REAL system Vision VR Training and Wellness User Manual

REAL system Vision VR Training and Wellness

CAUTION: PLEASE READ ALL INSTRUCTIONS PROVIDED IN THIS USER MANUAL.

PURPOSE OF DEVICE

REAL Vision VR Training and Wellness is a digital hardware and software platform utilizing virtual reality technology designed for Learning and Development training as well as employee wellness needs. Learning and development and employee wellness is not of therapeutic or medical intent and is, instead, intended for applications such as harassment and discrimination prevention training, and workforce wellness

1. Virtual Reality (VR) Headset: Allows the user to experience REAL Vision VR Training lessons and wellness experiences in an immersive environment.

Front

Back

1. Charging Adapter and Cable for Headset: Allows charging of the VR headset
2. Headset Controller: Provides access to advanced settings.
   • Note: Only to be used in certain troubleshooting and administrative tasks by REAL Product Technical Support specialists.
   • 2 x AAA batteries: Required to turn on the controller
   • If you’re missing any components, please contact REAL Product Technical Support at 1.855.732.5797 or realsupport@penumbrainc.com.

IMPORTANT SAFETY INFORMATION

• Some users may experience motion sickness, dizziness, headache, eye strain, or fatigue. Visual stimulation through head-mounted displays also has a small possibility to cause an epileptic seizure. If any of these events occur, stop using the system immediately.
• Users should use caution when using this device if they have a history of inner ear issues that might cause vertigo or motion sickness.
• Before use of the system, make sure to remove all surrounding obstacles within two feet to ensure a safe environment. Be aware of the limitations in range of motion and avoid excessive gestures to prevent injuries. It is recommended to be seated at all times when using the system to avoid
• trips and falls.
• To avoid risk of electric shock, only plug the device into a grounded outlet and always unplug the device before cleaning it.
• Do not continue to use the system if components start to overheat (exceed 105.8 °F or 41 °C).
• Keep this device out of the reach of children.

IMPORTANT HANDLING INFORMATION

• Headset tracking may be lost or compromised if large objects obscure the headset.
• Ensure the product is used in a well-lit area.
• Avoid sitting in front of mirrors and reflective surfaces while the system is in use.
• Do not drop the system. The headset and headset controller may suffer damage when dropped or struck against another object. Do not allow liquid products to be near any system component.
• Do not use the device adjacent to other equipment because it could result in improper operation. If such use is necessary, this equipment and the other equipment should be observed to verify that they are operating normally.
• Do not tamper with or modify any component.
• Use of accessories, transducers, and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in malfunction.
• Periodically inspect equipment, electrical cords and cables for damage or signs of wear. Do not use damaged components and replace as needed.
• Accessories such as power adapters and cables should only be replaced with identical accessories to that of the REAL Vision VR Training and Wellness. Any changes or replacements of accessories will likely impact compliance of REAL Vision VR Training and Wellness.
• Make sure the device is used on a secure network to ensure the security of any data processed by the device.

GETTING STARTED

Charging the Headset

1. Insert the small end of the charging cable into the USB port located on the top side of the headset.
2. Connect the other end of the charging cable into the adapter.
3. To start charging the headset, connect the power adapter to a power outlet. An orange LED light will appear when the headset is charging.
4. LED light becomes solid white when fully charged. Full charge requires approximately 60 minutes.

SET-UP

Turning on the Headset

1. After the headset is fully charged, unplug the charging cable from the headset.
2. Power on the headset by holding down the top button for approximately 2 seconds. A flashing white light will appear on top of the headset.

Wearing the Headset

1. Loosen the straps located on the top of the headset.
2. Loosen the back head support using the adjustment dial.
3. Put on the headset, then pull down the back head support until it rests at the base of your head. a. If you have long hair, position the back head support above the base of your head.
4. Tighten the straps on top and turn the adjustment dial to tighten the back head support, until the fit is comfortable.
   Note: Eyeglasses and hearing aids can be worn during system use.

Adjusting the Volume

Audio can be heard via the headset’s built-in speakers or by plugging in wired headphones (or earphones) with a 3.5 mm connector in the headphone jack located on the bottom side of the headset.

• To adjust the volume of the speakers or headphones, press the volume button at the bottom of the headset.

Adjusting the Interpupillary Distance (IPD) on the Headset
To avoid blurry and out-of-focus virtual experiences, adjust the IPD of the headset lenses using the adjustment slider on the underside of the headset.

1. With the headset on, move the adjustment slider towards the left or right until the view is clear and focused. ****

USING REAL Vision VR Training and Wellness
Activation for Training Content The headset must be connected to the internet via Wi-Fi and a PIN code must be entered to use the device in its full capacity. PIN codes are provided by your organization administrator. If no PIN code is entered, the user will only have the option to select “Product Demo.” Please note that the demonstration version of the app does not offer the full training content nor issues a certificate of completion. After activation, REAL Vision VR Training and Wellness can be utilized without internet during training experience with reduced functionality. Using the device without internet limits the number of PIN codes the headset will accept. Also, quiz results and the certificate of completion will remain stored in the device until it is connected to the internet. Please reach out directly to your organization administrator and/or Penumbra representative with any questions.
To activate the headset:

1. Move your head and use the Gaze-Circle to select “Activate“.
2. Select the Wi-Fi icon from the main menu.
3. Choose your preferred Wi-Fi network from the list.
4. If the selected Wi-Fi network requires a password, enter the password then select ‘Connect.’ If the selected Wi-Fi network requires logging in via webpage, please contact REAL Product Technical Support at 855.732.5797 or realsupport@penumbrainc.com. for further assistance.

Tutorial Overview
The tutorial is recommended for first time users. Follow the prompts on the screen to complete the tutorial.

The tutorial reviews the following:

1. How to use VR.
2. How to adjust the headset.

Using Gaze-Based Navigation / How to Make a Selection REAL Vision VR Training and Wellness features an intuitive gaze-based navigation.

1. Look at the selection icons for Training and Wellness.
2. A light blue Gaze-Circle will follow your gaze, as you move your head.
3. To select, move your head and use the Gaze-Circle to select the desired icon and hold until the progress circle completes.

Connecting to Wi-Fi

To connect your headset to Wi-Fi after activation:

1. Select the Wi-Fi icon from the main menu.
2. Choose your preferred Wi-Fi network from the list.
3. If the selected Wi-Fi network requires a password, enter the password then select ‘Connect.’ If the selected Wi-Fi network, requires logging in via webpage, please contact REAL Product Technical Support at 855.732.5797 or realsupport@penumbrainc.com. for further assistance.
4. Select ‘Back’ to return to the main menu.

Selecting and Launching Training

1. To launch a Training session, move your head and use the Gaze-Circle to select “Training” from the main menu.

2. To get to the Training Menu, enter a PIN provided by the organization administrator.

3. Select the appropriate training activity using the Gaze- Circle. It is recommended to select [START TRAINING] to play all training sessions sequentially.

4. The timeline control menu supports the training experience:

5. Close button: close video playback and returns to the previous menu.

6. Back button: goes to the previous experience or to the main menu if there is no previous video.

7. Play/Pause button: selects to play or pause experience.

8. Timeline slider: jumps to a time segment of the experience
   (Note: Seeking backwards is always allowed. Seeking forward is only available if user is returning to a previously watched session).

9. Forward button: goes to the next experience (only available to users returning to a previously watched session. Users are not allowed to skip towards the end of the video. The entire video needs to be watched, at least once, to allow seeking and jumping forward).

10. Narration: turns the narration on/off during an experience (not available on all content).

11. Closed captions or subtitles : Turns closed captions on/off during an experience (not available on all episodes)

Selecting and Launching Wellness Experiences

1. To launch a Wellness session, move your head and use the Gaze-Circle to select “Wellness” from the main menu.
2. Then, select the wellness experience using the Gaze- Circle from the Wellness menu.
3. The timeline control menu supports the wellness experiences:
4. Close button: close video playback and returns to the previous menu
5. Back button: goes to the previous experience or to the main menu if there is no previous video.
6. Play/Pause button: selects to play or pause experience.
7. Timeline slider: jumps to a time segment of the experience
8. Forward button: goes to the next experience
9. Repeat: Will restart video from beginning until canceled.
10. Narration: turns the narration on/off during an experience (not available on all content).
11. Closed captions or subtitles: Turns closed captions on/off during an experience (not available on all episodes).

Submitting Quiz Results for REAL Vision VR Training

1. Connect headset to Wi-Fi.
2. Any saved training data will be uploaded automatically
3. To manually check if training data was uploaded correctly: Look at the REAL VISION logo for 15 seconds. It will open a system menu and display the ACTIVATE button and the SYNC button, which will show a progress bar reporting the progress to sync any offline data.

STORAGE, CHARGING AND CLEANING

1. After completing training and/or wellness experiences, remove headset.
2. Power off the headset by pressing and holding the power button for approximately 2 seconds.
3. Charge the headset using the supplied charging accessories.

Notes:

• The headset’s outer and inner plastic components may be cleaned with sanitizing wipes. Use only water-based solvents for cleaning. Do not use petroleum-based compounds, acids, caustics, or chlorinated solvents to clean or lubricate any parts.
• Headset lenses may be cleaned by gently wiping lenses with a soft cloth to avoid smears or scratches.

DISPOSING REAL Vision VR Training and Wellness REAL Vision VR Training and Wellness contains a lithium-ion battery. Dispose of REAL Vision VR Training and Wellness separate from household and/or commercial waste, according to local laws and regulations. For further information, contact your local REAL representative or Product Technical Support at 1.855.732.5797 or realsupport@penumbrainc.com.

TROUBLESHOOTING

For additional assistance, please contact REAL Product Technical Support at 1.855.732.5797 or realsupport@penumbrainc.com.

1. Headset is not charging

   • a. Check both ends of the charging cable for a possible loose connection.
     b. Make sure the charging adapter is plugged correctly into the power outlet.

2. Headset is not turning on

   • a. Charge the headset for at least 30 minutes and try again.
     b. Make sure the LED light on the headset shows blinking/solid white before use.

3. Headset falls asleep

   • a. Put the headset on. This should automatically wake it up. If it does not, tap the power button.

4. Cannot connect headset to Wi-Fi

   • a. Confirm the selected Wi-Fi network is available.
   • b. Confirm the correct Wi-Fi password is entered.

5. Headset loses tracking

   • a. Ensure REAL Vision VR Training and Wellness is used in a well-lit area. Avoid irregular or dim lighting in the room.
   • b. Ensure you have at least 2 feet of clear space around you.
   • c. Do not cover the front of the headset.
   • d. Stay seated at all times.
   • e. Wipe the external lenses with a dry, microfiber cloth to remove any smudges.
   • f. Ensure REAL Vision VR Training and Wellness is used when facing walls with contrast. Avoid blank, mirrored, reflective, or glass walls.

6. Headset was exposed to liquid

   • a. Remove headset. Power down the equipment if possible and do not use the equipment. Pat the wet equipment dry and do not plug in cables. Contact REAL Product Technical Support at 1.855.732.5797 or realsupport@penumbrainc.com.

TECHNICAL SPECIFICATIONS

SYMBOL GLOSSARY

TECHNICAL INFORMATION
The REAL Vision VR Training and Wellness is a Type BF Applied Part

REAL Vision VR Training and Wellness is intended for use in the electromagnetic environment specified below. The customer or the user of REAL Vision VR Training and Wellness should assure that it is used in such an environment.

Emissions Test| Compliance|
RF emissions CISPR 11|

Group 1

| REAL Vision VR Training and Wellness uses RF energy only for its internalfunction. Therefore, its RF emissions are very lowand are not likely to cause any interference in nearby electronic

equipment.

RF emissions CISPR 11|

Class B

| REAL Vision VR Training and Wellness is suitable for use in any residential or commercial environment.
Harmonic emissions IEC 61000-3-2|

Class A

Voltage Fluctuations/ Flicker emissions|

Complies

REAL Vision VR Training and Wellness is intended for use in the electromagnetic environment specified below. The customer or the user of REAL Vision VR Training and Wellness should assure that is it used in such an environment.

Immunity test| IEC 60601

test level

| Compliance level| Electromagnetic environment – guidance
Electrostatic discharge (ESD) IEC 61000-4-2| ±8 kV contact

±15 kV air

| ±8 kV contact

±15 kV air

| Floors should be wood, concrete, or ceramic tile. If floors are covered with synthetic material, the relative humidity should be at least 30%.
Electrical fast transient/burst IEC 61000-4-4| ±2 kV for

power supply lines

±1 kV for input/output lines

| ±2 kV for

power supply lines

±1 kV for input/output lines

| Mains power quality should be that of a typical commercial environment.
Surge

IEC 61000-4-5

| ±1 kV differential mode

±2 kV common mode

| ±1 kV differential mode

±2 kV common mode

| Mains power quality should be that of a typical commercial environment.
Voltage dips, short interruptions, and voltage variations on power supply input lines

IEC 61000-4-11

| Voltage Dips 30% reduction, 25/30 periods

At 0°

| Voltage Dips 30% reduction, 25/30 periods

At 0°

| Mains power quality should be that of a typical residential or office environment. If the userof the EQUIPMENT requires continued operation during power mains interruptions, it is recommended that REAL Vision VR Training and Wellness

be powered from an uninterruptible power supply or a battery.

Voltage Dips > 95% reduc- tion, 0.5 period

At 0°, 45°, 90°, 135°, 180°,

225°, 270° and 315°

| Voltage Dips > 95% reduc- tion, 0.5 period

At 0°, 45°, 90°, 135°, 180°,

225°, 270° and 315°

Voltage Dips > 95% reduc- tion, 1 period At 0°| Voltage Dips > 95% reduc- tion, 1 period At 0°
Voltage Interruptions > 95% reduction, 250/300 periods| Voltage Interruptions

95% reduction, 250/300 periods
(50/60 Hz)

magnetic field IEC 61000-4-8

| 30 A/m| 30 A/m| Power frequency magnetic fields should be at levels characteristic of a typical location in a typical commer- cial environment.
REAL Vision VR Training and Wellness is intended for use in the electromagnetic environment specified below. The customer or the user of REAL Vision VR Training and Wellness should assure that it is used in such an environment.

Immunity test| IEC 60601

test level

| Compliance level| Electromagnetic environment – guidance
Conducted RF IEC 61000-4-6| 3 Vrms

150 kHz to 80 MHz

(6 Vrms in ISM radio Bands within 150kHz – 80MHz)

| 3 Vrms| Portable and mobile RF communications equipment should be used no closer to any part of REAL Vision VR Training and Wellness, including cables,

than the recommended separation distance calculated from the equation applicable to the frequency of the transmitter.

Radiated RF IEC 61000-4-3

|

10 V/m

80 MHz to 2.7 GHz

|

10 V/m

| Recommended separation distance d = 1.2√P

d = 1.2√P 80 MHz to 800 MHz d = 2.3√P 800 MHz to 2.7 GHz

| | | where P is the maximum output power rating of the transmitter in watts (W) according

to the transmitter manufacturer and d is the recommended separation distance in meters (m).

| | | Field strengths from fixed RF transmitters, as determined by an electromagnetic site survey, a should be less than the compliance level in each frequency range.b.
NOTE 1 At 80 MHz and 800 MHz, the higher frequency range applies.

NOTE 2 These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflec- tion from structures, objects, and people.

a Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site

survey should be considered. If the measured field strength in the location in which REAL Vision VR Training and Wellness is used exceeds the appli-cable RF compliance level above, REAL Vision VR Training and Wellness should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as reorienting or relocating REAL Vision VR Training and Wellness.

b Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 3 V/m.

Recommended separation distances between

portable and mobile RF communications equipment and REAL Vision VR Training and Wellness

REAL Vision VR Training and Wellness is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. Thecustomer or the user of REAL Vision VR Training and Wellness can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF communications equipment (transmitters) and REAL Vision VR Training and Wellness as recommended below, according to the maximum output power

of the communications equipment.

Rated maximum output power of transmitter

W

| Separation distance according to frequency of transmitter m
150 kHz to 80 MHz d = 1.2√P| 80 MHz to 800 MHz d = 1.2√P| 800 MHz to 2.7 GHz d = 2.3√P
0.01| 0.12| 0.12| 0.23
0.1| 0.38| 0.38| 0.73
1| 1.2| 1.2| 2.3
10| 3.8| 3.8| 7.3
100| 12| 12| 23
For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer.

NOTE 1 At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.

NOTE 2 These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects, and people.

Immunity to RF Wireless Communications Equipment

Test Frequency (MHz)| Band a)

(MHz)

| Service a)| Modulation b)| Maximum Power (W)| Distance

(m)

| IMMUNITY TEST LEVEL

(V/m)

385| 380-390| TETRA 400| Pulse modulation b) 18 Hz| 1.8| 0.3| 27
450| 430-470| GMRS 460,

FRS 460

| FM c)

±5 kHz deviation

1 kHz sine

| 2| 0.3| 28
710| 704 – 787| LTE Band 13, 17| Pulse modulation b) 217 Hz| 0.2| 0.3| 9
745
780
810| 800-960| GSM 800/900, TETRA 800,

iDEN 820,

CDMA 850,

LTE Band 5

| Pulse modulation b) 18 Hz| 2| 0.3| 28
870
930
1720| 1700-1990| GSM 1800;

CDMA 1900;

GSM 1900; DECT;

LTE Band 1, 3,

4, 25; UMTS

| Pulse modulation b) 217 Hz| 2| 0.3| 28
1845
1970
2450| 2400-2570| Bluetooth, WLAN,

802.11 b/g/n, RFID 2450, LTE Band 7

| Pulse modulation b) 217 Hz| 2| 0.3| 28
5240| 5100-5800| WLAN 802.11

a/n

| Pulse modulation b) 217 Hz| 0.2| 0.3| 9
5500
5785
a) For some services, only the uplink frequencies are included.

b)  The carrier shall be modulated using a 50 % duty cycle square wave signal.

c)  As an alternative to FM modulation, 50 % pulse modulation at 18 Hz may be used because while it does not represent actual modulation, it would be worst case.

FCC

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential setting. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The full expected latency of the device, including movement detection, processing, and visual representation is 35 milliseconds or less. This value is considered minimal and sufficiently low enough so that movement can be quickly detected.
Reference FCC ID: NM82Q27200
Mode of Operation: Charging mode and battery mode
Product availability varies by country. REAL Vision VR Training and Wellness is not intended to diagnose or treat any medical condition and should not be relied on for any medical purposes. REAL Vision VR Training and Wellness is a digital hardware and software platform utilizing virtual reality technology designed for Learning and Development training as well as employee wellness needs. Learning and development and employee wellness is not of therapeutic or medical intent and is, instead, intended for applications such as harassment and discrimination prevention training, and workforce wellness. Copyright ©2023 Penumbra, Inc. All rights reserved. The Penumbra P logo, REAL Hero logo, REAL, REAL Vision VR Training and Wellness, are registered trademarks or trademarks of Penumbra, Inc. in the USA and other countries. All other trademarks are the property of their respective owners.

CONTACT

• Manufacturer:
• Penumbra, Inc.
• One Penumbra Place
• Alameda, CA 94502 USA
• Email: realsupport@penumbrainc.com.
• Tel: 1.855.REAL-SYS
• 1.855.732.5797

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