CyberData 011484 SIP Dual Relay Controller User Guide

: October 30, 2023
: CyberData

Table of Contents

Out-of-Box and Prior to Final Installation
Select Power Source and Network Settings
Power Test
Connecting to a Network in a Test Environment
Contacting Cyber Data VoIP Technical Support
Documents / Resources

SIP Dual Relay Controller
Quick Start Guide

Out-of-Box and Prior to Final Installation

Verify that you have received all of the parts listed on the Quick Reference placemat.
Download the current manual, otherwise known as an Operations Guide, which is available in the Downloads tab at the following webpage:
https://www.cyberdata.net/products/011484/
Note You can also navigate to the Downloads tab by going to www.CyberData.net and following the steps that are indicated by the following figures:

CyberData 011484 SIP Dual Relay Controller - Final
Installation

Select Power Source and Network Settings

PoE Switch	PoE Injector
Set PoE power type to Class 0 = 15.4W	CAT6 cable recommended—for longer

distances
Be sure you are using a non-PoE switch or port
Make sure port is not in trunk mode

Power Test

Plug in the Cyberdeath device and monitor the LED activity above the ethernet port on the back of the device. See the following figure:
The green Network Link/Activity LED blinks off once during the boot up process when the device begins DHCP addressing and autoprovisioning attempts, and then comes on again and remains constant (solid green). The amber 100Mb Link LED may be blinking depending on the network activity.
During the initialization process, the device LED should come on solid. It will then blink 10 times per second until it can find a network address and attempt autoprovisioning. This can take from 5 to 60 seconds. When the device has completed initialization, the device LED will remain solid.

Note The default DHCP addressing timeout is 60 seconds. The device will attempt DHCP addressing 12 times with a 3 second delay between tries and eventually fall back to the programmed static IP address (by default IPv4 Link Local) if DHCP addressing fails. The DHCP Timeout is configurable in the device’s Network settings.
This concludes the power test. Go to Section 4.0, “Connecting to a Network in a Test Environment”.

Connecting to a Network in a Test Environment

Note The following connections are usually needed for this procedure:

Computer
PoE switch or injector
CyberData device

In a test environment, use a computer that is connected to the same switch as a single CyberData device. Note the subnet of the test computer.
Use the CyberData Discovery Utility program to locate the device on the network. You can download the Discovery Utility program from the following link: https://www.cyberdata.net/pages/discovery
Wait for initialization to complete before using the Discovery Utility program to scan for a device. The device will show the current IP address, MAC address, and serial number.
Select the device.
Click Launch Browser. If the IP address is in a reachable subnet from the computer that you are using to access the device, the Discovery Utility program should be able to launch a browser window pointing to the device’s IP address.
Log on to the web interface by using the default username (admin) and password (admin) to configure the device.
The device is now ready to be set for your desired network configuration.
You may search the Compatible IP-PBX Servers index for available sample VoIP phone system configurations and set up guides at the following website address:
https://www.cyberdata.net/pages/connecting-to-ip-pbx-servers

Contacting Cyber Data VoIP Technical Support

You are welcome to call CyberData VoIP Technical Support at 831-373-2601 x333. Business hours are 8:00 AM – 5:00 PM Pacific Time, Monday through Friday.
We encourage you to access our Technical Support help desk at the following address:
https://support.cyberdata.net/

Note You can also access the Technical Support help desk by going to www.CyberData.net and clicking on the SUPPORT menu.

The Technical Support help desk provides the options of accessing documentation for your CyberData product, browsing the knowledge base, and submitting a troubleshooting ticket.
Please be advised requests for Returned Materials Authorization (RMA) numbers require an active VoIP Technical Support ticket number. A product will not be accepted for return without an approved RMA number.

Quick Start Guide
931928A

Documents / Resources

| CyberData 011484 SIP Dual Relay Controller [pdf] User Guide
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