ViewSonic VA2349S 23-Inch IPS 1080p LED Monitor User Guide

ViewSonic VA2349S 23-Inch IPS 1080p LED Monitor

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our website at http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.

Compliance Information

NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)

CE Conformity for European Countries
The device complies with the EMC Directive 2004/108/EC and Low Voltage Directive 2006/95/EC.

The following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2002/96/EC (WEEE).The mark indicates the requirement NOT to dispose the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

TCO Information

Congratulations! This display is designed for both you and the planet! The display you have just purchased carries the TCO Certified label. This ensures that your display is designed, manufactured, and tested according to some of the strictest quality and environmental requirements in the world. This makes for a high-performance product, designed with the user in focus that also minimizes the impact on the climate and our natural environment. TCO Certified is a third-party verified program, where every product model is tested by an accredited impartial test laboratory. TCO Certified represents one of the toughest certifications for displays worldwide.

Some of the Usability features of the TCO Certified for displays:

• Good visual ergonomics and image quality is tested to ensure top performance and reduce sight and strain problems. Important parameters are luminance, contrast, resolution, black level, gamma curve, color and luminance uniformity, color rendition, and image stability.
• Products have been tested according to rigorous safety standards at an impartial laboratory.
• Electric and magnetic field emissions as low as normal household background levels.
• Low acoustic noise emissions.

Some of the Environmental features of the TCO Certified for displays:

• The brand owner demonstrates corporate social responsibility and has a certified environmental management system (EMAS or ISO 14001).
• Very low energy consumption both in on- and standby modes minimize climate impact.
• Restrictions on chlorinated and brominated flame retardants, plasticizers, plastics, and heavy metals such as cadmium, mercury, and lead (RoHS compliance).
• Both product and product packaging is prepared for recycling.
• The brand owner offers take-back options.

The requirements can be downloaded from our website. The requirements included in this label have been developed by TCO Development in cooperation with scientists, experts, users as well as manufacturers all over the world. Since the end of the 1980s TCO has been involved in influencing the development of IT equipment in a more user-friendly direction. Our labeling system started with displays in 1992 and is now requested by users and IT manufacturers all over the world. About 50% of all displays worldwide are TCO certified. For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces For more information, please visit www.tcodevelopment.com

Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance| Proposed Maximum Concentration| Actual Concentration
---|---|---
Lead (Pb)| 0.1%| < 0.1%
Mercury (Hg)| 0.1%| < 0.1%
Cadmium (Cd)| 0.01%| < 0.01%
Hexavalent Chromium (Cr6+)| 0.1%| < 0.1%
Polybrominated biphenyls (PBB)| 0.1%| < 0.1%
Polybrominated diphenyl ethers (PBDE)| 0.1%| < 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below:

Examples of exempted components are:

1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):
2. Short length (≦500 mm): maximum 3.5 mg per lamp.
3. Medium length (＞500 mm and ≦1,500 mm): maximum 5 mg per lamp.
4. Long length (＞1,500 mm): maximum 13 mg per lamp.
5. Lead in glass of cathode ray tubes.
6. Lead in glass of fluorescent tubes not exceeding 0.2% by weight.
7. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.
8. A copper alloy containing up to 4% lead by weight.
9. Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
10. Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezo electronic devices, or in a glass or ceramic matrix compound.

Cautions and Warnings

1. Read these instructions completely before using the equipment.
2. Keep these instructions in a safe place.
3. Heed all warnings and follow all instructions.
4. Sit at least 18” / 45cm from the LCD display.
5. Always handle the LCD display with care when moving it.
6. Never remove the rear cover. This LCD display contains high-voltage parts. You may be seriously injured if you touch them.
7. Do not use this equipment near water. Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
8. Avoid exposing the LCD display to direct sunlight or another heat source. Orient the LCD display away from direct sunlight to reduce glare.
9. Clean with a soft, dry cloth. If further cleaning is required, see “Cleaning the Display” in this guide for further instructions.
10. Avoid touching the screen. Skin oils are difficult to remove.
11. Do not rub or apply pressure to the LCD panel, as it may permanently damage the screen.
12. Do not block any ventilation openings. Install the equipment in accordance with the manufacturer’s instructions.
13. Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that produce heat.
14. Place the LCD display in a well-ventilated area. Do not place anything on the LCD display that prevents heat dissipation.
15. Do not place heavy objects on the LCD display, video cable, or power cord.
16. If smoke, an abnormal noise, or a strange odor is present, immediately switch the LCD display off and call your dealer or ViewSonic. It is dangerous to continue using the LCD display.
17. Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, consult an electrician for replacement of the outlet.
18. Protect the power cord from being tread upon or pinched, particularly at the plug, and the point where it emerges from the equipment. Be sure that the power outlet is located near the equipment so that it is easily accessible.
19. Only use attachments/accessories specified by the manufacturer.
20. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the equipment. When a cart is used, use caution when moving the cart/equipment combination to avoid injury from tipping over.
21. Unplug this equipment when it will be unused for long periods of time.
22. Refer all servicing to qualified service personnel. Service is required when the unit has been damaged in any way, such as: if the power-supply cord or plug is damaged, if a liquid is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if the unit does not operate normally or has been dropped.

Copyright Information

Copyright © ViewSonic® Corporation, 2013. All rights reserved. Macintosh and Power Macintosh are registered trademarks of Apple Inc. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries. ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic Corporation. VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA. ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA). As an ENERGY STAR® partner, ViewSonic Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product. In the interest of continuing product improvement, ViewSonic Corporation reserves the right to change product specifications without notice. Information in this document may change without notice. No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic Corporation.

Product Registration

To fulfill possible future product needs, and to receive additional product information as it becomes available, please visit your region section on ViewSonic’s website to register your product online. The ViewSonic CD also provides an opportunity for you to print the product registration form. Upon completion, please mail or fax to a respective ViewSonic office. To find your registration form, use the directory “:\CD\Registration”. Registering your product will best prepare you for future customer service needs. Please print this user guide and fill in the information in the “For Your Records” section. Your LCD displays serial number is located on the rear side of the display. For additional information, please see the “Customer Support” section in this guide.

Product disposal at the end of product life ViewSonic respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic website to learn more.
USA & Canada: http://www.viewsonic.com/company/green/recycle- program/Europe: http://www.viewsoniceurope.com/uk/support/recycling- information/Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx

Getting Started

Congratulations on your purchase of a ViewSonic® LCD display.
Important! Save the original box and all packing material for future shipping needs. NOTE: The word “Windows” in this user guide refers to Microsoft Windows operating system.

Package Contents

Your LCD display package includes:

• LCD display
• Power cord
• Video cable
• Quick Start Guide
• ViewSonic CD
  • User Guide
  • INF/ICM files*
  • Registration information
  • Additional software (Optional)

NOTE: The INF file ensures compatibility with Windows operating systems, and the ICM file (Image Color Matching) ensures accurate on-screen colors. ViewSonic recommends that you install both the INF and ICM files.

Quick Installation

1. Connect video cable

   • Make sure both the LCD display and computer are turned OFF.
   • Remove rear panel covers if necessary.
   • Connect the video cable from the LCD display to the computer.
   • Macintosh users: Models older than G3 require a Macintosh adapter. Attach the adapter to the computer and plug the video cable into the adapter.
   • To order a ViewSonic® Macintosh adapter, contact ViewSonic Customer Support.

2. Connect the power cord (and AC/DC adapter if required)
   

3. Turn ON the LCD display and computer
   Turn ON the LCD display, then turn ON the computer. This sequence (LCD display before the computer) is important.
   NOTE: Windows users may receive a message asking them to install the INF file. To access the file, please use the directory “:\CD\vsfiles”.

4. Insert the ViewSonic CD into the computer’s CD drive.
   If your computer does not have a CD-ROM drive, please refer to the Customer Support page.

5. Windows users: Set the timing mode (example: 1024 x 768)
   For instructions on changing the resolution and refresh rate, see the graphics card’s user guide.

6. Installation is complete. Enjoy your new ViewSonic LCD display.

Additional Software Installation (Optional)

1. Load the ViewSonic CD on your CD/DVD drive.
2. Double-click on the “Software” folder and choose an application, if desired.
3. Double-click on the Setup.exe file and follow the onscreen instructions to complete the simple installation.

Wall Mounting (Optional)

NOTE: For use only with UL Listed Wall Mount Bracket.
To obtain a wall-mounting kit or height adjustment base, contact ViewSonic® or your local dealer. Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following:

1. Verify that the power button is turned Off, then disconnect the power cord.

2. Lay the LCD display face down on a towel or blanket.

3. Remove the base. (Screw removal might be required.)

4. Find and identify one of the following VESA mount interfaces (a,b,c) located on the back of your display (refer to the “Specifications” page for your display mounting interface). Attach the mounting bracket from the VESA-compatible wall mounting kit using screws of the appropriate length.
   

5. Attach the LCD display to the wall, following the instructions in the wall-mounting kit.

Using the LCD Display

Setting the Timing Mode
Setting the timing mode is important for maximizing the quality of the screen image and minimizing eye strain. The timing mode consists of the resolution (example 1024 x 768) and refresh rate (or vertical frequency; example 60 Hz). After setting the timing mode, use the OSD (On-screen Display) controls to adjust the screen image. For optimal picture quality, please use the recommended timing mode specific to your LCD display listed on the “Specification” page.

To set the Timing Mode:

• Setting the resolution: Access “Appearance and Personalization” from Control Panel via the Start Menu, and set the resolution.
• Setting the refresh rate: See your graphic card’s user guide for instructions.

IMPORTANT: Please make sure that your graphics card is set to 60Hz vertical refresh rate as the recommended setting for most LCD displays. Choosing a non-supported timing mode setting may result in no image being displayed, and a message showing “Out of Range” will appear on the screen.

OSD and Power Lock Settings

• OSD Lock: Press and hold [1] and the up arrow ▲ for 10 seconds. If any buttons are pressed the message OSD Locked will display for 3 seconds.
• OSD Unlock: Press and hold [1] and the up arrow ▲ again for 10 seconds.
• Power Button Lock: Press and hold [1] and the down arrow ▼ for 10 seconds. If the power button is pressed the message Power Button Locked will display for 3 seconds. With or without this setting, after a power failure, your LCD display’s power will automatically turn ON when power is restored.
• Power Button Unlock: Press and hold [1] and the down arrow ▼ again for 10 seconds.

Adjusting the Screen Image

Use the buttons on the front control panel to display and adjust the OSD controls that display on the screen.

Do the following to adjust the display setting:

1. To display the Main Menu, press the button [1].
   NOTE: All OSD menus and adjustment screens disappear automatically after about 15 seconds. This is adjustable through the OSD timeout setting in the setup menu.

2. To select a control to adjust, press ▲ or ▼ to scroll up or down in the Main Menu.

3. After the desired control is selected, press the button [2].

4. To save the adjustments and exit the menu, press the button [1] until OSD disappears.

The following tips may help you optimize your display:

• Adjust the computer’s graphics card to support a recommended timing mode (refer to the “Specifications” page for recommended setting specific to your LCD display). To find instructions on “changing the refresh rate”, please refer to the graphics card’s user guide.
• If necessary, make small adjustments using H. POSITION and V. POSITION until the screen image is completely visible. (The black border around the edge of the screen should barely touch the illuminated “active area” of the LCD display.)

Main Menu Controls

Adjust the menu items by using the up ▲ and down ▼ buttons.
NOTE: Check the Main Menu items on your LCD OSD and refer to Main Menu Explanation below.

Main Menu Explanation

NOTE: The Main Menu items listed in this section indicate the whole Main Menu items of all models. For the actual Main Menu details corresponding to your product please refer to your LCD OSD Main Menu items.

• An Audio Adjust
  adjusts the volume, mutes the sound, or toggles between inputs if you have more than one source.
  Auto Image Adjust
  automatically sizes, centers, and fine-tunes the video signal to eliminate waviness and distortion. Press the [2] button to obtain a sharper image. NOTE: Auto Image Adjust works with most common video cards. If this function does not work on your LCD display, then lower the video refresh rate to 60 Hz and set the resolution to its pre-set value.

• B Brightness
  adjusts the background black level of the screen image.

• C Color Adjust
  provides several color adjustment modes, including preset color temperatures and a User Color mode which allows independent adjustment of red (R), green (G), and blue (B). The factory setting for this product is native.
  Contrast
  adjusts the difference between the image background (black level) and the foreground (white level).

• I Information
  displays the timing mode (video signal input) coming from the graphics card in the computer, the LCD model number, the serial number, and the ViewSonic® website URL. See your graphics card’s user guide for instructions on changing the resolution and refresh rate (vertical frequency).
  NOTE: VESA 1024 x 768 @ 60Hz (example) means that the resolution is 1024 x 768 and the refresh rate is 60 Hertz.
  Input Select
  toggles between inputs if you have more than one computer connected to the LCD display.

• M Manual Image Adjust
  displays the Manual Image Adjust menu. You can manually set a variety of image quality adjustments.
  Memory Recall
  returns the adjustments back to factory settings if the display is operating in a factory Preset Timing Mode listed in the Specifications of this manual.
  Exception: This control does not affect changes made with the Language Select or Power Lock setting.

• S Setup Menu
  adjusts On-screen Display (OSD) settings.

Power Management

This product will enter Sleep/Off mode with a black screen and reduced power consumption within 5 seconds of no signal input.

Other Information

Specifications

LCD| Type| TFT (Thin Film Transistor), Active Matrix 1920 x 1080 LCD, 0.2652 mm pixel pitch
---|---|---
| ****

Display Size

| Metric: 58.42 cm

Imperial: 23” (23” viewable)

| Color Filter Glass Surface| RGB vertical stripe Anti-Glare
Input Signal| Video Sync| RGB analog (0.7/1.0 Vp-p, 75 ohms)
| | DVI (TMDS digital, 100ohms)
| | Separate Sync
| | fh:24-82 kHz, fv:50-75 Hz
Compatibility| PC| Up to 1920 x 1080 Non-interlaced
| Macintosh1| Power Macintosh up to 1920 x 1080
Resolution 2| Recommended| 1920×1080 @ 50Hz                 1152 x 870 @ 75Hz
| | 1152 x 864 @ 60,75Hz
| Supported| 1680 x 1050 @ 60Hz               1024 x 768 @ 50, 60, 70, 72, 75 Hz

1600 x 1200 @ 60Hz               1024 x 600 @ 60 Hz

| | 1600 x 900 @ 60Hz                 832 x 624 @ 75Hz
| | 1400 x 1050 @ 60Hz               848 x 480 @ 60 Hz
| | 1440 x 900 @ 60, 75Hz           800 x 600 @ 56, 60, 72, 75Hz
| | 1366 x 768 @ 60Hz                 800 x 480 @ 60 Hz
| | 1360 x 768 @ 60Hz                 720 x 576 @ 50 Hz
| | 1280 x 1024 @ 60, 75Hz        720 x 480 @ 60 Hz
| | 1280 x 960 @ 50, 60, 75Hz 720 x 400 @ 70Hz
| | 1280 x 800 @ 50, 60, 75Hz 640 x 480 @ 50, 60, 67, 72, 75Hz
| | 1280 x 768 @ 50, 60, 75Hz 640 x 400 @ 60, 70Hz
| | 1280 x 720 @ 50, 60Hz           640 x 350 @ 70Hz
| | 1152 x 900 @ 66Hz
Power| Voltage| 100-240 VAC, 50/60 Hz (auto switch)
Display area| Full Scan| 509.184 mm (H) x 286.416 mm (V)
| | 20.05” (H) x 11.28” (V)
Operating| Temperature| +32 °F to +104 °F (0 °C to +40 °C)
conditions| Humidity| 20% to 90% (non-condensing)
| Altitude| To 16,400 feet
Storage conditions| Temperature| -4 °F to +140 °F (-20 °C to +60 °C)
| Humidity| 5% to 90% (non-condensing)
| Altitude| To 40,000 feet
Dimensions| Physical| 548.4 mm(W) x 395.1 mm(H) x 213.5 mm(D)
| | 21.59” (W) x 15.56” (H) x 8.41” (D)
Wall Mount| Distance| 100 x 100 mm
Weight| Physical| 11.88 lb (5.4 kg)
Power saving| On| 27W (Typical) (Blue LED)
modes| Off| <0.5W

1. Macintosh computers older than G3 require a ViewSonic® Macintosh adapter. To order an adapter, contact ViewSonic.
2. Do not set the graphics card in your computer to exceed this timing mode; doing so may result in permanent damage to the LCD display.

Cleaning the LCD Display

• MAKE SURE THE LCD DISPLAY IS TURNED OFF.
• NEVER SPRAY OR POUR ANY LIQUID DIRECTLY ONTO THE SCREEN OR CASE.

To clean the screen:

1. Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
2. If the screen still not clean, apply a small amount of non-ammonia, non-alcohol-based glass cleaner onto a clean, soft, lint-free cloth, and wipe the screen.

To clean the case:

1. Use a soft, dry cloth.
2. If the case is still not clean, apply a small amount of a non-ammonia, non-alcohol-based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

• ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the LCD display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the LCD display.
• ViewSonic will not be liable for damage resulting from the use of any ammonia or alcohol-based cleaners.

Troubleshooting

No power

• Make sure the power button (or switch) is ON.
• Make sure the A/C power cord is securely connected to the LCD display.
• Plug another electrical device (like a radio) into the power outlet to verify that the outlet is supplying the proper voltage.

The power is ON but no screen image

• Make sure the video cable supplied with the LCD display is tightly secured to the video output port on the back of the computer. If the other end of the video cable is not attached permanently to the LCD display, tightly secure it to the LCD display.
• Adjust brightness and contrast.
• If you are using a Macintosh older than G3, you need a Macintosh adap

Wrong or abnormal colors

• If any colors (red, green, or blue) are missing, check the video cable to make sure it is securely connected. Loose or broken pins in the cable connector could cause an improper connection.
• Connect the LCD display to another computer.
• If you have an older graphics card, contact ViewSonic® for a non-DDC adapter.

Control buttons do not work

• Press only one button at a time.

Customer Support

For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product serial number.

AUS= 1800 880 818

NZ= 0800 008 822

| service@au.viewsonic.com

Canada

|

www.viewsonic.com

| T (Toll-Free)= 1-866-463-4775

T (Toll)= 1-424-233-2533

F= 1-909-468-3757

|

service.ca@viewsonic.com

Europe| www.viewsoniceurope.com| www.viewsoniceurope.com/uk/support/call- desk/
Hong Kong| www.hk.viewsonic.com| T= 852 3102 2900| service@hk.viewsonic.com
India| www.in.viewsonic.com| T= 1800 266 0101| service@in.viewsonic.com
Korea| www.kr.viewsonic.com| T= 080 333 2131| service@kr.viewsonic.com
Latin America (Argentina)| www.viewsonic.com/la/| T= 0800-4441185| soporte@viewsonic.com
Latin America (Chile)| www.viewsonic.com/la/| T= 1230-020-7975| soporte@viewsonic.com
Latin America (Columbia)| www.viewsonic.com/la/| T= 01800-9-157235| soporte@viewsonic.com
Latin America (Mexico)| www.viewsonic.com/la/| T= 001-8882328722| soporte@viewsonic.com
Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.891.55.77 CON 10 LINEAS

Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mérida, Yucatán. Tel: 01.999.925.24.16 Other places please refer to http://www.viewsonic.com/la/soporte/index.htm#Mexico

Latin America (Peru)| www.viewsonic.com/la/| T= 0800-54565| soporte@viewsonic.com
Macau| www.hk.viewsonic.com| T= 853 2870 0303| service@hk.viewsonic.com
Middle East| ap.viewsonic.com/me/| Contact your reseller| service@ap.viewsonic.com
Puerto Rico & Virgin Islands|

www.viewsonic.com

| T= 1-800-688-6688 (English)

T= 1-866-379-1304 (Spanish)

F= 1-909-468-3757

| service.us@viewsonic.com soporte@viewsonic.com
Singapore/ Malaysia/Thailand| www.ap.viewsonic.com| T= 65 6461 6044| service@sg.viewsonic.com
South Africa| ap.viewsonic.com/za/| Contact your reseller| service@ap.viewsonic.com

United States

|

www.viewsonic.com

| T (Toll-Free)= 1-800-688-6688

T (Toll)= 1-424-233-2530

F= 1-909-468-3757

|

service.us@viewsonic.com

Limited Warranty

ViewSonic® LCD Display

What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement products or parts may include remanufactured or refurbished parts or components.

How long the warranty is effective:
ViewSonic LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source, and for all labor from the date of the first consumer purchase

Who the warranty protects:
This warranty is valid only for the first consumer purchaser. What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified, or removed.
2. Damage, deterioration, or malfunction resulting from:
   • a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
   • b. Any damage to the product due to shipment.
   • c. Removal or installation of the product.
   • d. Causes external to the product, such as electrical power fluctuations or failure.
   • e. Use of supplies or parts not meeting ViewSonic’s specifications.
   • f. Normal wear and tear.
   • g. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
4. Removal, installation, one-way transportation, insurance, and set-up service charges.

How to get service:

1. For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the Customer Support page). You will need to provide your product’s serial number.
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic service center or ViewSonic.
4. For additional information or the name of the nearest ViewSonic service center, contact ViewSonic.

Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:

1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.

Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada, contact ViewSonic or your local ViewSonic dealer. The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of the warranty provided can be found at www.viewsoniceurope.com under Support/Warranty Information.

Mexico Limited Warranty

ViewSonic® LCD Display

What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement products or parts may include remanufactured or refurbished parts or components & accessories.

How long the warranty is effective:
ViewSonic LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source, and for all labor from the date of the first consumer purchase

Who the warranty protects:
This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
   • a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
   • b. Any damage of the product due to shipment.
   • c. Causes external to the product, such as electrical power fluctuations or failure.
   • d. Use of supplies or parts not meeting ViewSonic’s specifications.
   • e. Normal wear and tear.
   • f. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.
4. Removal, installation, insurance, and set-up service charges.

How to get service:
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the attached Customer Support page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.

1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.
3. Round-trip transportation costs for in-warranty products will be paid by ViewSonic.

Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:

1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.

FAQ’s

What is the screen size of the ViewSonic VA2349S monitor?

The ViewSonic VA2349S monitor features a 23-inch screen size, measured diagonally.

What is the resolution of the VA2349S monitor?

The monitor has a Full HD (1080p) resolution of 1920 x 1080 pixels.

What type of panel technology does the VA2349S monitor use?

The VA2349S monitor utilizes In-Plane Switching (IPS) panel technology, known for its accurate color reproduction and wide viewing angles.

Does the monitor have built-in speakers?

No, the ViewSonic VA2349S does not have built-in speakers. You would need external speakers for audio output.

What are the connectivity options for the VA2349S monitor?

The monitor includes VGA (D-Sub) and DVI-D ports for video input.

Can I mount the VA2349S monitor on a wall or monitor arm?

Yes, the monitor is VESA mount compatible with a 100mm x 100mm pattern, allowing you to mount it on a compatible wall mount or monitor arm.

Does the VA2349S monitor have adjustable stand options?

The monitor typically offers tilt adjustment, allowing you to tilt the screen for optimal viewing comfort.

What is the refresh rate of the VA2349S monitor?

The typical refresh rate of the VA2349S monitor is 60Hz.

Is the VA2349S monitor suitable for gaming?

While the monitor can handle casual gaming, it is not specifically designed as a gaming monitor and may have limitations in terms of response time and refresh rate compared to dedicated gaming monitors.

Does the monitor support AMD FreeSync or NVIDIA G-Sync?

The VA2349S monitor does not typically support AMD FreeSync or NVIDIA G-Sync technologies.

What is the viewing angle of the VA2349S monitor?

The IPS panel provides wide viewing angles of typically 178 degrees both horizontally and vertically.

Does the VA2349S monitor come with any additional software or features?

The monitor may include ViewSonic’s exclusive ViewMode technology, which offers preset display modes optimized for different scenarios, such as “Game,” “Movie,” “Web,” etc. This can enhance your viewing experience based on your content.

References:ViewSonic VA2349S IPS 1080p LED Monitor – Device.report

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