Eufy Security Video Doorbell Dual 2K (Battery-Powered) User Manual

Eufy Security Video Doorbell Dual 2K (Battery-Powered)

QUICK START GUIDE

1. WHAT’S INCLUDED

For Video Doorbell Installation

For HomeBase 2 Installation

Note : Power plug may vary in different regions.

2. PRODUCT OVERVIEW

Video Doorbell

Front View:

Rear View:

beep.
Power off the doorbell| Quick-press the SYNC button 5 times in 3 seconds.
Reset the doorbell| Press and hold the SYNC button for 10 seconds.

HomeBase 2

1. Status LED
2. Speaker
3. Power Port
4. USB Port
5. Ethernet Port
6. SYNC/ALARM OFF Button
7. Reset Button

3. HOW THE SYSTEM WORKS

How the System Works

The video doorbell system includes 2 parts. One is the video doorbell at your door. The other is the HomeBase in your house.
The video doorbell detects motion at your porch and allows you to answer the door anytime and anywhere. The HomeBase stores video clips on its built-in storage. When someone rings the doorbell, people in the house will be notified.

4. STEP 1- CONNECTING THE HOMEBASE

Connect HomeBase 2 to the Internet

1. Power on the HomeBase 2, then use the ethernet cable provided to connect the HomeBase 2 to your home router.

2. The LED indicator turns blue (this may take up to 1min) when HomeBase 2 is ready for setup.

5. STEP 2 SETTING UP THE SYSTEM

Download the App and Set up the System

Download the eufy Security app from the App Store (iOS devices) or Google Play (Android devices).

Sign up for a eufy Security account, then follow the onscreen instructions to complete the setup.

6. STEP 3 – DETERMINING THE POWER OPTION

Option 1 – Battery Powered

1. If you don’t have existing doorbell wiring at the front door, use the built-in battery. You are free to determine the doorbell position and the mounting is easy and quick.
2. When the doorbell battery level is low, you need to detach and charge it.
3. If you choose this option, please jump to STEP 4 FINDING A MOUNTING SPOT.

Note : The battery life varies depending on usage. In most common cases, a doorbell may have up to 10 events per day and each recording lasts 20 seconds on average. Under this scenario, the doorbell battery life can last up to 6 months.

Option 2 – Doorbell Wire Powered

1. If you have existing and working doorbell wiring at the front door, the doorbell will be powered by the wires constantly. So you don’t need to detach and charge it after installation.
2. Since the doorbell is connected to the wires, the mounting position is limited.
3. If you choose this option, please jump to APPENDIX 3 POWERING THE DOORBELL WITH EXISTING DOORBELL WIRES.

7. STEP 4 – FINDING A MOUNTING SPOT

Find a Mounting Spot

Take the video doorbell to your front door and check the live view on the app at the same time. Find a location where you can see the desired field of view.
Consider the following factors:

1. Check if you can reuse the existing holes and anchors on the wall or door frame.
2. If you want to place the doorbell close to a side wall, make sure the wall doesn’t show up in the field of view. Otherwise IR light will be reflected and night vision will become blurry.
3. If you are drilling the mounting holes for the first time, the recommended mounting height is 48″ / 1.2 m from the ground.
4. To adjust the angel, use the 15° mounting wedge as a supplementary mounting bracket.

Place the screw hole positioning card against the wall to mark the position.

8. STEP 5 – MOUNTING THE BRACKET

Mount the Doorbell on a Wooden Surface

If you’re mounting the doorbell on a wooden surface, you don’t need to pre- drill pilot holes. Use the provided screws to secure the mounting bracket on the wall, the screw hole positioning card indicates the position of the screw holes.

What you need: Screwdriver, Mounting Bracket, 15° Mounting Wedge (Optional), Screw Packs

Mount the Doorbell on Surfaces Made Out of Hard Materials

1. If you’re mounting the doorbell on a surface made out of hard materials, like brick, concrete, stucco, drill 2 holes through the screw hold positioning card with a 15/64”(6mm) drill bit.
2. Insert the provided anchors, and then use the provided long screws to secure the mounting bracket on the wall.

What you need: Power Drill, 15/64”(6 mm) Drill Bit, Mounting Bracket, 15° Mounting Wedge (Optional), Screw Packs

9. STEP 6 – MOUNTING THE DOORBELL

Mount the Doorbell

Align the doorbell on the bottom, and then move it into place on top. Press the doorbell down until it clicks.

You’re all set!
If you want to detach the doorbell or recharge it, please refer to the following sections.

10. APPENDIX 1 – DETACHING THE DOORBELL

Detach the Doorbell

1. Use the doorbell detaching pin provided if you wish to detach the doorbell from the mounting bracket.
2. Press into the pinhole on top of the doorbell, and then lift the top for removal.

What you need: Doorbell Detaching Pin

11. APPENDIX 2 – RECHARGING THE DOORBELL

Recharge the Doorbell

Fully charged: Green
Charging time| 6 hours from 0% to 100%

12. APPENDIX 3 – POWERING THE DOORBELLWITH EXISTING DOORBELL WIRES

3.1 Verify whether the doorbell wires are working

1. Ring the existing doorbell to check if it is working. If the doorbell doesn’t ring, your doorbell wires may be defective. Power the doorbell on its own battery or consult an electrician to fix the wires.
2. Shut off power at the breaker. Turn the lights on / off in your home to make sure the electricity in your house is properly shut off.

Always be careful when handling wires. If you’re not comfortable installing it yourself, have a qualified electrician do it.

3.2 Detach the Existing Doorbell Button

If you already have existing doorbell wiring:
1. Remove the existing doorbell button with a Phillips-head screwdriver (not provided).
2. Pull the two wires out carefully when removing the existing doorbell.
Straighten the wire ends if necessary.
What you need: Philips-Head Screwdriver

3.3 Find a Mounting Spot

1. When determining the mounting position of the doorbell, consider these factors:
① Check if you can reuse the existing holes and anchors on the wall or door frame.
② If you are drilling the mounting holes for the first time, the recommended mounting height is 48″ / 1.2 m from the ground.
③ To adjust the angel, use the 15° mounting wedge as a supplementary mounting bracket.

2. Place the screw hole positioning card against the wall to mark the position.

3.4 Mount the Bracket

If you’re mounting the doorbell on a wooden surface, you don’t need to pre- drill pilot holes. Use the provided screws to secure the mounting bracket on the wall. The screw hole positioning card indicates the position of the screw holes.

What you need: Power Drill, Mounting Bracket, 15° Mounting Wedge (Optional), Screw Packs

If you’re mounting the doorbell on a surface made out of hard materials, like brick, concrete, stucco:
① Drill 2 holes through the screw hole positioning card with 15/64”(6mm) drill bit.
② Insert the provided anchors, and then use the provided long screws to secure the mounting bracket on the wall.

What you need: Power Drill, 15/64”(6mm) Drill Bit, Mounting Bracket, 15° Mounting Wedge (Optional), Screw Packs

3.5 Connect the Doorbell Wires to the Doorbell

Connect the wires to the terminals at the back of the doorbell, then tighten the terminal screws. Wire can connect to any terminal.

What you need: Wires and Wire Nuts (Optional), Video Doorbell, Philips- head Screwdriver

Note:

• To prevent short-circuiting, make sure the wires are not touching each other after connecting them to the terminals.
• If the wires are too short, use the extension wires and wire nuts provided to make them longer. Use electrical wiring tape instead if there is no more space on the wall for wire nuts.

3.6 Mount the Doorbell on the Bracket

Align the doorbell on the bottom, and then move it into place on top. Press the doorbell down until it clicks.

3.7 Restore Power

Switch the master circuit breaker back to ON.

You’re all set!
If you want to detach the doorbell or recharge it, please refer to the corresponding sections

13. NOTICE

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.

FCC Radio Frequency Exposure Statement

The device has been evaluated to meet general RF exposure requirements. The device can be used in fixed/mobile exposure condition. The min separation distance is 20cm.

Notice : Shielded cables
All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.
The following importer is the responsible party
Company Name: POWER MOBILE LIFE, LLC
Address: 10900 NE 8TH ST, STE 501, BELLEVUE, WA 98004
Telephone:1-800-988-7973

IC Statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.”

IC RF Statement:
When using the product, maintain a distance of 20cm from the body to ensure compliance with RF exposure requirements.
Lors de l’utilisation du produit, maintenez une distance de 20 cm du corps afin de vous conformer aux exigences en matière d’exposition RF.

Customer Service

Warranty
12-month limited warranty

Call Us
United States
+1 (800) 988 7973 Mon-Fri 9AM-5PM (PT)
United Kingdom
+44 (0) 1604 936 200 Mon-Fri 6AM-11AM (GMT)
Germany
+49 (0) 69 9579 7960 Mon-Fri 6:00-11:00
Email Us
Customer Support: support@eufylife.com
Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

Anker Innovations Limited. All rights reserved. eufy Security and eufy Security Logo are trademarks of Anker Innovations Limited, registered in the United States and other countries. All other trademarks are the property of their respective owners.

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