Plantronics 2-202652-333 Poly Voyager Focus UC Wireless Headset User Guide

Plantronics 2-202652-333 Poly Voyager Focus UC Wireless Headset

Overview

Headset

Headset LEDs

Charge stand

NOTE
Contents may vary by product.

NOTE
Both the charge stand and micro USB cable can be plugged into either a computer or a wall charger. It is only necessary to plug the charge stand into a computer to update the firmware.

USB Bluetooth adapter

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to high-fidelity computer audio.

NOTE
Adapter’s USB connection and design may vary, but the function is the same.

Standard LEDs

*LEDs when Microsoft Teams is detected**

NOTE
Requires Microsoft Teams desktop application.

Connect and pair

Connect to PC
Your Bluetooth USB adapter provides the best connection, softphone functionality, and acoustic sound quality through your headset. The adapter comes pre-paired to your headset.

1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.

2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.

3. Load Poly Lens Desktop App by visiting www.poly.com/lens. This allows you to customize your headset behavior through advanced settings and options.

Configure USB adapter
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.

Windows

1. To configure your Bluetooth USB adapter to play music, go to the Start menu > Control Panel Sound > Playback tab. Select Poly BT700 or Plantronics BT600, set it as the Default Device, and click OK.
2. To pause music when you place or receive calls, go to the Start menu > Control Panel > Sound Communications tab and select the desired parameter.

Mac

1. To configure the Bluetooth USB adapter, go to the Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700 or Plantronics BT600.

Pair to mobile device

1. To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue. }|

2. Select “Poly VFocus.”
   Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter.

Pair the USB adapter again
Typically, your USB adapter is pre-paired to your Poly audio device. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your Poly device. The adapter pairing method depends on which USB adapter you use.

Pair the BT700 USB adapter again
Your USB adapter requires Poly Lens Desktop App to pair to a Poly audio device. Download: poly.com/lens

1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
2. Put your Poly audio device in pair mode.
3. Launch Poly Lens Desktop App and navigate to Poly BT700.
4. Put your Bluetooth USB adapter into pair mode by selecting “Pair new device” on the adapter’s main page or overflow menu. Your adapter flashes red and blue.
   Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid.
   NOTE To pair again using Plantronics Hub Desktop App, navigate to the app’s Poly BT700 general settings and select “Pair.”

Pair BT600 USB adapter again

1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
2. Put your Poly audio device in pair mode.
3. Put your Bluetooth USB adapter into pair mode by pressing and holding the recessed pair button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.

NOTE
Adapter design varies by USB connection.

Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid.

Fit and charge

Wear on the right or left
To position the microphone on the right or left side, rotate the microphone boom up and over. Adjust the boom so it points to the corner of your mouth.

TIP Your headset senses when you change the microphone boom from one side to the other and syncs the audio and controls specific to each side.

Charge your headset
IMPORTANT Before using, charge the headset fully to reset the accuracy of the talk time prompts.

Charge your headset with the charge stand or the micro USB cable. The headset LEDs flash when charging. It takes up to 2 hours to fully charge your headset. The LEDs turn off once charging is complete.

NOTE
Both the charge stand and micro USB cable can be plugged into either a computer or a wall charger. It is only necessary to plug into a computer to update the firmware.

Check the headset battery status

There are several ways to check your headset battery status.

1. Wearing the headset, tap the Call button, and listen to the voice alert (smartphone only).
2. When not wearing the headset, tap any button except the Call button and observe the headset LEDs.
3. Place the headset in the charging cradle and observe the headset LEDs.

Load software

Customize your device behavior through advanced settings and options with Poly Lens App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: www.poly.com/lens.

NOTE
Device settings and updates are also available in Plantronics Hub App.

Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.

1. Download Poly Lens Desktop App at www.poly.com/software.
2. To update your headset, dock your headset in the charging stand and plug it directly into your computer.
3. Open Poly Lens Desktop App on your computer and select your device name and then select the update button, if available.

While updating:

• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets, and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

The basics

NOTE
Functionality varies by application. Does not function with web-based apps.

Make/Take/End Calls

Answer or end a call
Tap the Call button.

Call back last call (smartphone)
To dial the last number you dialed, double-tap the Call button.

Voice assistant
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

Mute/unmute
While on an active call, choose:

• Tap the red Mute button
• Take off/put on your headset while on an active call (requires active smart sensors)

OpenMic
While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. Control the level of ambient noise you hear by adjusting the volume wheel.

Volume
Rotate the volume wheel forward (+) or backward (–) to control the volume.

Play or pause music

Choose:

• Put on/take off the headset (requires active smart sensors)
• Tap the Play/pause button

NOTE Functionality varies by application. Does not function with web- based apps.

Track selection
Tap the Forward button or Back button to control the track selection. NOTE Functionality varies by application. Does not function with web-based apps.

Use sensors
Smart sensors respond when you put on or take off your headphones.

NOTE
Functionality varies by application. Does not function with web-based apps.

Reset sensors
You may need to reset the sensors if they are not working as expected.

There are two ways to reset the headset sensors. Choose:

• With your headset powered on, charge your headset on the charge stand for 10 seconds
• Press and hold both the Mute and Play/pause buttons for more than 4 seconds until the LEDs flash purple twice, being careful to not touch the earcup padding or allow it to come in contact with surfaces

Disable sensors
You can disable your headset’s smart sensors in 2 ways:

• Manage sensors in Poly Lens App.
• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple and then red. Repeat to reactivate; the LED flashes purple then blue

NOTE Sensors cannot be disabled while streaming audio.

ANC
Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality.

Your headset ships with ANC on. To turn ANC off, slide the switch away from “ANC.”

Interact with Microsoft Softphone

• For Microsoft Teams, tap the headset’s Call button to interact (Teams desktop application required).
• For Skype for Business, press and hold the headset’s Call button for 2 seconds to interact (Skype for Business desktop application required).

More Features

DeepSleep Mode
If you leave your headphones powered on but out of range of your paired phone or USB adapter for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode.

Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode.

Answer calls from a second device
It’s easy to answer calls from two devices (including a softphone).

When on a call, you hear a ringtone notification of the incoming call from the second paired device.

To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.

Change language
You can change the voice prompt language of your headset (for example “mute on”).

1. Load Poly Lens App on your computer. Download: poly.com/lens
2. Dock your headset in the charging stand and plug it directly into your computer.
3. Disconnect your headset from other devices.
4. Open Poly Lens App and go to your device’s Settings > Language to view language choices for voice prompts.

What’s in the box

Accessories
Sold separately at poly.com/accessories

Troubleshoot

Support

NEED MORE HELP?
poly.com/support
Manufacturer: Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060 United States

Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands

Plantronics Ltd.
Building 4, Foundation Park Cannon Lane, Part 1st Floor Maidenhead, SL6 3UD United Kingdom

Frequently Asked Questions

How do I connect the Voyager Focus UC to my device?

The Voyager Focus UC can typically be connected to your device using Bluetooth. Refer to the user guide for instructions specific to your device.

What is the wireless range of the headset?

The wireless range may vary, but most wireless headsets have a range of around 30 feet (10 meters) from the connected device.

Can I use the Voyager Focus UC for both calls and music?

Yes, the Voyager Focus UC is designed for both calls and multimedia purposes, allowing you to listen to music or other audio content.

How do I answer or end a call with the headset?

Depending on the specific model, there may be a dedicated button on the headset to answer or end calls. Refer to the user guide for detailed instructions.

Can I mute the microphone on the Voyager Focus UC?

Yes, many wireless headsets, including the Voyager Focus UC, typically have a mute button or feature to toggle the microphone on or off.

How long does the battery last on the Voyager Focus UC?

Battery life can vary, but the Voyager Focus UC typically provides several hours of talk time and listening time on a single charge. The exact duration will depend on usage and other factors.

How do I charge the headset?

The Voyager Focus UC usually comes with a charging cable and base. Simply connect the charging cable to the headset and the base, and then plug the base into a power source.

Can I use the Voyager Focus UC with multiple devices simultaneously?

Some wireless headsets, including the Voyager Focus UC, support multi-point connectivity, allowing you to connect and switch between multiple devices.

Does the Voyager Focus UC have noise-canceling features?

Yes, the Voyager Focus UC typically includes active noise-canceling (ANC) technology to reduce background noise and provide a clearer audio experience.

Is the headset compatible with voice assistants like Siri or Google Assistant?

Depending on the specific model, the Voyager Focus UC may support voice assistants when connected to a compatible device. Check the user guide for more details.

Can I adjust the volume on the headset?

Yes, most wireless headsets, including the Voyager Focus UC, have volume controls that allow you to adjust the audio level directly from the headset.

Is there a warranty for the Voyager Focus UC?

Plantronics typically offers a warranty for its products. The length and terms of the warranty may vary, so it's best to check the documentation or contact Plantronics customer support for accurate warranty information.

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