**ARISTEL NETWORKS AN1804 4G INTERCOM & ACCESS CONTROL

**

For your protection, read these instructions completely
Keep for future reference.
For Models:
AN1804-4G

Thank you for purchasing the AN1804-4G Intercom. Please read this manual before using. Be sure to keep this manual for future reference in case of any problem or questions.

IMPORTANT SAFTY INSTRUCTIONS

When using this Intercom, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and personal injury. Please read the following before using your equipment.

1. Follow all warnings and instructions on the product.
2. Unplug all the connections of the product before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
3. Do not use this product near water.
4. Do not use this product near an area where there is a potential for gas leaks or near any fumes that can be explosive.
5. Do not place this equipment near or over a radiator or any other heat source.
6. Do not overload the wall outlet or power cord where the power adapter is installed. This can result in fire or electric shock
7. Avoid spilling liquid on this equipment and do not insert any objects through the ventilation slots.
8. Avoid using the equipment during an electrical storm. There is a remote risk of electrical shock from lighting.

INTRODUCTION

The 4G door station AN1804-4G is an intercom system and access control device which can be installed at the entrance of a building, gate, fence, or door. The device can operate on local 12-24 volt AC or DC power. It enables you to speak with visitors from any location on or off the premises. Door or gate release is activated from your phone keypad by pressing * during the conversation and can also be activated by calling the SIM card number in the unit from an authorized phone number ( guest ). The door unit will recognize an authorized phone ( guest ) number calling it and will not answer the call, but will release the door or gate. This is a free call.

INTERCOM & ACCESSORIES

INSTALLATION

This 4G Intercom is suitable for both flush and surface mounting.

Note:
For surface mounting, you will have to remove the plastic enclosure before fitting the main station into the stainless steel cabinet.

Intercom Unit

Wiring Diagram

LED INDICATORS

1. LED “Intercom Status “ Indicator
   LED| Status
   ---|---
   Yellow (standby)| Flashes once per 5 seconds
   Yellow (using)| Solid

2. LED ‘Network “Indicator
   LED| Status
   ---|---
   Green (ready)| Flashes once per 3 seconds
   Green (searching)| Flashes once per second
   Green (busy)| Solid

3. LED “ Power “ Indicator
   LED| Status
   ---|---
   Red (power on)| Solid
   Red (power off)| Off

4. SIM card
   Register your SIM card with the network, and check it works in a mobile phone You MUST remove the PIN request from the SIM before inserting it in the unit. Ensure the power is OFF before inserting the SIM card. Carefully slide the SIM holder in the OPEN direction, insert the SIM, and slide in the CLOSED direction to lock it in place.

5. Antenna
   Install the antenna as high as possible for best possible reception.

6. Door Lock
   Connect an electric door lock to terminals marked “door latch”.

7. Power Supply
   Connect a 12-24 volt power source to terminals marked “AC, AC”
   The power supply should be capable of supplying a constant current of no less than 1amp.

8. After a final check of wiring, switch on the power

9. Allow 20~30 seconds for the unit to boot up and detect the network. Once a successful connection has been made, the unit will sound a confirmation tone and the status LED will begin flashing.

INTERCOM OPERATION

When a visitor pushes the call button, a ringtone will be heard from the intercom. At the same time connection is established with the phone number that is stored in the device. If the first number is busy or not answered the intercom will call the second number. The device can sequentially call up to 3 numbers. The remote phone answers the call and converses with the visitor. During the conversation pressing * will open the door. The relay switches can also be temporarily or permanently switched on or off by press # and 1.
The AN1804-4G intercom supports all Telstra, Optus & Vodafone CSFB networks

Enter system menu

There are three different modes under the system menu.

1. Listener monitoring mode
2. Access control mode
3. Programming mode

To gain access to the system menu via dial-in follow these steps:

1. Call the telephone number of the intercom
2. Wait for the intercom to answer and signal by one beep to enter the system menu
3. Enter the password of the mode you would like to enter
4. Password correct is one beep, password error is 3 beeps.
5. The device will hang up after 3 failed attempts.

System flow Chart

Enter Listener Monitoring Mode

1. Call the telephone number of the intercom
2. This device will then verify your phone number with your predefined numbers.
3. You will hear a “Do” tone to enter listener monitoring mode by pressing【131212＃】where 1212 is the password.
4. You are now in the” listener monitoring mode”.(you can hear the live sound of the intercom’s surrounding environment)

• Under this mode speaker is OFF.( 35＃: turn on speaker )
• You can still control the relay output when you are under listener monitoring mode but speaker must be ON status.

Enter Access Control Mode

1. Call the telephone number of the intercom.
2. This device will then verify your phone number with your predefined numbers.
3. You will hear a “Do” tone to enter access control mode by pressing【335678＃】where 5678 is the password.
4. The door will open after entering the correct password.
   *(To open the door by password, if the number is not stored in the access control section)

Enter Programming Mode

1. Call the telephone number of the intercom

2. This device will then verify your phone number with your predefined numbers.

3. You will hear a “Do” tone to enter into programming mode by pressing【12 1234＃】where 1234 is the password.

4. You are now in the “programming mode”
   Note: At the end of each command there can be one of the two indications: Successful: is a long “beep” tone, failed: is three short “beep” tones.

5. To make changes to settings please refer to the user commands. (P15,16)

6. To end programming mode just hang up.

NOTE:
*To be successful in programming, originate a call from a land line and enter the digits slowly or use programming by text message.

Programming
Programming can be carried out either by calling the intercom or by text message (Certain programming features can only be set up by text message, please refer to user commands P.15)
Programming by text message
Programming by text message is the simplest way to customize the settings of the intercom and add or delete telephone numbers. Simply send texts in the format to the telephone number of the SIM within the intercom.

Note:

1. A Single SMS text message is limited to 140 characters.
2. You can program many different user command codes in one text message with SMS command format. 121234 # [command Code1] # [command Code 2] # [command Code3] #……..
3. Each SMS must start with the passcode, default 1234 in the following format 121234 # Followed immediately by a command.
4. To program a call button number DO NOT enter the country code, just the complete number as you would dial it.

Example:
Storing a call button phone number (Max 3 numbers) and delete 2&3 phone numbers. (Refer to the user commands P.16)
058 57235 (landline number 1)
086 5682554 (mobile number 2)
086 2235644 (mobile number 3)
Command to use: 121234#1[ Y][ phone number]# Y= number 1, 2 or 3
SMS format: (storing a call button phone numbers)
121234#1105857235#120865682554#130862235644#
SMS format: (delete 2&3 phone numbers from a call button) 121234#12#13#
User command code CORRECT
SMS format:
121234#1105857235#120865682554#130862235644#
SMS reply:
1105857235#120865682554#130862235644# OK
User command code ERROR (user command 19 error)
SMS format: 121234#1105857235#190865682554#130862235644#
SMS reply: 110587235#190865682554# Error
Programming by dial in
Note: programming dial in can’t be used from telephones which are already programmed to open the door when they dial the intercom ( guest list ). However, you can disable the Caller ID presentation (withhold the number) on your mobile by prefixing the intercom number with 1831.
This will enable access.
To gain access to the programming mode via dial in follows these steps:
Example:
Storing a telephone number for dial-in door release
Enter Programming Mode by Pressing…..
121234# (1234 is default password)
A successful pass code will produce a single long beep. A failed attempt will produce 3 short bleeps. You may now program up to 1152 telephone numbers into memory.
Use the following commands to program the unit

• Insert international country code (1~3 digits): 71 [ country code] #
• Add a number (up to 1152 numbers):72 [relay][telephone number] #
• Delete a number: 73 [ telephone number ] #
• Delete all numbers: 73*#

Door /Gate Release (ring in to open)
This intercom also has a feature to allow users to gain access from their mobile phones by two methods.

1. Caller ID recognition
2. by access control password mode

1. Caller ID recognition to open
Ring in to open the door for an authorized telephone number. ( Guest list ) It can support up to 1152 guests.
When the Intercom receives a call from a user, it will check the calling number and if the number is in the guest list, the intercom will drop the call and then open the gate/door. The intercom doesn’t answer the call, so this is a free call.

For Caller ID recognition to open the door or gate you need to program the mobile numbers and country code into the memory before using. ( Guest list )
Example:
Ireland Country code: 353 (UK: 44 / USA: 1)
086 5683624 (mobile number 1)
086 5682554 (mobile number 2)
086 2235644 (mobile number 3)
Command to use: 121234#71[country code]#72[relay] phone number] #72[relay][ phone number] #72[relay][ phone number] #…….
SMS format:
121234#71353#7210865683624#7210865682554#7220862235644#
To delete phone numbers of dialing in to open ( guest list )
SMS format: (to delete phone number 1 and 2)
121234#730865683624#730865682554#
SMS format: (to delete all numbers)
121234#73#
After the numbers are programmed you can also send a text message to check the stored numbers by sending SMS format 21#, then the GSM intercom will reply to the phone number list text message.
2. Access control password to open
Dial the SIM card telephone number. The unit will answer the call and you will hear a bleeping tone.
To trigger relay 1 by pressing 335678#
To hold relay 1 by pressing 345678#
To release relay 1 by pressing 355678#
To trigger relay 2 by pressing 365678#
To hold relay 2 by pressing 375678#
To release relay 2 by pressing 385678#
Above operation same as sending SMS commands
This is for door open option for telephone numbers not stored.
Check signal strength (0~31 levels)
When a request for signal strength SMS is sent to the intercom, it will reply with a signal strength code and service provider name. The code will be between 0~31 means the signal level is from poor to best.
Example:
SMS format 20#
SMS reply: Vodafone Signal Level = 31 【Signal is very strong 】
Check Relay Status
You can send SMS command code to check the relay status.
SMS format 22#
SMS Reply Relay=ON Detect = ON【Relay=Hold , Detect=GND】
Remark:
Terminal mark” Detect” (see wiring diagram) is for you to connect a door reed switch. The gates would have a reed switch wired through the” DET” input to the ground. It’s used by the user to check if the gates are open or closed.
Administrator Number
Once the administrator number is stored, the unit will only accept programming from this number
and only via SMS programming.
Example:
Program a mobile number as an administrator number via SMS
Mobile number: 0865682554
Command to use 121234#74 [Admin number]#
SMS format 121234#740865682554#
To delete the Admin number 121234#74#
Check the log of dial in and dial out numbers via E-mail or SMS
This system allows you to save the dial in numbers log ( guest list ) and will then automatically send the record via e-mail or SMS as your request.
There is a list of commands you need and examples to guide you on the settings for this feature.
Please set up the following required parameters and commands before you can use it.
NOTE: G-mail doesn’t support this feature unless you activate authorize less secure settings in your Gmail account. o.| Function| SMS command codes
---|---|---
1| Auto sending a log of a dial in numbers| 121234#83[N]#
N= 0 (sending when it reaches 100 numbers)- default N=1 (sending when it reaches 200 numbers, Max)
Sending record when it reaches 200 numbers. / command code example: 121234#831#
2| Way of sending a log of a dial in numbers via e-mail or SMS| 121234#84[N]#
N=0 (no saving /sending record)
N=1 (via SMS, 4 numbers limited/SMS) N=2 (via E-mail)
Sending record via email/command code example: 12*1234#842#

3

|

GPRS parameters setting

| 401234#APN, auth_type,user name,password#

auth_type: 0= none / 1= PAP / 2= CHAP

Command code Example: 40123411intemet,0„# (auth_type = 0 (no need for user name and password)) passcode APN auth_type =0 (none)
4| E-mail parameters setting
( Doesn’t support default Gmail)| 411234#SMTP server, port, user name, password, e-mail address, e-mail sender name#
Command code Example : 41 1234#gainwise.com ,25,pinwise,5826,gainwise@gainwise.com ,gainwise# pass code SMTP server Port user name PD email address
5| Recipient & Carbon copy settings| 421234# recipient e-mail address, recipient name, carbon copy e-mail address, carbon copy name#
Commande code example: 421234#michaeleCt gain new se.com.MICHAEL, ivy@spanwise.com,IVY# (complete setting) carbon copy name
passcode recipient email address recipient carbon copy name email address
421234#michael@gainwise.com„ivy@gainwise.com,# (recipient/carbon copy name can be omitted) passcode recipient email address carbon copy email address
42 1234#michael@gainwise.com, MICHAEL„ # pass code recipient email address recipient name ( carbon copy can be omitted)

No.| Function| SMS command codes
6| E-mail subject setting| 431234# e-mail subject#
Command code Example:
7| To immediately send current dial-in numbers log via email or SMS| 441234# SMS reply: successful or failed
8| Check parameters setting| 4[N]1234#
N=0 ( reply GPRS parameters) N=1 ( reply e-mail parameters)
N=2 ( reply recipient & carbon copy)
N=3 ( reply e-mail subject)
Check GPRS parameters setting    /    Command code example: 401234#
9| Mobile number for receiving a log of dial-in numbers via SMS| 121234#85[mobile number.]#
10| Delete mobile number for receiving a log of dial in numbers via SMS| 121234#85#
11| SIM phone number used in intercom for Clock date and time correction| 121234#86[SIM phone number used in the intercom]#
12| To delete the SIM phone number used in the intercom for Clock date and time correction| 121234#86#
Remark: why do you need to set up the number for system time clock date and time correction?
This device has a time clock and supports automatically updating their date and time via NITZ information from the network. In case some of the networks are not available for NITZ information, we strongly suggest to setup this clock date and time correction. When the device detects NITZ information is not available from the network will automatically send a command to itself via the SIM card used in the intercom for time correction which will keep your “ dial in numbers log ” with the correct date and time.

Log Example:

Ｉ: Dial in number / Ｏ: Dial out number

How to program checking a log of a dial numbers via SMS

There are 3 programming codes you will need to make this feature work1| Way of sending a log of the dial in numbers via e-mail or SMS.,| 12123444[N]ii N=0 (no saving N=Ekvia SMS, N=2 (via-E-mail).’| /sending record)
4 numbers limited /SMS).
---|---|---|---
 |
2| Mobile-number for receiving a log of the dial in numbers via SMS4,| 1212344J[mobile| Number]=

3| SIMphone-number-used-in-intercom- for Clock date and time correctiona| 121234#RSIM phone number used in the intercom144,

You can program many different user command codes in a single text message with SMS command format. 121234 # [command Code1] # [command Code 2] # [command Code3] #……..
Example:
Mobile number for receiving a log 0907967223
SIM phone number used in opener 0948778458
121234#841#850907967223#860948778458#
Send 441234# to check log

Replied log information via SMS example:
001@13/02/23,13:16:31- 10982384664
002@13/02/23,13:16:43- I 0982384663
003@13/02/23,13:16:53- 10982437053
004@13/02/23,13:17:14- 10926251767 N or E
I: Dial IN numbers ( guest list )
N: Next text massage
E: End text message
To gain access to the different modes and control relay (by dial in) No.| Function| command| Description| Default
---|---|---|---|---
1| Enter Programming Mode| 12 [ password ] #| Programming by calling| 1234
2| Enter Monitoring Mode| 13 [ password ] #| To hear the surroundings where the intercom installed| 1212
3| Enter Access control

Mode (Trigger relay)

| 33 [ password ] #| Password mode access option| 5678
4| Hold Relay| 34 [ password ] #| To hold relay to keep door opened| 5678
5| Release Relay| 35 [ password ] #| To release relay for door close| 5678
6| Trigger relay 2| 36 [ password ] #| Password mode access option| 5678
7| Hold Relay 2| 37 [ password ] #| To hold relay to keep door opened| 5678
8| Release Relay 2| 38 [ password ] #| To release relay for door close| 5678

User commands to check system info & control relay via SMS 

provide name, network
2| Check stored numbers| 21#| O [ number]…, I [ number]…..E (N) O： call button numbers list
I： dial in to open numbers list E： End
N： Next SMS
3| Check relay status| 22#| Relay [ status],Detect [ status ]Status: ON / OFF
4| Modify the SMS content of Detect PIN triggered| 26 [ password ] # [SMS Content]| Reply [SMS Content]
5| Trigger relay| 33* [ password ] #| No reply (default password:5678)

(Latch on when the relay is on hold status)

6| Hold relay| 34 [ password ] #| No reply (default password:5678)
7| Release relay| 35 [ password ] #| No reply (default password:5678)
8| Trigger relay 2| 36 [ password ] #| No reply (default:5678) (Latch on when the relay is on hold status)
9| Hold relay 2| 37 [ password ] #| No reply (default:5678)
10| Release relay 2| 38 [ password ] #| No reply (default:5678)
 | ● SMS data error| (Only 0~9、*、# are available)| SMS Data Error
 | ● Function code error|  | Function Code Error

User commands table
You can program many different user command codes in one text message with SMS command format. 121234 # [command Code1] # [command Code 2] # [command Code3] #……..

1234
2| Change access control password| 02 [ password ] #| password:4 digit codes| 5678
3| Change monitoring mode password| 03 [ password] #| password:4 digit codes| 1212
4| Store a call button phone number| 1 [ Y ] [ phone number ] #| Y= phone number 1,2 or 3 Max 3 phone numbers phone
No.:3~15 digit codes| None
5| Delete a call button Phone number| 1[ Y ]| #| Y= phone number 1,2 or 3 phone No.: | None
6| Speaker Volume| 3 [ speaker volume] #| speaker volume level:0 ~ 4| 3
7| Microphone Volume| 4 [ microphone volume] #| microphone volume level:0 ~ 4| 3
8| Relay Time| 51 [ relay time ] #| relay time: 1~9999 sec| 1
9| Relay 2 Time| 50 [ relay 2 time ] #| relay time: 1~9999 sec| 1
10| Call no answer time and divert to the next number| 52 [ no answer time ]

| No answer time:10~99 sec| 20 sec

11| Max call Time| 53 [ max call time] #| Max call time:005~999 sec| 060 sec
12| Max monitoring time| 55[ duration time] #| duration time:00 ~ 60 mins
00 ( no limit)| 10 mins
13| Change call tone by pressing the button| 60[ X ] #| X=0, 1 beep
X=1, 1 beep with fake ring back tone X=2, 1 beep with real ring back tone
X=3, 1 beep with fake then real ringback tone| 1
14| Change relay trigger code| 61 [ X ] # , for relay 1 67 [ X ] # , for relay 2| X=0~9 / /＃| 7
15| Change relay hold code| 63 [ X ] # , for relay 1 68 [ X ] # , for relay 2| X=0~9 / /＃| # 8
16| Change relay release code| 64 [ X ] # , for relay 1 69 [ X ] # , for relay 2| X=0~9 / /＃| 1

9

17| ****

Ring in to open the door (Max: 1152 numbers)

| 71  [ country code ] #
72  [relay] [phone number ] #
73  [phone number ] # 73#| Country code:1~3 digit codes
Relay: 1 or 2
Relay=3, answer the incoming calls directly Delete phone number
Delete all phone numbers| None
18| Add an administrator phone number| 74 [ admin number ] #| admin number: 3~15 digit codes ( no number no restriction)| None
---|---|---|---|---
19| Del administrator’s phone number| 74#| delete the administrator phone number| None
**** 20| **** Disable, and enable SMS reply notice| 894+X#| X=0 (disable) X=1 (enable) SMS replay:
Relay 1 trigger, relay 2 trigger
Relay 1 hold, relay 2 hold
Relay 1 release, relay 2 release|

0

21| Disable, enable Call button LED flashing| 896+X#| X=0 (disable)

X=1 (enable)

| ****

0

22| Dial tone volume| 898+X#| X=1~4 ( levels)| 3
23| Pin DET type| 902+Type#| 0: Disable
1: Egress mode(901) 2: Trigger
3: Resistance=10KΩ(7.5K~13K)| 0
24| Reset| 999#| reset default| None

How to reset the hardware if you forget your password

Reset the hardware

1. first keep reset button (RED) pressed
2. then press the ingress button
3. release all buttons after you hear continuous “Dou” tones
4. hardware reset finished

Quick programming via SMS

Program a call button phone number. (Max 3 numbers)
Note: To program a call button number DO NOT enter the country code, just the complete number as you would dial it.
Command to use: 121234#1[Y][ phone number]#
Y= number 1, 2 or 3
Examples:
058 57235 (landline number 1)
086 5682554 (mobile number 2)
086 2235644 (mobile number 3)
SMS format: 121234#1105857235#120865682554#130862235644#
Program a phone number for dial-in door release (Max 100 numbers)
Note: Program a phone number for dial-in door release you NEED TO enter the country code Command to use: 121234#71[country code]#72[relay] phone number]

72[relay][ phone number] #72[relay][ phone number] #…….

Example:
Ireland Country code: 353 (UK: 44 / USA: 1)
086 5683624 (mobile number 1)
086 5682554 (mobile number 2)
086 2235644 (mobile number 3)
SMS format: 121234#71353#7210865683624#7210865682554#7220862235644#

Operation
When the intercom calling your phone and you have answered the call…
Press to open
Press # to hold open
Press 1 to release again.
Sending SMS commands
335678# (momentary trigger relay 1)
345678# (hold relay 1)
355678# (release relay 1)
365678# (momentary trigger relay 2)
375678# (hold relay 2)
385678# (release relay 2)
20# (check reception level of intercom)
21# (check stored number. The unit will reply with a list of stored numbers. I= dial in / O= dial out )
22# (check gate / door status)

Troubleshooting (Q &A)

Q. The unit powers up but there is beeping from the door station.

A. This means the unit is not able to detect the network for some reason.
-Check the SIM card is activated and has calling credit.
-Power off the unit, remove the SIM and check it in a mobile phone to verify it can make a call.
-Check the SIM does not ask for a PIN code when put in a phone. If it does, then disable the PIN code request.
-Check if the SIM is a 3G or 4G SIM. If you are unsure, contact your SIM card provider to verify.
Frequency of operation should be any one of the international WCDMA Frequency B1/ B5 /B8 and
FDD-LTE Frequency B1/ B3/ B5/ B8/ B28
-Check the signal strength for good reception.
-Check the antenna has been mounted as high as possible, not near large metal objects, wet green shrubs etc.
-Check the antenna connection. Visually inspect that the center pin inside the antenna is intact, and has not been pushed back inside the fitting.

Q. The unit calls the first number, but there is not enough time to answer before it diverts to the next number.

– A. Increase the no answer time as per programming instructions.

Q. The unit calls the first number but voicemail comes on before it can ring the second number.

– A. Decrease the no answer time as per programming instructions.

Q. The caller ID part does not work.

– A. Be sure to program the caller ID part under 72 feature. If your number is private or a number withheld, then it will not work.
Even if you have already programmed a number to receive a call from the intercom, if you also want that number to have caller ID access, it must be programmed under the 72 feature also. Ensure the number is entered as you would normally dial it from another phone.

Q. There is no audio from the gate, but the person at the gate can hear ok.

A. This can be due to low reception.
-Check reception level by *20#.
-Change SIM card if necessary to another network which may have better coverage.

Q. The audio quality that can be heard on the remote telephone is poor or humming (buzzing).

A. A small amount of GSM buzz can be considered normal on GSM intercoms, but not so much that causes the inability to hear the person speaking. This can be caused by the GSM antenna being mounted too close to the speech panel or not being mounted high enough.
-Try earthing the speech panel chassis to 0V of the power supply.
-This is also a symptom of poor reception. Try the above steps on checking and improving reception.

*Q. The or # key does not work when the intercom calls a phone.**

– A. Check if you can hear the relay clicking at the gate when the * or # key is pressed during a call. If it can be heard, then the system is working, check to wire between the relay and the lock or gate panel. If the relays do not make a clicking sound, then check this feature on a different mobile cell phone or landline. If it works on a different phone, check the settings on the phone in question under DTMF tones. Failure of DTMF tones to operate correctly is also a symptom of low reception. Check the steps above on improving reception. Try pressing the buttons longer when attempting to activate the gates or door.

SPECIFICATION:

Frequency
3G Models| SS1704V-S / SS1704AV-S / SS1804-3G
---|---
Module| Gemalto EHS6
WCDMA Frequency| WCDMA 850/900/1900/2100 MHz
GSM Frequency| GSM 850/900/1800/1900 MHz
4G Models| SS1804AUV-S
---|---
Module| Quectel EC21-AUV
FDD-LTE Frequency| B1/ B3/ B5/ B8/ B28
WCDMA Frequency| B1/ B5 /B8

E. &O.E. 

www.aristel.com.au

AN1804-4G Intercom
Revision ARB2.8, Apr. 2020

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