hp Pro 290 G9 Desktop PC User Guide
- June 12, 2024
- HP
Table of Contents
hp Pro 290 G9 Desktop PC
Product Information
This user guide provides comprehensive information about the product, including details about its components, network connection, power management, security features, backing up, and more.
Product Usage Instructions
Securing your computer and information:
To ensure the security of your computer and information, follow these
steps:
- Familiarize yourself with the computer’s security features. See page 29 for more information.
Using HP PC Hardware Diagnostics:
To diagnose and troubleshoot hardware issues with your computer,
follow these steps:
- Refer to page 38 for instructions on using HP PC Hardware Diagnostics.
Backing up, restoring, and recovering:
To back up your information and create recovery media, you have the
following options:
- Refer to page 44 for instructions on backing up information and creating recovery media.
- Learn how to use Windows tools for backing up on the same page.
- If applicable, use the HP Cloud Recovery Download Tool to create recovery media. See page 44 for more information.
Operating specifications
To understand the operating specifications of your computer, refer to page 47.
Electrostatic discharge:
To prevent damage from electrostatic discharge, follow the guidelines
provided on page 48.
Accessibility:
To learn about accessibility options and features of the product, refer to
page 49.
Getting started:
To make the most out of your computer, follow these best practices:
- After setting up and registering the computer, create recovery media by backing up your hard drive. Instructions can be found on page 44.
- Connect your computer to a wired or wireless network if you haven’t done so already. Details can be found on page 9.
- Become familiar with the computer hardware and software. See pages 5 and 13 for more information.
- Access the HP Support Assistant app for quick online support. Open the app (select…) for assistance.
Note: For more detailed instructions and information, please refer to the corresponding pages in the user manual.
User Guide
SUMMARY This guide provides information about components, network connection,
power management, security, backing up, and more.
Legal information
© Copyright 2021 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and/or other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. DisplayPortTM and the DisplayPortTM logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Miracast® is a registered trademark of Wi-Fi Alliance. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: July 2021 Document Part Number: M86009-001
Product notice This guide describes features that are common to most products. Some features might not be available on your computer. Not all features are available in all editions or versions of Windows. Systems might require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated, which is always enabled. ISP fees might apply and additional requirements might apply over time for updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.
Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer
by following the practices described. WARNING! To reduce the possibility of
heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the
computer only on a hard, flat surface. Do not allow another hard surface, such
as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to come into
contact with the skin or a soft surface, such as pillows or rugs or clothing,
during operation. The computer and the AC adapter comply with the user-
accessible surface temperature limits defined by applicable safety standards.
iii
Processor configuration setting (select products only)
Important information about processor configurations. IMPORTANT: Select
products are configured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating
system. If your computer is configured as described, do not change the
processor configuration setting in msconfig.exe from 4 or 2 processors to 1
processor. If you do so, your computer will not restart. You will have to
perform a factory reset to restore the original settings.
iv Processor configuration setting (select products only)
Getting started
This computer is a powerful tool designed to enhance your work and
entertainment. Read this chapter to learn about best practices after you set
up your computer, fun things to do with your computer, caring for your safety
and comfort, and where to find additional HP resources.
Best practices
After you set up and register the computer, HP recommends the following steps
to get the most out of your smart investment. Back up your hard drive by
creating recovery media. See Backing up, restoring, and recovering on page
44. If you haven’t already done so, connect to a wired or wireless network.
See details in Connecting to a
network on page 9. Become familiar with the computer hardware and software.
For more information, see Getting to know
your computer on page 5 and Enjoying entertainment features on page 13. Access
HP Support Assistant app–For quick online support, open the HP Support
Assistant app (select
products only). HP Support Assistant optimizes computer performance and
resolves problems using the latest software updates, diagnostic tools, and
guided assistance. Select the Search icon in the taskbar, type support in the
search box, and then select HP Support Assistant.
Caring for your safety and comfort
HP is committed to providing high-quality products that will last for years to
come. HP is also concerned about your safety and comfort. To avoid eye strain
and to relax muscle tension and fatigue, take a break every hour when using
your computer. 1. Let your arms relax at your side. 2. Bend your head forward
slightly to stretch the neck. 3. Hold for 5 seconds. 4. Keep your arms relaxed
at your side. 5. Turn your head to one side and hold for 5 seconds. 6. Repeat
for the other side. 7. Keep your arms relaxed at your side. 8. While looking
forward, lean your head toward your right shoulder and hold for 5 seconds. 9.
Look down as you slowly move your head to center. Roll your head toward your
left shoulder while still
looking forward. 10. Repeat for the other side.
Getting started 1
To learn about other ways to care for your safety and comfort read the Safety
& Comfort Guide, located on the web at http://www.hp.com/ergo.
Advantages of flicker-free technology (select products only)
Monitors with flicker-free display technology help protect your eyes from
fatigue, dryness, itchiness, or irritation. This technology allows you to work
on spreadsheets, play games, or watch videos comfortably.
Adjusting low blue light mode (select products only)
Your HP computer offers either a hardware or software solution to decrease the
blue light emitting from the monitor. Low blue light hardware solution Your
computer monitor is shipped from the factory in low blue light mode for
improved eye comfort and safety. The monitor automatically adjusts blue light
emissions when you use the computer at night or in a low-light setting. A
monitor with a low blue light panel follows TÜV Rheinland compliance
regulation for the factory default setting mode. Low blue light software
solution Decreasing the blue light emitting from the monitor reduces the blue
light exposure to your eyes. HP computers provide a setting to reduce blue
light output and create a more relaxing and less stimulating image while you
read content on the screen. Select one of the following apps to adjust your
monitor to a comfortable viewing light. HP Display Control App (Select
Products Only)
1. Open the HP Display Control app. 2. Select a setting:
Low Blue Light: TV certified. Reduces the blue light for improved eye
comfort. Low Blue Light Models: Low Blue Light (select products only)
Default: Optimized for color vibrancy Web (sRGB): Optimized for web browsing
Printing and Imagine (Adobe RGB): Optimized for images using Adobe RGB
Photos and Videos (DCI-P3): Optimized for photos and movie viewing and editing
Native: No optimization applied Night: Adjusts to the lowest blue light
and reduces the impact on sleep. Reading: Optimizes blue light and
brightness for indoor viewing. myHP App 1. Open the myHP app. 2. Select
Display Controls. 3. Select On or Off to reduce the blue light emitting from
the display.
2 Chapter 1 Getting started
WARNING! To reduce the risk of serious injury, read the Safety & Comfort
Guide, located on the web at http://www.hp.com/ergo. The guide describes
proper workstation setup, and proper posture, health, and work habits for
computer users. It also provides important electrical and mechanical safety
information.
Restoring monitor brightness to factory default (select products only)
You can use the HP Display Control application to recover the original monitor
brightness setting that was set at the factory. To restore the default
brightness setting, follow the next steps. 1. Open the HP Display Control app.
2. Select Advanced. 3. Select Support. 4. Select Factory Reset.
Getting information
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Getting information
Tasks
Instructions
Set up your computer
Setup Instructions or Quick Setup poster or
Connect to the internet Recover factory settings See how-to videos about using
the
features of your computer
See Getting to know your computer on page 5. See Connecting to a network on page 9. See Backing up, restoring, and recovering on page 44. Go to http://www.hp.com/supportvideos (English only).
Learn how to use the Windows® operating Get Help app: system Select the Start
button, select All apps, and then select the Get Help app.
Find Windows password information
Find links to driver updates
Read frequently asked questions
Troubleshoot the most common computer hardware and software issues
See Troubleshooting on page 31.
Find electronic user guides and specifications for your computer model
To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.
Order parts and find additional troubleshooting help
For HP support, go to http://www.hp.com/support.
Upgrade or replace components of your computer
Connect to a TV (select products only)
Restoring monitor brightness to factory default (select products only) 3
Table 1-1 Getting information (continued)
Tasks
Instructions
Get up-to-date information and help from Go to http://www.hp.com/support /consumer-forum. the Windows community
Maintain your computer
HP Support Assistant maintains your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance.
Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
or
Select the question mark icon in the taskbar.
or
See Maintaining your computer on page 23.
Find safety and regulatory notices
Regulatory, Safety, and Environmental Notices To access this document:
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Find ergonomic information
Safety & Comfort Guide
To access this guide:
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
or
Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet to access the latest version of the user guide.
Find computer warranty information
Limited Warranty*
To access this document:
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
or
Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet to access the latest version of the user guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.
Getting started
Getting to know your computer
Your computer features top-rated components. This chapter provides details
about your components, where they’re located, and how they work. IMPORTANT: If
your computer has a magnetic dust filter, be sure that the filter is
installed. If the filter has been removed, install the filter before using the
computer.
Locating hardware
To find out what hardware is installed on your computer, select the Search
icon in the taskbar, type device manager in the search box, and then select
the Device Manager app. For information about system hardware components and
the system BIOS version number, press fn+esc (select products only).
Locating software
Software can vary by product. To find out what software is installed on your
computer, right-click the Start button, and then select Apps and Features.
Setting up your computer
Follow these steps to set up the computer. WARNING! To reduce the risk of
electrical shock or damage to your equipment: Place the computer in a location
away from water, dust, moisture, and soot. These environmental
factors can increase the temperature inside your computer or cause fire or
electrocution. Do not disable the power cord grounding pin. The grounding pin
is an important safety feature. Plug the power cord into an AC outlet that is
easily accessible at all times. Disconnect power from the equipment by
unplugging the power cord from the AC outlet. To prevent direct exposure to
the laser beam, do not try to open the enclosure of the CD or DVD drive. The
power supply is preset for the country or region in which you purchased your
computer. If you move,
check the voltage requirements for your new location before plugging the
computer into an AC outlet. To reduce the risk of serious injury read the
Safety & Comfort Guide. To access this guide, go to http://www.hp.com/ergo. 1.
Place the computer so that all ventilation openings are unobstructed and
cabling is not in a walkway or
where it can be stepped on or damaged by placing furniture on it. NOTE: The
glossy monitor might cause unwanted reflection. Adjust the monitor position,
lighting condition, or viewing direction to reduce the reflection.
Getting to know your computer 5
2. When connecting all power cords from the monitor, computer, and
accessories to an uninterruptible power supply (UPS), HP recommends that you
use a power surge protection device. If the computer has a television tuner, a
modem connection, or a telephone connection, protect the computer by using
surge protection with these signal inputs as well. Connect the television
cable or the telephone line cord to the surge protection device, and then
connect the device to the computer.
3. Turn on the computer, and then follow the on-screen instructions. 4. To
access the latest user guides or manuals for your product, go to
http://www.hp.com/support, and
follow the instructions to find your product. Then select Manuals. 5. Look in
the computer box for additional printed details or updates. After you complete
the initial computer setup, you might want to install additional hardware
devices or software. Check the operating system, memory, and other
requirements listed for these items before purchasing them for your computer.
Follow the software manufacturer’s directions to install the new software.
NOTE: Use only licensed original software. Installing copied software could be
illegal and might result in an unstable installation or infect the computer
with a virus. NOTE: A security solution is designed as a deterrent, but it
might not be able to prevent theft, mishandling, or software attacks.
Identifying USB ports
Your computer might have one or more of the listed types of USB ports.
Table 2-1 USB ports and descriptions
Component
Description
USB port
Connects a USB device, provides data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.
USB port with HP Sleep and Charge
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
USB SuperSpeed port
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.
6 Chapter 2 Getting to know your computer
Table 2-1 USB ports and descriptions (continued) Component
USB SuperSpeed Plus port
or
Description Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.
USB Type-C port
USB Type-C SuperSpeed port
or
USB Type-C SuperSpeed Plus port
Connects a USB device, provides data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device. Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device. Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.
USB Type-C Thunderbolt port with HP Sleep and Connects a USB device, provides high-speed data transfer, and
Charge
charges small devices (such as a smartphone), even when the
computer is off.
and
Connects a display device that has a USB Type-C connector, providing DisplayPortTM output.
NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.
USB Type-C SuperSpeed port and DisplayPort connector
Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.
and
Connects a DisplayPort device that has a USB Type-C connector, providing display output.
Identifying USB ports 7
Shutting down (turning off) the computer
Although you can turn off the computer with the power button, HP recommends
that you use the Windows Shut down command. IMPORTANT: Unsaved information is
lost when the computer shuts down. Be sure to save your work before shutting
down the computer. The Shut down command closes all open programs, including
the operating system, and then turns off the display and computer. Shut down
the computer under any of the following conditions: When you need to access
components inside the computer When you are connecting an external hardware
device that does not connect to a USB or video port or to a
headphone or microphone jack When the computer will be unused and disconnected
from external power for an extended period NOTE: If the computer is in the
Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
pressing the power button. 1. Save your work and close all open programs. 2.
Select the Start button, select the Power icon, and then select Shut down. If
the computer is unresponsive and you cannot use the preceding shutdown
procedures, try the following emergency procedures in the sequence provided:
Press ctrl+alt+delete, select the Power icon, and then select Shut down. Press
and hold the power button for at least 10 seconds. Disconnect the computer
from external power.
8 Chapter 2 Getting to know your computer
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can
explore the globe and access information from millions of websites by using
your computer and a wired or wireless network connection. This chapter helps
you get connected to that world.
Connecting to a wireless network
Your computer might be equipped with one or more wireless devices. WLAN
device–Connects the computer to wireless local area networks (commonly
referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate offices, your home, and public
places such as airports, restaurants, coffee shops, hotels, and universities.
The WLAN device in your computer communicates with a wireless router or a
wireless access point. HP Mobile Broadband Module–Gives you wireless
connectivity over a wireless wide area network (WWAN), a much larger area.
Mobile network operators install base stations (similar to cell phone towers)
throughout large geographic areas, effectively providing coverage across
entire states, regions, or even countries. Bluetooth® device–Creates a
personal area network (PAN) to connect to other Bluetooth-enabled devices such
as computers, phones, printers, headsets, speakers, and cameras. In a PAN,
each device communicates directly with other devices, and devices must be
relatively close together–typically within 10 m (approximately 33 ft) of each
other.
Using the wireless controls
You can control the wireless devices in your computer using one or more
features. Airplane mode key (also called wireless button or wireless key)
Operating system controls
Airplane mode key
The computer might have an airplane mode key, one or more wireless devices,
and one or two wireless lights. All the wireless devices on your computer are
enabled at the factory. The wireless light indicates the overall power state
of your wireless devices, not the status of individual devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network,
connect to a network, and diagnose and repair network problems. To use
operating system controls: On the taskbar, right-click the network status
icon, and then select Open Network & Internet settings. or On the taskbar,
select the network status icon, and then select Network & Internet settings.
Connecting to a network 9
Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must first set up
internet access. NOTE: When you are setting up internet access in your home,
you must establish an account with an internet service provider (ISP). To
purchase internet service and a modem, contact a local ISP. The ISP will help
set up the modem, install a network cable to connect your wireless router to
the modem, and test the internet service. 1. Be sure that the WLAN device is
on. 2. On the taskbar, select the network status icon, and then connect to one
of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security
code. Enter the code, and then select Next to complete the connection. NOTE:
If no WLANs are listed, you might be out of range of a wireless router or
access point. NOTE: If you do not see the WLAN that you want to connect to: 1.
On the taskbar, right-click the network status icon, and then select Open
Network & Internet
settings. or On the taskbar, select the network status icon, and then select
Network & Internet settings. 2. Under the Advanced network settings section,
select Network and Sharing Center. 3. Select Set up a new connection or
network. A list of options is displayed, which allows you to manually search
for and connect to a network or to create a new network connection. 3. Follow
the on-screen instructions to complete the connection. After the connection is
made, right-click the network status icon at the far right of the taskbar to
verify the name and status of the connection. NOTE: The functional range (how
far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband
service. Your new computer, when used with a mobile operator’s network, gives
you the freedom to connect to the internet, send email, or connect to your
corporate network without the need for Wi-Fi hotspots. You might need the HP
Mobile Broadband Module IMEI number, MEID number, or both to activate mobile
broadband service. The number might be printed on a label located on the
bottom of your computer, inside the battery bay, under the service door, or on
the back of the display. 1. On the taskbar, select the network status icon. 2.
Select Network & Internet settings. 3. Under the Network & Internet section,
select Cellular, and then select from the available options.
10 Chapter 3 Connecting to a network
Some mobile network operators require the use of a subscriber identity module
(SIM) card. A SIM card contains basic information about you, such as a
personal identification number (PIN), as well as network information. Some
computers include a SIM card that is preinstalled. If the SIM card is not
preinstalled, it might be included with the HP Mobile Broadband documents
provided with your computer, or the mobile network operator might provide it
separately from the computer. For information about HP Mobile Broadband and
how to activate service with a preferred mobile network operator, see the HP
Mobile Broadband information included with your computer.
Using GPS (select products only)
Your computer might be equipped with a Global Positioning System (GPS) device.
GPS satellites deliver location, speed, and direction information to GPS-
equipped systems. To enable GPS, be sure location is enabled under the
Location setting. Select the Search icon in the taskbar, type location in the
search box, select Location privacy settings,
and then select a setting.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace
the physical cable connections that traditionally link electronic devices.
Computers (desktop, notebook) Phones (cellular, cordless, smartphone) Imaging
devices (printer, camera) Audio devices (headset, speakers) Mouse External
keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth
connection. 1. Select the Search icon in the taskbar, type bluetooth in the
search box, and then select Bluetooth and
other devices settings. 2. Enable Bluetooth, if it is not already enabled. 3.
Select Add Bluetooth or other device, and then in the Add a device dialog box,
select Bluetooth. 4. Select your device from the list, and then follow the on-
screen instructions. NOTE: If the device requires verification, a pairing code
is displayed. On the device that you are adding, follow the on-screen
instructions to verify that the code on your device matches the pairing code.
For more information, see the documentation provided with the device. NOTE: If
your device does not appear in the list, be sure that Bluetooth on that device
is turned on. Some devices might have additional requirements; see the
documentation provided with the device.
Using GPS (select products only) 11
Connecting to a wired network–LAN (select products only)
Use a LAN connection if you want to connect the computer directly to a router
in your home (instead of working wirelessly) or if you want to connect to an
existing network at your office. If there is no RJ-45 (network) port on the
computer, connecting to a LAN requires a network cable and a network jack or
an optional docking device or expansion product. To connect the network cable,
follow these steps: 1. Plug the network cable into the network jack (1) on the
computer. 2. Plug the other end of the network cable into a network wall jack
(2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which
prevents interference from TV and radio reception, orient the circuitry end of
the cable toward the computer.
12 Chapter 3 Connecting to a network
4 Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the camera,
enjoy and manage your music, and download and watch movies. Or, to make your
computer an even more powerful entertainment center, connect external devices
like a monitor, projector, TV, speakers, or headphones.
Using the camera
Your computer has one or more cameras that enable you to connect with others
for work or play. Cameras might be front facing, rear facing, or pop up. To
determine which camera(s) are on your product, see Getting to know your
computer on page 5. Most cameras allow you to video chat, record video, and
record still images. Some also provide HD (highdefinition) capability, apps
for gaming, or facial recognition software like Windows Hello. See Computer
security features on page 29 for details about using Windows Hello. To use
your camera, select the Search icon in the taskbar, type camera in the search
box, and then select Camera from the list of applications. NOTE: The first
time you select the Camera app, you must select whether Camera can access your
precise location.
Using audio
You can download and listen to music, stream audio content (including radio)
from the web, record audio, or mix audio and video to create multimedia. You
can also play music CDs on the computer (on select products) or attach an
external optical drive to play CDs. To enhance your listening enjoyment,
attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB
port or to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer or on a docking station. To connect wireless speakers to your
computer, follow the device manufacturer’s instructions. To connect high-
definition speakers to the computer, see Setting up HDMI audio on page 18.
Before connecting speakers, lower the volume setting.
Connecting headphones
You can connect wired headphones to the headphone jack or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer. WARNING! To
reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access this document:
Enjoying entertainment features 13
Select the Search icon in the taskbar, type HP Documentation in the search
box, and then select HP Documentation.
To connect wireless headphones to your computer, follow the device
manufacturer’s instructions.
Connecting a microphone
To record audio, connect a microphone to the microphone jack on the computer.
For best results when recording, speak directly into the microphone, and
record sound in a setting free of background noise.
Connecting headsets
Headphones combined with a microphone are called headsets. You can connect
wired headsets to the audio-out (headphone)/audio-in (microphone) combo jack
on your computer. WARNING! To reduce the risk of personal injury, lower the
volume setting before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and Environmental
Notices. To access this document: Select the Search icon in the taskbar, type
HP Documentation in the search box, and then select HP
Documentation. To connect wireless headsets to your computer, follow the
device manufacturer’s instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage
audio devices.
Sound settings
To view or change sound settings, follow these steps. Select the Search icon
in the taskbar, type control panel in the search box, select Control Panel,
select Hardware and Sound, and then select Sound.
Audio settings
Your computer might include an enhanced sound system by Bang & Olufsen, B&O
Play, or another provider. As a result, your computer might include advanced
audio features that can be controlled through an audio control panel specific
to your sound system. Use the audio control panel to view and control audio
settings. Select the Search icon in the taskbar, type audio control in the
search box, and then select the audio
control panel specific to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming
video from your favorite websites and download video and movies to watch on
your computer when you are not connected to a network.
14 Chapter 4 Enjoying entertainment features
To enhance your viewing enjoyment, use one of the video ports on the computer
to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the
external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer’s instructions. For information
about using your USB Type-C features, go to http://www.hp.com/support, and
follow the instructions to find your product.
Connecting a DisplayPort device using a USB Type-C cable (select products
only)
To see video or high-resolution display output on an external DisplayPort
device, connect the DisplayPort device according to the instructions. NOTE: To
connect a USB Type-C DisplayPort (DP) device to your computer, you need a USB
Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable
to the USB SuperSpeed port and DisplayPort connector on the
computer.
2. Connect the other end of the cable to the external DisplayPort device. 3.
Press the Windows key + p to cycle through one of four display states:
PC screen only: View the screen image on the computer only. Duplicate: View
the screen image simultaneously on both the computer and the external device.
Extend: View the screen image extended across both the computer and the
external device. Second screen only: View the screen image on the external
device only. Each time you press the Windows key + p, the display state
changes. NOTE: For best results, especially if you choose the Extend option,
increase the screen resolution of the external device, as follows. Select the
Start button, select Settings, and then select System. Under Display, select
the appropriate resolution, and then select Keep changes.
Connecting a DisplayPort device using a USB Type-C cable (select products
only) 15
Connecting a Thunderbolt device using a USB Type-C cable (select products
only)
To see video or high-resolution display output on an external ThunderboltTM
device, connect the Thunderbolt device according to the instructions. NOTE: To
connect a USB Type-C Thunderbolt device to your computer, you need a USB
Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable
to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device. 3.
Press the Windows key + p to cycle through one of four display states:
PC screen only: View the screen image on the computer only. Duplicate: View
the screen image simultaneously on both the computer and external device.
Extend: View the screen image extended across both the computer and external
device. Second screen only: View the screen image on the external device only.
Each time you press the Windows key + p, the display state changes. NOTE: For
best results, especially if you choose the Extend option, increase the screen
resolution of the external device, as follows. Select the Start button, select
Settings, and then select System. Under Display, select the appropriate
resolution, and then select Keep changes.
Connecting video devices by using a VGA cable (select products only)
To see the computer screen image on an external VGA monitor or projected for a
presentation, connect a monitor or projector to the computer’s VGA port. NOTE:
To connect a VGA video device to your computer, you need an VGA cable,
purchased separately.
16 Chapter 4 Enjoying entertainment features
1. Connect the VGA cable from the monitor or projector to the VGA port on the
computer as shown.
2. Press the Windows key + p to cycle through one of four display states: PC
screen only: View the screen image on the computer only. Duplicate: View the
screen image simultaneously on both the computer and the external device.
Extend: View the screen image extended across both the computer and the
external device. Second screen only: View the screen image on the external
device only. Each time you press the Windows key + p, the display state
changes. NOTE: For best results, especially if you choose the Extend option,
increase the screen resolution of the external device, as follows. Select the
Start button, select Settings, and then select System. Under Display, select
the appropriate resolution, and then select Keep changes.
Connecting video devices using an HDMI cable (select products only)
To connect an HDMI device to your computer, you need an HDMI cable, purchased
separately.
Connecting a high-definition TV or monitor using HDMI
To see the computer screen image on a high-definition TV or monitor, connect
the high-definition device according to the instructions. NOTE: To connect an
HDMI device to your computer, you need an HDMI cable, purchased separately. 1.
Connect one end of the HDMI cable to the HDMI port on the computer.
NOTE: HDMI port shape can vary by product.
Connecting video devices using an HDMI cable (select products only) 17
2. Connect the other end of the cable to the high-definition TV or monitor.
3. Press the Windows key + p to cycle through one of four display states:
PC screen only: View the screen image on the computer only. Duplicate: View
the screen image simultaneously on both the computer and the external device.
Extend: View the screen image extended across both the computer and the
external device. Second screen only: View the screen image on the external
device only. Each time you press the Windows key + p, the display state
changes. NOTE: For best results, especially if you choose the Extend option,
increase the screen resolution of the external device, as follows. Select the
Start button, select Settings, and then select System. Under Display, select
the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-definition video and
audio. Turn on HDMI audio
After you connect an HDMI TV to the computer, you can then turn on HDMI audio
by following this procedure. 1. Right-click the Speakers icon in the
notification area, at the far right of the taskbar, and then select
Sounds. 2. On the Playback tab, select the name of the digital output device.
3. Select Set Default, and then select OK. Return audio to computer speakers
Follow these steps to return the audio stream to the computer speakers. 1.
Right-click the Speakers icon in the notification area, at the far right of
the taskbar, and then select
Sounds.
18 Chapter 4 Enjoying entertainment features
2. On the Playback tab, select Speakers. 3. Select Set Default, and then
select OK.
Connecting digital display devices using a Dual-Mode DisplayPort cable (select
products only)
The Dual-Mode DisplayPort connector connects a digital display device such as
a high-performance monitor or projector. Dual-Mode DisplayPort delivers higher
performance than VGA and improves digital connectivity. NOTE: To connect a
digital display device to your computer, you need a Dual-Mode DisplayPort (DP-
to-DP) cable, purchased separately. 1. Connect one end of the Dual-Mode
DisplayPort cable to the Dual-Mode DisplayPort connector on the
computer. NOTE: Your connector might look slightly different from the
illustration in this section.
2. Connect the other end of the cable to the digital display device. 3. Press
the Windows key + p to cycle through one of four display states:
PC screen only: View the screen image on the computer only. Duplicate: View
the same screen image simultaneously on both the computer and the external
device. Extend: View the screen image extended across both the computer and
the external device. Second screen only: View the screen image on the external
device only. Each time you press the Windows key + p , the display state
changes. NOTE: For best results, especially if you choose the Extend option,
increase the screen resolution of the external device, as follows. Select the
Start button, select Settings, and then select System. Under Display, select
the appropriate resolution, and then select Keep changes.
Connecting digital display devices using a Dual-Mode DisplayPort cable (select
products only) 19
Discovering and connecting to Miracast-compatible wireless displays (select
products only)
Follow these steps to discover and connect to Miracast-compatible wireless
displays without leaving your current apps. 1. Select the Search icon in the
taskbar, type connect in the search box, and then select Connect to a
wireless display. 2. Under Display, select Connect to a wireless display. 3.
Select a setting, and then follow the on-screen instructions.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer
photos, videos, and movies from your USB devices to view on your computer. To
enhance your viewing enjoyment, use one of the USB Type-C ports on the
computer to connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and transfer the files to your computer. IMPORTANT: Be
sure that the external device is connected to the correct port on the
computer, using the correct cable. Follow the device manufacturer’s
instructions. For information about using your USB Type-C features, go to
http://www.hp.com/support, and follow the instructions to find your product.
Connecting devices to a USB Type-C port (select products only)
To connect a USB Type-C device to your computer, you need a USB Type-C cable,
purchased separately. 1. Connect one end of the USB Type-C cable to the USB
Type-C port on the computer.
2. Connect the other end of the cable to the external device.
20 Chapter 4 Enjoying entertainment features
5 Navigating the screen
You can navigate the computer screen by using touch gestures (select products
only) and by using the keyboard and mouse. Select computer models have special
action keys or hot key functions on the keyboard to perform routine tasks.
Using touch gestures (select products only)
You can customize the touch gestures by changing settings, button
configurations, click speed, and pointer options. Select the Search icon in
the taskbar, type control panel in the search box, and then select Control
Panel. Select Hardware and Sound. Under Devices and Printers, select Mouse.
NOTE: Touch gestures are not supported in all apps.
Using the keyboard and mouse
The keyboard and mouse allow you to type, select items, scroll, and perform
the same functions as you do using touch gestures. The keyboard also allows
you to use action keys and hot keys to perform specific functions. TIP: The
Windows key on the keyboard allows you to quickly return to the Start screen
from an open app or the Windows desktop. Press the key again to return to the
previous screen. NOTE: Depending on the country or region, the keys and
keyboard functions of your keyboard might be different from those discussed in
this section.
Using the action keys or hot keys
You can quickly access information or perform functions by using certain keys
and key combinations. Action keys perform an assigned function. The icons on
the function keys at the top of the keyboard
illustrate the assigned function for each key. To use an action key, press and
hold the key. Hot keys are a combination of the fn key and another key. To use
a hot key, briefly press the fn key, and then briefly press the second key of
the combination.
Action keys
Depending on the keyboard model, your keyboard might support the keys that are
described in the next table.
Navigating the screen 21
Table 5-1 Action keys
Icon
Description
Opens the “How to get help in Windows” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you first start up the computer), to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to your previous setting each time you turn on the computer. The keyboard backlight will turn off after 30 seconds of inactivity. To turn the keyboard backlight back on, press any key. To conserve battery power, turn off this feature. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Mutes or restores speaker sound.
Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible.
22 Chapter 5 Navigating the screen
6 Maintaining your computer
Performing regular maintenance keeps your computer in optimal condition. This
chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It
also provides instructions for updating programs and drivers, steps to clean
the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular
maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least
once a month. NOTE: It is not necessary to run Disk Defragmenter on solid-
state drives. To run Disk Defragmenter: 1. Connect the computer to AC power.
2. Select the Search icon in the taskbar, type defragment in the search box,
and then select Defragment
and Optimize Drives. 3. Follow the on-screen instructions. For additional
information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary files that you can
safely delete to free up disk space and help the computer run more
efficiently. To run Disk Cleanup: 1. Select the Search icon in the taskbar,
type disk in the search box, and then select Disk Cleanup. 2. Follow the on-
screen instructions.
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data
requests under some conditions. You drop the computer. You move the computer
with the display closed while the computer is running on battery power. A
short time after one of these events, HP 3D DriveGuard returns the hard drive
to normal operation. NOTE: Only internal hard drives are protected by HP 3D
DriveGuard. A hard drive installed in an optional docking device or connected
to a USB port is not protected by HP 3D DriveGuard.
Maintaining your computer 23
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is
unnecessary for these drives.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a
primary hard drive bay, the secondary hard drive bay (select products only),
or both are parked.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis.
Updates can resolve issues and bring new features and options to your
computer. For example, older graphics components might not work well with the
most recent gaming software. Without the latest driver, you do not get the
most out of your equipment. Depending on your operating system, you can use
the following methods to update programs and drivers: Updating both programs
and drivers on page 24 Updating programs only on page 24 Updating drivers only
on page 24
Updating both programs and drivers
Use this procedure to update both programs and drivers. 1. Select the Search
icon in the taskbar, type support in the search box, and then select the HP
Support
Assistant app. or Select the question mark icon in the taskbar. 2. Under My
notebook, select Updates. The Software and Drivers window opens, and Windows
checks for updates. 3. Follow the on-screen instructions.
Updating programs only
Use this procedure to update programs only. 1. Select Start, and then select
Microsoft Store. 2. Select the dots next to your profile picture in the top-
right corner, and then select Downloads and
updates. 3. On the Downloads and updates page, select Get updates, and then
follow the on-screen instructions.
Updating drivers only
Use this procedure to update drivers only. 1. Select the Search icon in the
taskbar, type windows update settings in the search box, and then
select Windows Update settings.
24 Chapter 6 Maintaining your computer
2. Select Check for updates, and then follow the on-screen instructions.
NOTE: If Windows does not find a new driver, go to the device manufacturer’s
website, and follow the instructions.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device
continues to operate at its best. Use the following information to safely
clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer
surfaces. This software disables devices such as the keyboard, touch screen,
and touchpad for a preset amount of time so that you can clean all computer
surfaces. 1. Start HP Easy Clean in one of the following ways:
Select the Start menu, and then select HP Easy Clean. or
Select the HP Easy Clean icon in the taskbar. or
Select Start, and then select the HP Easy Clean tile. 2. Now that your device
is disabled for a short period, see Removing dirt and debris from your
computer on
page 25 for the recommended steps to clean the high-touch, external surfaces
on your computer. After you remove the dirt and debris, you can also clean the
surfaces with a disinfectant. See Cleaning your computer with a disinfectant
on page 26 for guidelines to help prevent the spread of harmful bacteria and
viruses.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see .Caring for wood veneer (select products
only) on page 27. 1. Wear disposable gloves made of latex (or nitrile gloves,
if you are latex-sensitive) when cleaning the
surfaces. 2. Turn off your device and unplug the power cord and other
connected external devices. Remove any
installed batteries from items such as wireless keyboards. CAUTION: To prevent
electric shock or damage to components, never clean a product while it is
turned on or plugged in. 3. Moisten a microfiber cloth with water. The cloth
should be moist, but not dripping wet. IMPORTANT: To avoid damaging the
surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior
of the product gently with the moistened cloth. IMPORTANT: Keep liquids away
from the product. Avoid getting moisture in any openings. If liquid makes its
way inside your HP product, it can cause damage to the product. Do not spray
liquids directly
Cleaning your computer 25
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners
containing hydrogen peroxide or bleach that might damage the finish. 5. Start
with the display (if applicable). Wipe carefully in one direction, and move
from the top of the display to the bottom. Finish with any flexible cables,
like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have
completely air-dried before turning the device on after cleaning. 7. Discard
the gloves after each cleaning. Clean your hands immediately after you remove
the gloves. See Cleaning your computer with a disinfectant on page 26 for
recommended steps to clean the high-touch, external surfaces on your computer
to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by
disinfection, as a best practice for preventing the spread of viral
respiratory illnesses and harmful bacteria. After cleaning the external
surfaces of your computer using the steps in Removing dirt and debris from
your computer on page 25, Caring for wood veneer (select products only) on
page 27, or both, you might also choose to clean the surfaces with a
disinfectant. A disinfectant that is within HP’s cleaning guidelines is an
alcohol solution consisting of 70% isopropyl alcohol and 30% water. This
solution is also known as rubbing alcohol and is sold in most stores. Follow
these steps when disinfecting high-touch, external surfaces on your computer:
- Wear disposable gloves made of latex (or nitrile gloves, if you are latex-
sensitive) when cleaning the
surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in. 3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet. CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. 5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
26 Chapter 6 Maintaining your computer
7. Discard the gloves after each cleaning. Clean your hands immediately after
you remove the gloves.
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood
products, proper care is important for best results over the life of the
product. Because of the nature of natural wood, you might see unique
variations in the grain pattern or subtle variations in color, which are
normal. Clean the wood with a dry, static-free microfiber cloth or chamois.
Avoid cleaning products containing substances such as ammonia, methylene
chloride, acetone,
turpentine, or other petroleum-based solvents. Do not expose the wood to sun
or moisture for long periods of time. If the wood becomes wet, dry it by
dabbing with an absorbent, lint-free cloth. Avoid contact with any substance
that might dye or discolor the wood. Avoid contact with sharp objects or rough
surfaces that might scratch the wood. See Removing dirt and debris from your
computer on page 25 for the recommended steps to clean the high-touch,
external surfaces on your computer. After you remove the dirt and debris, you
can also clean the surfaces with a disinfectant. See Cleaning your computer
with a disinfectant on page 26 for sanitizing guidelines to help prevent the
spread of harmful bacteria and viruses.
Traveling with or shipping your computer
If you must travel with or ship your computer, follow these tips to keep your
equipment safe. Prepare the computer for traveling or shipping:
Back up your information to an external drive. Remove all discs and all
external media cards, such as memory cards. Turn off and then disconnect all
external devices. Shut down the computer. Take a backup of your information.
Keep the backup separate from the computer. When traveling by air, carry the
computer as hand luggage; do not check it with the rest of your luggage.
IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with
magnetic fields include airport walk-through devices and security wands.
Airport conveyer belts and similar security devices that check carry-on
baggage use X-rays instead of magnetism and do not damage drives. If you plan
to use the computer during a flight, listen for the in-flight announcement
that tells you when you can use your computer. In-flight computer use is at
the discretion of the airline. If you are shipping the computer or a drive,
use suitable protective packaging and label the package “FRAGILE.” The use of
wireless devices might be restricted in some environments. Such restrictions
might apply aboard aircraft, in hospitals, near explosives, and in hazardous
locations. If you are uncertain of the policy that applies to the use of a
wireless device in your computer, ask for authorization to use your computer
before you turn it on.
Caring for wood veneer (select products only) 27
If you are traveling internationally, follow these suggestions: Check the
computer-related customs regulations for each country or region on your
itinerary. Check the power cord and adapter requirements for each location
in which you plan to use the computer. Voltage, frequency, and plug
configurations vary. WARNING! To reduce the risk of electric shock, fire, or
damage to the equipment, do not attempt to run the computer from a voltage
converter kit that is sold for appliances.
28 Chapter 6 Maintaining your computer
7 Securing your computer and information
Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
Computer security features
Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use.
Table 7-1 Computer risks and security features
Computer risk
Computer feature
Unauthorized use of the computer or user account
User password A password is a group of characters that you choose to authorize access to your computer information.
or
Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to enroll your fingerprint, your facial ID, and set up a PIN. After enrollment, you can use your fingerprint reader, facial ID, or PIN to sign in to Windows.
Unauthorized access to Setup Utility, BIOS settings, and other system identification information Computer viruses
To set up Windows Hello: 1. Select the Start button, select Settings, select
Accounts, and then select Sign-in options. 2. If you do not have a password
set up, you must add one before you can use other sign-in options.
Select Password, and then select Add. 3. Select Windows Hello Fingerprint or
Windows Hello Face, and then select Set up. 4. Select Get started, and then
follow the on-screen instructions to enroll your fingerprint or facial ID
and set up a PIN. IMPORTANT: To prevent fingerprint logon issues, make sure
when you register your fingerprint that all sides of your finger are
registered by the fingerprint reader. NOTE: The PIN is not limited in length.
The default setting is for numbers only. To include alphabetic or special
characters, select the include letters and symbols check box. Administrator
password
Antivirus software The free trial antivirus software that is preinstalled on
your computer can detect most viruses, remove them, and, in most cases, repair
damage caused by viruses. For protection against new viruses beyond the trial
period, purchase an extended service.
Securing your computer and information 29
Table 7-1 Computer risks and security features (continued)
Computer risk
Computer feature
Unauthorized access to data and ongoing threats to the computer
Firewall software Windows includes firewall software preinstalled on the computer.
The antivirus software, which is preinstalled on the computer, includes firewall software.
Windows critical security updates
Updates to the Windows operating system
30 Chapter 7 Securing your computer and information
8 Troubleshooting
The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions. For more information or for additional troubleshooting options, go to http://www.hp.com/support, and follow the instructions to find your product. NOTE: If you have problems using any peripheral devices such as a monitor or a printer with your computer, see the documentation provided by the product manufacturer for more extensive troubleshooting.
Computer does not start
If your computer does not start, refer to the following table for possible solutions.
Table 8-1 Computer symptoms and solutions
Symptom
Possible solution
Error message: hard drive error
1. Restart the computer. a. Press ctrl+alt+delete.
b. Select the Power icon, and then select Restart.
or
Press and hold the power button on the computer for 10 or more seconds to turn off the computer, and then press the button to turn on the computer.
2. If Windows opens, immediately back up all important data to a backup hard drive.
3. Contact support (regardless of whether Windows started or not).
Computer will not turn Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply light on
on or start
the computer should be on. If it is not, try a different AC outlet. If you are still having trouble, contact support.
Be sure that the operating voltage of the AC outlet is appropriate for the electrical voltage of the computer.
Test the AC outlet by plugging a different electrical device into it.
If possible, remove any outlet filters and stabilizers, and then insert the power plug directly into the AC outlet. Disconnect all peripheral devices. Press and hold the power button down for at least 15 seconds until the computer turns off. Then press the power button again to turn on the computer.
If the monitor screen is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug the power cord into an AC outlet, and then turn the monitor on. See Monitor (select products only) on page 32.
Troubleshooting 31
Table 8-1 Computer symptoms and solutions (continued)
Symptom
Possible solution
Computer is not responding
1. Press ctrl+alt+delete. 2. Select Task Manager.
3. Select any programs that are not responding, and then select End task. If closing programs does not resolve the problem, restart the computer.
1. Press ctrl+alt+delete.
2. Select the Power icon, and then select Restart.
or
Press and hold the power button on the computer for 10 or more seconds to turn off the computer. Then press the power button again to turn on the computer.
Error message: Invalid system disk or NonSystem disk or Disk error
When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.
Power
If your computer has power problems, refer to the following table for possible solutions.
Table 8-2 Power symptoms and solutions
Symptom
Possible solution
Computer does not turn off when the power button is pressed
Press and hold the power button until the computer turns off. Then turn the computer on again.
Computer shuts down automatically
The computer might be in an exceedingly hot environment. Let it cool down. Be sure that computer air vents are not blocked.
NOTE: If your computer has an internal fan, be sure that the internal fan is running.
Monitor (select products only)
If you have monitor problems, refer to the following table for possible solutions.
Table 8-3 Monitor symptoms and solutions
Symptom
Possible solution
Screen is blank, and monitor power light is off
Reconnect the power cable to the back of the monitor and to the AC outlet. Press the power button on the monitor.
32 Chapter 8 Troubleshooting
Table 8-3 Monitor symptoms and solutions (continued)
Symptom
Possible solution
Screen is blank
Press the space bar on the keyboard or move the mouse to redisplay the screen image.
Press the Sleep button (select products only) or esc to resume from Sleep mode.
Press the power button to turn on the computer.
Inspect the monitor cable for bent pins.
Images on the screen are too large or too small, or the images are fuzzy
If any of the pins are bent, replace the monitor cable. If no pins are bent,
reconnect the monitor cable to the computer. Adjust the monitor resolution
setting in Windows. Select the Start button, select Settings, and then select
System. Under Display, select the appropriate resolution,
and then select Keep changes.
NOTE: In addition to the information listed here, see the documentation that came with your monitor.
Keyboard and mouse (with cable)
If you have wired keyboard and mouse problems, refer to the following table for possible solutions.
Table 8-4 Keyboard and mouse (with cable) symptoms and solutions
Symptom
Possible solution
Keyboard commands and typing are not recognized by the computer
Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer.
Mouse (with cable) does not work or is not detected
Disconnect and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer.
Cursor does not respond to the arrow keys on the number keypad
Press num lock on the keyboard to turn off num lock, so that the arrow keys on the number keypad can be used.
Cursor does not respond to 1. Press alt+tab to navigate to an open program.
mouse movement
2. Press ctrl+s to save your changes in the selected program (ctrl+s is the
keyboard shortcut for the Save command on most–not all–programs).
3. Repeat step 1 and step 2 to save changes in all open programs.
4. Press the power button to turn off the computer.
5. After the shutdown is complete, disconnect and reconnect the mouse cable to the back of your computer, and then restart your computer.
Keyboard and mouse (wireless)
If you have wireless keyboard and mouse problems, refer to the following table
for possible solutions.
Keyboard and mouse (with cable) 33
Table 8-5 Keyboard and mouse (wireless) symptoms and solutions
Symptom
Possible solution
Wireless keyboard or
Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver,
mouse does not work or is
approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for
not detected
re-synchronization.
Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate the mouse.
Replace the batteries in the keyboard, mouse, or both.
Speakers and sound
If you have speaker and sound problems, refer to the following table for possible solutions.
Table 8-6 Speaker symptoms and solutions
Symptom
Possible solution
Volume is very low or unsatisfactory
Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio jacks are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the nonpowered speakers with powered speakers.
No sound is produced
1. Select the Search icon in the taskbar, type control panel in the search box, select Control Panel, and then select System and Security.
2. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Additional troubleshooters.
3. Under Additional troubleshooters, select Playing audio.
Be sure that you connected powered speakers and that they are turned on. Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to an audio jack, not a microphone or headphone jack. To resume from Sleep mode, press the Sleep button (select products only), or press esc.
Unplug headphones if they are connected to your computer (or speaker system).
Internet access
If you have internet access problems, refer to the following table for
possible solutions.
34 Chapter 8 Troubleshooting
Table 8-7 Internet access symptoms and solutions
Symptom
Possible solution
Cannot connect to the internet
1. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Select Troubleshoot problems.
Verify that you are using the proper cables for your internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not connect a network cable to a telephone line; doing so might damage the network adapter.
Run the wireless setup wizard.
1. Select the Search icon in the taskbar, type control panel in the search box, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center.
2. In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and then follow the on-screen instructions.
If your system has an external antenna, try moving the antenna to a better position. If the antenna is internal, try moving the computer.
Try to connect again later, or contact your ISP for assistance.
Cannot connect to the internet but there is no error message
1. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Select Troubleshoot problems.
No network connection
1. Select the Search icon in the taskbar, type repair in the search box, and then select Fix problems with your
icon in the notification area
computer.
2. Follow the on-screen instructions.
Software troubleshooting
If you have software problems, refer to the following table for possible solutions.
Table 8-8 Software symptoms and solutions
Symptom
Possible solution
To resolve general software problems, try these methods:
Turn the computer off completely, and then turn it on again. Update the drivers. See “Updating device drivers” in this table.
Restore your computer to a configuration that was in use before the software was installed. See “Microsoft System Restore” in this table.
Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation” in this table.
Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases all the data files that you have created. See Backing up, restoring, and recovering on page 44.
Software troubleshooting 35
Table 8-8 Software symptoms and solutions (continued)
Symptom
Possible solution
Software programs are slow to respond
Close unnecessary software programs. Run virus scans and other system tools when the computer is not in use. Stop startup applications (such as messaging software and multimedia applications) from loading.
1. Select the Search icon in the taskbar, type msconfig in the search box, and then select System Configuration.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. From the General tab, select Selective startup.
3. Select the Startup tab, and then select Open Task Manager.
4. Select the startup items that you want to prevent from loading, and then select Apply.
NOTE: If you are unsure about an item, do not disable it.
5. If prompted, select Restart to restart the computer.
NOTE: To enable a program to load at startup, restart the computer and reverse these steps.
Disable nonessential graphics capabilities.
1. Select the Search icon in the taskbar, type file explorer in the search box, and then select File Explorer.
2. Right-click This PC, and then select Properties.
3. Select Advanced system settings.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4. From the Advanced tab under Performance, select Settings.
5. From the Visual Effects tab, select Adjust for best performance, and then select OK.
Updating device drivers
Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not solve your problem.
1. Select the Search icon in the taskbar, type device manager in the search box, and then select Device Manager.
2. Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM drives).
3. Double-click the specific item (for example, HP DVD Writer 640b).
4. Select the Driver tab.
5. To update a driver, select Update Driver, and then follow the on-screen instructions.
or
To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions.
Microsoft System Restore
If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually.
IMPORTANT: Always use this System Restore procedure before you use the System Recovery procedure.
For more information and steps, see the Get Help app.
Select the Start button, select All apps and then select the Get Help app.
36 Chapter 8 Troubleshooting
Table 8-8 Software symptoms and solutions (continued)
Symptom
Possible solution
Software program and hardware driver reinstallation
Before you uninstall a program, be sure that you have a way to reinstall it. Confirm that it is still available from the original source (for example, discs or the internet). NOTE: Some features might not be available on systems that are shipped without a version of Windows.
For information and steps to uninstall a program, see the Get Help app.
Select the Start button, select All apps and then select the Get Help app.
Software troubleshooting 37
9 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your
computer hardware is running properly. The three versions are HP PC Hardware
Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible
Firmware Interface), and (for select products only) Remote HP PC Hardware
Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you
to run diagnostic tests to determine whether the computer hardware is
functioning properly. The tool runs within the Windows operating system to
diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not
installed on your computer, first you must download and install it. To
download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 39.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires
hardware replacement, a 24-digit failure ID code is generated for select
component tests. For interactive tests, such as keyboard, mouse, or audio and
video palette, you must perform troubleshooting steps before you can receive a
failure ID. You have several options after you receive a failure ID:
Select Next to open the Event Automation Service (EAS) page, where you can log
the case. or
Scan the QR code with your mobile device, which takes you to the EAS page,
where you can log the case. or
Select the box next to the 24-digit failure ID to copy your failure code and
send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from
HP Support Assistant or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to
access it from HP Support Assistant. 1. Select the Search icon in the taskbar,
type support in the search box, and then select the HP Support
Assistant app. or Select the question mark icon in the taskbar.
38 Chapter 9 Using HP PC Hardware Diagnostics
2. Select Fixes & Diagnostics. 3. Select Run hardware diagnostics, and then
select Launch. 4. When the tool opens, select the type of diagnostic test that
you want to run, and then follow the
on-screen instructions. NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to
access it from the Start menu.
1. Select the Start button. 2. Right-click HP PC Hardware Diagnostics for
Windows, and then select Run as administrator. 3. When the tool opens, select
the type of diagnostic test that you want to run, and then follow the
on-screen instructions. NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided
in English only. You must use a Windows computer to download this tool because
only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps. 1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page
is displayed. 2. Select Download HP Diagnostics Windows, and then select the
specific Windows diagnostics version to
download to your computer or a USB flash drive. The tool downloads to the
selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft
Store. 1. Select the Microsoft Store app on your desktop or select the Search
icon in the taskbar, and then type
Microsoft Store in the search box. 2. Enter HP PC Hardware Diagnostics Windows
in the Microsoft Store search box. 3. Follow the on-screen directions. The
tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select
products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB
flash drive by using the product name or number.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) 39
1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select
your type of product, and then enter the product name or number in
the search box that is displayed. 3. In the Diagnostics section, select
Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB
flash drive. The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your
computer or the USB flash drive where the .exe file downloaded, double-click
the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows
you to run diagnostic tests to determine whether the computer hardware is
functioning properly. The tool runs outside the operating system so that it
can isolate hardware failures from issues that are caused by the operating
system or other software components. NOTE: For some products, you must use a
Windows computer and a USB flash drive to download and create the HP UEFI
support environment because only .exe files are provided. For more
information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash
drive on page 41. If your PC does not start in Windows, you can use HP PC
Hardware Diagnostics UEFI to diagnose hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware
replacement, a 24-digit failure ID code is generated. For assistance in
solving the problem: Select Contact HP, accept the HP privacy disclaimer, and
then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support – Service Center
page appears with your failure ID and product number automatically filled in.
Follow the on-screen instructions. or Contact support, and provide the
failure ID code. NOTE: To start diagnostics on a convertible computer, your
computer must be in notebook mode, and you must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or
restart the computer, and quickly press esc.
40 Chapter 9 Using HP PC Hardware Diagnostics
2. Press f2. The BIOS searches three places for the diagnostic tools, in the
following order: a. Connected USB flash drive NOTE: To download the HP PC
Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the
latest HP PC Hardware Diagnostics UEFI version on page 41. b. Hard drive c.
BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that
you want to run, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful
in some situations. HP PC Hardware Diagnostics UEFI is not included in the
preinstallation image. HP PC Hardware Diagnostics UEFI is not included in the
HP Tool partition. The hard drive is damaged. NOTE: The HP PC Hardware
Diagnostics UEFI downloading instructions are provided in English only, and
you must use a Windows computer to download and create the HP UEFI support
environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash
drive, follow this procedure. 1. Go to
http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is
displayed. 2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number
(select products only) to a USB flash drive. NOTE: For some products, you
might have to download the software to a USB flash drive by using the product
name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name
or number, select your computer, and then select your operating system. 3. In
the Diagnostics section, follow the on-screen instructions to select and
download the specific UEFI
Diagnostics version for your computer.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 41
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that
downloads HP PC Hardware Diagnostics UEFI to your computer. It can then
execute the diagnostics on your computer, and it might upload results to a
preconfigured server. For more information about Remote HP PC Hardware
Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then
select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you
can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB
flash drive. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC
Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and
then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or
number. NOTE: For some products, you might have to download the software by
using the product name or number. 1. Go to http://www.hp.com/support. 2.
Select Software and Drivers, select your type of product, enter the product
name or number in the search
box that is displayed, select your computer, and then select your operating
system. 3. In the Diagnostics section, follow the on-screen instructions to
select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS),
you can perform several customizations. Set a schedule for running diagnostics
unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set
the location for downloading the diagnostic tools. This feature provides
access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer
does not require the traditional local storage (such as a hard drive or USB
flash drive) to run remote diagnostics. Set a location for storing the test
results. You can also set the user name and password that you use for uploads.
Display status information about the diagnostics run previously. To customize
Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn
on or restart the computer, and when the HP logo appears, press f10 to enter
Computer Setup.
42 Chapter 9 Using HP PC Hardware Diagnostics
2. Select Advanced, and then select Settings. 3. Make your customization
selections. 4. Select Exit, then select Save Changes and Exit to save your
settings. Your changes take effect when the computer restarts.
Customizing Remote HP PC Hardware Diagnostics UEFI settings 43
10 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a
restore point, reset your computer, create recovery media, or restore your
computer to its factory state. Performing these standard procedures can return
your computer to a working state faster. IMPORTANT: If you will be performing
recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process. IMPORTANT: For a tablet with a
detachable keyboard, connect the tablet to the keyboard base before beginning
any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select
products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial
setup. You can do this task either using Windows Backup locally with an
external USB drive or using online tools. IMPORTANT: Windows is the only
option that allows you to back up your personal information. Schedule regular
backups to avoid information loss. NOTE: If computer storage is 32 GB or less,
Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on
a bootable USB flash drive. For details: Go to http://www.hp.com/support,
search for HP Cloud Recovery, and then select the result that matches
the type of computer that you have. NOTE: If you cannot create recovery media
yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the
on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring
and recovery methods on page 45 to restore your computer before you obtain and
use the HP recovery discs. Using a recent backup can return your machine to a
working state sooner than using the HP recovery discs. After the system is
restored, reinstalling all the operating system software released since your
initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and
outside of Windows if the desktop cannot load.
44 Chapter 10 Backing up, restoring, and recovering
HP recommends that you attempt to restore your system using the Restoring and
recovery methods on page 45.
Creating a system restore
System Restore is available in Windows. The System Restore software can
automatically or manually create restore points, or snapshots, of the system
files and settings on the computer at a particular point. When you use System
Restore, it returns your computer to its state at the time you made the
restore point. Your personal files and documents should not be affected.
Restoring and recovery methods
After you run the first method, test to see whether the issue still exists
before you proceed to the next method, which might now be unnecessary. 1. Run
a Microsoft System Restore. 2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take
several hours to complete and leave no information on your computer. It is the
safest way to reset your computer before you recycle it. 3. Recover using HP
Recovery media. For more information, see Recovering using HP Recovery media
on page 45. For more information about the first two methods, see the Get Help
app: Select the Start button, select All apps, select the Get Help app, and
then enter the task you want to perform. NOTE: You must be connected to the
internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and
software programs that were installed at the factory. On select products, it
can be created on a bootable USB flash drive using the HP Cloud Recovery
Download Tool. For details, see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 44. NOTE: If you cannot
create recovery media yourself, contact support to obtain recovery discs. Go
to http://www.hp.com/support, select your country or region, and then follow
the on-screen instructions. To recover your system: Insert the HP Recovery
media, and then restart the computer. NOTE: HP recommends that you follow the
Restoring and recovery methods on page 45 to restore your computer before you
obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the
system is restored, reinstalling all the operating system software released
since your initial purchase can be a lengthy process.
Creating a system restore 45
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change
the computer boot order, the order of devices listed in BIOS for startup
information. You can select an optical drive or a USB flash drive, depending
on the location of your HP Recovery media. IMPORTANT: For a tablet with a
detachable keyboard, connect the tablet to the keyboard base before beginning
these steps. To change the boot order: 1. Insert the HP Recovery media. 2.
Access the system Startup menu.
For computers or tablets with keyboards attached, turn on or restart the
computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards, turn on or restart the tablet, quickly press
and hold the volume up button, and then select f9. or Turn on or restart the
tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot,
and then follow the on-screen instructions.
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC operating
system (OS) recovery solution built into the hardware and software. HP Sure
Recover can fully restore the HP OS image without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and
install: Latest version of the operating system Platform-specific device
drivers Software applications, in the case of a custom image To access the
latest documentation for HP Sure Recover, go to http://www.hp.com/support.
Follow the on-screen instructions to find your product and locate your
documentation.
46 Chapter 10 Backing up, restoring, and recovering
Operating specifications
To determine the exact electrical ratings of your computer, see the computer ratings label, located on the outside of the computer.
Table 11-1 Operating specifications
Factor
Metric
U.S.
Operating temperature
5°C to 35°C
41°F to 95°F
Storage temperature
-20°C to 60°C
-22°F to 149°F
Operating humidity
15% to 80% @ 26°C
15% to 80% @ 78°F
Operating altitude
0 m to 2000 m
0 ft to 6561 ft
Storage altitude
0 m to 4572 m
0 ft to 15000 ft
Gamma correction (select products only) 2.2
2.2
Operating specifications 47
12 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects
come into contact–for example, the shock you receive when you walk across the
carpet and touch a metal door knob. A discharge of static electricity from
fingers or other electrostatic conductors may damage electronic components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of
information, observe these precautions: If removal or installation
instructions direct you to unplug the computer, first be sure that it is
properly
grounded. Keep components in their electrostatic-safe containers until you are
ready to install them. Avoid touching pins, leads, and circuitry. Handle
electronic components as little as possible. Use nonmagnetic tools. Before
handling components, discharge static electricity by touching an unpainted
metal surface. If you remove a component, place it in an electrostatic-safe
container.
48 Chapter 12 Electrostatic discharge
13 Accessibility
HP’s goal is to design, produce, and market products, services, and
information that everyone everywhere can use, either on a stand-alone basis or
with appropriate third-party assistive technology (AT) devices or
applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric
of the company, it is reflected in everything HP does. HP strives to create an
inclusive environment focused on connecting people to the power of technology
throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes
barriers and helps you create independence at home, at work, and in the
community. Assistive technology helps increase, maintain, and improve the
functional capabilities of electronic and information technology. For more
information, see Finding the best assistive technology on page 50.
The HP commitment
HP is committed to providing products and services that are accessible for
people with disabilities. This commitment supports the company’s diversity
objectives and helps ensure that the benefits of technology are available to
all. The HP accessibility goal is to design, produce, and market products and
services that can be effectively used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive
devices. To achieve that goal, this Accessibility Policy establishes seven key
objectives to guide HP actions. All HP managers and employees are expected to
support these objectives and their implementation in accordance with their
roles and responsibilities: Raise the level of awareness of accessibility
issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and
services. Develop accessibility guidelines for products and services, and hold
product development groups
accountable for implementing these guidelines where competitively,
technically, and economically feasible. Involve people with disabilities in
the development of accessibility guidelines and in the design and testing of
products and services. Document accessibility features, and make information
about HP products and services publicly available in an accessible form.
Establish relationships with leading assistive technology and solution
providers. Support internal and external research and development that
improves assistive technology relevant to HP products and services. Support
and contribute to industry standards and guidelines for accessibility.
Accessibility 49
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility
profession through networking, education, and certification. The objective is
to help accessibility professionals develop and advance their careers and to
better enable organizations to integrate accessibility into their products and
infrastructure. As a founding member, HP joined to participate with other
organizations to advance the field of accessibility. This commitment supports
HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can effectively use. IAAP will make the
profession strong by globally connecting individuals, students, and
organizations to learn from one another. If you are interested in learning
more, go to http://www.accessibilityassociation.org to join the online
community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations,
should be able to communicate, express themselves, and connect with the world
using technology. HP is committed to increasing accessibility awareness within
HP and with our customers and partners. Whether it’s large fonts that are easy
on the eyes, voice recognition that lets you give your hands a rest, or any
other assistive technology to help with your specific situation–a variety of
assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers
and helps you create independence at home, at work, and in the community.
Assistive technology (AT) helps increase, maintain, and improve the functional
capabilities of electronic and information technology. You can choose from
many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best
solution for your situation. You will find that professionals qualified to do
AT assessments come from many fields, including those licensed or certified in
physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certified or licensed, can also provide
evaluation information. You will want to ask about the individual’s
experience, expertise, and fees to determine if they are appropriate for your
needs.
Accessibility for HP products
These links provide information about accessibility features and assistive
technology, if applicable and available in your country or region, that are
included in various HP products. These resources will help you select the
specific assistive technology features and products most appropriate for your
situation. HP Aging & Accessibility: Go to http://www.hp.com, type
Accessibility in the search box. Select
Office of Aging and Accessibility. HP computers: For Windows products, go to
http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge search box. Select the
appropriate operating system in the results. HP Shopping, peripherals for HP
products: Go to http://store.hp.com, select Shop, and then select Monitors or
Accessories. If you need additional support with the accessibility features on
your HP product, see Contacting support on page 53. Additional links to
external partners and suppliers that may provide additional assistance:
50 Chapter 13 Accessibility
Microsoft Accessibility information (Windows and Microsoft Office) Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and
services for persons with disabilities. These regulations are historically
applicable to telecommunications products and services, PCs and printers with
certain communications and video playback features, their associated user
documentation, and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation
(FAR) standards to address access to information and communication technology
(ICT) for people with physical, sensory, or cognitive disabilities. The
standards contain technical criteria specific to various types of
technologies, as well as performancebased requirements which focus on
functional capabilities of covered products. Specific criteria cover software
applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-
contained closed products.
Mandate 376 EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an
online toolkit for public procurement of ICT products. The standard specifies
the accessibility requirements applicable to ICT products and services, with a
description of the test procedures and evaluation methodology for each
requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C’s Web Accessibility
Initiative (WAI) helps web designers and developers create sites that better
meet the needs of people with disabilities or age-related limitations. WCAG
advances accessibility across the full range of web content (text, images,
audio, and video) and web applications. WCAG can be precisely tested, is easy
to understand and use, and allows web developers flexibility for innovation.
WCAG 2.0 has also been approved as ISO/IEC 40500:2012. WCAG specifically
addresses barriers to accessing the web experienced by people with visual,
auditory, physical, cognitive, and neurological disabilities, and by older web
users with accessibility needs. WCAG 2.0 provides characteristics of
accessible content: Perceivable (for instance, by addressing text alternatives
for images, captions for audio, adaptability of
presentation, and color contrast) Operable (by addressing keyboard access,
color contrast, timing of input, seizure avoidance, and
navigability) Understandable (by addressing readability, predictability, and
input assistance) Robust (for instance, by addressing compatibility with
assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing
legislative importance. These links provide information about key legislation,
regulations, and standards.
Standards and legislation 51
United States Canada Europe Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of
information about disabilities and age-related limitations. NOTE: This is not
an exhaustive list. These organizations are provided for informational
purposes only. HP assumes no responsibility for information or contacts you
encounter on the internet. Listing on this page does not imply endorsement by
HP.
Organizations
These organizations are a few of the many that provide information about
disabilities and age-related limitations. American Association of People with
Disabilities (AAPD) The Association of Assistive Technology Act Programs
(ATAP) Hearing Loss Association of America (HLAA) Information Technology
Technical Assistance and Training Center (ITTATC) Lighthouse International
National Association of the Deaf National Federation of the Blind
Rehabilitation Engineering & Assistive Technology Society of North America
(RESNA) Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI) W3C
Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information
about disabilities and agerelated limitations. California State University,
Northridge, Center on Disabilities (CSUN) University of Wisconsin – Madison,
Trace Center University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about
disabilities and age-related limitations. ADA (Americans with Disabilities
Act) Technical Assistance Program
52 Chapter 13 Accessibility
ILO Global Business and Disability network EnableMart European Disability
Forum Job Accommodation Network Microsoft Enable
HP links
These HP-specific links provide information that relates to disabilities and
age-related limitations. HP comfort and safety guide HP public sector sales
Contacting support
HP offers technical support and assistance with accessibility options for
customers with disabilities. NOTE: Support is in English only. Customers who
are deaf or hard of hearing who have questions about technical support or
accessibility of
HP products: Use TRS/VRS/WebCapTel to call
877-656-7058 Monday through Friday, 6
a.m. to 9 p.m. Mountain
Time. Customers with other disabilities or age-related limitations who have
questions about technical support
or accessibility of HP products, choose one of the following options: Call
888-259-5707 Monday through Friday, 6
a.m. to 9 p.m. Mountain Time. Complete the Contact form for people with
disabilities or age-related limitations.
HP links 53
14 Support information
HP support can help you get the most from your computer. You will find what
you need with tools located on your computer and with information available on
the web, by phone, or through your local retailer.
How to get help
Before contacting HP support, it’s important to have the following information
handy. Model number Product number Serial number Software build number
Operating system Purchase date Write down your product information for future
reference. The first four items on the list (model number, product number,
serial number, and software build number) can be viewed by using HP Support
Information. Select the Search icon in the taskbar, type support in the search
box, and then select the HP Support Assistant app. or Select the question
mark icon in the taskbar. Don’
References
- HP® Computer and Laptop Store | HP.com
- AccessibilityAssociation
- Laptop Computers, Desktops, Printers, Ink & Toner | HP® Official Site
- HP® | Official Site
- index | HP® Official Site
- Print On Demand process for HP product documents | HP® Support
- HP PC Hardware Diagnostics | HP® Support
- hp.com/support
- Home - HP Support Community
- hp.com/supportvideos
- ISO/IEC 40500:2012 - Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0
- Your request has been blocked. This could be due to several reasons.
- Accessibility Technology & Tools | Microsoft Accessibility
- index | HP® Official Site
- Public Sector Home | HP® Official Public Sector Site
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