PALRAM DALLAS 12 x14 Gazebo Kit

Product Information

The product is the DALLASTM 12×14 / 3.6×4.3 gazebo manufactured by Canopia, a member of Palram Industries Ltd. It is a recreational outdoor structure designed for assembly and usage in various locations.

The product is made from recyclable materials, ensuring environmental sustainability. For further information and support, customers can visit the official website at canopia.com/product/dallas- gazebo/.

Product Usage Instructions

1. Step 1: Before starting assembly, carefully read the instructions provided in the user manual.

2. Step 2: Ensure that all the required parts are included in the package. If any part is missing or if a replacement is needed, visit canopia.shop/part_request to
   request a new part.

3. Step 3: To watch the assembly video, choose one of the following options:

   • Scan the QR code provided in the manual.
   • Search for “Palram – Canopia Dallas Assembly” on YouTube.
   • Go to https://bit.ly/35AFShg.
   • Visit canopia.com/product/dallas-gazebo/.

4. Step 4: Once you have familiarized yourself with the assembly process, begin assembling the gazebo according to the instructions provided in the user manual.

5. Step 5: If you encounter any issues or require assistance during assembly, refer to the customer support information provided below.

Customer Support Contacts
If you have any general questions or require assistance, you can reach out to Canopia’s customer support through the following contact details:

• USA: Call 877-627-8476 or email hobbyservice@poly-tex.com
• CANADA: Call 905-5646007 or email sales@footprintproducts.com
• GERMANY: Call 0180-522-8778 or email customer.serviceDE@palram.com
• FRANCE: Call +33-169-791-094 or email customer.serviceFR@palram.com
• UK: Call 01302-380775 or email customer.serviceUK@palram.com
• ISRAEL: Call 04-848-6816 or email customer.service@palram.com
• AUSTRALIA: Call 03-9219-4444 or email salesvic@palram.com

For specific inquiries related to greenhouses, please use the following contact information:

• AUSTRALIA – GREENHOUSES: Call 03-9544-6-999 or email info@mazedistribution.com.au
• CZECH REPUBLIC: Call +420-493-523-523 or email servis@garland.cz
• DENMARK: Call 07-575 42 70 or email post@nshnordic.com
• SOUTH AFRICA: Call 011-397-7771 or email receptionza@palram.com
• CYPRUS: Call 0224-971-13 or email alpaco@alpacodomica.com
• FINLAND: Call Neuvonta: 09-6866720 or Tuki / Varaosat: 050-3715350 or email tuki@horisontenterprises.fi
• SWITZERLAND: Call 062-287-33-77 or email info@ritter.ch
• NEW ZEALAND: Call 0800 800 880 or email customer.service@palram.com
• POLAND: Call Infolinia: 801-011-929 or 22-349-93-36 or email kontakt@ogrodosfera.pl

HOW TO ASSEMBLE VIDEO

4 WAYS TO WATCH OUR VIDEO

1. Scan QR Code

2. Search on YouTube

3. Go to
   https://bit.ly/35AFShg

4. Visit us
   https://canopia.com/product/dallas-gazebo/

AFTER SALES SERVICE

WE´VE GOT YOU COVERED
NOUS NOUS OCCUPONS DE VOUS | NOS OCUPAMOS DE UD | WIR HELFEN IHNEN GERNE

Our self-service form makes it convenient and fast. Go to the URL below or scan the QR code with your phone to submit you request.

Missing a part or need a new one?

SCAN ME

canopia.shop/part_request

WE ARE HERE TO HELP
For general questions: canopia.com/contact-us

+972-4-848-6816 | customer.service@palram.com
USA| CANADA| HUNGARY • SLOVAKIA
877-627-8476 | generalsupport@poly- tex.com| 905-5646007 | sales@footprintproducts.com| +420-493-523-523 | servis@garland.cz
UNITED KINGDOM • IRELAND| GERMANY| NEW ZEALAND
01302-380775 | customer.serviceUK@palram.com| 0180-522-8778 | customer.serviceDE@palram.com| 0800 800 880 | customer.service@palram.com
FRANCE • BELGIUM| ISRAEL| DENMARK
+33-169-791-094 | customer.serviceFR@palram.com| 04-848-6800 | customer.service@palram.com| 07-575 42 70 | post@nshnordic.com
ITALY • NETHERLANDS • PORTUGAL • SPAIN| AUSTRIA • LUXEMBURG • LIECHTENSTEIN| SOUTH AFRICA
+33-169-791-094 | customer.serviceFR@palram.com| +49-180-522-8778 | customer.serviceDE@palram.com| 011-397-7771 | receptionza@palram.com
AUSTRALIA| AUSTRALIA – GREENHOUSES| CROATIA • SLOVENIA
03-9219-4444 | salesvic@palram.com| 03-9544-6-999 | info@mazedistribution.com.au| 0599-37-057 | info@ms-viscom.com
CZECH REPUBLIC| SWITZERLAND| POLAND
0493-523-523 | servis@garland.cz| 062-287-33-77 | info@ritter.ch| Infolinia: 801-011-929 | 22-349-93-36 kontakt@ogrodosfera.pl
CYPRUS| FINLAND|
0224-971-13 | alpaco@alpacodomica.com | www.alpacodomica.com| Neuvonta: 09-6866720 Tuki / Varaosat: 050-3715350 www.horisontenterprises.fi tuki@horisontenterprises.fi|

DALLAS GARDEN GAZEBO – INFORMATION

SITE PREPARATION & FOUNDATION

PREPARE THE SITE
The product must be positioned and fixed on a flat level surface.

1. Clear the site
2. Level the ground

IMPORTANT
We recommend checking for restrictions or covenants for building this product in your area. In addition we advise to check if you need to submit any forms or if any permit is required prior to building the product.

CHOOSE YOUR FOUNDATION TYPE

• Option 1: Concrete/ Wooden surface The screws and masonry anchors supplied with the kit are suitable for concrete fixing only.
  Please consult with an expert regarding which fasteners are suitable for other surfaces types (not supplied).

• Option 2: Paving stones a-10cm/4″ I b+c-40cm/1’4″
  Dig holes into the ground and fill with concrete.
  For frozen areas, please check the required depth needed for these holes.

• Option 3: Solid ground/ Asphalt a-40cm/1’4″ I b+c-40cm/1’4″

• C – DIMENSIONS The Illustration describes center-to-center distance between poles.

SAFETY ADVICE

• It is of utmost importance to assemble all of the parts according to the directions. Do not skip any steps.
• Always wear work gloves during panel sliding .
• Always wear shoes and safety goggles when working with extruded aluminum.
• If using a step ladder or power tools make sure that you follow the manufacturer’s safety advice.
• Do not touch overhead power cables with the aluminum profiles.
• Do not attempt to assemble the product in windy or wet conditions.
• Do not climb or stand on the roof.
• Dispose of all plastic bags. Keep them out of reach of small children.
• Keep children away from the assembly area.
• Do not lean against or push the products during construction.
• Do not position your product in an area exposed to excessive winds.
• Do not attempt to assemble this product if you are tired, have taken drugs or alcohol or if you are prone to dizzy spells.
• Hot items such as recently used grills, blowtorches etc. must not be stored in the product.
• Make sure there are no hidden pipes or cables in the ground before anchoring to foundation.
• This product is designed to be used mainly as a garden gazebo.
• Make sure to anchor the product directly to a solid foundation to increase the product’s stability and wind resistance in areas with severe weather conditions. Make sure that there are no obstructions between the assembly area and the final position of the product.

CARE & MAINTENANCE

• When your product needs to be cleaned, use a mild detergent solution and rinse with cold clean water.
• DO NOT use acetone, abrasive cleaners or other special detergents to clean the panels.
• Clean the product once assembly is complete.

TOOLS & EQUIPMENT 

BEFORE ASSEMBLY

1. Selecting a site:

   • Choose your site carefully before beginning assembly.
   • Choose a sunny position away from overhanging trees.
   • The product must be positioned and fixed on a flat level surface.

2. The product must be secured directly to a solid foundation.

3. This is a multi-part assembly best achieved by two people.
   Allow at least half a day for the assembly process.

4. Take all components & parts out of the packages. Sort the parts and check against the content parts list.
   Parts should be laid out close at hand. Keep all small parts (screws etc.) in a bowl so they do not get lost.

5. Please note multi-sided profiles are used in this product. As a result some holes in the profiles are not used during assembly.

6. Please review entire instructions before starting. Carry out the assembly steps in exact order.
   Please consult your local authorities if any permits are required prior to constructing the product.

7. Please ensure you have sufficient side space for inserting the roof panels during the assembly process.

IMPORTANT!

• Firmly connect the product to a level surface immediately after completion of the assembly .

• Anchoring this product to the ground is essential to its stability and rigidity.
  It is required to complete this stage in order for your warranty to be valid.

• During assembly use a soft surface below the parts to avoid scratches and damages.

DURING ASSEMBLY»

• During assembly, you will encounter different icons for different products.
  Please see below for more information:

• During assembly you will encounter the information icon, please refer to the relevant assembly step for additional comments and assistance.

DURING ASSEMBLY

• You may use silicone lubricant spray on the frame in order to help you slide the panels into the profiles.

•  Do not spray the panels.

• ****Use a rubber mallet if necessary.

• Both sides of the panels are UV protected.

• Make sure you remove covering plastic film from both sides of the panel.
  All panels with the stamped words “THIS SIDE OUT” must be facing out to create full UV protection.

• Remove plastic sticker as panels are locked in place.

• This icon indicates that the installer should be inside the product.
  This icon indicates that the installer should be outside the product.

• Do not over tighten the screws.

• The roof structure should be lifted from the middle plate and not from the profiles.

• Failure to follow the instructions can damage the roof structure .

• These 2 icons below indicate if screw’s tightening is required or not.

• Temporary tightening of a few screws may be needed to prevent a profile from sliding out.

• Tighten all screws once assembly is completed.

IMPORTANT ASSEMBLY STEPS
When encountering this information icon during assembly, please refer to the relevant assembly step for important additional comments.

Step 2 (c): Connect the profiles #9516 by pushing while closing screws

9487.

Step 3 (c): Connect the profiles #9324 by pushing while closing screws

9487.

Step 8 (a): As shown in the illustration, using a pencil/pen mark around the bottom of the leg.

Step8: Make sure that the frame is perfectly rectilinear by measuring the diagonals and verifying that they are the same.

Step 11 (a): Level the profile legs by releasing the screws partially, adjust the profiles and re-tighten the screws.

Step 17: Hold the top vent cover until completing assembly.

CONTENTS

Assembly Instructions

PALRAM – CANOPIA I 10 years Limited Warranty Product Details Canopia

Garden shelters and patio covers

Pal ram Canopia Ltd (Company number: 512106824) whose registered office is at Teradion Industrial Park, M.P Misgav20174, Israel (“Canopia”) warrants that the product will be free from defects in material or workmanship for a period of 10 years from the original date of purchase subject to the definitions, terms and conditions contained in this warranty.

Conditions

1. This warranty shall be valid only if the product is installed, cleaned, handled and maintained in accordance with Canopia’s written recommendations
   (Recommended Use: Hobby Gardening).

2. Without derogating from the above, damage caused by use of force, incorrect handling, inappropriate use, neglectful use or assembly or maintenance, accidents,
   impact from foreign objects, vandalism, pollutants, alteration, painting, connecting, gluing, sealing not in accordance with the user’s manual, or damage resulting from cleaning with incompatible detergents and minor deviations of the product are not covered by this warranty.

3. This warranty does not apply to damage resulting from “force majeure”, which includes but is not limited to, hail, storm, tornado, hurricane, blizzard, flood, fire effects.

4. This warranty Is void if structural parts and components used are not compatible with Canopia’s written recommendations.

5. This Warranty applies only to the original purchaser of the product. It does not extend to any other purchaser or user of the product (including, but not limited to,
   any person who acquires the product from the original purchaser).

6. Any other use for any other purpose is under user’s sole responsibility. Canopia disclaims and assumes no liability for any use not recommended by this warranty.

Claims and Notifications

1. Every warranty claim must be notified in writing to Canopia within 30 days after the discovery of the defective product, enclosing the original sales receipt and this warranty.

2. The claimant must allow Canopia to inspect the product involved and the installation site itself while the product is still in its original position and has not been
   removed or moved or altered in any way and/or return the product to Canopia for testing.

3. Canop1a reserves the right to investigate independently the cause of any failure.

Compensation

1. If a claim under this Warranty is properly notified and approved by Canopia, the purchaser, at Canopia’s option, may either (a) purchase a replacement product or part/s; or (b) receive refund of the original product or part/s purchase price, all in accordance with the following schedule:
   

2. For avoidance of any doubt, calculation for determination regarding compensation for defective part/s, according to the schedule above, will be based on the contribution
   of the defective part to the original cost of the product. Canopia reserves the right to provide substitutions if the product or any part of it is unavailable or obsolete.

3. This warranty does not cover any costs and expenses of removal and installation of the product or taxes or shipping cost or any other direct or indirect loss(es) which may result from the product failure.

General Conditions and Limitations

1. OTHER THAN HAS BEEN SPECIFICALLY STATED IN THIS WARRANTY, ALL OTHER WARRANTIES, WHITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED
   WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PRTICULAR PURPOSE ARE EXCLUDED SO FAR AS THE LAW PERMITS.

2. EXCEPT WHERE WE HAVE SPECIFICALLY STATED IN THIS WARRANTY, CANOPIA SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES THE PURCHASER SUFFERS
   DIRECTLY, INDIRECTLY, OR AS A CONSEQUENCE OF USING, OR IN ANY OTHER WAY CONNECTED TO THE PRODUCT.

3. IF CANOPIA IS PROHIBITED UNDER ANY APPLICABLE LAW FROM EXCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
   PURPOSE IN RELATION TO THE PRODUCT, THE DURATION OF ALL SUCH IMPLIED WARRANTIES IS EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY OR, IF LONGER, THE MAXIMUM PERIOD REQUIRED BY APPLICABLE LAW.

4. THE PURCHASER IS SOLELY RESPONSIBLE FOR DETERMINING WHITHER THE HANDLING, STORAGE, ASSEMBLY, INSTALLATION OR USEOF THE PRODUCT IS SAFE AND APPROPRIATE IN ANY LOCATION, FOR ANY GIVEN APPLICATION OR IN ANY GIVEN CIRCUMSTANCE. CANOPIA IS NOT RESPONSIBLE FOR ANY DAMAGES OR INJURY TO THE PURCHASER, ANY OTHER PERSON OR ANY PROPERTY RESULTING FROM THE IMPROPER HANDLING, STORAGE, INSTALLATION, ASSEMBLY OR USEOF THE PRODUCT OR THE FAILURE TO FOLLOW THE WRITTEN INSTRUCTIONS REGARDING THE HANDLING, STORAGE, INSTALLATION, ASSEMBLY AND USEOF THE PRODUCT.

5. UNLESS OTHERWISE EXPRESSLY INDICATED BY CANOPIA, THE PRODUCT IS INTENDED FOR NORMAL RESIDENTIAL AND COMMERCIAL USE ONLY. CANO PIA IS NOT RESPONSIBLE FOR ANY LOSS, DAMAGE, COST OR EXPENSE RESULTING FROM ANY USE OF THE PRODUCT FOR ANY PURPOSE THAT IS NOT RECOMMENDED BY THE WRITTEN INSTRUCTIONS OR THAT IS NOT PERMITTED BY ANY APPLICABLE LEGISLATION OR OTHER CODES IN EFFECT IN THE LOCATION WHERE THE PURCHASER WILL USE THE PRODUCT.

6. PLEASE NOTE: ANCHORING THIS PRODUCT TO THE GROUND IS ESSENTIAL TO ITS STABILITY AND RIGIDITY. IT IS REQUIRED TO COMPLETE THIS STAGE IN ORDER FOR YOUR WARRANTY TO BE VALID.

Palram Canopia Ltd.
Teradion Industrial Park, M.P Misgav 2017400, P.O.B 53, Israel Tel +972.4.848.6900 I Fax +972.4.848.6901
canopia@palram.com I www.canopia.com

Declaration of Performance
According to Construction Products Council Directive UE N°305/2011 and EN 14963:2006 Issue Date 01/01/2022

1. Identification code: Dallas™ 4300/4900 refer to CE label no 047

2. Type: A light transmitting self-supporting Twin-wall PC roofing structure with upstand made of aluminum and galvanized steel elements

3. Intended use: open multi-purpose covering where the ground slope is less then 5%

4. Manufacturer: Pal ram Cano pi a Ltd. Teradion Industrial Park, M.P Misgav 2017400, P.O.B. 53, Israel

5. Importer and EU representative : PALRAM Applications UK, Unit 40 J3 Industrial Estate Carr Hill,
   Doncaster DN4 8DE

6. Assessment and verification of constancy of performance: System 3

7. Declared performance:

   • Resistance to downward loads: DL 1100
   • Reaction to fire: B, s1, d0
   • For mounting and fixing provisions see EN 16153:2013
   • Resistance to fire: NPD
   • External fire performance: FROOF
   • Water tightness:
   • For the rooflight with upstand: Pass
   • For the sheet material: Pass Impact resistance:
   • For the small hard body: Pass For the large soft body: NPD
   • Thermal transmittance:
   • For the rooflight: NPD (not relevant to an open multi purpose cover)
   • For the sheet material: 3.60 W/(mz-K)
   • Direct airborne sound insulation: NPD (not relevant to an open multi purpose cover)
   • Radiation transmittance:
   • Light transmittance: Tv
   • 0 % Solar direct transmittance: Te
   • 2.14 % Solar factor: g value – 0.18
   • Air permeability:
   • For the rooflight: NPD (not relevant to an open multi purpose cover)
   • For the sheet material: Pass
   • Durability (of the sheet material): AA, Cu 1, Ku1

8. The performance of the product identified in points 1 and 2 is in conformity with the declared performance in point . This declaration of performance is issued, in accordance with Annex ZA.2.2 – EN 14963:2006, under the sole responsibility of Palram Canopia Ltd. ITT reports and Factory Production Control records are available upon request at www.canopia.com

Signed for and behalf of Palram Canopia Ltd. by. Teradion Industrial Park, Misgav, 01/01/2022 PALRAM CÁNOPIA

References

• Contact Us Archive - Canopia
• tex.com
• Inspection Systems for the Electronics Industry – Viscom – Viscom
• Αρχική Σελίδα - Alpaco Domica
• Canopia United Kingdom - Celebrate Outdoor Living
• YouTube

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