GE APPLIANCES VTW525 4.2 cu. ft. Capacity Commercial Washer Owner’s Manual

GE APPLIANCES VTW525 4.2 cu. ft. Capacity Commercial Washer

Product Information

The GE Washers (Model: G029) are high-quality appliances designed to provide efficient and effective washing for your laundry needs. Manufactured by the General Electric Company, these washers are built with craftsmanship, innovation, and design in mind. The washers come with various features and options to ensure clean and fresh-smelling clothes. Please read the following instructions carefully before using the appliance to ensure safety and optimal performance.

Safety Instructions

It is important to follow basic safety precautions when using the GE Washers:

• Read all instructions before using the appliance.
• Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.
• DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.
• DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.
• DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children.
• Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.

Using the Washer

Follow these steps to use the GE Washers:

1. Getting Started: Visit the website www.geappliances.com/commerciallaundry and click on “create your account” to set up your account and equipment. This step is necessary to run paid cycles or collect payments.
2. Consumer Help Indicator: Refer to page 7 of the manual for information on the Consumer Help Indicator.
3. Dispensers: Refer to page 8 of the manual for instructions on using the dispensers.
4. Loading: Follow the guidelines provided on page 9 of the manual to load your laundry properly into the washer.

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANC
WARNING
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:

• Read all instructions before using the appliance.

• Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.

• DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

• DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a
  period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.

• DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.

• DO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.

• For waterproof, water-resistant and bulky items, only use the BEDDING (or DELICATES) cycle. DO NOT use other cycles for these items. Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor. DO NOT mix waterproof and non-waterproof items.

• DO NOT install or store this appliance where it will be exposed to the weather.

• DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

• DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug.

• Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT disconnect power.

• DO NOT climb on or stand on this unit.

• See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.

WARNING
Proper Disposal of your Appliance

• Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Contact your local authorities for the environmentally safe disposal or recycling of your appliance.

PROPER INSTALLATION
This washer must be properly installed and located in accordance with the Installation Instructions before it is used.

• Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C” valve.
• Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which could cause permanent damage and invalidate the warranty.
• Properly ground washer to conform with all governing codes and ordinances. Follow details in the Installation Instructions.

WARNING – Electrical Shock Hazard

• Plug into a grounded 3 prong outlet.
• DO NOT remove ground prong.
• DO NOT use an adapter.
• DO NOT use an extension cord.
• Failure to follow these instructions can result in death, fire or electrical shock.
• Ensure washer is properly leveled and washer legs are adjusted such that unit is stable.
• Optional drain hose extension recommended for discharging heights from 60” – 96”.
• GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.
• GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage.
• Consider recycling options for your appliance packaging material.

START-UP SEQUENCE

• Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the lid is opened during this period, the washer will pause. You will have to push the START button again to restart the cycle.

AUTOMATIC DRAIN SEQUENCE

• Machine will automatically drain any time the lid is left open for an extended duration. The app will notify the user of the time remaining to re-start the cycle before the session is canceled.
• Machine will automatically drain if left in a paused state with the lid closed for an extended duration. The app will notify the user of the time remaining to re-start the cycle before the session is canceled.

WHEN NOT IN USE

• Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE Appliances recommends changing the hoses every 5 years.

PARTS AND ACCESSORIES

Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 866-531-9828 during normal business hours.

Part Number/Accessory

• PM14X10002 4 ft rubber water supply hoses Or
• PM14X10005 4 ft braided water supply hoses
• WH49X301 Drain hose extension
• PM7X1 Washer Floor Tray

Getting started

WARNING
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INFORMATION before operating this appliance.
ATTENTION – START HERE TO ACTIVATE THE WASHER: www.geappliances.com/commerciallaundry Access the above webite and select “create your account”.
IMPORTANT: You must access the above website and follow its instructions to initially set up your account and equipment. Without doing so, you will not be able to run paid cycles or collect payments.

• Step 1
  

  • This commercial washer uses an app based payment system. Using your smartphone, scan the QR code on the control panel to download the app and see a quick tutorial on the operation of the washer,  or go to GEAppliances.com/commerciallaundry to learn more.

• Step 2

  • If desired, add fabric softener to the fabric softener dispenser
  • If using detergent packets, add to the bottom of the wash basket before adding clothes.

• Step 3

  • Loosely add items around agitator. Overloading may negatively impact wash performance. See page 9 for suggested loading examples.
  • Add the manufacturer’s recommended amount of detergent to the top of the load after adding clothes. We recommend the use of High Efficiency laundry packs such as Tide PODS™.

• Step 4

  • Close lid.
  • NOTE: Unit will not start with lid open.
  • Select wash cycle.
  • Select EXTRA RINSE option when using fabric softener.

• Step 5

  • Press START.
  • NOTE: Pressing start locks your selections, processes payment, and begins the cycle.

A. Washing
This commercial washer uses an app based payment system. Using your smartphone, scan the QR code on the control panel to download the app and see a quick tutorial on the operation of the washer, or go to GEAppliances.com/commerciallaundry. to learn more.
B.Temperature
Select the desired wash temperature for your load.
NOTE: All rinses are cold.
C. Wash Cycles-Cycle Selector Knob
The wash cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the knob after starting a cycle will NOT stop the washer or change the cycle/option to a new selection. Pressing START locks the cycle selection, processes payment, and begins the cycle. The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance, select the cycle that most closely matches the items being washed. Selections and options shown in bold are the recommended settings for that cycle. Some cycles and options may not be available on some models.

WARNING
Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance condition that could result in physical injury, property damage, and/or appliance damage.

For Waterproof, Water-Resistant, or Bulky Items:

• Only use the Bulky Items (or Delicates) cycle.
  • NOTE: Some models only have a Delicates cycle.
• Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor.
• Do not mix waterproof and non-waterproof items.
• Read the Owner’s Manual for wash cycle details.

Items to Wash| Cycle| Wash Temp| Option Available| Cycle Details
---|---|---|---|---
Cycle for normal, regular,| COLORS| HOT| EXTRA RINSE| Cycle for normal, regular, or typical use for washing
or typical use for washing| Normal| WARM|  | up to a full load of normally soiled cotton clothing.
up to a full load of normally|  | COLORS|  | Choose WARM or HOT water temperature selection
soiled cotton clothing|  | COOL|  | as appropriate for your clothes load for a higher
 |  | COLD|  | degree of cleaning. Incorporates multi-stage fills
 |  | TAP COLD|  | and wash periods to provide optimal fabric care.
Lingerie and special care| DELICATES| HOT| EXTRA RINSE| Utilizes a unique “tri-pulse” extra gentle agitate
fabrics with light soil|  | WARM|  | profile and a low spin speed to provide special care
 |  | COLORS|  | to delicate fabrics. It is recommended to place small
 |  | COOL|  | or ultra delicate items in mesh bags before washing.
 |  | COLD|  |
 |  | TAP COLD|  |
Small loads of lightly soiled| SPEED| HOT| EXTRA RINSE| Utilizes an expedited wash period and time saving
items that are needed in| WASH| WARM|  | continuous spray rinse to clean small lightly soiled
a hurry|  | COLORS|  | loads in the fastest time possible.
 |  | COOL|  |
 |  | COLD|  |
 |  | TAP COLD|  |
Sturdy fabrics with heavy| DEEP| HOT| EXTRA RINSE| Incorporates multi-step wash and soak periods
soil| CLEAN| WARM|  | combined with extended wash periods to effectively
 |  | COLORS|  | clean heavily soiled sturdy fabrics.
 |  | COOL|  |
 |  | COLD|  |
 |  | TAP COLD|  |
Water-resistant, bedding| BEDDING| HOT| EXTRA RINSE| Provides a max fill wash water level to wash bulky
and bulky items, such|  | WARM|  | and waterproof items. Also incorporates a deep
as large coats, mattress|  | COLORS|  | fill rinse to effectively rinse bulky items and a low
pads, and bath mats|  | COOL|  | spin speed appropriate for these items. Only
 |  | COLD|  | use this cycle for water-resistant, bedding or
 |  | TAP COLD|  | bulky items.
Towels| TOWELS| HOT| EXTRA RINSE| Cycle designed for washing towels or sheets, using
Sheets|  | WARM|  | a higher water level and a soak period to effectively
 |  | COLORS|  | clean these items. It is recommended that towels
 |  | COOL|  | and sheets be washed separately for best care and
 |  | COLD|  | washing performance. For waterproof bed covers
 |  | TAP COLD|  | use BEDDING cycle.
Whites and household| WHITES| HOT| EXTRA RINSE| Cycle tailored to clean and brighten your whites.
linens|  | WARM|  |
 |  | COLORS|  |
 |  | COOL|  |
 |  | COLD|  |
 |  | TAP COLD|  |

D. Start/Pause
Loosely load items in the washer basket. Overloading may negatively impact wash performance. Add detergent and if desired fabric softener to the dispenser. Press START to begin the cycle. NOTE: When the lid is closed, it will lock only during the load sensing portion of the cycle and during spin portions of the cycle. It will unlock after load sensing and spin. Pressing PAUSE will unlock the lid (if locked at that time), pause the cycle and the PAUSE indicator light will blink. To continue the cycle, press STARTagain.
NOTE: The machine will cancel/end the session and drain when water is present and the lid is left open for an extended duration, or if the unit is left in a paused state for an extended duration with the lid closed. If the lid is opened or the unit is paused, the app will notify the user of the time limits to restart the machine within the same session, and will also notify the user if their session has timed out. If the session times out, scan the QR code to begin a new session, select the cycle, and press START.
Automatic Load Sensing
This determines the correct agitate profile, agitate duration and amount of water suited to the size and type of load placed in the washer. The washer will not start the wash cycle or fill with water if the lid is open. When the lid is closed the machine is able to begin filling with water in order to sense the load size.
NOTE: Automatic Load Sensing initiates a spin at the beginning of the cycle and will take as much as 3 minutes to complete (significantly shorter for smaller loads); this is normal operation.
NOTE: This is a high efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal.
E. Cycle Status Lights
Shows whether the washer is in the Fill, Soak, Wash, Rinse or Spin portion of the cycle. If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. In this circumstance, the app will notify the user that they must return to the machine and redistribute their laundry. If this is not completed within the time given, the session will cancel/time out and the user must scan the QR code and start the cycle again.
F Extra Rinse
Set this option to provide a deep rinse or when using fabric softener. This option may change other settings (e.g. Spin may go to a higher setting) to maximize performance.

Consumer Help Indicator

Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful lights you may notice flashing on the display.

Spin light blinking| If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. In this circumstance, the app will notify the user that they must return to the machine and redistribute their laundry. If this is not completed within the time given, the session will cancel/time out and the user must scan the QR code and start the cycle again.
---|---
Fill light (Water not entering washer)| Check your water supply. Did you forget to turn on one or both supply valves after installation or coming back from vacation? As soon as the light starts to flash, the washer will initiate a 4 minute lock- out period. The washer controls won’t respond/change during this time. After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over again.
Lid Locked light| Lid Locked light will flash if 3 cycles have been started without opening the lid. The washer will not start another cycle until the lid is opened. Try opening, then closing the lid and starting a new cycle. If the problem persists, call GE Appliances at 866-531-9828 for service.

Dispensers

Liquid Fabric Softener Dispenser
The agitator cap fits into the top of the agitator. If it accidentally comes off, simply put it back on. The fabric softener dispenser automatically releases liquid fabric softener at the proper time during the cycle. Do not stop the washer or raise the lid during the first spin. This will cause the dispenser to empty too soon. To use, follow these steps:

1. Make sure dispenser is securely attached to agitator.
2. Use only liquid diluted fabric softener. Pour into dispenser, using amount recommended on package. Never pour fabric softener directly on clothes. It may stain them.
3. Add water to dispenser until it reaches the maximum fill line. Do not pour anything into the agitator if the agitator cap or dispenser is removed.
4. Select EXTRA RINSE option.
   • NOTE: Fabric softener may not dispense properly if the EXTRA RINSE option is not selected.

Liquid Bleach

Liquid chlorine bleach should be added through the bleach dispenser in the front left corner. Follow bleach manufacturer’s recommendations for the correct amount of liquid chlorine bleach based on load size, taking care to not apply or spill it directly on clothing.
NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.

Pretreatment

Place laundry pretreatments, such as an Oxi product, directly in the bottom of the wash basket before loading clothes.
NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.

Loading

Always follow fabric manufacturer’s care label when laundering.
Proper Use of Detergent
Using too little or too much detergent is a common cause of laundry problems. Use less detergent if you have soft water, a smaller load or a lightly soiled load. For spots, apply pre-treatment to items as recommended on the product label. Application should be made in the basket to prevent overspray which may cause the coloring on the lid or graphics to fade. Place detergent packets in the bottom of the wash basket before adding clothes. GE Appliances recommends the use of High Efficiency laundry packs such as Tide PODS™. HE detergents are formulated to work with low water wash and rinse systems. HE detergents reduce the oversudsing problems commonly associated with regular detergents. When using high efficiency or concentrated detergents, consult the product label to determine amount required for optimum performance. Excessive detergent will negatively impact wash performance.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.

WARNING – Fire Hazard

• DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
• No washer can completely remove oil.
• DO NOT dry anything that has been soaked in or spotted with any type of oil.
• DO NOT reach into the washer until all moving parts have stopped.
• Doing so can result in death, explosion, fire or amputation.

Loading the Washer
Load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. To add items after washer has started, press START/PAUSE if the lid is locked; wait until the Lid Locked indicator on the display is no longer illuminated before attempting to open the lid. Lift the lid and submerge additional items around the outside of the basket. Close the lid and press START to resume. Adjust load size selection and/or use EXTRA RINSE option if necessary.

• Do not put lawn or sofa cushions into the washer as they are too big to move. Remove outer covers and ONLY wash them.

Care and cleaning

WARNING – Electrical Shock Hazard
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – DO NOT contact the following parts while the appliance is energized: Drive Motor, Lid Lock, Water Valves, Drain Pump and Recirculation Pump.
Exterior of the Washer
Immediately wipe off any spills with a damp cloth.
Interior of the Washer
Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket, use a clean soft cloth dampened with liquid detergent; then rinse. (Do not use harsh or gritty cleaners.)
Cleaning the Fabric Softener Dispenser (on some models)

1. Remove the dispenser from the top of the agitator.
2. Separate the dispenser cup from the cover by grasping the top and pushing down on the inside of the cup with your fingers. Dispenser cup will pop free from the cover.
3. To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following solution:
   • 1 US gallon (3.8 liters) warm water
   • 1/4 cup (60 ml) heavy-duty liquid detergent
   • 1 cup (240 ml) bleach
4. If necessary, loosen buildup with a clean, soft cloth after soaking. Do not use a stiff brush; you may roughen the surface of the dispenser.
5. Rinse and reassemble dispenser. Place dispenser back on the agitator.

Water Supply Hoses
Periodically inspect all water inlet hoses for water leaks, wear, cuts, corrosion, and bulges. Replace all hoses immediately if any sign of these failures appear. All hoses should be replaced every 5 years of use to reduce risk of hose failures and possible water damage. When replacing hoses, refer to the Installation Instructions for proper installation. DO NOT overtighten or cross thread fittings. DO NOT allow the hose to rub against sharp objects, become kinked, or become over stretched. Always ensure hose rubber gaskets are installed and free from leaks when pressurized.
Moving and Storage
Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather.
Long Vacations
Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.

Installation Instructions

If you have any questions, call GE Appliances at 866-531-9828 or visit our Website at: GEAppliances.com/commerciallaundry

BEFORE YOU BEGIN

Read these instructions completely and carefully.

• IMPORTANT – Save these instructions for local inspector’s use.
• IMPORTANT – Observe all governing codes and ordinances.
• Note to Installer – Be sure to leave these instructions with the Consumer.
• Note to Consumer – Keep these instructions for future reference.
• Skill level – Installation of this appliance requires basic mechanical and electrical skills.
• Completion time – 1-3 hours
• Proper installation is the responsibility of the installer.
• Product failure due to improper installation is not covered under the Warranty.

PARTS SUPPLIED

TOOLS REQUIRED FOR WASHER INSTALLATION

PARTS REQUIRED (Sold separately)

• Water Hoses (2)

• Rubber Washers (2) and Strainer Screens (2)
• Drain Hose Extension (For discharge heights from 60″ – 96″

GE Appliances Parts and Accessories
Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 866-531-9828 during normal business hours.

Part Number Accessory
PM14X10002 4 ft Rubber Water Supply Hoses Or PM14X10005 4 ft Braided Metal Water Supply Hoses WH1X2267 Rubber Washer (1) and Screen (1) WH49X301 Drain Hose Extension (For discharge heights from 60″ – 96″
NOTE: We strongly recommend the use of new watersupply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage.

LOCATION OF YOUR WASHER

DO NOT Install the Washer:

1. In an area exposed to dripping water or outside weather conditions. The ambient temperature should never be freezing or near freezing for proper washer operation.
2. In an area where it will come in contact with curtains or drapes.
3. On carpet. The floor MUST be a hard surface with a maximum slope of 1/2″ per foot (1.27 cm per 30 cm). To make sure the washer does not vibrate or move, you may have to reinforce the floor.
   • NOTE: If floor is in poor condition, use 3/4″ impregnated plywood sheet solidly attached to existing floor covering.

IMPORTANT: Minimum Installation Clearances – Alcove or Closet

• If your washer is approved for installation in an alcove or closet, there will be a label on the back of the machine describing requirements.
• Minimum clearance between washer and adjacent walls or other surfaces: 0″ either side, 2″ front, 3″ rear. Vertical space from floor to overhead shelving, cabinets, ceiling, etc. = 60″.
• Closet doors must be louvered or otherwise ventilated and have at least 60 square inches of open area. If the closet contains both a washer and a dryer, doors must contain a minimum of 120 square inches of open area.
  • NOTE: The clearances stated on this label are minimums. Consideration must be given to providing adequate clearances for installing and servicing.

WATER SUPPLY REQUIREMENTS

• WATER SUPPLY LINES – Purge Hot and Cold water supply lines for 30 seconds prior to installation of hoses and washing machine. Ensure inlet hose screens are also clean and free of debris.
• WATER PRESSURE – Must be 20 psi minimum to 120 psi maximum.
• WATER TEMPERATURE – Water heater should be set to deliver water at 120° to 150°F (50° to 66°C) TO THE WASHER when HOT wash is selected.
• SHUTOFF VALVES – Both hot and cold shutoff valves (faucets) should be supplied.
• DRAIN – Water should be drained into standpipe. Discharge height MUST NOT BE LESS THAN 30 INCHES, and no more than 8 feet above the base of the washer. Standpipe must be 1-1/2 inches minimum inside diameter and must be open to atmosphere.

UNPACKING THE WASHER

After the machine is in the building, remove outside packing material/carton from washer. Remove bag (containing clamp, cable tie and drain hose clip), drain hose and Owner’s Reference Guide from tub.
NOTE: Leave foam shipping material inside tub opening to hold tub in place during the rest of installation.

REMOVE THE BASE
Remove base from unit by placing foot on side of base and tipping unit back on corner post. Remove base and bring the washer back upright.

WARNING – Electrical Shock Hazard

Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing.
Service personnel – DO NOT contact the following parts while the appliance is energized: Drive Motor, Lid Lock, Water Valves, Drain Pump and Recirculation Pump.

CONNECT DRAIN HOSE TO WASHER
Remove the cap from the drain port, if present, before installing the drain hose. It is normal for a small amount of residual water from the factory quality test process to drain out of the port when removing the cap.

Connect drain hose to drain port on back of washer. Open clamp with pliers and slide onto hose end. Holding clamp open, push hose end onto drain port until fully seated. Release clamp between locating ribs on hose end. Outlet of hose end should be oriented vertically.

CONNECT WATER HOSES TO WASHER
Unplug electrical cord before installing water hoses. If not installed, install rubber washer in one end of hot water hose. Thread hot water hose onto connection labeled H at top rear of washer. Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand-tight. If not installed, install rubber washer in one end of cold water hose C. Thread cold water hose onto connection labeled C at top rear of washer. Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand-tight.  Move washer as close to final location as possible,leaving room for you to make water, drain, and electrical connections to your building.

CONNECT WATER HOSES TO OUTLET VALVES
Determine which is HOT water line before attaching water hoses to faucets. Traditionally, HOT faucet is on  left.(If screen washers are not installed) With protruding part of screen toward you, install strainer screen/rubber washer into each of the free ends of two water hoses.Connect hot water hose to hot water outlet valve of your building. Hand tighten and use pliers to tighten hoses between 1/4 and 1/2 turn beyond hand-tight. Open hot water valve.Connect cold water hose to cold water outlet valve of your building. Hand tighten and use pliers to tighten hoses between 1/4 and 1/2 turn beyond hand-tight. Open cold water valve. Check for leaks and drips at the hose couplings. Tighten as necessary.

CONNECT TO DRAIN

Install drain hose clip on rear panel of washer. Route drain hose through clip and insert free end into drain opening of your building.
NOTE: If longer drain hose is required, order drain hose extension kit, GE Appliances part number WH49X301. Connect additional drain hose (contained in kit) to original hosewith hose clamp (contained in kit).

If water valves and drain are built into wall, fasten drain hose to one of the water hoses with cable tie provided.

NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 5″ of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can also cause a siphoning action.

If your drain is a standpipe, fasten drain hose to standpipe with cable tie provided.

NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 5″ of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can also cause a siphoning action. If drain discharge height does not meet 30″ minimum height requirement, end of drain hose must be secured in drain opening of building by installer and have an air gap around hose to prevent siphoning.

NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 5″ of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can also cause a siphoning action.

ELECTRICAL REQUIREMENTS
WARNING – Electrical Shock Hazard

• Plug into a grounded 3-prong outlet.
• DO NOT remove ground prong.
• DO NOT use an adapter.
• DO NOT use an extension cord.
• Failure to follow these instructions can result in death, fire or electrical shock.

CIRCUIT – Individual, properly polarized and grounded 15 or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY – 2 wire plus ground, 120 Volt, single phase, 60 Hz, alternating current.
Outlet Receptacle – Properly grounded 3-prong receptacle to be located so the power cord is accessible when the washer is in an installed position. If a 2-prong receptacle is present, it is the owner’s responsibility to have a licensed electrician replace it with a properly grounded 3-prong grounding type receptacle. Washer must be electrically grounded in accordance with local codes and ordinances, or in the absence of local codes, with latest edition of the NATIONAL ELECTRICAL CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL CODE, CSA C22.1. Check with a licensed electrician if you are not sure that the washer is properly grounded.

CONNECT POWER AND INSTALL

Insert plug of electrical cord into a 120V, 15- or 20-amp wall receptacle. Move washer into final position.Ensure nothing extends upward into the washer cabinet from underneath the washer. Place level on flat top side edges of washer. Adjust all four leveling legs until washer is level left-toright and front-to-back. Remove level. Open tub lid. Remove and discard tub shipping material (see Step 1). Remove plastic protector sheet from control panel face.

GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipment- grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
WARNING: Improper connection of the equipmentgrounding conductor can result in a risk of electrical shock. Check with a qualified electrician, or service representative or personnel, if you are in doubt as to whether the appliance is properly grounded. DO NOT modify the plug on the power supply cord. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. If required by local codes, an external 18 gauge or larger copper ground wire (not provided) may be added. Attach to washer cabinet with a #10-16 x 1/2” sheet metal screw (available at any hardware store) to rear of washer as illustrated. Mobile Home Installation: Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and Safety Standards Act of 1974 (PL93-383).

FINAL CHECKLIST

Before starting the washer, check to make sure:

• Main power is turned on.
• The washer is plugged in.
• The water faucets are turned on.
• The unit is level and all four leveling legs are firmly on the floor.
• The shipping foam and cardboard are removed.
• The drain hose is properly tied up.
• There are no leaks at the faucet, drain line or washer.
• Remove the cap from the drain port, if present, before installing the drain hose. Run the washer through a complete cycle.
• Check for water leaks and proper operation.
• Place these instructions in a location near the washer for future reference.

Troubleshooting

Troubleshooting Tips… Before you call for service

SEQUENCE in the Safety Instructions section.
Water level seems low| This is normal| Water may not cover the top level of the clothes. This is normal for this high efficiency washer.
Low household water pressure| A minimum of 20 PSI pressure must be maintained at the washers inlets while the washer is actively filling with both hot and cold water concurrently. Consult a plumber to resolve any household water pressure related issues.
Low water flow| Water valve screens are stopped up| Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections.
Water siphoning out of washer| Drain standpipe is too low or hose too far into standpipe| The drain hose must exceed 30” height at some point between the washer back and the drain pipe. Use anti-siphon clip. See the Installation Instructions.
Too many suds| Soft water| Try less detergent.
Too much detergent| Measure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load.
Type of detergent| Switch to High Efficiency detergent such as Tide PODS™ and liquid detergents.
Water leaks| Type of detergent| Switch to High Efficiency detergent such as Tide PODS™ and liquid detergents.
Using too much detergent in washer| Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load.
Fill hoses or drain hose is improperly connected| Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility.
Drain clogged| Check plumbing. You may need to call a plumber.
Drain hose rubs on wall| Make sure drain hose does not make contact with the wall. May cause excessive wear on the hose.
Water temperature seems incorrect| Cooler water temperatures provide improved energy efficiency| New laundry detergents have been formulated to work with cooler water temperatures without affecting wash performance.
Water supply is turned off or improperly connected| Turn both hot and cold faucets fully on and make sure hoses are connected to correct faucets. NOTE: Water valves are marked “ H ” and “ C ”.
Water valve screens are stopped up| Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections.
Cool/cold water when selecting HOT| This is normal. The washer senses water temperature and optimizes for best results. Cold water is added periodically when HOT is selected.
Water heater is not set properly| Make sure water heater is delivering water at 120°F–140°F (48°C–60°C).
Water pumped out before cycle is complete| Water was left in unit for 13 hours with lid closed or 12 minutes with lid open| Previous cycle has been cancelled. Close lid, select new cycle, and start machine.
Water won’t drain| Drain hose is kinked or improperly connected| Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft (2.44 m) above floor.
Washer spins and pauses at the

beginning of cycles

| This is normal| The washer is sensing the load.
Problem| Possible Causes| What To Do
---|---|---
Washer pauses during wash cycle| This is normal| Many cycles incorporate as series of soaks within the agitation period to get your clothes clean with less wear.
Laundry additives dispensing too soon| Overfilling of dispensers| Do not overfill or add water to dispenser. Select EXTRA RINSE

option when using fabric softener.

Washer pauses during spin cycle| This is normal| The washer may pause during the spin cycle to remove soapy water more efficiently.
Washer won’t operate| Washer is unplugged| Make sure cord is plugged securely into a working outlet.
Water supply turned off| Turn both hot and cold faucets fully on.
Lid is open| Close lid and press START. Safety feature prevents agitation and spinning when lid is up.
Circuit breaker/fuse is tripped/blown| Check circuit breakers/fuses. Replace fuses or reset breaker. Washer should have a separate outlet.
Electronics need to be reset| Unplug washer, wait 2 minutes, plug back in and press START.
START was not pressed| Press START.
Detergent packets not dissolving| Laundry detergent packet placed in dispenser| Laundry detergent packets should not be used in the dispensers. They should only be added directly to the wash basket following the manufacturer’s directions.
Unexplained time and/or settings changes| Changing options| This is normal. Several options will change other options to maximize washer performance.
Basket seems loose| Basket moves or rotates freely| Washer basket does not have a traditional brake. Washer basket will move freely. This is normal.
Agitator seems loose| Agitator top moves/has side-to-side movement| Agitator top is designed to be flexible to allow for care of large bulky items such as comforters; this is normal.
White spots on dark items| Incorrect sorting| Separate lint producers from lint collectors. Wash only items of the same fabric type and of the same colors (lights separate from darks) together.
If sorting alone does not address this, select a Deep Rinse (on some models) and/or an Extra Rinse (on some models).
Colored spots| Incorrect use of fabric softener| Check fabric softener package for instructions and follow directions for using dispenser.

Make sure you have selected the EXTRA RINSE option.

Pretreat stain and rewash using SPEED WASH cycle before drying.

Dye transfer| Sort whites or lightly colored items from dark colors.
Dark Spots/Specks| Build-up in washer| Without there being any garments/objects in the washer, run a Bulky Items/Bulky (on some models) cycle using the Hot temperature selection and adding 1 cup of bleach to clean the interior of the basket.

Leave the lid open between cycles to allow basket to dry.

Back-siphoning from drain| Drain hose is inserted too far down into standpipe – Follow the

__**Installation Instructions** . __

Slow Drain – Have a plumber inspect the drain and correct any issues related to a slow or backed up drain.

Grayed or yellowed clothes| Detergent amount| Be sure to follow detergent manufacturer’s directions.
Hard water| Use a water conditioner or install a water softener.
Water is not hot enough| Make sure water heater is delivering water at 120°F–140°F (48°C–60°C).
Washer is overloaded| Loosely load clothes no higher than the top row of holes in the washer basket. For best results, load items around the outside of basket.
Dye transfer| Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated.
Problem| Possible Causes| What To Do
---|---|---
Lint or residue on clothes| Clothes are air or line dried| If you do not dry your clothes with a clothes dryer, your clothes may retain more lint.
Incorrect sorting| Separate lint producers from lint collectors.
Detergent not dissolving| Rewash and next time try a liquid detergent and/or use warmer water temperature.
Overloading| Loosely load clothes in the washer basket. For best results, load items around the outside of the basket.
Incorrect use of fabric softener| Check fabric softener package for instructions and follow directions for using dispenser.

Make sure you have selected the EXTRA RINSE option.

Clothes too wet| Wash load out of balance| Redistribute load in washer.
Blinking Spin light or Spin light on at end of cycle| Out of balance condition has been detected| Allow cycle to continue and finish.

The unit will attempt to redistribute the load and reach full spin. If unsuccessful, the app will notify the user that they must return to the machine and redistribute their laundry. If this is not completed within the time given, the session will cancel/time out

and the user must scan the QR code and start the cycle again.

Pilling| Result of normal wear on poly-cotton blends and fuzzy fabrics| While this is not caused by the washer, you can slow the pilling process by washing garments inside out.
Snags, holes, tears, rips or excessive wear| Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets| Fasten snaps, hooks, buttons and zippers.

Remove loose items like pins, objects in pockets and sharp buttons.

Turn knits (which snag easily) inside out.

Undiluted chlorine bleach| Check bleach package instructions for proper amount.

Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach.

Wrinkling| Incorrect wash and dry cycles| Match Cycle selection to the type of fabric you are washing (especially for easy care loads).
Improper sorting| Avoid mixing heavy items (like jeans) with light items (like blouses). Try a fabric softener.
Overloading| Loosely load clothes in the washer basket.
Repeated washing in water that is too hot| Wash in warm or cold water.
Back and forth “swoosh”| Electric motor reversing direction| This sound is the motor rotating back and forth to clean your laundry.
“Clicking” behind Control during fill| Automatic Temperature Control Valve| Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.
Water flow changes during fill| Automatic Temperature Control Valve| Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.
Motor sounds during spin| Motor ramping up/down during spin cycle| The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops.
“Humming”| Water drain pump| The drain pump will make a humming sound when pumping out water after agitation stops and continue until spin is complete.
Drive motor| The drive motor will make a “humming” sound during the wash and spin phases of the cycle.
“Gurgling”| Water drain pump| When the pump starts drawing in air, It starts to gurgle. The washer should then begin spinning and the sound will continue until it is done spinning.
Washer rocking/ moving| Washer leveling legs uneven| To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.

Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. To listen and watch videos of normal washer operation, please go to
http://products.geappliances.com/appliance/gea-support-search- content?contentid=23061  or scan the QR code.

Limited Warranty

GE Appliances Washer Limited Warranty
GEAppliances.com. To schedule service online, visit us at GEAppliances.com/commerciallaundry, or call GE Appliances at 866-531-9828. Please have your serial number and your model number available when calling for service. Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances factory service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its products by providing GE Appliances with information on your appliance. If you do not want your appliance data to be sent to GE Appliances, please advise your technician not to submit the data to GE Appliances at the time of service.

Five years

From the date of the original purchase

| Any part of the washer which fails due to a defect in materials or workmanship. During this limited five-year warranty , you will be responsible for any labor and related service costs.

What is not covered:

• Service trips to your place of business to teach you how to use the product.
• Improper installation, delivery or maintenance.
• Failure of the product if it is abused, misused, parts are stolen or used for other than the intended purpose.
• Replacement of property fuses or resetting of circuit breakers at your place of business.
• Products which are not defective or broken, or which are working as described in the Owner’s Manual.
• Damage to the product caused by accident, fire, floods or acts of God.
• Incidental or consequential damage caused by possible defects with this appliance.
• Defects or damage due to operation in freezing temperatures.
• Damage caused after delivery.
• Product not accessible to provide required service.
• Damage to the stainless steel basket caused by misuse with chemicals in non-residential or multi- housing applications.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or theshortest period allowed by law. This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for use within the USA. Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier Company Louisville, KY 40225

Consumer Support

GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of the year! GEAppliances.com/commerciallaundry
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. GEAppliances.com/register.
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at your convenience any day of the year. GEAppliances.com/commerciallaundry or call 866-531-9828 during normal business hours.
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day. GEApplianceparts.com. or by phone at 866-531-9828 during normal business hours. Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
Contact Us
If you are not satisfied with the service you receive from GE Appliances, contact us on our Website with all the details including your phone number, or write to: General Manager, Customer Relations | GE Appliances, Appliance Park | Louisville, KY 40225 GEAppliances.com/contact.

• Write the model and serial numbers here:
• Model # _____
• Serial # _____
• You can find them under the lid of the washer.

GE is a trademark of the General Electric Company. Manufactured under trademark license.

ATTENTION START HERE
www.geappliances.com/commerciallaundry. Click “create your account” You must follow the instructions to set up your account and equipment. Without doing so, you will not be able to run paid cycles or collect payments. THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME. Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family. We take pride in the craftsmanship, innovation and design that goes into every GE Appliances product, and we think you will too. Among other things, registration of your appliance ensures that we can deliver important product information and warranty details when you need them. Register your GE appliance now online. Helpful websites and phone numbers are available in the Consumer Support section of this Owner’s Manual. 49-3000258 Rev 4

References

• Appliance Parts, Accessories & Water Filters | GE Appliances
• Contact Us or Get Help with Questions | GE Appliances
• GEAppliances.com/register
• GE Appliances Support & Troubleshooting Guides by Product Category

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>