Armstrong Ceilings for Commercial Use User Manual
- October 30, 2023
- ARMSTRONG
Table of Contents
Armstrong Ceilings for Commercial Use
Product Information
The product is a ceiling product manufactured by Armstrong World Industries. It comes with a warranty that covers manufacturing defects. If a defect occurs within the terms and conditions of the warranty, Armstrong World Industries will provide new replacement materials of the same or similar design and quality.
Warranty Coverage
To receive service under the warranty, you must notify the retailer who sold you the material in writing within 30 days of observing the product failure. If you are unable to contact your retailer or if you have notified them but not received satisfaction, you can contact Armstrong World Industries directly.
Contact Information:
Armstrong World Industries, Inc
Attn : Customer Focus Center P.O Box 3001
Lancaster, PA 17604 1-877-ARMSTRONG (276-7876)
Website : ceilings.com
State Law and Limitations
This warranty provides you with specific legal rights, and you may also have
other rights that vary from state to state. Some jurisdictions may not allow
the exclusion or limitation of incidental or consequential damages, or other
limitations on implied warranties. Therefore, the limitations or exclusions
stated in this warranty may not apply to you. This express warranty
constitutes the entire obligation of Armstrong World Industries, and there are
no other warranties expressed or implied, including any warranty of
merchantability or fitness for any use or purpose whatsoever. Armstrong’s
liability is limited as set forth in this warranty. Armstrong is not liable
for any installation or removal costs under this warranty, nor is responsible
for incidental or consequential damages or costs under this warranty.
RC-3630-317
Product Usage Instructions
- Install the ceiling product according to the provided installation instructions.
- Regularly inspect the installed ceiling for any signs of defects or failures.
- If a defect is observed within the warranty period, notify the retailer who sold you the material in writing within 30 days of first observation of failure.
- If you are unable to contact your retailer or if you have not received satisfaction from them regarding the defect, contact Armstrong World Industries using the provided contact information.
- Provide all necessary details and documentation regarding the defect to initiate the warranty claim process.
- If the defect is determined to be covered by the warranty, Armstrong World Industries will supply you with new replacement materials of the same or similar design and quality.
- Follow any additional instructions provided by Armstrong World Industries for the replacement process.
- If any issues or questions arise during the usage of the ceiling product, refer to the user manual or contact Armstrong World Industries for further assistance.
WHAT OUR WARRANTIES MEAN
Our warranties are our promise to you that the Armstrong® ceiling and
Armstrong installation materials you’ve purchased will be free from
manufacturing defects. Because our products are designed and engineered to be
used together for the best performance possible, we warrant that Armstrong
ceilings and Armstrong installation materials, if used together, will be free
from manufacturing defects as outlined below.
Please read all of the following terms carefully as this warranty may be
affected by installation methods and materials used and site conditions.
Armstrong World Industries does not authorize any person to assume or extend
any other warranty obligation or liability on its behalf.
What will Armstrong World Industries do?
If a manufacturing defect does occur within the terms and conditions of this
warranty, you will be supplied with new material to replace the defective
ceiling product. The replacement materials will be of the same or similar
design and quality.
What does this warranty not cover?
- Damage that may occur due to the Abnormal Conditions described above is not covered by this warranty.
- This warranty does not cover damage caused by improper maintenance, improper installation, or by use contrary to our recommendations, such as use outdoors or on surfaces other than ceilings.
- This warranty does not cover normal wear and tear or shade changes due to exposure to smoke, fumes, leaks, or abuse.
- This warranty does not cover labor charges to replace obvious visual defect in the material at time of installation.
- We exclude and will not pay any consequential or incidental damage, loss or expense other than to the ceiling system itself.
- This warranty is not transferable and applies to the original purchaser only. It does not apply to materials graded second or odd lot.
- This warranty does not cover differences between samples or product photographs and actual product purchased.
Additional Note : Armstrong World Industries cannot guarantee that the published surface burning characteristics, fire resistance ratings, acoustical performance, dimensional stability/sag or light reflectance will remain the same after repainting panels. All warranties will be voided by field painting.
How do you get service?
You must notify the retailer who sold you the material, in writing, of any
product failure covered by this warranty within 30 days of first observation
of failure. If you are unable to contact your retailer, or if you notified
your retailer of a defect and have not received satisfaction, please contact
us at:
Armstrong World Industries, Inc
Attn : Customer Focus Center P.O Box 3001vLancaster, PA 17604
1-877-ARMSTRONG (276-7876)
ceilings.com
How does state law apply?
This warranty gives you specific legal rights and you may also have other
rights, which vary from state to state. Some jurisdictions do not allow
exclusion or limitation of incidental or consequential damages or other
limitations on implied warranties, so the limitation(s) or exclusion(s) in
this warranty may not apply to you.
THIS EXPRESS WARRANTY CONSTITUTES THE ENTIRE OBLIGATION OF ARMSTRONG WORLD
INDUSTRIES AND THERE ARE NO OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY USE OR PURPOSE WHATSOEVER. THE
ARMSTRONG LIABILITY IS LIMITED TO THAT SET FORTH BELOW IN THIS WARRANTY.
ARMSTRONG IS NOT LIABLE FOR ANY INSTALLATION OR REMOVAL COSTS UNDER THIS
WARRANTY, NOR IS RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR COSTS
UNDER THIS WARRANTY.
Armstrong® Suspension Systems are warranted to be free from defects in
materials or factory workmanship and are also warranted against the occurrence
of 50% red rust as designated by ASTM D610 test procedures for a period of 10
years from the date of installation (except for obvious defects in materials
or factory workmanship, of which Armstrong must be notified within 30 days of
the date of shipment to the customer). This limited warranty is subject to
further conditions as indicated.
The warranty is void if the product is not installed in accordance with the
installation instructions included in every carton, and also available at
ceilings.com.