Jordan s FURNITURE 4845-9449-6180 Cool Touch 5-Sided Mattress Protector User Manual
- June 12, 2024
- Jordan s FURNITURE
Table of Contents
4845-9449-6180 Cool Touch 5-Sided Mattress Protector
JORDAN’S COOL TOUCH 5-SIDED MATTRESS PROTECTOR
10 YEAR LIMITED WARRANTY AND CARE GUIDE
Congratulations on making an excellent decision to purchase the Jordan’s
Cool Touch 5-Sided Mattress Protector (“Mattress Protector”) and its 10 year
limited warranty.
IF YOU HAVE PURCHASED THIS 5-SIDED MATTRESS PROTECTOR WITHOUT A MATTRESS, THE
FOLLOWING PURECARE LIMITED WARRANTY APPLIES:
Manufacturer’s limited warranty on the Mattress Protector itself.
LIMITED WARRANTY TERM:
If you purchase the Mattress Protector only, then this limited warranty shall
only relate to the replacement of the Mattress Protector, and this limited
warranty shall be for a term of 10 years from date of purchase (unless voided
as herein provided).
LIMITED WARRANTY COVERAGE:
This limited warranty is valid to the original purchaser (or a household
member of the original purchaser) of a new Mattress Protector for residential
use only and is not transferable. This limited warranty covers only
manufacturer’s defects, including tears at its seams or zipper failure, during
normal household use (see “Other Limited Warranty Exclusions”).
SERVICE PROCESS; LIMITATIONS:
If, within the limited warranty period, your Mattress Protector requires
replacement due to manufacturer’s defect, a new protector will be sent to you
via a PureCare-selected carrier. PureCare reserves the right to provide you
with a return tag to ship the defective mattress protector back to PureCare at
PureCare’s expense. A replacement Mattress Protector is covered for a period
of ten (10) years from the original date of purchase.
Contact PureCare’s Claims Department toll free at
800-758-8563 or at
[email protected]. Proof of original purchase
(original sales receipt) and product law tag information are required when
initializing all claims.
IF YOU HAVE PURCHASED THIS MATTRESS PROTECTOR WITH A NEW MATTRESS THE
FOLLOWING PURECARE LIMITED STAIN WARRANTY APPLIES:
A limited stain warranty IF you have purchased the mattress and the Mattress
Protector together.
LIMITED STAIN WARRANTY TERM:
If your Mattress Protector is purchased with a new mattress, then the
warranties provided herein shall be for the duration of 10 years of the
mattress manufacturer’s warranty you have purchased from your retailer,
running from the date of purchase. For example, if you purchase a mattress
with a 10 year warranty, then this stain warranty is for 10 years. Further, if
the mattress warranty is pro-rated, then this limited stain warranty on your
protector is similarly pro-rated.
LIMITED STAIN WARRANTY COVERAGE:
This 10 year limited stain warranty is valid to the original purchaser (or a
household member of the original purchaser) of a new mattress with a new
Mattress Protector for residential use only and is not transferable. This
limited stain warranty covers stains to your mattress caused by spills and
stains while the Mattress Protector is being used during normal household use
and covers all beverages and food normally consumed by humans, and all bodily
fluids from humans except as specifically disallowed (see “Other Limited
warranty Exclusions” below).
REPLACEMENT OF PROTECTOR:
If during the period of this 10 year limited stain warranty for your mattress,
you accidentally rip, cut or tear your protector, PureCare will replace the
mattress protector three (3) times at no charge to the customer except for
shipping and handling of the replacement protector. Accidental rips, cuts
and/or tears must be reported no later than seven (7) calendar days after
occurrence. Until you receive your replacement protector, please continue to
use your current protector. Failure to report within seven (7) calendar days
will void the limited stain warranty for your mattress. Further, if you do not
replace the torn, ripped or cut protector with the replacement protector upon
receipt, this will void the limited stain warranty for your mattress
SERVICE PROCESS; LIMITATIONS:
If, within the 10 year limited stain warranty period, mattress ticking absorbs
a stain through the Mattress Protector, contact PureCare’s Claims Department
toll free at 800-758-8563 or at
[email protected]. Proof of original purchase
(original sales receipt) and product law tag information are required when
initializing all claims. Stains must be reported no later than seven (7)
calendar days after occurrence. Failure to report stains within seven (7)
calendar days will void this limited warranty.
PureCare will promptly respond to all confirmed claims subject to the
claimant’s availability. Once a claim has been initiated, PureCare’s Claims
Department will then arrange for a professional cleaning company to service
the stained area at no charge to the original purchaser. The service call must
be scheduled within seven (7) calendar days of the initiation of the claim by
the original purchaser, and PureCare or its authorized cleaning technician
must be allowed access to the mattress in order to perform the necessary work.
Failure to schedule your mattress cleaning within seven (7) calendar days or
to allow PureCare or its authorized cleaning technician access to the mattress
will void this limited stain warranty.
If the authorized cleaning technician cannot remove the stain(s) on the
mattress, PureCare will purchase a new mattress of equal value to the original
mattress purchased through the selling retailer. Mattress replacements have no
cash value. Any fee, charge, or tax assigned to the mattress replacement by
the selling retailer or the delivery company including but not limited to
delivery, transportation, disposal, or setup arrangements for the delivery of
the replacement mattress, if any, are the responsibility of the
consumer and/or the selling retailer. If selling retailer is not available to
service replacement, PureCare’s liability will be limited solely to purchase
price of the Mattress Protector and any mattress limited stain warranty
coverage by PureCare is voided. In no event will PureCare be responsible for a
ticking match. Mattress replacements are limited to one per purchase of the
Mattress Protector with a new mattress, and a one-time mattress replacement
completes and fulfills PureCare’s 10 year limited stain warranty
CLEANING INSTRUCTIONS AND CARE GUIDE:
Follow these cleaning instructions and you’ll not only keep your Mattress
Protector clean and sanitized, but you’ll also take steps necessary to keep
this limited warranty in effect. The Mattress Protector is machine washable in
warm water and can be dried on warm heat. During the drying cycle, please
reposition several times to avoid scorching. Any common household detergents
and pre-wash stain removers can be used. Between machine washings, the
Mattress Protector can be cleaned without removing from mattress or pillows by
brushing or vacuuming. PureCare recommends laundering the Mattress Protector
once a month to avoid build-up of hair and body oils. For directions on
cleaning a PureCare mattress protector, please call PureCare’s Customer
Service at 800-758-8563 Do not attempt
to clean your mattress or remove stains with household cleaners as this will
void the Mattress Protector limited warranty for your mattress.
NOTE: Ironing or dry cleaning your Mattress Protector or using cleaners
containing solvents or bleaches compromises the fabric’s waterproof properties
and will void the warranties for both the mattress and the Mattress Protector.
For additional cleaning and care tips or to register your Mattress Protector,
email us at [email protected] or call toll free
800-758-8563.
CUSTOMER RESPONSIBILITIES: In order to qualify for the mattress stain limited
warranty and mattress service outlined above, the Mattress Protector must have
been purchased with a new mattress that was delivered / picked up soil- and
stainfree from the store where purchased. The mattress and Mattress Protector
must appear on the same invoice to qualify for stain limited warranty service.
The Mattress Protector must be applied to the mattress at all times. Proof of
purchase (original sales receipt and limited warranty documents) is required
for all claims. Stains must be reported no later than seven (7) calendar days
after occurrence. Failure to report stains within seven (7) calendar days will
void this limited warranty.
ACCUMULATING STAINS ON YOUR MATTRESS OVER TIME IS DEEMED NEGLECT AND WILL VOID
THESE WARRANTIES.
The warranties will be void if the purchaser a) attempts to remove stain(s)
through any other methods or with any other cleaners or stain removers than
those provided or recommended in writing by PureCare, b) launders or cleans
the Mattress Protector in any manner other than those specified in this
limited warranty, or c) applies the Mattress Protector improperly onto the
mattress or attempts to turn or move mattress without first removing the
Mattress Protector from the mattress.
OTHER LIMITED WARRANTY EXCLUSIONS to this limited warranty include and are not
limited to:
- Mattresses used for commercial, institutional, or rental purposes
- Stains resulting from medical incontinence or medical conditions
- Unknown stains, stain(s) present for an unknown period of time, overall staining,
- Harsh caustic acids, dyes and dye transfers,
- Willful destruction
- Odors of a known or unknown origin
- Bleaches; improper laundering and/or cleaning methods/agents
- Sweat stains or buildup of hair and body oil stains due to failure to launder protector on monthly basis
- Ironing, or burns caused by ironing
- Multiple stains that have accumulated over time
- Stains or damage caused by or during delivery or moving
- Mattresses that have been mishandled, abused, neglected;
- Exposure directly or indirectly to the elements (sun, rain, etc.)
- Damage related to turning or moving mattress
- Ticking that is non-colorfast
- Cuts, rips or tears caused by animals (repeated pet bodily fluid stains are considered preventable and are not covered)
- Stains caused during commission of a crime
- Natural disasters and acts of God (including fire, flood, hurricane, tornado, burst pipes, etc.)
- Stains not resulting from a failure of the Mattress Protector
- Stains resulting from a Mattress Protector that has been physically compromised by rips, tears, cuts or animal damage
- Stains on a box spring/foundation, carpet or flooring due to run off Any loss that is covered under an insurance policy.
IMPORTANT NOTE:
This limited warranty does not relieve mattress manufacturer’s obligation to
service and/or replace mattress as outlined in mattress manufacturer’s limited
warranty for any reason other than if an independent service agent deems
mattress unsanitary.
CONTACTING PureCare:
Use our toll-free number 800-758-8563
or our email address [email protected] to report your
claim to PureCare.
NO EXPRESS LIMITED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR EXPRESS LIMITED WARRANTY OF ANY OTHER NATURE IS GRANTED HEREIN. NO
ONE IS AUTHORIZED TO ASSUME FOR
PURECARE ANY LIABILITY IN CONNECTION WITH THE USE OF THE 5-SIDED MATTRESS
PROTECTOR OTHER THAN LIABILITY EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY.
THE DURATION OF ALL IMPLIED WARRANTIES
IS LIMITED TO THE PERIOD FROM THE DATE ON WHICH THE 5-SIDED MATTRESS PROTECTOR
WAS PURCHASED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
LIMITED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOUR
RIGHTS UNDER THIS LIMITED WARRANTY ARE YOUR EXCLUSIVE REMEDIES FOR ANY FAILURE
OF THE 5-SIDED MATTRESS PROTECTOR TO COMPLY WITH ANY
EXPRESS OR IMPLIED LIMITED WARRANTY. PURECARE SHALL NOT BE LIABLE IN EITHER
TORT OR CONTRACT FOR ANY LOSS OR DAMAGE, WHETHER DIRECT, CONSEQUENTIAL, OR
INCIDENTAL ARISING OUT OF THE USE OR INABILITY TO USE THE 5-SIDED MATTRESS
PROTECTOR OR ANY BREACH BY PURECARE OF ANY EXPRESS OR IMPLIED LIMITED
WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. KEEP THIS LIMITED
WARRANTY INFORMATION ALONG WITH YOUR SALES RECEIPT FOR FUTURE REFERENCE AND
LIMITED WARRANTY CLAIMS. CASH VALUE OF THIS LIMITED WARRANTY IS $1.00
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