lifestyle. No more concerns about your security system.

We offer you freedom and flexibility. You choose the hybrid solar solution that best suits your needs and your electricity spend – then sit back and enjoy the benefit of a predictable monthly

subscription. No surprises, no doubt, no worries. And as new technology emerges, we update your system, so that you’re always ahead of the game.

Why Go Solr

Sunshine is freedom!

From load-shedding, to saving, cost control, peace of mind and sustainability, solar power is the answer. Relying on a single source of power for your home is no longer an option – it’s expensive, and due to power cuts, unreliable. Now is the time to step into the light and GoSolr! From load-shedding, to saving, cost control, peace of mind and sustainability, solar power is the answer. Relying on a single source of power for your home is no longer an option – it’s expensive, and due to power cuts, unreliable. Now is the time to step into the light and GoSolr!

Stay powered up when the lights go off

When load-shedding or power cuts happen, you’re still smiling, because you know that your essential loads are backed up. That includes lights, plugs, Wi- Fi, TV, fridge and alarm. Non-essential loads include geyser, stove, aircon and pool pumps.

Backup

Non backup

Reliability
The sun never lets you down. So, welcome to your interruption-free life.
Affordability
No big, upfront capital outlay, just one affordable, fixed monthly fee that gives you peace-of-mind, lower costs, savings and clean, reliable, sustainable energy.
Cost control
Your money goes much further as you reduce your electricity bills and avoid rising electricity costs.
Peace of mind
Your system always operates at peak performance. There is no ‘Will it? Won’t it?’.
Sustainability
Your support for the planet is higher and your carbon footprint is lower.

Products

Designed to suit your pocket and your purpose

We focus on making our solar energy solutions more affordable and accessible to South Africans, which is why we designed different packages to suit different needs and lifestyles. All our solutions are available for a fixed monthly fee. That means no surprises and no big upfront investment!

Small

| Medium| Large| Large 3 Phase| Extra Large
---|---|---|---|---
R1399 per month + R1399 once-off installation fee| R1740 per month + R1740 once-off installation fee| R2900 per month + R2900 once-off installation fee| R3600 per month + R3600 once-off installation fee|

R4400 per month + R4400 once-off installation fee

For households spending<R1500 on electricity per month.

| For households spending R1500+ on electricity per month.| For households spending R3000+ on electricity per month.| For households spending R3000+ for 3 phase homes wanting all 3 phases to benefit.| For households spending R5000+ on electricity per month.
6 x 450 – 460W mono solar panels| 8 x 450 – 460W mono solar panels| 14 x 450 – 460W mono solar panels| 14 x 450 – 460W mono solar panels|

18 x 450 – 460W mono solar panels

3,6kW hybrid inverter

16.5kWh Lithium battery

Products

What‘s included in your subscription?

The picture shows key components of the GoSolr installation.

Sign up journey

How it works

Get to know your system

When the sun rises, it sends rays of energy to your home. It shines on your solar panels, creating clean, affordable energy to keep you powered up day and night.

How it works

Harnessing the sun’s power

The more panels you have, the more power you get! If your system produces more energy than you use, this extra energy charges the battery, giving you energy for use at night and during load-shedding.

What’s installed

The picture shows key components of the GoSolr installation, with the exception of the solar panels mounted on your roof.

Main distribution board
Existing meter
Inverter
Battery (there may have several batteries or a different model)
DC junction box
AC junction box
Battery disconnectors

What’s installed

Main distribution board
The main distribution board takes electricity from the grid and feeds it through to your house.
Existing meter
The device in your home that measures the amount of electricity consumed.
Inverter
The inverter is the brain of the GoSolr installation. It manages your load (or consumption), the production from the solar panels, input from the grid, and use of the battery

The inverter

A. Shows the flow from the solar panels to the inverter. The value will be between 0 and the installed capacity of your GoSolr system.
B. Shows the flow between the grid (Eskom) and the inverter. A positive flow indicates that power is drawn from the grid. A negative flow indicates that power is fed into the grid.
C. Shows the flow between the inverter and the battery(ies). A negative flow indicates that the battery(ies) is charging, and a positive value indicates battery(ies) discharging.
D. Shows the consumption in your home – the value will always be equal to or above 0.

All flows are live and show you what’s happening while you’re looking at the screen. (On the app on your phone, the data is typically delayed by 5-10 minutes).

What’s installed

Battery

When your GoSolr system produces more energy than you consume, this excess energy charges the battery(ies), providing you with clean energy at night and during load-shedding. How long your battery(ies) lasts really depends on your consumption and how many batteries you have, but as long as you’re mindful of your consumption, you’ll have enough power to cover a 2.5-hour load-shedding cycle. You can change your battery settings directly in the GoSolr webapp or by contacting our support team.

There are 3 setting options:

Max safety
We keep the battery 90% full at any given time and allow grid charge to top-up the batteries should the sun not be sufficient.
Balanced
Balanced between managing the load, production and battery charge/discharge to give you as much value from the installation as possible, while still giving you protection against load-shedding.
Economical
This economical setting is designed to give you the maximum value (in terms of kWh produced) from the solar PV system.

Battery disconnectors

Battery disconnect switches are designed to cut-off electrical power and help protect against electrical fires and theft. Please do not touch these

What’s installed

DC junction box

The DC junction box is placed between the solar panels and the inverter and consists of a few breakers as well as surge protection.
The surge protection is there to protect the inverter against a surge from the panels, while the breakers are used for the power coming from the solar panels.

AC junction box
The AC junction box is placed between the inverter and your electrical appliances.

A. Surge protector
This protects your appliances from surges caused by the system and protects the system from surges caused by your appliances.

B. Eskom light
When the light is on, it means that the grid is available. When it is off, it’s either due to a power outage (or load-shedding), or because there is a technical issue with the system.

C. Inverter input
This controls the power from the grid to the inverter. If it’s off, the load of the house cannot be supplied by the grid and you’ll be relying on the battery and the solar panels.

D. Main switch
This turns off the solar PV system completely.

E. Changeover
With this switch, you can choose if the power should be supplied from grid (put the changeover onto Eskom) or the inverter (put the changeover onto Inverter). To benefit from the solar PV system, the changeover needs to be on Inverter.

F. Inverter output
This controls the flow from the inverter to the backed-up appliances in your home.

G. Inverter light
The indication light shows whether the solar PV system is operational or not.

How support works

Powered by the sun empowered by us

We believe in powering your home and empowering you. So, if you experience loss of power or are concerned that your system isn’t operating as it should, take a look at the sticker on your inverter. It has simple, self-help steps that will often resolve the issue.

Start with this

Has a breaker tripped?
Try switching the breaker back up.

No breaker has tripped
Check if the Eskom light is on in your DB board. If it’s load-shedding and your battery is out, wait until the power is back on.

No breaker has tripped and it’s not load-shedding
Flip the changeover switch from inverter to Eskom and give us a call.

Feel free to reach out

If that doesn’t sort things out, feel free to contact our support team. Our support expert will guide you over the phone. If this doesn’t resolve the issue, we’ll send a team to you. As long as the callout is related to the GoSolr installation, this is a free service to you.
There is a callout fee of R650 if the issue is unrelated to the GoSolr installation.

Customers Support

Sit back and enjoy.
The sun is on your side.

To visit our FAQ page click here

gosolr.za

Your 24/7 support team

Here are three ways to get in touch with
our support team.
Phone: 010 880 3948 – Option 2
Email: help@gosolr.co.za
Webapp: Log a ticket via our webapp