Windstream Enterprise 6940 OfficeSuite Contact Center Services User Guide

: June 13, 2024
: Windstream Enterprise

Table of Contents

Getting started
Connecting to WiFi on 6940w IP Phone
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Windstream Enterprise 6940 OfficeSuite Contact Center Services User Guide
Phone

Getting started

Phone Instruction

Activating your phone

Follow the Installation Guide for the Mitel 6940 IP Phone to connect the phone to your network.
After the phone boots, press the ACTIVATE soft key.
Enter your numeric OfficeSuite UC extension, and then enter your numeric PIN.
Press ENTER or the # key and your phone will login and be ready for use.
To program speed dial and feature keys, login to the WE Connect portal at we.windstream.com

Basic call handling

Making a call

Lift the handset or press the key, and dial the number.
Press the Line programmable key and dial the number.

Ending a call
Place the handset back in its cradle, press the End Call softkey, or press the key

Answering a call
Lift the handset or press the key for hands-free operation

Redialing
Press the Redial softkey once or the key twice to call the last dialed number as displayed on the
Home screen – or –

Press the key Press The Redial once to access the Call History application with a list of recently dialed numbers. Swipe up
and down to scroll through the entries, select the entry, and tap the Dial softkey to redial the selected number.

Muting
Press the key while on an active call to mute the microphone for your handset, headset, or speaker.
Press the key again to unmute the audio

Holding and resuming

To place an active call on hold, press the key. A (hold) icon flashes on the respective Line key.
To resume the call press the respective Line key.

Help is available
For more information about your OfficeSuite UC services, visit the OfficeSuite online community at
windstreamenterprise.com/support/communities

A new variant of the 6940 IP Phone is available called the 6940w IP Phone. The 6940w IP Phone is physically identical to the 6940 IP Phone. The new features supported by the 6940w IP Phone relative to the 6940 IP Phone are embedded WiFi, Bluetooth 5.0, IEEE 802.3az standard (Energy Efficient Ethernet) capability. The 6940w IP Phone also support the same accessories as the current 6940 IP Phone.

Before you use 6940w IP Phone, ensure you:
Power on your phone by:

Connecting an Ethernet cable into the network port marked with on the back of your phone.
Plugging the other end of the Ethernet cable directly into the network jack of a wall. Ensure your network provides 802.3af/802.3at compliant inline power, in order to power on the phone through the network.

Note: If your network does not provide inline power, use the latest power adapter (sold separately) with your phone and plug your phone into a power source. If you use an old power adapter that does not supply enough power to the phone, there is a possibility of the phone to reboot.

Connecting to WiFi on 6940w IP Phone

The 6940w IP Phone has built-in wireless connectivity and functions as an 802.11a/b/d/g/n dual-band wireless network device which allows your phone to join a secure, high-speed network.
Wi Fi Connecting

You can connect your phone to either a enterprise network or a home network:

+ Connecting to a WPA2 Enterprise network
+ Connecting to a home network

Connecting to WPA2 Enterprise network

Navigate to Settings > WiFi.
The Available Networks settings menu is displayed after approximately 30 seconds.
Select the name of the enterprise WiFi network; for example, Mitel from Available Networks.
Note: You can connect to only one SSID. If multiple SSIDs are listed, their relative signal strength is displayed. The phone does not retain memory of previously discovered networks.
Enter the username of your enterprise network and select the Save softkey.
Enter the password for the network and select the Save softkey. Note: If you enter an incorrect password the Connection failed dialog box appears
The Save and Connect? dialog box appears. Click Yes to connect. The connected network (Mitel) is listed under Saved Network

Note: After the phone connects to WiFi, LAN and PC ports are disabled (as it relates to network communications). However, the LAN port still provides power to the phone
To disconnect from WiFi (Mitel) and use the LAN port again, under Saved Network press the Disconnect softkey
Click Close softkey to return to the Settings menu.

Connecting to a home network

Navigate to Settings > WiFi.
The Available Networks settings menu is displayed after approximately 30 seconds.
Select an SSID (that is, the name of a WiFi network; for example, Home Network) from Available Networks press Connect softkey. If the SSID is secured, a password prompt appears.

Note: You can connect to only one SSID. If multiple SSIDs are listed, their relative signal strength is displayed. The phone does not retain memory of previously discovered network
Enter the password for the network and select the Save softkey.

Note: If you enter an incorrect password a Connection failed dialog box appears
5. The Save and Connect? dialog box appears. Click Yes to connect. The connected network (Home Network) is listed under Saved Network.
To disconnect from WiFi (Home Network) and use the LAN port again, under Saved Network press the Disconnect softkey.
Click Close softkey to return to the Settings menu.
Note: After the phone connects to WiFi, LAN and PC ports are disabled (as it relates to network communications). However, the LAN port still provides power to the phone.