enerzone EB00064 Solution 2.3-I Wood Insert Instruction Manual
- June 12, 2024
- enerzone
Table of Contents
Wood Insert
Owner’s Manual
Part 2 of 2
INSTALLATION AND OPERATION REQUIREMENTS
SOLUTION 2.3-I
INSERT (EB00064 Model) EPA ≤2.5 g/h
EB00064 Solution 2.3-I Wood Insert
Safety tested according to ULC S628, UL 1482 and UL 737 by an accredited
laboratory.
US Environmental Protection Agency phase II certified wood insert compliant
with 2020 cord wood standard.
CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION
INSPECTION REQUIREMENTS IN THE AREA.
READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS WOOD INSERT.
FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE, BODILY
INJURY OR EVEN DEATH.
READ AND KEEP THIS MANUAL FOR REFERENCE
Dealer:…………………………..
Installer:………………………..
Phone Number:………………
Serial Numbrer:……………..
ONLINE WARRANTY REGISTRATION
If the unit requires repairs during the warranty period, proof of purchase
must be provided. The purchase invoice must be kept. The date indicated on it
establishes the warranty period. If it can not be provided, the warranty
period will be determined by the date of manufacture of the product. It is
also highly recommended to register the warranty online at https://www
.enerzone-intl.com/en/warranty/warranty-registration/
Registering the warranty will help to quickly find the information needed on
the unit.
http://enerzone-intl.com/en/warranty/warranty-registration/
REFER TO INTERTEK’S DIRECTORY OF BUILDING PRODUCTS FOR CERTIFICATION PLATE
LISTED SOLID FUEL BURNING INSERT APPLIANCE
MODEL: SOLUTION 2.3-I
Serial Number:
Control number: 4002461
(March 2018)
STANDARDS:
Certified to ULC S628
Certified to UL 1482
Certifled to UL 737
Certified to CSA B415.1
Certified to ASTM E3053
Certified to ASTM E2515
Clearances to combustibles
Measured from insert body
Blower: 115VOLTS, 0.8 AMPS, 60Hz
Combustible side wall
Combustible side surround [1] Combustible top surround [1] Combustible mantle
shelf [1] Combustible top surround with shield [1][2] Combustible mantle shelf
with shleld [1][2] [1] Subject to a maximum protrusion (consult owner’s
manual)
[2] Consult owner’s manual for additionnal detalls concerning shield
A: 16 in./po. (406 mm)
B: 9in./po. (229 mm)
C: 27 In./po. (686 mm)
D: 27 in./po. (686 mm)
C’: 21 in./po. (533 mm)
D’: 21 In./po. (533 mm)
E: 16 in./po. (406 mm) USA
18 In./po. (457 mm) CANADA
I: 8 in./po. (203 mm) CANADA
J: 8 in./po. (203 mm) USA
Floor protection
PREVENT HOUSE FIRES
- Install and use only In accordance with the manufacturer’s installation and operating Instructions.
- Contact local bullding or fire officials about restrictlons and \nstallation Inspection In your area,
- Use with solid wood fuel only. Do not use other fuels.
- Risk of smoke and flame splilage. Operate only with door closed or door open with screen door installed. Open door or ramove screen door only to feed the stove.
- Do not connect this unit to a chimney serving another appliance.
- Install only in masonry fireplaces. Do not remove bricks or mortar from masonry fireplace.
- This stove must be Installed as a freastanding heater with the clearances listed In the manufacturer’s Installation Instructions. It Is strictly forbldden to Install this stove In a factory-bullt fireplace.
- The non-combustible floor protection in front of the unit should have an R value equal or greater than 1.00 extending 23 Inches (584 mm) in front of the Insert If the hearth elevation ts lower than 5 Inches (127 mm) or extend 16 Inches (406 mm) (USA), 18 inches (457 mm] (CANADA) withaut a R value if the hearth alevation !s higher than § Inches (127 mm).
- Connect to a code-approved masonry chimney or Iisted factary-bullt flreplace chimney with a direct flue connector Into the first chimney iiner section.
- Do not overfire. if stove or chimney connector glows, your are overfirlng.
- Inspect and clean chimney frequently. Under certaln conditions of use, creosote buildup may occur rapidly.
- Donot use grate or elevate fire, Bulld wood flre directly on hearth.
- Replace glass only with ceramic glass.
- This woad heater naeds perlodic tnspection and repair for proper operation. Consult the owner’s manual for further Information. It Is agalnst US federal regulations to operate this wood heater In a manner Inconsistent with the operating Instructlons In the owner’s manual.
U.S. ENVIRONMENTAL PROTECTION AGENCY Certified to comply with 2020 particulate
emission standards using cordwood.
Welghted average emlsslon rate: 2.3 g/h
Tested and certiflad In compllance with CFR 40 part 60, subpart AAA, section
60.534(a)(1(li))
WARNING: This product can expose you to carbon monoxide, which is known
to the State of California to cause cancer, birth defects or other
reproductive harm.
(For more information go to
www.p65warnings.ca.gov )
CAUTION
- HOT WHILE IN OPERATION.
- DO NOT TOUCH. KEEP CHILDREN, CLOTHING AND FURNITURE AWAY.
- CONTACT MAY CAUSE SKIN BURNS. SEE NAME-PLATE AND INSTRUCTIONS.
R27717
Made in St-Augustin-de-Desmaures (Qc), Canada
05/10/2022 (# Test)
Stove Builder International
General Information
1.1 Performances
Values are as measured per test method, except for the recommended heating
area, firebox volume, maximum burn time and maximum heat output.
Model | Solution 2.3-I (EB00064) |
---|---|
Combustion Technology | Non-catalytic |
Fuel Type | Dry Cordwood |
Recommended heating area (sq. ft..)1 | 500 to 2,100 ft2 (47 to 195 m2) |
Overall firebox volume2 | 2.4 ft3 (0.068 m3) |
Loading volume EPA | 1.95 ft3 (0.055 m3) |
Maximum burn time1 | 8 hours |
Maximum heat output (dry cordwood)3 | 75,000 BTU/h (22.0 kW) |
Overall heat output rate (min. to max.)2 4 | 14,200 BTU/h to 44,500 BTU/h (4.16 |
kW to 13.04 kW)
Average overall efficiency3 (Dry cordwood)| 72 % (HHV)5| 77 % (LHV)6
Optimum overall efficiency7| 79 %
Optimum heat transfer efficiency8| 76 %
Average particulate emissions rate9| 2.3 g/h (EPA / CSA B415.1-10)10
Average CO11| 69 g/h
1 Recommended heating area and maximum burn time may vary subject to location
in home, chimney draft,heat loss factors, climate, fuel type and other
variables. The recommended heated area for a given appliance is defined by the
manufacturer as its capacity to maintain a minimum acceptable temperature in
the designated area in case of a power failure.
2 The overall firebox calculation is an approximation and is not intended to
be used for loading. This volume includes a buffer zone to allow an easier
fuel insertion, prevent ash spillage and allow the air wash to work properly.
3 The maximum heat output (dry cordwood) is based on a loading density varying
between 15 lb/ft³ and 20 lb/ft³. Other performances are based on a fuel load
prescribed by the standard. The specified loading density varies between 7
lb/ft³ and 12 lb/ft³. The moisture content is between 19% and 25%.
4 As measured per CSA B415.1-10 stack loss method.
5 Higher Heating Value of the fuel.
6 Lower Heating Value of the fuel.
7 Optimum overall efficiency at a specific burn rate (LHV).
8 The optimum heat transfer efficiency is for the low burn rate and represents
the appliance’s ability to convert the energy contained in the wood logs into
energy transferred to the room in the form of heat and does not take into
account the chemical losses during combustion.
9 This appliance is officially tested and certified by an independent agency.
10 Tested and certified in compliance with CFR 40 part 60, subpart AAA,
section 60.534(a)(1(ii) and ASTM E3053-17. Based on ALT-125 sent by EPA on
February 28th, 2018.
11 Carbon monoxide.
1.2 Specifications
Recommended log length | 16 in (406 mm) east-west |
---|---|
Maximum log length12 | 20 in (508 mm) east-west |
Flue outlet diameter | 6 in (150 mm) |
Recommended connector pipe diameter | 6 in (150 mm) |
Type of chimney | ULC S635, CAN/ULC-S640, UL 1777 |
Minimum chimney height | 12 feet |
Baffle material | C-Cast or equivalent |
Approved for alcove installation | No |
Approved for mobile home installation13 | No |
Type of door | Simple, glass with cast iron frame |
Type of glass | Ceramic glass |
Blower | Included (up to 144 CFM) |
Particulate emission standard14 | EPA / CSA B415.1-10 |
USA Standard (Safety) | UL 1482, UL 737 |
Canada Standard (Safety) | ULC-S628 |
12 North-south: ends of the logs visible, East-west: sides of the logs
visible.
13 Mobile homes (Canada) or manufactured homes (USA): The US Department of
Housing and Urban Development describes “manufactured homes” better known as
“mobile homes” as follows; buildings built on fixed wheels and those
transported on temporary wheels/axles and set on a permanent foundation. In
Canada, a mobile home is a dwelling for which the manufacture and assembly of
each component is completed or substantially completed prior to being moved to
a site for installation on a foundation and connection to service facilities
and which conforms to the CAN/CSAZ240 MH standard.
14 Tested and certified in compliance with CFR 40 part 60, subpart AAA,
section 60.534(a)(1(ii) and ASTM E3053-17. Based on ALT-125 sent by EPA on
February 28th, 2018.
1.3 Dimensions
1.4 EPA Loading
The loading methods shown below are those that were used during emissions
certification.
1.4.1 Controlling the Air Intake
Once the firewood, firebox and chimney are hot, air intake can be reduced to
achieve a steady burn.
As the air intake is reduced, the burn rate decreases.
This has the effect of distributing the thermal energyof the fuel over a
longer period of time. In addition,the flow rate of exhaust through the insert
and fluepipe slows down, which increases the duration ofthe energy transfer of
the exhaust gases. As the airintake is reduced, the flame slows down.
If the flames diminish to the point of disappearing,the air intake has been
reduced too early in thecombustion cycle or the wood used is too wet. Ifthe
wood is dry and the air control is used properly,the flames should decrease,
but remain bright andstable.
1.4.2 High burn rate (primary air control open)
Open the air control completely. Place height small pieces (2″ x 2″) of wood
in the firebox crossing them at the greatest possible angle. Criss cross 10 to
16 kindling wood pieces on the small pieces of wood in three layers at the
greatest possible angle. Tie knot with five sheets of paper and place them on
top of the kindling wood. Light up the paper and let the door ajar at 90°
until all the kindling wood is on fire and the first row of small pieces of
wood is on fire too. Close the door. When there is no more fire in the front
of the firebox and there are only faint flames on the wood in the back of the
firebox, break ashes, level the coal bed and put five logs in the firebox. Put
3 pieces on the coal bed, without air space between them. Leave one inch of
air space between the rear firebrick and the first piece. The two other pieces
should be added on top of the first 3, in an East-West configuration. Let the
door ajar to leave a space of one inch on the door handle’s side for 1 minute
maximum and then close the door.
1.4.3 Medium and low burn rate
On a two inches thick coal bed that is still red, place three logs in an East-
West orientation. There should be air space between each log and between the
logs and the bricks. The two other pieces should be added on top of the first
three, slightly angled of 20°. Let the door ajar at 90° for approximately 5
min. Then, close the door with the primary air control open. Leave to burn
with the primary air control open for approximately 10 more minutes and then
close the primary air control completely for the low burn rate and halfway for
the medium burn rate. For better results, close the air control gradually from
the closing of the door to the complete closing of the air control.
Clearances to Combustible Material
When the insert is installed so that its surfaces are at or beyond the minimum
clearances specified, combustible surfaces will not overheat under normal and
even abnormal operating conditions.
NO PART OF THE INSERT MAY BE LOCATED CLOSER TO THE COMBUSTIBLE THAN THE
MINIMUM CLEARANCE FIGURES GIVEN.
2.1 Minimum Masonry Opening and Clearances to Combustibles
2.2 Floor Protection
It is necessary to have a floor protection made of non-combustible materials
that meets the measurements specified below.
2.2.1 Installation Raised of 5″ (127 mm) and Less
2.2.2 Installation Raised of More Than 5″ (127 mm)
2.3 R Value
There are two ways to calculate the R-value of the floor protection. First, by
adding the R-values of materials used, or by the conversion if the K factor
and thickness of the floor protection are given.
To calculate the total R value from R values of the materials used, simply add
the R-values of materials. If the result is equal to or greater than the
R-value requirements, the combination is acceptable. R-values of some selected
materials are shown below.
Table 1 : Thermal Characteristics of Common Floor Protection Materials 15
MATERIAL| CONDUCTIVITY (K) PER INCH| RESISTANCE (R) PER INCH
THICKNESS
---|---|---
Micore® 160| 0.39| 254%
Micore® 300| 0.49| 2.06
Durock®| 1.92| 0.52
Hardibacker®| 1.95| 0.51
Hardibacker® 500| 2.3| 0.44
Wonderboard®| 3.23| 0.31
Cement mortar| 5.00| 0.2
Common brick| 5.00| 0.2
Face brick| 9.00| 0.11
Marble| 14.3 – 20.00| 0.07 – 0.05
Ceramic tile| 12.5| 0.008
Concrete| 1.05| 0.95
Mineral wool insulation| 0.32| 3.12
Limestone| 6.5| 0.153
Ceramic board (Fibremax)| 0.45| 2.2
Horizontal still air (1/8″ thick)| 0.135| 0,920**
15 Information as reported by manufacturers and other resources.
16 Horizontal still air can’t be «stack» to accumulate R-values; each layer
must be separated with another non-combustible material.
Exemple:
Required floor protection R of 1.00. Proposed materials: four inches of brick
and one inch of Durock® board:
Four inches of brick (R = 4 x 0,2 = 0,8) plus 1 inch of Durock® (R = 1 x 0.52
= 0.52).
0.8 + 0.52 = 1.32.
This R value is larger than the required 1.00 and is therefore acceptable.
In the case of a known K and thickness of alternative materials to be used in
combination, convert all K values to R by dividing the thickness of each
material by its K value. Add R values of the proposed materials as shown in
the previous example.
Exemple:
K value = 0.75
Thickness = 1
R value = Thickness/K = 1/0.75 = 1.33
Installing Options on Your Product and Replacing Parts
3.1 Replacement and Adjustment
3.1.1 Door
Note: The images shown are for guidance only and may be different from
your product, but the assembly remains the same.
In order for the insert to burn at its best efficiency, the door must provide
a perfect seal with the firebox. Therefore, the gasket should be inspected
periodically to check for a good seal. The tightness of the door seal can be
verified by closing and latching the door on a strip of paper. The test must
be performed all around the door. If the paper slips out easily anywhere,
either adjust the door or replace the gasket.
3.1.2 Adjustment
The gasket seal may be improved with a simple latch mechanism adjustment:
- Remove the split pin by pulling and turning it using pliers.
- Turn the handle one counterclockwise turn to increase pressure.
- Reinstall the split pin with a small hammer.
3.1.3 Door Alignment
To align, open the door and loosen the pressures screws located on the lower
and upper hinges of the door using a 3/32” Allen key to free the adjustable
hinge rods.
Using a flat screwdriver, turn the adjustable hinge rods in the direction
shown to adjust the doors. Tighten all door hinge pressure screws when they
are at the desired positions.
Configurations 1-2-3-4-5-6, show in which direction these act on the
adjustment of the door.
3.1.4 Gasket
It is important to replace the gasket with another having the same diameter
and density to maintain a good seal.
- Remove the door and place it face-down on something soft like a cushion of rags or a piece of carpet.
- Remove the old gasket from the door. Use a screwdriver to scrape the old gasket adhesive from the door gasket groove.
- Apply a bead of approximately 3/16″ (5 mm) of high temperature silicone in the door gasket groove. Starting from the middle, hinges side, press the gasket into the groove. The gasket must not be stretched during installation.
- Leave about ½″ (10 mm) long of the gasket when cutting and press the end into the groove. Tuck any loose fibers under the gasket and into the silicone.
- Close the door. Do not use the insert for 24 hours.
3.2 Mandatory Installation
- Empty the combustion chamber and install the air control handle (A) with the set screw (B) as shown below:
- Install the combustion chamber side bricks as shown below.
3.3 Blower and Ash Lip Installation
Note: The images shown are for guidance only and may be different from
your product, but the assembly remains the same.
- Install the ash lip (A) on the insert with three screws (B).
- Center the blower on the ash lip and push it against the firebox. Then push it until it clips.
3.4 Faceplate and Trims Installation
Note: The images shown are for guidance only and may be different from
your product, but the assembly remains the same.
-
Remove the faceplate extension (K) secured between the firebox and the convection air jacket.
-
Lay the panels on a flat and non abrasive surface. Align the top panel holes (L) with the left (N) and right (M) panels. Secure together using the four bolts (O) and nuts (P) provided.
-
Partially thread the screws (S) on the trim’s corner bracket (R) then superimpose the corner brackets (R) and (Q) as shown.
-
Insert the superimposed brackets (Q) and (R) in the groove of each decorative trim (T), (U) and (V). Align the corners of the angled side of each trim, and then tighten the screws (S) to secure the trims.
-
Align the trim assembly with the left and right edge of the faceplate and slowly slide it down over the faceplate.
-
Secure the trim to the faceplate by squeezing the eight trim retainers (W) between the inner edge of the trim and the front of the faceplate.
-
Align the holes of the faceplate extension (X) with the holes in the faceplate panels.
-
Screw them using bolts (Z) and nuts (Y) provided.
-
Center the insert into the fireplace opening.
-
Align the notch in the faceplate extension with the bolt (CC) welded to the air jacket located and slide the faceplate assembly just over the bolt’s head and washer (BB). Then push towards the fireplace.
If necessary, adjust the height of the insert using the levelling bolts (DD) on each side of the insert until the faceplate is properly seated on the floor of the hearth extension. -
Once the faceplate is in place, secure the assembly by tightening nuts (AA) using a 7/16″ (11 mm) open end wrench.
3.5 Optional Heat Shield Installation
When a heat shield is installed, the clearances to the mantle shelf and the
top surround, can be reduced as shown.
MAXIMUM MANTEL SHELF DIMENSION (X) | MANTEL SHELF CLEARANCES (I) |
---|---|
12″ (305mm) max. | 21″ (533 mm) min. |
TOP SURROUND CLEARANCES (H)
21″ (533 mm) min.
- Install the heat shield (B) on the faceplate (assembled with the faceplate extension) using 3 selfdrilling screws (C) included in the kit. The heat shield should be pointing upwards.
- Once the heat shield is positioned, install the faceplate on the insert.
3.6 Optional Fresh Air Intake Kit Installation
Note: The images shown are for guidance only and may be different from
your product, but the assembly remains the same.
The fresh air intake kit may be installed on the right or left end side of the
unit. The unused side must be covered by the plate provided in the user manual
kit.
- Install the fresh air intake adapter (E) with four screws (F) then secure the flexible pipe17 (H) (not included) to the adapter using one of the pipe clamps (G). Secure the other end of the pipe to the outside wall termination (J) using the other pipe clamp. The outside wall termination must be installed outside of the home.
- Install the plate (K) with four screws (L) on the unused side of the insert.
15 The pipe must be HVAC type, insulated, and must comply with ULC S110 and/or
UL 181, Class 0 or Class 1.
3.7 Optional Fire Screen Installation
Note: The images shown are for guidance only and may be different from
your product, but the assembly remains the same.
In the United States or in provinces with a particulate emissions limit (e.g.:
US EPA), the use of open-door wood stoves with a rigid firescreen is
prohibited.
- Open the door.
- Hold the fire screen by the two handles and bring it close to the door opening.
- Lean the upper part of the fire screen against the top door opening making sure to insert the top fire screen brackets behind the primary air deflector.
- Lift the fire screen upwards and push the bottom part towards the insert then let the fire screen rest on the bottom of the door opening.
Warning: Never leave the insert unattended while in use with the fire screen.
3.8 Air Tubes and Baffle Installation
- Starting with the rear tube, lean and insert the right end of the secondary air tube into the rear right channel hole. Then lift and insert the left end of the tube into the rear left channel.
- Align the notch in the left end of the tube with the key of the left air channel hole. Using a « Wise grip » hold the tube and lock it in place by turning the tube as shown. Make sure the notch reaches the end of the key way.
- Install the baffle.
- Repeat steps 1 and 2 for the three other tubes.
- To remove the tubes use the above steps in reverse order.
Note that secondary air tubes (A) can be replaced without removing the baffle board (B) and that all tubes are identical.
3.9 Log retainers installation
3.10 Removal Instructions
For inspecting purposes, the insert may need to be removed. To remove the
insert, follow these instructions:
- Unscrew the faceplate fastener (B) holding the faceplate (C) on the insert.
- Remove faceplate (C) by pulling on it.
- Remove the blower assembly (D).
- Remove the three screws securing the pipe connector (A).
- Unscrew the bolts securing the insert to the floor on each side of the unit (E).
3.11 Exploded Diagram and Parts List
IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for this unit, please provide the model number and the serial number. We reserve the right to change parts due to technology upgrades or availability. Contact an authorized dealer to obtain any of these parts. Never use substitute materials. Use of non-approved parts can result in poor performance and safety hazards.
# | Item | Description | Qty |
---|---|---|---|
1 | AC01315 | RIGID FIRESCREEN | 1 |
2 | SE74166 | HANDLE 30898 REPLACEMENT KIT | 3 |
3 | SE24358 | SOLUTION 2.3 CAST IRON DOOR ASSEMBLY | 1 |
4 | AC09185 | DOOR LATCH KIT | 1 |
5 | SE70698 | REPLACEMENT HANDLE WITH LATCH KIT | 1 |
6 | 30101 | SPRING TENSION PIN 5/32″Ø X 1 1/2″L | 1 |
7 | AC06500 | SILICONE AND 5/8″ X 8′ BLACK DOOR GASKET KIT | 1 |
8 | SE74822 | GLASS WITH GASKET 17 11/16” L X 11 5/8” H | 1 |
9 | AC06400 | 3/4″ X 6′ FLAT BLACK SELF-ADHESIVE GLASS GASKET | 2 |
10 | SE74173 | GLASS FRAME KIT | 1 |
11 | SE53585 | GLASS RETAINER KIT WITH SCREWS (12 PER KIT) | 1 |
12 | 30507 | BLACK TORX SCREW WITH FLAT HEAD TYPE F 1/4-20 X 3/4″ | 3 |
13 | SE74157 | ASH SHELF ASSEMBLY | 1 |
14 | SE74169 | INSERT PLATE KIT | 1 |
15 | 30102 | 1/4″ CAST STEEL AIR CONTROL HANDLE WITH MOUNTING SCREW | 1 |
16 | SE74159 | INSERT BLOWER ASSEMBLY | 1 |
17 | 44085 | RHEOSTAT KNOB | 1 |
18 | 44087 | RHEOSTAT NUT | 1 |
19 | 44080 | RHEOSTAT WITHOUT NUT (MODEL KBMS-13BV) | 1 |
20 | 44028 | CERAMIC THERMODISC F110-20F | 1 |
21 | 44089 | DOUBLE CAGE BLOWER 144 CFM 115V – 60Hz – 1.1A | 1 |
22 | 49028 | 5″ WHITE AIR INTAKE TERMINATION | 1 |
23 | AC01298 | 5″Ø FRESH AIR INTAKE KIT | 1 |
24 | 30337 | SQUARE HEAD SET SCREW 1/2-13 X 1-3/4″ | 2 |
25 | SE74167 | DOOR HINGE REPLACEMENT KIT | 1 |
26 | PL34052 | LINER FIXATION BRACKET | 3 |
27 | PL53869 | FACEPLATE EXTENSION | 1 |
28 | SE53606 | DECORATIVE SIDE PANEL ASSEMBLY | 2 |
29 | PL53550 | NICKEL “U” SHAPED SIDE DECORATIVE ACCENT | 1 |
30 | SE46253 | EB00064 INSTRUCTION MANUAL KIT | 1 |
31 | AC05959 | METALLIC BLACK STOVE PAINT – 342 g (12oz) AEROSOL | 1 |
32 | AC01317 | 7 3/16″ X 26″ HEAT SHIELD FOR SURROUND/SHELF | 1 |
33 | SE15097 | FACEPLATE HARDWARE KIT | 1 |
34 | AC01290 | REGULAR FACEPLATE (29″ X 44″) | 1 |
34 | AC01292 | LARGE FACEPLATE (32″ X 50″) | 1 |
35 | OA10128 | BLACK LARGE FACEPLATE TRIMS (32″ X 50″) | 1 |
35 | OA10129 | BRUSHED NICKEL LARGE FACEPLATE TRIMS (32″ X 50″) | 1 |
35 | OA10122 | BLACK FACEPLATE TRIMS (29″ X 44″) | 1 |
35 | OA10123 | BRUSHED NICKEL FACEPLATE TRIMS (29″ X 44″) | 1 |
36 | 30456 | AMS HARDWARE KIT (TAPPED CORNERS AND BACK PLATES) | 2 |
37 | SE65505 | TOP AIR DEFLECTOR PROTECTOR KIT | 1 |
38 | 21389 | C-CAST BAFFLE 20″ X 12 1/2″ X 1 1/4″ | 1 |
39 | PL65514 | SECONDARY AIR TUBE | 4 |
40 | PL36056 | 2″ X 9″ 1 1/4″ REFRACTORY BRICK HD | 4 |
41 | 29020 | 4 1/2″ X 9″ X 1 1/4″ REFRACTORY BRICK HD | 15 |
42 | PL36636 | 4 1/4″ X 9″ X 1 1/4″ REFRACTORY BRICK HD | 2 |
43 | PL36084 | 4″ X 4 1/2″ X 1 1/4″ REFRACTORY BRICK HD | 1 |
ENERZONE LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original retail purchaser
and is not transferable. This warranty covers brand new products only, which
have not been altered, modified nor repaired since shipment from factory.
Proof of purchase (dated bill of sale), model name and serial number must be
supplied when making any warranty claim to your ENERZONE dealer.
This warranty applies to normal residential use only. This warranty is void if
the unit is used to burn material other than cordwood (for which the unit is
not certified by EPA) and void if not operated according to the owner’s
manual. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation, power
failures, downdrafts, venting problems or under-estimated heating area are not
covered by this warranty. The recommended heated area for a given appliance is
defined by the manufacturer as its capacity to maintain a minimum acceptable
temperature in the designated area in case of a power failure.
This warranty does not cover any scratch, corrosion, distortion, or
discoloration. Any defect or damage caused by the use of unauthorized or other
than original parts voids this warranty. An authorized qualified technician
must perform the installation in accordance with the instructions supplied
with this product and all local and national building codes. Any service call
related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that
digital pictures be provided to support the claim. Returned products are to be
shipped prepaid to the manufacturer for investigation. Transportation fees to
ship the product back to the purchaser will be paid by the manufacturer.
Repair work covered by the warranty, executed at the purchaser’s domicile by
an authorized qualified technician requires the prior approval of the
manufacturer. All parts and labour costs covered by this warranty are limited
according to the table below.
The manufacturer, at its discretion, may decide to repair or replace any part
or unit after inspection and investigation of the defect. The manufacturer
may, at its discretion, fully discharge all obligations with respect to this
warranty by refunding the wholesale price of any warranted but defective
parts. The manufacturer shall, in no event, be responsible for any uncommon,
indirect, consequential damages of any nature, which are in excess of the
original purchase price of the product. A one-time replacement limit applies
to all parts benefiting from lifetime coverage. This warranty applies to
products purchased after September 1st, 2015.
DESCRIPTION | **WARRANTY APPLICATION*** |
---|---|
PARTS | LABOUR |
Combustion chamber (welds only) and cast iron door frame. | Lifetime |
Ceramic glass, plating (manufacturing defect) and convector air-mate. | |
Lifetime | N/A |
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum
extrusions), C-Cast baffle, vermiculite baffle, secondary air tubes,
removable stainless steel combustion chamber, deflectors and supports.| 7
years| N/A
Handle assembly, glass retainers and air control mechanism.| 5 years| 3 years
Removable carbon steel combustion chamber components.| 5 years| N/A
Standard and optional blower, heat sensors, switches, rheostat, wiring and
electronics.| 2 years| 1 year
Paint (peeling), gaskets, insulation, ceramic fiber blankets, refractory
bricks (fireplace only***), and other options.| 1 year| N/A
All parts replaced under the warranty.| 90 days| N/A
Subject to limitations above
Picture required
Limited to one replacement
Labour cost and repair work to the account of the manufacturer are based on a
predetermined rate schedule and must not exceed the wholesale price of the
replacement part.
Shall your unit or a components be defective, contact immediately your
ENERZONE dealer. To accelerate processing of your warranty claim, make sure to
have on hand the following information when calling:
- Your name, address and telephone number
- Bill of sale and dealer’s name
- Installation configuration
- Serial number and model name as indicated on the nameplate fixed to the back of your unit
- Nature of the defect and any relevant information
Before shipping your unit or defective component to our plant, you must obtain
an Authorization Number from your ENERZONE dealer. Any merchandise shipped to
our plant without authorization will be refused automatically and returned to
sender.
This document is available for free download on the manufacturer’s website. It
is a copyrighted document. Resale is strictly prohibited. The manufacturer may
update this document from time to time and cannot be responsible for problems,
injuries, or damages arising out of the use of information contained in any
document obtained from unauthorized sources.
Stove Builder International inc.
250, rue de Copenhague,
St-Augustin-de-Desmaures (Québec) Canada
G3A 2H3
1-877-356-6663
www.sbi-international.com
tech@sbi-international.com
Documents / Resources
|
enerzone EB00064 Solution 2.3-I Wood
Insert
[pdf] Instruction Manual
EB00064 Solution 2.3-I Wood Insert, EB00064, Solution 2.3-I Wood Insert, 2.3-I
Wood Insert, Wood Insert, Insert
---|---
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>