Shark RV2410WD 2-in-1 Robot Vacuum and Mop User Manual
- June 10, 2024
- Shark
Table of Contents
Shark RV2410WD 2-in-1 Robot Vacuum and Mop
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized
retailers of SharkNinja Operating LLC. Warranty coverage applies to the
original owner and to the original product only and is not transferable.
Shark Ninja warrants that the unit shall be free from defects in material and
workmanship for a period of one (1) year from the date of purchase when it is
used under normal household conditions and maintained according to the
requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What Is covered by this warranty?
- The original unit and/or non-wearable components deemed defective, in Shark Ninja’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. Shark Ninja reserves the right to replace the unit with one of equal or greater value.
What Is not covered by this warranty?
- Normal wear and tear of wearable parts (such as foam filters, side brushes, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessorles.com.
- Any unit that has been tampered with or used for commercial purposes.
- Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters or not removing debris from the brush roll), or damage due to mishandling in transit.
- Consequential and incidental damages.
- Defects caused by repair persons not authorized by Shark Ninja. These defects include damages caused in the process of shipping, altering, or repairing the Shark Ninja product (or any of its parts) when the repair is performed by a repair person not authorized by Shark Ninja.
- Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal
household conditions within the warranty period, visit
sharkclean.com/support for product care and
maintenance self-help. Our Customer Service Specialists are also available at
1·888·228·5S31 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for
select product categories. Please register your product and have it with you
when contacting Customer Service.
Shark Ninja will cover the cost for the customer to send in the unit to us for
repair or replacement. A fee of $25.95 (subject to change) will be charged
when Shark Ninja ships the repaired or replacement unit.
How to Initiate a warranty claim
You must call 1·888·228·5531 to initiate a warranty claim. You will need
the receipt as proof of purchase. A Customer Service Specialist will provide
you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state. Some states do not permit the exclusion
or limitation of incidental or consequential damages, so the above may not
apply to you.
sharkclean.com