PHILIPS S9985-50 9000 Wet and Dry Electric Shaver Instructions

FAQs and Troubleshooting & repair

Is my phone compatible with the Philips GroomTribe App?
You can download the Philips GroomTribe App to your phone to use it with your Philips Shaver S7000. The app is compatible with iPhone 6S (or higher) that runs on iOS 11.3 or higher. It can also be used on android phones bigger than 4.5 inches (11.43 cm), with OS version 6.0 or higher and Bluetooth version 4.1 or higher.
What do the symbols on my Philips S9000 Shaver mean?
This article contains information about two versions of the latest models of the S9000 shaver. To see which version you have, the alpha character A or B will follow the / symbol. Please check the back of your shaver as described in the image below.
If you want to know what the symbols and indicator lights on your Philips S9000 Shaver mean, please find an explanation of each symbol below.
Note: The images below only apply to the latest S9000 Shaver models. If you own an older S9000 model or another shaver series, please visit our other articles.

Model A/Main menu (shaver turned off)
When your shaver is turned off, you can use the main menu button (icon with three dots) to navigate through four menu items. These items are listed below, with numbers corresponding to the illustrations provided.

1. Battery: the current battery level of your shaver is shown on the display.
2.  Motion feedback: the motion feedback score from your last shave is shown on the display.
3. Travel lock: whether or not the travel lock is turned on is shown on the display. Turn it on or off by holding the menu button for 3 seconds.
4.  Bluetooth pairing: this icon indicates the Bluetooth pairing status of your shaver.

Note: The icons mentioned above are only visible when the shaver is turned off.

Model A/Main menu (shaver turned on)
When your shaver is turned on, pressing the main menu button allows you to switch between the three Pressure Guard sensor settings. Depending on your chosen setting, the light ring on your shaver will provide full pressure feedback, partial pressure feedback or no pressure feedback.

Model A/Post-shave feedback
If activated via the app on your mobile device, your shaver handle can provide you with feedback on your motion and pressure after each shave. The feedback is provided in the following format, with numbers corresponding to the illustrations below:

1. A sufficient number of circular motions were made with the shaver and the pressure applied was also correct.
2. More attention should be paid to making circular motions with the shaver when shaving.
3. The following 2 icons will appear in your post shaving feedback, if you apply too little pressure (first image) or too much pressure when shaving (second image).

Note: pressure feedback is also provided during your shave by your shaver’s light ring (if enabled) and additional detailed feedback can be found in the app.

Model A/Notification and warning icons
Your shaver handle may display a notification or warning symbol from time to time, and each of these symbols are explained below (with numbers corresponding to the illustrations provided):

1. Battery low: the battery of your shaver is running low. Please charge your shaver.

2.  Memory almost full: the data storage on your shaver is nearly full. Sync your shavers with the app to avoid data loss.

3.  Thorough cleaning: the shaving unit is heavily soiled. Please thoroughly clean your shaver in the manner indicated in the user manual before its next use.

4.  Incorrect supply unit: an incorrect power cord or supply unit is inserted into the shaver.
   Please use the power cord or supply unit provided with your Philips shaver.

5. Unplug before use: please unplug the shaver from the power supply before use.

6. Quick Clean Pod cleaning reminder: give your shaver a quick clean in the Quick Clean Pod.

7.  Cleaning reminder: clean the shaver under the tap in the manner indicated in the user manual.

8. Cleaning underway: the cleaning process is in progress and the display shows the remaining cleaning time in seconds.

9. Cleaning interrupted: the cleaning cycle has been interrupted.

Model B/Main menu
You can use the main menu button (icon with three dots) to navigate through the menu items.
You can also activate or deactivate certain features with a long press. These items are listed below, with numbers corresponding to the illustrations provided.

1. Battery: the current battery level of your shaver is shown on the display.

2. Motion sensor: You can optimise your shaving experience by applying the right motion and amount of pressure. This item shows the star rating of your last shave. It indicates whether the pressure and motion you applied during the shave was good or could be improved.
   Note: This menu is displayed only after you activate this feature via the app settings.

3.  Travel lock: press and hold the menu button for 3 seconds to lock or unlock your shaver.
   When the travel lock is activated, Bluetooth will be switched off automatically and your shaver will enter energy saving mode.

4. Light ring: You can deactivate or reactivate the light ring feedback in this menu. To do it, toggle through the menu items by pressing the menu button until you reach the “Light on” or “Light off” menu. Then, press and hold the menu button for 3 seconds until you see “Light off” or “Light on” on the display.

5.  Bluetooth: Here you can unpair your shaver and smartphone.
   Note: The Bluetooth menu is only displayed when your shaver is paired to your smartphone.

Note: the icons mentioned above are only visible when the shaver is turned off.

Model B/Notification and warning icons
Your shaver handle may display a notification or warning symbol from time to time, and each of these symbols are explained below (with numbers corresponding to the illustrations provided):

1. Battery low: your shaver’s battery is running low. Please charge your shaver.

2.  Memory almost full: the data storage on your shaver is nearly full. Sync your shavers with the app to avoid data loss.

3. Thorough cleaning: the shaving unit is heavily soiled. Please thoroughly clean your shaver in the manner indicated in the user manual before its next use.

4. Incorrect supply unit: an incorrect power cord or supply unit is inserted into the shaver.
   Please use the power cord or supply unit provided with your Philips shaver.

5. Unplug before use: please unplug the shaver from the power supply before use.

6. Quick Clean Pod cleaning reminder: give your shaver a quick clean in the Quick Clean Pod.

7. Cleaning reminder: clean the shaver under the tap in the manner indicated in the user manual.

8. Cleaning underway: the cleaning process is in progress and the display shows the remaining cleaning time in seconds.

9. Cleaning interrupted: the cleaning cycle has been interrupted.

When to replace the cleaning cartridge

We recommend replacing the cleaning cartridge of your Philips Shavers Cleaning system when the cleaning station indicates or when you are no longer satisfied with the cleaning performance of your cleaning system.
For the SmartClean system, you will see an arrow symbol flashing orange on the device. In the Quick Clean Pod a small window shaped icon will appear (see image).
If you use the Cleaning system weekly, then the cleaning fluid in a cartridge should be enough for three months. If you are a more regular user, then the cartridge will need to be replaced much earlier, possibly within a month.
The Philips Cleaning cartridge comes with a special cleaning fluid designed for this device. Please do not try to refill the cartridge with a different kind of cleaning solution. This can damage your device.
To buy the replacement cartridges for your Philips Cleaning system, visit our online shop.

1. Pull out the little compartment at the bottom of the SmartClean system.
2. Take the SmartClean cartridge out and discard it.
3. Get a new cartridge, peel its cover open from the top and place it back in the slot.

Your SmartClean system should now be ready to use with your Philips Shaver.

How to replace the cleaning cartridge in the Quick Clean Pod

1. Twist and remove the top of the Philips Quick Clean Pod.
2. Twist the lid off of the Philips Quick Clean Pod Cartridge.
3. Lift the tab on the seal and pull it by the corner to remove the seal from the Philips Quick Clean Pod Cartridge.
4. Press the small circular piece on the handle of the Philips Quick Clean Pod Cartridge to break the snap hook on the handle.
5. Place the Philips Quick Clean Pod Cartridge into the Philips Quick Clean Pod.

Can I replace the battery of my Philips Shaver?
Your Philips Shaver comes with a customised built-in battery. Do not try to replace the battery yourself.
If you are having trouble charging your shaver, read our article: My Philips Shaver is not charging or contact us for further help.
My Philips Shaver is making a loud noise
If your shaver is making a strange or loud noise, it is probably because it is not assembled correctly. This can cause a rattling noise and we advise that you reassemble your shaver. For full instructions on how to do it, refer to your user manual. You can also refer to the video below that shows you how to remove the shaving heads and how to install them again.
My Philips Shaver is not working
If your Philips Shaver is not working or turning on, read below the possible causes and our advice on how to solve them yourself.
Your Philips Shaver is not charged
If you have a rechargeable Philips Shaver, it is possible, that its battery has run out. We advise you to charge your shaver and then try turning it on again. For details on how to charge your shaver, please refer to the user manual.
If your Philips Shaver is not rechargeable then it should be plugged into a working electric socket while in use.
Your Philips Shaver is dirty
It is possible that your shaver does not turn on or move because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to become blocked.
To fix this problem, properly clean your shaver. If possible, remove the shaving head and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
In some shavers, a cleaning reminder symbol will blink to let you know that the shaver needs to be cleaned.

Your Philips Shaver is not assembled correctly
Another reason why your shaver might not be working is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual.
The travel lock on your Philips Shaver is activated
Some Philips Shavers have a ‘travel lock’ function. If this is activated, the shaver does not turn on. Depending on the shaver model you have, you may see a ‘lock’ symbol blinking on your shaver to let you know that the travel lock is activated.
To deactivate the travel lock, press the on/off button of your shaver for three to five seconds.
Now try turning the shaver on again.

Your Philips Shaver is damaged

It is possible that your Philips Shaver is damaged to such an extent that the motor cannot run anymore. In this case, please contact us to see how we can further help.
Your Philips Shaver is plugged into the mains Wet and dry models of Philips Shavers will not operate if they are plugged into the mains. These types of shavers can be used in the shower and have a shower icon on the handle. For safety reasons, they only work when they are not connected to the mains.

My Philips Shaver is not turning on
If your Philips Shaver is not working or turning on, read below the possible causes and our advice on how to solve them yourself.
Your Philips Shaver is not charged
If you have a rechargeable Philips Shaver, it is possible, that its battery has run out. We advise you to charge your shaver and then try turning it on again. For details on how to charge your shaver, please refer to the user manual.
If your Philips Shaver is not rechargeable then it should be plugged in to a working electric socket while in use.
My Philips Shaver is not giving good results
If your Philips Shaver is not giving the desired results that you expected, read the possible causes below and our advice on how to resolve them.
Your Philips Shaver is dirty
It is possible that the performance of your shaver has declined because it is dirty. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly.
To fix this problem, clean your shaver thoroughly. If possible, remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual or view the video below.
In some shavers, a cleaning reminder symbol will blink to let you know that the shaver needs to be cleaned.
Your Philips Shaver is not assembled correctly
Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your shaver, refer to your user manual or to the video below.
Apply the right movements while shaving
When you shave with your Philips Shaver, you will achieve optimal results if you make slow, circular movements with the shaver over the face. The latest models of S7000 and S9000 will help you to achieve the perfect circular movements thanks to their motion-sensor control.
Allow your skin an adjustment period
If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver.
You can also use a gentle moisturiser or aftershave lotion to minimise skin irritation after shaving.
Pre-trim your long facial hair
Shaving long hair can be uncomfortable and may lead to skin irritation.
If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.
Some Philips Shavers come with a trimming attachment that you can use to trim your beard. Otherwise, use your normal beard trimmer.
Be gentle and apply the right amount of pressure
While shaving, it is important to be gentle, especially if you have sensitive skin that is prone to irritation. Do not press the shaver too hard against your skin. Only apply gentle pressure that makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them.
Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience. The latest models of S9000 will help you to apply the right amount of pressure thanks to its pressure-guard feature.

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