GREENLEE EK425VX, ECS50HVX Orange Tools Instruction Manual
- October 30, 2023
- GREENLEE
Table of Contents
EK425VX, ECS50HVX Orange Tools
Instruction Manual
EK425VX, ECS50HVX Orange Tools
IMPORTANT SAFETY NOTICE FOR GREENLEE® ORANGE TOOLS
THIS NOTICE APPLIES TO:
- Greenlee Orange Tools models EK425VX & ECS50HVX produced between
December 2021 and January 2023
Dear Orange Tool Owner,
This is an Important Safety Notice. Greenlee Tools, Inc. recently
discovered that two of its battery powered hydraulic Orange Tool models
EK425VX & ECS50HVX produced between December 2021 to January 2023 may be
outfitted with a non-conforming fastening component provided by a sub-supplier
that, under certain environmental conditions, could cause the tool head to
loosen and detach from the tool body. If the tool head were to detach from the
tool body while the Orange Tool was in use, an increased risk of personal
injury or property loss could occur.
In response, Greenlee has decided to issue this important Safety Notice and
require all Orange Tool purchasers in this date range to take the following
actions:
- Stop use of all Orange Tools in your possession until the instructions listed below are completed.
- Verify whether any Orange Tool in your possession is possibly affected under this Notice by using the instructions on page 2 and 3.
- If any of your Orange Tools are affected, stop use of such tools immediately and return them back to Greenlee as instructed on page 2 and 3 for further inspection and service work by Greenlee.
If your Orange Tool is affected, Greenlee will provide all replacement fastening componentry installation service, inspection and pickup and return shipping to you free of charge.
AFFECTED TOOL IDENTIFICATION INSTRUCTIONS
STEP 1 – Remove the battery from the Orange Tool unit in question and
identify the two character Date Code listed on the second row on the serial
number label, as pictured below (see, Figure 1). 
STEP 2 – look
for the presence of a Green Dot in the corner next to the serial number label
(figure 2)
STEP 3 – If the two character Date Code listed on the second row of the
serial number label appearing are:
Q1, RN, RP, RQ, RR, RS, RT, RV, RW, RX, RY, RZ, R1 or SN , and no
Green Dot is present your Orange Tool is affected and must be returned to
Greenlee. Do not continue to use the Orange Tool. Contact Greenlee using the
information provided below.
This announcement is not applicable if your unit contains a Green Dot in the
corner next to the serial number label and your Orange Tool falls into the
possibly affected product range. In this case, your unit has already been
reworked by Greenlee. If your unit’s date code does not fall into the above
date range, your unit is also not affected by this announcement.
If your unit does not contain a Green Dot and the date code appearing second
row of the serial number label is: Q1, RN, RP, RQ, RR, RS, RT, RV, RW, RX,
RY, RZ, R1 or SN your Orange Tool is affected and must be returned to
Greenlee. Do not continue to use the affected Orange Tool. You must
immediately contact Greenlee Technical Service, either via email at
ProToolsTechService@emerson.com or
by phone at 844-7898665 to arrange for a free shipping code to send the Orange
Tool back to Greenlee for inspection and service work. Greenlee will return
the Orange Tool to you at no charge once the inspection and service is
completed.
Should you have additional questions or need help determining if your Orange
Tool unit is affected, please contact Greenlee Technical Service, either via
email at
ProToolsTechService@emerson.com or
by phone at 844-789-8665 for assistance.
Sincerely
Greenlee Tools, Inc.