Dimplex XLF5017-XD Series Electric Fireplace User Manual

Dimplex XLF5017-XD Series Electric Fireplace

Service Manual
Models
XLF5017-XD – 6911580000
XLF6017-XD – 6911590000
XLF7417-XD – 6911600000
XLF8817-XD – 6911610000
XLF10017-XD – 6911620000

IMPORTANT SAFETY INFORMATION :
Read this manual first before attempting to install or use this electric fireplace. Always comply with the warnings and safety instructions contained in this manual to prevent personal injury or property damage.

Conventions used in this manual :
  Procedures and techniques that are considered important enough to emphasize.
  Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
  Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.

Exploded Parts Diagrams

XLF5017-XD Replacement Parts List

1. Remote Control ……………..X-3002310100RP
2.  Heater Assembly. . . . . . . . . . . . . . . . X-2203860100RP
3. Power Supply ………………X-2100250500RP
4. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258
5. Relay Board ……………………500002277
6. Hidden Touch Controls . . . . . . . . . . . . . . . . 500002274
7. Temperature Sensor (NTC) ……..X-3001560600RP
8. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP
9. Flicker Rod ………………..X-5903960100RP
10. Flame LED Strip (2) . . . . . . . . . . . . . . X-3002320100RP (1). . . . . . . . . . . . . . X-3002320200RP
11. Media LED Strip (2) . . . . . . . . . . . . . . X-3002350300RP
12. Overhead LED Strip (2) . . . . . . . . . . . X-3002350200RP
13. Mirrored Glass ……………..X-5903780100RP
14. Front Glass ………………..X-5903760100RP
15. Side glass (includes 1) ………..X-5903770100RP
16. Media Tray ………………..X-5903790100RP
17. Medium Acrylic Crystals . . . . . . . . . . X-1400150300RP …………………………….(2 required)
18. Large Acrylic Crystals . . . . . . . . . . . . X-1400130500RP
19. Extra-large Acrylic Crystals. . . . . . . . X-1400170300RP
20. Driftwood …………………X-0478800100RP
21. Trim Assembly. . . . . . . . . . . . . . . . . . X-1037390100RP
22. Hardware Kit . . . . . . . . . . . . . . . . . . . X-9602620400RP
23. Side Panel (includes 1) ………..X-1033820100RP

XLF6017-XD Replacement Parts List

1. Remote Control ……………..X-3002310100RP
2. Heater Assembly. . . . . . . . . . . . . . . . X-2203860100RP
3. Power Supply ………………X-2100250500RP
4. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258
5. Relay Board ……………………500002277
6. Hidden Touch Controls . . . . . . . . . . . . . . . . 500002275
7. Temperature Sensor (NTC) ……..X-3001560600RP
8. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP
9. Flicker Rod ………………..X-5903960200RP
10. Flame LED Strip (1) . . . . . . . . . . . . . . X-3002320200RP (2). . . . . . . . . . . . . . X-3002320300RP
11. Media LED Strip (2) . . . . . . . . . . . . . . X-3002350200RP (1). . . . . . . . . . . . . . X-3002350300RP
12. Overhead LED Strip (2) . . . . . . . . . . . X-3002350200RP
13. Mirrored Glass ……………..X-5903780200RP
14. Front Glass ………………..X-5903760200RP
15. Side glass (includes 1) ………..X-5903770100RP
16. Media Tray ………………..X-5903790200RP
17. Medium Acrylic Crystals . . . . . . . . . . X-1400150300RP …………………………….(3 required)
18. Large Acrylic Crystals . . . . . . . . . . . . X-1400130600RP
19. Extra-large Acrylic Crystals. . . . . . . . X-1400170400RP
20. Driftwood …………………X-0478800200RP
21. Trim Assembly. . . . . . . . . . . . . . . . . . X-1037390200RP
22. Hardware Kit . . . . . . . . . . . . . . . . . . . X-9602620200RP
23. Side Panel (includes 1) ………..X-1033820100RP

XLF7417-XD Replacement Parts List

1. Remote Control ……………..X-3002310100RP
2. Heater Assembly. . . . . . . . . . . . . . . . X-2203860100RP
3. Power Supply ………………X-2100250500RP
4. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258
5. Relay Board ……………………500002277
6. Hidden Touch Controls . . . . . . . . . . . . . . . . 500002276
7. Temperature Sensor (NTC) ……..X-3001560600RP
8. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP
9. Flicker Rod ………………..X-5903960300RP
10. Flame LED Strip (1) . . . . . . . . . . . . . . X-3002320100RP (1). . . . . . . . . . . . . . X-3002320200RP (2). . . . . . . . . . . . . . X-3002320300RP
11. Media LED Strip (3) . . . . . . . . . . . . . . X-3002350300RP
12. Overhead LED Strip (3) . . . . . . . . . . . X-3002350200RP
13. Mirrored Glass ……………..X-5903780300RP
14. Front Glass ………………..X-5903760300RP
15. Side glass (includes 1) ………..X-5903770100RP
16. Media Tray ………………..X-5903790300RP
17. Medium Acrylic Crystals . . . . . . . . . . X-1400150300RP …………………………….(3 required)
18. Large Acrylic Crystals . . . . . . . . . . . . X-1400130700RP
19. Extra-large Acrylic Crystals. . . . . . . . X-1400170500RP
20. Driftwood …………………X-0478800300RP
21. Trim Assembly. . . . . . . . . . . . . . . . . . X-1037390300RP
22. Hardware Kit . . . . . . . . . . . . . . . . . . . X-9602620400RP
23. Side Panel (includes 1) ………..X-1033820100RP

XLF8817-XD Replacement Parts List

1. Remote Control ……………..X-3002310100RP
2. Heater Assembly. . . . . . . . . . . . . . . . X-2203860100RP
3. Power Supply (5 AMP) ………..X-2100250500RP
4. Power Supply (3 AMP) ………..X-2100250600RP
5. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258
6. Adapter Board. . . . . . . . . . . . . . . . . . X-3002400100RP
7. Relay Board ……………………500002277
8. Hidden Touch Controls . . . . . . . . . . . . . . . . 500002262
9. Temperature Sensor (NTC) ……..X-3001560600RP
10. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP
11. Flicker Rod ………………..X-5903960400RP
12. Flame LED Strip (2) . . . . . . . . . . . . . . X-3002320100RP (1). . . . . . . . . . . . . . X-3002320200RP (2). . . . . . . . . . . . . . X-3002320300RP
13. Media LED Strip (2) . . . . . . . . . . . . . . X-3002350200RP (2). . . . . . . . . . . . . . X-3002350300RP
14. Overhead LED Strip (1) . . . . . . . . . . . X-3002350100RP (3) . . . . . . . . . . . X-3002350200RP
15. Mirrored Glass ……………..X-5903780400RP
16. Front Glass ………………..X-5903760400RP
17. Side glass (includes 1) ………..X-5903770100RP 18. Media Tray ………………..X-5903790400RP
18. Medium Acrylic Crystals . . . . . . . . . . X-1400150300RP …………………………….(4 required)
19. Large Acrylic Crystals . . . . . . . . . . . . X-1400130400RP
20. Extra-large Acrylic Crystals. . . . . . . . X-1400170600RP
21. Driftwood …………………X-0478800400RP
22. Trim Assembly. . . . . . . . . . . . . . . . . . X-1037390400RP
23. Hardware Kit . . . . . . . . . . . . . . . . . . . X-9602620400RP
24. Side Panel (includes 1) ………..X-1033820100RP

XLF10017-XD Replacement Parts List

1. Remote Control ……………..X-3002310100RP
2. Heater Assembly. . . . . . . . . . . . . . . . X-2203860100RP
3. Power Supply (5 AMP) ………..X-2100250500RP
4. Power Supply (3 AMP) ………..X-2100250600RP
5. Main Control Board. . . . . . . . . . . . . . . . . . . 500002258
6. Adapter Board. . . . . . . . . . . . . . . . . . X-3002400100RP
7. Relay Board ……………………500002277
8. Hidden Touch Controls . . . . . . . . . . . . . . . . 500002263
9. Temperature Sensor (NTC) ……..X-3001560600RP
10. Flicker Motor. . . . . . . . . . . . . . . . . . . X-2000550100RP
11. Flicker Rod ………………..X-5903960500RP
12. Flame LED Strip (1) . . . . . . . . . . . . . . X-3002320200RP (4). . . . . . . . . . . . . . X-3002320300RP
13. Media LED Strip (4) . . . . . . . . . . . . . . X-3002350300RP
14. Overhead LED Strip (4) . . . . . . . . . . . X-3002350200RP 15. Mirrored Glass ……………..X-5903780500RP
15. Front Glass ………………..X-5903760500RP
16. Side glass (includes 1) ………..X-5903770100RP
17. Media Tray ………………..X-5903790500RP
18. Medium Acrylic Crystals . . . . . . . . . . X-1400150300RP …………………………….(4 required)
19. Large Acrylic Crystals . . . . . . . . . . . . X-1400130800RP
20. Extra-large Acrylic Crystals. . . . . . . . X-1400170700RP
21. Driftwood …………………X-0478800500RP
22. Trim Assembly. . . . . . . . . . . . . . . . . . X-1037390500RP
23. Hardware Kit . . . . . . . . . . . . . . . . . . . X-9602620400RP
24. Side Panel (includes 1) ………..X-1033820100RP

Wiring Diagrams

XLF5017-XD XLF6017-XD XLF7417-XD XLF8817-XD XLF10017-XD

Replacement Part Procedures

Preparing the Firebox for Service
  If the firebox was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.
  Disconnect power before attempting any maintenance to reduce the risk of electric shock or injury to persons.
Tools Required : Phillips-Head Screwdriver Suction Cup (to assist in lifting glass)

1. Remove front glass bracket(s) (Figure 1).
2. Tilt the front glass outward and lift to remove it (Figure 2). Set it in a safe place for the duration of the service.
3. For corner or bay installations, remove the slide glass by pushing it up and tilting it outward from the bottom.
4. Remove the media and put it aside for the duration of the service.
5. Remove the mirrored glass brackets (Figure 3).
6. Tilt the mirrored glass and lift to remove it (Figure 4).

Heater Assembly Replacement
Tools Required : Phillips-Head Screwdriver Pliers

1. Follow the instructions for Preparing Firebox for Service on page 10.
2. Remove the 4 screws that secure the overhead LED assembly. Unplug the LED connection, and set the assembly aside (Figure 5).
3. Remove the 8 screws around the perimeter of the heater assembly panel (Figure 5).
4. Push the heater assembly toward the back of the fireplace. It will move about 1/2 inch.
5. Hold the heater assembly front edge and lower the heater assembly.
6. Trace the connections from the heater assembly to the relay board. Carefully disconnect the connections, noting their original locations. Cut any restrictive wire ties.
7. Remove the defective heater assembly.
8. Feed the wires, one at a time, from the new heater assembly through the top portion of the housing to make the connections on the relay board.
9. Connect the wires from the heater assembly to the correct locations on the relay board.
10. Secure the wires using the provided wire ties and ensure they are pushed back as to not be too close to the back of the mirrored glass.
11. Position the new heater assembly by aligning the back of the bracket in the top housing and tilting it upward. Ensure the LED wire is fed through the slot for the LED assembly
12. Pull the heater assembly forward to align the screw holes. Secure using the previously removed screws.
13. Connect the LED wire, ensuring the IN marking on the board is oriented toward the right side. Secure the LED assembly.

Main Control Board Replacement
Tools Required : Phillips-Head Screwdriver

1. Locate the jumper terminal on the new main control board and remove the jumper shown. (Figure 6)
   The Heat Disable jumper should only be removed if a permanently heat-disabled installation is required.
   See owner’s manual for more information.

2. Follow the instructions for Preparing Firebox for Service on page 10.

3. Remove the screw on each corner of the main control board (4 total) (Figure 7 / Figure 8).

4. Disconnect the wires from the main control board, noting their original locations.

5. Secure the new main control board using the previously removed screws.

6. Connect the wires on the new main control board in the correct locations.

7. Ensure wires are not too close to the mirrored glass.

8. Reassemble the firebox.

Power Supply Replacement
Tools Required : Phillips-Head Screwdriver

1. Follow the instructions for Preparing Firebox for Service on page 10.
2. Remove the 4 screws that secure the power supply bracket (Figure 7 / Figure 8).
3. Trace the wires from the defective power supply and disconnect the power supply connections from the main control board and relay board (and adaptor board, for XLF8817-XD and XLF10017-XD models), noting their original locations. Cut restrictive  wire ties.
4. Position the new power supply and secure it using the power supply bracket.
5. Connect the new supply in the correct locations on the main control board and relay board.
6. Replace any wire ties that have been cut. Ensure wires are not too close to the mirrored glass.
7. Reassemble the firebox.

Relay Board Replacement
Tools Required : Phillips-Head Screwdriver Pliers

1. Follow the instructions for Preparing Firebox for Service on page 10.
2. Remove the screw on each corner of the relay board (4 total) (Figure 7 / Figure 8).
3. Disconnect the wires from the relay board, noting their original locations.
4. Secure the new relay board using the previously removed screws.
5. Connect the wires on the new relay board in the correct locations.
6. Ensure wires are not too close to the mirrored glass.
7. Reassemble the firebox.

Adapter Board Replacement (XLF8817-XD & XLF10017-XD)
Tools Required: Phillips-Head Screwdriver

1. Follow the instructions for Preparing Firebox for Service on page 10.
2. Remove the screw on each corner of the adapter board (4 total) (Figure 8).
3. Disconnect the wires from the adapter board, noting their original locations.
4. Secure the new adapter board using the previously removed screws.
5. Connect the wires on the new adapter board in the correct locations.
6. Ensure wires are not too close to the mirrored glass.
7. Reassemble the firebox.

Hidden Touch Controls Replacement
Tools Required: Phillips-Head Screwdriver

1. Follow the instructions for Preparing Firebox for Service on page 10.
2. Remove the screws on either side of the hidden touch controls bracket (Figure 9).
3. Remove the 4 screws that secure the board to the bracket (Figure 10).
4. Properly orient the new board on the bracket (the connector pins should align with the cutout).
5. Secure the board using the 4 screws previously removed. Do not overtighten.
6. Connect the connector to the board.
7. Secure the bracket on the upper housing.
8. Replace the QR Code labels provided over the existing QR label on the fireplace and the owner’s manual (Figure 11) If using the Flame Connect app, you will need to reconnect your fireplace to the app following replacement of the hidden touch controls..
9. Reassemble the firebox.

Temperature Sensor (NTC) Replacement
Tools Required: Phillips-Head Screwdriver Side Cutters

1. Follow the instructions for Preparing Firebox for Service on page 10.
2. Remove the 4 screws on the NTC bracket (Figure 12).
3. Trace the NTC wire to the mainboard.
4. Disconnect the NTC and remove it, cutting any restrictive wire ties. Make note of the location of the NTC connector.
5. Feed the connector from the new NTC toward the main control board, and connect it into the correct location.
6. Secure the new NTC on the NTC bracket using the provided wire tie.
7. Secure the bracket using the 4 screws previously removed.
8. Reassemble the firebox.

Flicker Motor Replacement
Tools Required: Phillips-Head Screwdriver

1. Follow the instructions for Preparing Firebox for Service on page 10.
2. Remove the 10 screws that secure the flame panel furthest to the right (Figure 13).
3. Remove the 9 screws that secure the flicker motor housing (Figure 14).
4. Remove the 2 screws that secure the flicker motor bracket to the back panel (Figure 15).
5. Detach the flicker rod from the flicker motor by carefully flexing it and pulling out the rubber sleeve (Figure 15).
6. Remove the 2 screws that secure the flicker motor to the flicker motor bracket (Figure 16).
7. Trace the wires from the defective flicker motor to the main control board.
8. Disconnect the flicker motor from the main control board and remove it, cutting any restrictive wire ties.
9. Connect the new flicker motor in the correct location on the main control board.
10. Secure the flicker motor to the flicker motor bracket using the 2 screws previously removed.
11. Secure the flicker motor bracket to the back of the firebox, using the 2 screws previously removed.
12. Re-bundle the wires using the provided wire tie.
13. Attach the flicker rod to the flicker motor.
14. Secure the flicker motor housing, using the 9 screws previously removed.
15. Reassemble the firebox.

Flame LED Replacement
Tools Required: Phillips-Head Screwdriver Pliers

1. Follow the instructions for Preparing Firebox for Service on page 10.
2. Remove the screws that secure the flame panels (number of screws will vary) (Figure 17). Set the flame panels aside, making note of their original order as they are removed.
3. Remove the 2 screws on each extremity (4 total) of the flame LED bracket (Figure 18).
4. Pinch each rivet using pliers while gently pulling the LED board off to release it (Figure 19).
5. Position the new flame LED board, and secure it by gently pressing it onto the rivets. Ensure the IN marking on the board is oriented toward the right side.
6. Secure the flame LED bracket using the 4 screws previously removed.
7. Reinstall the flame panels in the order opposite of which they were removed, ensuring they remain in the correct order.
8. Reassemble the firebox.

Media Bed LED Replacement
  If the firebox was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.
  Disconnect power before attempting any maintenance to reduce the risk of electric shock or injury to persons.
Tools Required: Phillips-Head Screwdriver Suction Cup (if available)

1. Remove front glass bracket(s) (Figure 1, page 10).
2. Tilt the front glass outward and lift to remove it. Set it in a safe place for the duration of the service (Figure 2, page 10).
3. Remove the media and put it aside for the duration of the service.
4. Remove the media tray using the suction cup, if available (Figure 20).
5. Remove the defective media LED board from the bracket by pinching each rivet using pliers, while gently pulling the board off to release it (Figure 20).
6. Disconnect the connector from the defective media LED board.
7. Position the new media LED board, and secure it by gently pressing it onto the rivets. Ensure the IN marking on the board is oriented toward the right side.
8. Reassemble the firebox.

Overhead LED Replacement
  If the firebox was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.
Disconnect power before attempting any maintenance to reduce the risk of electric shock or injury to persons.
Tools Required: Phillips-Head Screwdriver Pliers

1. Remove front glass bracket(s) (Figure 1, page 10).
2. Tilt the front glass outward and lift to remove it. Set it in a safe place for the duration of the service (Figure 2, page 10).
3. Remove the 4 screws that secure the overhead LED bracket where the defective overhead LED board is located (Figure 21).
4. Disconnect the defective overhead LED board
5. Remove the defective overhead LED board from the bracket by pinching each rivet using pliers, while gently pulling the board off to release it (Figure 22).
6. Position the new overhead LED board, and secure it by gently pressing it onto the rivets. Ensure the IN marking on the board is oriented toward the right side.
7. Secure the overhead LED bracket using the 4 screws previously removed.
8. Reassemble the firebox.

Troubleshooting

Error Code is displayedErr12

Circuit breaker trips or fuse blows when unit is turned on| N/A| Improper circuit current rating| Install unit on a dedicated minimum 15 amp circuit.
---|---|---|---

Fireplace does not turn on with the manual touch controls

|

N/A

|

No incoming power

| Ensure unit is wired correctly Check main disconnect panel Ensure wall switch is on (if applicable)
Front glass was installed after unit was powered on| Turn power off (from breaker or outlet), install front glass before turning power back on.
Defective hidden touch controls| Replace hidden touch controls
Defective main control board| Replace main control board
Defective relay board| Replace relay board

Fireplace does not turn on with the remote control

|

N/A

| The batteries in the remote control are dead or installed incorrectly| Replace remote control battery Ensure battery is installed with + facing up.
Defective remote control| Replace remote control
Defective IR receiver| Replace hidden touch controls

Heater does not turn on

|

—

|

Heater is disabled

| Press and hold  and  at the same time on the hidden touch controls for 3 seconds to disable or enable the heat function.

H—

| Heater has been permanently disabled| If installation with heat is desired, jumper on main board if available or purchase new main board.

Heater is on, but there is no heat

|

| Normal operation — There is a 30-second delay before heater starts|

No action required.

Thermostat setting is below ambient temperature| Turn up the thermostat setting to be above ambient temperature
Error Code is displayed|

Err 1

|

Temperature cut-out is activated

| Reset breaker and wait 30 minutes before turning unit back on it.

Ensure heater intakes and exhausts are not obstructed. Clean with compressed air if necessary.

Defective heater assembly.

Err 2| L1 voltage is too high| If error persists, consult an electrician.
Err 3| L1 voltage is too low| If error persists, consult an electrician.
Err 4| L1 current is too high| If error persists, consult an electrician.

Err

|

Fan not detected

| Fan wire is disconnected. Defective heater assembly. Defective relay board.
Err| Fan error| Defective heater assembly.
Err 7| Fan is slow| Clean fan.

Defective heater assembly.

Err 8| Element error| Defective heater assembly.
Err 9| Element not detected| Element wire(s) is/are disconnected. Defective heater assembly.
Ambient temperature is above 45° C (113° F)| No action required.
Err13| Ambient temperature is below 45° C (113° F)| No action required.
Err14|

NTC error

| NTC is unplugged. NTC is defective.

Main Control Board is defective.

Err1| NTC has shorted| NTC is unplugged. NTC is defective.
Err1| NTC not detected| NTC is unplugged. NTC is defective.
Err17| Media bed LEDs defective| Defective Media Bed LEDs. Defective Main Control Board
Err18| Overhead LEDs defective| Defective Overhead LEDs. Defective Main Control Board

Err19

|

Media bed LEDs not detected

| Media Bed LEDs disconnected. Defective Media Bed LEDs.

Defective Main Control Board

Err 20

|

Overhead LEDs not detected

| Overhead LEDs disconnected. Defective Overhead LEDs.

Defective Main Control Board

Err 21

|

Flame LEDs not detected

| Flame LEDs disconnected. Defective Flame LEDs.

Defective Main Control Board

Err 22

|

Flicker motor not detected

| Flicker motor is disconnected. Defective Flicker motor.

Defective Main control board.

Err 23| Relay board not detected| Relay board is disconnected. Defective Relay board.
Err 24| Main control board not detected| Main control board is disconected. Defective Main control board.
Err 2| Display board not detected| Defective Display board. Defective Main control board.

References

• Electric Fireplace & Heating Solutions | Dimplex

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