SAMSUNG HW-S800B S-Series Soundbar User Manual

SAMSUNG HW-S800B S-Series Soundbar

Product Information

Model Numbers
The product is available in two models: HW-S800B and HW-S801B.

Safety Information
To reduce the risk of electric shock, do not remove the cover or back. No user-serviceable parts are inside. Refer servicing to qualified service personnel. The product has important literature concerning operation and maintenance. A safety connection to electrical earth (ground) is not required for Class II products. If the product does not have a symbol indicating a safety connection to electrical earth (ground), it MUST have a reliable connection to protective earth (ground).

Precautions

1. Do not expose the unit to rain or moisture.
2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.

Contents

1. Checking the Components
2. Product Overview
   • Top Panel of the Soundbar
   • Rear Panel of the Soundbar
3. Using the Soundbar Remote Control
   • About the Remote Control
   • How to Use the Remote Control
   • Active Voice Amplifier (AVA)
   • Using Hidden Buttons (Buttons with more than one function)
   • Output specifications for different sound effect modes

Product Usage Instructions

Checking the Components

Check that all components are included in the box. Contact Samsung customer service if any components are missing.

Product Overview

• Connect the soundbar to the TV using HDMI or Bluetooth.

• The top panel of the soundbar includes buttons for power,
  volume, and input selection.

• The rear panel of the soundbar includes ports for HDMI In, HDMI
  Out, Optical In, and USB.

Using the Soundbar Remote Control

• About the Remote Control: The remote control is used to power on/off the soundbar, adjust volume, select input source, and access sound settings.

• How to Use the Remote Control: Refer to the user manual for instructions on how to use the remote control.

• Active Voice Amplifier (AVA): AVA detects when there is ambient noise and enhances the voices in the audio for clearer dialogue.

• Using Hidden Buttons (Buttons with more than one function):
  Refer to the user manual for instructions on how to use the hidden buttons on the remote control.

• Output Specifications for Different Sound Effect Modes: Refer to the user manual for specifications on output sound for different sound effect modes.

SAFETY INFORMATION

SAFETY WARNINGS

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols which may be on your Samsung product.

WARNING

• To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
• This apparatus shall always be connected to a AC outlet with a protective grounding connection.
• To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
• Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
• To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times.

PRECAUTIONS

1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
4. Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.
5. Fire or explosion may occur, resulting in damage to the remote control or personal injury.
   • Do not apply shock to the remote control.
   • Be careful not to let foreign substances such as metal, liquid, or dust come in contact with the charging terminal of the remote control.
   • When the remote control is damaged or you smell smoke or burning fumes, immediately stop operation and then repair it at the Samsung service centre.
   • Do not arbitrarily disassemble the remote control.
   • Be careful not to let infants or pets suck or bite the remote control. Fire or explosion may occur, resulting in damage to the remote control or personal injury.

CHECKING THE COMPONENTS

• For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)
• To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.
• For more information about the wallmount or rubber-foot, see pages 28~29.
• Design, specifications, and App screen are subject to change without prior notice.
• The appearance of the accessories may differ slightly from the illustrations above.

PRODUCT OVERVIEW

Top Panel of the Soundbar

• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
• If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.
• You can turn on and off audio feedback by using SmartThings app. To learn about using the SmartThings app, refer to “Method 2. Connecting via Wi-Fi (Wireless Network)”.

Rear Panel of the Soundbar

**1| SERVICE**

Connect a USB storage device to upgrade the product’s software.

---|---
**2| HDMI (ARC)**

Connect to the HDMI (ARC) port on a TV. (See page 17)

**3| DC 19V**

Connect the AC/DC power adapter. (Power Supply In) (See page 14)

• When disconnecting the power cable of the AC/DC power adaptor from a wall outlet, pull the plug.
  Do not pull the cable.

• Do not connect this unit or other components to an AC outlet until all connections between components are complete.

USING THE SOUNDBAR REMOTE CONTROL

About the Remote control

• Use the Remote less than 6 m from the product. The usable distance may vary with the wireless environmental conditions.
• When the remote control does not work due to low battery, charge it by using the USB-C type port.
• The illustration differs with the respective Remote Control model.

How to Use the Remote Control

Active Voice Amplifier (AVA)

• Analyzes external noise in real time while soundbar is playing, so that voice audio can always be heard clearly.
• No data is saved during the analysis.

Using the Hidden Buttons (Buttons with more than one function)

Hidden Button| ****

Reference page

---|---
Remote Control Button| Function
WOOFER (Up)| TV remote control On/Off (Standby)| page 13
Up| ID SET| page 9
 (Sound Control)| 7 Band EQ| page 11
 (Source)| Audio Feedback On/Off (Standby)| page 9

Output specifications for the different sound effect modes

Effect

| ****

Input

| Output
---|---|---

With Subwoofer Only

| With Subwoofer & Wireless Rear Speaker Kit

Surround

| 2.0 ch| 3.1.2 ch| 5.1.4 ch
5.1 ch| 3.1.2 ch| 5.1.4 ch
Dolby Atmos®| 3.1.2 ch| 5.1.4 ch

Game

| 2.0 ch| 3.1.2 ch| 5.1.4 ch
5.1 ch| 3.1.2 ch| 5.1.4 ch
Dolby Atmos®| 3.1.2 ch| 5.1.4 ch

Standard

| 2.0 ch| 2.1 ch| 2.1 ch
5.1 ch| 3.1 ch| 5.1 ch
Dolby Atmos®| 3.1.2 ch| 5.1.4 ch

Adaptive Sound

| 2.0 ch| 3.1.2 ch| 5.1.4 ch
5.1 ch| 3.1.2 ch| 5.1.4 ch
Dolby Atmos®| 3.1.2 ch| 5.1.4 ch

DTS Virtual:X

| 2.0 ch| 3.1.2 ch| 5.1.4 ch
5.1 ch| 3.1.2 ch| 5.1.4 ch
Dolby Atmos®| 3.1.2 ch| 5.1.4 ch

• The Samsung Wireless Rear Speaker Kit can be purchased separately. To purchase a Kit, contact the vendor you purchases the Soundbar from.
• The Surround Speakers will not produce sounds for 2 channel output while STANDARD mode is in use. To enable sound for the Surround Speakers, change the effect mode to SURROUND.
• When the input source is Dolby Atmos® the Subwoofer-only setup provides 3.1.2 channel audio, while the Subwoofer & Wireless Rear Speaker Kit setup provides 5.1.4 channel audio.

Adjusting the Soundbar volume with a TV remote control
Adjust the Soundbar volume using the TV’s remote control.

• This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported.
• Set the TV speaker to External Speaker to use this function.
• Manufacturers supporting this function:
  Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA

1. Turn Off the Soundbar.
2. Push up and hold the WOOFER button for 5 seconds.
   Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”.

CONNECTING THE SOUNDBAR

Connecting the power and units
Use the Power cord to connect the Subwoofer and Soundbar to an electrical outlet in the following order:

• For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)
  1. Connect the Power cord to the Subwoofer.
  2. Connect the Power cord to the Soundbar.
  3. Connect power to the Soundbar and Subwoofer. The Subwoofer is automatically connected when the Soundbar is turned on.

NOTE

• Connect the Subwoofer power before connecting to the Soundbar. The Subwoofer will be automatically connected when turning on the Soundbar.
• If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on automatically.

Manually connecting the Subwoofer

Before performing the manual connection procedure below:

• Check whether the power cables for the Soundbar and subwoofer is connected properly.
• Make sure that the Soundbar is turned off.

1. Turn off the Soundbar main.
2. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.
   • The red indicator at the rear of each speaker turns off and the blue indicator blinks.
3. Press the Up button on the remote control for 5 seconds.
   • The Soundbar will automatically power on when ID SET is complete.
4. Check if the LINK LED is solid blue (connection complete).
   The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

LED Indicator Lights on the Rear of Subwoofer

–

Blinking| Recovering the connection| Check if the power cable attached to the main Soundbar unit is connected properly or wait about 5 minutes.

If blinking persists, try manually connecting the subwoofer. See page 15.

| On| Standby (with the Soundbar main unit turned off)| ****

Check if the power cable attached to the main Soundbar unit is connected properly.

Connection failed

| ****

Connect again. See the instructions for manual connection on page 15.

| Blinking| Malfunction| See the contact information for the Samsung Service Centre in this manual.

NOTE

• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking in blue several times.
• If you use a device that uses the same frequency as the Soundbar near the Soundbar, interference may cause some sound interruption.
• The maximum transmission distance of the main unit’s wireless signal is about 10 m, but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.

CAUTION

• Wireless receiving antennas are built into the wireless subwoofer. Keep the unit away from water and moisture.
• For optimal listening performance, make sure that the area around the wireless subwoofer is clear of any obstructions.

Connecting an SWA-9500S (Sold Separately) to your Soundbar
Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker Kit (SWA-9500S, sold separately) to your Soundbar. For detailed information on connections, see the Samsung Wireless Rear Speaker Kit manual.

CONNECTING TO A TV

Connecting the TV that supports HDMI ARC (Audio Return Channel)

CAUTION

• When using an HDMI to Micro HDMI cable, take caution not to break the cable terminal.
• When the HDMI cable is connected, the HDMI signal is received first.
• To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV sound may not be output.
• The recommended cable is High Speed HDMI Cable with Ethernet.

1. With the Soundbar and TV turned off, connect the HDMI cable as shown in the figure.
2. Turn on the Soundbar and TV.
3. Your TV will output sound via the Soundbar.
   • When the TV sound is not output, press the (Multi Function) button at the top of the Soundbar or the control to select the “TV ARC” mode.
   • When the sound is not output, check the HDMI cable connection again.
   • Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.

NOTE

• We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 14 mm.
• This function is not available if the HDMI cable does not support ARC.
• When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on your TV is set to PCM, we recommend that you change the setting to Dolby Digital. When the setting on the TV is changed, you will experience better sound quality. (The TV menu may use different words for Dolby Digital and PCM depending on the TV manufacturer.)

Connecting via Bluetooth

When a Samsung TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

• Only one Samsung TV can be connected at a time.
• Samsung TV that supports Bluetooth can be connected. Check the specifications of your TV.

The initial connection

• Select Bluetooth mode on the Samsung TV.
  (e.g. Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List → [AV] Samsung Soundbar S***B (Bluetooth))

• Select “[AV] Samsung Soundbar S***B” from the list on TV’s screen.
  An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the Samsung TV to the Soundbar, select the message, and then establish a connection.

• You can now hear Samsung TV sound from the Soundbar.

If the device fails to connect

• If you have an existing Soundbar (e.g., [AV] Samsung Soundbar S***B) on the list of speakers on the Samsung TV, delete it.
• Then repeat steps 1 through 3.

Disconnecting the Soundbar from the Samsung TV

Press the (Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the mode other than “Bluetooth”.

• Disconnecting takes time because the Samsung TV must receive a response from the Soundbar.(The time required may differ, depending on the Samsung TV model.)

Notes on Bluetooth connection

• Locate a new device within 1 m to connect via Bluetooth communication.
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• The Soundbar automatically turns off after 18 minutes in the Ready state.
• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
  • If there is a strong electrical field around the Soundbar.
  • If several Bluetooth devices are simultaneously paired with the Soundbar.
  • If the Bluetooth device is turned off, not in place, or malfunctions.
• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit – e.g., microwaves, wireless LAN devices, etc.

Connecting via Wi-Fi

Pre-connection Checklist

• Wi-Fi connection is available only on Samsung TV.
• Check whether the wireless router (Wi-Fi) is turned on and the TV is connected to the router.
• The TV and Soundbar must be connected to the same wireless network (Wi-Fi).
• If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi connection between the TV and Soundbar. Contact your Internet service provider for details.
• Because the menus may differ depending on the year of manufacture, refer to your TV manual.
• To connect the TV to the Soundbar via Wi-Fi, connect the Soundbar to the wireless router first. See page 25, for details on how to establish a Wi-Fi connection.

1. For more information about Wi-Fi connection to the Soundbar, see page 25, “Method 2. Connecting via Wi-Fi (Wireless Network)”.
2. Change the input source of the TV by using the Audio menu to Soundbar.
   • Samsung TVs released in 2017 or later Sound → Sound Output → [AV] Samsung Soundbar S***B (Wi-Fi)

Connecting to a TV that supports Dolby Atmos

Pre-connection Checklist

• Dolby Atmos® is supported in “TV ARC” or “Wi-Fi” mode.
• Make sure that the content supports Dolby Atmos®.

1. With the Soundbar and TV turned off, connect the HDMI cable as shown in the figure.
2. Turn on the Soundbar and TV.
3. TV sound is output from the Soundbar.

1. Connect the Soundbar and TV to the same wireless network (Wi-Fi).
2. For sound output of the TV, select Soundbar.
3. TV sound is output from the Soundbar.

NOTE

• When you use Dolby Atmos®: If the input source is Dolby Atmos®, refer to “Output specifications for the different sound effect modes” on page 12.

• Configuring Dolby Atmos® on your BD player or other device connected to the TV.
  Open the audio output options on the settings menu of your BD player or other device and make sure that “No Encoding” is selected for Bitstream. For example, on a Samsung BD Player, go to Home Menu → Sound → Digital Output and then select Bitstream (unprocessed).

• This function is available in some Samsung TVs and some Soundbar models.

Using the Q-Symphony Function
For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for optimum surround effect. When the Soundbar is connected, the menu, “TV+Soundbar” appears under the Sound Output menu of the TV. Select the corresponding menu.

• TV menu example: TV + [AV] Soundbar series name (HDMI)
• TV menu example: TV + [AV] Soundbar series name (Wi-Fi)

NOTE

• It can operate according to the Codec supported by TV.
• This function is supported only when the HDMI Cable or Wi-Fi is connected.
• Ensure that your TV and Soundbar are connected to the same wireless router/frequency.
• This function is available in some Samsung TVs and some Soundbar models.

Using the Spacefit sound

Provides optimized sound quality by analyzing the listening spaces.

Method 1. Connecting via Soundbar
To enable this function, turn on the SpaceFit Sound mode with the remote control of the Soundbar.
( (Sound Control) → “SpaceFit Sound Off” → ( Up ) → “SpaceFit Sound On”)

• This is available in all Sound modes.

Method 2. Connecting via TV

To enable this function, turn on the Adaptive Sound+ mode on your Samsung TV menu.
(Home ( ) → Menu → Settings ( ) → All Settings ( ) → General → Intelligent Mode Settings → Adaptive Sound+)

• The sound mode on your Soundbar will automatically change to Adaptive Sound+ if you enable the Adaptive Sound+ mode on your TV.

NOTE
This function works when the Soundbar connects to some of the Samsung TVs.

CONNECTING A MOBILE DEVICE

Method 1. Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

• When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically turns on.

The initial connection
When connecting to a new Bluetooth device, make sure the device is within 1 m distance.

• On your device, select “[AV] Samsung Soundbar S***B” from the list that appears.
• Play music files from the device connected via Bluetooth through the Soundbar.

If the device fails to connect

• If you have an existing Soundbar (e.g., “[AV] Samsung Soundbar S***B”) in the list of speakers on the Mobile device, delete it.
• Repeat steps 1 and 2.

Notes on Bluetooth connection

• Locate a new device within 1 m to connect via Bluetooth communication.

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

• The Soundbar automatically turns off after 18 minutes in the Ready state.

• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:

  • If there is a strong electrical field around the Soundbar.
  • If several Bluetooth devices are simultaneously paired with the Soundbar.
  • If the Bluetooth device is turned off, not in place, or malfunctions.

• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit – e.g., microwaves, wireless LAN devices, etc.

• The Soundbar supports SBC data (44.1kHz, 48kHz).

• Connect only to a Bluetooth device that supports the A2DP (AV) function.

• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.

• When connecting the Soundbar to a Bluetooth device, place them as close to each other as possible.

• The farther the Soundbar and Bluetooth device are from each other, the lower the sound quality will become.
  The Bluetooth connection may break when the devices are out of the effective range.

• The Bluetooth connection may not function as intended in areas with poor reception.

• A Bluetooth device may experience noise or malfunction under in the following conditions:

  • When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar
  • In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical changes may occur.
  • When exposed to radio interferences by other products operating on the same frequency ranges, such as medical equipment, microwave ovens, and wireless LAN devices.
  • Obstacles such as doors and walls may still impact the sound quality even when the devices are within the effective range.

• Note that your Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth option.

• This wireless device may cause electrical interference during operation.

Disconnecting the Bluetooth device from a Soundbar

You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual.

• The Soundbar will be disconnected.
• If the Soundbar is disconnected from the Bluetooth device, the multicolour LED indicator on the Soundbar blinks “Red” three times.

Disconnecting the Soundbar from the Bluetooth device

Press the (Multi Function) button on the top of the Soundbar or the (Source) button on the remote control to switch the mode from “Bluetooth”.

• Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ, depending on the Bluetooth device)

Method 2. Connecting via Wi-Fi (Wireless Network)

To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

The initial connection

1. Install and launch the SmartThings app from your mobile device (smartphone or tablet).

2. On the app, follow the screen instructions to add the Soundbar.

   • The automatic pop-up (the second screenshot below) may not show on some devices.
     If the pop-up window does not appear, press “ ****” on the Home screen. The Soundbar is added to the app.

   • The illustration below may differ with the app version.

Using the Tap Sound
Tap the Soundbar with your mobile device to play the sound of content on the mobile device through the Soundbar.

• This function may not be supported, depending on the mobile device.
• This function is only compatible with Samsung mobile devices with Android 8.1 or later.

1. Turn on the Tap Sound function on your mobile device.

2. For details on how to turn on the function, refer to “Setting the Tap Sound function” below.

3. Tap the Soundbar with the mobile device. Select “Start now” in the displayed message window.
   A connection is established between the mobile device and Soundbar via Bluetooth.

4. Play the sound of content on the mobile device through the Soundbar.

   • This function connects a mobile device to the Soundbar via Bluetooth by detecting vibration that occurs when the device touches the Soundbar.
   • Make sure the mobile device does not tap a sharp corner of the Soundbar. The Soundbar or mobile device may become scratched or damaged.
   • It is recommended that the mobile device be covered with a case. Lightly tap the wide area in the upper portion of the Soundbar, without using excessive force.
   • To use this function, update the SmartThings app to the latest version.
     The function may not be supported, depending on the app version.

Setting the Tap Sound function

Use the SmartThings app to turn on the Tap View, Tap Sound function.

1. On the mobile device, run the SmartThings app.
2. Select ( → ) in the SmartThings app screen displayed on the mobile device.
3. Set “Tap View, Tap Sound” to On to allow the function to work when a mobile device moves close to the Soundbar. The function is turned on.

NOTE

• When the mobile device is in power-saving mode, the Tap Sound function does not work.
• The Tap Sound function may not work if there are devices near the Soundbar that cause radio interference such as electric devices. Make sure devices that may cause radio interference are placed at a sufficient distance away from the Soundbar.

CONNECTING VIA APPLE AIRPLAY 2

• This feature may not be available in some countries.
• This Samsung Soundbar supports AirPlay 2 and requires iOS 11.4 or later.

With AirPlay 2, you can stream music, podcasts, and other audio from your Apple devices to the Samsung Soundbar.

• Make sure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple device.
• Select from an AirPlay-supported app or Control Centre on your iPhone, iPad, or Mac.
• Select the Soundbar from the list of available devices to play the current audio to.

INSTALLING THE WALL MOUNT

Installation Precautions

• Install on a vertical wall only.
• Do not install in a place with high temperature or humidity.
• Verify whether the wall is strong enough to support the product’s weight. If not, reinforce the wall or choose another installation point.
• Connect cables from the unit to external devices before you install the Soundbar on the wall.
• Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an electric shock.

Wallmount Components

1. Place the Wall Mount Guide against the wall surface.
   • The Wall Mount Guide must be level.
   • If your TV is mounted on the wall, install the Soundbar at least 5 cm below the TV.
2. Align the Wall Mount Guide’s Centre Line with the centre of your TV (if you are mounting the Soundbar below your TV), and then fix the Wall Mount Guide to the wall using tape.
   • If you are not mounting below a TV, place the Centre Line in the centre of the installation area.
3. Push a pen tip or sharpened pencil tip through the centre of the A-TYPE and B-TYPE images on each end of the Guide to mark the holes for the supporting screws, and then remove the Wall Mount Guide.
4. Using an appropriately sized drill bit, drill a hole in the wall at each marking.
   • If the markings do not correspond to the positions of studs, make sure you insert appropriate anchors or mollies into the holes before you insert the support screws. If you use anchors or mollies, make sure the holes you drill are large enough for the anchors or mollies you use.
5. Push a screw (not supplied) through each Screw, and then screw each screw firmly into a support screw hole.
6. Install the 2 Bracket-Wall Mounts in the correct orientation on the rear of the Soundbar using 2 Holder-screws.
   • When assembling, make sure the hanger part of the Bracket-Wall Mounts are located behind the rear of the Soundbar.
7. Install the Soundbar with the attached Bracket-Wall Mounts by hanging the Bracket-Wall Mounts on the Holder-Screws on the wall.
8. Slide the Soundbar down as shown below so that the Bracket-Wall Mounts rest securely on the Holder-Screws.
   • Insert the Holder-Screws into the wide (rear) part of the Bracket-Wall Mounts, and then slide the Bracket-Wall Mounts down so that the Bracket-Wall Mounts rest securely on the Holder-Screws.

INSTALLING THE SOUNDBAR IN FRONT OF TV

Microphones
As illustrated in the image, align the centre of the Soundbar with the centre of the TV, carefully place the Soundbar onto the TV stand. At this time, place the microphones at the front of the stand not to interfere with voice recognition.

NOTE

• Make sure the Soundbar is placed on a flat and solid surface.
• Insufficient gap from the TV may cause voice recognition and acoustic problems.
• The illustration above differs with the respective model.

SOFTWARE UPDATE

Auto Update
When the Soundbar is connected to the Internet, software updates automatically occur even when the Soundbar is turned off.

• To use the Auto Update function, the Soundbar must be connected to the Internet.
  The Wi-Fi connection to the Soundbar will be terminated if the Soundbar’s power cord is disconnected or the power is cut off. If the power is cut off, when the power comes back on or you reconnect the power cord, turn on the Soundbar, and then reconnect it to the Internet.

USB Update

Samsung may offer updates for the Soundbar’s system firmware in the future.
When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.

1. Go to (www.samsung.com) → search for the model name from the customer support menu option.
2. For more information about update, refer to Upgrade Guide.
3. Download the upgrade file (USB type).
4. Unzip the file to create a folder with the file name.
5. Store the created folder in a USB and then connect it to the Soundbar.
6. urn on the Soundbar. Then the product is updated within 3 minutes.
   • During update, do not turn it off or remove the USB.
   • If the yellow LED is on after the software update is completed, this means that an additional update is in progress. When this happens, don’t turn off the power or remove the USB.
   • If update does not proceed, reconnect the Soundbar power cord.
   • When the latest version is installed, no update is performed.
   • Depending on the USB type, update may not be supported.
   • If there is no update file available, the indicator blinks red 3 times.
   • If the update file is in the same or lower version than the existing, the indicator blinks cyan 3 times.

Reset

With the Soundbar on, press the (Volume) buttons on the body at the same time for at least 5 seconds. The LED display changes as shown below and then the Soundbar is reset.

CAUTION

• All the settings of the Soundbar are reset. Be sure to perform this only when a reset is required.

TROUBLESHOOTING

Before seeking assistance, check the following.

Soundbar does not turn on.

• Check whether the power cord of the Soundbar is correctly inserted into the outlet.

Soundbar works erratically.

• After removing the power cord, insert it again.
• Power cycle the external device and try again.
• If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 9.)

Remote control does not work

• Point the remote directly at the soundbar.
• Recharge the remote control.

The Soundbar indicator turns solid red.

• The microphone is turned off.
  Turn on the microphone. (See page 7.)

Sound is not output from the soundbar.

• The volume of the Soundbar is too low or muted. Adjust the volume.
• When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
• For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar)
• The cable connection to the Soundbar may not be loose. Remove the cable and connect again.
• Remove the power cord completely, reconnect, and turn the power on.
• Reset the product and try again. (See page 30.)

Sound is not output from the subwoofer.

• Check whether the LED indicator on the rear of the Subwoofer is on in blue. Reconnect the Soundbar and Subwoofer if the indicator is blinking in blue or turned red. (See page 15.)

• You may experience an issue if there is an obstacle between the Soundbar and Subwoofer. Move devices to an area away from obstacles.

• Other devices sending radio frequency signals in proximity may interrupt the connection.
  Keep your speaker away from such devices.

• Remove and reconnect the power plug.

In case there is sound jitter, delays, or noise from the Subwoofer

• If there are any objects between the Soundbar and Subwoofer, this could cause a problem. Please reposition these to a place without such an object.
• There may be sound jitter or delays when the Subwoofer is far from the Soundbar. Please place them near the Soundbar.
• There may be sound jitter or delays when the Soundbar is near an instrument or electrical device that can cause radio interference. Place the Soundbar far from such devices that can cause radio interference. (E.g., wireless router)
• Change the TV network connection status from wireless to wired.

The Subwoofer volume is too low

• The original volume of the content you are playing may be low. Try adjusting the Subwoofer level. (See page 10.)
• Bring the Subwoofer speaker closer to you.

If the TV is not connected via HDMI (ARC).

• Check whether the HDMI cable is correctly connected to the ARC terminal. (See page 17.)
• Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)

There is no sound in when connecting to the TV in HDMI (ARC) mode

• Your device is unable to play the input signal. Change the TV’s audio output to PCM or Dolby Digital. (For a Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound
  → Expert Settings → Digital Output Audio Format)

Soundbar will not connect via Bluetooth.

• When connecting a new device, switch to “Bluetooth Pairing” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
• If the Soundbar is connected to another device, disconnect that device first to switch the device.
• Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List)
• Remove and reconnect the power plug, then try again.
• Reset the product and try again. (For more information, refer to “Reset”.)

Sound drops out when connected via Bluetooth.

• Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
• If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
• If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

Soundbar will not connect to Wi-Fi.

• Check whether your wireless router is on.
• Turn off the router, turn it back on, and then try again.
• The soundbar will not connect if the wireless signal is too weak.
• Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.
• If your wireless router is new, you will need to reconfigure the speaker’s network settings.

The soundbar does not turn on automatically with the TV.

• When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.
  The AVA function is not available in the following cases.

• The AVA function will not be available using Q-symphony function.

• The AVA function will not be available when the microphone is turned off.

After connecting the TV to the Soundbar, I switched the Soundbar mode. Then no sound is output from the TV.

• If you connect your Soundbar to a mobile device while the Soundbar is connected to the TV, the Soundbar outputs sound from the mobile device while keeping the TV connection. So the TV sound will not be delivered anywhere.
• Disconnect the mobile device, and the TV sound will be output from the Soundbar again.

LICENCE
Dolby, Dolby Atmos, and the double-D symbol are registered
trademarks of Dolby Laboratories Licensing Corporation.
Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./ Japan/ Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, Digital Surround, Virtual:X, and the DTS logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

• Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how

• The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/third-party-licenses.
  This function may not be supported depending on the model or geographical area.

• Apple, Airplay, iPhone, iPad, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.

• Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

[ENERGY STAR]
ENERGY STAR qualified model only

• Your Samsung product is ENERGY STAR qualified in its factory default setting. Change to certain features, settings and functionality in this product can change the power consumption, possibly beyond the limits required for ENERGY STAR qualification.
• Environmental Protection Agency and Department of Energy.
  ENERGY STAR is a joint program of the Government agencies, designed to promote energy efficient products and practices.
  Refer to www.energystar.gov for more information of the ENERGY STAR Program.

ENERGY STAR qualified model only
(Applicable to Thin Client models only)
As an ENERGY STAR® Partner, SAMSUNG has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

• The ENERGY STAR Program has been to reduced greenhouse gas emissions and save energy through voluntary labeling.

• Power management setting of this product have been enabled by default, and have various timing setting from 1 minutes to 5 hours.

• The product can wake with a button press on the chassis from sleep mode.
  ENERGY STAR qualified model only (The other models)

• As an ENERGY STAR Partner, Samsung has determined that this product or product models meets the ENERGY STAR guideline for energy efficiency.

OPEN SOURCE LICENCE NOTICE
To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)

IMPORTANT NOTES
ABOUT SERVICE
Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.

SPECIFICATIONS AND GUIDE

Specifications

AMPLIFIER

Rated Output power

| ****

(20W x 2) + (10W x 2) + (20W x 2) + (10W x 1) + (10W x 2)

Supported play formats

| Dolby 5.1ch / Dolby Digital Plus / Dolby ATMOS (Dolby Digital Plus) / DTS 5.1ch / LPCM 2ch

Subwoofer Name

| HW-S800B : PS-WB85D HW-S801B : PS-WB86D
---|---
Weight| 6.4 kg
Dimensions (W x H x D)| 238.0 x 240.8 x 238.0 mm
AMPLIFIER

Rated Output power

| ****

200 W

NOTE

• Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
• Weight and dimensions are approximate.

Precaution: The Soundbar will restart automatically if you turn on/turn off Wi-Fi.

To deactivate Wi-Fi connection:

| Press and hold the CH LEVEL button on the remote control of the Soundbar for more than 30 seconds to turn on or off the Wi-Fi connection.
---|---

To deactivate Bluetooth connection:

| Press and hold the TONE CONTROL button on the remote control of the Soundbar for more than 30 seconds to turn on or off the Bluetooth connection.

HW-S800B / HW-S801B
Imagine the possibilities
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at
www.samsung.com/register

References

• Samsung Open Source
• Patents - DTS
• Spotify - Web Player: Music for everyone
• Spotify - Connect
• Homepage | ENERGY STAR
• مساعدة ودعم المنتج | سامسونج الخليج
• Product Help & Support | Samsung Africa
• Aide et support pour le produit | Samsung Afrique
• Ajuda e assistência técnica do produto | Samsung África
• دعم سامسونج | سامسونج مصر
• עזרה ותמיכה עבור מוצרים | Samsung ישראל
• پشتیبانی و راهنمایی محصولات | سامسونگ ایران
• Product Help & Support | Samsung Jordan
• Aide et support produit | Samsung Maroc
• Product Help & Support | Samsung Pakistan
• Support | Samsung Palestine
• Product Help & Support | Samsung Saudi Arabia
• مساعدة ودعم المنتج | سامسونج السعودية
• Ürün Yardımı ve Destek | Samsung Türkiye
• Product Help & Support | Samsung South Africa
• Third Party Licenses | Spotify for Developers

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