The Hearing Co CIC Completely in Canal Hearing Aid User Manual

Co CIC Completely in Canal Hearing Aid
User Manual

User Manual

CIC Completely in Canal Hearing Aid

IMPORTANT: Please read the entire manual before using your new hearing aids for the first time.

Thank You
In this manual we’ll be going over everything you need to know about our hearing aids, including: set up, functions, best practices, proper care, troubleshooting and more.
But first I’d like to say a huge thank you for choosing The Hearing Co.
Not only are you supporting a small family owned business, you’re helping us bring the beautiful gift of hearing to thousands of people across America!
And that means the absolute world to us, so thank you once again.
We hope our hearing aids are everything you expected and more, but if there’s ever any issues, we’re more than happy to help.
Which is why your new hearing aids are backed by our 365-Day 100% Money Back Guarantee and Unlimited Lifetime Warranty – if there’s ever an issue with your hearing aids, our warranty will cover you!
If you ever need to get in touch with us, you can send us an email at thehearingcoteam@gmail.com or give us a call at +1 437-600-1584
Before we move on, please make sure fore ad he enfire manual before using your hearing aids for the first time. Thank you!

 Overview

Your new micro CIC (Completely-In-Canal) hearing aids are meant to help you hear clearly again, without overwhelming background noise.
The audio on them is crystal clear, and once inserted they’re fully invisible. The fit is ultra comfortable & secure, with you being able to perfect it by choosing between the different sizes of ear domes we’ve sent you.
You’re also able to adjust the volume to exactly what you need (up to 80 dB) by a simple twist of the adjustment dial!
IMPORTANT: While our hearing aids are very easy to use, we strongly suggest you read the entire manual before using them for the first time. We’ve included many tips & tricks to make sure your experience with your new hearing aids is nothing but the best!

Proper Care & Conditions

Like most electronics, our hearing aids have an optimal range in which they operate best. We recommend wearing our hearing aids in temperatures no colder than -4F/-20C and no warmer than 122F/50C to ensure proper function.

Hearing Aid Diagram

1. Eor Dome
2. shell
3. Microphone
4. Battery Door
5. Pull Wire
6. vC

Technical Specifications

How To Get Started

Getting started with our hearing aids is really quick & easy, with you being able to use them for the first time in only 5 steps. We’ll go into more detail later on in this manual along with some examples.

1. Practice inserting your hearing aids – make sure to insert the blue hearing aid into your left ear, and the red hearing aid into your right ear. The pull wire should be at the bottom, with the volume adjustment dial at the top. Please also make sure you’re using the smallest sized ear domes during this step.
2. Try all sizes of ear domes – it’s important to try all of the ear domes we’ve sent you, choosing the largest one that fits your ears comfortably. This will make sure you’re comfy, while keeping your hearing aids in securely and making sure there’s no feedback.
3. Adjust the volume – take the adjustment tool we included in your order and make sure the volume is only a half turn above minimum. We’ll increase it later, but for now it’s best to practice with a lower setting.
4. Insert the batteries – peel the tape off both batteries and let them sit for 2 minutes. Next, gently open the battery door with your finger nail or adjustment tool, pick the battery up with the magnetic end of the adjustment tool and “plop” it in. Then close the door.
5. Try your hearing aids out – try them out and enjoy them! After you’re comfortable with them, make sure to adjust the volume to exactly what you need, but no more – too much can produce feedback & even hurt your ears. If you’re experiencing any issues, there are a ton of troubleshooting steps at the end of this manual!
   Now that you know the 5 steps to using our hearing aids, let’s go into each step with more detail.

Inserting Your Hearing Aids

This is the most important part of our manual because if you don’t know how to insert your hearing aids correctly, they’ll never fit properly, it’ll be hard to get them out and there’s a good chance they’ll squeal or produce other annoying feedback.
With that being said, when inserting your hearing aids for the first time, please make sure the smallest sized ear dome is attached. We’ll try all the other sizes later on, but it’s easiest to practice with the smallest domes.
If you’re having trouble putting the smallest ear domes on, please see the “Replacing The Ear Domes” section.
Then, to place your hearing aid into your ear, you’ll want to hold it with your thumb on the bottom and then place your index finger on the battery door. Then insert your hearing aid into your ear canal, making sure to stop if anything hurts.
Once inserted, please make sure your hearing aid looks like the picture on the right, with the volume adjustment dial at the top and the pull wire at the bottom. They should be comfortable and completely invisible from the outside.
They may not feel “snug” just yet, but that’s ok as we’ll be trying all ear dome sizes next.

Choosing Your Ear Dome Size

After practicing how to insert your hearing aids, please make sure to try all sizes of our ear domes.
The reason we ask you to try all sizes is because you’ll want to use the largest size ear dome that fits in your ear comfortably. Giving you a secure fit, while making sure there’s no feedback.
If you already like the smallest size we’ve been using, that’s great and you can definitely continue using it.. But it’s still a great idea to try all of the sizes we’ve provided just to make sure!
So please try all of the ear dome we’ve sent you, while using the following criteria to figure out what’s best for you:

1. Are they comfy?
2. Do they allow you to fully insert your hearing aids?
3. Do they keep your hearing aids in securely?
4. 1s the fit snug enough to make sure you won’t experience any feedback, while still being comfy?

IMPORTANT: When trying all sizes of ear domes for the first time, please make sure your hearing aids are off (no battery inserted).

Replacing The Ear Domes

To remove the ear domes on your hearing aids, hold one hearing aid with one hand and pinch the ear dome with the other as shown in the picture below while pulling them apart.
As for how to attach a new ear dome, there’s a little trick to it. First you’ll have to turn the ear dome inside out, then take your hearing aid and insert it into the ear dome on an angle.
Once halfway in, please twist your hearing aid so that the rest of it is inside the ear dome.
Then you may reverse the ear dome. If you’re having trouble replacing your ear domes, please give us a call at +1 437-600-1584 and we’ll be more than happy to help!

Adjusting The Volume

Our hearing aids offer adjustable volume up to 80 dB, at the twist of a dial! Adjustment is really easy and should only take a few seconds, but there are 2 important things to note:

1. Please only use the adjustment tool we’ve provided, and make sure to be gentle. Because of it’s small size, the adjustment dial is very sensitive and using your finger nail or a screwdriver may damage it.
2. Make sure to adjust the volume to the point where you can hear clearly again, but no more -too high of a volume will produce feedback and potentially hurt your ears. To increase the volume, rotate the dial clockwise. To decrease the volume, rotate the dial counterclockwise.

Replacing The Batteries

Replacing the batteries in your hearing aids is really easy and can be done with your fingers, or with the provided adjustment tool.
Before doing anything though, please remove the tape on both batteries and let them sit for 2 minutes.
Gently open the battery door with the adjustment tool or your finger. Then pick the battery up using the magnetic end of the adjustment tool, making sure the small end of the battery is facing outwards. Insert the battery and then gently close the door. Your hearing aid is now turned on. Whenever you’d like to turn your hearing aids off, store them or replace an old battery, please use the same process above, but in reverse.

Using Your Hearing Aids For The First Time

It’s time to enjoy hearing clearly again! As we covered earlier, it’s important to make sure the volume is high enough for you to hear clearly, but no higher than that.
Also, if this is your first time with hearing aids, there’s a good chance it’ll take a couple hours (or days) for you to get used to wearing them. In terms of having something constantly in your ears (don’t worry – you’ll forget they’re even there soon enough) as well as hearing things you haven’t heard in years.
Our best advice is to wear them only a couple hours for the first day or two and then beyond that, make sure to wear them as consistently as you can so that your body can fully adjust – letting you hear perfectly again!

Getting Used To Your Hearing Aids

No matter how long or severely you’ve been experiencing hearing loss, your body will have to adjust to hearing aids. Almost as if you were learning to walk all over again, with your ears not being able to hear properly for months or even years now, their new “ability” to hear clearly again with our hearing aids will take some time to get used to.
It can take up to 4 months for your body to get fully used to hearing aids, although it’s normally much quicker. Meaning you can go through the phases below as quickly (or as slowly) as you need, moving forward when you feel like your body is ready.
Phase 1: Wear your hearing aids for only 1-2 hours per day in a relatively quiet environment to familiarize and distinguish various sounds. Once you feel like your body has adjusted, move onto phase 2.
Phase 2: Wear your hearing aids for 4-8 hours per day in a slightly louder, yet still quiet environment. We recommend going for a walk in a quieter part of your neighbourhood for 20 or so minutes each day during this phase. Once you feel like your body has adjusted, move onto phase 3.
Phase 3: Wear your hearing aids as long as you’d like. Enjoy conversation with friends and family, and slightly louder environments as well. Make sure not to wear your hearing aids anywhere with excessive noise. Once you feel like your body has adjusted, move onto phase 4.
Phase 4: Wear your hearing aids as long as you’d like, wherever you’d like! – Even in loud environments! Your body has fully adjusted to it’s new regained hearing abilities and you’re free to enjoy hearing all the world’s beautiful sounds 🙂

How To Use Wax Guards

Wax guards are a great way to keep your hearing aids clean and we provide 2 sets for you. If you’d ever like more, feel free to contact us 🙂
Inserting and removing wax guards is very easy, with all you having to do is use the provided applicator to insert or remove the wax guard like pictured below.

Troubleshooting Common Issues

Below are all of the most common & easily fixable issues you may experience with our hearing aids, along with the solutions:
Whistling/Squealing: If you’re experiencing whistling, squealing or any other feedback, here are all the common causes:
You’ve inserted your hearing aids incorrectly -please readjust them to what’s shown in the pictures in the “Inserting Your Hearing Aids” section.
The volume is too loud – you should only ever turn the volume up to a point where you’re able to hear clearly again. If you continue to turn the volume up after this point, you’ll most likely experience feedback and your body will have a harder time adjusting to your hearing aids.
Cracks in your hearing aid – contact us for a replacement under warranty at no cost to you.
Your hands or other objects are close to your hearing aid – sometimes having objects near your hearing aids will cause audio feedback. Move them away and the whistling should be gone.
Improper ear dome size – if you’re hearing whistling, move up a size or two until it stops.
Too much earwax buildup – With too much earwax in either your ear or the hearing aid, you’ll experience whistling. To fix this, visit your doctor to get your ears properly cleaned or use the cleaning brush provided to clean the hearing aids.
No sound: If you aren’t getting any support from our hearing aids, here are all the common causes: The volume is turned off – remove the hearing aid from your ear and turn the volume dial clockwise to increase the volume.
Low battery – please make sure to replace the old batteries with a new pair.
Dirt blocking the eardome – use the provided cleaning brush to clean your hearing aids.
Distortion or faint sounds: If you’re hearing distortion or everything sounds slightly muffled/faint, here are all the common causes:
Low battery – when the battery is low, your hearing aid isn’t able to function properly resulting in distortion or low hearing support. Please make sure to replace the old batteries with a new pair.
Your hearing aids are wet – make sure to remove the batteries and let them dry in a bag of rice overnight in the event they get wet. Any sort of liquids or moisture could seriously damage your hearing aids.
Your hearing aids are dirty – use the provided cleaning brush to thoroughly clean your hearing aids.
Can’t adjust the volume: If you’re unable to adjust the volume on your hearing aids, here are all the common causes:
Volume has already been placed on the maximum or minimum level – rotate the volume dial in the opposite direction.
Dirt/debris is blocking the volume knob – clean around the volume knob as best you can. If you’re still experiencing trouble, contact us.
Intermittent sound: If your hearing aids are cutting in and out, here are all the common causes:
Low battery – please make sure to replace the old batteries with a new pair.
They Don’t Fit : If your hearing aids aren’t fitting properly, here are all the common causes:
Your ear domes are too large – please move down a size or two until you’re able to correctly insert your hearing aids.
You’re not using the proper technique – please make sure re-read our “Inserting Your Hearing Aids” section
You’re inserting them upside down – please refer to the right side of the diagram in our “Inserting Your Hearing Aids” to see how your hearing aids should be resting in your ear
They Won’t Stay In My Ears: If your hearing aids are falling out of your ears when chewing, talking or walking, here are all the common causes:
Your ear domes are too small – please move up a size or two until your hearing aids stay firmly in your ear.
Your hearing aids are inserted incorrectly – please take re-read our “Inserting Your Hearing Aids” section If you’re still experiencing issues with our hearing aids, please email us at support@thehearing.co or give us a call at +1 437-600-1584.

Proper Care & Maintenance

To keep your hearing aids working perfectly for years to come, some maintenance is required. But, luckily it’s not all that much!
Once a week (or more – up to you!) you’ll want to clean your hearing aids with a soft, dry cloth to remove any ear wax or other dirt/debris.
Along with wiping down your hearing aid, you’ll want to remove and clean the ear dome in warm, soapy water. And while the ear dome is off, take your provided cleaning brush and clean the sound hole of your hearing aid as best you can.
IMPORTANT: Make sure to never use water when cleaning the hearing aid itself as liquids can seriously damage the electronics within.
IMPORTANT: Make sure to keep your hearing aids away from moisture, liquids, high temperatures and drops onto hard surfaces. Do not wear your hearing aids during an X-Ray, MR scan, CT scan, or short wave diathermy.

Safety

Warning: Keep small parts that can be swallowed away from children.
Warning: Do not put your hearing aids in a microwave, oven or fire as they may explode.
Warning: Do not put your hearing aids in your mouth. If accidentally swallowed, contact your doctor or call 911 immediately as the situation is life-threatening.
Warning: If you’ve recently undergone surgery, only use our hearing aids with the direction of your doctor.
Warning: Do not use your hearing aids in explosive or oxygen enriched environments.
Warning: Not intended for infants under 36 months. If being used for children, adult supervision is required.

Warranty & Guarantee

Your hearing aids are protected by our unlimited lifetime warranty, meaning in the event of any damage or malfunction whether caused by you or the hearing aid itself, we’ll send you a replacement free of charge.
Your entire order is also protected by our 365-Day 100% Money Back Guarantee in which we’ll issue you a full refund within the first year of ownership if you wish.

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