Latitude Mobile Alert Mobile Alert Device with Auto Fall Detection User Guide

QUICK START GUIDE FOR VETERANS

DEVICE OVERVIEW

TURNING THE DEVICE ON & OFF

• When turning the device on, press and hold the upper button, the lights will flash, and the device will vibrate. Once only the green light Is flashing (approximately 60 seconds), the device is powered on.
  • After startup, the upper button becomes the call button in an emergency. If the green light Is blinking, the device is already on. Pressing the upper button in this state initiates the call sequence.
• When turning the device off, push the button until you hear the beep; the blue and green lights will flash for about 30 seconds. Once the lights stop flashing the device is powered off.

| UPON RECEIVING DEVICE
When using the device for the first time, please fully charge the
battery for 2 to 3 hours.| | SHOWER SAFE
The device is water resistant and can be worn in the shower or rain, but CANNOT be submerged in water like baths or pools.
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USING YOUR LATITUDE MOBILE ALERT

| WHEN YOU NEED HELP
Press the SOS button down until you feel a vibration.
The device will announce “Your mobile alert has been activated. Click the SOS button to cancel.” To cancel this, click the SOS button within 10 seconds.
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| HELP TEXT MESSAGES SENT
The device will then send a help text message to all of your emergency contacts.
Mobile numbers will receive the help messages along with the location of the wearer through Google Maps.
If the device was triggered by a fall the text message will state a fall has been detected.
The text message will not be sent for 15-10 seconds after activation. You can cancel text messages and voice calls by pressing the SOS button during this time.
| HELP CALL SEQUENCE BEGINS
Each call is limited to 3 minutes. By default the call sequence loops and tries each contact twice. The device will then begin to call your emergency contact in your chosen order, ringing for 10 seconds per contact before trying the next contact, thereby avoiding voicemail.
The “Smart Talk” announcements will guide you through the activation process. The first person to answer is the person who can talk to you. The wearer listens and Speaks through the device.
| CALLING CONTACTS
Each contact will be called whether they answer the call or not. To end the call press the front button of the device.
| The Latitude Mobile Alert Device blocks all incoming calls except for authorized emergency contacts, preventing unwanted calls and robocalls. If you add 911 as an emergency contact, it can only receive calls from the device.

CALLING THE DEVICE

Only programmed contacts with the mobile number of the pendant can call it, and it will answer automatically and hands-free in speakerphone mode.
The mobile number of the device is on your packing slip. Be sure to keep your device’s mobile number in a safe and secure place and inform your contacts of the device’s mobile number.

HOME CHARGING STATION

SETTING UP YOUR CHARGING STATION

1. Unwind the cable that was included with your device’s charging station.
2. Plug the USB cable into the power adapter, then plug it into the wall outlet.
3. Plug the other end of the cable into the back of the home charging station.
4. The indicator light will then turn on.

Please ensure you place the device in the correct positions when charging.
When placed correctly, it will vibrate and you will hear the voice announcement say “Your alarm is charging”

Dry your device entirely before each recharge. Wipe all water, sweat, perfumes, and fragrant oils from the device before placing it in the charging station.

CHARGING YOUR LATITUDE MOBILE ALERT i

• Upon opening the box, please charge the device.

• When placing the device in the charging station, ensure it is positioned correctly.
  Once the device is in the correct position, it will vibrate and announce charging.

• After 3-4 days of using your device, the battery will approach 20% charge.

• When the battery approaches 20%, the voice announcement will say, “Battery is low. Please recharge your battery”.

• We recommend charging your device for up to 30 minutes daily to top off the battery, ensuring that the battery does not run out.

FINDING THE LOCATION OF THE DEVICE Ce

To find the location of the device send this simple text command to the device: 123456LOC
If sent correctly the device will send a reply text with the devices location, or last Known location, on Google Maps.

HOW TO MAKE CHANGES TO EMERGENCY CONTACTS

• You can change the emergency contacts and other settings by sending simple text commands to the device’s mobile number via text.
• Do not include spaces In any text command. Text commands are not case-sensitive.
• The device will respond to each text command with a reply text to confirm the change if done correctly.

EXAMPLE

lf programming a landline, use “Contact 5” as an example: 123456A1,0,1,8662054872
If programming 911, use “Contact 6” as an example: 123456A2,0,1,911

Contact 1:
• 125456A1,1,1,8662054872
Contact 2:
• 123456A2,1,1,8662054872
Contact 3:
• 123456A3,1,1,8662054872
Contact 4:
• 123456A4,1,1,8662054872
Contact 5:
• 123456A5,0,1,8662054872 (Landline Example)
Contact 6:
• 123456A6,0,1,911 (911 Example)

 To check the contacts list, send this text command to the device: 123456A?

TESTING YOUR DEVICE

We recommend that you test your device when you receive it to ensure it operates correctly.
You can test it by pressing the SOS button until it vibrates. Make sure your contacts know In advance that you are testing your device.

You should test your Device every month to keep the Sim Card active. Testing the device would require a phone call to or from the device. If your device is not used for an extended period, it can become deactivated for non-usage.
Reactivation of the inactive SIM may be required by calling 1-866-205-4872. To test the SIM, an authorized emergency contact can call the device’s mobile alert number.

The device can call mobile phones and landlines. Only contacts with mobile phones will receive the text message alert with the location on Google Maps.

Latitude USA Contact Info:
1-866-205-4872
[email protected]
www.golatitude.com

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